Straight Talk Wireless
reviews and complaints

In order to have my number switched over to my new Verizon Wireless services, changed providers due to horrible customer service representatives, the lack of supervisors that should know how to handle and resolve any elevated issues and was told they couldn't/wouldn't resolve another issue I had been dealing with over 8 months, I requested the required transfer with pin. Every representative I spoke with, five different ones thus far, said it wouldn't be a problem at first but then said it wasn't possible unless I paid to have my account reinstated. Well I did pay, mind you a Verizon customer representative was also on the line when this happened the third time so I have a witness and it was all recorded.. by Verizon, yet they still refused to generate the transfer and are now telling me that their system shows that I never paid and it will cost more than the previous amount!?! Why does it seem like the Straight Talk cust serv reps are holding my number hostage and demanding more and more funds? Uh.. they are doing that and they are lying about things too! They even tried to say my number nor my account existed when the Verizon rep and I spoke with them?

I added a 30 day card on Jan 14th 2023. I inadvertently punched 'add now' instead of 'add to reserve'. My new refill date should be 3-1-23. It is now showing a refill date [protected]. I was cheated out of 14 days. I called and spoke to a representative. He first said nothing could be done. After a long conversation he said he had fixed it, and I would receive a text message within 24 hours showing a refill date of 3-1-23. My phone is still showing a refill date of 1-13-23. I have been a customer for many years and I have always added a new card to 'reserve'. I want my refill date advanced 30 days from 1-3-23. or I will contact the Better Business Bureau and I will make a complaint to Wal-Mart. Thank your for your attention this ASAP.

On [protected] I had used my phone to report my husbands phone not working. I tried on-line chat where I was dropped after 30 mins. I then called straight talk and was passed on to upper manager, Kevin. After 1 hour (now 5pm) he said they would call me back in 4 hours and the phone should be working. We had tried different things to the phone to no avail. At 9:15 pm I did receive a call back informing me the office was now closed and I would have to call back the next day. Also, the phone was not working still.

I would appreciate honesty, for one thing. If the phone is unfixable, just say so. The time spent on the phone in total was 2-3 hours. The first waiting for a response in the on-line chat. I will gladly give you my number to follow up on this as I left many messages in this chat room.

On 1/1/23 I put 55$ on my phone. This us a very important time for me bacsie I broke my back at work and just started a workmans compensation lawsuit. Today is 1/13/23 and I still cannot call or receive calls. Day after day I spent hours on the phone with straighttalk customer service doing the same troubleshooting steps time and time again. On 1/11/23 I searched the web to find the correct APN to use to get data to work. I have been told that Verizon has bought straighttalk and the towers are down by one of the customer service representatives. I have been hung up on, waited for callbacks that never came time after time. Not having service has really caused great hardship in my life with not only my time and money, also not being able to check my Voicemails or talk to my workmans compensation lawyers as I so desperately needed to do.

Just had a hell of a time with straight talk tonight… with getting [censored]ed over by verizon years ago, plus at&t and sprint, I decided to try straight talk. With them being on verizon towers and I didn’t want the hassle of a damn contract tacking on fees, everything went pretty good for the last 10 years… until it was brought to my attention how you can qualify for a little extra help off of your phone plan each month… don’t even look into the acp program that they try to offer!… right after you purchase (auto refill) your plan for the month they don’t even email you letting you know how you’re approved for this acp program and the $60 plan you purchase is cancelled and non refundable… the small amount of data you qualify for is used up and every single damn middle eastern person is not aware of what the problem is… once you reach the 10th person after being transferred a few times finally knows the problem… you get transferred to the refunding department… that cant do [censored] to help you because they don’t do refunds… i’m like why does your job exist?… dropping straight talk… I suggest whoever is on straight talk to do the same…

Ive been a customer since 2018. Service was fine with a few website, account and refill issues. Over 2 years ago I purchased a new phone with straight talk and used that phone for years. Finally, I switched providers due to issues with service. They wanted $150 to unlock my phone due to a issue with the website and me using my current sim card. I filed a complaint with the FCC. and Trac phone unlocked it today. Now my only issue is I'm out $350 that I had to buy a new unlocked phone to use my new service.

We have been calling every month to have them stop taking out payments and to release our phone number. They just plain wont do it. They say theres a pin code we need that we never signed up for so they can verify its us. Its total bs.

You have all the info you need to release the phone number. I want it done post haste otherwise, ill take it to the attorney generals office.

I contacted support was hungup on then after calling back the rep was rude and hateful refused to transfer me to a supervisor then a few minutes after call ended I receive a text saying the charges to my account were successful and now my phone is deactivated. Original reason for my call was because my son's phone isn't working after putting sim card in another phone, his got broken, I checked phone compatibility and made sure his sim would still work if I put it in a different phone. The only concern was possibly having to change apn settings. So now my son doesn't have a working phone and he goes to school in a different town over an hour away the already purchased a plan for his existing number and since plans are non-refundable I basically lost almost 40 dollars plus the money for the phone that was supposed to be compatibility and isn't. And thanks to the rep. My phone was deactivated and I had just refilled my account now I have no way to communicate with my son agE 14 and also as a result im out over a $100 im on a fixed income. And the available options for contacting support are useless upon calling again to try and get things fixed was scheduled a call back, when call back came I received a automated message saying that customer service was closed and given times theyre hours of operation then call disconnected. I spent over 4hours trying to get these issues resolved and instead of fixing the problem the made it ultimately worse, to top things off I had similar issues once before in the end I lost money that waouldnt be refunded and wound up having to pay for another device and service plan. As of this moment I have been ripped off close to $400 by straight talk and have no hope of being compensated for any of it.

Applied for ACP online Wed. 01.04. from Straight TALK site and approved.

I am filing a complaint with the FCC today.

Called Affordable Connectivity Program.

Have Nat'l Verifier Nu.

Filed complaint. With them.

5 calls no help: lied as if transferriing me to ACP.

One told ACP mot accepted.

Last one aid they lied and scheduled call back dud not.

Guess he is honest. Go through your calls recently.

Ther is no help with this company and I am going back to AT&T today. Need my account number to transfer l, bet I can't get it. Am I correct?

There is NO service and the robot answer system is ridiculous. What we must go through to speak someone who will not help is ridiculous.

Because people receive assistance does opt mean they can treated anyway.

Look at those

crossing the border and maybe working for you right now. Are they not given every benefit and I bet they have ACP with you.

Thank you for reading this complaint and I do not expect my complaint to answered or corrected.

I had to call five time and spent a total of an hour and a half on hold. After the 5th call I was sent to billing where he failed to understand the issue. I got a text mail 1/4/23 that my end date was 1/8. I pulled my old bank statement which indicated that my automatic draft to you occurred on 9/11, 11/10, and 12/11. There is not 30 days between 1/8 and 12/11. My bank assured that there is no delay from the direct deposit on their end. I need someone to explain why is this occurring. Also note that during my call I asked to speak with a supervisor 15 times and was refused and asked the tech person for it as well and he told me to call customer service main number.

January 5,2003

I have been a straight talk customer for a long time. I decided to switch to Spectrum. Straight talk will not give me my account number or transfer pin. With out these I can't switch to Spectrum. I purchased a new phone from Spectrum and may have to send it back. I can get no help from Straight talk. Spectrum employees tried and they were not ever able to get my account number or transfer pin.I am not even able to get into my account.

I have been using this service regularly with no problems until this last payment that they took from me, they have yet to provide me any service at all on my cellular device.
I was charged on January 3,2022 and my service stopped on January 2,2022.
So they shut off my service and then charged me on my auto refill.

I have not had any service on my phone for 3 days now and I have spent over 6 hours a day calling in to tech support for 2 days now. Still, they have not resolved anything or figured out what to do to fix. They have not offered a refund or anything for my troubles.

Each time I call in they take a long time trying to fix it, then when they can't figure out what the issue is, they try and transfer me, which means they hang up on me. This has gone on for days. So much that they said we don't know what else to do to fix, please wait 4 hours and stop calling here.

I also have not had all the services that I pay for working on my device. I have not been able to send MMS Text such as pictures and video since I have bought the plan. I have tried calling in for weeks but they can never figure out what to do to fix my phone. (September 1, 2022) The tech support actually made it so my phone didn't work for days back when I first signed up as well. I tried calling in for hours a day for 2 entire days until I finally got one person to have fix my phone so I could at least make calls again and send and receive a basic text only.

So I have yet to actually have all the services that I paid for to work 100%
This second half of my story happened in September 1,2022
I would like my phone to work again because I am so dependent on my phone that I am literally losing money every day my phone is off.
Please help me get my phone working again correctly and not halfway like it's been since I started.

I purchased a New Service Activation kit on 11/17/22 from Walmart store #00934. SIM card #[protected], service card #8407590000002757502350. I have an iphone 6 that previously belonged to my husband that we were putting service on for our son's first phone as a birthday gift on 11/21/22.
I called Straight Talk at [protected] on 11/23/22 to activate service. On this call we found the phone was locked. My husband called and got the phone unlocked. Then it was Thanksgiving holiday.

I called again on 11/29/22 and after 30 minutes with an agent it was decided the SIM card must be defective because we could not get past the message "SIM card not supported" on the phone. The agent said they would order another SIM card and to call back when it arrives. I was given a ticket number to reference when I called back.

On 12/9/22 I called because I had not received the replacement SIM card. This agent said the replacement SIM card was ordered, call back when it arrives.
On 12/14/22 I called because I still did not have the replacement SIM card. I spoke to Emma she said she would send a SIM card by Fedex. She would not verify if one had already been sent or not, just that she would send one.

I received the replacement SIM card on 12/30/22 via UPS. Straight Talk PO Number [protected].
I called Straight Talk at [protected] on 1/4/23 to activate the service on the phone with the replacement SIM card. I spoke with Mary. Mary asked that I provide her with the Service PIN number from the Activation Kit. As stated above, I purchased the kit on 11/17/22 and originally tried to active with an agent on 11/29/22 when it was decided the SIM card needed to be replaced. I provided Mary with the Service Pin # on the service card in the kit, # [protected]. Mary stated the Service Pin had already been activated and I needed to provide her with a new Service Pin number.
I explained the sequence of events from the beginning to Mary multiple times.

I explained the SIM card did not work so the service could not be started. She refused to go any further just repeating she needs another Service PIN that has not been used. I asked to speak to her supervisor hoping the supervisor would understand I did not get to use the service because the SIM card did not work and I just received the replacement. I asked if the service Card was activated on the original attempt to initiate service on the phone and she said it would have been. I explained this was not my fault and I refuse to pay for another service card when the SIM card was defective and I just received the replacement. After 1 1/2 hours on the phone with Mary refusing to say anything other than she needed another pin # and refusing to transfer me to her supervisor she hung up.

Straight Talk:

Thank you for visiting Straight Talk today. How may I help you?

Straight Talk:

Thank you for contacting StraightTalk. Our hours of operation are Monday-Sunday 8am to 11:45pm. If you receive this message during normal operation hours, our chat agents are helping other customers. Your position is 338 in the queue.

Where was the phone call at 9:30 PM?

hello?

still waiting

Leo:

Thank you for visiting Straight Talk Wireless.

Leo:

Hi Randolph.

Leo:

How may I assist you?

hello

I was supposed to get a call from 2nd tier tech at 9:30 pm CST due to my phone not working.

What is going on with straight talk. I am so tired of dealing with this for 2 months now.

Leo:

Sorry for the inconvenience.

I cannot make calls or receive calls nor send or receive text messages.

it is not an inconvenience. I use this for work and communicating with family 2 000 miles away.

Leo:

Bear with me a moment while I check on this for you.

ok-once again, I wait for nothing gets fixed.

Leo:

May I have the phone number that you are chatting about?

[protected]

imei is [protected]

Leo:

Bear with me a moment while I check on this for you.

Leo:

Do you have the phone with you?

yes-obviously

sim card-iccid is 891448000008697401036

Leo:

I will provide the information on how make the phone service work.

Leo:

You will need to dial/call *73 and reboot the phone after that make a call.

ok-fourth time doing so. but it keeps saying i can only make emergency calls.

it also is not showing LTE

it will not call out. as i stated earlier, and it just comes back stating i can only make emergency calls.

Leo:

Bear with me a moment while I check on this for you.

As I have already stated. Everything you are saying to do-others have stated to do so, and not one of you pay attention to the part that I cannot call out or receive phone calls. Is there a language barrier?

I gave you the full imei number and iccid number. Figure this out. Are the numbers correct in your system?

That is where I would start if I was you.

2 months of phone calls and chats and not one of you can fix this issue. What are you there for? Can you please explain? Reading a script is not working.

What are you checking on? How long you can make me wait?

Leo:

Can you reboot the phone and make a call again?

sure-like every other person I spoke to. I will attempt this.

I turned the phone off, now back on, and it automatically goes to activate your device. please wait while we activate your device for network service. this may take several minutes. bold letters after the above. registering the device with the network.

Leo:

I do apologize, but the phone this process can be done by contacting our Carrier Billing Team for further assistance since troubleshooting will not work.

For whatever reason your sim card is not registering to the network. That should be obvious to you.

I have been told that oveer and over, and they never get back to me. They were supposed to call at 9:30 PM CST tonight. No call. I want credit for 2 months of no good service. Do I need to go to mint, or another prepaid service?

The sim card is no good!

It does not work with Verizon here in west texas!

My phone says it is on global roaming, but it does not work.

Respond will you

Connection error (6)

Leo:

No need to pay. You need to contact our Carrier Billing Team to complete the process.

No you all need to get it fixed now. I already set up service with you and you all sent me the sim cards.

How do you propose I contact them? Carrier Pigeon?

Leo:

You can use a different phone.

Get me someone who knows more than how to read a silly script.

Leo:

I will need to schedule you a call back within 15 minutes after this chat.

So I just have a dozen phones lying around?

Really?

Leo:

Sure, you can wait for this chat to reach them since this is the only way to make the phone work.

Leo:

We will be calling you back from [protected]. Make certain you are not blocking calls from Toll Free numbers or unknown callers.

For What?

I block no one.

Who you gonna call? my phone does not send or receive phone calls?

well?

Leo:

We can try to call your phone after this chat.

Leo:

Thank you for chatting with Straight Talk Wireless.

Thank you for chatting with us today. The agent has left this conversation. For further questions, please start a new chat.

A few weeks ago mine and my husband's phone plus our hot spot lost complete signal in our home. It happened to all of our devices at the same time like a light switch and we have been unable to restore it after many failed attempts and many hours on the phone everyday for two weeks with straight talks customer support. I have even spoke to cooperate level technicians over and over and i have been promised that the issue can and will be resolved but i am still without signal after all this time and money that i am out. I have been a loyal customer for years and I cannot believe the way I have been treated these past few weeks. Every time one of your techs say they will call me back and schedule a call back time I never receive a call back. When I ask for a refund for the past month of service and for the brand new phone that was just purchased along with my husbands phone and the new hotspot purchased I have been informed that I did not qualify for a refund of any sort. So, how is it that I have been with the same company for 15 years plus and then that company up and decides to swap over to Verizon towers of which have never gotten signal in my home and now I am just out all the money I have spent on devices and service plans and left without a phone or money to purchase another one? I keep getting hung up on and lied to and this is acceptable? Please help me! I need a phone in my home! What do I do?

On or about the end of March first of April 2020 my service of 10 + years with straight talk went from great to terrible when I reupped my data worked when it wanted went back and forth with csrs each one having me do something or the y found the problem and it would be done sometime it was as quick as 10 minutes others it was close to an hour or more nothing changed called one day and was told Sim card didn't match the phone same phone and card were purchased together got a new Sim card and you got to but a complete activation kit to get one done that still no fix went back and forth for a few months one day I called I was told I had to get new phone so I went to Walmart and spent close to 400.00 on new phone one of the newest out worked with csr and set it up still didn't fix the problem so the csr worked trying to figure out what was wrong well this time they determined that the service provider access point had problems for the next few months I began to believe that they either didn't have a clue or they changed something about my account well I had enough an was going to try another carrier well since I had just bought the new phone it would work with another company until it was unlocked called to get it unlocked well that was when I was informed that 400.00 phone I paid cash for would have to be in service for a year or pay more than I gave for the phone to get it unlocked even though I was toldvto buy a new phone that didn't fix the problem and paid cash for the phone it didn't belong to me to do as I please I got aggravated and didn't call as much well my year was up a couple weeks ago and called in to get it unlocked went through the process phone said unlocked its not for maybe the second time in 10 + years I had to buy a 35.00 dollar plan and 4 g went quick supposed to be 2 g nothing worked but notifications talk and text so I called talked to a young lady 1 the 2 g service wasn't working and also to talk about getting someone to bump my data back to 4 g for ten days and that the phone didn't unlock she worked with it and told me when she was done that I had to turn my phone off and leave it off for 15 minutes and then call back meanwhile she would se what she could do about my 4g I failed to realize 15 minutes was 5 minutes after closing

I bought a ne phone from Walmart on 09/21/2022 and had to send it back to Straight talk on 11/28/2022 cause it was not working right. I have a copy of the Drop-off Package Receipt from UPS and aalso the Proff of Delivery to the Warehouse in La Vergne TN. I have been trying to get my replacement phone now for over a month. Straight talk customer service like alot I have called numerous times to try to get my replacement phone and they act like I'm stupid or don't know what I'm talking about they claim the have not received the phone yet . I have told them I all the papers to show that they have the phone and even try to e-mail them the proof but it's like talk to the wall to try and make them understand .

Since day 1 have had nothing but unreliable poor service. Unable to access internet through mobile data while sitting in my studio unless I go stand outside or connect to house Wi-Fi or mobile hotspot. Have called customer service numerous times, explained to them that none of my friends or anyone else has problem accessing their data while sitting in my studio just me and that I shouldn't have to go and stand outside in the cold to be able to access my mobile data. Phone constantly searching for service or not registered on a network. So will have to turn phone off&back on then wait. Service is unreliable&undetectable and I feel I'm paying for a service that I'm unable to use 90% of the time&that they aren't providing. Has been on-going issue since day I bought this phone almost 2 years ago.