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Straight Talk Wireless
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2.3 714 Reviews

Straight Talk Wireless Complaints Summary

222 Resolved
491 Unresolved
Our verdict: Engaging with Straight Talk Wireless, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Straight Talk Wireless reviews & complaints 714

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10:42 pm EDT
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Straight Talk Wireless Customer Service

On Saturday, 25 March, 2023, I spoke with Prince, who provided a worker id number of [protected], for about 15 mins. When it was evident the he could not assist me with my concern of adding a second number using the eSim, I repeatedly asked to speak with a supervisor or another representative and was denied. I asked for a Qcode to be sent. He was unable to do fulfill that request. Prince, continually read the script and was unable to go beyond that nor did he transfer me. His unwillingness to transfer my call was upsetting and a waste of my time. His action was poor customer service. I ended eventually hung up and called back to speak with another representative. Customers should not be denied the request to speak with a supervisor or another agent when after 15 mins or more the agent with whom the customer is working is unable to assist. Thank you for looking into this matter.

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12:31 pm EDT

Straight Talk Wireless A year of free service.

Their website will not allow me to remove my credit card unless I place a new credit card this is a violation to consumer law. I asked three customer agents to remove the auto pay and card and they said they did but they charged my card for a whole year which was an unauthorized charge. Here the the agents:

Straight talk ID 511429 Richard [protected] Jelsa

From: [protected]@straighttalkmail.com

Subject: Your STRAIGHT TALK transaction summary

Date: March 22, 2023 at 1:16:20 PM PDT

To: [protected]@gmail.com

Thank you for your business! You have successfully cancelled your Auto-Refill Enrollment!

 

Transaction Summary

 

 Phone Number: [protected]

 Last Day of Service: 03/23/2023

 Auto-Refill: NO

 Plan: Unlimited

 

Then next day

Straight Talk Phone/CableLaurie D...0819$547.34

Phone/CableLaurie D...0819$547.34

[protected], FL 33178 USA [protected]

Merchant Website Purchased: Thu, Mar 23, 2023

From: [protected]@gmail.com

Subject: Media Feedback

Date: March 23, 2023 at 1:28:15 PM PDT

To: [protected]@tracfone.com

Hello. I will be notifying our media department in regards to the following:

Customer Service Agent ID 511429 informed me that my auto repayment and credit card was removed yesterday and that today I could qualify for a 30 day service plan for the Verizon migration. Today I was charged on my old credit card - someone added back the credit card and Richard ID #510345 put in a refund for the fraudulent charge. Now I am on the phone with Customer Service Agent ID 517338 Jelsa and I am letting her know what I was promised the 30 day service plan for the Verizon migration. Now Jesla Customer Service Agent ID 517338 has informed me that there has not been a refund initiated as I was told by Richard Striaght Talk representative ID 510345. And that Jelsa will now be transferring me to a representative that can initiate a refund of the fraudulent charge. Jesla Customer Service Agent ID 517338 let me know that Straight Talk is only giving a SIMM card but as I informed her and as the website states a free service plan is promised.

From: [protected]@gmail.com

Subject: Media Feedback

Date: March 23, 2023 at 1:28:15 PM PDT

To: [protected]@tracfone.com

Hello. I will be notifying our media department in regards to the following:

Customer Service Agent ID 511429 informed me that my auto repayment and credit card was removed yesterday and that today I could qualify for a 30 day service plan for the Verizon migration. Today I was charged on my old credit card - someone added back the credit card and Richard ID #510345 put in a refund for the fraudulent charge. Now I am on the phone with Customer Service Agent ID 517338 Jelsa and I am letting her know what I was promised the 30 day service plan for the Verizon migration. Now Jesla Customer Service Agent ID 517338 has informed me that there has not been a refund initiated as I was told by Richard Striaght Talk representative ID 510345. And that Jelsa will now be transferring me to a representative that can initiate a refund of the fraudulent charge. Jesla Customer Service Agent ID 517338 let me know that Straight Talk is only giving a SIMM card but as I informed her and as the website states a free service plan is promised.

From: [protected]@straighttalkmail.com

Subject: Your STRAIGHT TALK transaction summary

Date: March 22, 2023 at 1:16:20 PM PDT

To: [protected]@gmail.com

Thank you for your business! You have successfully cancelled your Auto-Refill Enrollment! Transaction Summary

Phone Number: [protected] Last Day of Service: 03/23/2023 Auto-Refill: NO Plan: Unlimited

 This comes up on my account.

Great news! Straight Talk is now part of the Verizon family.

You can enjoy the Verizon network just by switching your SIM. We want to offer you a FREE VoLTE Verizon SIM plus a FREE service plan offer once you activate your NEW SIM – Free service plan value to be determined based on your current Service plan.

To get your FREE SIM, click here. Then, enter your phone number.

If you have any questions, please call us at [protected]. California residents call [protected].

They don't honor their promise.

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2:26 pm EDT
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Straight Talk Wireless Straight talk wireless service

I attempted to switch my service to Straight Talk. After 24 hours of not having service and trying to figure out what was wrong, I was finally told my old service provider is not compatible with their service. You'd think someone would have told me that after the many times they asked who my carrier was.

Now that we have the issue at hand, the only resolution was to go back to my old carrier. Day two, I call straight talk, request to cancel the service and get a refund. The rep proceeded to cancel my service and told me, as soon as she hits cancel the line will not work. Fine. Service was canceled she told me I could now contact my old carrier and port back.

I called my carrier and was advised I needed an account and pin. Which I wasn't given. I was just told "all set, you can go" they called straight talk so we could move forward and this is where it go ugly. After going in circles with both my carrier rep and myself trying to tell her what the issue was, she kept saying I have to follow protocol. She was trying to send me a code the the phone with the service they shut off. She wouldn't reactivate the line so I could get the code and just kept saying if I can't send you the code there is nothing I can do. I said "please turn the service back on so I can get the code" she refused. I have never had a company try so hard to keep a number that wasn't theirs to begin with. I've had the number 10 years and I don't want to change it due to a straight talk error, but their shotty customer service and no escalations process makes this a terrible company! I requested a manager and was told, "I'm sorry, we can't transfer you to our manager" I asked for a callback and was told " I'm sorry, we don't do complaints" ARE YOU SERIOUS! Is this company in America? Who doesn't have a complaints department? So I paid for more service to get the code I needed, contacted my carrier back only to be told Straight Talk had locked my number and wouldn't release it even after I paid to get the service restored to get the code to cancel.

This hasn't been resolved. They just simply hung up, I still don't have my number and they could care less when I said I was going to file a complaint. I can see why, they have so many and consumers just keep using their service. There is no consequence to them treating their customers this way and making them pay for things and not deliver. Of course I am going to do a charge back through my bank, but I shouldn't have to. I feel like they bullied me out of my lunch money and still took my bookbag.

Desired outcome: I would like them to release my phone number and refund the money they stole from me to release the line.

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AlexTrac
Medley, US
Mar 21, 2023 4:30 pm EDT

Hi, Elesha Keaton. This is Sara from Straight Talk Wireless. We sincerely apologize if you had a negative experience with our customer service. Unfortunately, we can only activate Verizon-based SIM cards because we are now part of Verizon, one of the world's largest communication technology companies. This acquisition will provide our customers with additional options, services, and features, as well as the flexibility and control you've come to expect from us. Kindly chat with us at https://www.straighttalk.com/support/contact, so we can provide a thorough explanation and concrete resolution for this issue. You may also contact our Customer Care Center at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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5:08 am EDT
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Straight Talk Wireless Very rude cs and support / phone service - next step legal action

I have been a very supportive and longtime customer of straight talk 4 half years. I have recommended and also been very high spoken of the service they have. I live in a rural part of East Tenn. An fortunately straight talk is the only service I able to get. I was a EBB CUSTOMER BEFORE IT BECAME ACP and my service has always been with straight talk. I have always renewed my service agreement on time however on Feb 09 2023 my service was disconnected saying I never renewed it. Wrong I did. Then I called CS to find out what was going on 3 times and was hung up on all 3 times the 4th and 5th call I requested a supervisor an was told "I'm a supervisor and I can help you" only to be hung up on yet again both times. The 6th call I spoke to a female foreign accent support agent who called me a liar, argued with me for 36 min then told me I had to call back tomorrow. They were now closed. The next day at 8:43 am est time I made a call #7 and choose to have a call back due to high call volume that call was never return nor was call #8, #9 & #10. Call #11 I did finally get to speak to a live support staff who told me they needed to transfer my call to the ACP dept. After transfer I was told I needed to reapply and my phone service would be place back exactly as it was. So the agent did a walk through reapply with me. The next day I have 0 phone service so call # 12 was made this time I spoke to a guy who was very eager to help after explaining the details he walk me through reapplying again. And promised my service would be placed back as I was told both verbally and electronically (see attachment photo) by this time it was closing time again and was disconnected . Day #4 & Call #13 I speak to someone else who said I was approved (attachment #2) and my service was restored but only with 10gb data which was not my original package nor what I was told I would stay at for being a customer see attachment #4 needless to say here it is now March 16, my service is still messed up a total of 38 days 2 new phone number changes and 59 phone calls later my service is still not correct nor am I receiving 2gb data speed on the current plan or the unlimited as I was told I would stay on. I feel I need to go ahead file a complaint with the FCC plus file a lawsuit against straight talk since the matter has only gotten worse rather then better and still do not have the plan I was told I would get back. Not including the refund for the cost of the phone I had to pay to go buy a new phone to use with the service

Desired outcome: My service restored back to the way it was before Feb 9th 2023 immediately and left alone

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Update by John S 8339
Mar 19, 2023 8:38 pm EDT

Now you guys are in fact just making it worse I have a straight talk phone with straight talk sim card I will be taking legal action tomorrow enough is enough period

Update by John S 8339
Mar 16, 2023 11:49 pm EDT

Please stop talking to me using a script I am human you are human. I tried to contact you guys for over 12 hours again today I was hung up on 3 times and made another 7 phone calls I spend 1 hour 12'min just agrueinhg over how I had to redo my paperwork for the 6th time and I could not do it so I was FORCED to use my reward points to just get enough data to redo the paper work again and I have now if my service is not completely restored to how it was before all this started I WILL FILE A COMPLAINT WITH THE FCC and my attorney will be involved whatever side show monkey business you guys are running now stop it please. This is totally unwanted, unwarrented and unprofessional as all can be the lies, the rude service, the largely amount of not taking responsibility to your messup to start with forcing me to having to purchase my own phone which was told it be refunded and was not and then having to use my reward points to redo paperwork that you guys walk me through wrong 5 other times is absolutely unacceptable. For 5 years things where perfect then Feb 9 it's like the zoo open up and all the animals started playing, fighting, etc.. and the fact this whole mess got my charged with contempt of court because I missed my phone court from no service... You guys want to do better put my service back like it was and exactly how I was told it be and deal with me directly. Not give me 46 different agents who know nothing because their is more playing and goofing off then communicating with each other professionally WHO EVER OWNS this company needs to call in and just listen to the games being played ITS HORRENDOUS... NOW GIVE ME A DIRECT LINE DIRECT EMAIL SOMETHING SO THIS CAN BE ADDRESS CORRECTLY NOT 46; PEOPLE who know nothing and care about nothing I recorded the calls as well for my own protection and I almost bet you guys record nothing believe me I Did

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Howard Hixson
, US
Oct 24, 2023 4:18 pm EDT
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There customer service is very rude to us customer they will hang up on you last year I had an issue with my data after I paid for unlimited plan and the rep. Hung up on me and also deleted my account and wiped out my phone and cut my service off and do to they had took away data from me saying that I used up all of it and I had verified that I had the unlimited plan so I would like to have something done about it plz

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6:08 pm EDT
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Straight Talk Wireless Straight talk

Purchased a sim card last year for my daughter. We r trying to finally connect it. It says active before may 2024. They hung up on us 3 times. They refuse to transfer us to a manager. They said they are not aloud to. They also said the sim card will not work. Because they are on Verizon network now. They will not replace my sim card. I have to purchase another one. They should replace it. All they do is repeat them self saying mmm yes I'm sorry for the inconvenience blah blah and then hung up.

Desired outcome: Want a the sim card replaced.

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12:15 pm EDT

Straight Talk Wireless Transfer my number to qlink

Andrea [protected] Im being told by qlink there is still restriction on my phone and I cant transfer my number to them. Straight Talk says they successfully unlocked my phone and are now trying to make me buy minutes in order to get a pin number. Ive had a huge Heart Attack and can no longer work, that is why Im switching. I do not have an extra ten to buy minutes and Straight Talk is trying to force me to do so. Im sure somewhere down the road that is totally illegal. I am also sure Straight Talk has the power to put a few minutes on my phone to send me my pin via text. If not, they should have the capability of sending it Email. Straight Talk keeps saying there are no restrictions, however when I put the qlonk sim in, it comes up Invalid Sim. Im furious and will contact my buddy thats a Congressman to see how legal it is for a company to force me to buy minutes to clear op my service with them. There has got to be a law somewhere through whatever FFC, whatever the phone one is called. I will find out, as I am now on a mission. In the meantime please remove whatever restrictions are on my phone.

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1:27 pm EST

Straight Talk Wireless No registered netowork

Just recently my phone galaxy A02s and my boyfriends phone galaxy A01s is losing network which causes our our phones to be useless. It will say no registered network and so all service is lost. I've tried many tricks like Removing Sim card, reseting network settings, taking Sim out n back in numerous times and it works but only for like a minute. I do not understand ihad never had issues before.

Desired outcome: Fix my network

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AlexTrac
Medley, US
Mar 08, 2023 5:42 pm EST

Hi there KT “Smeary” MacK. This is Sara from Straight Talk Wireless. We sincerely regret that you had a negative experience with our customer service. It's not really the way we want to serve you. Our goal is to provide excellent service to all of our clients, and we recognize that there is always room for improvement. Please give us another chance to fully assess your situation and assist you. We assure you that we will conduct all necessary research to resolve this issue. Kindly contact us via this chat link https://www.straighttalk.com/support/contact or call us at [protected]. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. As per our interest in serving you better, we are continuously working on improving our procedures, products, and overall services.

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5:04 am EST

Straight Talk Wireless Service plan

Yes I have the ACP Benefit and every month Straight Talk deactivates my phone service saying my bill is past due. I don't have a bill with Straight Talk because I get my ACP Benefit. When I call to talk to Straight Talk about the issue I have to wait on hold forever or they will transfer me and hang up on me. I call back and the same thing. When they do answer and are very hateful and rude. I can hardly understand what they are telling me because of the chickens in the background I have never dealt with such a disrespectful company before in my life till Straight Talk.

Back in August I purchased a Straight Talk phone a Samsung Galaxy A02s from the local Walmart where I live and I had have and still having issues with the device. I call Straight Talk and explain to them the issues with the phone and that it's their device that they need to stand behind their word and replace the item. Well I get cussed out yelled at disrespected,hung up on and called mean ugly names.

They have done tried to troubleshoot my phone using the same method every time to fix my phone I know it's been over a 100 times and the issue isn't resolved. Because of my device not working them deactivating my service I have failed 2 classes because am going to school online at University of Phoenix.

I missed my grandson being bored because my Son couldn't get into touch with me because of either the device or issue with service. Am coming to you directly to please help me resolve this issue.

I will also be filing a lawsuit against Straight Talk as well.

I want every dime back I gave the most disrespectful company in the world. I have been a customer for over 10 years and this is how they so their respect.

I will be suing like I mentioned. The stole my reward points, money off my debit and fiance debit card. I know for a fact before I got Approved for the ACP Benefit I spent way over $4000 dollars in the past 4 years

Desired outcome: I want all the money back that I had to purchase for plans and data add ones and for Straight Talk to send me a new smartphone

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AlexTrac
Medley, US
Mar 06, 2023 8:09 am EST

Hi there Tonya Burns. This is Sara from Straight Talk Wireless. We sincerely regret that you had a negative experience with our customer service. It's not really the way we want to serve you. Our goal is to provide excellent service to all of our clients, and we recognize that there is always room for improvement. Please give us another chance to fully assess your situation and assist you. We assure you that we will conduct all necessary research to resolve this issue. Kindly contact us via this chat link https://www.straighttalk.com/support/contact or call us at [protected]. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. As per our interest in serving you better, we are continuously working on improving our procedures, products, and overall services.

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12:41 am EST

Straight Talk Wireless Cellular device

Back on Dec 13, 2022
December 13, 2022 and is currently Completed.
Order updates
Wednesday 14th of December 2022, 06:00am
Samsung Galaxy S20 FE 5G (N-2-SA-G781U-CP-BL) x 1 shipped
via FedEx on December 14, 2022 with tracking
number [protected]. Received on Dec 16th

When I finally received the device, it was a device that was previously unlocked on the T-Mobile Network, When I ordered this particular device, it was a Samsung device I , locked to the Verizon Network, due to the fact that the area i'm currently in, unlocked devices dont work. It took them a while for me to get an air bill so i can send the device back to the ware house. I tried asking for a refund, well within the 30 day limitation, which I was denied a refund, saying that I would have to have the device in hand, which it was in their warehouse on Jan 04, 2023. After I been calling, and calling, then been telling me 3 to 7 business days, 3 to 5 business days, been getting told this for the past 3 months, Finally after a month of Straight Talk Bs'n, they finally tell me that there are no more of my devices instock. I told them, ill take any samsung device, as long as its a verizon based device, and its a 5g fone. They kept on giving me the run around, saying another 3-5 business days, and I would have my device, and here it is, march 4th, 2023, still no device, I physically haven't had this device in my possession since 12/16/2022, well over 3 1/2 months, their famous line, oh, im sorry, I do understand where you are coming from. For alot of folks, like myself, I work from my smart phone, and loosing out on alot of opportunities because of this inconvenience

Desired outcome: I want a Full Refund of the purchase price, and an apology, or I want my Device upgraded for Free, and updated 5g Samsung device

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AlexTrac
Medley, US
Mar 06, 2023 8:08 am EST

Hi there Leon Cobb. This is Sara from Straight Talk Wireless. We sincerely regret that you had a negative experience with our customer service. It's not really the way we want to serve you. Our goal is to provide excellent service to all of our clients, and we recognize that there is always room for improvement. Please give us another chance to fully assess your situation and assist you. We assure you that we will conduct all necessary research to resolve this issue. Kindly contact us via this chat link https://www.straighttalk.com/support/contact or call us at [protected]. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. As per our interest in serving you better, we are continuously working on improving our procedures, products, and overall services.

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1:00 pm EST

Straight Talk Wireless Cell phone

2/28/2023 from 9:00 -11:34 mark pitre [protected]

will speak to some one about what i can do to recoop moneies i will have to spend to get new phone and new service because straight talk is a joke.

this morning i call to see if i was on the refill plan . so ask lady to remove me and when i needed to pay bill. she said it expire 3/2/2023. after i hung up with her i call lowes and than could not make call text or any. so i went online to speak to someone and she said i have to call from another phone. drove to a friend house and called and the guy (full of ...) will say call got disconnected after sending me through a bunch of ... so i called back and this lady could not trouble shoot so she after bs said i will connect you to tech. phone hang up. still no service, no call back, no any thing. what kind of buisness is this? 4 people no result. i am pissed. no phone till i get some money to buy one. i am PISSED HIGHLY. this company is . will also be file with bbb as well

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AlexTrac
Medley, US
Mar 06, 2023 8:07 am EST

Hi there mark pitre. This is Sara from Straight Talk Wireless. We sincerely regret that you had a negative experience with our customer service. It's not really the way we want to serve you. Our goal is to provide excellent service to all of our clients, and we recognize that there is always room for improvement. Please give us another chance to fully assess your situation and assist you. We assure you that we will conduct all necessary research to resolve this issue. Kindly contact us via this chat link https://www.straighttalk.com/support/contact or call us at [protected]. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. As per our interest in serving you better, we are continuously working on improving our procedures, products, and overall services.

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9:35 am EST

Straight Talk Wireless Sales/Customer Service

Do not work with this company it's a scam. I went through their website to purchase a phone and new service where they offered me a phone lease through something called SmartPay. Their website claimed my transaction didn't go through even though my credit card was charged. After multiple phone calls I ended up talking to someone at SmartPay who confirmed my transaction went through and provided me with an order number. After multiple days waiting, Straight Talk Wireless still claims they don't know anything about my order and keeps referring me back to SmartPay who have already confirmed my order. So I'm out money with no phone or service and thus far no solution offered.

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AlexTrac
Medley, US
Feb 22, 2023 12:55 pm EST

Hi there Christopher Grasso. This is Sara from Straight Talk Wireless. We sincerely regret that you had a negative experience with our customer service. It's not really the way we want to serve you. Our goal is to provide excellent service to all of our clients, and we recognize that there is always room for improvement. Please give us another chance to fully assess your situation and assist you. We assure you that we will conduct all necessary research to resolve this issue. Kindly contact us via this chat link https://www.straighttalk.com/support/contact or call us at [protected]. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. As per our interest in serving you better, we are continuously working on improving our procedures, products, and overall services.

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8:46 am EST

Straight Talk Wireless sales never got phone they kept my money

i ordered two phones only one was sent, i have asked for refund they wont refund my money cause it still says pending after a week waiting for a tracking number, no one helps all they dol is read off a prepared prompt. i am telling you that they are no good, they are so horrible, they kept my money refused to refund til i wait on their time to get their phone.i wanted the phone but they cant give me a tracking number then they are basically holding me hostage to this because they wont refund me, the service already is horrible and i am a new customer horrible, non caring theivery and unattentive cold customer service.

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Update by Polly Banichar
Feb 21, 2023 2:15 pm EST

I have contacted you by that, I have called corporate, i have called csr, i have called warehouse, i have called sales and still you have my money and i have no phone and no tracking number 5 days later, you call me 724.895.3670

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AlexTrac
Medley, US
Feb 21, 2023 9:27 am EST

Hi there Polly Banichar. This is Sara from Straight Talk Wireless. We sincerely regret that you had a negative experience with our customer service. It's not really the way we want to serve you. Our goal is to provide excellent service to all of our clients, and we recognize that there is always room for improvement. Please give us another chance to fully assess your situation and assist you. We assure you that we will conduct all necessary research to resolve this issue. Kindly contact us via this chat link https://www.straighttalk.com/support/contact or call us at [protected]. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. As per our interest in serving you better, we are continuously working on improving our procedures, products, and overall services.

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11:47 am EST

Straight Talk Wireless Unlocking Phones/ Forced Purchases

I have been on the phone with straighttalk for the past 2 days after purchasing data add on that was never put on my phone. I was told to have my data added on to my account I have to now buy a new sim card and wait for that. They refused to just refund my money. Pretty sure its against the FTC regulations to sell something over the internet that you cannot provide to the customer. I am fed up with straighttalk at this point so I requested that all my phones be unlocked. They were all purchased from Wal-Mart and paid for outright. They are mine. I was not notified when I purchased the phones that they could not be unlocked until after 1 year. Should they not have to notify you that just because you are buying something, its clearly not yours?

Desired outcome: I want all my phones unlocked. I do not want to have to pay them for anything else.

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AlexTrac
Medley, US
Feb 20, 2023 9:20 am EST

Hi there Sheena Breckenridge. This is Sara from Straight Talk Wireless. We sincerely regret that you had a negative experience with our customer service. It's not really the way we want to serve you. Our goal is to provide excellent service to all of our clients, and we recognize that there is always room for improvement. Please give us another chance to fully assess your situation and assist you. We assure you that we will conduct all necessary research to resolve this issue. Kindly contact us via this chat link https://www.straighttalk.com/support/contact or call us at [protected]. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. As per our interest in serving you better, we are continuously working on improving our procedures, products, and overall services.

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3:22 pm EST

Straight Talk Wireless A refund

I cancelled my straight talk on 12/19/2022 and you still took money out of my account of 50.25 on 12/20/2022 and I did not have straight talk any longer, I been trying to get my money back and every time I have called I get a different answer one says I get a refund in 5-7 days he gave me a ticket number [protected], well then I get a email to say call, so again I called and she said oh no you don't get a refund because your bank, got the money, but this is the letter answer I got from the bank, it says as of this date provisional credit of 50.25 will be charged back against your account. And one of your people said I was already credited by the bank, I am tired of getting different answers every time I have called all I am asking is to get my money back for a service I did not receive, on the one photo is the ime number of my old phone, and one of your people asked for the last 4 numbers on the card to be charged back to, so why did he ask for that is there was no way I am getting a refund? My name is darla pettis

Desired outcome: refund of money 50.25

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AlexTrac
Medley, US
Feb 13, 2023 9:11 am EST

Hi there

Darla Fiester Pettis. This is Sara from Straight Talk Wireless. We sincerely regret that you had a negative experience with our customer service. It's not really the way we want to serve you. Our goal is to provide excellent service to all of our clients, and we recognize that there is always room for improvement. Please give us another chance to fully assess your situation and assist you. We assure you that we will conduct all necessary research to resolve this issue. Kindly contact us via this chat link https://www.straighttalk.com/support/contact or call us at [protected]. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. As per our interest in serving you better, we are continuously working on improving our procedures, products, and overall services.

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12:07 pm EST

Straight Talk Wireless Can't activate the phone

I have had straight talk for years. I decided to upgrade my phone and buy one from their website bc the pastime I bought a new phone from Walmart for straight talk, it was a Version and not ATT. It was a mess and didn't want to deal with it again. I tried to activate the phone and that same error I got last time kept popping up. UGH!

So I called customer service and spent multiple hrs on the phone with multiple agents that literally lie to saying they have it fixed and they will call you back. They NEVER call back. They acted condescending on the phone when I called them back, and 2 agents actually said I was dumb for buying the wrong phone. They refuse to give you a supervisor, every single one refused and hung up! I was transferred to trace phone and was treated the exact same way! Absolutely ridiculous!

To top it all off, they make it impossible to get a refund from straight talk. If I had bought the phone from Walmart I could take it back, but since I bought the phone from them directly I'm just screwed!

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AlexTrac
Medley, US
Feb 10, 2023 8:16 am EST

Hi there Elnora Womack. This is Sara from Straight Talk Wireless. We sincerely regret that you had a negative experience with our customer service. It's not really the way we want to serve you. Our goal is to provide excellent service to all of our clients, and we recognize that there is always room for improvement. Please give us another chance to fully assess your situation and assist you. We assure you that we will conduct all necessary research to resolve this issue. Kindly contact us via this chat link https://www.straighttalk.com/support/contact or call us at [protected]. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. As per our interest in serving you better, we are continuously working on improving our procedures, products, and overall services.

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11:24 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Straight Talk Wireless - Paying my monthly service bill

For 4 months starting back in October 2022 through January 2023, I would pay my bill around the 7th or 8th of every month and then literally 10 days later. You guys would then charge the same amount to my credit card a second time, either. This four times in a row, almost totaling 200. My bank statements clearly state and show what you did. Now I had to...

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2:34 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Straight Talk Wireless Refusal to unlock phone for transfer to new provider.

A. I spoke to ST prior to paying for and switching to new provider about transferability of phone and phone number.

B. I have met all of the requirements to enable me to do this and my account was current.

C. My phone use was terminated on Friday the 3rd and I still haven't received the unlock code to make my new sim card work.

D. This has been a nightmare and caused my health issues to be exasperated and I have no way to contact my physician.

E. I have been a faithful customer for almost 7 years and decided to switch because of their lack of customer service and their services offered no longer fit my needs.

F. I was told by ST that this process once I received my new sim card would take no more than an hour without use of my phone.

Desired outcome: I want my phone unlock code.I should be reimbursed for my last month of service at the very minimum considering all that I have been forced to endure.

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AlexTrac
Medley, US
Feb 08, 2023 8:38 am EST

Hi there Tamara Jean Holmquist-Tolbert. This is Sara from Straight Talk Wireless. We sincerely regret that you had a negative experience with our customer service. It's not really the way we want to serve you. Our goal is to provide excellent service to all of our clients, and we recognize that there is always room for improvement. Please give us another chance to fully assess your situation and assist you. We assure you that we will conduct all necessary research to resolve this issue. Kindly contact us via this chat link https://www.straighttalk.com/support/contact or call us at [protected]. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. As per our interest in serving you better, we are continuously working on improving our procedures, products, and overall services.

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10:30 pm EST

Straight Talk Wireless My service

I have never had any problems with this service till now. I was on the automated service which came out of my account. Well the date keeps changing and it was set up to come out on the 2nd. Well I don't get paid till the 3rd. I was told I could get 7 days for 10 dollars or I could use my reward points. I used. My points and it stayed on until today to the 4th. I didn't know what happened. I called several times and told they would call me back but they didn't.

Desired outcome: I payed to refill it. So refill it. If I have to get my money back I will go to another service..I'm Brenda Baeumel and my phone number is [protected]

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AlexTrac
Medley, US
Feb 05, 2023 4:25 pm EST

Hi there Brenda Baeumel. This is Sara from Straight Talk Wireless. We sincerely regret that you had a negative experience with our customer service. It's not really the way we want to serve you. Our goal is to provide excellent service to all of our clients, and we recognize that there is always room for improvement. Please give us another chance to fully assess your situation and assist you. We assure you that we will conduct all necessary research to resolve this issue. Kindly contact us via this chat link https://www.straighttalk.com/support/contact or call us at [protected]. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. As per our interest in serving you better, we are continuously working on improving our procedures, products, and overall services.

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6:27 pm EST

Straight Talk Wireless Unable to get Connection to Land line phone through Straight Talk after wireless home phone base station updated

I have spent the last two weeks with the Straight Talk team, attempting to upgrade my landline phone modem(wireless home phone base station. Multiple times of turning off the modem to turning the modem back on, calling the phone, etc. The Straight Talk team is not trained to handle the issues, and the team are from other countries, with a slight language barrier.

Through multiple contacts, speaking with different people at different technical levels at Straight Talk, they are still unable to resolve the issue of me being unable to make a phone call out to someone.

The people will tell you they are going to work to correct the problem, and say they will work on it and call you back and they don't or when they call you back, it is a totally different person that wants you to start all over from the beginning, like they have no clue about what the issue is...just poor service...My relationship with Straight Talk ends today.

Deborah Parker [protected] about Landline #[protected]

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AlexTrac
Medley, US
Feb 01, 2023 8:22 am EST

Hi there Deborah B. Parker. This is Sara from Straight Talk Wireless. We sincerely regret that you had a negative experience with our customer service. It's not really the way we want to serve you. Our goal is to provide excellent service to all of our clients, and we recognize that there is always room for improvement. Please give us another chance to fully assess your situation and assist you. We assure you that we will conduct all necessary research to resolve this issue. Kindly contact us via this chat link https://www.straighttalk.com/support/contact or call us at [protected]. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. As per our interest in serving you better, we are continuously working on improving our procedures, products, and overall services.

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12:10 pm EST

Straight Talk Wireless my cell phone service and cell phone number

I suspended my service with straight talk and requested to take my phone number to my new cell phone service provider.

Straight talk has not suspended my service, billed me for my prepaid monthly fee and is not willing to let me have my cell phone number transferred to my new service.

I have sent in a claim with the Attorney Generals office in MN. (Keith Ellison's office)

I need this issue resolved this week.

I am unable to use my cell phone, people are unable to locate me, all of my accounts are tied to my old cell phone number which I have had for over 20 years.

Desired outcome: I want Straight talk to suspend my phone service and release my phone number back to me.

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Brenna C.
, US
Feb 01, 2023 10:56 am EST

Shells, I have been dealing with exact same thing for a week straight. It is an absolute nightmare. I strongly suggest you file a complaint with the FCC. I just did it online and it was a breeze. This egregious type of behavior by StraightTalk must stop. They say I have to re enroll with them to receive a text message for the transfer pin. Makes zero sense! Basically it's extortion in my opinion, they are forcing you to pay them if you want number released. I finally sucked it up and very very reluctantly did it, and guess what?! Now they won't send me a pin because they claim they have created to many and I am over the limit (bc THEY were sending pins to a phone that didn't work all week because I cancelled the service) Maddening.

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AlexTrac
Medley, US
Feb 01, 2023 8:21 am EST

Hi there Shells Larson. This is Sara from Straight Talk Wireless. We sincerely regret that you had a negative experience with our customer service. It's not really the way we want to serve you. Our goal is to provide excellent service to all of our clients, and we recognize that there is always room for improvement. Please give us another chance to fully assess your situation and assist you. We assure you that we will conduct all necessary research to resolve this issue. Kindly contact us via this chat link https://www.straighttalk.com/support/contact or call us at [protected]. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. As per our interest in serving you better, we are continuously working on improving our procedures, products, and overall services.

Straight Talk Wireless In-depth Review

Pricing and Plans: Straight Talk Wireless offers affordable pricing options with a variety of plans to suit different needs. They provide transparency in pricing and there are no hidden fees.

Network Coverage: Straight Talk Wireless has extensive coverage across the country, ensuring reliable network performance. They also offer 4G LTE speeds for fast and seamless browsing and streaming.

Device Selection: Straight Talk Wireless offers a wide range of smartphones that are compatible with major phone brands. They also provide the option to bring your own device.

Customer Service: Straight Talk Wireless has responsive and helpful customer support. They offer multiple contact channels including phone, email, and live chat. Their representatives are knowledgeable and able to assist with any inquiries.

Activation and Setup: Straight Talk Wireless has an easy and straightforward activation process. They provide clear instructions for setting up devices and offer online resources and tutorials for additional assistance.

Features and Services: Straight Talk Wireless offers unlimited talk, text, and data options. They also provide international calling and texting capabilities, as well as mobile hotspot functionality.

Data Speed and Performance: Straight Talk Wireless ensures consistent data speeds for browsing and streaming. They do not throttle data or impose speed caps, providing dependable performance even during peak hours.

Billing and Payment: Straight Talk Wireless offers convenient payment options including credit/debit cards and auto-pay. They provide accurate and transparent billing statements and easy access to account information and usage details.

Flexibility and Contract Terms: Straight Talk Wireless does not require long-term contracts or commitments. They offer the flexibility to change plans or cancel anytime, as well as the option to switch between networks (CDMA/GSM).

Overall User Experience: Straight Talk Wireless provides a user-friendly website and mobile app with a smooth and intuitive interface. They have received positive user reviews and ratings, reflecting a satisfying user experience.

Promotions and Discounts: Straight Talk Wireless regularly offers promotions and deals on devices and plans. They provide discounts for multi-line accounts or family plans, and also have a loyalty rewards program.

Additional Services: Straight Talk Wireless offers device protection plans and extended warranty options. They also have a range of accessory offerings to enhance the user experience.

Community and Social Responsibility: Straight Talk Wireless is involved in community initiatives and demonstrates environmental sustainability efforts. They also have corporate social responsibility programs in place.

Comparison with Competitors: Straight Talk Wireless can be compared with other wireless providers in terms of pricing, features, and services. They have strengths and advantages over competitors, but there may be areas for improvement or potential drawbacks.

Overall Recommendation: Based on the evaluation, Straight Talk Wireless is recommended for its affordable pricing, extensive network coverage, and responsive customer service. It is suitable for individuals or families looking for flexible plans without long-term contracts. Overall, Straight Talk Wireless offers a positive user experience with a wide range of features and services.

How to file a complaint about Straight Talk Wireless?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Straight Talk Wireless. Make it specific and clear, such as "Incorrect Billing on Straight Talk Wireless Account" or "Straight Talk Wireless Service Interruption".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Straight Talk Wireless. Include key areas such as customer service interactions, service disruptions, billing issues, or any other problems you've faced. Be specific about the nature of the issue, including dates, times, and any relevant details of transactions. If you attempted to resolve the issue with the company, describe the steps you took and the responses received. Explain how the issue has personally affected you, such as inconvenience, financial loss, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the company, receipts, or screenshots. However, be cautious not to include sensitive personal information that could compromise your security or privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred as a result of the issue with Straight Talk Wireless. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly communicates the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Straight Talk Wireless on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. The company or other users may reply to your complaint, offering solutions or requesting further information.

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Contact Straight Talk Wireless customer service

Phone numbers

+1 (877) 430-2355 +1 (305) 715-6673 More phone numbers

Website

www.straighttalk.com

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