Straight Talk Wireless
reviews and complaints

8/28/23 I started at 8:58 I tried to updated my credit card because my phone was off all I wanted to update my cc. I call three time and no was able to help me they told me to call my bank and I did and my bank said everything was good no problem it was on the phone company side. All I want to do change my expire date and cv number. And I was told they could not do it I ask why, and they said they could not tell me. Tell me why I have been a custom for years never had a problem. Use another credit card to get my phone on the card today I wanted to used my same cardis its for bill only I want to change to the card I have been used please get back with me

Patricia whittie

[protected]@gmail.com

[protected]

Purchased a new phone and upgraded to the silver plan for me and my son unlimited talk, text and data charged me $107. 45 July11, 2023. Spent 1 1/2 hours on the phone with customer service to make sure both phones were upgraded and under my name and auto refill. But then this month nope they charged me $37. for my son account the bronze plan UGH. Called again today 8/16/20 spoke to Jenny for 25 minutes with my son on the line to get this straightened out lines merged Silver plan auto refill took out of my account today $40.55 only to find out 2 hours later she did not upgrade my sons line which would have been another $4.11. Called customer service to be told that no he could not be upgraded until the end of his plan REALLY they don't have the capability or the technology to do so. Then I asked at least 20 times to speak to a manager or supervisor to be hung up. That is not the first time I have been hung up on by this company.

Purchased the 75 dollar silver plan. Supposed to get 2 lines of unlimited talk text and data. Got one line, the other line stopped working after one gig was used. Called, they hung up before I even described the issue. Called back and spent about 15 min on the phone supposedly fixing the issue which they blamed on a glitch in their system. They said the issue would be corrected within an hour and to just restart the phone in about an hour. They claimed the internet would work again and be set to unlimited. So I got a ticket number from them and then my phone stopped working right after that call. I could make calls but no internet. I call back, another 15 min and they fixed my phone. Then rebooted the other phone, the one I'd originally called about, and it still didn't work. Realized why they said wait one hour to call back if it didn't work. They had closed up for the night. So my wife is still without internet. It's issue after issue with this company and often they just hang up on people before the issue is even described.

I just want what we paid them for without having to spend 15 to 30 min on the phone with them almost every month. Looking for a more honest company now. August 14th 2023 is the current date when I tried to fix this particular issue.

Straight Talk will not even talk to my husband to reverse over $1800 in monthly charges for 2 phone lines that our Verizon salesman canceled with them when we switched to Verizon because even with the imei number of the phone traded in to Verizon straight talk "couldn't verify it" because the service is canceled so Pin numbers and passwords won't work to go through their ridiculous verification processes. There is no way to file a complaint with them directly.

Stealing my information & misleading marketing they are all located in philippines & no americans I was told just now when asking for us representative & I was denied any help! I have had nothing but trouble for the past 2 weeks, I use straight talk have for 2 years without any real issues until recently. Now my un hackable iphone has been compromised & every account with it. At 1st I thought it was apples fault but the more I dig into it & the crap service from straight talk to get a new sim card has been less than pleasant to say the least. I was also told I could not speak with a manager after they took my imei number down because I was being told suddenly my sim was locked on my iphone. Id had well over the 12 months time frame of consecutive service (this was rite before they released the new rules for 60 days to unlock sim) so i’ve had mine 24 plus months never late as it auto deducts & they never did unlock my phone or sim as promised automatically & now bc I made a ticket to resolve this with a cs rep over the phone who’s name was michelle in the unlocking department supposedly from the philippines argued repeatedly with me stating she would not forward me to a manager for assistance I have to wait full 48 hours that can not be overridden no matter what crisis I may be having as she laughs.. I do not believe this garb for one minute. But trying to reach someone that takes me seriously is impossible. I’ve went to my local walmart too no rep was there.

My wife bought a phone with service from straight talk. It worked for two days and then dropped. After calling (at time of writing) twelve times, no representative from Straight Talk can give us a straight answer. They keep asking for our zip code, which we give them, and then responding with simply "That zip code is not compatible with your device." We can safely say this is false because we have friends in this area that are currently using the same phone from straight talk that are using it. For a kick in the head we also provided the zip codes of the closest major city, the state capital, and even the Zip Code for Straight Talk's headquarters. And every time the response would be "Thank you so much for information. Unfortunately that zip code is not compatible with your device." This has been going on for two weeks, we have a lot of important stuff going on and we are both getting very frustrated. And whenever we voice our concerns the representative doesn't even seem to understand what we're saying. Half of them don't even speak english! At this point we tried to transfer to Verizon but we need the number that seems to both exist and not exist but Straight Talk in their infinite wisdom won't give us service so we can't cancel the service, get my wife's phone number, and transfer to a competent service. I cannot stress this enough. Do not ever, ever, EVER, use Straight Talk.

I returned my broken cell phone to Straight talk with the label they have sent me for in warranty phones. They sign for the phone on Jan 2023. I have all of the proof of this. I have tried week after week to get my replacement phone. I have records of many calls to them. I have talked to cooperate office. I have talked with Walmart Cooperate office. I have been assured time after time that this time they have it all corrected and I will be getting my phone. I have spent countless hour on the phone trying to get this straight. I have waited on the phone many times for long periods of time, as they are "fixing" the problem, only to have the call,"Dropped". I need my phone. But, there is not a person smart enough there to correct their problem. They are basically stealing my phone and not covering the warranty. Do not trust them. I have told them how important it is for me to have a phone. I am using my granddaughter's phone, which doesn't allow me full function of what I need. But, no one seems to care enough to do their job. So, so not use Straight talk. Use a company that will help you.

STRAIGHT TALK UP TO TRICKS

Straight Talk changed my end of service date from 9/23/2023 to 8/24/2023. I had a month of service in reserve that extended my end of service date of service to 9/23/2023. I have a picture of my account with the end of service date of 9/23/2023. What is wrong with these people?

*Update — straight talk finally extended my end of service date to 9/23/2023 this month. One month for the 4,500 points I cashed in plus an extra month of service for their mistake Just noticed they took back the extra month for their mistake. Now my end of service is 8/24/2023. I have a picture of my account with the end date as 9/23/2023.

The first ticket 8:20 am , trying to log into my account. Agent said he updated my email and a link would be sent in 30 minutes or less. 8:36 still no email 3 hours later ticket at 12:03 new agent said 15 minutes or less will send link to change password. No link or password sent. Now another ticket at 3:42 actually spoke with someone and said she would send link to change password on updated email. 3:56 no email. I got courtesy call back, well that was a waste he did not know anything about what i needed just wanted to send me a verification text, which they already sent. What the heck do i need another one of those for you already know who the hell your talking to. Now I'm going to walmart where i originally purchased the phone and straight talk service. Never had a problem with Straight talk before. Also, my service was not to end till July 27, 2023. They moved the service end date to today July 25, 2023, and withdrew the payment, I had automatic payment. What if i didnt have the funds there? I did not get a text or email telling me they were going to do this.

I have had their service for over ten years! The service has been good for the

monthly fee! BUT! Their router finally broke down and failed after years of service! When I contacted them they told me to send in my old router in and they would replace it, in 3 to 5 days once they received it at their warehouse! I sent it in, and now a month later I still have not received a new router! I have called every 5 days and received the same answer "Sorry for the inconvenience, it will arrive in 3 to 5 days!"

Their phone center in in the Philippines, their operators speak vary poor English! You can not speak to a supervisor, they all tell you they are the supervisor!

There is no way you can contact a real person in customer service it is all just menu answers! It has been the worse customer service, and company I have ever dealt with! I would advise anyone not to get involved with this company!

The worse I have ever had in all my life! I finally just gave up and canceled my

service with them! CHECK : read all the complaints about their replacement routers! They say none of them work from day one! Stay away from Straight Talk phone service! Richard

On thursday, july 13th I ordered a phone on their website to upgrade my sons. I chose to finance this phone and I paid the first month plus shipping. After that, I got an email with my order number and the phone was still not shipped out. Mind you I paid for next day delivery/overnight shipping. Friday morning I tried to check the status of the delivery, and it kept saying “system error”. I used the messaging an agent option and the agents were beyond rude, telling me “it clearly states your order will be here between 2-3 days”. I eventually called customer service because the system said my order number/email didn’t exist. Mind you the payment processes in my bank twice, instead of once. The lady over the phone told me that the order number didn’t exist! And that I needed to call my financial institution in order to get my money back. At this point i’m beyond confused, annoyed, and wondering what was going on. When I call the corprate people to make a complaint, the person over the phone tells me that the phone is already picked up by ups and should be here monday! I explain to him the situation and he proceeds to be rude to me, mocking me over the phone, and laughing at me. I eventually hang up.

It is now tuesday afternoon and my package has still not been delivered.

Here is the conversation I had with agent on July 12, 2024 I uploaded screenshots of it. And today July 14, 2024 they told me there was no record of me paying the fee or even mdking the unlock request and says the can not refund the money cause there is no record of any of this then told me I had to verify account never had an account horrible service Talk to 20 different people and get to 20 different answers.

My name is Rebecca Swetay I brought a phone online still says it’s processing I ordered it on July 6th 2023 straight talk took my money out of my account the order number is [protected] you guys keep giving me the run around when I would receive my pack their isn’t a tracking number I already turned you into the bbb office and my bank either send me the phone or give me back my money that you basically stoled from me the next step I’m going to turn you in to the FTC’s alls you guys do is hang up on people that are trying to get things resolved u don’t care about your customers at all you take money from people that’s stealing

I have had this service for over 2 years and since then from the beginning I have been switched to q Link wireless and I did not do any of this I had to contact q Link to get my phone transferred back a straight talk not once but twice I've had to refill out ACP benefits application more than three or four times not to mention today the end of my service date they deactivated my phone and now I can't even use it and there is nobody in the office until 8:00 a.m. straight talk get your freaking [censored] together give me my service back

Have called repeatedly to get a status update on order placed June 30. Originally told it would arrive July 6-8 and almost immediately received email saying it was back ordered. I called to sort out the issue and have been repeatedly disconnected. I attempted online chats that went no where. I asked how to cancel the order if I was not going to receive it in a timely manner and was sent a link that went to 'page not found'. Another person promised me a call back within 15-20 minutes and, of course, that never happened. I am unable to track my order as your web site does not respond. I have again called and was on the line for over 30 minutes as your system is not responding. Same issue as previous days. The woman then told me cancelling the order is impossible once placed! It hasn't even shipped. When I pointed out that your site has a cancel option (not responding of course) she told me 'no it doesn't. Employee number 5121783 I was told that my only recourse was to file dispute with my bank. When I asked if they were truly not able to help any customers she replied that is correct! This has happened for 3 days. Emails go unaswered and no service. I want to cancel this order as I have lost all interest in this product. Order #[protected] [protected]@gmail.com

Been a customer of Straight Talk for over 15 years and will be looking for a different provider. Am enrolled in autopay and reward points program. May 2023, I cashed in 4,500 reward points for a month of service. Thinking that my end of service date would be extended a month. That did not happen and my credit card was charged. I have talked with customer service on 2 occasions and the situation was not resolved. There should be a simple fix by either refunding the 4,500 points or the charge made to my credit card. Would like to resolve this issue. Customer service is in India, either they don’t understand the situation or they don’t want to help.

We purchased a new phone from Str8 talk in January of 2023. In May it stopped working. After talking to Str8 talk tech support, we were told that a shipping label would be E-mailed to us so that we could return the phone and a new phone would be returned to us. We received a proof of Delivery letter that said that the phone had been delivered to La Vergne, Tn on 05/25/23.

After waiting for our new phone, I called tech support on 6/5/23 and after an apology was told that a phone would be shipped in 3 to 5 business days.

After waiting the required time, I called again on 6/10/ 23. After being bumped up to a higher level of support I received an apology and a promise that we would receive an e-mail with a tracking number for the phone and it would be sent in 3 business days.

I had been given a direct number to the higher level of support along with a pin number so I called again on 6/13/23. No angry words were spoken, but I was hung up on twice before I finally found someone to talk to. I was told that we would receive an e-mail with tracking number in three to five business days when our new phone would be sent to us.

I phoned again on 6/17/23, and 6/21/23 and this time I was transfered to the warehouse and each time I was told that we would receive an e-mail with tracking number within 3 to 5 business days.

I called again on 6/27/23 and was again transfered to the ware house where a spoke with someone called Jezebell. She apologised and said that our phone whould be sent along with a tracking number on Friday the 30th of June. We haven't received a thing.

Our ticket number is [protected]. I don't have any warm and fuzzy feelings about Str8 talks customer service.