State Farm
reviews and complaints

How long does State Farm have to fix your vehicle before they need to compensate you in some way for a vehicle you had to purchase because you've been without a vehicle going on 55 days now. There has to be a Illinois law that gives them a timeframe that a person can reasonable be without a vehicle before they should be compensated in some fashion. Then to make things worse they still want me to pay for my deductible and for a new battery they had to replace because they said mine was too old. So not only did filing the claim to get my car cost me 1000 for deductible and battery but 4700 plus tile and taxes because I had to have a car I have 2 kids, a job and health conditions. So that's a total of 7000 to get my car fixed when repairs were on 3500 and it's still in the shop.

My whole family has been with State Farm for over 20 years. Recently my agent retired and his practice was divided into 3 agencies. I didn't receive a notice and therefore my policy was cancelled. 2 days later I had a small claim that was not honored. We have spoken to claims to managers etc no one cares. The big question is we are not sure when the loss happened. I may have been covered. I never got a call from my agent. Claim # is 05-18m905n. Please help me. This is injustice

Good Morning Sir or Madam,
I would like to bring to you all attention regarding a concern/matter I have been having with one of your agents, B.J Goosby located at 1144 Airport Blvd. Suite 230 Austin, Texas 78702. My first encounters and discussions with Mr. Goosby have been rough and unprofessional. He is rude and speaks to me in a degrading matter. He can never provide any information on my account due to the fact he never knows. He can never get me to a rep when asked to speak with some one else that can better assist me. He is very hostile and perhaps should undergo some more training. He yells stating, "You can just go to another agency" that is very unprofessional and horrible customer service. One should never tell a customer something like that I spoke with him this morning (04/16/21) regarding a follow up with payment for April not yet paid. He did not inform me of an extra payment for the month of MAY also being pulled out my account. When I questioned him about this he did not respond attempted to proceeded with the the payment of 116.76. When asked again why. had my payments changed. He became frustrated and begin to talk loudly and talk over me, not allowing me to finish what I was attempting to explain to him. My payments are $58.38 monthly on auto draft. I called in March payment which was paid March 13, 2021. When told that I should not be billed for May, he stated that he could not provide that information because he did not know or have the information. Again, I asked if i could speak with someone else. H e again stated that I should go to another agency. II also brought to his attention that every time I speak with him it is always a problem and he is rude, disrespectful and unprofessional and degrading, speaking to me as if I have no idea what is going on. Please address this issue immediately. I am afraid if you all do not you will lose customers. This is gentleman is
so disrespectful, and professional. I would like to stay with State Farm . If this continued to happen I will take my business elsewhere.

Thank you in advance,
Erica Simmons
[protected]@yahoo.com

The car is a 2016 BMW 320xi with 52xxx miles. It was crashed on the right passenger side into a parked car on a Saturday night, March 6, 2021. It was not drivable so it was towed to my home. On March 8 it was towed to a collision shop that is 75 miles from my home that was recommended by the BMW dealer where I get my car serviced. It was there for approximately 4 weeks. My son picked it up for me when it was finished because I was working. That was late Friday afternoon on April 2. When I first got in the car and was backing out of the garage I heard a loud rubbing sound in the right front tire area. I thought maybe something was tight because it had just had extensive repairs. I got out and looked around the tire and tire well and didn't see anything unusual. The sound got louder and more noticeable and was grating when I turned the steering wheel all the way to the left and more so all the way to the right. It was not noticeable driving down the road. I called the collision shop April 6 and was told he couldn't imagine what it could be except maybe the rack and pinion. He gave me no advice and did not tell me to stop driving it. April 8 I called the dealership that had done the mechanical work and they asked if I wanted them to come and get the car. When they realized I had not bought my car there I was told they wouldn't come and get it and they said I could bring it the next day so I drove it 75 miles to the dealer April 9. After looking at it they said it was the rack and pinion; there was some binding inside it, and it was caused by the accident. The dealer gave me an estimate of 4684.84 and requested the claim be reopened. The total already paid to the collision shop and dealer was 11029.10 The insurance appraised the rack and pinion at 554.20. That was for a used part, no labor, or alignment. I feel the added 4684.84 amount would have totaled the car so the insurance appraiser started cutting corners and gave the dealer enough money for a used part that the dealer won't even warranty the labor for in order to keep from totaling the car. The appraiser said she didn't believe the damage was from the accident. This was a virtual appraisal, she saw nothing. I want what is fair and right and I do not want substandard work.
Joy Manuel

From March 18 to March 25, 2021 Dothan, Alabama had very bad weather which included multiple Tornadoes. My Agent Blake Guy and I have been trying to contact these people with no avail. As of today's date, April 12th, 2021 I still have not heard from neither Charles Smith nor Carey Remo (972)-657-2004. I have called continuously leaving message after message and neither have returned my call. I have even called supervisors, leaving them messages and still no one has bothered to return my call. State Farm also sent out their adjustor from Hancock Claims Consultants who stated that there was a lot of damages to the roof caused by the storms and that shingles are missing. I've gotten them several estimates and informed them that it continued to rain for the past few days, that my roof needed to be tarped. Not once have they given anyone the consent nor approval needed to get the repairs done to my home to prevent further damaging. The is now a foul mold and mildew spell in my home and they still have not sent anyone out to inspect it. Due to my medical conditions which outline asthma, having to use a c-pap and inhaler, the smell of the odor makes me sick to my stomach and interferes with my breathing. Finally they sent out Daniel from Servepro (334)-796-0768 who stated that his sense of smell was off, that his co-workers often asked him how he couldn't smell what everyone else could in a room. He was nonchalant about the smell about the mold and mildew smell within my home. Daniel from Servepro also stated that he was too big to crawl around in the attic to find the source of the smell. He only stood at the top of the stairs and looked around the garage area of the attic. Daniel's only concern was trying to get $800 from me to clean out my vents. Just like State Farm, these people only care about the money coming in. They do not care about what we are paying them to do. State Farm collects plenty of money from me every month from 10 different policies and is about to lose them all. The people they send to my home works for State Farm and as we know they will lie for State Farm and give as little as possible to the customers. I've had several Insured & Bonded Roofer to state there are hail and storm damage.

The full repair of my roof and because of their lack of concern which caused the mold and mildew smell, to find the source of the mold and mildew smell and repair it as well. I am attaching the estimates to this complaint. My next step will be to seek legal counselling

My claim number is 2417H938P
I was unable to secure a rental at the time my car was being repaired. I discussed this with a representative from your company and he informed me that I would be reimbursed for my travels once my car was repaired. Mind you that I have been a devoted customer with you company over 25 0r 30 years and I feel that I was treated unfair when Matt informed me that I would only receive $122.40 cents for my expense for paying my neighbor for transportation. Matt has a copy of the email explaining my expense along with receipts. All the information you're requesting Matt has it. My email address is [protected]@yahoo.com my cell phone is [protected]. I have at least 5 or 6 vehicles along with my house insured with your company. I hate to move my services along with all my other family members. Thank you

We (unfortunately) had to make a claim after a derecho last August. Initially our person (Juliette) was available and helpful. For some reason we got shifted to Stacey Miller. Stacey refuses to return calls to us or to our contractor. I have a small window to be able to get this work done this year and I shouldn't have to fight to even get a return call. I can't believe that an organization the size of State Farm could be so unprofessional.

Systematic price gouging, rating and redlining using credit scores is and use to be illegal and similar to redlining and targeting. It is all justified in the name of data selling/sharing, risk management, data analysis and compliance, security and marketing.

Its surveillance and how other non free countries and businesses work and interact with their government partnerships and make money and target and harass citizens.

Systems and insurance like State Farm are calling this risk management and rating is truly intrusive and does not represent real Americans. The practice should end.

Data sharing and selling and tracking insureds and integrating systems with surveillance capabilities is and should also be illegal. Programs seem to be enabling that industry wide and at State Farm.

They could have differentiated that and not gone to a communistic model of business or selling insurance for financial gain.

Mr. Wilkins violated my privacy by publicly releasing private information obtained from my insurance policy. I am a participant in my state's address confidentiality program which protects victims of stalkers and so his violation resulted in me moving for my own safety. I cannot trust State Farm with my personal information and do not recommend the State Famr agent Corey Wilkins located in Fife, Wa.

The humidifier solenoid which provides water to our humidifier on our furnace got stuck open and created excess humidity in our home and attic which caused water damage throughout our home. State Farm whom I've been with for 40 years came in took pictures and told me we weren't covered. I have been a loyal customer with State Farm for over 40 years

Another driver hit my vehicle and they had state farm insurance. I filed the claim and took my truck for repairs. My truck is finished at Hagerstown Ford but State Farm is refusing to cover the full cost leaving a balance of $542.26 before I can pick up my truck. They claim unfair rates but their recommendations were higher or could not repair.

I called my agent to inquire about adding coverage to my rental policy. After making 20 + phone calls I finally got the correct information. Initially someone from my agents office contacted the underwriter and was given incorrect information. I spent three days addressing and requesting another look at this information (which was incorrect and would incorrectly and overcharged me) I spoke with three people from my agents office and six people from the State Farm customer service line. I was hung up on, bullied, threatened, and given incorrect information. State Farm does not have effective systems in place. It is very onerous for customers. I am not a consultant for State Farm, but should be. It was extremely stressful to be abused by State Farn for three days to get them to correct their mistake. The service is egregious

I had a basic repair for my car (there was damage to the driver side wheel). The shop I took it to said they could fix it in a day. Two weeks later I still do not have my car. Although I stated when I called to enter the claim the damage was on the driver side and the paperwork I have from the auto shop states the driver side damage was the reason I went to the shop, the claims adjuster told the auto shop to fix the passenger side (this is a used car and the passenger side wheels had scratches so he assumed that was damage for the claim). When I was informed of this I called State Farm and told them the claim was supposed to be for the driver side wheel damage. He said I would have to enter a separate claim in order to fix the driver side which means I would have to pay another deductible. I asked why would I have to pay another deductible if I was not the one who made a mistake? I was told by the Claims Supervisor that is my problem and I would have to take it up with the auto shop. The Claims Supervisor and my Insurance Agent also told me that the auto shop sent in claim for the passenger side wheels and after that was approved, they tried to send in another claim for the driver side wheel damage and that is what started the issue. The representative at the auto shop denies doing this. He sent in 1 claim stating everything that needed to be repaired. The representative at the auto shop called the State Farm Claims Supervisor and at that time the Claims Supervisor denied ever stating that 2 claims were sent and is still requiring another claim to be filed in order for the original repair to take place. So it is 2 weeks later and I still do not have my car and the original reason for the claim has not been fixed because State Farm is insisting that I file an additional claim. I have tried calling the Claims Supervisor back but calls go straight to his voicemail. My State Farm agent is not taking my calls and he referred me the claims phone number via text. I called the President and Owner of State Farm I tried to explain my situation but he did not want to listen to my situation and told me to call my agent and hung up.
Long story short, I took my car in to the auto shop for driver side damage. Due to miscommunication from State Farm, prior minor existing damage to the passenger side was repaired. State Farm now wants me to file an additional claim and pay another deductible in order to get the original repair completed.

Josh Beaman is a bad State Farm agent and a bad man. He is writing bad checks, gives the company a bad name. Is never open and is dishonest. A liar- tries to talk his way out of horse sales, doesn't keep his financial commitments. Creates problems for horse trainers and owners

Unfair business practices which has caused me close to $9, 000 in losses. Agent has continued to be dishonest and I have proof that she is dishonest. This has to stop. I was misadvised by her office. Coverage was removed from my vehicles and should not have been. I never signed a form acknowledging her removal of coverage. They are frauds! They also issued me a fraudalent proof of insurance which cause double registration fees on my car.

We had severe storm late september I got water in my family room. My carpet and some furniture got wet. I called my agent and asked if I was insured for water damage which she said yes and did she want me to call a platinum restoration co. I said yes she never asked me if I wanted to file a claim. They came out pulled up carpet cut lower drywall removed furniture. I signed all paperwork thinking I was insured I knew water came from groundwater person from platinum told me to tell state farm it was from back up drain. Why would I do that when there's no drain in family room or crawl space. He said it won't make any difference. I showed state farm adjuster where water came in. I found out not covered from groundwater. I was billed $2,650 and have still repair my family room and replace furniture. All my agent had to say was I wasn't covered for ground water. She and platinum both lied on me and I feel like I was set up now I have pay $2,650 and lien on my house I'm on a fixed income and been with state farm over 50 years.

On 08/20/20 I Arthur Sanchez File A claim #43-10M3-21H here it is 11/0920 and still state has fail to pay for my lost I had hot water leak in my hallway bathroom which is coming from the slab of the foundation I have forward all the information they ask me for which are estament from plumber picture where also sent all I here is excuse after excuse well I also need picture of the hallway and than the restroom now the layout of the hallway its been 3.5 months now. please call me at [protected]

I have filed an insurance claim for my home and property, truck and RV.
My truck is at a body shop in Kirbyville, Texas. State Farm approve the estimate that the body shop gave them totaling well over $15, 000, the auto shop told me that their will be more supplemental estimates as work is in progress.
My RV had damages as well, without inspecting my RV and without pictures they closed the claim and said a check in the amount of $940.00 is being sent to me and for me to do all the leg work on getting pictures and estimates of what all needs to be fixed and they would do it as supplemental estimates as well.
Damage to my home they said they were closing the claim and sending me a check for a little over $2000.00. They there is no evidence to prove my home and property were damaged by Hurricane Laura. I have trees that are blown down, some with the tops twisted out of them, some halfway uprooted, for which one fell in my backyard day before yesterday and fell on one of my shops. They flat out said they were not covering trees and there clean up cost because that is considered routine yard maintenance.
I request a structural engineer to inspect our home, because we fill its unsafe to with stand a second storm without these repairs. They denied my request.
Here are my ESTIMATES:
1. New septic system: $8,600.00
2. New shingle roof on my home: $7,209.00
3. New Hardy Board siding and Paint: $24,564.00
4. New Roof coating for my 3 shops: $8,347.00
5. Rplace 27 windows: $16,235.00
6. New water well, tank, motor: $6,800.00
7. Cut damaged trees down and remove all debris: $2,400.00
8. Replacement of all sheetrock:$
9. Repaint interior of my house:$
10. Move C-VAN back to right side of driveway.:$
11. C-Rental during repairs.:$

_
$67423.00 still getting other bids.

Bill Thorp agency of State Farm offered and sold to me a combination Home/Auto policy package. I paid in full at their Grants Pass office and at the time was informed that an inspector would come by and 'take a look at the building from the outside'. I welcomed this and asked to put a note
for the inspector to record the presence of a private fire hydrant, the 'defensible space' as well as inspect the wood stove, if they so desired. The agent then said they might need photos of the stove installation. I
sent them such images the same day. The next day I was informed that State Farm would not insure the house because of the primary heat source since 'information had not been supplied'. It was the agent who failed to ask about this (apparently crucial) detail. I called the office manager and asked if the associate auto policy rate would then be raised. She admitted it would be 'adjusted'. I then instructed her to cancel that as well and to provide me with a full refund. She replied that they would 'request a pro-rated refund'. I told her this was not a request and that I expected all my money back. This morning (8/31) I see that the check is already clearing my bank, but an e-mail from the agent says that while they are capable of taking money, they are unable to give it back and I have to wait on
'corporate' for weeks. I have yet to receive an apology or an admission of fault,

I live in Henderson, Nevada, in a 55+ community. On July 10, 2018, I had a flood in my house due to a broken connector from the toilet to the wall. I was out of town for a week, and the water filled my house up to 2.5 inches throughout. The temperature in the interior of the house had been set at 80 degrees. The temperature outside was 117 degrees. State Farm, my insurance company for almost 40 years, refused to pay/reimburse me for three items listed below:
1) The connector was bolted onto the toilet with a plastic nut. Even thought no one was at home, the nut broke causing the floor. I had to pay State Farm the deductible (approximately $1, 500.00) because it was determined that the parts had been manufactured in a foreign country. I have the connector and broken plastic nut in my possession. I will attach photos of the connector and broken plastic nut.
2) I was in a hotel for four months while the contractors put my house back together. The contractors and all of their workers had access to my house keys. When I moved back into the house the first thing I did was to have the locks changed on the three exterior doors. This cost was $148.44 from Liberty Lock & Security. State Farm refused to reimbursement me. Currently, additional coverages include the "replacement of locks on exterior doors to the dewelling up to $1, 000.00." I would like to be reimbursed for the changing of the locks. I can email you a copy of the invoice from Liberty Lock.
3) A week after I moved back into the house I noticed that the seals in most of the windows had broken. I have 17 windows and 12 of these had seals that broke within a week. I have consulted with several professional window replacement companies and have been told that the water standing in my house could have caused the 12 window seals to break due to the temperature in the house versus the outdoor temperature. I have been informed that since the windows use drying agents, the excessive amount of water, moisture and humidity appear to cause the failed seals. I have received several bids to replace the damaged windows/seals. The lowest bid is $9, 674.73, and the highest is $21, 000. I would accept the lowest bid and can email you the invoice.
Thank your time and attention. Elizabeth Thornton [protected]@cox.net [protected]