Spirit Airlines
reviews and complaints

For 25 years I work with Robert Gibson @ Ford Motor Company. Robert has been married three times in his life, with his last divorce three years ago. Robert lives alone, he has three kids that lives in the northern part of the state approximately a 4 hour drive away. Basically, Robert is a loaner who I have lunch with him approximately twice a month.
During Lunch two months ago Robert told me he met a new female friend who lives in Houston, Texas, and he communicate with her by Texting every night and this has been going on for over 4 months. Expressed a deep desire to visit his new friend but he didn't have the money. As a friend, I surprised Robert with this plane ticket to Houston to meet his new dream. Robert's kids heard about this new friend and investigated her. They found this mystery woman was a Hoax, she didn't exist. They told their father of their finding and for his safety he is not going to Houston. I'm asking for Credit for this ticket, to be used this dollar amount toward a future trip.

On 11/28/2019 (Thanksgiving Day) my fiancé and I were scheduled to depart Philly at 11:45 am. We were at our gate two hours early which is where we sat until 11:15 (half hour before departure) when we decided to use the bathroom before boarding plane. As we were existing bathroom, which was literally on the other wall of the gate, we heard last call for boarding our plane 2 minutes. Within 30 seconds we were literally at the gate and were told we could not board. I looked at my phone and the time was exactly 11.30 am. The extremely RUDE attendant took her very long, gross fingernail and pointed to the verbiage that stated "boarding is 15 minutes prior to departure" and then said it is now 11:39 and I stated yes and you have been arguing with us for the last 10 minutes instead of allowing us to board! Then a very young man walked through the door to the desk stating he was a supervisor. The plane was literally right in front of our gate and still attached to walkway. He was also very rude and not very caring. I began to cry asking them to please let us board as it was Thanksgiving Day. My fiancé is a US Marine who hadn't seen his family in 3 years and I work for the military and we were forced to miss Thanksgiving with his family. They put us on another flight that did not leave for 6 hours and did not get in until 11:45 that night. We spent nearly 17 hours trying to go 2 1/2 hours. The staff are RUDE, uneducated, act very "ghetto" and can't be more that 20 years old. They were shoving McDonald fries and burgers in their mouth while waiting on customers. Very poor manners and unprofessional. I will NEVER fly with this airline again. It is going to be my mission to get compensated for airline tickets for what we went through. If I don't get a response to their complaint I am preparing to go public. I work for Homeland Security and I am sure they will love to hear how this airline is running their company and the security breaches that I noticed myself.

Paid for baggage online when airline reservation was made (Spirit $9 Club). At the time of actual travel, only one bag was checked instead of 4 (2 checked/2 carry on - $240 total fees). Agent at counter instructed us to contact Spirit for refund.

Response from Spirit when called for refund - NO REFUND because it was purchased online through the $9 Club. We paid $240 for 2 separate trips (open legs) totaling $480 for 1 checked bag of luggage.

I have NEVER encountered such absurdity and ROBBERY in all of my LIFE! I will NEVER fly Spirit again and I will spread the word on the lack of Customer Service this pathetic company had.

10/26/2019
Flight 880, confirmation number a8jcxl from msp to new orleans was cancelled (spirit claims it was due to a power outage at the new orleans airport) yet other airlines are still flying there with no delays... Hmmmmm. We were notified 4 hours before departure time. I had to call customer service for assistance. They said I could drive to another airport in order to catch another spirit flight (hmmmm... I thought there was a power outage), I could take a credit (not a chance!), or I could get a refund. They refused to book us on another airline that was flying to new orleans because "its not their policy". I want the cost of my replacement tickets reimbursed ($465) since spirit can't seem to get their act together. This was going to be our first flight on spirit... Now we will never be spirit customers! Fly delta... They are reliable!

Hi,
I live in Qatar and traveled to the US or used Spirit Airways ever in my life. Today I got a charge on my credit card of USD 468.58 got who knows what. Please guide me on the steps to get the charge reversed. The process has already been started with my bankers but it's going to take 3-4 months for a resolution and I will be paying interest for no reason all this time.

CONFIRMATION CODE DL2KUB
BOOKING DATE Sunday, September 29, 2019
I buy a ticket to LA, California with justify.com I finished making the ticket purchase on the same page pay for the suitcase I m taking . I was charged the total of $100.00.
I know that if you buy at the same instant for the suitcase the price is less. I look forward to your prompt response
Jorge A. Vega
[protected]
[protected]@gmail.com

Very disappointed. I have been flying Spirits very often. At the beginning of the year I flew into ecuador and te watches were stolen form my bag made a complain very disappointed and they send me back a check for the value of both watches in which I had received from I decided to give them another chance because could of Been an error. So on this occasion I flew back to ecuador last month and they loss my bag with all gifts and value stuff that I wear and took for families as my niece was been baptized. I took two bags, carry on and backpack. Full of stuff to gift it. Just on enag missing made all complains and protocols regarding procedures. After a month of sending all info I get a call that my bag was found and going to be delivery. As the delivery company drops off my bag I noticed it was not the my bag and not the weight. I could not fight it with the delivery service therefore k had to wait till Monday to call when they had sent an email letting spirit know about their confusion. Very disappointed during my conversation as they said all my stuff were there and by looking at it it was not. Very rude how they are treating the situation as clearly they don't want to take responsibility for losing my bag taking another 30 days to return it and ignoring my receipts and pics of stuff taken. Now I have lost on my bad approximately $1, 750 on stuff on that one bag. The airline it's cheap and unprofessional on handling their own error or mistakes on handling their employees or service on misplacing my bag. If anyone knows what it's the best approach to have them, Spirit, pay me back on my missing stuff from my bag I will appreciated.in the picture below you see on the right my big bag of 40 lbs and on the left a carry on style kind of bag of 19 lbs.
thank you again in advance. God bless

I am at Fort Lauderdale airport flying to Hartford Connecticut and flight number 162. As a broad shouldered man I asked not to be in the middle seat at the back of the plane that it would be uncomfortable for both passengers on either side of me and the plane is mostly open. I came to gate E3 And the supervisor Karla refused to change my seat. She said it was policy. Had this issue before and everybody else was kind enough to make a change for the comfort of the passengers yet she refused. I strongly believe that the customers country given the vast amount of open seats is more important then the upgrade she's trying to charge me for. Shame on supervisor Karla.

8/9/19 flight 267 for Hunie and Hope Hirokawa lf686q, and William Hirokawa Lbjv3m for extra fees for rental car $250 (change of location - closed)
cancellation of flight and lost whole day of family traveling
refund ticket (3), baggage fees, seat fees, early boarding fees, speedy security fees $900, day of traveling and activity $150, extra day of parking $18, night of hotel $200, your airline put wrong name on boarding pass, name change fee $50, dining for day $150.

8/16/19 flight 266 for Hunie and Hope Hirokawa lf686q, and William Hirokawa Lbjv3m for Delayed flight caused us to miss ride and appointments
partial refund ticket (3), baggage fees, seat fees, early boarding fees, speedy security fees $500, extra expenses for parking $18, dining $100, resting accommodations $150.

This in Ana Maria Talpa and I flew w Spirit on August 9 2019 to Fort Lauderdale Florida, made some snack and drink purchases on the plane along with paying for luggage. Today is August 17 2019 and there is a charge of $7 from Spirit Airlines ONIRVING TX to my account that was not authorized, I am in Cleveland Oh and did not travel to TX at all, I would like a call back immediately to have this resolved, my number is+[protected].

Hello this was my family's first vacation together and it got ruined because our flight got delayed 4-5 times over 6 hours of waiting in the airport which caused us to miss the boat when they finally got the plane ready we would of landed in Orlando around 3:45 pm and still had the 45min drive to the port, the boat last call was at 2:30 so we would have been stuck in Orlando no hotel, rental car, etc so is there anyway we can get a refund or a different cruise please

I have a family of 5 who booked a Spirit Flight to a Cruise. We arrived 35 minutes before the plane left. I had already checked in and was told that I had been checked out because I was not there at least 45 minutes before take off. I was NEVER told that I would CANCELLED if I was not there early. I fly SWA frequently and have NEVER had a problem with getting there even up until the last minute. I was immediately turned away even tho the plane had not left yet. This is highest robbery! Why take my money for a flight that I have to show up a few hours beforehand to even guarantee. I thought that's what my payment was for. I wouldnt fly with them if it was Free! One agent. Kulisa Robinson went above and beyond to help my family as much as she could. I hope she finds a job with a better company

My membership was automatically renewed and my credit card was charged $69.95 today without any notification. I tried to contact customer service but just hear an automatic voice without a representative. I login in my account and canceled my membership and realized after that the fee cannot be refunded. So I lost my membership and my money.
This is a horrible policy and company just wants to steal money from customers.
Be aware!

My daughter and i flew to san diego june 5 2019 and my daughter paid xtra to put luggage on plane
In San Diego we got luggage went to our room the next morning getting dressed all her jewelry boxes was in her luggage and empty.
We know it was stolen in san diego cuz wen reported next morning 2 other couples had same problem. The guy took complaint and said they will be calling. 5 days went by no call so wen we go to airport the manager laughed said nothing they can do and their was a couple there again reporting their loses. Why do we pay for luggage to be on plane jus to getting robbed😡😡😡😡😡

To Whom It May Concern:
A small group of us (4 people) were in Las Vegas last week. We were scheduled to fly home on Sunday night to Philadelphia. After we checked our bags and passed through security and was waiting at the gate, the announcement was made that the flight was cancelled for everyone go to the front desk to get a new flight. After a 2 1/2 to 3 hour line, when it was our turn to talk to your representative, all she said to us was that the best you could do was a flight out on Thursday and if that wasn't acceptable here was our money back and to find our own way home. Now you have 2 senior citizens and the other gentleman is a heart patient and his wife at 12:00 am. looking for not only a flight home and a place to stay for the night. It cost us 200.00 to stay at a hotel, then another 200.00 to book another flight home the next day. I have never been treated so badly and rudely by a company before in my life. At least compensate people for another nights stay and try to help a little more with finding a flight home. This was a disgrace on your part. Nothing at all was offered, other than the for mentioned statement from your attendant. Is this kind of message that you are sending people to talk about your service and company?

Mr. James Ryan Sr.
E-mail address [protected]@aol.com

I was flying from San Diego to Las Vegas straight thru 55mom flight. I arrived at Las Vegas airport no luggage proceed to the Spirit office, they were uncaring customer service l ever dealt with. I was in Vegas for four days l continue to call San Diego airport several times a day never once did they respond l called Las Vegas airport stated my luggage may be in Philadelphia, Guess what l still don't have my luggage they dont care. Horrible, worst customer service ever. I will never use this airline. There management team sucks. My flight 06/3/19

My sister (Regins Sims) and I (Karen Perkins) booked a cruise with Carnival for the Bahamas (booking number 6ZZP92). The cruise was for May 10th and was to return May 13th. This was both my sister and I first cruise and we were very excited. We were also meeting 6 other family members on the cruise from Detroit MI.

My sister and I booked a flight with Spirit Airlines. We were to board flight NK241, gate A2 at 5:20 a.m. We were to fly a connecting flight in Atlanta GA, flight NK1077, gate D4 at 7:56 to Fort Lauderdal arriving at 10:40a.m. and from there ride a shuttle bus to Miami FL to the Carnival cruise ship.

Great plan right? None of that happened! When we arrivred at gate A2 and looked at th schedule the flight was on time. After 15 mins the boarding time we were told that the bathroom on the plane had to be cleaned before we could board. After waiting 30 min I asked the Spirit representive if I was going to make my connecting flight because we were going on a cruise and had to be in Miami at the Carnival cruise ship no later than 3:00 p.m. I was told "No worries" you will be there as scheduleed. Well 45 min later I was sure that we were going to miss our connecting flight in Atlanta GA. and began to panic as well as other passengers. At this point, this is when we were told that we will not make it to Fort Lauderdale until 11:00 p.m.

My sister and I were devasted and could not believe what we just heard. Cerntainly that is was not true and we would be able to get on another flight with another airline to get to our "Dream" Bahamas cruise! To our dismay we could not get there. After asking, checking and rechecking for two hours the realization came to us that the cruise was going to take off without us along with our cousins from Detoit MI.

Spirit did not offer any suggestions other than "we are sorry". Several emotions came over me. Angry, disbelief but most of all great disappointment. The thought of all the planning and money spent down the drain was overwheleming.

So, I am writing to see if Carnival could be so kind and understanding and give my sister and I credit for another cruise. It would be greatly appeciated and still give us hope that we will be able to take a cruise to the Bahamas.

Yesterday in houston we were checking in and had asked for a wheel chair because one person in the party was handicapped and over 80 years old. He could barely walk with a cane. We waited and waited for the wheel chair, which finanally came after asking for it several times. We had arrived early, but by the time the wheel chair got there we did not have much time. Then the handicapped person was told that he had to get up out of the wheel chair and walk to the baggage/ticket counter to check in! I was helping him out at the ticket counter and the check in woman told me that I had to return to the kiosk and print out the baggage claim tickets for everybody in the party, put them on the luggage, and she refused to assist us even though she was just standing behind the counter yapping to other clerks! First of all, by law you are required to assist a disabled individual at all times if they need a wheel chair! This is against the law and I will report it. Other companies have been sued for less by the eeoc who were not in complaince with the disability laws. Spirit is in the marketplace and required to comply with the law! Secondly, it was not mandatory for me to print out the baggage claim tickets — I already had my boarding pass which I printed out at home before I arrived. I presented it to the disgustingly rude and incompetent clerk when I went up to the counter. Shame on spirit altogether. I will complain about the lack of compliance with the law. The rudeness is on you, you insensitive louts.