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SNGPL Customer Care Service

Sui Northern Gas Pipelines Ltd.

Gas House, 21 Kashmir Road, P.O.Box No. 56
Lahore
Pakistan - 54000

Customer Support Phone Numbers

Regional Offices:

Abbottabad
Mansehra Road, Abbotabad

Bahawalpur
2-A Railway Road, Bahawalpur

Faisalabad
Sargodha Road, Faisalabad
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SNGPL Complaints & Reviews

SNGPL / Repair of leaked gas pipe line

As
Ashfaq Hussain on Nov 19, 2016
Respected Sir, It is with great pain & deep sorrow, I bring it to your kind notice about the negligence & poor performance of the SNGPL Peshawar making the life of me & other residents of street a hell.The issue is three years old and a series of complaints have been lodged with the...

SNGPL Sahiwal / Unfair and bribed survey for installation of new gas meters

Mi
Mian sarwar on Nov 13, 2016
Worthy sir, it is respectfully submitted that I m living at chak no 14/1L teh renala khurd distt okara and serving as divisional chairman of labour union lesco.gass pipe lines has been installed prior to one year in my village.some days ago opration incharge sngpl of okara office, servey...

SNGPL / Billing Complaint

Re
Reviewer77957 on Mar 1, 2016
It is stated that my new meter for the upper story had been installed on January 04, 2016 with Name: Sardar Wali ur Rehman, Consumer Number 76701116261 and Meter Number ZA 1510645278. On 15th of every month, the reading has been taken. On 15th January, 2016 my reading of the new meter wa...

sngpl gas / My gas meter is not working

Ja
Jazib Jamil on Mar 30, 2015
My gas meter is not working fine. its jammed. I dont know the due process of filing a complaint. i have emailed at customerservices@sngpl.com.pk but no response is yet received. My Old consumer number is 79873420008 and my Meter number is MG22107764. Kindly resolve this issue as soon as possible. Regards, Jazib Jamil

SNGPL / Theft of Gas

Ch
ch. Mahmood Hussain on Jan 19, 2015
Dear Concern! A O A, I am resident of street opp Jawad Plaza Dhamial Road Rawalpindi cantt. In my street one service line is bearing almost 10 sui gas meters, as usual the pressure is too low. The issue I want to point out here is that my neighbor is using compressor on main line and...

SNGPL / Domestic connection

Kh
Khizar Hayyat on Dec 9, 2014
Dear Sir, Applications for Domestic Gas connection, Customer ID.No.2296912957 named Zafar Abbas (36102-7224920-7) & Customer ID.No.8154770239 named Mohsin Raza (36102-4816896-7)dated 24-09-2012 and Customer ID.No.5513114998 named Khizar Hayat (36102-7233375-7)are still awaited for positive...

SNGPL / Arrears

85
Dear Concerned, I got bill for SNGPL in total amount 10, 610 (1500 PKR actual Bill and rest of amount is charged as Arrears) i just paid that amount online and i am totally dissatisfied with this bill. (Reason for payment as per SNGPL bill "DISCONNECTION already sent" for my home...

Sngpl Pakistan / violation of merit for new gas connection

Mu
Muhammad Asif abdulsattar on Feb 25, 2014
I submitted an application for new gas connection vide application No, customer ID.9186761034 ON 07-03-2011 but no response has been received till now. Merit list is not being observed. Out of merit applications are being entertained. Muhammad Asif street No.2 New Sindhu Town Faisalabad. (03017103963)

SNGPL / waiting for demand notices

Ma
m amir on Jan 23, 2014
Dear SNGPL team I applied two domestic connection .dated 21-4-2012 .Now the work of pipeline is completed.and we are waiting for demand notices .pl issue us as soon as possible customer id 6900935523 customer id 4143255120

SNGPL / Still waiting for Gas Connection since 2008

Aa
Aamir Lodhi on Jan 16, 2014
Respected Sir, Kindly refer to SNGPL public notice in daily newspapers regarding the provision of Gas Connections to those applicants who applied for gas connections before 30th June, 2011. In this regard it is stated that I applied for gas connection dated 24-07-2008 for my residence situated...

SNGPL / SUI GAS PRESSURE

Fa
farrakh on Nov 7, 2013
chairman@ogra.org.pk Cc: consumerservices@sngpl.com.pk Dear Sir, I am enclosing herewith my all correspondence with sngpl but i am sorry to say that no step has been taken so far i am in contact with sngpl since 2009, in every start of winter season no gas is available due to this we have...

SNGPL / Over charging of Bill

Af
Afzal 11 on May 3, 2013
I am have 2 SNGPL Gas connections installed at my home town. Billing for the month of April has been received showing the amount to be paid as Rs 1290 and Rs 1300 respectively. Whereas no running of the gas meter has been shown. No complaint procedure is available on the Company'...

SNGPL / Installation of New Gas Connection

Kh
Khurram Sheikh on Apr 6, 2013
it is submitted that i have apply / submit a demand notice on 20-092012 for NEW GAS CONNECTION (DEMAND NOTICE Consumer No. 24794927145, Consumer Name Shamim Akhtar, Residential Address:590-D Block Sher Shah Colony near Dubai Town, Raiwind Road, Lahore), since no installation has been made...

SNGPL / GAS Connection of SNPL

Eh
Ehsan Ullah on Mar 19, 2013
Dear Sir Stated my home Demand notice for gas connection was paid in 22 FEB 2012 means 01 YEAR before but still meter is not installed, Corrupted Department (SNGPL) demand for money for installation of meter, There is no person which can control them. I am sending my paid Receipt in...

SNGPL / Meter Complain

As
Asmat Yasmin on Mar 18, 2013
Salam: Dear sir my meter is not working. i have complain 10 times at the office but they don't giving any respone. my meter is not working also right now and the bill is so highly. Kindly help me and change our meter Thanks. our adress is : momin town dalazak road street 6 house 104...

SNGPL Pk / Deley in Residentional connection

Mh
m Hussain on Mar 9, 2013
I undersigned applied for a residential connection to SNGPL in last three year. Then i got Demand Note in Nov-2011 and i paid that on 10-11-2011. The people paied their demand note in 2012 got their connection but still i am waiting for that. I requested the same to RM SNGPL BWP. But every...

SNGPL / leakage of gas

Ah
AHMED ZIA on Mar 6, 2013
mara name abdul majeed s/o kala khan, house no.B-76, Gulistan colony, wah cantt, tehsil taxila, district rawalpindi.old consumer no.74334539204, bill id.622975953152, consumer no.62237430001, meter no.MR00007899-03 ha.hamaray ghar ma gas bohat leak ho rahi ha.maharbani kar ka is ka koi jaldi saday baab kia jai.

SNGPL SARGODHA / LOW GAS PRESSURE ONLY IN 1 STREET

Kh
kh.Irfan.Naseem on Jan 15, 2013
TO, MD SNGPL LAHORE RESPECTED SIR, WITH DUE RESPECT I BEG TO SAY THAT WE REGISTERED OUR COMPLAINTS #0879412272 DATED 2/1/11, 0673937726 DATED27/12/12 AND 0174786771 ABOUT LOW GAS PRESSURE ONLY IN OUR STREET BUT NO RESPONSE TILL NOW FROM SNGPL SARGODHA OFFICE.PLEASE GIVE ORDERS TO...

SNGPL / low pressure

Za
Zafar Shehzad on Nov 6, 2012
Dear sir, Our gas pressure is very low. Kindly come and check our regulator. Consumer No.44459920003 From: Abdul Shakoor Adress house no. ZB 1714 St. no. 11 Mohallah Farooqia Near Masjid Dar us salam, Dhoke Hassu Rawalpindi,

SNGPL / New Gas Connection

Ja
Javed-Akhter on Aug 17, 2012
Applied for new domestic Gas Connection Details are:- Application # 2809662521 Application Date: 19 July 2011 Name Javed Akhter, Address: House # P-171, Umair Town, 07km, Sargodha Road, Faisalabad. Cell # 0301-6087909 SNGPL has taken no action so far instead of completion of mandatory period of 52 weeks.

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