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1.8 318 Reviews

SmartStyle Complaints Summary

62 Resolved
245 Unresolved
Our verdict: When using services from SmartStyle with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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SmartStyle reviews & complaints 318

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D
1:32 pm EDT

SmartStyle Hair service

On May 11, 2022 I walked into smart style hair salon/ Walmart in Stephenville Texas, the lady (Ashley) said she can do my hair when she was done, I said great. So when I told her what I needed and showed her a picture of she said no problem. I asked her how much she it depends on how much work she had to do. Now my hair already had highlights and lowlights in it she just had to follow it, there was another lady there also, they were talking about what to do with my hair, now I didn't ask for any other services just to fix my hair and blend the blonde highlights to my grey that's all. When the other lady left , Ashley said that she loves to play mad scientist with hair color😳 so now she stripped all my brown hair out, and I thought she was going to put brown back in but she didn't. She told me she mixed 9 different colors to do my hair , I said really why, so she could get the color she wanted. I thought its what the customer wants ? So now 2 1/2 hours later my head is completely BLONDE not what I wanted at all ! Then she tells me my hair was very dry yeah because you fried it , she said I need a mask for my hair I said ok

She sold me the one she opened and used on my head . This is very unprofessional and Ludacris. I want a full refund $288.00 , I have never paid more then $160.00 for my in my life. I am getting married in two weeks and now I have to have my hair done again and hope I don't go Bald before my special day. I am very disappointed in the service and the experience in that salon . Thank you,

One pissed off customer.

Desired outcome: I want a full refund $288.00

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R
5:04 pm EDT

SmartStyle Hair trim / dusting

Made an appt 05/14/2022 lakeisha set me up for 1pm. So I get there an she has taken in a walking for root color. She said its going to be a few mins. I said ok. She then told me to go over the chair at the wash bowl. There was another lady under the dryer. She started washing my hair and said I needed a conditioning treatment. She stated my hair was very dry. So agreed to let her do the treatment. Then she started she was working on 5 at one time. Had I known this I would have canceled my appt for another day. She got done with one ahead of me. And washed an rinsed me and sat me in a chair. A back to the young she took in as a walking in. Then back to me. She Supposedly trimmed/ dusted my hair stating she knows curly hair. Also stating she was going to blow dry my bangs and check them when she was done. That didn't take place. When she was done she told me she didnt have time to style me. She had one waiting. She placed some product in my hair and sent me out wet. Well I went have an defused it. The next morning I washed it and was trying to style it. Noticed my hair was way shorter on one said then the other and I looks a mess. And I even explained to her I was letting my hair grow our. Now I have to get it cut again to fix her mess up. I'm very upset.

Desired outcome: My money back

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M
10:55 am EDT

SmartStyle Hair cut needed

I have never been talked to by anyone so rudely and in front of other customer. I walked in store stylist was on a smoke break I was told by another customer. The stylist walks in and said, “what do you want?” I replied a haircut. She then said “not today you don’t. I’m the only one here and have one to cut and one waiting. Mind u there is only me and one other customer in store. She said come back after one. No never mind today is not a good day. I replied you don’t have to worry about me coming back here at all and as I walked off I was called a [censored]. I said excuse me and the nasty stylist looked at me and said have a nice day mam I can’t help these people cut my hours

Desired outcome: She needs to be reprimanded. Better yet fired. I will make this known on every social media site possible and there will be no business here At all

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3:41 am EDT

SmartStyle Full color ombré

I went to smartstyle wanting a new look to feel better about myself, I was so excited! I went, and got ombré done. I was supposed to get it styled and everything. It took 4 hours to do my hair and it looked great, but they said they didn’t have enough time to blow dry it or style it or even trim it. I left happy and when I got home and it was dry, it was so blotchy, it was uneven it was so ugly. I want my money back, because I spent 200 dollars for hair that is completely uneven and blotchy and I hate it so much. Please, help me.

Desired outcome: I want my money back. I want it back. I spent a good tip and money on this hair and it is god awful.

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C
12:26 pm EDT
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SmartStyle Ellerslie Edmonton

March 30th I was at Walmart on Ellerslie early in the morning and decided to stop and see if they could do a quick trim, I talked to Cindy I dont think she should cut hair at all boy I am mad my hair was one length down my back a good 2 or 3 inch from my shoulder, I talked to her about my thin hair and my boys always teased dont come home with a mullet, well I did and she thinned my hair out I cried, I asked for long lawyers my hair is thinned out my one long lawyer is about 2 inch short not happy my hair is not even and after telling her again no leave the length she cut it again, I dont no if this lady lied but she told me she cut for 42 years so I trusted her

Desired outcome: i cant have my hair back till it grows AGAIN i would like a refund and send her back to school she does not no how to cut hair

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J
12:18 am EDT
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SmartStyle The haircut

I took my son to smartstyle in somerset pa 4/23/22 for a haircut the haircut was terrible not what we wanted and uneven also it was not a very Profesional saloon the hair dresser had her boyfriend or husband not sure which he motioned for her too sit on his lap was not happy with the service now I have too pay again too get it fixed

Desired outcome: Please check in on the store and how it's run

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Update by John bodziak
Apr 24, 2022 4:44 pm EDT

Took my son for a haircut 4:23:22 around 5pm was not happy with the cut or with the lack of professionalismem will have too take him somewhere else too get it fixed

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A
2:31 pm EDT

SmartStyle Hair color gone wrong

I took my daughter in to get a color and cut. The stylist was supposed to do a balayage. My daughter had dark brown hair already and we made clear we wanted a caramel like color towards the ends. The woman scalp bleached my daughters head. Over processed it and caused chemical burns on her scalp. My daughters hair turned out orange. The stylist was very rude and did not listen to my concerns at all. After the stylist refused to make it right, I contacted the supposed salon owner. I don’t believe a person could be more unprofessional. He text saying that what we wanted was a 4 step process the first being to scalp bleach. I’m no expert but I know that’s false. He then blocked me so I could no longer contact him. This was the salon in the Walmart in Pooler GA

Desired outcome: I want a refund and that woman to personally apologize for cursing me in front my daughter.

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C
11:35 pm EST

SmartStyle Cut and color

I went to have my hair cut and colored. At your store in Sidney Ohio on Friday 2-26-22 I was there for 6hrs. My cut and color was nothing like the picture I showed them. So I went back on 3-4-22 the manager said she would fix it. Well after another 1.5hrs my hair is now the same color it was before I originally went. I spent $237.00 for pretty much a hair cut my hair is my original color. I'm not happy at all. And that is alot of money to spend on nothing. I'm very upset.

Desired outcome: My money back or my hair colored what I paid for.

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M
10:46 am EST

SmartStyle Scheduled appointments and stylist does not show to work

3 weeks ago I scheduled an appointment online for my daughter to get highlights and the stylist did not show up for work. I contacted the number give for district manager and she said there was nothing she could do. 15 minutes later she called me to tell me the stylist was there so we went back but actually the stylist was not there. Scheduled again for today and the exact same thing happened stylist did not show up. I asked the district manager for an upcoming guaranteed appointment and 50% of the service. She asked me why I would want to go back there. Nothing resolved

Desired outcome: Guaranteed appointment with 50% discount off of services.

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U
urallnuts77
wichita, GB
Jul 16, 2022 11:31 am EDT

oh hilda and jean must have went to the same school, because jean cut my hair just as uneven as that if not worse! and she did it in the back so that i couldnt see. had i seen her do that, i wouldve knocked her out!

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urallnuts77
wichita, GB
Jul 16, 2022 11:29 am EDT

stay away from this place! i had my hair butchered to the point of having to get extensions, and the vile district manager did nothing but act as if it were my fault. i dont know where jean got her license but it must have been from a vending machine

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W
11:00 am EST

SmartStyle Customer service, chop job hair cut

Smart Style in Garden City, KS has 1 employee. She's never there, and when she is, she makes you wait because she's doing her friends' hair. She finally sat me down and I told her just to take some bulk out of my hair, she butchered it! It was unfixable! So uneven, and I told her to stop cutting 3 times and she kept on cutting. Her last chop was a chunk from the back, I mean it was 3" shorter than the rest. I had to go get extensions. 6 months later, I still struggle! The district manager is useless, rude and refuses to listen. This hair butcher, we will call her "Hilda" has done this to numerous people. She has no business cutting hair! I have never in my life seen such a disgusting display of professionalism, customer service and the chop job hair cut. Well, there are no words to describe this BS. Still nothing has been done

Desired outcome: refund for extensions, haircut , Hilda fired

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urallnuts77
wichita, GB
Jul 16, 2022 11:27 am EDT

nothing was done. the witch still works there, they never refunded a dollar, and the district manager needs some customer service training! With management like that, I see why their employees are low quality

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H
3:29 pm EST

SmartStyle gift cards

I got hair cut and when i went to pay I presented my smartstyle gift card for payment and the cashier would not accept the card. Tried to contact smartstyle with no results. now out $40.00. The gift cards are a SCAM-DO NOT buy.

Desired outcome: new cards issued or $40.00 returned,

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L
7:03 pm EST

SmartStyle Haircut

On Friday I got a haircut. I showed the woman a picture of the cut I wanted. She said no problem. I didn't have it styled in fear of being charged more. On Saturday I went to style it like the photo. I couldn't getit to stlye like the photo. I am very displeased. And to be charged $45 on top of it. Last time I had a cut it was $25. If I knew it was that much I would of gone to a nicer salon for $5 more.

https://pin.it/7qQ9OPe link to picture she was shown

Desired outcome: Restitution

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6:56 am EST
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SmartStyle Perm not done correctly

On 11/16/2021 I had a perm done at store #12376. I wrote a complain on 11/18/21. The stylist by pass me for a customer that brought her a turkey. I had a 2 p.m. appointment and did get seen until 2:40. I went early. I was there from 1-4:30 p.m. The stylist called me 11/19/2021 to see if I could come in to see how she could correct the issue. I stated I would be in Saturday because I just buried my grandson. The funeral was the reason for my perm. I had to have my hair in a bun all those days. I made an appointment for 11/23/2021 at 2 p.m. She stated she would not charge me for fixing my perm. I was not going to pay again. She layered my hair and sold me products that she stated were needed to keep my perm looking good. So, after buying 25 dollars of products and a ten dollar tip, I left the salon. I still do not understand why she flashed me with the ray gun. I am satisfied with the second outcome.

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M
3:24 am EDT

SmartStyle Hair color

I got my hair done at Smart styles and the lady did a horrible job and didn't tone my hair or anything and I was really irritated I didn't want to talk to her specifically about wanting a refund my money back so I was on here to message

Desired outcome: Money back

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K
12:53 pm EST
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SmartStyle A root touch up

I was told by Darrah at the Conway, S.C. Smart style salon that she could do a root touch up . When it was done I paid and went home to find my hair a red color. So I called and told Ashley it had to be fixed and she assured me that she would take care of it. She put the brown color on and it still didn't fix the problem. So she said come back Monday and she will fix and told me to put coconut oil in my hair in the meantime. My hair is so damaged and I don't want her to touch it and put more color. My hair to begin with was brown and short so I can't cut it off. Please help me get my money back. She charged me $69 and it shouldn't have cost that much. Help, Kellie Cumbie

Desired outcome: My $69 back!

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12:49 pm EDT

SmartStyle Haircut and eyes brows waxing

I went into millersburg, Ohio smart style yesterday to get my eyebrows waxed and my hair cut ... when I got home I noticed and was fixing my hair I noticed all my layers were a different length and I had a chunk missing out of one eyebrow... the lady cutting my hair was new and I could tell she didn't have a clue what the hell she was doing she didn't even know how to thin hair had to ask her supervisor how to and what shears to use...I paid 32.84 in millersburg and today had to pay another 32.84 to have it fixed at coshocton, ohio smart style... I'm pretty pissed I had to pay double plus it's not the haircut I wanted in the first place her trying to fix it she had to cut it shorter than I wanted

Desired outcome: My money back

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2:40 am EDT
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SmartStyle Hair cut / got burned

I went to smart style in punta Gorda .. my stylist was Helina Churchill and she was very rude to her co worker and embarrassed her, and I showed her what I wanted claimed to know what I wanted ... The hair cut is not what I wanted and asked for, and she burnt my ear with a curling iron. I cried and was in agony. Please I need to talk to someone..

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K
9:56 am EDT

SmartStyle NO MASKS On Employees or customers

I would like to bring to your attention that your employees are not following mask protocol which is the law in medicine hat . Even after your Walmart location in medicine hat was closed for Covid ! I'm sure you know as they have not been getting alot of cliental. This is totally unexceptable and you need to address this problem I will also be putting in a complaint to the authorities to have this problem resolved if nessacary

Desired outcome: Enforce you employees to wear their masks!!!!!

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J
4:11 pm EDT

SmartStyle My hair was burned from a perm

I came in for a perm and I was afraid so after what could happen to my hair could it burn or fall out she said no it'll be fine I said do you think since I treated my hair what color would it be okay she said yeah I don't think it'll burn or fall out she said you'll just have to sign a chemical release form and I said okay I never signed it she never offered it to me so after my hair was done my hair was slimy and falling out and I'm balling crying trying to write this and she cut my hair all the way off to my neck and I had hair past my shoulder blade now my hair is singed at the end and I want my money back I want a full refund I tried to tell her that she would not do it she kept telling me no no I told you that would be damaged but she did not she said they would be minimal damage if any he told me to sign that form but I never signed it ever I have witnesses I have my sister that was there with me I want my money back I am very unhappy I can't even go to work tomorrow because I have no hair my hair is ruined pretty much I have to cut it all off and be bald for it to be right

Desired outcome: My money back

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6:11 pm EDT
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SmartStyle Haircut

Hairdresser Michelle chopped up my hair when I went in with long hair for a simple trim on 8/13/2021. I went back on 8/14/2021 to have them correct it. They made it worse. This needs to be fixed or I really don't want to go to court and have the Judge decide the outcome. I went in 2 previous times for trims and was charged somewhere in the $30's.

Desired outcome: Refund = or I do not want t go to court

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SmartStyle Customer Reviews Overview

Smartstyle is a popular hair salon chain that has received numerous positive reviews from satisfied customers. The salon offers a wide range of services, including haircuts, coloring, styling, and more. Customers appreciate the friendly and professional staff, as well as the affordable prices and convenient locations.

One of the most commonly praised aspects of Smartstyle is the quality of the haircuts and styling services. Customers report that the stylists are skilled and knowledgeable, and are able to create a wide variety of looks to suit individual preferences. Many customers also appreciate the fact that the salon uses high-quality products to ensure that hair looks and feels healthy.

Another positive aspect of Smartstyle is the convenience of its locations. With salons located in Walmart stores across the country, customers can easily fit a haircut or styling appointment into their busy schedules. Additionally, the salon offers online booking, making it even easier to schedule an appointment at a time that works for you.

Customers also appreciate the affordable prices at Smartstyle. Despite the high quality of the services offered, the salon's prices are often lower than those of other salons in the area. This makes it an attractive option for those who want to look their best without breaking the bank.

Overall, Smartstyle is a highly recommended hair salon chain that offers quality services at affordable prices. With convenient locations and skilled stylists, it's no wonder that so many customers are satisfied with their experiences at this salon.

SmartStyle In-depth Review

Overview: SmartStyle is a reputable salon chain that offers a wide range of hair services to cater to various styling needs. With a rich company history and background, SmartStyle has established itself as a trusted name in the industry.

Services Offered: SmartStyle provides an extensive list of services, including haircuts, styling, coloring, highlights, perms, and more. Their team of skilled stylists is trained to deliver exceptional results, ensuring that customers leave the salon feeling satisfied and confident. Additionally, SmartStyle offers specialized services such as bridal styling and hair extensions, allowing customers to achieve their desired look for special occasions.

Pricing: SmartStyle offers competitive pricing for their services, providing excellent value for money. When compared to competitors, SmartStyle's pricing is reasonable and affordable, making it an attractive option for those seeking quality hair services without breaking the bank.

Locations: SmartStyle salons can be found in various regions, ensuring accessibility and convenience for customers. Their online salon locator makes it easy to find the nearest salon, allowing customers to book appointments at their preferred location effortlessly.

Staff and Expertise: The stylists at SmartStyle are highly qualified and experienced professionals. They undergo regular training and education programs to stay updated with the latest trends and techniques in the industry. Customer reviews and satisfaction ratings reflect the expertise and skill of the staff, ensuring that customers receive top-notch service.

Cleanliness and Ambiance: SmartStyle maintains high cleanliness and hygiene standards in their salons. The salon atmosphere is welcoming and comfortable, creating a pleasant experience for customers. Additionally, the waiting areas are well-appointed and provide amenities to enhance customer comfort.

Customer Service: The staff at SmartStyle is known for their friendliness and professionalism. Wait times are generally reasonable, and appointment availability is convenient. In the rare event of a customer complaint or issue, SmartStyle handles it promptly and effectively, ensuring customer satisfaction.

Customer Reviews: Customer reviews from various sources indicate high levels of satisfaction with SmartStyle's services. Customers praise the quality of the services, the expertise of the staff, and the overall experience at the salon. The positive feedback further reinforces SmartStyle's reputation as a reliable salon chain.

Special Offers and Promotions: SmartStyle offers various special offers and promotions to provide added value to customers. These include discounts, loyalty programs, and seasonal promotions. Regular customers can enjoy value-added services and perks, making their salon visits even more rewarding.

Online Presence: SmartStyle's website is user-friendly, featuring a well-designed layout and easy navigation. The online booking system allows customers to conveniently schedule appointments and manage their salon visits. SmartStyle also maintains an active social media presence, engaging with customers and sharing updates and styling tips.

Accessibility and Inclusivity: SmartStyle is committed to providing accommodations for individuals with disabilities, ensuring that everyone can access their services comfortably. They also offer a diverse range of services suitable for various hair types and textures, promoting inclusivity and catering to the unique needs of each customer.

Sustainability and Ethical Practices: SmartStyle demonstrates a commitment to sustainability and ethical practices. They have implemented environmental initiatives and sustainable practices, such as using eco-friendly products and packaging. Additionally, SmartStyle prioritizes ethical sourcing of products and ingredients, ensuring that customers can feel good about supporting a salon that aligns with their values.

Overall Recommendation: SmartStyle stands out as a reliable salon chain that offers a wide range of services at competitive prices. With highly skilled stylists, excellent customer service, and a commitment to cleanliness and sustainability, SmartStyle is a recommended choice for individuals seeking quality hair services. Whether you need a simple haircut or a complete transformation, SmartStyle is sure to deliver exceptional results.

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Phone number

+1 (800) 737-3535

Website

www.smartstyle.com

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