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1.8 318 Reviews

SmartStyle Complaints Summary

62 Resolved
245 Unresolved
Our verdict: When using services from SmartStyle with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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SmartStyle reviews & complaints 318

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10:16 am EST
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SmartStyle Manager

I recently worked for St. Clairsville Ohio smart style. I was not trained on my position for stylist in training. The manager Jenn was not professional and very rude. She did not make a schedule or help me with anything for the pay check app. I asked her to help me, she then told me I needed to work four days in a row which I could not do and explain to her why. Told me not to come back, was screaming and harassing me all the way up to the parking lot. Would like to file for pain and suffering

Desired outcome: Like my job back or to file compensation

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KatieConvirs
Miami Oklahoma, US
Dec 11, 2022 2:53 am EST
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Did anything get better? I’m in the same situation but it feels 100 times worse. Did anyone call and actually help you through the harassment?

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3:46 pm EST

SmartStyle Hair cut and color

Called for appointment. Was given 2:00 pm today and was seen about 2:35 only because I said something.

Asked for hair trim and color. Looked at color book. Saw the color I had last time and asked for it. Was to color the new growth and then comb through the other hair.

Did not happen. New growth and other hair did not match. Too much gold in the new growth. She ended up having to do the new growth over two more times.

Cost me $100 dollars. Smartstyle's website says colors approximately $67.00 and adult cut $19.00 She kept telling me how pretty it was because she knew she had messed up. I was so sick and tired of being in the chair for nearly 3 hours that I paid and left. Hair color too dark.

Had to come home and wash out so I could be presentable in the morning. Neighbor said it is not your color. Very disappointed and will not return to Smartstyle. Hair stylist making so many customers wait today.

She wanted me to also know that she does not charge I think it was police officer for cuts. Nice. Sweet and kind lady.

What can you do for me? Thank you for providing this kind of service.

Monetary Loss: $100 ID #57cdcbfe36 Nov 2, 2022

Preferred solution: Price reduction.

Desired outcome: I would like a full refund. Had to have someone else fix the problems. $100. I paid her a $6.00 tip. second complaint.

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2:54 pm EDT

SmartStyle I feel very disrespected

My husband went in yesterday to the salon on Fairmont and the lady who cut his hair Katie gave him her personal cell phone number I don't see y u would do that If the stores number is on the card I feel that's very disrespectful I called up to the store and the lady not sure who she was advised me they give out their personal cell phone numbers totally very disrespectful who runs a business like that discussing

Desired outcome: I want to be called by the owner and I wanna discuss this matter

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9:01 am EDT

SmartStyle Bad color

I went to Smart Styles in Seneca SC on 10/5/22. I wanted a all over color. I previously had highlights and my roots were showing. And they were dark. My hair is blonde. The first stylist put the color on my hair and I did notice she did not bleach out or put a toner on it. So when she washed the color out where my roots were it was a brassy orange. I did address this with her 2 times. All she said c was I might have to come back in 2 to 3 weeks for another application. I was very unhappy. So the next morning I’m called and ask for the manager. She told me to come back in. She put a toner on my roots . But it still has a brassy color. Not as bad as the day before but it’s still there. I told the first stylist that my hair has red tones. I paid 80.00 for this service and still haven’t gotten what I wanted. I know this can be done I’ve had it done before. I just want the red out of my hair! And I do not want to go back to the one in Seneca. Can you please help me with this situation? Thank you

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12:59 pm EDT

SmartStyle Service and Atttitude

I made an appointment with my local SmartStyle for a Silk Press for my daughter. When she arrived, the beautician told her that she did not have a silk press on the books but a flat iron. So we accepted the flat iron. She was so completely rude. The rudest we've been treated by a beautician. She used words like "What Did I Say" and said my daughter's hair was nappy and matted. She also said she needed to hurry because her new refrigerator was being delivered. The appointment was yesterday, and today my daughter has two scabs formed on her scalp from being burned.

She was also rude to another customer looking to get a haircut for his birthday. She turned him around.

Desired outcome: I would like a response as I sent an email yesterday right after the service. I also believe we should be refunded and the beautician should be held accountable.

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1:46 pm EDT

SmartStyle Being lol and joked cause my husband had his leg removed

While the manager was cutting my hair professionally ,Wendy the employee said "lol I heard what happened to Richard. He had his leg cut off". The whole time that I was getting my hair cut she could not control her laughter. It upset me so much l got the shakes. I said I wish I could stop shaking. Then Wendy said... "yeah Gloria why are you shaking. "She would not stop making fun of something I had no control of. This was not acceptable so this is why I am complaining.

Desired outcome: Fire her for being unprofessional to the max.

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2:06 pm EDT
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SmartStyle Wrong hair color

I had an appointment on 9/10/22 @1pm to get my hair colored. I showed the lady the picture of what I wanted (which I have included a picture of) and she said she could do it. She started on my hair bleaching it which stayed on my hair for like 3 hours. She stayed on her phone most of the time that she was suppose to be doing my hair and I would have to keep asking her if my hair needed to be rinsed or if it was ready for the next process. She also was taking pictures of the process without my knowledge. She finally finished my hair at 10:15pm and the outcome was nothing close to what I wanted her to do. I have also included a picture of the outcome. I was very disappointed and hurt bc my hair was ruined and is very burnt. She charged me $150 for something I didn’t even want. She pretty much done what she wanted to my hair. Now I am having to find someone that can fix what she messed up. I feel like if a customer is asking you to do something to their hair and shows you a picture of what they want that’s what should be done and not what they want to do. She also posted pictures of me on her personal page without my permission.

Desired outcome: I would like a refund because I was not satisfied and I’m going to have to pay someone else to fix my hair.

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7:36 pm EDT

SmartStyle Color

My daughter went in for a Bayalage today 9-11-22 at 1pm. We visited 6777 Clinton way Knoxville and walked out at 5:14 pm. The stylist disregarded the pictures of the examples we had shown her and started doing her own thing. Not only did it take her an hour to get the foil in, she only allowed the last pieces she foiled to sit for 10 min if that before rinsing my daughter’s hair. Then she explained that it would look better after she used purple shampoo and toner. I calmly pointed out the places that stood out to me, and asked if she could fix them. She ended up trying to fix my daughter’s hair twice and each time it progressively worsened. I was still charged over $100 for an EXTREME disaster. I am appalled that I was even charged that much after a “discount “. I believe I should be reimbursed for not only the damage to my daughter’s hair but for the fact that we’ve still got to get it fixed!

Desired outcome: Refund

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8:27 pm EDT
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SmartStyle Customer service at store #11476 owasso ok

On 8/22/2022 Amber Knight sent a text message advising that Aretha Larry will be handling our complaint. I sent a email to Aretha Larry on 8/23/2022 and cc Amber Knight and still have not heard from anyone. Amber knight also advised that she forwarded the photos, receipt to Aretha Larry. The letter is listed below. We are frustrated and want a response.

Aretha Larry,

Amber Knight informed that she forwarded our information/photos to you to help us with our complaint. My ex-husband and I took our kids, an 11-year-old boy and an 8-year-old girl in to Smart Style to get haircuts on August 9, 2022, around 6pm. Denice, the manager, was very unpleasant, had a bad attitude throughout our time there.

I wanted my son’s hair cut the same way that a previous Smart Style hairstylist did in June. The lady that completed the hair cut for my son recommend that I take a photo for the next person, so I did. When I showed the photo to Denice and tried to explain how I wanted his hair, she snapped saying “she knows how to do a line”.

Denice saw that our daughter’s hair had some tangles and said that there would be an extra charge for this. We are fine with an extra charge but were not told how much this charge was. She, also, seemed annoyed by the tangles. Honestly, she seemed annoyed to be there and have to deal with more customers when she just wanted the day to be over. That’s the feeling we go throughout this experience.

She was short with other customers as well who came in and asked for haircuts. She did tell us when we came in that there was one appointment scheduled, so when he came in, she did cut his hair. When one of these other customers came in, Denice, while working on my son, rudely and loudly said they did not know how long it was going to be because they had to get out tangles. Several more customers came in and each time she seemed more annoyed and behaved rudely towards these potential customers. When the last one came in, she gave her rude response and then walked over and shoved the security door, so there was only a small opening left. Even this action was with more force than necessary and seemed to be yet another indication of her displeasure.

At the end of my son’s haircut and in front of me, my son reached to remove the small towel around his neck when Denice smacked his hands away telling him he needed to be more patient. She gave me a side glance to see if I noticed what she did. When she saw me watching, she quickly looked back toward my son and started wiping off the extra hair from his neck like it was not a big deal.

When the kid’s dad (Tim) paid the bill, he asked Kallie for a breakdown of the extra charges before he paid. Denice, from her chair, rudely interjected and said we could see it on the receipt. We were not told that the cost to get tangles out was almost twice the cost for haircuts (Removal & Detangle). Denice also had Kallie charge for long hair which again we were not told what the cost of this extra charge.

Our daughter is 8. While she has long hair, she has a small head when compared to an adult. The kids haircuts after $2 off were roughly $15 each. To us, charging an extra THREE haircuts for our daughter’s long and somewhat tangled hair is ludicrous and, at that point, it felt punitive like she was charging us based on her annoyance with us. If we would have known the amounts, we would have come another day after taking care of the tangles. Also, Kallie is the hairstylist that worked on our daughter’s hair, but the larger tip shows it went to Denice.

When discussing with Amber Knight she advised the cost is for a certain time and included a shampoo. Amber wanted to confirm our check in among other things, but we have not heard back yet. Neither our daughter nor our son got a shampoo. Based on our recollection, we were there for an hour.

My daughter got her haircut most recently in June and many times previously. She’s never been charged all these extra fees. In fact, we used to travel all over the country, and we have looked to and used SmartStyle frequently for haircuts.

Denice was extremely rude, unprofessional, and should never put her hands on anyone in an aggressive manner, especially a child. Our son is 11 years old and asked afterwards why the lady hit him. The haircut Denice provided was horrible and unfinished. We took photos and sent to Amber Knight. I also, sent photos to Amber Knight what the Smartstyle rep did in June on how his hair should have looked.

Denice called my ex-husband on 8/22 and said she had come across our complaint about our son’s hair. She apologized for his hair and offered to correct it. Nothing was said about anything else, so we’re not sure how she was notified of this or why two weeks later she decided there was something to correct. He told Denice we had taken him elsewhere to get it fixed and ended the call.

We would like a screen shot, photo of when we checked in on 8/9/2022 and we would like to request a copy of the camera recording while we were at Smartstyle. We would like a refund for our son’s hair and a partial refund for length add on and tangler, including the tip on those charges. Unfortunately, this incident will stay with us and you have lost us as customers.

Thank You,

Renee Hernandez

Tim Gallatin

[protected]@gmail.com

tg.[protected]@hotmail.com

photo image 0, 3365, 3366 is how my sons hair should have looked and what the last smartstyle rep did in June and told me to show the next stylist.

After multiple text messages from the manager of the Owasso Smartstyle Amber Knight on 8/2/2022 she advised due to unforeseen events she has to take a leave and said that she forwarded our information to director Aretha Larry who will be assisting going forward and provided email [protected]@gmail.com. *****WE HAVE NOT HEARD FROM ARETHA or anyone else. This is such horrible customer service!

Desired outcome: we want a response, & refund.

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5:19 pm EDT

SmartStyle Customer service

I would appreciate a phone call.[protected] I have a walmart employee witness on how your associate treated me. I went into your establishment and no one was there. I looked around and your employee walked in. I asked if she could do a wax? Savanah (stylist) stated she could at 3:45. No clients were in your salon. I told her "thats ok". I returned to the checkout line with my daughter. Your employee Savanah came out to the checkout and smarted off to me. I have a witness that works at walmart. I later called and asked for a number for coperate and Savanah stated she could not give out that information.

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2:36 am EDT

SmartStyle Haircut/ Wash

8/28/22 around 1130 i went to the Savannah GA location for a cut, she was with a client so i had to wait, not an issue for me.

I had said on the phone i wanted a wash and cut, did not get the wash.

When i got in the chair though i showed a photo of what i wanted, basically a bob shorter in the back longer in the front type deal, and she absolutely butchered my hair. I told her i have naturally curly hair and she still cut straight across and it is barely to my chin straightened. Not at all like the photo i showed her, think dora the explorer meets coconut head from Ned's declassified.

my hair was at my shoulders when i went in.

It's also extremely uneven, especially in the back. One side of the back of my hair has a chunk missing the other is long and then theres a small piece in the middle thats longer than both sides.

Desired outcome: Refund

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Update by AutumnS
Aug 29, 2022 3:04 am EDT

The photo I showed her versus what I got, the back is a mess it looks worse when I bend my head down.thankfully the black hair and curls kinda help hide it if I style it just right but I shouldn’t have to do that every day to hide it.

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4:44 pm EDT
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SmartStyle Client interaction

I took my 12 yo daughter in for a scheduled haircut into the salon on August 22, 2022 at 3:00pm in Sikeston, Missouri. The woman who was at the register did not greet us, nor did the stylist we had the appt with, who happened to still be with a client. After a minute of standing there I let the woman know we were there for an appointment. She got my daughters name wrong which is not a big deal at all, but in correcting herself, she called herself retarded, loudly enough for others around us to hear and turn our direction. I was shocked and extremely appalled. I have a special needs child at home, and just so happened to not bring them with me today, thankfully. I also know and love many individuals who are special needs and mentally handicapped. I would never use the word ‘retard’ as it so inappropriate, but especially in a derogatory way with a negative connotation behind it. I ended up waiting 10 mins and was so disappointed and uncomfortable that I left. We were never greeted, never given an explanation that it would be a while past our scheduled appt time, etc. Those are minor things to some, but in this industry which I myself work in, a little bit of kindness goes a long way. A simple explanation of needing to wait beyond our appt time would’ve been accepted positively and understood. I am so disappointed there are actually people still using this language and with no regard for others. I am extremely disappointed and will never return to this location again.

Desired outcome: I would love if this seasoned employee were given a crash course of proper human interaction, and if the manager would greet their clients or anyone in that place would greet the clients for that matter.

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7:38 pm EDT
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SmartStyle Fried hair from perm

August 20, 2022

Smartstyle Salon – Buckeye AZ

On August 2nd I went to the Buckeye, AZ Smartstyle salon for a perm. My hair was waist length. After my perm I agreed to a trim. The trim went from my waist to my shoulders. That was more than a trim. But I can deal with that. What I can not deal with is what it did to my hair. My hair doesn’t even have a curl except for my bangs. The rest of my “entire” hair looks like a fried horse’s tail. I have tried to resolve this at the salon level. All they will do is “trim it more and condition it.” They already trimmed 8” off my hair! That is NOT acceptable. If it is trimmed any more, I will NOT be able to hid my fried “horse tail” tucked under a hair clamp. Keep in mind it’s an uneven trim, which I’m dealing with that as well. As for, conditioning it, I have used licensed only intensive Oplex conditioner and I leave it in ALL day. I have used it 15 straight days and continue to use it daily. I still have a fried horses tail and not even a curl. I now have to live with this monstrosity for at next 5 years for it to all grow out. Like I said I have talked to the salon manger, Susan at the Avondale, AZ location who stated she talked to district manager, and they will not refund my $170. On your salon receipt it clearly states:

“We guarantee your satisfaction with ALL services within 30 days”.

When I talked to Susan, the salon manger in Avondale for the Buckeye location, She said district told her no refund. I asked for district’s number and the name of that person. She refused that info and stated she would have him call me. And yet no call from the district manager.

At this point I’m taking it up with my credit card company. I also plan to file a complaint with the BBB, Consumer Insurance Commissioner of AZ and the Arizona Board of Cosmetology.

I have a wedding to attend in November. I cannot attend unless I wear a baseball cap, which won’t happen. So I will be missing that wedding all together.

I can provide receipt.

Pictures Attached.

Shonda

Desired outcome: I am asking for a full refund of $170

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8:11 am EDT
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SmartStyle Hair color

Went to a smart style for a hair color. I thought the professional lady was going to do it but turns out they had some kid who doesn't even have a license come up and do my hair. He had sweatpants on with his buttcrack hanging out and was not listening to what I wanted at all. He did what he wanted. Needless to say the 3 colors of highlights I asked for did not even show on my hair and one of the colors is the same color as my hair. I kept telling him that I don't see any of the colors but he kept insisting it was the lighting. If someone gets bright blonde highlights you'll see them regardless of the light. He kept saying he doesn't follow directions when mixing the colors and so forth. Completely a [censored]. I really would like my $90 back. This is a bust. One of the other highlights are purple and it doesn't show at all. I showed him a exact picture of the chunky highlights and he did real small ones. Please return my money.

This happened at the Walmart in Kalamazoo Michigan on 9th Street. 8/19/2022

This happened yesterday

Desired outcome: I'd like my money back to go somewhere else and fix it.

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11:24 am EDT

SmartStyle Hair appointment

I made an appointment with smart style in Moundsville, WV for today 08/19 at 11am. I made this appointment a week ago and took time off work for this appointment. I get here for my appointment and the salon is closed and the lights are off. Of course there’s no number other than the salon number to contact anyone. I’m furious to know that i took time off for this appointment and no one is here. It is now 20 minutes past my appointment and no one is still here. This is the most ridiculous experience I have ever had with any salon. At least call someone to let them know they will not be here and reschedule the appointment. Worst customer service ever to just not give a crap to contact customers who are giving you business and would continue to do so going forward. I’m sure this will also be a waste of my time and I won’t hear from anyone. Thank you for wasting my time and also taking money out of my pocket from missing work and now having to take more time off to go somewhere to get it done. WHAT A JOKE!

Desired outcome: A call would be appreciated [protected]

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8:32 am EDT

SmartStyle Smart style in Belton Texas

On August 3 I went to get my hair cut her name was Amber she said she was the manager.. she barely took any hair off she told me it would cost me $25 I told her for what? She said it could go up to $45 I asked her if she could cut some more off? She said it would cost me $45 I told her that I would not be comin back She made the remarks she had kids to feed

Desired outcome: Refund

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4:23 pm EDT

SmartStyle Hair color app

I scheduled appointment by calling the location a day before associate put me on the schedule for 10 AM with the stylist I requested saying she has no one perfect timing it was scheduled. I drove for 40 minutes arrived she was busy with another customer said she was running late it would be another hour at 11 that she was able to start my color. After the color was washed out of my hair she towel patted my hair and said OK. I asked her if we were done she said yes did you wanna blow dry I said yes it was raining and cold outside and I did not want to catch a cold. Blow dried my hair a bit. I then was waiting for her to get the color dye off of my hairline head and ears she told me hand sanitizer will do the trick I asked her do you have hand sanitizer to take it off my head my face she said oh sorry no. I did not have my contacts or glasses on when I left my husband pick me up I have dye all over the hairline of my face ears head had to cancel my appointments because I cannot be seen in public right now until I get home 40 minutes away to put hand sanitizer on my hairline and ears. I called her back in desperation and to tell her that her service is unacceptable and if she could help me she told me I need to go elsewhere and will not be disrespected because I have dye on my ears I will include the photos as I sat in the car and had my husband do all of the errands for the entire day because I can’t get out of the car.

Desired outcome: Reimbursement for unacceptable customer service

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1:22 pm EDT
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SmartStyle High light and low light with toner

So182 dollars for hig lights and low lights was

Ridiculous! Please tell me this was a mistake town center parkway Santee ca 92071

Desired outcome: I would like coupons for products or service please

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2:18 pm EDT

SmartStyle Completely screwed up my hair

I went to your salon on Friday July 8th of 2022.. upon my arrival I explained I wanted the layers in my hair trimmed and needed a simple updo for a wedding I was in later that afternoon.. when I sat down they told me the would trim up all my layers this did not happen the stylist cut only two small spots in the back of my head leaving it look like I had a horseshoe cut in the back of my head before she did the updo she did not show me what my hair looked like so I could make sure it was cut to my standards of how I always have my hair cut.. the updo that was done to my hair also looked rediculous I told her I was not happy with the way it looked she only curled just the very bottom of my hair and ratted the rest of it up and interlocking the booby pins she put in my hair by the time it was done it looked like the back of my head had been shocked by electricity it took me two days to fully get the bobby pins out of my hair also pulling some of my hair out in the process of removing them she did not give me her name and the bill afterwards for the type of style I got and cut that I got was not worth no 77 dollars they charged me.. I now have to go get my hair cut even shorter then I wanted it to be just to fix this huge screw up this girl did your stylist don't listen to what your customer wants they do what they want and how they want it and when you tell them your not happy with it you want things fixed you get told that they did your style and you now have to pay for it this place is a joke they are not professional and I feel I should not of had to pay almost 100 dollars for a [censored]ty style that they wouldn't fix and she clearly ignored me on these issues I wasn't something done

Desired outcome: You need to one make sure your stylist have your costumers needs met when we go in to have our hair done cutting it the way the customer wants not what your stylist wants

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12:55 pm EDT

SmartStyle Never got seen for my schedule appointment

I called Friday May 20 for an appointment on Monday May 23 at the zebulon location in North Carolina. I got there Monday nobody was there. The place was suppose to open up at 9 am. My appointment was at 11am. I waited and waited and asked around nobody knows why. So I made an appointment at the wake forest location to see if I can get scheduled in for appointment. Same thing happen to me a second time around. I made appointment on Monday May 23 to be seen on Wednesday May 25. The man that scheduled me messed up. The lady there didn't see an appointment scheduled. I don't know what's going on with smart styles. But they need better communication. I'm very disappointed with their service. Luckily I talked to lady there she said she see me this afternoon

Desired outcome: Communication needs to be better and organization. People who do scheduling needs maybe more help

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SmartStyle Customer Reviews Overview

Smartstyle is a popular hair salon chain that has received numerous positive reviews from satisfied customers. The salon offers a wide range of services, including haircuts, coloring, styling, and more. Customers appreciate the friendly and professional staff, as well as the affordable prices and convenient locations.

One of the most commonly praised aspects of Smartstyle is the quality of the haircuts and styling services. Customers report that the stylists are skilled and knowledgeable, and are able to create a wide variety of looks to suit individual preferences. Many customers also appreciate the fact that the salon uses high-quality products to ensure that hair looks and feels healthy.

Another positive aspect of Smartstyle is the convenience of its locations. With salons located in Walmart stores across the country, customers can easily fit a haircut or styling appointment into their busy schedules. Additionally, the salon offers online booking, making it even easier to schedule an appointment at a time that works for you.

Customers also appreciate the affordable prices at Smartstyle. Despite the high quality of the services offered, the salon's prices are often lower than those of other salons in the area. This makes it an attractive option for those who want to look their best without breaking the bank.

Overall, Smartstyle is a highly recommended hair salon chain that offers quality services at affordable prices. With convenient locations and skilled stylists, it's no wonder that so many customers are satisfied with their experiences at this salon.

SmartStyle In-depth Review

Overview: SmartStyle is a reputable salon chain that offers a wide range of hair services to cater to various styling needs. With a rich company history and background, SmartStyle has established itself as a trusted name in the industry.

Services Offered: SmartStyle provides an extensive list of services, including haircuts, styling, coloring, highlights, perms, and more. Their team of skilled stylists is trained to deliver exceptional results, ensuring that customers leave the salon feeling satisfied and confident. Additionally, SmartStyle offers specialized services such as bridal styling and hair extensions, allowing customers to achieve their desired look for special occasions.

Pricing: SmartStyle offers competitive pricing for their services, providing excellent value for money. When compared to competitors, SmartStyle's pricing is reasonable and affordable, making it an attractive option for those seeking quality hair services without breaking the bank.

Locations: SmartStyle salons can be found in various regions, ensuring accessibility and convenience for customers. Their online salon locator makes it easy to find the nearest salon, allowing customers to book appointments at their preferred location effortlessly.

Staff and Expertise: The stylists at SmartStyle are highly qualified and experienced professionals. They undergo regular training and education programs to stay updated with the latest trends and techniques in the industry. Customer reviews and satisfaction ratings reflect the expertise and skill of the staff, ensuring that customers receive top-notch service.

Cleanliness and Ambiance: SmartStyle maintains high cleanliness and hygiene standards in their salons. The salon atmosphere is welcoming and comfortable, creating a pleasant experience for customers. Additionally, the waiting areas are well-appointed and provide amenities to enhance customer comfort.

Customer Service: The staff at SmartStyle is known for their friendliness and professionalism. Wait times are generally reasonable, and appointment availability is convenient. In the rare event of a customer complaint or issue, SmartStyle handles it promptly and effectively, ensuring customer satisfaction.

Customer Reviews: Customer reviews from various sources indicate high levels of satisfaction with SmartStyle's services. Customers praise the quality of the services, the expertise of the staff, and the overall experience at the salon. The positive feedback further reinforces SmartStyle's reputation as a reliable salon chain.

Special Offers and Promotions: SmartStyle offers various special offers and promotions to provide added value to customers. These include discounts, loyalty programs, and seasonal promotions. Regular customers can enjoy value-added services and perks, making their salon visits even more rewarding.

Online Presence: SmartStyle's website is user-friendly, featuring a well-designed layout and easy navigation. The online booking system allows customers to conveniently schedule appointments and manage their salon visits. SmartStyle also maintains an active social media presence, engaging with customers and sharing updates and styling tips.

Accessibility and Inclusivity: SmartStyle is committed to providing accommodations for individuals with disabilities, ensuring that everyone can access their services comfortably. They also offer a diverse range of services suitable for various hair types and textures, promoting inclusivity and catering to the unique needs of each customer.

Sustainability and Ethical Practices: SmartStyle demonstrates a commitment to sustainability and ethical practices. They have implemented environmental initiatives and sustainable practices, such as using eco-friendly products and packaging. Additionally, SmartStyle prioritizes ethical sourcing of products and ingredients, ensuring that customers can feel good about supporting a salon that aligns with their values.

Overall Recommendation: SmartStyle stands out as a reliable salon chain that offers a wide range of services at competitive prices. With highly skilled stylists, excellent customer service, and a commitment to cleanliness and sustainability, SmartStyle is a recommended choice for individuals seeking quality hair services. Whether you need a simple haircut or a complete transformation, SmartStyle is sure to deliver exceptional results.

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Contact SmartStyle customer service

Phone number

+1 (800) 737-3535

Website

www.smartstyle.com

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