ShoeDazzle
reviews and complaints

As a fellow shoe enthusiast, I must say that ShoeDazzle.com is a true gem in the world of online shoe shopping. With a vast array of styles and options, ShoeDazzle never fails to impress. The quality of the shoes is top-notch, and the prices are quite reasonable. I have been a loyal customer for years and have rarely been disappointed. The VIP membership offers great discounts, making it even more enticing to shop here. The customer service is commendable, always ready to assist and ensure a pleasant shopping experience. If you're looking for stylish, comfortable shoes at great prices, ShoeDazzle is the place to be!

Right now, I have to give shoedazzle props on top of props. I don't know any company that I can purchase 6 pair of boots for about 17 dollars total. I really only shop around the holidays when everything is on sale because that is the only time I can afford to get new quality shoes and outfits. Shoedazzle definitely gave me a Christmas gift with this purchase. Then after the purchase they offer other discounts. I was able to get siriusxm free for 4 months because of my Shoedazzle purchase. I'll definitely enjoy that 4 months. I think part of their concept is that we'd rather see the shoes actually worn at a heavy discounted price versus letting them sit in a warehouse being useless. At least, that's how I like to think of it. In any case, I'd recommend them to anyone who asks.

Ok, so I ordered 2 more pair. I'm done now. The total for all 8 pair was 22.35. When they come in I will come back and update the review with unboxing pictures.

This company has brought my confidence, glamorous and beauty back into life in full effect. Once I see an item that's eye catching, I'll place an order and it's ready then delivered within 4 to 5 days tops. Great quality materials, while the only problem presented were a wrong shoe size. I highly recommend telling other women about this company whenever one asks about my shoes. I'm always impressed with gratitude and will continue to support ShoeDazzel as long as they're operating for business.

I ordered 4 pair of shoes, which the shipment company said was delivered 3-4 days later. I looked, checked with neighbors and more. I even waited to see if I seen someone walk-in around with my shoes on. Finally I gave them a call to inform them that I really didn't receive my shoes. They sent them out again, and this time I received my shoes. Even though 1 pair of the shoes I had to change the color. I'm so satisfied with the prompt response and making sure my order was fulfilled.

Thanks
CBateman

Everything arrived in great condition. I do wish the App was still useable instead of having to go to the website, when paying its a bit of a shock when you end up having to pay more than the original total price when the Canadian currency is factored in and it coming from the states instead of Ontario or wherever in Canada it used to ship from adds to a longer wait time?but very happy with the 2 pairs of Boots and sunglasses except one of the little "gems" has fallen out of the sunglasses when they arrived.

I've purchased 3 pairs of shoes, 2 belts and 5 pairs of bootsI get so many compliments. I mean, where else would you find pink boots with a silver ankle chain at such a reasonable price? I especially love the boots that are elastic in back because they hug my long thinner legs as opposed to other boots. Oh, and my pink boots? My dog spilled a full glass of chocolate milk on them before I had even worn them. I was devastated. Having nothing to lose, I washed them in the washing machine and the chocolate milk came out! I was elated. I'll be buying more.

I've belonged to Shoe Dazzle for approx 5 years. I have the cutest collection of shoes now in every color combination that i could ask for! Last winter l had to replace all my boots due to weight gain since my boots couldn't zip any longer. Shoe Dazzle has the most beautiful boots made for wide calves so l was able to wear beautiful boots which, like all their shoes, got me more compliments than l could count!
I would recommend Shoe Dazzle to every woman who loves shoes!
Below I'm showing how the pink pair go perfectly with my skirt. Also, people go crazy when i wear the red ones!

I'm not happy the pandemic happened but I'm great full for the things that have come out of it. Not being able to go shopping during the lockdown forced me to think of alternative ways to shop. Shoedazzke became my go tooo but I've continued to use them because it's so easy and the quality and uniqueness of the shoes are unbelievable. I can save my credits and literally go shopping without spending money. I get so many compliments on my shoes and I never worry about seeing people with my shoe on at a party or event. They have such a large inventory, so literally there is something for everyone.

I am new to this site but the prices are crazy good to the point I thought there has to be a catch? Hopefully that is not the case? So far so good! They came super quick...website super user friendly & as if the prices weren't good enough they have a great selection! I so far love it & as long as they fit true to size (I haven't tried any of them on yet) I will not be buying shoes anywhere else! BTW...I have already purchased 6 pair & I got 5 pair of boots & 1 pair of booties & I haven't really added it up but I know I didn't spend more than $150 for all 6! That's crazy & I have told everybody I know about this site!

Shopping with Shoe Dazzle has been a pleasure. Have not been able to find thigh-high boots that would fit me for years. This company has many to choose from and I have bought 3 different pairs already. Only the Low-heel lace-up combat boot style but each pair fit fantastically. And all in different colors. Am a Rock and Roll musician Playing in a Dead cover band and these boots are just great for stage presence. Comfortable, I can wear them for hours. Have already had many compliments on them from fans, male and female. Think I'll be getting the high block heel style next. Love Shoe Dazzle. Thank you so much. Prompt Delivery really sells the company. ROCK THE PLANET.

I love Shoedazzle! Decided to give it a try, but was unsure if it would work out for me. I wear a size 12 in shoes and shoe can't be too narrow. Always have trouble in stores finding my size. I'm also very picky with my clothes. Shoedazzle merchandise is very good quality everything I have bought have earned a five stars. One time I had to reach out to do a return and another time I called because package was broken and a pair of sunglasses were missing. Customer service was very kind and helpful.
I will continue with Shoedazzle. It's a way to pampered myself. I like to accumulate my credits and then go shopping. It's exciting to open boxes on a delivery day. Everything is very well packed and presented.

I have been member for a very long time and I have brought Several shoes however my main concern is if you forget to skip the month before the 5th You get charged,they will refund you but it takes 5-10 business days. That's not cool if that's all you had in your back account. Now you have to wait that long for a refund why can't you get your money credit right back to you. This has been a pain in my side. Sometimes 5 days is not enough time to cancel.

The shows are great, too bad the customer service is not up to par. I have been trying for a couple days in a row to skip the month by contacting customer support through facebook messenger and the live chat options on their website as the mobile format website doesnt have a link to "skip the month" and I couldnt find it on the desktop version either. I was able to skip the month for January after I spoke to customer service through messenger. Now that February is coming and you HAVE to skip before the 25th of January, I have been trying for a couple days and no help whatsoever. I have had no response to my messages or my post on their facebook page, and when i did live chat the automated messages just ended the conversation... I just want to cancel my membership now as they are so hard to deal with!

I've been a VIP member for many years and made many purchases. i have two issues, 1 is that I had to set a reminder the beginning of every monthy to make sure i SKIP THE MONTH and not get charged $39.95. which is an inconvienience in itself, however i over look that.. and 2; when i'm ready to place an order an automatic subscription to a magazine is added at of course no charge.. however, the magazine company will then bill me and i'm stuck with a magazine i don't want. I've removed the magazine from the cart in the past, HOWEVER, today i was in the process of finalizing my purchase and i tried to remove the magazine and the site froze. I tried this several times since yesterday. and each time the site freezes i have to log out.. so now i'm not going to make a purchase.. i find that including the magazine to the cart is an unprofessional way of putting the customer on the hook for a magazine they do not want.

I called on the 5th to receive a refund for them charging my card for not skipping a month when I already cancelled my account and I've yet to receive my refund!

I signed up for this company due to great promotional offers & savings. My only issue is the monthly vip fee. When you sign up for vip you receive exclusive offers and deals & personal stylist for 39.95 a month. I am aware of this so I request to be removed from VIP. Somehow my request is never successful and I am still charged. I have 3 accounts with this company using one debit card so I asked for my card to be removed to avoid any fees but they say they can only cancel they account. Several attempts to charge my debit card were made and when unsuccessful, they drafted from my bank account. Coincidentally, I paid my power bill and before my payment could be processed shoedazzle took its fee and this took me in to overdraft. I called shoedazzle and explained to the customer service live agent what had happened and the issues seemed to be resolved (as it always does) but I was still charged a $40 overdraft fee from my bank. So not only was I unknowingly charged but I'm $40 in feeS that I have to pay back to my bank out of my pocket. I expressed this to the live agent at shoe dazzle but she was only required to read a script rather than genuinely apologize or empathize with me. Each time I ask to be removed from the vip club they always ask that I stay and offer me a $10 store credit on my next purchase but could not offer me anything (deals, discount or free offer) for my inconveniences. They told me that there's nothing they can do about my overdraft fees because that is an issue with my bank. I'm really upset and I just want a less inconveniences with this company because I'm wasting both time and money.. Shoedazzles customer service's live agents are always nice so no complaints there. I'm sure that I will make another purchase with this company in the near future. A more cautious company. I'm writing this complaint so that customers and future customers could be cautious when ordering to avoid any mishaps.

I couldn't be happier with the service and the products that I have ordered from Shoe Dazzle so far, and I plan to keep doing business with them simply because they continue to have the best choices of shoes and boots that are hard to find anywhere else. I want to thank them for being here for me when I need a new pair of shoes and clothes for some occasion or work to get them in the best time ever!

Dear ShoeDazzle, I hope I can reach out to you through the BBB...
I've ordered a shoe from ShoeDazzle at the end of 2018. Came in time, it was perfect, there was no problem with the product and I still use it. I lived in California, US for a few months, then I came home to Europe. I kept skipping the months because I had to continue my studies and couldn't afford buying anything from ShoeDazzle. Then the month came this year. I tried to open the website, and it said (and still says) Error 1020 - Access denied and "This website is using a security service to protect itself from online attacks." Probably this is because of geographical location, I don't really know. I tried to open the page on several devices, so there's no problem with my phone or mac. All I wanna do is cancel my membership because I can not buy a thing from you for some reason. I really really hope ShoeDazzle will see this because I need their help, the page is down for months ( at least for me) and I can't even have an e-mail or contact number to reach out to them... Thank you in advance!

I joined ShoeDazzle feb 2020 & I have ordered 3 months in a row , a pair of tall flat boots , summer sandals , sneakers & a purse - I love all of it - the footwear fits me perfectly-, I usually have trouble getting anything in footwear to fit as I wear a size 10 & have a narrow foot - and the quality of each order was great ! I've been reading several reviews that have been extremely critical of ShoeDazzle & I don't get it - is there more than one ShoeDazzle ? I've had only a good experience with the company / customer service / deliveries etc - the membership conditions are simple - call before the 5th of the month to skip if you can't find something you want - if you do , you're only charged the amount of the shoe list price - if it's less than 39.95 you're only charged that lesser price - eazy/peezy- I've also been a member of other online shoe memberships & had no problems- the conditions of the memberships are clearly stated & easy to understand- I've had no problems whatsoever- you just need to pay attention to what you sign up for & follow the conditions- it's not rocket science-I will continue to order from ShoeDazzle- good quality-great fits & I have no complaints with communication & customer service- just pay attention to what you sign up for - take time to read the membership requirements & if you don't understand it- don't join it - simple

I love it the whole idea and the product and their customer service! I love it all!

I was referred to shoe dazzle by a friend who is a member. She got me a pair of boots as a birthday gift from them years ago. I ordered 8 pairs in my first order & was really excited when they arrived early. Then I opened the boxes. Most the shoes were scuffed, dented &/or smashed & none of them were true to size. I'm a size 8 & every single pair was off on size. I contacted customer service & they gave me a really hard time & ultimately canceled my VIP membership. She told me to use the same mailing label with the same tracking number in both boxes (my shipment came in 2 separate boxes) I explained to her that USPS won't accept two boxes with the same label. They each need their own. She argued with me & wouldn't give me 2 labels so now I'm concerned only one will track & I won't be refunded. The whole experience was really crummy. A huge bummer as I have wanted to join VIP for a long time & when I am finally able it was a complete flop.

I became a VIP member in 2014. I've ordered a lot of shoes through them. The shoes used to be more comfortable and look better (Over time they've changed the vegan leather boots to have fabric on the back, etc.), but I kept my account in hopes of using my remaining customer credits over time. I recently ordered some shoes for my girls for school. It used 2 credits plus I had to pay $20 additional dollars. The shoes were shipped on the 4th of August and said they were delivered on the 18th. I never received any of them. When I contacted the shipping company they told me I had to contact ShoeDazzle. When I contacted ShoeDazzle they told me that since the tracking said it was delivered that they would send me a 1 time courtesy reshipment of the ordered items. Then I was told that 2 of the 3 items were no longer in stock so I would have to take a customer credit. No surprise that they kept the $20 I had most recently paid and credited $55 of my previous customer credits back to my account. So I got to spend $20 for shoes I never received. I told them to close my account. Buyer beware: the way they break down the price of items and how you can use your credits you will always have to pay additional money in order to try and use the customer credits you already have. I'm eating the remaining 6 credits I have with them and will happily shop for shoes elsewhere. Wish I would have just closed it years ago when the quality was declining and accepted the wasted money then.

My 1st order i ordered 3 pairs of boots. When they finally arrived nearly ONE month later they sent me 1 pair in a box that was marked 6 but inside was 6.5. The other pair there was no zipper and no freaking way my foot fit into it even a little bit. Horribly product. I returned 2 out of 3 items and skipped the next month as i should have been receiving 1 store credit and one return for the proper size. The 2 pairs of boots didnt arribe for ONE month to shoedazzle. I used the store credit to purchase a "fur coat" and according to their size chart i was a L. I paid the difference of 18$. When it arrived ONE month later (skipped a month again) it was WAY too big. I submitted for a smaller size on Dec 6th 2022... i called today jan 18th 2023 and was told my return was recieved 14 days ago but they failed to A,) realize they didnt have my new size in stock... B) NOTIFY me... C.) Issue a store credit! If i hadnt called they would still be in freaking limbo! I asked for alll my money back only to be told that they could refund my CC of 18$ in 7-15 business days, id then have to wait for the credit to appear on my shoedazzle account in order to request a cheque be mailed out to me which could take 6 to EIGHT weeks to arrive. I asked to speak to a manager, the CSR put me on hold only to come back and repeat the same BS. I asked again and she put me on hold again and when she came back she literally passed the phone to her coworker who pretended to be a "supervisor" who told me the exact same verbage. I had enough of this comoany its total BS and product isnt worth it! I cancelled my subscription! Dont subscribe as its a total hassle to try and cancel as well, they will offer u a 20$ credit and trust me $20 isnt worth this headache. Their call centres are open 24/7 so its safe to assume the staff isnt in north america.

I have called this company MULTIPLE times to cancel my membership & they WILL NOT take no for an answer. I can not afford this monthly payment & every month they take the $49.95 out of my account. I have never had a more frustrating experience with a company in my life! I’m getting ready to report them to the better business bureau! They are freaking ridiculous!

I was really excited to receive my boots from Shoedazzle, but unfortunately, I was disappointed with my experience. I ordered my usual size, which was clearly marked on the box, but I had a hard time getting my foot into the boot. It was frustrating to say the least.

To make matters worse, I was charged $49.95 for not skipping the month. The boots themselves were priced at $34.95, but somehow I ended up paying an extra $4.95 out of pocket. And to add insult to injury, I was only given a credit of $33.00. It just didn't make sense to me.

To make matters even worse, I had to pay for the packaging to return the boots. I couldn't believe it! It was outrageous! I've had enough of this company. They've always been a rip off, and this charge was only because I forgot to skip the month. It's so hard to cancel my membership, and I can never get through to someone. I have to try to remember to cancel, but I'm definitely canceling once I get these small boots returned.

Overall, my experience with Shoedazzle was disappointing. I was excited to receive my boots, but the sizing was off and the charges were confusing. I hope they can improve their customer service and make it easier for customers to cancel their membership.

Yo, I gotta say, I was a big fan of Shoedazzle. They had some killer deals and discounts that really hooked me in. But then they went and messed things up with their new computer program. They started blocking customers with multiple accounts, which was a total bummer for me. I mean, I get it, they gotta keep things fair and all that, but come on. At the end of the day, they're a business and they gotta make that money, you feel me?

But here's the thing, they could have handled it better. I've been a loyal customer for years and I've had multiple accounts with different deliveries coming to my address. It's not like I was trying to cheat the system or anything, you know? But because of this new program, I lost access to my main account and some of my orders got canceled without me even knowing. Not cool, Shoedazzle, not cool.

I think they need to figure out a better way to deal with this kind of stuff. Maybe they could have reached out to customers with multiple accounts and worked out a solution together. Or maybe they could have given us a warning before just shutting us down. I don't know, I'm not a business expert or anything, but I do know that this was a bad way to conduct business.

All that being said, I still love Shoedazzle and I'll probably still shop there. But I hope they learn from this and do better in the future.

ShoeDazzle's shipping service has been a really bad experience for me. I ordered some boots with the order number #[protected] and it's been in pre-shipment for TEN whole days! I mean, come on, ShoeDazzle, what's taking so long? They say that their entire shipping process takes a maximum of fourteen days, but it's been ten days already and my boots are still not on their way to me.

I tried calling their help line once and also talked to someone in their live chat, but it was no help at all. The person in live chat actually lied to me and said that USPS had already picked up the package. But that's not true at all! ShoeDazzle has only created a shipping label for my boots and nothing else. I feel like they're just playing games with me and my order.

Honestly, this is my first time ordering from ShoeDazzle and it's probably going to be my last. I just want my boots, ShoeDazzle! If they're not shipped soon, I'm going to have to demand a refund. I don't have time to wait around for something that should have been shipped already. It's really frustrating and disappointing.

So, I got my boots and they were way too big, like two sizes too big. I talked to someone from customer service and they told me to send them back. They said they had the right size in the warehouse and they would send them to me. But, it's been a month and a half and I haven't heard anything from Shoedazzle. I didn't get any emails or anything. So, I called them up and they told me that they put $12.95 in an account for me to use. I guess that's okay, but I wish they would have told me that before.

I don't know if I'll use Shoedazzle again. The only reason I wouldn't is because they don't have all the sizes available all the time. When I called back, one of the representatives was really rude to me. I don't think I'll refer anyone to this website. It's just not worth the hassle.

This site is a complete disaster! I was a member and let me tell you, their items are so cheaply made. But what do you expect when you're paying such low prices, right? I had ordered a few things and they never showed up. Not once, but multiple times! When I tried to cancel my membership, they told me that I couldn't get a refund in any way except for store credit. Can you believe that? I had to fight with them for weeks just to get a refund check sent out. And guess what? It never arrived because they sent it to the wrong address! Can you believe the incompetence? After finally getting a new check issued, it STILL hasn't arrived. It's been over 18 weeks and I'm still trying to get my money back. They keep telling me that they can't send it to my card, but I don't believe them. This company is just trying to scam people out of their hard-earned money. If I ever saw their CEO, I would happily spit on them. This company is just despicable.

I used to be a loyal customer of Shoedazzle for years, but I recently decided to cancel my account. The reason for this is because the last 10 pairs of shoes I've purchased from them have been a complete disappointment. They were poorly made, extremely uncomfortable, and looked cheap. Not to mention, the fitting was off and just didn't feel right on my feet.

Another issue I've had with Shoedazzle is their limited options. There have been many times where I've had to skip the month because the shoes they offer are either unattractive or sold out. When I've given feedback about this, their solution is for me to shop on the day the new items come out if I want to get my size (which is a common size 7). However, this is not a solution at all. Even when I shop right away, they still don't have my size available.

The worst part is that I've had to return a bunch of shoes because they just didn't meet my expectations. At this point, it's just not worth it anymore. I'm disappointed because I used to love Shoedazzle and their concept of a monthly membership for shoes. But now, I feel like they've let me down too many times. I hope they can improve their quality and options in the future, but for now, I'll be taking my business elsewhere.

Shoedazzle is the bomb! I've been a fan of their shoes since way back in 2010. I mean, seriously, 90% of my closet is filled with Shoedazzle and JustFab shoes. But let me tell you, I've had my fair share of ups and downs with this site. Sometimes I forget to skip the monthly charges and end up with a ton of credits that I don't know what to do with. But hey, that's on me, right?

Anyway, this month was different. I logged onto the site and was pleasantly surprised to see not one, not two, but THREE pairs of shoes that caught my eye. I was so excited that I just had to buy all three pairs. One collection reminded me of those Candies shoes that were all the rage back in the day. You know the ones I'm talking about, right? I just had to have them in two different colors. And the other pair was a chunky heel that came in this fab color that I just couldn't resist. It's so versatile, too!

I have to say, I miss these timeless styles. It seems like everything these days is all about the latest trends and what's hot right now. But Shoedazzle has always been able to strike a balance between trendy and classic. And let me tell you, these shoes are comfortable, too. I can wear them all day without my feet hurting, which is a huge plus in my book.

Overall, I'm really happy with my latest Shoedazzle purchase. I know I'll get a lot of wear out of these shoes, and I'm already looking forward to my next order. If you're looking for stylish, comfortable shoes that won't break the bank, then Shoedazzle is definitely worth checking out. Trust me, you won't be disappointed!

Shoedazzle used to be my go-to for all things shoes and clothes. I was thrilled to find a website that offered trendy and high-quality items at affordable prices. However, as time has passed, I've noticed a significant decline in the options available for plus size clothing. It seems like the updates for straight sizing come in more frequently, leaving us curvy gals with limited choices. And don't even get me started on the lack of variety in wide width shoes. It's like they only offer the basics and nothing fun or unique.

To make matters worse, the shipping time has increased significantly. I used to receive my purchases within a week, but now it takes upwards of a week and a half. It's frustrating to wait that long for something that I'm excited to wear.

I've been considering canceling my membership with Shoedazzle because of these issues. It's disappointing to see a company that I once loved fall short in so many ways. I'll give them one more year to see if things improve, but if not, it's time to say goodbye.

I was super excited when my black boots from Shoedazzle finally arrived. I had been waiting for them for what felt like forever! As soon as I opened the package, I tried on the right boot and it fit like a glove. I was so happy with my purchase that I immediately threw away the grey plastic packaging.

But then disaster struck. Two days later, I had an important appointment and went to put on my left boot, only to discover that I had two right foot boots! I couldn't believe it. I was so upset that I thought I was going to cry. I had to change my whole outfit and ended up being late for my appointment. It was a total nightmare!

To make matters worse, I had to email my daughter the return label because she lives in a different city than me. She printed the label for me, but now I'm just waiting for it to get back to me so I can send the boots back. I really hope they don't say I need another label, because this whole situation has been a real ordeal for me.

Despite all the trouble, I'm still hopeful that Shoedazzle will make things right. I just want to be able to return the boots and get my money back. Once this whole thing is resolved, I'll be able to breathe a sigh of relief and move on with my life.

I was really excited to order from Shoedazzle.com and was looking forward to receiving my package on January 30th at 6:00pm. I had been checking the tracking information regularly and was eagerly anticipating the arrival of my new shoes. However, when the time finally came, I was disappointed to see that the delivery date had been pushed back to February 1st at 6:00pm.

To make matters worse, when February 1st rolled around, my package still hadn't arrived and the delivery date had been changed yet again to Friday the 3rd. I couldn't help but wonder if the date would change again when the 3rd came around. This was starting to get really frustrating!

I had heard from a friend that the same thing had happened to her, but I decided to give Shoedazzle a chance anyway. Unfortunately, it seems like the odds were not in my favor. I understand that shipping can be unpredictable, but it would be really helpful if Shoedazzle could pick a date and stick with it. If they need to adjust the shipping time, that's fine, but it's really frustrating to have to keep adjusting my plans and arrangements for package delivery.

To make matters worse, I live in an apartment complex and have to make sure someone is available to receive my package so it doesn't get stolen. It's really annoying to have to take time out of someone's day to be there for a delivery that doesn't even show up.

Overall, I'm really disappointed with my experience with Shoedazzle. I was really looking forward to my new shoes, but the constant changes to the delivery date have left me feeling frustrated and annoyed. I hope that in the future, Shoedazzle can improve their shipping process and provide more accurate delivery dates for their customers.

As I read through the complaints I noticed no one mentioned the fact that one the pricing of the shoes are inaccurate and two the shoes cost more being a VIP member. I have bought shoes from them previously without being a VIP member (This was also when they first opened) the shoes were the actual price and there are of good quality I still have and wear them. Last year I became a VIP member figuring I could save money. AS I have learned VIP members are excluded from the sales so VIP members are charged a slight discount, (if regular price is $100 Vip price is $72) so your credit of 39.95 will never cover the cost of a shoe, but if you aren't VIP the cost of the shoe will be around $32.00. Who runs a business in this manner? SCAMMERS DO! Also the quality of the shoes have went to a 0, the shoes I have gotten this year are not the greatest and the sizing is all kinds of wrong!

I placed an order for the 1-2 express delivery which is 24.95 the day comes and my shoes have not arrived when I call to see where my order is Amanda says that paying 24.95 does not mean they will arrive in 1-2 days it just means they get the shoes shipped out faster which does not even make sense. Definitely will not be getting anything else from here

I ordered shoes and they were stolen
I was out if town and set up for notification which I never received because someone would go get my packages
I called the customer care and was told I would be refunded
I never got a email confirmation fir the first context nor one for today
They are saying I never called the first complaint
I saud pull up the recorded call their company they used has bad reviews after doing my own investigation for missing packages
I am a long time customer and have never had a problem
I do not like how I was treated

I am a VIP customer per Shoedazzle the company website gets tangled up with too many customer soon as the 5th of the month comes so you can't skip a month. Then when you attempt to use the credit it still want a payment deducted out of your account. Then they give vip one price on showroom when it gets to the cart it changes. Example mara wedge sneaker which shows $12.00 offer for vip but when get to checkout it changes to $42.95. The agent keep saying refresh it is a glitch but when you do it does not. Finally it does the refresh. The shoes are $12.00 but they still want $18.00 taken out of your bank account.

10/24/2019- on chat, Chad was to EXCHANGE 3 pairs of boots for other size, they didn't have one pair in my size so he allowed me to select another pair for same price, he entered exchange orders incorrectly 3 times. I was charged for new boots, they received the original boots I sent back but I never received a refund/credit & they deleted my acct

I ordered the reckless Ankle Boot to take on a trip. Once, the shoe arrived it had 2 different sizes in the box. One was a size 8.5 and the other was a size 6. I called the company to exchange. The person on the phone act like he couldn't understand what I was telling him. He didn't even seem to be concerned or anything. He didn't even offer any type of discount or tried to keep me as a customer when I told him I will not be ordering anything for awhile or when I told him I was thinking about cancelling my membership.