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1.6 1175 Reviews

Shell Complaints Summary

167 Resolved
1008 Unresolved
Our verdict: With Shell's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Shell reviews & complaints 1175

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S
10:52 am EDT
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Shell service

On 22 of September in morning time I was kicked out of the shell store for no reason.. untrained employee ask me to leave the store and never come back again .. I did not get the name of the employee but I know he brown skin Indian or paki
I bought few ticket of football pools
And it was 160 dollar.
There was 2 people working at that time the brown skin came back to the store after he was doing something out side and ask his partner how much he play and the partner reply 160 $
The he start screaming and yelling at me .. he should explain the roles of olg
Instead he told me to leave the store and never come again ..then I left the store.
I ask him gently who he is the ask me to leave the store..he was still yelling
I am so sad that shell hire these kind of people
Untrained people
Very unrespectful
High temper
Customer services is an art
Not every one should be behind the cashier
Beside that he always was on the phone when I come in the morning and you guys should see the vedio
Thank you for you time to review my complaint
Hope you guys take the right action
I don't want to lose shell over untrained employee
Samir shlimon
[protected]@yahoo.ca

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L
11:39 am EDT
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Shell employee interaction

The shell gas station in Portland Oregon on 18145 SE Division St. has a gas attendant named Josh that was the most disrespectful, rude, downright offensive employee I have ever had to deal with at a gas station. After waiting for him to show up for 4 minutes (which in Oregon is a long time, we can't pump our own gas, must let an employee do it and they are always right there at any gas station you go to unless you just have to wait your turn because they are working on another vehicle, which still doesn't take very long) after I pulled in and was the only car there, he didn't appreciate it when I made a comment about there actually being someone working. He proceeded to get very angry and cursing and calling me derogatory names, even in front of the stations assistant manager Heidi when I went inside to report him. Heidi was not much better since she was trying to play it off like everyone is just having a bad day. She was defending her insolent employee more than anything else. I don't know what kind of business this Shell is trying to run but if they think that employees cussing out customers is acceptable then they should not be in business.

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Saroahmin
, US
Sep 19, 2019 10:21 pm EDT

@stoppers of course it's people like you who think employees not doing their job, smoking or playing on their cell phones around the corner is perfectly acceptable behavior for a business. You are probably that employee. Good luck in life with that attitude.

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K
9:15 am EDT

Shell limpopo

I've e got a complaint about bela bela and mokopane petrol compare to ones in pretoria and johannesburg. Every time I fill up in bela bela it finishes up quicker and when I head back I fill up at home in johannesburg and it lasts longer then usual. Would like to know why is there a difference because it's the same brand but different quality, or do they add water to their petrol or air. Please help and i'm hoping there will be a difference in future

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Z
12:07 am EDT

Shell food

Ive noticed that when one comes into this overpriced "convenience" store, the staff members treat each person differently especially of they know you. Not only, on most occasions, there are never any pastries available & been told they're following orders from hq! If there is one cashier at she's at the petrol teller, she won't move from there even if there is nobody paying for fuel. Also you don't really get greeted back & their level of service is putrid! I use to be a regular client, but, the customer service puts me off completely! Train the staff diligently! I detest having to give my money to a miserable cashier!

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T
2:52 pm EDT

Shell tyler coma

I've been to this store several times. There's one girl name tamika . Her boyfriend fights anyone that he feels disrespects her. People are afraid to go to the store because of these people. The manager I have caught many different occasions under the influence on the job. There making it hard for regular people that's been going there. I've called the managers he questioned me on how u got his number when I tried to tell him the ongoing problem. This store really needs some help and guidance.

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2:49 am EDT
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Shell v power nitro+

My name is Anthony Wilson I was visiting family in baltimore I am from NY I went to shell station to fill up before I headed back to NY and after leaving station 2 blocks away I heard a pop and the car started shaking vigorously as I was at a red light. When I turned the corner the car shut off. I had to leave the car and call a mechanic the next morning. This all happened August 30th 2019. After trying multiple test and siphoning out the bad gas he discovered that it ruined my spark plugs. In all I had to pay out over $800 to repair my car. I missed two days of work at the post office totaling $400 and was reprimanded for my absence. This situation has caused me great discomfort. And set me back financially. My email is [protected]@gmail.com

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T
8:59 am EDT

Shell customer service/sexual harassment

The cashier Ray in this location is the most obnoxious, and sexual harasser I have ever encountered in any of the times I have been to a gas station to get my car filled. I do not know how Shell employs such ill mannered employees who do not know the difference between doing their job and trying to hit on every woman that comes in. I went in to get gas NOT to have him hit on me as if I was some street woman. I went back and told him to stop the harassing and another customer heard me and she agreed. The women who are around this community have had several encounters with this man and even though we have seen him with his wife in this location and some kids, he seems to be a desperate man in need of attention. I have reported this incident with our HOA and they have listened since this is not the only report this man has. It is very sad to know his wife will be notified on such incidents. Please have this man fired, my husband was very upset but I managed to talk some sense into him. He wanted to go confront this cashier. It is known around our community this man's real name is Raheel Khatri and him and his brothers have a very bad reputation.

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K
3:49 am EDT

Shell employee charged me twice and owner refuses to pay me back

I was at this location on 8/20/2019 at 00:59 hours. The cashier scanned my items and the total was $20.87. I paid by Mastercard and was approved. I received an Auth# 020779 and the cashier thanked me. So I went to my car. 30 seconds later, the cashier came to my car and said that my credit card was not accepted. I told him that it was approved and I received Auth # 020779. His total was still on the screen and informed me that his register is using a new system and was not able to accept my credit card. I used another Mastercard and received an Auth # 010020. I received an email that I was charged twice for a total of $41.47. I talked to the owner of this Shell Station and he told me that in a few days I will only pay $20.87. Well, I waited a few days and still was charged $41.47 and now the owner refuses to pay me back the $20.87. The owner tells me that he has been doing business for over 20 years and that he trusts his cashiers. The owner doesn't know that I have worked at a Shell Station for 30+ years and managed 3 stations in the past. I don't trust the owner or his cashiers and I will never go to this Shell Station again cause I do not want to pay extra again. The owner does not know how to treat his customers right and this is how you lose customers.

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S
7:12 pm EDT
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Shell food service

I sat and waited an hour or so for liver to be made. The clerk at the register told me they were waiting for the cook to get off break. It's been well over her break time and there is still no food being made. The clerk at the register offered to give me the number to call and see when they would be ready, but that's not an option due to me staying 20 minutes away from this store. I left to run an errand and came back. Yet it still wasn't done. They don't seem to take their jobs serious at this store. I'm in Pine Bluff, Arkansas on olive street. This store is located across from Walmart off the highway. In no way, shape or form should a customer have to wait for something to be made this long. Please get this taken care of as soon as possible. Your worker/cook doesn't seem to care! I don't know the person's name, but it was a female.

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Update by S18
Sep 07, 2019 10:58 am EDT

You all sound like a bunch of hypocritical idiots! Clearly we don’t live in the same place and you wouldn’t know unless you lived here! [censored]ing [censored]!

Update by S18
Aug 31, 2019 7:41 pm EDT

Someone just came out to tell me that they were waiting on them to “unthaw”. It wasn’t the cook of course, but at least the clerk had decency enough to let me know what was going on once she found out. I’m more at ease now, but I wish I didn’t have to sit here this long to wait. Thanks to her!

Update by S18
Aug 31, 2019 7:31 pm EDT

It’s going on two hours and the food still hasn’t been made! I’m highly angry at this point!

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R
1:50 pm EDT

Shell double charged for gasoline

I attempted to fill my car with gas on 7/30/19 at the Georgia Ave. station. AS usual, I entered my credit card and received the response to see cashier inside. I entered the store and explained the statement to a Mr. Gentle who told me to pay him inside, which I did using the same credit card that was rejected at the pump. He then told me to return to the pump and re-insert my credit card. I protested that this might cause me to be double charged. His response was that it would not, but that it would only approve the purchase, but will not charge me again.
When I got my visa card statement, I noted that I was double charged for the purchase. So I returned to the station, showed Mr. Gentle my inside purchase receipt and my Visa card statement from my bank. Mr. Gentle refused to recognize the problem but insisted that there was no way that I could have been double charged and if I wasn't satisfied with his response that I could go online and google Shell Gas and explain the problem to Shell. I have all of my documentations, i, e., receipt for the inside purchase and my Wells Fargo bank statement. I would like to be reimbursed for the double charge which was $45.75 for the inside purchase which he told me to estimate the amount that my car would take, and and $36.66 for the actual purchase at the pump.

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L
5:42 pm EDT

Shell fraud

I was recently charged twice $80 out of North Carolina Shell for lord knows what, which was caught by my bank and myself. This is the second time that this was done to our account, and both times it was from a Shell station out of North Carolina! We live here in a very small town and its the closer to visit for gas, but the reputation that this has shown us not once but twice, we will be going further. I really dont know how this happens and always comes up the way it does, but it pretty discouraging.

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11:54 am EDT

Shell Gas

I was using Pump 4, tab on the "regular", after I finish pumping my gas, I received my receipt. I noticed that I was charged incorrectly. so I looked at my receipt and I was charged for "premium" price. I went into the station to talk the cashier. he said that was not his probably. I told him, that, he need to check the pump. he repeated himself. I just left. I have never put "Premium" gas in my life. (I am not able to upload receipt) my receipt information:
[protected]
08/18/19 [protected] 06:19:18 pm
16.01 price $2.75 -= $44.19
thank you Sonia Barron [protected]

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3:04 pm EDT

Shell service

I visit here several times on a daily basis ! Most of the workers are rude and have no clue what is going on ! A couple of the workers are always on there cell phone with a line of angry customers ! 2nd shift is really bad with nothing stocked up and the bathrooms are a mess ! The manager is the only one who is very friendly and knows what is going on .

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M
4:52 pm EDT

Shell jamie oliver sausage roll

At approximately 18.00hrs on Saturday 10th August, i entered the Shell Garage in Buckhurst hill, Essex.
I purchased appx £25.00 of gas and 2 Jamie oliver sausage rolls, around 9pm my wife started to feel very nauseated, the sausage rolls were the only thing she has eaten all day, i have checked the sell by date, and there isn't a date recorded on either of the packets, my wife is very very ill.
i will attach a copy of the packets.
i have called the garage to recommend they remove what sausage rolls they have left on the shelf as i fear somebody else my experience the same problem as my wife.
The garage assistant has asked me to return in the morning.

As i never took my receipt, i will forward my bank transaction when it appears on my Natwest app.

Regards
Mr Shane Kyte
Tel : [protected]
[protected]@sky.com

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Update by Michelle Kyte
Aug 10, 2019 4:53 pm EDT

At approximately 18.00hrs on Saturday 10th August, i entered the Shell Garage in Buckhurst hill, Essex.
I purchased appx £25.00 of gas and 2 Jamie oliver sausage rolls, around 9pm my wife started to feel very nauseated, the sausage rolls were the only thing she has eaten all day, i have checked the sell by date, and there isn't a date recorded on either of the packets, my wife is very very ill.
i will attach a copy of the packets.
i have called the garage to recommend they remove what sausage rolls they have left on the shelf as i fear somebody else my experience the same problem as my wife.
The garage assistant has asked me to return in the morning.

As i never took my receipt, i will forward my bank transaction when it appears on my Natwest app.

Regards
Mr Shane Kyte

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J
11:30 am EDT

Shell air service

Dropped in 1.50 to get air for tires, it didn't turn on. Attendant named "Sharp" said to NOT drop money in next time and that he will turn it on. I waited for a minute, it never came on. I went back and told him its not working and that I would have to push a button. There was no button but the machine turned on. I was able to pump one tire and it turned off. I went back and asked him to turn it back on, but he said I would have to buy gas or pay more. I told him that I already dropped 1.50 and no air machine has ever turned off in after one tire. He implored that all stations are like that, I asked him to go for a ride to show him he's lieing. He refused of course and told me to buy gas, else 1.50 is good for about 30 secs.

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9:04 am EDT

Shell service

The asst manager that works at this store, mind you I walked out today due to this lady. Her name is mindy. She is very rude, disrespectful even when customers are inside the store. To work with her it's hard, for the way she treat you. Like I said she don't care. The last time I checked you are not supposed to do this in any way infront of customers. I was really excited to work there. But I will not take this treatment anymore. I tried talking to manager but she is on Mondays side. I'm very upset. Them kind of people don't belong working in retail. I want something done please. I couldn't work with her.

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M
4:18 pm EDT
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Shell no gas and pumps not operating

Exit 29 Shell station has pumps covered and only offers fuel to big trucks. There has been no gas available for about six months. A sign says "rennovating" but nothing changes.

The Shell station on Habersham has not had Premium gas for several months. The attendant in the quick shop there keeps saying the pumps will be replaced. They have not been replaced.

We now have to go to the BP station or drive 12 1/2 miles to another Shell station.

This situation needs to be remedied.
Thank You.

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I
6:33 am EDT

Shell customer service

Each month I fill up my tank twice, never have any of the attendants given me satisfactory/excellent service. They never offer to check my oil, water, tyre pressure or even clean my windows. The only time they do it, is when I request it. The latest bad experience was today when I wanted to fill up my tank, I was told I'm too late there's no petrol (not even know if I'm coming to fill up or not). But this pissed me off. Not sure how much truth was in that because I've never experienced anything like that before. Some of the attendants act like children. To my knowledge attending to customers are on a first come first serve basis. I might have it wrong, but that's how it works all the time. There was an instance where other customers who arrive after me, gets helped first.

These attendants needs to be educated on how to provide proper customer service

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D
12:24 pm EDT

Shell product, customer service, customers always wrong

The shell fuel station on Hickory ave in Harahan, LA. is charging me a different price every single time i go there! I am so VERY UPSET and disappointed in the way this one man owens several stations in the area and has treated his employees in an unprofessional, degraded manner. These people i speak to every day and you would not believe what i have been told about the owner. Also, i have noticed a rather HIGH turn over rate with his stores. I don't mind paying a fair price for any one item, but i refuse to be overcharged and or a different price depending on which person is at the register at that particular time. I just wanted shell corp. to know how subsidized owner of Shell is using the corporations name. I truly hope that some person can do something about these issues.

Thank you,

SINCERELY.

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W
8:03 am EDT

Shell unethical behaviour

On Saturday 20th of July i bought a gas Cylinder, Only got around to connecting it to my heater on 21th of July when i got home only to realize its empty, went back to the Gastation, called the owner at my expense, told me to come back today 22th of July to resolve the issue. Went back whereas he shouted at my wife and said its not his problem.

The owner fills his tanks before price increase, says his tanks are empty just before the increase then sells the fuel the next day with the new price increase price. All my neighbors close to the filling station knows this and realized its what he does every time.

Very unethical and bad ambassador for Shell in Bloemfontein Freestate South-Africa.

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Shell In-depth Review

Company Overview: Shell is a globally recognized energy company that has been operating for over a century. With a strong presence in the oil and gas industry, Shell has established itself as a leader in providing energy solutions to customers worldwide.

Products and Services: Shell offers a wide range of products and services to meet the diverse needs of its customers. From petroleum and natural gas exploration to refining and marketing, Shell provides reliable and high-quality energy products to individuals and businesses.

Pricing and Value: While Shell's products may not always be the cheapest on the market, they offer excellent value for money. The company's commitment to quality and reliability ensures that customers get products that meet their expectations and deliver long-term value.

Customer Service: Shell prioritizes customer satisfaction and strives to provide exceptional customer service. Their knowledgeable and friendly staff are always ready to assist customers, whether it's answering queries or resolving any issues that may arise.

Convenience and Accessibility: Shell has an extensive network of service stations, making it convenient for customers to access their products and services. Whether you're in a bustling city or a remote area, you can count on Shell to provide you with the energy solutions you need.

Environmental Sustainability: Shell recognizes the importance of environmental sustainability and is committed to reducing its carbon footprint. The company invests in renewable energy sources and implements innovative technologies to minimize the environmental impact of its operations.

Innovation and Technology: Shell is at the forefront of innovation and technology in the energy industry. They continuously invest in research and development to discover new ways of extracting and utilizing energy efficiently, ensuring a sustainable future for generations to come.

Corporate Social Responsibility: Shell takes its corporate social responsibility seriously and actively contributes to the communities in which it operates. Through various initiatives, the company supports education, healthcare, and environmental conservation, making a positive impact on society.

Reputation and Trustworthiness: Shell has built a strong reputation for its reliability and trustworthiness. With a long history of delivering quality products and services, the company has earned the trust of its customers and stakeholders alike.

Competitor Analysis: In a highly competitive industry, Shell stands out as a formidable competitor. Its strong brand presence, commitment to innovation, and focus on customer satisfaction give it an edge over its rivals.

Overall Rating and Recommendation: Shell is a highly reputable and trustworthy energy company that offers a wide range of quality products and services. With its commitment to sustainability, innovation, and customer satisfaction, Shell is a recommended choice for individuals and businesses seeking reliable energy solutions.

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Shell contacts

Phone numbers

+31 70 377 9111 +1 (888) 467-4355 More phone numbers

Website

www.shell.com

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