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Seven West Media / Channel 7
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Seven West Media / Channel 7
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1.4 449 Reviews

Seven West Media / Channel 7 Complaints Summary

42 Resolved
407 Unresolved
Our verdict: If considering services from Seven West Media / Channel 7 with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Seven West Media / Channel 7 reviews & complaints 449

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I
3:21 am EDT

Seven West Media / Channel 7 CHANEL 7 4.00 PM NEWS 31/10/2022

I am a victum of witnessing my partner hang himself and take his life.i suffer from post tramatic stress disorder,

on the 4 oclock news today there was a halloween sceen with a man hanging from a tree

THIS IS EVEN HARD FORME TO WRITE THESE WORDS

BUT I UNDERSTAND WE MUST ENDURE HALOWEEN FOR THOSE WHO ARE INVOLVED

BUT SUCH A SCENE IN MAIN NEWS TIME IS A DISGRACE TO CHANEL SEVEN - I CANNOT WATCH THE 6 OCLOCK NEWS IN FEAR IT WILL HAVE THE SAME SCENE

THERE ARE PLENTY OF OTHER PICTURES YOU COULD HAVE SHOWN BUT SOMETHING LIKE THAT

IT IS NOT ONLY IN POOR TAST BUT SHOWS CHANEL 7 HAVE NO REGARD FOR PEOPLES FEELINGS AND HEALTH

I EXPECT A REPLY OR I WM TAKING THIS FURTHER

FROM I.OLIVE [protected]@hotmail.com

Desired outcome: reply plus a awareness to never do such a thing again, for whoever is responsible needs berating over this matter

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6:40 pm EDT
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Seven West Media / Channel 7 Farmer Wants a Wife

Although my wife and myself enjoyed the latest series of Farmer Wants a Wife, we couldn't help noticing the excessive consumption of alcohol portrayed during the show.

It seemed that the people involved had an alcoholic drink in nearly every scene.

There couldn't have been too many scenes where people were sitting without a drink in hand.

In our opinion this sends a clear message that alcohol is a requirement to date and have a relationship.

We understand that this is probably done to provide more drama within the show but it is pretty sad if 'entertainment' is sought by producers through the actions of people under the influence of alcohol.

It was evident in a few scenes that some of the people involved were under the influence and not in a state where their best self would be portrayed.

The message you send through shows like this can have a massive impact on viewers and with that comes a certain level of responsibility.

Please consider this feedback and review the show with this in mind. Perhaps future series or other shows could remove this heavy emphasis on alcohol being required to have fun.

Desired outcome: Consider for future series and other reality shows.

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11:43 pm EDT
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Seven West Media / Channel 7 7 plus

I have been home for a few weeks and watching programs on 7Plus.

I am disgusted and very concerned about the amount of Gambling Advertisements that come on when watching programs.

Nearly every time an add break comes on you get at least 1 if not 2 or even 3 gambling adds one after the other. What is wrong with you channel 7. I Understand that government is trying to reduce the gambling problem as it causes domestic problems, children going without food, wives being beaten, children trying to learn at school without the necessary support from home and you seem to think this is acceptable otherwise you would not be making money from gambling advertisements.

Cigarette ads were banned so should gambling ads. I would like to thinkthat a TV station who is such a household

Shame on you channel 7

Desired outcome: Ban the gambling advertisements they are totally unnecessary as there is enough money going into gambling around the country.

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4:59 am EDT

Seven West Media / Channel 7 The way Australia's Got Talent

Hi, my wife and I would like to watch Australia' got Talent but the way it jumps around from judge and then to audience and then close up shots and to long shots in a five second span is very Off putting Please if the Director or Producer can just let the viewing Audience watch a Talent show it would be much appreciated but at the moment we find it too Frustrating to watch, we Hope and Pray that Something is done as I'm sure most TV viewers would feel the same Chanel 7 do a great job mostly and this is the first time that I have bothered or taken the time to complain as the American and English version of the same name show do it better, Kind Regards Mark and Mary Tankey,

Desired outcome: Better view of the Performing acts

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4:55 am EDT
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Seven West Media / Channel 7 Gambling advertising

Good day, the gambling issues faced inAustralia has been public broadcasted for quite a long time, and yet when watching a sporting event we are bombarded with gambling apps / services at every commercial break. This is even worse when watching 7+ where every break has a gambling add.

Waterhouse got a caning for his heavy handed advertising campaign

Surely you should be meeting your public obligation and responsibilities to such advertising.

Desired outcome: Remove gambling ads as has been done with smoking

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4:11 am EDT

Seven West Media / Channel 7 Channel 7 coverage of the Grand Final

That was the worst coverage of a football match I have ever watched. The distorted camera angles made for difficult viewing - when the camera was behind a player kicking for goal the "out of kilter" technology made the goalposts look as if they were a "million miles away" !

And over use of long distance camera coverage made the play difficult to watch at times.

If that is the only way available for football fans to watch the Grand Final please make a better effort - that was a disgrace this afternoon.

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9:12 pm EDT

Seven West Media / Channel 7 Complaint regarding coverage of late Queen's passing.

I wish to register my dismay at some of your coverage of the late Queen's passing. Apart from the fact that your presenters too often talked over each other I found the coverage of the second reading of the proclamation very poor indeed. There we had numerous people in numerous different uniforms (e.g., some were dressed in medieval uniforms) but we got no explanation as to who they were, what the various uniform were and their history or the relevance of their attendance. All we got was the silly old BBC woman sprouting verbal diarrhoea in speculation about what Prince William's children might have been thinking about at the time. Very, very poor. Come on Channel 7, you should be able to do better than that.

Ian Carmody.

Desired outcome: A response.

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Peter Canning
, US
Sep 19, 2022 8:26 am EDT

Please no more commentators, like the old duck dribbling. So, so hard to listen to.

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M
6:49 pm EDT

Seven West Media / Channel 7 Tv programing

Sat 3/9/22

Last night i noticed HarryPaler:Ipcress File on as the repeated episode for this series; which 7 was repeating for each program of this 4 or 5 part series.

I was recording this from the allocated time given but as usual ch7 over-ran its AFL by 35mins so HPIpcress file started late by ~35 mins.

But also when this ran to 1:17am Saturday it literally cut out before the program ended and went straight to Brand Developer advertising program disallowing the end of the HP Ipcress program.

Now obviously theres been some boardroom discussions on how to 'move' viewers to 'streaming' and other online services where somewhere along the line payment is required by:

- giving poor content programs,

- repeating programs and movies as close as the same day,

- cutting programs listed, which the info given to whoever lists the programs is incorrect or not stated ie TBA,

To name a few issues.

All the so called commercial stations have been doing this for several years now and im sure this is in contrast to the regulations governing programming, but nothing is being done -why?

Desired outcome: You leave no option for reply, so these complaints just go into the nether.

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Update by 58maree
Sep 02, 2022 6:53 pm EDT

Im all for not allowing Gambling Advertisements on tv at all.

Update by 58maree
Sep 02, 2022 6:52 pm EDT

Couldnt organise their underwear!

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6:08 am EDT
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Seven West Media / Channel 7 AFL coverage

How good is it that the finals have started at the same time AFLW has!

We finally get to use the 7 audio now that Ditsy Pearse is unavailable because she apparently can get a kick in the AFLW! No more watching footy on mute and listening to Triple M.

I hope she never retires so we are not forced to listen to her dribble! What does she know about elite football………..

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2:07 am EDT

Seven West Media / Channel 7 7plus

The shows don't stream properly AT ALL! Now it's started cutting off episodes just 5 or so minutes in with Error message that they're "Supposedly" trying to fix problem.

Multiple viewers have problem from all different areas so it can't be blamed on just internet service in their location.

To say you can stream shows or even just 1 episode is FALSE.. BECAUSE IT NEVER WORKS & HASN'T, NOT EVEN ONCE SINCE FIRST TIME I TRIED TO USE IT!

Other channel streaming services are not having this continuous fault so it really does come back to their service not working correctly. They don't seem able to fix fault & should at least OWN UP TO IT & APOLOGISE

Desired outcome: Improvements made to correct error & stop Ignoring situation. Stop using same Error message that says it's a "current " issue when it's clearly ALWAYS an issue

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N
2:03 pm EDT

Seven West Media / Channel 7 Constant Today Show Segments that are the same

I would like to make a formal complaint.

Do we really need to see the NBC Today show segments that are 4-5 years old every day. I have lost count how many times you have played Keith Urban on 7two in the mornings some people are still up to watch the fine art auction. If you are going to do fill ins that are 5-10 minutes long please stop showing the same thing that is like 5 years old not everyone likes Keith Urban and the same goes for the other performances, interviews and cooking segments too.

Time and date - has been going on for years after midnight on 7two, 7mate, 7flix and 7.

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6:57 am EDT

Seven West Media / Channel 7 Channel 7 constantly replaying the same movies

Why is it that the same movies are being shown over and over on free to air. How many times do you need to air Harry Potter. It seems you finish the series then re run it it’s like a monthly event spears over all channels and if it’s not Harry Potter it’s twilight or lord of the rings it’s getting really tiresome. There are hundreds of thousands of movies out there but channel 7 only seem to have a limited library of 15

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6:27 am EDT

Seven West Media / Channel 7 Adds in toy story

I just want to say I have Toy Story on for my 4 year old granddaughter and find it difficult to understand why you have 10 adds each time on while these young ones are watching, I don’t believe these young children are going to act on your adds and you are only making this movie last longer than it has to. I understand you need adds for putting shows on but really you aren’t going to get these children acting on buying anything from these adds. I think you really have to rethink for these time slots for very young children watching.

Concerned grandmother,

Christine Perry

Desired outcome: You consider adds in movies for very young children

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11:21 pm EDT

Seven West Media / Channel 7 Programs often running late

Channel 7 seems to have a very bad habit of constantly running late with their programs, especially at night. An example is 'Crime Investigation Australia' which we tend to record so as to watch later. However, we are lucky if we ever get to see the program in full as it always runs so delinquently late that we end up missing the last 10 to 15 minutes of the program due to the recording finishing before the program has finished. I suspect it is because this channel piles in so many commercial breaks that programs start running behind time. Can't the ads be slashed a bit, or is the channel so short of funds that they need this excessive advertising to pay for the station? I doubt many people watch the ads anyway as they are so annoying, intrusive and interrupt programs so much. The commercial breaks need to be dramatically reduced, with far fewer ads in each break. It's not fair that a program that is scheduled to begin at say, 8:30 PM should in fact not start until perhaps 20 minutes after that time.

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1:59 am EDT

Seven West Media / Channel 7 7plus

Programs are buffering/stopping. Makes impossible to watch. Checked speeds with internet provider and there is no issue there. No problems with sbs and Amazon.

The 7plus help line were hopeless. Didn't help at all and wouldn't respond to my questions in the end. Bloody disgrace. I have the email trail if you are interested.

Also why do you make it so bloody hard to find contacts to help?

I asked them to ring me and they said it wasn't policy.

For a company like seven who has a core value "make it happen" is a joke.

Desired outcome: Fix it

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10:05 am EDT

Seven West Media / Channel 7 Advertising of promos for the channel

Do the producers honestly believe that the over the top childish and riddiculous antics of the hosts of The Masked Singer think this is entertainment. What a dreadful dumbing down of the intelligence of viewers who are trying to watch shows on the network. The whole program and advertising is embarrassing. Sick and tired of the stupidity and over the top advertising and antics. The presenters show just how immature and unintelligent they are. This show must get good ratings otherwise you wouldn't promote it so strenuously. I for one will be turning off Channel 7 until you can upgrade to a more discerning and intelligent audience.

This rubbish is what is very wrong with society today. Very dissatisfied.

Desired outcome: Response

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Nardia McPhee
, US
Aug 28, 2022 2:06 pm EDT

Ummm the masked singer is not on 7

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D
2:07 am EDT

Seven West Media / Channel 7 Channel 7 Live Commonwealth Games Broadcast - Debacle

What a debacle/fiasco Channel 7s so called live broadcasts from the Commonwealth Games is.

Is there no Central Control Unit applying Quality Control to what you are broadcasting?

Each night the camera vision from the swimming events is regularly out of control, scanning all over the place out of focus are not showing the event at all.

Last night, 31st July apart form about the first minute of the Fiji Rugby 7s semi-final the cameras were again doing the same and it we missed the whole rest of the match!

What is going on. An absolute disgrace in 2022.

Desired outcome: Get your broadcast quality control in place - are you all asleep at the wheel?!!

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6:01 am EDT

Seven West Media / Channel 7 Poor signal coverage - channel 7 ONLY

We love watching channel 7, but the coverage has been adversely affected over recent months so whenever we get wet weather or windy all our channel 7 channels are pixelated. None of the other channels are this way affected. Our transmitters are located at or near Bald Knob, near Maliney Qld. We are located at 70 Alfs Pinch Road, Beerwah Qld

Desired outcome: Provide uninterrupted coverage to the Sunshine Coast area.

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7:44 am EDT
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Seven West Media / Channel 7 Program channel change

Home and Away is a Multi Logie winning program and it has just been shuntered from 7 HD to 7-2 non HD without notification and replaced by AFL which is limited to a certain number of people . Channel 9 has the NRL , has 7 done this shunting of Home and Away to compete with the NRL . I'm very disappointed that this shunting has taken place , you obvious don't think that Home and Away is getting great rating or you wouldn't have shuntered the program .

Desired outcome: Put Home and Away back to 7 and put the AFL on to 74 which was always on 72 .

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2:30 pm EDT

Seven West Media / Channel 7 Getting tired of the countless same old U.S. Today show segments

Can 7 fix this the concerts are too old was recorded way before the pandemic started. The cooking segments are the ones recorded at the start of the pandemic are old also.

There are people that are up in the mornings dont want to hear the same thing over and over again.

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