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2.2 211 Reviews

ScoreSense.com Complaints Summary

66 Resolved
145 Unresolved
Our verdict: Engaging with ScoreSense.com, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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ScoreSense.com reviews & complaints 211

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6:10 pm EDT
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ScoreSense.com unauthorised charges to bank account

This company gets your details for &1.00 to provide a credit report and in small print is the seven day free trial which you have to cancel or they charge your account a fee of $29.95 every month until u cancel... Another internet company using small details guises as free to scam your money.

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Carol Derochie
Dunedin, US
Jul 22, 2015 7:49 pm EDT

I have never heard of CreditSense and I had a 29.95 charge taken out of my acct. I never signed up for any credit report with ANYBODY because I know my score is good. This is a scam and if you charge again we're getting a new credit card.

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ScoreSense
Dallas, US
May 10, 2013 8:32 am EDT

Hi,

We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:

Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

Thank you,
ScoreSense

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11:44 am EDT
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ScoreSense.com refund for product didn't want

Jan 2013 signed up for free $1.00 credit list. Since them have been billed 3 months. Called above phone number and was told that the information on my bank statement was not their buiness. I read the complete line to the representative an then she accnoldged ith was them they biled us$29.95 for jan, feb and march. I called to cancell and was given a $1.00 refund. That was on april 3 2013. Called again on april 22, 2013 and denied a refund as I had already received a $1.00 refund. Told them we had not logged into this businss since the firts time in january so that would show we had'nt used this service. They could log onto this account and see there han't been any activity. They said they would send to another department for review and less than 24 hours we received a denial for refund. They are a rip off, please do not use this business, the two employes I spoke with were dumber than a stump. I asked for their mailing address and neither the supervisor or rep had difficulties with locating an address.in fact the cust rep I asked 2 times for an address then said what address and hold on i'll have to find it. How unprofessional! They are not at all professional in the business sense. I told the rep what I was calling in about then asked for a supervisor then rep asked me what I was calling about so she could tell the supervisor. Told her she should know why i'm calling as I just explained it to her. Total nightmare with this unproffesional. Totally disaster, would not recomend to my worst nightmare.

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ScoreSense
Dallas, US
Apr 24, 2013 11:19 am EDT

Hi,

If you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:

Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

Thank you,
ScoreSense

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4:42 pm EDT
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ScoreSense.com stole money from my credit card

I purchased a copy of my credit score from scoresense for $1, immediately after this they started an unauthorized draft of my account for $29.99 per month. I called to complain and they assured me it would be fixed and credited but it never happened, they continued to draft my account until I called the card company and had them blocked. These people are true scammers probably making millions with this theft.

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ScoreSense
Dallas, US
Apr 11, 2013 9:26 am EDT

Hi Stan,

If you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:

Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

Thank you,
ScoreSense

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12:08 pm EDT
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ScoreSense.com money taken from my account

In my e-mail address a free 3- credit report offer appeared. I gave a debit for my bank for $1.00 refund. There was no information stating to me that the cost was any greater. Scoresense.com has taken $29.95 from my account without my permission. I requesed that scoresense.com take any more money out of my account and all information be cancelled and shreaded. I would like an e-mail sent to me stating your course of action. Thanks [protected]@bainbridge. Edu

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ScoreSense
Dallas, US
Mar 12, 2013 2:47 pm EDT

Hi William,

If you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:

Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

Thank you,
ScoreSense

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7:51 pm EST
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ScoreSense.com unauthorized charges, false pretenses

I was logging into my bank website access when a pop up appeared with my bank's letterhead stating that there was a security breach and they didn't think my information was exposed, but if I was concerned there was a credit report available for a 7 day period for $1.00. Having been the victim of identity theft and seeing the bank letterehead, my heart beat my brain and I signed up and authorized the one time fee of $1.00 for both my account and had my husband sign up as well. I don't have routine purchases come off that credit card so I checked in in december of 2012 only to find there were 2 $29.95 charges per month (november 2012 and december 2012). None of which were authorized. So being a reasonable person I called the company, only to be put on a hard sales call one after another. It wasn't until I the 5th person (requesting supervisors) that someone actually said they would close the account. They offered some more garbage about reduced rates and I told them I was disputing the charges with my credit card company as the website pop up used false pretenses (bank letterhead) to gain my trust and produce an initial sale. I am working with the credit card company to process these charges as fraudulent based on the false pretense used to display the initial website. My credit card company originally told me they would not be able to refund the charges as it was my responsbility to read the fine print. I told the credit card company that I had emails from the "sign up" and although it does say in fine print that it is a trial period, that was 1) after the sale was final and 2) no price is listed for "after" the trial period. And no where in the "fine print" agreement that scoresense submitted to my credit card company does the agreement state what the fees are monthly, just that they are authorized to change them at will to whatever they want. Doesn't seem legal, and I will fight this company to the end. Scoresense is a scam.

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ScoreSense
Dallas, US
Mar 06, 2013 3:09 pm EST

Hi,

If you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:

Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

Thank you,
ScoreSense

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6:51 pm EST
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ScoreSense.com illegal charge

I went to the score sense website to obtain a free credit report. They said that I needed a credit card to be sure that it was me. They would charge my credit card a $1 and then refund the $1.
They then charged my card $29.95. I have disputed this with my bank and will contact the (bbb) better business bureau.
We need to pull together with a class action law suit!

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ScoreSense
Dallas, US
Feb 26, 2013 2:29 pm EST

Hi,

If you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:

Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

Thank you,
ScoreSense

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7:07 pm EST
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ScoreSense.com continued to take money after customer service told to cancel!

On january 11th, 2013 my boa card was charged a $1. Then I called and cancelled with their customer service dept, it was never processed. At the end of january I hadn't heard from them so I emailed them, still with no results. Then february 11, 2013 I called them again... The customer service rep said he cancelled it and put in a request to refund. On the 12th of february they charge me again, another $29.95. I called back today february 14th and talked to a woman, she said she cancelled the account and was submitting another request for refund that she could see where the 1st request was denied. Meanwhile I will dispute both charges on boa credit card bill. I told the woman to make note I intend to contact the bbb, the nc state attorney generals office, and fbi internet fraud bureau.

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Christopher Sherman
Oak Grove, US
Apr 10, 2012 6:32 am EDT

Scoresence.com was only authorized to deduct 1 dollar from my personal account for a credit check per website agreement, the sum of $29.00 was removed. This was a one time charge, This is a bad buisness pratice to decieve the public, If this complaint board website can do anything about this issue you have my thanks.

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nancy flowers
Peoria, US
Apr 16, 2011 2:45 am EDT

i was to give $1.00 and get free credit reports..got them then i was charged 29.95 to my checking account...so wrong...how do i get it charged off my account?

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madwife
Eva, US
Dec 04, 2011 6:42 pm EST

A free credit report ? Bull hockey. They charged my account $29.95 plus $1.00 without my permission. The number to call them to get this off is [protected] .

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joseph mineau
sterling, US
May 31, 2011 10:59 pm EDT
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a total of 29.95 was withdrawn from account on 5-11-11 would like replaced. thank-you joemineau@yahoo.com

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linda highland pipes
Savannah, US
May 26, 2011 6:39 pm EDT

scoresence took money out of my checking account without my permission from feburary to may. when asked about returing my money they wouldnt let me talk to the one in charge. this web site should be removed.

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Joy Couch
Elmira, US
Apr 08, 2011 11:54 pm EDT

I went into Score Sence for a 1 time trial. the cost was 1.00. This month I noticed they withdrew 29.95. This was not athorized. I have tried to contact them with no results. Not sure where to go from here. This is definately a rip off.

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jocast
Rio Rancho, US
Mar 02, 2013 10:38 am EST
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They have been taking money out of my account for past few mths. wasn't sure who they were so i looked them up I must have wanted a free trial. need to get them to at least stop taking money every mth that I don't have to spend. don't really have the company address or web site all I have is how it shows up on my bank statement.

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ScoreSense
Dallas, US
Mar 04, 2013 2:09 pm EST

Hi,

If you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:

Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

Thank you,
ScoreSense

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mgregory
, US
Jul 19, 2012 6:50 am EDT

I agree. Scoresence took money out for one year; I had no idea because they NEVER sent a single notification of withdraw. I requested that they return 17 charges that were made without my knowledge and they refused stating "there is not enough information to prove fraud". This is a scam. I am on my second request. AMEX did credit two or three charges; going back only three months. DO NOT SIGN UP FOR THIS SERVICE!

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sarith
Philadelphia, US
Jul 04, 2011 5:55 am EDT

ok this is horrible! they charged my account twice with no permission! anybody know what to do...what should i do...

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9:23 am EST
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ScoreSense.com free has financial requirements

I wanted to receive my "free" credit scores. I really thought this was free, as advertised. If a subsequent financial obligation is required, this is not "free". It would seem to me that is anything but free. Company reply will probably be "read the fine print". Why would anyone expect fine print to be involved for something free? This is very misleading and appears tricky, a $29.95 monthly "subscription fee attached as a requirement contradicts definition of free. I have instructed my credit card provider to block any further charges! I do not want this membership and really did not expect any fees to be connected to this so called free offer.

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prichards31
, US
Feb 15, 2012 7:25 pm EST

I never used OLT Scoresense.com before, but today they charged me for $30. I want to know why. These criminals must be stopped!

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ScoreSense
Dallas, US
Jan 28, 2013 10:56 am EST

Hi Lynn,

If you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:

Monday through Friday, 8AM to 8PM CST
Saturday, 8AM to 5PM CST
Sunday, 12PM to 6PM CST

We look forward to assisting you.

Thank you,
ScoreSense

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11:18 am EST
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ScoreSense.com fraud

Was charge a fee for something I don't need I was charge $29.95 from this company call them an they was suppose too refund me back on my credit card but never did.

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ScoreSense
Dallas, US
Jan 04, 2013 12:18 pm EST

Hi Jimmie,

If you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:

Monday through Friday, 8AM to 8PM CST
Saturday, 8AM to 5PM CST
Sunday, 12PM to 6PM CST

We look forward to assisting you.

Thank you,
ScoreSense

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7:09 am EST
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ScoreSense.com unauthorized charge to my checking acct.

I was charged $29.95 for an unauthorized charge on my checking account in november. Plus $1.00

I did not do this and want you to credit my account immediately as I may be overdrawn because of this.

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Edith M. Armstrong
Clovis, US
May 19, 2014 6:33 pm EDT

For the second time ---- I did not use this service!

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Edith M. Armstrong
Clovis, US
May 19, 2014 6:31 pm EDT

That was my complaint!

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Edith M. Armstrong
Clovis, US
May 19, 2014 6:30 pm EDT

I was charged for this bill and I never made any attempt to try and get our credit report.
Please remove any charges from my account.
Thank you.

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Rebel_75
Austin, US
Dec 20, 2012 11:39 am EST
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The same thing happened to me, and they won't refund my money. I think this is crap and they should refund my money because I only authorized for $1 and not for the $29.95, and I called them and requested a refund and they only refunded my $1 back and would not refund my $29.95. I am really upset with this. I need my money back, , , ,

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7:07 am EDT
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ScoreSense.com still being billed on a closed account

I closed my account in july per scoresense representative and its october and I am still being billed. I need this corrected asap.

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internal worker
Bronx, US
Dec 10, 2012 7:16 pm EST

no need to dispute with your bank, most of the times we open up two accounts one for ourselves and one for a significant other, these are individual account and have no relation to one another except for the credit card used to activate, you might have cancelled one within the trial period but not both, this is the most common mistake we make when enrolling into this type of services. this was in fact my case

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ScoreSense
Dallas, US
Nov 01, 2012 7:01 am EDT

Hi,

If you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:

Monday through Friday, 8AM to 8PM CST
Saturday, 8AM to 5PM CST
Sunday, 12PM to 6PM CST

We look forward to assisting you.

Thank you,
ScoreSense

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4:39 pm EDT
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ScoreSense.com fraud

I have been charged 29.95 dating back to feb 2012 dates feb 6 1. Oo feb 6 1. Oo feb 13 29.95 jun 9 29.95 july 12 29.95 sept 30 29.95 I have never authorized these transactions nor have I ever went to a scoresence.com someone has done this without my knowing and this is fraud I have contacted my cardholder and have gotten a new card sent to me and I need these disputes to be reimbursed to me I talked to a women crystal who told me that she put in a request to have this done I only use my chase card for my child support payments to be sent to me and nothing else somehow someone has gotten my information and done this to me please contact me asap thanks crystal allbert

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ScoreSense
Dallas, US
Oct 30, 2012 7:27 am EDT

Hi Crystal,

Please contact our customer care team at [protected] during the following hours:

Monday through Friday, 8AM to 8PM CST
Saturday, 8AM to 5PM CST
Sunday, 12PM to 6PM CST

Thank you,
ScoreSense

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2:04 pm EDT
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ScoreSense.com Difficulty of Cancellation

In October, I went on the SCORESENSE.COM site due to an ad of $1 credit report. Ten days later, there was a charge of $29.95 in my bank account. I contacted them and had to communicate with three representatives because the first two representatives said they were able to cancel my account as of the date that I requested them to do. They asked me to call back in a month and even extended one more month of free service for me. The third representative final cancelled the account for me, and I had to contact my bank to request a "stop payment." It was unusual when they said they were not able to do the early cancellation of the account, and they already took my money. I told them that I did not want to use the account anymore even though I paid $29.95 for the month. I'm writing this complaint to send out alert to other people.

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10:04 am EDT
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ScoreSense.com money withdrawn from account w/o permis

Bank statement showed $29.95 withdrawn from account without knowledge. Only credit report I have ever searched was credit karma.com. The $29.95 withdrawal put my account in a negative status. Now I have to pay bank charges.

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ScoreSense
Dallas, US
Apr 25, 2014 8:38 am EDT

Hi Tandy,

We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:

Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

Thank you,
ScoreSense

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Tandy Osborn
East Freedom, US
Apr 22, 2014 10:12 am EDT
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Money drown out of my account without my knowledge no one answers or call wont go through. Want my money put back in account. [protected]. Going to my bank to file papers if not resolved in next day. thank you Tandy Osborn

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ScoreSense
Dallas, US
Nov 01, 2012 7:03 am EDT

Hi,

If you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:

Monday through Friday, 8AM to 8PM CST
Saturday, 8AM to 5PM CST
Sunday, 12PM to 6PM CST

We look forward to assisting you.

Thank you,
ScoreSense

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2:55 pm EDT
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ScoreSense.com charged without permission

I checked my $1.00, then when reviewing my checking account on line, found I had been charged $29.95 for membership that I never signed up for. Looks like this company is very good at doing that to innocent people! I am very upset with them and would like my money refunded to me. This is fraud and they are attacking people in a unfair way! The world is getting worse every day and more and more people are becoming victims to it. I would like to be able to talk to these people who are in charge, but they always make you talk to someone who cant help you out.

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Catherine Shea
Ronkonkoma, US
Apr 29, 2014 8:32 am EDT

I was charged 1.00 which I hadn't authorized. Called and complained and made it clear that I want to cancel any further dealings with them. They are frauds, a scam and should be shut down.

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1:01 pm EDT
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ScoreSense.com Taking money for a service i never asked for

Score Sense emailed me a few months back telling me that my highly used pay pal acct. as well as many other acct had been hacked into. They informed me that they where offering there services FREE of charge for one month to see if anybody had been messing with my acct so believing this i agreed for the FREE one month, when i got to the part when it asked me for my credit card information i paused if its FREE then why do you need my credit card information i started to read the small print where it stated in writing that my credit card information would be used for VERIFICATION OF IDENTITY ONLY nothing was going to be taken out of my account. Then a month later my account was in the negative why because a charge for 29.95 was taken out of my acct. I call right away to stop what was going on i didn't sign up for that service i signed up for the FREE one, 3 phone calls and 120.00 dollars later it took my very upset very forthcoming boyfriend have somebody turn a claim over to the refund dept. OK they have a whole refund department kinda should tell yeah something. We where told we would hear something by the end of the week we will see.

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Jacquelin Her
,
Mar 03, 2008 8:36 pm EST

This is shameful that companies has to trick you and then charge you. I agree to pay for two credit report, one for my husband and one for myself. This is all the service that I wanted or had requested for. I see that my account has been charged, which I don't actually understand and the number that is listed, the office is closed. I don't see how someone agree to this one there was nothing explained or mention to me about monthly services. Then to come to find out that I am not the only that this has happen to makes it that much worse. How can a company seriously get away from this.

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Melody Arends
,
Apr 24, 2008 2:01 pm EDT

I called and cancelled my the service that I was recieving from the 3-1 credit reporting system that is accessed from Creditreport.com. The customer service person whom I spoke to gave me a very hard time cancelling my service by telling me what would be losing. I did not use this service so there was no reason for me to continue to have $11.95 taken out of my account each month. She told me I would still have services until May 19, 2017. Since I had already paid for the month I decided to look at my account once more time. I never at anytime agreed to pay an additional $29.95 that was charged to my account because I went on their site. At no time did it ask me if I was sure that I wanted to do this transaction. I did not know that I would be charged for it. When I called them to see why I was charged the people whom I spoke to were very rude. They told me it was my fault and would not refund my money. When I ask them to please state on my account that in the future there was to be no money taken from my account they began to talk over me. I requested this to be notated three times and each time they would talk over me. I would cauti0n anyone from using this service.

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malcolm mullen
,
Oct 13, 2008 12:05 pm EDT

I have received additional charges for a one-time credit report. If you can stop this please do. I have downloaded my credit report one time about July 2017. I had no need to download anything after that. Please, if you could re-emberse me for the unauthorized debits, I would appreciat it. I do not authorize 12 dollars and 95 cents to be taken out of my account for MNI CREDIT REPORT.

Thank You
SSG Mullen, Malcolm
US Army
FOB Warrior, Iraq

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SANDY FOSHEE
,
Nov 05, 2008 5:25 pm EST

I NEED TO CANCEL MY ACCOUNT WITH THEM BUT CAN'T FIND A PHONE NUMBER. THEY KEEP CHARGING MY CHECKING ACCT FOR 29.95 AND I NEED IT TO STOP AND GET A REFUND FOR 2 MONTHS OF CHARGES. THEY NEED TO EMAIL OR REGULAR MAIL ME ABOUT THE REFUND OR JUST DIRECTLY CREDIT MY CHECKING ACCOUNT.

THANKS FOR ANY HELP YOU CAN GIVE
SANDY

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johninitforfun
San Diego, US
Oct 09, 2012 2:11 pm EDT
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AccountNow ADA Discrimination Class Action Lawsuit

AccountNow debit cardA California man who is unable to effectively communicate verbally after suffering a stroke has filed a class action lawsuit against prepaid debit card company AccountNow for refusing to communicate with him by email and insisting he deal with the company over the phone.

Plaintiff Richard Halavais accuses AccountNow of a “systematic pattern of discrimination, ” unfair business practices and civil rights violations refusing to accommodate his requests by email to secure a new AccountNow card. Halavais is “unable to effectively communicate verbally” due to a stroke, the class action lawsuit says, and receives his disability checks – his only source of income – though an AccountNow prepaid card. He contacted the company to order a new card because his old one was due to expire, and explained that he could not talk on the phone due to a stroke that left him disabled and unable to effectively speak.

According to his class action lawsuit, AccountNow's refusal to accommodate his disability left Halavais without access to his disability checks and forced him to hire an attorney to help him get a new AccountNow card. When he did get the new card, he was unable to withdraw money from an ATM with his old PIN and was locked out after several failed attempts to get money. Halavais first contacted AccountNow by email on May 21, and did not resolve the issue until July. By that time he was in a rest home and unable to pay for his medicine and medical bills, the class action lawsuit says.

"On July 10, 2017 plaintiff was finally able to access the money deposited into his account, but only after numerous phone calls by Plaintiff's counsel, because Defendant refused to aid Plaintiff by e-mail, " the AccountNow class action lawsuit states.

"Throughout this entire course of events, even after the risk management department was involved and informed of the situation, Defendant did not present any alternative methods of communication by which Plaintiff could have resolved the issues with defendant."

The class action lawsuit is seeking damages for violations of the Americans with Disabilities Act, the Unruh Civil Rights Act and unfair business practices.

A copy of the AccountNow ADA Class Action Lawsuit can be read here.

The case is Richard Halavais v. AccountNow, Inc., Case No. 12-cv-1921 BEN RBB, U.S. District Court, Southern District of California.

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NurseJan
Lincoln, US
Sep 27, 2009 10:41 am EDT

please see my advice to Veronica Vidal and HOTOP's complaints!

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Lorie Deitrichsw
,
Nov 06, 2008 8:20 am EST

I too have not recieved my refund. It has been over a month and still nothing. The better business bureau should be contacted because of this. Its sad when you cant ever trust a credit report company. Lorie Deitrichs

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Scott Johnson
,
Mar 04, 2008 8:28 pm EST

Dear Mrs Her:

There was probably a terms of service (TOS) which described that in order to receive the report you were enrolling in a subscription service, right?

You should ONLY get your free credit reports through the US government website which is http://www.annualcreditreport.com, you are allowed one per year through that website. You can also request them directly through the credit reporting agencies: www.transunion.com (Transunion), www.equifax.com (Equifax), and www.experian.com. You are ONLY charged if you want to know your credit score. If you only want the report, you aren't charged.

Mrs. Her you have to be aware and read all the "fine print" because that is where all the trouble comes from. People think it's "free" but don't read the terms of service. Then they think they've been ripped off, but it had on the website right there that you are enrolling in their program.

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4:21 pm EDT
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ScoreSense.com funds

to check credit score free but it was not free thy charged me 29.95 for this service i did not authorize i want my money put back in my account also i never did know what my credit score was it would not go though be cause thy wanted a doller to actavate

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10:44 pm EDT
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ScoreSense.com unauthorized recurring charges using my credit card

I did not authorize them for any charge. They have been charging my credit card for $29.95 each month for the last three months. I have no idea how they got then number. I certainly did not authorize them for charging my card anything. I would like a refund of my money and a penalty to them for such fraudulent behavior.

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gloria woodfork
Tulsa, US
Apr 22, 2013 12:53 pm EDT

first you have to put your own credit card number in in order to get the seven day trial after seven days it is where you can see it it will charge you 29.95 if you do not caLL in to cancel

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ScoreSense
Dallas, US
Nov 01, 2012 7:02 am EDT

Hi,

If you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:

Monday through Friday, 8AM to 8PM CST
Saturday, 8AM to 5PM CST
Sunday, 12PM to 6PM CST

We look forward to assisting you.

Thank you,
ScoreSense

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9:02 am EDT
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ScoreSense.com unauthorized charges

My wife keeps an eye on my checking account. She just informed me that Scoresense has just taken money out of my account without my approval. I have gone to all three of the credit reporting agencies and cancelled my accounts. I will be going to the Federal Trade Commission to report them. They have to have a license to operate in the U.S., andsince this is done over the internet, it has to do with interstate commerce.

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ScoreSense
Dallas, US
Sep 10, 2015 3:19 pm EDT

Hi,

We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:

Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

Thank you,
ScoreSense

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Reviewer31931
,
Sep 09, 2015 10:26 am EDT

I called customer service for my debit card today and found out that I have a negative balance of $5.38. Confused, I went into my account to check the transactions to see if I was forgetting a purchase. Nope. Everything was fine. That is until I reached the date [protected]. There is a $1.00 deduction and then 75 cents almost every day after Aug. 22nd. I had never heard of ScoreSense.com until today and I had to look them up to see what it was. I do not give out my information over the internet and very careful when I use it in a store or getting gas. I had a balance of $.88 left on my debit card and I want it back and the daily charges dropped. I am on a very tight budget and I want this cleared up now!

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Dub C
, US
Mar 10, 2011 11:22 am EST

I went to get my free credit report and before i knew they had deducted 19.95 out of my bank

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Rosita Agatol
Kahului, US
Oct 17, 2011 7:10 pm EDT

Unauthorized charges to my bank account.

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ScoreSense
Dallas, US
Sep 03, 2013 3:02 pm EDT

Hi Kathleen,

We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:

Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

Thank you,
ScoreSense

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kathleen paullin-hintz
Milwaukee, US
Aug 30, 2013 3:46 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have just discovered that Scoresense has done it to me also. I will be very careful who I deal with from now on. (Actually I thought I was this time but I obviously was wrong!

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Frederic Chelminski
Rindge, US
Jan 19, 2013 6:54 am EST
Verified customer This comment was posted by a verified customer. Learn more

I also used Scoresense to get a credit report for myself and my wife. They advertised it as a free service. They ended up charging me $1.00 for each credit report. Then one week later, they charged me two charges of $29.95, totaling $59.90. This is very underhanded! Watch out for this company. What a nightmare!

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Summerdays
San Marcos, US
Mar 31, 2012 10:13 am EDT

If you have started a class action, please let us know how to
be included. I am not a member of this board,
so am not able to set up a profile.

I am on a page as 'girl interrupted' on March 30, 2012.

Still having a run-around with these people at ScoreSense
and am debating the IC3.gov route.

Also, BBB .. debating that, too. Definitely will have my
bank dispute this scamming company.

They did not send an official cancellation of 'membership'
number but did give on over the phone. I was never a member
and am resenting the entire rip-off. It would be different if I had
actually signed up and forgotten to cancel...but I never signed
up.. one should be able to check a box stating "I agree"
and there was no box like that.

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David Gross
Bryans Road, US
Mar 04, 2012 3:03 pm EST

What a scam! This type of tactic should be illegal. The company score sense did nothing to earn $19.95. I am filing a complaint with the better business bureau and contacting visa to file a dispute. As far as I am concerned a theft was committed by score sense.

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C Meyer
Tucson, US
Oct 18, 2011 1:45 am EDT

What a ripoff and when I called to ask about the charges, the gentleman stated "if I had a $ for every call he received with people stating they didn't know when they signed up for free credit report that they were signing up for a membership with Scoresense, he would be a millionaire". Refused to credit my account, only cancelled my "so-called membership" when I insisted that I was not, nor had I ever been interested in their service!

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6:28 pm EDT
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ScoreSense.com 30.95

They charge my credit card even though I told them that I did not want it. They charged my credit card 30, 95. 5543286jx000tvn1g.5543286k400wtodra. Please make sure they do not charege anymore to my emblem card. If they do I will turn it over to better busness bureau. Vivian davis. I would like my money back.

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ScoreSense
Dallas, US
Jul 01, 2013 10:45 am EDT

Hi,

We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:

Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

Thank you,
ScoreSense

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mau34
, US
Mar 06, 2013 4:38 pm EST

OTL SCORESENCE charged my account with 1$ and another 29.95 $ in February! where is our government /Laws to stop these SCAMMERS, We need Elisabeth Warren, who is now in Congress to stop this SCAMMERS .Thanks,

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roy l parkerson
Oklahoma City, US
Aug 22, 2012 6:33 pm EDT

I roy l.Parkerson did not authorize a charge of 19.95 to my debit card.i too will report this to the better business buerau.

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ethos
Somewhere TEXAS, US
Aug 12, 2012 4:34 pm EDT

Write a cease and desist letter by registered mail CMRRR. in it also demand your money back. next time use wellsfargo identity theft prog. it's $1 first month and $16 thereafter. get your report then cancel before the first month is over. i just did it, no issues.

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