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2.2 211 Reviews

ScoreSense.com Complaints Summary

66 Resolved
145 Unresolved
Our verdict: Engaging with ScoreSense.com, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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ScoreSense.com reviews & complaints 211

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Newest ScoreSense.com reviews & complaints

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2:20 am EDT
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ScoreSense.com took money from my account

I was offered my credit score for $1.00. Seven days later $29.95 was taken from my account. I was not told that the fee was $29.95 in 7 days the $29.95 every month after. I had a hard time finding the phone number. So here it is [protected]. Come on now people! Is there no one we can trust! I hope this helps others. Brba

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8:26 pm EDT
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ScoreSense.com - taking money directly from a checking account monthly without my approval

Hi. I was trying to login my Bank of America website last Feb 28, 2011 then suddenly this website window popped up form nowhere stating free credit report. The name of this company/website is SCORESENSE.com ScoreSense, a Product of One Technologies LP 4447 North Central Expressway Suite 110 PMB 406, Dallas, Texas 75205 It will initially tell you that they...

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8:00 pm EDT
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ScoreSense.com credit reporting/analysis

No recollection of ever ordering this "service". Charges of $29.95 per month began in November 2010, but no services rendered-. No "Welcome" packet, No initial report of credit status to be analyzed for existing mistakes of record, No notice of any credit report activity (good or bad) in the intervening 6 months. When my husband called to attempt to determine any legitimacy of this service and request copies of any prior communications, the customer rep hung up on him in mid-discussion. Fraud complaint filed with my credit card company. Even if these guys are at all legitimate - STAY AWAY - There are several much, much better firms out there, who actually provide good service, and for less money.

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5:33 am EDT
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ScoreSense.com unauthorized deduction from my account

I did not authorize scoresense or any other company to deduct any monies from my account. I am on a fixed income and can not afford for this type of fradulant behavior to happen to me. Please reverse the charges back into my account.

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Huls, Gayle and Helen
, US
Jun 03, 2016 8:34 am EDT

Irequested free credit report and not ongoing service. I did not authorize monthly ded uctions. I request this to stop in 12/12 and another deduction happened in 1/13 and 2/13.

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papa of 3
hartland, US
Jul 08, 2013 9:15 am EDT
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was charged $29.95 in my bank for what i do not know, reported it to the police and was told to go to my bank and change bankcards, will be doing that today, scorsence said i would get back my money in 2 business days ( we'll see )

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fackscoresense
Baldwin Park, US
Feb 22, 2013 5:51 am EST

fack charged 2 x 29.95 per month~ for 3 months~ i don't even know what this is~ hacked my credit card and all my information~
total $ 179.7

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ScoreSense
Dallas, US
Jun 03, 2016 8:34 am EDT

Hi,

If you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:

Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

Thank you,
ScoreSense

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Dspivey
Cape Coral, US
Apr 17, 2012 9:49 pm EDT
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I filled out an online application with a local car dealership. Link showed up charging $1 to see credit report, $1 to be refunded. Now I see that our account has been debited $29.95 from Score Sense that we never opted for, nor authorized. Pissed to say the least! We will be reporting to BBB and any others I can find. Looks like from reading the other complaints that you will not get a refund. Why is this business, if you care to call it a business still in operation? There are numerous complaints regarding this ripoff.

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PATRICIA ANN DODDS
Brandon, US
Nov 29, 2011 8:58 pm EST

I REPEAT: I DID NOT AUTHORIZE YOUR ORGANIZATION TO DEDUCT ANYTHING FROM MY ACCOUNT. MY INCOME DOES NOT QUALIFY ME FOR A DEDUCTION OF THAT SORT.

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PATRICIA ANN DODDS
Brandon, US
Nov 29, 2011 8:56 pm EST

I DID NOT AUTHORIZE A DEDUCTION FROM MY ACCOUNT IN THE AMOUNT OF $29.95. I AM ON A VERY SLIM FIXED INCOME AND DID NOT SIGN UP FOR THIS. THIS NEEDS TO BE REFUNDED BACK TO MY ACCOUNT AS SOON AS POSSIBLE. I HAVE TRIED SEVERAL TIMES TO TALK TO SOMEONE BUT THE WAIT TIME IS RIDICULOUS, AND I AM ON A GOVERNMENT PHONE WITH FIXED MINUTES. DO SOMETHING ABOUT THIS NOW. THIS IS FRAUD, TO SAY THE LEAST.

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Honestlady
New Haven, US
Aug 16, 2011 7:56 am EDT

I will be reporting them to the powers that be ASAP!

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Honestlady
New Haven, US
Aug 16, 2011 7:54 am EDT

Yes the same has just happened to me! Date: 8/16/2011 I am on a fixed income and did not authorize them to take $29.95 a month!

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6:35 am EDT
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ScoreSense.com unauthorized monies deducted from my debit account. believed it would be a free week!

On April 26, 2011 I checked out the website of scoresense.com to check out the free credit score report. I was not surprise when I saw only one of the report credit agencies and after one free week if one wanted to keep the service they did nothing, but should you not want the service then you had a week to cancel. On May 01, 2011 I find a charge of $29.95 on my debit card. Please help me, I am a 52 yrs. old disabled woman on a fixed income.

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score credit
60087, US
Mar 03, 2014 1:47 pm EST

i check my account and score credit took out of my debit card 3.95 without my permission i would lika a full refund on my account and please close it if its opened i didnt authorize them to pull or open it. thank u refund please

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11:26 pm EDT
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ScoreSense.com charged without consent

I selected a free credit report that turned out to only cost $1, I agreed to the $1, but later received two charges of 29.95 on my credit card for becoming a member. I never agreed to any memebership but when I called the office to complain, they said I automatically became a member after 7 days and had to cancel before 7 days were up in order to not be charged. I never received the email saying I was a member - it was blocked by my spam. I used a credit card I don't use very often so I received 2 charges before I realized what was happening. I cancelled the membership, but my refund request had to go to a "panel", who decided a couple days later I didn't deserve the refund of $60 I guess, even though I never used the service. I didn't even know I was a member or had a login. My "free" credit report has costt me $61 so far, and when I read other complaint on this website, I'm not so sure I won't be charged more.
email that I was cancelled:

Membership ID: 959837
Member Login

Dear Darcie,

This message is to confirm that your ScoreSense account has been cancelled. You will no longer have access to your latest credit reports and scores or the ScoreSense identity and neighborhood monitoring features.

Your cancellation confirmation number is 966277. Please retain this email for your records.

If you have any questions or would like to reinstate your membership, simply give us a call at [protected] (Monday through Friday 8 AM – 8 PM CST, Saturday 8 AM – 5 PM CST or Sunday 12 PM – 6 PM CST).

Sincerely,

ScoreSense Customer Care

Email that I won't get a refund:
Dear Darcie,

After careful review of your ScoreSense account, we have determined that we're unable to approve your request for a refund for the charge of $29.95 that occurred on 2/26/2011. Your request was denied because you requested the refund after your initial free trial period expired or because there is not enough information to substantiate a fraud claim.

If you have any further questions, please call us at [protected] (Monday through Friday 8 AM – 8 PM CST, Saturday 8 AM – 5 PM CST or Sunday 12 PM – 6 PM CST).

Sincerely,

ScoreSense Customer Care

Read full review of ScoreSense.com and 6 comments
Update by DarcieD
Apr 24, 2011 11:43 pm EDT

I tried calling scoresense back and asking again for a refund, stating I would call in the scam to my Credit Card company. The Person on the phone held his ground. Said I could resubmit my request but he didn't have any authority to make any refunds. He gave me a fax no: [protected]. I tried to be nice, but he wouldn't budge. He claims the agreement stated I would be automaically enrolled and charged after 7 days.

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VIRGINIA BOLLINB
El Dorado, US
Jan 03, 2013 11:18 pm EST

i want to cancel my membership this same day i read an ad for a free credit score. my card will be cancelled because i cannot afford $29.95 taken out of my disability check every month; especially since i will have nothing to show for it. this is dated Jan.3.2013 at 10:12p.m. and i think your charges should be in as big as the letters FREE!
SINCERELY
VIRGINIA BOLLING

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Gerry King
Cleveland, US
Dec 20, 2012 12:52 am EST

Like the reports i'm reading the very same thing happened to me too, word for word. When i saw mt monthly statement, i was very aware of the one dollar charge, but I knew nothing of the 29.95 charge. I called the company to inquire.I was told by a customer service rep that I could cancel "membership" that I didn't request my cancellation number was 5342093. Mind you I didn't join any membership anything. i got an email response that refunded the one dollar which I did not request. I want the 29.95 amount charged to my credit card which made my account go over the limit. They also emailed me regarding the 29.95 membership fee which I knew nothing about until I received my statement in the mail. They stated that they could not refund that amount as it was pass the seven day billing period. This is illegal, and they really need to be investigated as far as their online practices, and what we do as consumers about this company? sincerely gerry

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TJO 102651
Newton, US
Sep 10, 2012 1:42 pm EDT

we are also victims of this company; we were under the impression that it was a free credit report, then they told us we had to pay $1;00 we paid this then we could not access the report the first 7 days, after which we were charged the $29.95 later on we tried to get again and my pass word will not work and we called them and they would not change my password as they told me they did not know what program operated it. we are trying to cancell before too many more charges are added to the credit card, STAY AWAY FROM THIS COMPANY!

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obliged to tell the truth
Oak Park, US
Aug 23, 2012 5:59 pm EDT

I, too am a victim of scoresense trump up charges. I am not a happy camper at all . I talked with someone about how caniving they were about charging a person even if the seven days are up. I have never dealt with a company that didnt refund a customer back their money especially when it isnt clear that you will become a member without consenting to it. So this credit report isnt a $1.00 it was 70.00 oh 71.00 to be exact. Shame on this company.

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debra hollins
Laveen, US
Dec 07, 2011 5:10 am EST

i have never heard of scoresense un a week ago a company name scoresense took 29.95
off my card.they gave me another individual name, that use my card which i gave no one authorization to use my card.whom ever this person is i file charges.and scoresense
has not put my money back on my card.if i have to take further action i will, scoresense
will credit my money back on my card.and i have spoke with an agent about this situation
and she told me my funds should be credited back to my card.scoresense all about taking people monies. debra hollins

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FDL_HOU
Houston, US
Apr 25, 2011 12:03 am EDT
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If Scoresense did not change your spam filter, its totally 100% you're fault. Now if they do charge you again; then you have a valid complaint.

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7:51 pm EDT
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ScoreSense.com - took monies off of my credit card

Score Sense are a bunch of crooks, they took monies off of my card without my permission after I canceled in Dec. Beware of this den of theives!!!

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10:37 am EDT
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ScoreSense.com - false practices

This company need to be investigated. They advertise for $1.00, you can get your credit report. Then they went in my account/debit and took $29.95. This is false advertisement. When I call to inquire about my money. The man stated that it was blurrey, and might of not seen the $29.95. My report was 0 all the way across. The only thing I seen on my report...

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12:26 am EDT
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ScoreSense.com not so safe and secure

After submitting my credit card information "safe and securely", my card was charged by however when I called them they had no record of my name or credit card information in their system. They told me they would look into it and get back to me, yet never even asked me for a phone number or email address to contact me at.

The representative that I spoke to said, "I'm sorry about that, is there anything else I can help you with?" Well yes, how about find out what happens to my credit card information when I enter it into your "safe and secure" site! How do you bill someone and then not have any record of it?

Ultimately, I've been left having to check my credit card statement periodically making sure that they don't decide to "not" have my information again and bill me!

My recommendation is DO NOT USE scoresense.com!

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ScoreSense
Dallas, US
Feb 26, 2014 3:50 pm EST

Hi,

We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:

Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

Thank you,
ScoreSense

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VictimofScoreSenseSCAM
Easton, US
Feb 19, 2014 3:23 am EST
Verified customer This comment was posted by a verified customer. Learn more

ScoreSense: They required credit card for "refundable" $1 charge. Suddenly, I'm swamped with credit/money/loan spams--dozens in one day. My credit card is charged twice. All the info "to unsubscribe" says to call [protected] before Feb 22. I'm still trying! Called already dozens of times every day-- on hold for 15 minutes each time, still no one answered! Don't know what their so-called membership charges are but I've got American Express to protect me, I hope.

This seems to be a window to huge spam mailing lists, and don't know yet what they are going to try to charge me. Their 800 # seems to be a fake as well. Scam!

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cara lee
Granville, US
Dec 13, 2011 11:12 pm EST

That is exactly what I got... They wouldnt feel the same if it was there money... They are worthless no good ###s and need to get a real job... You talk to them they say they will put in a request done it three times now and they might as well of just told me all times that my request was denied... Worthless no good ### who obviously dont know what its like to live paycheck to paycheck relyin on the cash they steal from you...
Cara

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debby090
, US
Jul 26, 2011 11:33 pm EDT
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oh wait i have the email they will send you let me paste it
Dear deborah,

After careful review of your ScoreSense account, we have determined that we're unable to approve your request for a refund for the charge of $29.95 that occurred on 7/23/2011. Your request was denied because you requested the refund after your initial free trial period expired or because there is not enough information to substantiate a fraud claim.

If you have any further questions, please call us at 1- (Monday through Friday 8 AM – 8 PM CST, Saturday 8 AM – 5 PM CST or Sunday 12 PM – 6 PM CST).

Sincerely,

ScoreSense Customer Care

now you bounced my account hope when my 3 kids are starving nxt 2 weeks u think of me!

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debby090
, US
Jul 26, 2011 11:29 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

don't bother emailing them they will give you a run around and you probably still didnt get your money just like didn't keep getting emails like this now i am going to call my bank and tell them these are unauthorized and illegal charges and i want to prosecute!

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CSHelp
Dallas, US
Mar 30, 2011 9:56 pm EDT

Hi KRL,
I am sorry that you had this experience. Will you please contact me so that I can handle this matter for you personally and ensure that the account associated with your credit card was canceled? Please email me at scoresense@scoresense.com.

Thanks,
Sensible.Ashley

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ScoreSense.com - money taken out of my account without my permission

I was scrolling through my bank statement and discovered a charge for $29.95 on December 28, 2010. I had never ordered or authorized any one to take $29.95 or any money from my account. I have tried to contact scoresense to return my money to no avail. I am tired of these things happening. I have had subscriptions to magazines with money taken from my...

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12:41 pm EDT
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ScoreSense.com stop deducting 12.95 from my account

Please stop deducting 12.95 from my account. I only used the credit report once. Since then I have been penalized with this monthly charge. What am I paying for? I can not access my credit report without going through the entire 1, 2, 3 steps of the internet process. Please stop. The substraction of this 12.95 is hurting my account because I have not budgeted this amount from my monthly statement. I had hope it was a one time only deal. Please stop.

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Rhonda Herrin
PASS CHRISTIAN, US
Aug 14, 2023 7:48 pm EDT

I was charged $1 for a 7 day trial on 8/2/23 and I cancelled the service on the 5th day, 8/7/23, but still have a pending charge on my checking account dated 8/4/23 for $29.95. I want this $29.95 to be taken off my bank account immediately.

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Remy2023?
Crestline, US
Jul 04, 2023 5:10 pm EDT

They are taking money out of my account that was supposed to be canceled and they didn't cancel it or said they did but didn't I would like my money back

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Cynthia Allen Johnson
, US
Jul 01, 2023 5:39 pm EDT
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I do not know how these people are and they charge my card

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Cynthia Jones42
, US
May 06, 2023 6:05 am EDT
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On these dates I didn't give them premission to take on February 7, 23. ,March 7,23,april 8,23 January 8, 23, it for 29.95.i have told them to stop taking money out of my account.

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Lis75
, US
Feb 25, 2023 6:57 am EST

Going through account today I saw a fraudulent charge of $29.95 from SCORSENSE.COM. I've never agreed nor authorized these thieves to take a cent from my account and will take action if this FRAUDULENT FEE FROM SCORESENSE.COM is reversed. Stealing from the elderly is a crime!

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NurseJan
Lincoln, US
Sep 27, 2009 10:40 am EDT

please check out my 2 comments to "HOTOP" and Veronica Vidal.

Call them again, put you phone on speaker and record the conversation. Your phone bill is proof that you called.

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