Samsung
reviews and complaints

We purchased a new Samsung washer and dryer from Samsung Online. We purchased the pair in March of 2022. Two weeks after the units were installed, the dryer broke. The dryer sometimes would get hot enough to dry clothes but you would have to change drying modes all the time - set it to SuperSpeed for one load and have to change the mode to something else because the dryer wouldn't heat in that mode wasting maybe 40 minutes of your time. I am hoping this makes sense.

So we called Samsung Care+ (we purchased the 5 year extended warranty). Working with Samsung Care+ is a huge endeavor. When you call and eventually get a live person, that person takes you through many steps - I guess they take you through so many steps to make sure it isn’t operator error. They even send you a link to your phone. The link connects them to the camera on your mobile phone. They even make you take the vent hose off. Finally, after much time and stress they issue a repair ticket.

Within a day or two I received an email notifying me that a person from Assurion will will call me to make an appointment for a technician to come out to the house and fix the dryer. The first thing the tech does is try to sell us a warranty package for our appliances. Huh? Just fix the dryer. So he takes out his phone and using his phone he wirelessly connects his phone to the dryer and runs through a few diagnostic tests. He claims there is nothing wrong with the dryer and leaves. Huh? It is still broke. We call Samsung back and this to complain about the tech. I told them I do not want Assurion coming back. They send another tech.

We end up having 4 different techs come out multiple times. They end up replacing every component in the dryer with the exception of the wiring harness and chassis.

I finally had my wife call them because I wasn’t able to convince them to replace the dryer. The first thing she said when she finally spoke to a person that she wants a new replacement dryer. So now the process of getting a replacement. We are then told that our model is no longer available. They say that they are going to give us a refund. This is now late October. It was the middle of November when we finally got a refund for the DRYER only! They were not going to refund the extended warranty, even though it was never used because it was still under the manufactures warranty. They are not going to refund the installation either.

I spent hours and hours on the phone. During those hours and hours I was handed off to about ten people over a course of a few days. On one occasion, the 6th person hung up on me – I was not rude or loud although it may have been an accident.

I finally called the bank with who I financed the washer and dryer with (Samsung has its own financing through TD Bank at zero percent interest). When I called the bank the person I first spoke with handed me off to Maria. Maria was great. She said we can dispute the charge but only after we canceled the warranty. Hmmm. No one mentioned canceling the warranty. They gave me the Samsung eCommerce phone number. I called them and the first person I spoke handed me off to one more person who actually helped me. She initiated the cancellation of the warranty and sent me an email of this. Well, I paid $229.99 for the warranty and $47.95 for the installation. I then get an email stating that my refund is $243.79. Adding up the numbers, they are shorting me $34.15.

Epilogue.

We went online and order another dryer from Samsung Online, (it is mid November and the delivery date for the new dryer is January the 9th. A couple of days later, after much thought, I cancelled the order. We originally bought a matching set. Due to the Samsung customer service adventure/debacle, we no longer have a matching set and there is no way to get a matching set because a replacement dryer is no longer available. So, we are going to sell the washer and purchase another matching washer and dryer set from another brand.

I am currently using phone number +[protected] I am a long time Samsung customer and am experiencing terrible problems with terrorists such as Mark zukerberg and other terrorists hijacking MY phone accounts and installing meta app installer and installing apps for their use on my phone in secret such as Facebook and many others that I cannot disable and delete that I don't want

This is a highly intrusive security breach that I demand ceased immediately I've had alot of trouble with these filthy people intruding in and taking over what's mine using illegal police

My Samsung account name empress Kathy

Kathleen Joan Torres it is a50 or 51 phone

My email account imperial.[protected]@yahoo.com, [protected]@gmail.com, [protected]@gmail.com

I Ned you to call me about this matter urgently

As I do not want these dirty corporations and their useless apps police enforced onto my phone and onto me

I purchased the fold 4 on Sept 19th 2022. The phone has been great. Today Nov. 21st 2022 I woke up to answer a text message. I opened the phone to the larger screen and there is a bright line on the right side of the screen. It goes from the outside of the screen to just about the fold. I took the phone to my local AT&T store were I had purchased the phone. They told me that all I had to do was call Samsung and they would most likely send me a replacement since the phone was only 2 months old. So I called Samsung and spoke with customer service. They want me to take the phone to a repair center(which is fine). I called the repair center and they told me that if it is the screen protector they can fix it, but if it is internal it is considered damaged and I am out of luck Samsung will not replace. So I will be out $1800.! I have never dropped the phone, got it were, or damaged it in anyway. It is in pristine condition. I am so upset.

I purchased Samsung range on 5/19/2022 from Orville's Webster NY with a 5 year warranty. So far not satisfied, I have had it serviced twice 1st was 10 days after I purchased. 3 weeks (June 11th) for service man to come fix it. 2nd time October 29 2022 the same repair fix. Service man said shouldnn't have to come again, service man came Nobvember 14th. 3rd time 5 days later November 19 2022.

5 months that I have had the range the same thing on the display C - F2

First service ticket # [protected] May 29th 2022 Fixed June 11 2022

Second service ticket# [protected] October 29th 2022

Placed a call on November 19 2022 now my Range is 5 months old.

I have asked for a refund for my Range which I don't think is going to come to me because the refund is going to Elise Tantwell? name is on the picture of the purchace order I sent. Elise Cantwell

Refund of $871.56 for the Range plus tax only. I am out the money for the 5 year warranty of $149.00 and possibly stuck with the range with an oven that doesn't work.

Complaint yes all the above and service people that talk to fast and you cant understand or cant undersand you.

and possible stuck with Range that

In December, 2019, I purchased a Samsung Refrigerator, Model RF28R7201SR, $1797.30, Samsung Microwave, Model ME21R7051SS, $368.10 and Electric Range, Model NE59R4321SS, $719.10 from a local Home Depot.

To date I have had:

1. to replace the ice maker in the refrigerator in March, 2022 which was covered under an extended warranty from Home Depot for a cost of $155.00

2. to replace the the microwave in September, 2022 for a cost of $567.09 and

3. the latest is the glass top on my range cracked in November, 2022 which will cost over $250.00.

Needless to say, I am extremely disappointed with all of my appliances.

I would like a reimbursement of at least $1000.00.

Marilyn Kasee

email: [protected]@aol.com

text: [protected]

Somehow, the screen is not covered by warranty.

I got the Galaxy Z Flip 4 September 2nd and purchased the official case for it as well. Two days ago, November 16th, I folded my phone and heard a crackling sound. I opened my phone and noticed the crease in the middle of my phone where it folds. I half folded my phone inspecting the device when the LCD screen began to blacken from the middle and spread. I spoke with Samsung who recommended I take my phone to Best Buy or UbreakIfix for a repair under warranty.

I went to Best Buy as it was closer and familiar when the associate explained along the lines that they are not able to repair the phone as the contract or negotiations with Samsung are not finalized but was directed to UbreakIfix. There, the technician told me his company would be charged by Samsung as the marks on the hinge "indicated fall damage," which would void the warranty. The case is aluminum, the hinge is exposed with the official case. He would not repair my phone. Two authorized repair shops, not able to make repairs.

After calling customer service again, I was told to mail in the phone for a technician to inspect and repair as required. The next day, now the 18th, I received an estimate of $237 to repair the phone as it was "out of warranty." I was told that the screen is not part of the warranty. That my options were to pay and repair a phone that was in use less than 90 days, protected by their own case, or have it mailed back as is.

The phone is advertised as durable, and yet when the screen breaks under normal use, the company ignores the repair. I used the official case which leaves the hinge exposed. The day my phone's screen began to degrade, it never touched the floor. It was in my hand. The phone was likely defective, but Samsung refused responsibility.

Motherboard failure within 9 months of purchase. Expect me to be without phone for over 1 week to ship for repairs. I run my business through this phone so 1 week is not an option. Left with no choice but to purchase another phone but Samsung will not refund the extended warranty purchased. or send the part to a local authorized repair shop.

Purchased Feb. 16 / 2022. Failure Nov.14 / 2020

I bought a Samsung Z Fold and insured with vodacom I am on business I also had another phone which is exactly the same with Telkom I switched vodacom sim card to Telkom due to signal problem in a process my phone got lost on Monday now I don't understand how come I cannot benefit from the insurance. I wasn't informed that I cannot swap sim cards from the contract I signed I wasn't even given the contract and the company where I bought my cellphone is under new management at Mandela Square but I'm still paying for my insurance for my phone. This is my first time claiming since I open the contract with vodacom so I need your urgent assistance as I am paying my insurance every month to date.

Very poor design for water filter placement inside the refrigerator, this has caused the refrigerator to leak over time and likely I will have. Mold growing under my flooring and cabinets, possibly samsung should provide a drip pan for the entire piece of [censored] refrigerator to sit in to prevent floor damage from leaks.

What other [censored]ing information do you need? There was a [censored]ing leak from the piss poor designed water filter, it filled up the lower part of the refrigerator and deli drawer, then leaked on my [censored]ing floor, and caused damage to the [censored]ing floor, I don't expect you do do a motherfucking thing as samsung is a very low rate [censored] company. And this complaint board is also [censored]ing useless as a turd in a punch bowl. Go [censored] off unless your going to help!

Please justify how samsung can charge $88 per replacement knob DG94-03500A. It would cost me 440 to replace all 5 broken knobs. That’s more than half of the cost of the range that was purchased 18 mos ago. Sounds like gauging to me. Will never buy another Samsung appliance again

All 5 knobs have cracked and are not usable. I have to keep a small pliers to turn knob stems to use the stove

i am absolutely disgusted how i have been treated by yourselves first problem sent phone in wasnt repaired didnt go to repairs sent straight back to me second problem phone sent in following week promised it was going to service centre never arrived been ringing nearly every other day for the last 4 weeks especially for the last 10 days every other day when i didnt get ring back as promised every time was promised wouldnt happen again. i am a 53 yr old lady who is severly disabled with schzo effective disorder plus numerous health ailments all this is having a detrimental effect on me and is making me ill its leaving me very depleted over this approx 7 weeks now without phone all i want now is to come to a resolution as i am told phone is lost just please re imburse me for phone as i have lost faith in you as a company and your products never again please someone help me as i need and rely on having a phone signed sharon devlin date 9/11/22

We purchased a dual fuel range in March it was delivered in June and had a fire within the cavity where Samsung came out and checked it, and deemed it refundable. This happened in September my husband has called tickets have been issued and shut down and NOTHING has been done to resolve the dilemma. This is become a joke that Samsung is this incompetent to resolve a simple problem. No one seems to take responsibility to help a customer once the product has been dropped. It is a disgrace on what people have to go through to accomplish anything with samsung. They show that there is a 100 % customer satisfaction. I find that difficult to believe. As I see no concern for resolving this problem of ours.

We purchased a dual fuel range and Samsung came out and checked it approved it for a refund and we are STILL waiting for the trucking company to contact us to have it picked up and refunded once it is picked up.

I called Samsung to ask about a range I purchased. The warranty was only one year. The control panel has to be replaced at a cost from one hundred eighty up to three hundred dollars. I feel this is cheating me. This company seems to make it hard for anyone who purchases their products. I understand the warranty is expired. This company is a joke. I tried calling the customer support number and they hung up the phone when I was talking to them about the problem. Icaleed again and got the same treatment.

We recently remodeled out kitchen and installed all new Samsung appliances from Home Depot. They are the worst appliances I have ever had in my 50 years as a homeowner. The fridge has already needed service twice and still operates inconsistently. The dishwasher "works" but does not clean even the mildest of foods from the dishes. They actually tried to tell me that I was the cause of the problem because I was pre-rinsing the dishes. The stove controls do not work properly. The microwave controls do not work properly. I have recently been researching and finding that even retail outlets are advising potential customers to avoid Samsung appliances. I only wish I had done this research beforehand.

S22 Ultra device was disabled October 26th by Samsung. The message on the device shows the following: "Samsung temporarily disabled this device because it was lost in transport or there is an outstanding balance due for failure to meet trade-in terms. To unlock, check the email used at the time of purchase for a message sent by Samsung for the next steps. Your device will be unlocked the following business day after a successful payment."

Upon contacting Samsung on October 26th, we were told because we did not turn in the old device under the trade in agreement, an additional $375 fee was needed to resolve the issue and then the S22 phone would be reactivated. Payment was made to Samsung Financing on October 27th in the amount of $375. We waited the 24 hour period Samsung stated the phone would need in order to be reactivated. We have since called every day with numerous transfers from department to department and hung up on by 2 supervisors when questioned about the account. This device and it's line is used as a primary business line therefore has directly effected the income of our business due to not being able to use the phone. We have been tossed around between Samsung Financing, TD Bank and Samsung Support with NO ONE YET TO RESOLVE THIS MATTER! We have also called corporate headquarters in New Jersey with failed attempts stating that the cellular customer is not accepting calls at this time. We are now still waiting to have the phone reactivated after 6 days of promises from Samsung that have gone no where. If the phone is not reactivated by the end of today, we will be sending the phone back and requesting any and all payments to be reimbursed back to us. A consumer complaint will be filed with the BBB as well as with the Consumer Affairs department!

I have a Samsung gas range in which over the last few months all five of the control knobs have cracked and fell off. This is a major problem in the bad design of the knobs which is made ofvery thin plastic that will not withstand the heat from range over time. The internet is full of this complaint from hundreds of owners of this problem. I contacted Samsung abort this problem and requested free replacement of all five knobs. I was assigned a case number [protected] but their response was they would not replace them. These knobs should not crack and fall off after a 4 years. I have had a lot of ranges in my life and have had the knobs fall off. Please help me and other owners with this probem.

Reference: My Samsung Refrigerator Model RS25J50

My Samsung Ice Maker quit after purchasing refrigerator from Home Depot on Aug 31, 2015.

I recently subscribed to the Samsung Ice Maker Dispute Site.

I recently purchased a Samsung Refrigerator from Home Depot. The Ice Maker quit working

about two months ago. I previously had two shelves just break. I reordered some shelves from Amazon and

they work great.

I can't get the ice maker to work. The water does NOT go into the tray. I defrosted the freezer and

it did not help.

Dear Sir/ Madam,

I have purchased the samsung flip z 3 in June 2022, and a few months later in september 2022 the screen had formed bubbles and cracked in the middle where it folds, i was told it had been misused even though it had not and i ended up paying partially to fix it, only to find that now a month later, the same problem had appeared. I have been back and forth between different branches and more so on the phine over 6 times with the call center and complaints department to escalate this issue and find an alternative solution other than fixing the screen again as i dont want to just fix it. I am asking for a trade in given this will most probably happen again for the third time in less than 6 months. They have no approved and are not giving me alternatives other than giving it in for a second time in 4 months to have all my data erased again in order to be fixed. Again, i am not interedted in fixing it as it is apparent there is a problem with this model itself also apparent from online reviews. So i am asking for a trade in please and for someone from samsung to take this upon him or herself and contact me to follow up as no one has ever returned a phone call that i made to samsung.

I have been chatting and calling samsung for months about my trade in product. I am incredibly frustrated that a large corporation is stealing my trade in product and not following up regarding my request. The customer service is atrocious and I just keep getting sent emails that are not making sense and receiving no support whatsoever.

I sent in a trade in product (an apple watch 4) on August 30th and was received by September 6 (as per my tracking number) by someone named Phong at Samsung. I did not hear back for months until I received an email saying that Samsung did not receive the device. I had to call and chat to get this resolved. I would gladly send the chats if this page would allow me. Now I am being told that the device condition is bad and that it is being returned to me. There are absolutely no major flaws on the device, but I am being told there are. I have not received the device back yet, but am now very worried it will not be returned or not be in the condition that I sent it in. It took a ridiculous amount of time for it to be assessed and multiple chats. If I had known it would be rejected sooner, I wouldn't have kept the watch I traded it for. I am sending this to document my concerns and will see if my watch is returned in the same condition, I sent it or if at all. I definitely never intend to purchase from samsung again in the future and most definitely not take part in the trade in program.

I am writing to you to complain and seek redress regarding the service I have received from Samsung in respect of a Fridge/Freezer combination I bought on the 9 May 2019 in which the freezer drawer support has failed due to a latent defect. This is the first time I have ever had a problem with a Samsung appliance, and I am not happy with the service I have received in respect of this complaint. Started with small cracks which were not interfering with the slide of the draw, then I noticed the defect was getting worse, the hard foam forming the bracket was starting to break off on both sides of the draw. The middle draw is now resting on the bottom draw as the brackets have almost crumbled. Filter Connection sent out a technician to inspect the fridge. A report together with pictures was sent to Samsung Technical Team. This was rejected by Samsung saying it was due to negligence. As all the other parts of the appliance are in good working order, I can only assume this is a manufacturing defect due to the wall thickness of the plastic mould being too thin. The charge of negligence levelled against me by Samsung, should rather be levelled at their quality assurance/quality control department at the plant where this was manufactured. I have been a user of Samsung Appliances for years and this is the first time I have ever had a problem and I am astonished at the lack of support. I believe this to be an exception circumstance and the problem is due to a latent defect that originated in the manufacturing/assembly process.