Menu
Samsung Customer Service Phone, Email, Contacts

Samsung
reviews & complaints

www.samsung.com
www.samsung.com

Learn how the rating is calculated

1.7 1675 Reviews

Samsung Complaints Summary

290 Resolved
1374 Unresolved
Our verdict: With Samsung's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Samsung has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Samsung. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Samsung reviews & complaints 1675

Filter reviews by rating
5
0 review
4
0 review
3
1 review
2
0 review
1
10 reviews
Sort by:

Newest Samsung reviews & complaints

ComplaintsBoard
J
8:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Samsung Myonlineaccount td bank samsung financial service

This review is for https://onlineaccessplus.com/TDBank

Note Samsung Company

Samsung use finance service through TD Bank or Myonlineaccount

Do NOT Use this financing company

I sent messages and then called the customer service number provided from TD Bank since they do not work over messages online.

On my several call, some customer service is decent and some is terrible. They will argue with you for no end. At the end it is useless interaction.

Over all this Samsung Financing by TD Trade is the worst finance company I ever came across. They should not be in business.

This company do not care about customers and find a way to take advantage anywhere possible.

There were 2 loans: 18 months and 36 months zero% interest.

I paid off my first loan in the first 2 months.

Instead, they used that amount ($1,000+) to applied to the longer term 36 months loan and said I did not pay for the 18 months loan. Which later they shorten it to 12 months, then sent me an email they they will charge me interest.

I filed a claim or dispute, but it is also useless. Same policy, they will take advantage of the people. NO, you cannot view the statement on your mobile device, it will not show.

Never Never finance through Samsung TD trade again.

Use your other promotions from zero % interest, never choose this company. If there are problem they don't give a *.

Desired outcome: I file a complaint and dispute through the company and they still want to charge me interest on the amount I already paid a year ago. Do not charge me interest on 36 month zero% financing!

Read full review of Samsung
Hide full review
ComplaintsBoard
Z
8:46 am EDT

Samsung RF27T5241SG/AA sn Ob4l4bct400249x

purchased 7/16/22

repaired 6/8/23 problem fridge temp 60 degrees

worked 1 week

repaired 6/22/23 same problem

worked 12 hours 60 degrees in morning

waiting for call from repair company

ticket 3 [protected]

not happy with this appliance can you get me help? i think this appliance can not be repaired, tired of throwing food away and living without a refrigerator

joe stralka

[protected]

[protected]@hotmail.com

Desired outcome: would like refund

Read full review of Samsung
Hide full review
ComplaintsBoard
C
5:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Samsung Samsung S23 Ultra

I purchased a Galaxy S23 Ultra phone through AT&T in February, primarily for its camera features. I am now unable to use the camera for photos because there is a green tint overlay. I took it back to AT&T and their techs said it was a software glitch and that I'd have to contact Samsung warranty department to get a replacement phone. They said the phone is still under warranty so would not be a problem. I spent a good portion of the day trying to reach someone. I finally got someone whose English was very poor and was very difficult to understand. We went around in circles for awhile but I basically got from her that AT&T would have to provide me with a new phone and send mine back. If I had purchased it directly from Samsung, they would repair it but warranty for a replacement was like 14 days. As near as I could tell that's what she said. So back to AT&T. They said they are a cell phone service provider and since it was an issue with the phone's software, Samsung has to deal with it and I have to go back to them. It was an expensive phone. The main reason I bought it was for the camera. Now, six months later, it's useless and I have no idea how to deal with this Catch-22 I'm caught in.

Desired outcome: Replacement phone

Read full review of Samsung
View 0 more photos
Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

Samsung Samsung Z Flip Warranty and Insurance Issues: A Cautionary Tale

I recently purchased the SAMSUNG Z FLIP 256GB DUAL SIM on October 19th, 2021, and it is still under its 48-month warranty period. However, I experienced a problem with my phone when the screen suddenly went black while it was sitting on my desk at work. I had not dropped my phone that day or any other day, and it was working perfectly fine on my way to work.

The next day, I took my phone to the Samsung Electronics service center in Menlyn Mall to have it fixed under warranty. However, the service consultant informed me that Samsung had declined my warranty repair request. They claimed that there were minor scratches on the side of the phone, which were not protected by the expensive silicone phone protection cover I had purchased with the phone. These scratches were considered normal wear and tear, and there was no other protection cover available in South Africa that could prevent them.

I was shocked that Samsung declined to repair my phone under warranty for such a minor reason. I raised my concerns with Samsung SA, but they refused to revise their report and still refused to fix my phone under warranty. I had no choice but to file a claim with my short-term insurance service provider to have my phone repaired or replaced.

Unfortunately, my insurance provider also declined my claim, stating that the middle "White Mark" and "Crack" found on the screen were due to excessive opening and closing of the phone, which is a common manufacturer's default on the Samsung Z Flip cell phone. They recommended that I pursue a warranty claim with the manufacturer.

It is frustrating that I have received two damage reports, one from Samsung and one from a third-party, which contradict each other. This leaves me in an unfair position as the user and client, as I am now responsible for paying the costs to repair or replace my expensive Samsung Z Flip cell phone, even though I thought I had peace of mind with a 48-month manufacturer's warranty and insurance cover.

While the Z Flip cell phone is a nice phone, I would caution others to think twice before purchasing it. The manufacturer's warranty cover and insurance cover may not be as helpful as expected, and users may be left liable for repair costs due to manufacturer's defaults.

Read full review of Samsung
Hide full review
ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

Samsung Samsung UN65MU650DFXZA TV Review: Horrible Customer Service and Defective Products

I bought a Samsung 65" TV Model # UN65MU650DFXZA from Costco on 11-11-2017, and it has been nothing but trouble since then. I have contacted Samsung customer service and used their chat service multiple times to try and fix the numerous issues I have been experiencing. However, they have refused to take responsibility for the problems and have blamed everything but the television. I have five open case numbers with them that have never been resolved.

The TV black screens for up to a minute while using my ps4 pro with a premium HDMI cable that Anna (Samsung Rep) told me I must purchase to fix the issue. However, it did not solve the problem. They have reset it to factory settings a couple of times, had me reset it, change settings, and more, but nothing seems to fix it. The TV must be unplugged numerous times a day now because it never truly shuts down and starts slowing down or freezes up. The black screen is happening randomly and quite often now. They force apps on the TV that take over the programming. Their TV+ app will be mysteriously running when we turn it on, but when we shut it off, we were playing on the gaming console? Even the HDMI software switches between ports by itself?

The last Samsung Rep (Marvin) I spoke with on [protected] confirmed that the TV has issues, but then told me he's sorry to inform me that at my expense, they can send a service tech to look at it. I told them that's completely unfair, as I've notified them many times over the years of these issues that they have refused to acknowledge as television hardware issues, until recently.

They forced me to file a Better Business Bureau Report on 12/19/2019. An Office of the President rep communicates with me from now on. Mr. Gaffney tells me that they will send a technician crew to fix the television with new factory parts. The service company is Dish, who spams me with robot calls and voicemails while I'm at work. I tried to call the robot back, and it just kept asking for information and then wouldn't do anything. I relay this to Mr. Gaffney, and he ignores this issue like all of them and says to me, "So you're refusing service then?" What? He just wanted me to refuse service, so he could tell the BBB that they tried to work with me and I refused. I tell him not at all, send the crew, but not if I can't talk to a real person. An actual Dish person contacts me, and they show up on Saturday morning 1/04/2020. They proceed to take apart the TV, replace defective parts with new parts (main board, cables, and some other components). After three hours, they can't get the TV to work properly, so they take it apart again and replace the new parts with my old parts? They say they can't fix it and to get paid for their labor, they had to put the old parts back? They ask where I purchased the TV, and I tell them Costco. They recommend I try to return it there because Samsung isn't going to do anything for us, and it's not uncommon for them to get defective brand new parts.

They have me sign a contract that I can't see, as the signature panel (window) is on top of the contract area. I ask about what I am signing, and they say it's what we did to the TV, and they'll send me a copy in email in a couple of hours. They also said Samsung will be contacting me soon. I do get the contract, but it's completely blank! I actually signed a blank contract unwittingly that they could have written anything on!? Unbelievable really.

I wait a week and have heard nothing from Samsung or Dish, so I send an email to Mr. Gaffney about what happened. He doesn't respond to me, but Samsung told the BBB their service techs were fixing our TV, and the issues are resolved? I responded to the BBB about what actually happened, but Mr. Gaffney and Samsung Office of the President reps just keep ignoring communication from anyone regarding this matter.

I even called Costco management where we bought it. They were completely understanding and reached out to Samsung as well. They sent emails over two weeks ago and recently told me they have heard nothing. So they treat their own vendors, just like they treat their customers. At least they are consistent with horrible service.

Mr. Gaffney left me a voicemail on 1/22/2020. This is the first I've heard from him or Samsung since they sent the repair crew 19 days ago. He tells me the repair crew installed a brand new defective main board. He then says Samsung has given me a one-time repair and can no longer help me with this television any further? What!? They haven't helped us since we had problems a couple of weeks after purchase in 2017!

How they can blame their inferior products (Mr. Gaffney admitted the new main board was junk) on their customers' other components, cables, internet, or anything but their product is beyond me. They completely wasted our Saturday morning and tore apart our television twice for no reason, ignore my emails and phone calls for 19 days to only say "Hey, we tried, but we know our products are junk, so there's nothing further we can do for you!"

Read full review of Samsung
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

Samsung Terrible Experience with Samsung.com: Incorrect Delivery Address, Out of Stock Items, and Unhelpful Customer Service

My experience with Samsung.com was absolutely terrible. I had to exchange countless emails with their customer service team for over a month just to get some recognition and compensation for my troubles. They promised to send me a free accessory, but when I tried to choose one, all the items were out of stock or no longer available. Eventually, I agreed to wait for a memory card to come back in stock, but when it did, they only offered me a 30% off voucher. The problem was that the memory card was 30% cheaper on Amazon than at Samsung, so this was not any kind of compensation at all. I was already out of pocket by ?50, and I would have to spend an additional ?170 just to make the 30% discount worth it.

When I ordered my tablet online, I chose to have it delivered to my work address. I entered the full address on the Samsung website, but on 15/08, they contacted me to say that they could not dispatch my order because I had provided an incomplete address. I immediately replied with the full address again, but they closed the ticket without confirming receipt of the address. On 23/08, they sent me an email telling me that they would deliver my parcel the next day, but they used an incorrect address that was not the one I had given them. I urgently emailed them back, but I received no response.

In the end, I had to wait on hold for over an hour to speak to someone and get the address corrected. The customer service advisor was under the impression that I wanted to change the delivery address by my choice, but I could not make them understand that this was not my choice. Samsung had entered a different address than the one I had sent them in the email. Eventually, I received confirmation of the correct address and an email stating that delivery would be between 8.30 and 12.00. However, I did not receive any updates from DPD, and when I called them, they told me that they had not received the parcel from Samsung.

I called Samsung back again, and the advisor told me that because I had changed the delivery address, the parcel would now come the next day. He said that the email telling me 8.30-12.00 was not guaranteed and that I should have chosen the option to pay more at checkout. But it was Samsung who got the address wrong twice and then told me the delivery had been upgraded for me. I was very upset by this, and he kept repeating that it was because I had changed the address, and I kept telling him that I had simply corrected Samsung's mistakes. Eventually, he promised to find out why DPD did not seem to have the parcel at all and promised a call back.

I received a call back 5 hours later that evening, and he told me that the parcel had been delivered at 12.26. This was a lie because I was on the call to him at 12.26, and after that call, I phoned my work, and they confirmed that no parcel had been delivered. In fact, the parcel was delivered at 13.26, not 12.26. My problem now is that the tablet I wanted on launch day was at my office, and I was not notified of delivery by DPD or by Samsung despite my repeatedly asking until 17.26 at night, by which time my office was closed and locked. This is a bank holiday weekend, so I cannot get my tablet now until Tuesday morning.

So far, this has cost me 3 phone calls to their 0330 number, and it will cost me a round trip to my office (80 miles round trip) if I can get security to let me in, or I wait until Tuesday. At no point did anyone at Samsung admit their failures and accept responsibility, and all of the stress fixing the problems has been placed on me. I am extremely unhappy with the service and the attitude of the advisors at Samsung's help desk, and with DPD for not sending delivery updates. I am about ?50 out of pocket so far on this purchase, and I am so stressed about it that I don't plan to buy from Samsung ever again. I would have been far better off going to the shops yesterday and buying one in person. Who knows, there might have been a good deal on another brand, and certainly none of the stress I have suffered, not the arrogance and unaccepting nature of their staff, which I never wish to have to deal with again.

Read full review of Samsung
Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

Samsung Samsung Megamall Philippines: A Disappointing After-Sales Experience

I've been using my Samsung Note2 for almost 4-5 years now, and just a week ago, I faced a death sentence kind of thing - my phone wouldn't boot up anymore. I tried doing things like reboot, factory reset, hold this for a number of seconds then remove this and that then turn on again... before it worked for me, but now it doesn't. So, I decided to go to Samsung, which would be here in Megamall (Philippines).

Just to share with everybody, you could have ended up with a Samsung product online, but definitely, you'll face these kinds of things in the future like tech issues and stuff, so at least you don't need to go through what I've experienced. Just go somewhere else, maybe it'll be better.

So, going back, I went to Samsung in Megamall, Philippines, got a number for customer service from a touch screen vendo machine, then waited for my turn.

So, initially, I told the customer service rep that my phone doesn't boot up and would like to speak to a technician to check what's going on. I mentioned what I did.

Then the rep said that they'll check if it's grounded or if it's a battery issue (remember this part). Then I replied that it won't be a battery issue since I just bought this on their store like 6-7 months ago, not even bloated. Then the rep went to their back door and said she'll be back right away.

After perhaps 2-3 mins, she came back saying that it's a battery issue and said that they could have tried it, but they don't have a battery for Note 1 to test it. I said that my phone is Note 2 and not Note 1, the version name is even listed at the back as GT-N700. Then the rep checked her PC, she even said that most of the time the battery of it will spin, then she tried to do it in front of me, but the battery didn't spin, and I even mentioned again that it won't be the battery since I just bought it a few months ago. The rep wasn't able to say anything.

So, I showed her what else happened on my phone... that most of the time it doesn't load after the logo screen, then just in case it'll go through, it'll have a strip of red dust on my screen, then poof dead-end.

Then the rep said it could be about the LCD because of the dust like red strip there that shows after the logo. Then I said if it's the LCD, then upon loading the logo, the red dust-like stripe should show up as well, but it didn't. Clearly, it isn't about the LCD. There could be an issue about the GPU, firmware, etc. It's just that I'm not sure since I'm not a technician. Then the rep went back again to the tech to ask. This time, I was hoping that something would be done. After 1-3 mins, the rep came back and said it's about the LCD, as what was mentioned by the technician.

This ticked me off. My phone's screen is crystal clear, no bumps or whatsoever. My first guess was about the phone's GPU since I do play games for an hour or two, and maybe I toasted them, or it could be the firmware, or maybe it was just grounded. I asked if my phone was really checked by the technician since it'll take at least 10-15 mins to figure out what went wrong since he needs to remove the screws to check if it's grounded or what's wrong, but instead, she went back to me within a min or two. There is just no way you can unscrew them on that time frame.

The funny yet irritating part was that she's still insisting about purchasing a battery and an LCD. It looks like we are back to square one. I remember the time when I bought the battery months ago, she spun the battery and said the same thing, but before it didn't matter since it worked, but this time the lady even mentioned that they will be charging 300 PHP for a consultation then another 400 PHP if it works, and this threw everything off... I was like... we are discussing things thinking that you already gave the phone to the technician figuring out what's wrong, then all of a sudden, you'll say that you'll charge a fee for a consultation, and yet it wasn't checked...

This rep just doesn't know what she's doing... you can clearly see to her face that they're advised to sit there and spin those batteries and sell them to the customers. If there's something wrong on the screen, that's an automatic LCD. Just imagine how much you'll spend on an old phone with a new LCD, *cashingfor the business.

This part was the best. After me telling them that I'm okay with the fee for the consultation, but for the additional 400 fees IF IT WORKS was something out of this world. A fee is a fee, that's it, there's no ifs. If you checked it and if you know what you're doing, you'll know what needs to be fixed. If you need new parts, that's fine, add that to my bill, but if it isn't, then why do I have to pay additional money for something that happens randomly? She said that the technician couldn't check it on a PC since it's not working, so I said that's exactly the point why I'm here because it doesn't boot up pass the logo screen. I mean, why would I go there if it works, right?

I hoped that they'll be able to do something about my phone. But I guess the store was hopeless to begin with. One of the biggest Samsung stores here in the Philippines, but completely clueless on what's happening. If you google this issue, you'll find a lot of troubleshooting. Before it worked, but now it didn't, that's why I decided to drop by. After-sales for this location is pointless. No one will give a damn thing checking your phone. Again, go somewhere else.

Read full review of Samsung
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Samsung Samsung TV Warranty Program: A Disappointing Experience

I recently had an experience with Samsung that left me feeling extremely frustrated and disappointed. My history with Samsung goes back to 2001 when I purchased a 56" Samsung DLP for close to $3k. Unfortunately, the TV broke within 3 years due to a manufacturer defect, and I found out that Samsung had lost a Class Action Lawsuit because of it. One of the terms of the lawsuit was for the customer to self-report their broken TV within a certain timeframe to them and they would fix it for free. However, I never received a letter or anything from Samsung about this, and when I self-reported my problem, they said that I was 1 month too late for self-reporting and that there was nothing else they could do for me.

After that experience, I swore off Samsung and told myself that I would never purchase anything Samsung again. I replaced that 56" Samsung DLP in 2004 with a 55" Sony LCD, which is still going strong without one issue. However, in 2016, I decided to give Samsung another chance and purchased their latest and greatest 65" Samsung 4K SUHD Curved TV for $5k. Since I bought one of their top-tier TVs, I was part of a fancy customer support program, which eased my thoughts about buying another Samsung.

Unfortunately, just 3 months after purchasing the new very expensive TV, it broke and the screen went black. I called up Samsung, and they contracted a local company to come out and fix my "new" TV. So I had to take a day off work to meet their contracted repair company at my house, which supposedly had the correct part from Samsung to fix my TV. Well, they didn't get the correct part from Samsung that day, and I had to take another day off of work to meet them again; this time with the correct part. They installed it, and the TV was up and running again.

Fast-forward to September 4, 2018, and I was watching the TV on Tuesday morning when, after 15 minutes of watching, the TV screen went BLACK! I immediately became furious but then remembered that my warranty was extended, and that I was part of their fancy customer support program. So I called up Samsung to tell them my issue. The Samsung Rep asked if I had the warranty number for my extended warranty that they provided me. Being through the hurricane last year, I was lucky enough to find the original work order paperwork, which had all my notes and the note about the extended warranty that was given to me. However, I didn't have the warranty number to provide the rep. I told the rep that they should have all the info in their system as they had all the other info in their about me. The rep went on to tell me that Samsung dissolved their fancy customer support program and all the records from that organization/program; hence the reason they couldn't locate my warranty number.

I spent 3.5hrs on the phone with different Samsung reps and escalated my issue only to be told by Samsung that they wouldn't DO A THING FOR ME TO HELP ME OUT! They wouldn't fix it on their dime, with me knowing it's still under warranty but they couldn't verify it, and they wouldn't even offer to split the cost of the repair. They wouldn't step up to ANYTHING- - Zip, Zilch, Nada! So $5k for a top of the line Samsung TV which broke in less than 3 months of owning and breaking again 2 years later! Spending $5k on a TV to have it last for only 2 years is LUDICROUS!

For all thinking about purchasing a Samsung TV, I would highly recommend you look at a different brand. I would recommend Panasonic or Sony, but if you do get a Samsung, you better spend the big bucks and get the longest WARRANTY they offer, or you can use your Samsung TV as target practice or a boat anchor.

Read full review of Samsung
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

Samsung Samsung's Poor Customer Service: My Experience with the S20+ Phone

Customer service is an essential aspect of any business, and Samsung is no exception. However, the way a company approaches customer service can vary greatly depending on the industry. There is no one-size-fits-all approach to delivering excellent customer service, and sometimes brands fall short when trying to improve their customers' experience. Unfortunately, bad customer service moments occur more often than one may think, and they can leave customers feeling frustrated and disappointed.

I recently purchased what was called the best phone on the market, the S20+ Samsung, for 1299eur. At first, I was excited about my purchase, but technical problems started to appear from the first days, such as low sound and apps appearing and disappearing. I immediately went to the Samsung service center, but the technician started to explain that I was not used to Samsung technologies, even though my family and I have been using Samsung for the last five years.

Three weeks later, I went back to the Samsung service center after having checked the issue with the store I purchased it from. The technician said that the phone looked faulty due to some other issue he couldn't explain, and he asked me to return to the Samsung center to exchange it.

On December 17, 2020, at 10:00, I went for the third time to the Samsung service center. I was the first customer at the door, but unfortunately, they needed the IMEI number, which was explained on the website that you need to follow the steps. The problem was that since a few days, the phone was totally frozen, and I could not access any options.

The hostess who came strolling to open the door at 10:00, Ms. Nataliya, refused to understand that I couldn't fix the appointment due to the missing IMEI. She found it not normal that I didn't know that the IMEI was on the packaging box, and she took it personally to say no to any suggestions I made, ending up taking an appointment a few days later.

It's frustrating when a customer presents a clear opportunity for the business to provide above-and-beyond-customer service, but instead, the decision leads to not only an unsatisfied customer but also other friends and family who used this service. Customers trust a company that's dedicated to fulfilling their needs, and sometimes bending the rules is a great way to build customer loyalty.

Samsung is a billion-dollar corporation that has only one customer support shop for a business that operates 24/7. Nobody wants to be put on hold or off by workers who don't understand the customer's needs. Furthermore, I tried to reach out through WhatsApp to the customer service, but they spent their time asking me to take an appointment with the IMEI number and ignoring the situation I tried to explain.

It will be the sixth time on December 28, 2020, that I am going back to the Samsung service center of Brussels, and the issue remains unsolved. Despite the difficulties to fix an appointment online, I have been going back and forth to the center located at 1 Boulevard Lambermont 1000 Brussels (don't go there; they are not helpful when it comes to technical issues).

During my last visit to the center on December 23, 2020, the phone was frozen, and the technician restarted the program, explaining that the issue was some apps that caused the frozen phone. He deleted all the content of the phone, and fortunately, I had a backup on the old Samsung. His explanation was very evasive, not clear at all, and he was more in a rush to get me out of the store than to answer my questions.

I have tried to send a letter to the CEO of Samsung in Belgium, but I have not received any news so far. Tomorrow, I will see what the technician's explanation will be for the issue and the way they will wash their hands of it. I hope they will take responsibility and exchange this faulty phone. In conclusion, I do not recommend buying Samsung products as I am very disappointed, and words cannot express this feeling.

Read full review of Samsung
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

Samsung Mixed Bag: Samsung Dishwasher Review with Design Flaws and Poor Customer Service

This Samsung dishwasher has been a bit of a mixed bag for me. While it does seem to clean some dishes well, there are a few design flaws that make it difficult to use. For one, the splines are too close together, making it hard to fit larger dishes and glasses in the dishwasher. This has led to some glasses cracking, which is frustrating. Additionally, the cutlery basket has holes that are too big, causing cutlery to fall out and jam the rotors and tray wheels.

But the real issue came when the dishwasher stopped draining properly in August, just a few months after I received it. I called Samsung for technical support, but they denied my warranty claim and refused to help me. I was shocked by their attitude and lack of customer service. I had to push them to send a repairman, who came a few weeks later. He didn't seem interested in actually fixing the problem, and instead claimed that there was an infestation of bugs in the dishwasher that voided the warranty. I knew this wasn't true, as our apartment building has a pest elimination program and there was no bug problem in our kitchen. Samsung refused to send me the photos they claimed to have taken of the bugs, and I was left without a working dishwasher.

Luckily, PC Richards came to the rescue and sent a repairman who actually fixed the problem. He cleaned out the filter and now the dishwasher seems to be working properly. But I'm still disappointed in Samsung's lack of customer service and their design flaws. I wouldn't recommend this dishwasher to others, and I'm hesitant to buy any other Samsung appliances in the future.

Read full review of Samsung
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Samsung Poor Customer Service and Repair Experience with Samsung Washer: A Review

I recently purchased a high-end Samsung washer and dryer set in September 2016. It took approximately five weeks for the set to arrive due to backorder, but I was okay with that. The technicians who came to install them in October 2016 were professional and courteous. However, on Saturday, January 14, 2017, my washer stopped working properly. It would not drain or spin, and later on, it would not supply water. I called Geek Squad because I had purchased the $100+ 5-year warranty just in case something like this happened.

When I first called Geek Squad, I heard a recording about the Samsung Top Load Washer recall that was announced in November 2016. I never received any correspondence from Samsung or Best Buy about the recall. After hearing the recording, I told the Geek Squad representative that I had a Samsung Top Load washer, but he would not let me communicate what problems I was having. He just said I needed to call Samsung. When I tried to talk to him about my issues, he hung up on me. I then called Geek Squad back and talked to a different representative who was very nice and listened to my issue. She said the issues I was having did not sound like they were associated with the recalls and that she would help set up an appointment for a Geek Squad representative to come repair my washer.

She looked up my location near Beaumont, TX, which has a population of approximately 120,000 people. She said they did not have a service representative in this area and that they would have to be in contact with the store and find a third party to do the repairs. It was late Saturday, and they tried to contact the Beaumont store, but they were going to be calling me back on Sunday to set up an appointment. On Sunday, I spoke to Geek Squad, and they said they were unable to get ahold of any third-party companies, and I should be receiving a call back on Monday about an appointment. However, I never received a call on Monday, so I called them. The representative said that since it was Martin Luther King Day, they were still unable to get ahold of any third-party companies about doing the repair. They then spoke to their Special Forces Team, but still had no luck.

So on Tuesday, I never received a call, and I called them back again. This time they said that my problem was related to the recall, and I would have to go through Samsung for the recall first. Then, if there were additional problems, they would repair them after that, but they would go ahead and set everything up to fix the repair with a third party if the recall did not fix the problem. This was still me only talking to Geek Squad, four days after the issue started and multiple phone calls.

I then called Samsung and spoke to a representative. They had me scheduled to have a technician come out on Friday afternoon, but they would call the day before to verify the appointment and also call the day of on their way to my home. I never received a call the day before, so on Friday, January 20, 2017, I started calling Samsung. They said I should have received a call, but they were still scheduled for that day to come and do the repair in the afternoon. They gave me the phone number for the repair company. I then attempted to call the phone number they gave me, but it was for Dish Network, a satellite company. I assumed the Samsung representative gave me the wrong phone number because I was not having issues with a TV or satellite, so I hung up.

After I called and talked to Samsung a couple of hours later, around 3:00 pm, because I still had not received any call saying a technician was en route, they then told me that Dish Network was performing the repairs for the recall. After waiting on hold for approximately 10 minutes, as I had to do every time I called either Geek Squad, Samsung, or now Dish Network, I was finally able to speak to a real person. She was not able to help me do anything since I was not having problems with my satellite receiver. She finally gave me a number for the branch of Dish Network that was hired by Samsung for the repairs. Once I called them, they said a technician was still scheduled for that day to do the repairs, and they would be onsite at approximately 4:45 pm and would call when en route.

I then left work early and lost pay to get home in time to meet the repairman. I received a call at 3:56 pm, and the technician was already at my house, seeing if I was home. He did not call when he was en route, but luckily, I was only a couple of miles from my home at the time. The technician walked in the door, and I told him the problems I was having. Immediately, he said that what he was fixing would not fix my problems, and I would have to call either Samsung or Best Buy. He was only trained to fix the recall on the units and did not have any other previous training or knowledge of these units. He was very professional and courteous, but unfortunately, no help for my issues.

I then called Samsung and had them start trying to set up an appointment for a repairman. At this time, it was approximately 5 pm, and they said it would be a third party, and they gave me their phone number. However, they do not work after 5 pm or on weekends, so it would be Monday before I would have an appointment set up for an unknown date and time in the hopefully near future appointment. On Monday, it would be nine days without a working washing machine at a home with a family of four.

I also called Geek Squad to hopefully get an appointment set up faster. I assumed it would be because they had the Special Forces on it last time, and they said before that if the recall did not fix the issue, they would have all the information already in the system so I could get serviced quickly for my repair. However, Geek Squad again had the same issue and would have to call me back with a good appointment date because it was still after 5 pm on Friday. I assumed it would be Monday also before having an appointment set up.

On Saturday, the eighth day without a washing machine, I received a call from an 800 number on behalf of Geek Squad, stating that an issue I was having would have to be resolved through Samsung since they were only approximately four months old. I had previously spoken to approximately six Geek Squad representatives, and all of them were told the date I bought them in September 2016 and the approximate date they were installed in October 2016. None of them told me that I would have to contact Samsung about my issue for units less than a year old. So I am glad I also have an appointment set up for Samsung's third party to call me back on Monday and set up an appointment for who knows when.

My suggestion for anyone looking to buy appliances in the future is to not use Best Buy or a Samsung washer. They need to stick to TVs. Also, I was told by multiple Geek Squad representatives that I can get money back for my warranty, some said it would be prorated. But after having issues with them already, I hate to get rid of the only warranty I have because I am guessing I will have multiple problems in the future. Also, with the recall, they offered to give you money back to buy another Samsung washer in the amount of approximately $800 or a different brand in the amount of approximately $700.

I bought this washer while it was on sale, originally $999, and I bought it for approximately $600. It has one of the largest drums available, and it is in the black/gray color I believe is called Platinum by the manufacturer. I would have taken the money and bought a new washer, but everywhere in my area does not have a Samsung of this size and color in stock for at least a week or more. To get the same size and what I thought was quality, I will have to pay out of pocket the difference. I would have gone with a different brand, but after spending the kind of money I did for the matching set, I did not want to have a Samsung Platinum dryer and a white or off-colored washing machine or a different brand. So I thought the best option would be to have them repair it and pray that I don't have any further issues.

I hope that after I have them for a year, Geek Squad will honor what they call a warranty and fix the issues that the products they sell and warranty have. Also, Samsung repair tech-Biling had me remove the hot and cold water hose and make sure water was coming out and check the filters. All were clear and working properly. Also, she had me make sure the drain hose was not sticking in more than six inches. It was only in approximately four inches into the drain pipe, and the drain was free of clogs and/or debris. As I tried a test code with no luck.

If Geek Squad needs to check, I have spoken to Carol, Katy, Michael, and Joshua. At Best Buy Beaumont, TX, I have spoken to Quinton and Tim. If Samsung needs to check, I have spoken to Dana and Anautica. I also spoke to Jerry and Kelvin, but I am unsure which company they were with. There were multiple more representatives I spoke to, but I did not start writing them down until after I found out it was going to become an issue to have the repairs done.

Read full review of Samsung
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Samsung Samsung Repair Service Review: Frustrating and Disappointing Experience with Knox Programming Issue

I recently had an experience with Samsung's repair service that left me feeling frustrated and disappointed. I purchased an A32 phone from T-Mobile last August, and last week it said that my memory was getting full even though I only had a few photos and downloads. I took it to a T-Mobile repair center, and they said the best solution was to do a factory reset because the "Other" memory was full and couldn't be deleted.

After doing the reset, I got a message saying that my phone was maintained by Knox and that it belongs to Summa Healthcare. I had never heard of Knox or Summa Healthcare before, so I contacted T-Mobile headquarters. They said to take it to UBreakItIfixIt to have the Summa/Knox programming removed. I took my phone and the original receipt and drove to 4 UBreakItIFixIt locations, driving a total of 160 miles. None of them could remove the Summa/Knox programming.

Frustrated, I called T-Mobile headquarters again, and they connected me to Samsung. The person at Samsung said that they would repair or replace the phone because of the Summa Healthcare/Knox programming. I assumed that I received a refurbished circuit board in my "new" phone, and by doing the factory reset, it triggered the prior program. I included a handwritten note to Samsung asking them to replace the phone with one that has not been refurbished and still contains prior programming.

I called Samsung and told the rep what happened. She said she understood and provided a UPS label for me to send my phone for repair. I sent my phone to Samsung for the first time. After a few days, I received an email from Samsung saying that my phone was not repaired and would be shipped back to me. No reason was provided.

I received my unrepaired phone back from Samsung and called them again. They said I needed to provide proof of purchase, so I emailed a copy of my phone purchase receipt to them. Jesus, the Samsung rep, said everything would be taken care of and not to worry. He provided a UPS return shipping label for me to send the phone back a second time.

After sending the phone back a second time, I received another email from Samsung saying that my phone was not repaired and would be shipped back to me. No reason was provided. I called Samsung and asked to speak to someone in authority. I was transferred to a man in "Case Management." I explained my situation to him again and was told that I needed to provide proof of purchase again. I emailed a copy of my purchase receipt to them for the second time.

I then called a man at Samsung-Knox, who said he understood what happened and tried to pull up my phone's information in his system. He said there was no record for my phone and suggested that I ask for a new phone since he doubted that the Knox programming could be removed because it was embedded into the software.

I called Samsung customer service back and told them what the fellow from Samsung-Knox told me. The service rep provided me with a UPS return label to send the phone back for the third time. After sending the phone back a third time, I received an email from Samsung saying that my phone would be repaired, but I was outraged after seeing the bill. I called Samsung and asked what these charges were for, and I was told that my phone was damaged, and the lens was cracked, and that was the cost to repair it.

I demanded to speak to someone in authority and was transferred to Jesus in Case Management. After explaining to him that my phone was in pristine condition when I shipped it from the local UPS office, he said that it was probably damaged in transit and waived the fee as a "one-time" courtesy. My phone was repaired, but the Knox programming issue was still unresolved.

I called and spoke to Jesus in Case Management again, and he provided a UPS label so that I could send the phone back for the fourth time. I called Samsung and asked to speak to someone in authority. I was transferred to Juan, who said they don't deal with Case Management. He transferred me to "Awarilyn" (SP?), who said they needed the Knox code. I explained that I don't know anything about a Knox Code because this is my private personal phone and it is not maintained by Samsung-Knox!

After sending the phone back for the fourth time, I called Samsung to check the status. I was transferred to Raymond, who said that the repair department needed proof of purchase. He sent me an email and asked me to send it to him. I sent the copy of my receipt for the sixth time. He said the proof of purchase was acceptable and that he would get back to me in 24 to 48 hours.

I received an email from Samsung saying that my device would be repaired in warranty at no cost to me. The phone's physical damage was repaired, but the Knox programming issue was still unresolved. I called and spoke to Jesus in Case Management again, and he provided a UPS label so that I could send the phone back for the fifth time.

I called Gloria at Samsung (Office of the President) and she said that the repair center's delay in repairing my phone was because they needed my proof of purchase, which contained my IMEI number. However, the proof of purchase that I sent contained the necessary information and met the requirements. She said that someone from the service department would be in touch with me in the next day or two.

Overall, my experience with Samsung's repair service was frustrating and disappointing. It took multiple attempts and calls to get my phone repaired, and the Knox programming issue was never resolved. I hope that Samsung can improve their repair service in the future to prevent similar experiences for their customers.

Read full review of Samsung
Hide full review
ComplaintsBoard
G
Verified customer This complaint was posted by a verified customer. Learn more

Samsung Samsung's Poor Quality and Customer Service: A Frustrating Experience

I recently purchased the Samsung UN55KS8500 Curved 55-Inch 4K Ultra HD Smart LED TV (2016 Model) from samsung.com on Dec 27, 2016. Unfortunately, after only three (3) years of use, the TV began turning off and on constantly and stopped working altogether. I contacted Samsung's customer service and scheduled a service technician to come and take a look at the TV, which cost me $140. Two technicians arrived with a new board ($300 Est. Part) and within 5 minutes of arriving, they told me that the TV also needed a new panel ($700 part). The technician instructed me to call Samsung to request a one-time "out of warranty repair". I immediately contacted Samsung and spent several hours on the phone with their case management team to receive the out of warranty repair, which was scheduled for Nov 10, 2020.

However, a week later, I received a text from Julian with Samsung indicating that the repair was on hold as they wanted to offer me a "refund". The refund turned out to be only for $327.95, which was a pro-rated amount of the original purchase price. I called Samsung immediately and spoke to their case management team, who indicated that they did not have those parts in stock at this time and did not know how long it would be until they got them, which is why they wanted to offer this "refund". I told them that the refund amount did not even come close to what it would take to get a similar spec TV. I told them I wanted the TV repaired and that I would not be accepting that refund amount. The Samsung representative said he would put me back on the schedule repair on November 10, 2020.

About a week later, I received another call from Samsung indicating that they could no longer do the repair as the "parts were no longer available". After spending another several hours working my way up through the Case management team, they said they would need to put in a request to have my file reviewed and would get back to me within 3-5 days. However, after not hearing back, I contacted Samsung Customer Service again on November 16, 2020, regarding the status. They said there was nothing they could do other than offer me this $327.95 refund. I spent three hours on the phone with Case management eventually working my way to a "Senior Manager" named Nemesis (appropriately named). My request was simple and reasonable - refund me the amount that Samsung was originally willing to do as part of this "Out of warranty repair" (roughly $1K) or send me a TV of like spec. She said it was their policy to only issue this low refund. When I asked to speak to her boss, she refused and said she was the most senior person I could speak with and that her boss held an administrative role and could not help me. I asked to be transferred to someone else, landing up in the e-commerce sales, only to be sent back into the cue for case management.

In conclusion, I would not recommend buying Samsung products. Their product quality is exceptionally poor, and their warranty and customer service are even worse. This experience has left me extremely dissatisfied and frustrated with Samsung. I have had to spend countless hours on the phone with their customer service team, and they have not been able to provide me with a satisfactory solution. This has been the worst product and zero reliability experience I have ever had.

Read full review of Samsung
Hide full review
ComplaintsBoard
S
Verified customer This complaint was posted by a verified customer. Learn more

Samsung Disappointing Samsung A52: Random Calls, Pocket Actions, and Unpredictable Behavior

The Samsung A52 has been a bit of a disappointment for me. I've been using phones for over 20 years now, and this one is by far the worst I've ever owned. I've even had $45 TCL phones that have performed better than this one. There are a number of issues that I've been experiencing, but here are a few of the most annoying ones:

1. The phone randomly calls people or tries to dial random numbers in the middle of the night while I'm at work. It even sends gibberish texts to people in my contacts list. This has been happening to my bosses, old people in nursing homes, people working under me, friends, and businesses across the country. No one is safe from being woken up in the middle of the night for no reason. I've even turned on accidental touch protection, but it doesn't seem to help.

2. The phone opens random windows and performs random actions while in my pocket. I listen to audiobooks while at work, but the phone has returned 7 books in the last 10 days while I'm in the middle of them. It opens other apps while I'm trying to listen to my books, including voice mail, random internet pages, Facebook, Pandora, Google, and miscellaneous videos. Last night, it even took about 50 pictures of the cover of an audiobook I was listening to. All this activity heats up my phone and causes the battery to die much faster than it should.

3. The phone changes my settings without my permission. Bluetooth, internet, or airplane mode goes on or off randomly. Sometimes it even darkens my display so much that I can't see enough to navigate to the setting that turns up the brightness.

4. The phone doesn't let me arrange apps or move them on my screens. If I download an app, it may put it on a new page, causing me to scroll through unnecessary pages to find what I need. I can increase the touch sensitivity to try to move the apps, but it's still difficult.

I'm pretty sure this phone is defective, but after many hours on calls to Samsung and T-Mobile, I've given up on both of them. I've even tried resetting the phone to factory settings and reinstalling everything, but it hasn't helped. Samsung says I can send the phone in for repair, but I can't do without it for 2 weeks while they look at it. It's just too important for work. The phone is totally unpredictable, and it only acts up about 50-60% of the time, always while in my pocket. On a Samsung employee's desk, it behaves normally, so why bother sending it in for repair?

I'm really disappointed with this phone, and I'll never buy another Samsung product again. I'll also discourage others from doing so whenever possible. I'm even considering ending my service with T-Mobile. If anyone from these companies actually cares about customer service, they can contact me at my alternate email address.

Read full review of Samsung
Hide full review
ComplaintsBoard
N
Verified customer This complaint was posted by a verified customer. Learn more

Samsung Samsung Repair Services: A Frustrating Experience of Lies and Deceit

I recently had a very frustrating experience with Samsung repair services. I sent in my Galaxy S8 for a back glass replacement and paid ?92 for the service. However, I was lied to multiple times throughout the process. At first, I was told that they were awaiting a part, then that I hadn't made the payment (even though I had), and then that they had put the wrong color casing on the phone. After waiting for 4 weeks for a 9-day service, I finally received the phone, but it still had the wrong color casing on it.

I called up and spoke to a representative named Matt, who promised to get the phone sorted quickly and even offered ?20 in Love to Shop vouchers and a refund. However, I never received the vouchers and no request for a refund was made. They did eventually come back for the phone, but the process was far from over.

After a week, my partner checked the repair status and found that it was in the middle of repair. The next day, the status was blank. When we called up, we were told that they were waiting for the part again and were offered ?30 in Love to Shop vouchers. After explaining that we never received the first ?20, they sent us the full ?50. Another two weeks later, we finally received the phone in the correct condition.

However, when I tried to progress our complaint, Matt was always unavailable. I spoke to others, such as Andrew, Rachel, Simon, and Jane, but they all had crappy answers and responses. When I asked to speak to the manager, I was told no. When I asked for the calls of the promises made by Matt to be listened to so they could honor them, I was told no. When I asked for a contact number for the head office, I was told that this was the highest point of contact.

I made an official complaint, and Simon offered to settle the claim by sending a further ?50 in Love to Shop vouchers. I agreed to the settlement, but we never received the vouchers in the time frame that Simon promised us. When I called up, Simon was unavailable, and I spoke to a gentleman named Jihad, who told me that Simon never sent them. He said that he could see that Simon said we could have them, so it was fine, and he would personally send them now, and we would receive them in the next 7 to 10 days.

However, 4 days later, Jihad called me and told me that they were not sending the vouchers and that they would not take my complaint any further. I was extremely disappointed with the service I received from Samsung repair. They promised everything and delivered nothing but lies, deceit, and bitter disappointment. Apparently, the company will only listen to phone calls to get feedback, not to find out what has been offered in a verbal contract.

Right or wrong, they have to honor what has been agreed upon. I will be speaking with the ombudsman tomorrow and putting them into court for a full refund. I will also ask for compensation for time wasted, call costs, 2 months phone contract cost, as my partner has been unable to use it, stress, and the general dishonesty and incompetence. Samsung repair is a company I will never use again, and I will always do my utmost to make sure that no family or friend uses them.

Read full review of Samsung
Hide full review
ComplaintsBoard
T
Verified customer This complaint was posted by a verified customer. Learn more

Samsung Disappointing Customer Experience with Samsung's Policies and Procedures for Major Appliances and TVs

customer experience. Samsung's return policy for major appliances is not clearly communicated, and the lack of expression for TVs as appliances is a problem. The delivery service should have a protocol for buyers to inspect products before signing to accept, and Samsung's customer service should be more helpful in resolving issues. The repair process was also frustrating, with delays and unprofessionalism from the service store. Overall, my experience with Samsung online was a disappointment and I would caution others to be aware of their policies and procedures before making a purchase.

Read full review of Samsung
Hide full review
ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more

Samsung Samsung Dryer Nightmare: A Review of Terrible Customer Service and Endless Repairs

I recently purchased a Samsung washer and dryer from Samsung Online in March of 2022. Unfortunately, two weeks after installation, the dryer broke down. The dryer would sometimes get hot enough to dry clothes, but I had to change drying modes all the time, wasting a lot of my time. I contacted Samsung Care+ (I had purchased the 5-year extended warranty) and it was a huge ordeal. The customer service representative took me through many steps to ensure it wasn't operator error, and even made me take the vent hose off. Finally, after much time and stress, they issued a repair ticket.

A day or two later, I received an email from Assurion, notifying me that a technician would call me to make an appointment to fix the dryer. The technician tried to sell me a warranty package for my appliances before even fixing the dryer. He connected his phone wirelessly to the dryer and ran through a few diagnostic tests, claiming that there was nothing wrong with the dryer and left. I called Samsung back to complain about the technician and they sent another technician.

Four different technicians came out multiple times, replacing every component in the dryer except for the wiring harness and chassis. I finally had my wife call them because I wasn't able to convince them to replace the dryer. She demanded a new replacement dryer, and we were told that our model was no longer available. They said they were going to give us a refund, but it wasn't until late October that we received a refund for the DRYER only! They were not going to refund the extended warranty, even though it was never used because it was still under the manufacturer's warranty. They were also not going to refund the installation.

I spent hours and hours on the phone, being handed off to about ten people over a course of a few days. On one occasion, the 6th person hung up on me. I finally called the bank with whom I financed the washer and dryer (Samsung has its own financing through TD Bank at zero percent interest). When I called the bank, the person I first spoke with handed me off to Maria, who was great. She said we could dispute the charge, but only after we canceled the warranty. No one had mentioned canceling the warranty before. They gave me the Samsung eCommerce phone number, and after being handed off to one more person, I was finally helped. She initiated the cancellation of the warranty and sent me an email of this. I had paid $229.99 for the warranty and $47.95 for the installation, but the email stated that my refund was $243.79, shorting me $34.15.

In the end, we went online and ordered another dryer from Samsung Online, but I cancelled the order a couple of days later. Due to the Samsung customer service adventure/debacle, we no longer have a matching set, and there is no way to get a matching set because a replacement dryer is no longer available. So, we are going to sell the washer and purchase another matching washer and dryer set from another brand.

Read full review of Samsung
Hide full review
ComplaintsBoard
J
Verified customer This complaint was posted by a verified customer. Learn more

Samsung Samsung's Direct-to-Customer Service is a Letdown: A Review

I recently purchased a big TV from Samsung's website. I figured, why not buy from the brand owners? I was willing to pay a little extra for the best experience. However, the delivery process was a bit of a hassle. The delivery and installation teams were different, and the delivery team was delayed, causing the installation team to think they couldn't do it. Eventually, we got it installed on the wall, but then we discovered that the TV was faulty.

I spent about 3.5 hours on the phone and chat with Samsung, but they wouldn't be able to replace my TV for about two weeks after it had been returned to their warehouse for checking. They also wouldn't be able to help me get it off the wall because they don't have engineers that can do that. It was too big for me to take off the wall myself, which is why I paid them to install it. But if I couldn't get it off the wall, they couldn't help me, and I would need to live with a faulty TV.

I escalated my query, but they turned me away at every stage. They didn't have anyone who could help me remove it from my wall, and my brand new TV would need to stay on the wall, unusable, because they wouldn't refund me or replace the faulty TV without having the TV back at the warehouse.

Eventually, I got onto a competitor and got the TV from them for delivery the next day. It did mean I now had two TVs on my credit card, though, and was duly penalized because I had gone over my credit limit. Samsung did not refund me particularly quickly.

Currys arrived on time, with no problem. The Currys delivery team did the installation with no problem. They didn't have to make lots of extra holes in my wall as they didn't put the mounting in the wrong place the first time. Samsung needs to be sure their engineers are fully trained! The Currys team took my faulty TV off the wall and put it in the box for return. Thank you, Currys team. You were absolutely faultless, and your service was impeccable. In complete contrast to my experience with Samsung!

Samsung then collected the faulty TV, and even though I had escalated to the CEO team, I don't believe the CEO actually sees any of that, and the team isn't actually empowered to resolve anything.

By the time the TV was refunded, it wasn't refunded in full. As far as Samsung was concerned, they had done the delivery and installation, so they wouldn't refund that. Why would I pay ?74 for delivery and installation of a faulty TV?

More time was wasted sorting that out, and they eventually refunded that. I then pointed out that I had paid a credit card fee of ?12 because they took so long to refund, so they offered me ?90 worth of Samsung vouchers to spend on their site. However, there was nothing on their website for ?90 that I wanted or needed, and I would need to add more money to that to spend. I don't want to buy from Samsung again.

Eventually, they gave me Sainsbury's vouchers, which is a good solution, but does it make me want to ever buy from them again when it took me a month to get my original money back, and they were prepared to leave me with a faulty TV because they couldn't help me get it off the wall when they put it up there in the first place? Not at all! It left a very sour taste in my mouth.

I highly recommend that if you are thinking of buying from Samsung directly, you look at alternative arrangements. Currys offered infinitely better service, and I am more convinced about their ability to meet my needs as a customer.

Samsung, my advice to you is to stop selling with customers directly. You are just letting yourself down as you've put me off the brand completely!

Read full review of Samsung
Hide full review
ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more

Samsung Samsung's Horrible Customer Service: Faulty S8 Device and No Solution Provided

I recently bought an S8 from Samsung and after only a few months, my device started acting up. It would randomly restart, freeze, and shut down on its own. I was so confused because I wasn't even using any high-power apps or playing any games. I was just using it to browse through Facebook or read articles. I tried fixing the issue on my own and after researching online, I realized that TONS OF OTHER people were experiencing the same issue. To date, Samsung has not even acknowledged this problem or tried to provide a solution or updates.

After trying all the solutions online, I finally brought it into the store because the restarting and freezing was getting worse. The sales consultant there did an analysis and found some issues. They offered to either send it in for repair or give me a refurbished phone as a replacement. I decided to take the refurbished phone in hopes that a new device would fix the problem, but no. Within a week, it started doing the same thing.

So, once again, I had to waste another day going into the store to bring my phone in. I talked to one of the sales consultants about the issue I was having and he tried to turn the blame on me, saying it could be my SD card. That's completely ridiculous because it was practically brand new, from SanDisk (so not a cheap or fake memory card), and I had previously used it on my S6 Edge before I upgraded to the S8. So why would it be because of the SD Card that worked with my other phone only months before? After assessing my device, the sales consultant just did what they call a "software refresh," which basically means they reinstall any updates and told me to test if that helps to fix the issue.

And no surprise, within a couple of days, the phone had the same issue AGAIN. So for the third time, I had to bring my phone into the store. I was then told that there were a few issues after they did the device analysis and gave me a few options - get another refurbished phone or send it into the repair center and they can see what's wrong and give me some options after. I decided to send it in to the repair center in hopes they could solve this issue once and for all.

A few days later, I received a phone call and was told by one of the technicians who inspected my phone that they couldn't find any particular faults, so it "could" be a software issue with an app I'm using. So once again, no ACTUAL solution AT ALL! I found that to be completely ridiculous as I even told them that I use apps only in the Play Store and also used the same apps when I had my S6 Edge device and NEVER had ANY of the same freezing and restarting problems. When I told them that, I only received more "could" or "maybe" solutions and nothing at all concrete to fix the issue. I was told since they couldn't find a visible fault, I would not be offered a new device, and they would just send my phone back to the store, and I would need to go in to pick it up. Not only have I wasted time sending it in for repair to not get a solution, but I still need to waste another day to go into the store to pick up my old device.

Honestly, I think their level of customer service is horrible. I have friends who have Apple devices, and when they had problems with them within the warranty period, they received much better care and were even offered new devices, not refurbished ones. Samsung really makes you jump through hoops, waste time and money to still not give you anything in return.

I have always been a loyal Samsung user, and now I am really having second thoughts. Knowing how little care they have for their customers really disappoints me. Let's say Samsung has lost a customer, and I will definitely be looking into buying a phone from another brand when my plan expires. I would definitely say, consider buying products from another brand other than Samsung if you can or just hope that you don't encounter any problems with it. Seriously, good luck as the customer service and care level is just horrible and so low standard considering HOW MUCH we pay for their products - $1000 over dollars for a mobile phone that is faulty!

Read full review of Samsung
Hide full review
ComplaintsBoard
D
Verified customer This complaint was posted by a verified customer. Learn more

Samsung Terrible Experience with Samsung Customer Service for Refrigerator/Freezer Warranty

I purchased a Samsung refrigerator/freezer 11 months ago and unfortunately, the freezer compartment stopped working a month ago. I was relieved to know that I was still under the 1 year warranty and reached out to Samsung for assistance. However, I was surprised when they tried to tell me that I wasn't covered any longer. I bought it on April 8, 2020, and it's only March 2021. I had to explain to them that I was still covered under the warranty. After an hour on the phone with Samsung customer service, the representative finally agreed to put in a ticket to have service come out.

I was contacted multiple times by their service center to confirm my appointment, which was a bit frustrating. I mean, how many times do they actually need to confirm the appointment after I said yes the first time?! A week later, the first technician arrived and looked at my unit. Unfortunately, he told me that they would need to have another technician come out to fix it. So, I had to wait another 2 weeks! Finally, the second technician came out and looked at the unit. He stated that it was damaged upon delivery because something inside broke and it would've only happened upon transporting the unit. He supposedly did what he called a "repair" and told me to contact Samsung the next day if the unit isn't working.

Of course, the next morning I contacted service and told them the issue. They then transferred me to Samsung. I spoke to someone at Samsung, and as of now, I'm asking for a refund or exchange. I was on the phone with him for a good 45 minutes as he was typing up the report only for him to tell me the service department needs to update the ticket. He tried calling service as I remained on hold for another 15 minutes and came back and told me the lines busy he can't get through. So he asked me to call them since he can't do anything until the ticket has been updated.

I called the service department and got through in less than 5 minutes. I asked them to update the ticket as advised from Samsung. The representative updated the ticket and told me I can call Samsung back now. I called Samsung back and told them the ticket has been updated, but of course, this time I got another representative, Jonathan, who was pretty rude and not understanding at all. He pulled up my ticket and said he needs to call the service department to confirm. He came back and told me they will need to send another technician out here to service my unit.

At this point, I've lost my patience. I've been out of a freezer for a month, my foods are spoiled, and I have multiple kids who rely on this unit. He was trying to argue with me and wouldn't even let me get a word in. I had to ask him if I can please finish explaining my concern. Of course, he didn't seem to care at all as to what I was trying to express, he just referred me back to the service department to schedule an appointment. I asked to speak to a manager, and he said he'll put in a request to have a supervisor contact me back within the next 48 hours.

So, I called the service department AGAIN for the 3rd time TODAY to schedule an appointment. I explained to the service department what's been going on, but of course, all they can say is "sorry" because I'm sure that's what they think I want to hear. I need more than an apology at this point. I need an exchange or a refund. Of course, they can't do that for me since the service technician did not notate that the unit isn't repairable. I then asked, what did the technician notate on the report? To my surprise, this was the report, "Customer refuse repair and will contact Samsung." This frustrated me even more since I'VE NEVER REFUSED THE REPAIR!

I had asked him prior to him leaving my home did he attempt to repair it. He said yes! I'm beyond upset at the lack of service and how hard it is to just get my unit repaired, exchanged, or refunded. I'm now waiting on another technician to come out NEXT WEEK. Who knows if this will even get repaired. Are they just waiting for my warranty to expire on April 7th? Does Samsung even understand my frustration? I would not recommend Samsung appliances at all. Defected from the start and worst customer service I've ever had to deal with. NEVER will I ever buy another Samsung appliance ever again!

Read full review of Samsung
Hide full review

Samsung Customer Reviews Overview

Samsung is a global technology giant that has been providing innovative products and services for decades. The company has a strong reputation for producing high-quality electronics, including smartphones, tablets, TVs, and home appliances. Samsung's products are known for their sleek designs, advanced features, and user-friendly interfaces.

One of the most significant advantages of Samsung products is their reliability. Many customers have reported using Samsung devices for years without any significant issues. The company's products are also praised for their durability, with many users reporting that their Samsung devices have survived drops, spills, and other accidents.

Another positive aspect of Samsung is its customer service. The company has a robust support system that includes online resources, phone support, and in-person assistance. Many customers have reported positive experiences with Samsung's customer service team, citing their responsiveness, knowledge, and helpfulness.

Samsung's products are also known for their advanced features and cutting-edge technology. The company is constantly pushing the boundaries of what is possible with electronics, and its products often include features that are not available on other devices. For example, Samsung's smartphones are known for their high-quality cameras, and its TVs often include advanced display technology that provides a superior viewing experience.

Overall, Samsung is a highly respected brand that has earned a reputation for producing high-quality electronics. Its products are known for their reliability, durability, advanced features, and user-friendly interfaces. If you are in the market for new electronics, Samsung is definitely a brand worth considering.
How to file a complaint about Samsung?

Here is a guide on how to file a complaint against Samsung on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Samsung in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Samsung. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against Samsung on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Samsung customer service

Phone numbers

1800 726 7864 8800 555 5555 More phone numbers

Website

www.samsung.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Samsung?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Samsung Customer Service. Initial Samsung complaints should be directed to their team directly. You can find contact details for Samsung above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Samsung. Discuss the issues you have had with Samsung and work with their customer service team to find a resolution.