Samsung
reviews and complaints

within the week of purchase of samsung J-600, the handset showed some problem. it was send to the samsung repair center.
then again in July-august the handset started creating problems. it was send to the service center in connaught place.
presently on 19th of December the problem cropped up again.
when sent to the service center they refused to do saying that the IMEI no. written on the bill does not match the no.written on the back of the handset as per the bill the IMEI no. is [protected]
where as in the phone the IMEI no. is358560010414639 i.e just the one digit is creating problem ie 8 is written as 3
after getting services done earlier also... the connaught place service center refused to do so.
moreover for repairing they demanded rs.800 even when the handset is still in warranty period.
after my continuous effort to get the handset repaired, i went to an outsider shop and get that done on 22nd of January
the shop from which the handset was purchased (one mobile shop in rajouri garden) has been closed.

the problems that the handset shows is
1.the screen gets white.
2.the text starts appearing like a mirror image i, e.just reverse
3. the color changes and shows all the things in blue color
4.the battery looks as if it is 2-3 years old

its my humble request please provide me the service
i am a regular user of samsung.
and this kind of inconvenience is really disappointing.
i hereby request you to replace my handset as soon as possible..
For Contact Mr Pranav Kumar Mahant
[protected]
Email Id- [protected]@gmail.com
[protected]@rediffmail.com

hoping for early response

I bought the omnia b7320 on december 23, 2009 and the battery started to show problem on january 12, 2010. It went flat suddently and it became very hot when I charged it. I took it for repair and the samsung customer service centre at plaza singapura on january 15, 2010. Because nobody called me after 5 days, I called again on january 21, 2010 and enquired the situation, the customer service officer said it is not done yet but he did not know why. Today is 1 week after I sent in for repiar january 22, 2010. Nobody called me at all to tell me what's wrong with my phone!

Very lazy service centers
I'm from bikaner, rajasthan.. I had a samsung s5233s star phone. On 26 dec. 09. It had some problem.
27 dec I go to service center of samsung, they say pls submit ur set on 4 jan. 2010 for some network problem.
I submit set on 4 jan.
They say that leave ur set for 2 day till we update it.
After 2 days they say ur set pcb (Inner curcuit) must be changed & no other way to repair it. I said yes. After 5 day lated they change pcb & said that ur set must transfer to jaipur for process the imei no. On pcb & now say that ur set sent to delhi...
Now pls help me & take me my set & 20 lated day extended warrenty...
My mobile imei no. Is [protected] & work order no. Is 417..

Ur truly
Amit kumar jangid..

Lost mobile details.

Name : sandeep murari surve.
Address : 202, tirthraj, sakharambaba complex,
Bolinj, virar, tal. vasai, dist. thane.
Phone model : samsung gt-b3313
Make : samsung.
Last used number : [protected] diled and talked. (after that
have called up from [protected] (pco) but not picking up
Only. )
Email : sndp. [protected]@gmail.com
Missed date : 20-01-2010
Imei no. [protected]

Purchase date 03-12-2009.

I bought a 52" Samsung LCD HDTV online at Best Buy.com. They promise free shipping and give you a choice of which day you can have it delivered. I chose the 15th of January. On the 14th, after not receiving any call from Best Buy, I called to confirm delivery. They said they did not have a scheduled date for my TV to be delivered. They asked me to call the warehouse. I called and was told that there was no record of my order. Then called Best Buy again. The lady on the phone said she could not have the TV delivered for the 15th and wanted to schedule me for the 20th. I asked her when I would have gotten the TV if I never took the initiative to call them. and I got no answer.

If that wasn't irritating enough. When the TV was delivered on the 20th, I got the worst delivery service. The guys came in and put the TV together. Then put the TV on my stand. Then asked me to sign the papers so they can leave. I asked them to turn the TV on so that I can see it was working properly. I thought this was a reasonable request. They told me the wire was too short and I needed three prongs (I had three prongs- like an arm away from where the table was.) They said they could not move the furniture. I said, "but its right there." All they had to do was slide the table over. They said they were taking the TV and started to take the wires off and lifted it to go. I said why are you taking the TV? I've been waiting all these days and this is the service you are providing me with? I said let me call Best Buy and asked for the phone number. They said "1-800 - Best Buy. I said "what is the numerical number, I have a blackberry". and they said "so what, you can, its i800 best buy." They were acting like I was stupid or something. Then they called the warehouse and the lady talked to me. She said that they did not move furniture. I said I wasn't asking for the furniture to be moved. All I wanted was the TV to be hooked on and turned on so that I can see that the TV was operational. She then talked to the delivery guy.

So, since they refused to move anything, even slide a table a few inches, I asked them to hold the TV up while I moved the table. They lifted the TV and put it on the floor. So here I am, petite, 5' tall, woman, pushing a table, while two grown men stand and watch. Then they put the TV on the table and handed me the paper to sign. I said, its still not on. I just want to make sure the TV works. Personally, their refusal to turn it on was making me more suspicious that it was properly not working. Then they turned it on and left with all the wires off and a mess for me to clean up. They had knocked down my frame and plant on the adjacent bookshelf too.

Above all, their "I don't care, none of my business, not my job" - attitude, really irritated me. They were not polite and instead were looking for an arguement. When they decided to take the TV and leave was when I wanted to call the freak'n police on them. So RUUUUUUDE! The worst experience I had of the several bad encounters with Best Buy people.

I own a Samsung WA15P9 Washing Machine. I was hoping you could let me know if the wash cycle drum speed is known to be quite slow.

Let me begin this review by stating that amazon.com has been very good about helping me with my problem. Their return policy and customer service are among the best in the industry.

Now: samsung is a different story.

I bought their un55b8000 television based on the specs, the online reviews and samsung's own website. The screen size and the price point seemed great for us. When it arrived, it was even more beautiful in person. Sadly, the picture quality was awful. I know that electronic devices can be perfect out of the box or doa out of the box, so I was a bit disappointed when I installed the tv and found out that it wasn't working properly. The backlight was horribly uneven (More than just the typical "edge lit led screens are uneven" stuff... This was very noticeable on all inputs). Any all-black screen was marred by clouds of white light. Worse, there were digital artifacts around all edges and contrasty spots. It looked like a b&w checkerboard surrounded everything, and it was also visible on all hdmi inputs (Dish dvr and xbox) and on our samsung bluray player. The sound occasionally dropped out, and there were weird all-magenta screen flashes randomly happening. You get the point. This was a defective tv.

Unaware of amazon's customer-friendly return policy, I called samsung to take advantage of their in-home warranty service. I'm not going to spend pages and pages ranting about how awful the experience was. I'll just say it was awful. They came out three times (Very late, two out of three of them) and could not fix the problems. I thought it would be a no-brainer to have samsung step up and replace the tv with a working model. Nope! They've given me the run-around for almost two months. They finally said that the service tech had not specifically written "deemed unrepairable", so they could not replace it unless he did. Hours of back-and-forth calls later, they finally deemed it unrepairable, and said they'd replace the tv... Except that they apparently do not have any of that model available in any of their warehouses. They told me I should just wait for them to contact me. They do not know when that will happen.

I checked amazon's site, and they said they'd take back the tv right now and replace it with a brand new one. I've owned other samsung products in the past, so i'm not overly worried about getting another lemon. I'm just very, very disappointed in samsung's terrible customer service. It's rare to find a company who is adamant about not caring a bit about customer (Dis) satisfaction. Google "samsung customer service sucks" for many more stories just like mine...

And again, I have to say that amazon is a stellar company. Thanks to them for rescuing me from further dealings with samsung's corporate flunkies!

I am thorougly disgusted with my 3-year old samsung refrigerator model
Number rb215lash. I have had it serviced 5 times in the past 9 months
Due to the coils freezing up! Each time the repairman comes to my home,
It costs me $185.00 to have him defrost my 3 year old frost-free
Refrigerator that cost me over $1000.00! I have almost doubled the cost
Of my refrigerator with the 5 service calls at $185.00 each! It is a wonder
That this product is no longer available — it should be recalled!
Perhaps samsung should consider refunding me for this lemon of a
Refrigerator, since I can no longer afford to pay to have it defrosted. I
Will never purchase another samsung product again, and will advise
Everyone I know to avoid this brand.

This has been the biggest mistake I ever purchased... This dishwasher has never worked in the 3 mos I have owned it, purchased at best buy and the installation was insane - it's worse than the cheapest piece of junk made and cost close to $900... I have a pile of broken glasses that have fallen over in the ridiculous design of the top rack and sediment (Presumably old food? Yuck!) is glued to the inside of all glasses and dishes on every wash - even on 3+ hour heavy duty cycle... Now, I have a blinking se message... To top it off, samsung has yet to reply to any of our attempts to contact them - wrong time zone I guess... I hate this appliance... My 10 year old maytag was a gem - it's only fault?: it wasn't stainless outside... Had I known what i'd be up against, I would have dealt with the white exterior... I shouldn't have dishpan hands at this price!

Last year, 12/29/2008, my wife and I purchased a complete Samsung stainless steel kitchen ( french door refrigerator, dishwasher, electric range and microwave ) and installed the appliances about a week later. From DAY ONE, we had issues with the icemaker not making ice and the microwave making a "clicking" noise while running. After calling the Samsung Customer Service Center, the icemaker issue seems to have been resolved but the microwave noise comes and goes. Almost a year later, before the warranty expired, I decided that I would make Samsung come and figure out what this noise was before the appliance failed out of warranty and on November 12, 2009 I called Samsung to request service and was provided the Service Request number and the name of the Service company -- I was told to expect to be contacted by the company within 24-48 hours to schedule the service appointment. A week later, after not hearing from the service provider, I again called Samsung and was told that they would re-fax the request to the service provider and provided me with their phone number as well. The next day, I called them and advised them that I had been waiting to hear from them to schedule the service -- No answer so I left a message. About a week later, still no response so I called the service provider again and this time got an answer. I explained that I had been waiting and was given some lame excuse that they had not ever received any communications from Samsung ( but said nothing about my voice message a week earlier ) and told me that the "technician" would look over the complaint details and get back to me within 48 hours to schedule the appointment yet, after another week, still nothing and I called Samsung to demand a different service provider. The second service provider ( A-1 Appliance ) contacted me promptly and scheduled the appointment for December 7, 2009 ( I had to take a day off work to be there during THEIR business hours ). By the time the technician arrived, the "clicking" noise in the microwave had gotten noticeably worse, the handle broke off the microwave door, several buttons on the touch pad stopped working and the microwave unpredictably started by itself. On December 7th, the technician arrived and diagnosed the problems ( needs a new turntable motor, the entire door needs to be replaced as well as the touch pad ). Parts would be ordered and I would be contacted when the parts arrived -- I wasn't offered a copy of the service report that I was required to sign but demanded one ( just in case, for proof ). TWO WEEKS later, still nothing. I again contacted Samsung and let them know that my recent order for a new Samsung front loading washer and dryer had been cancelled due to the obvious lack of reliability of the appliances and, more importantly, non-existent service. On the following business day, I was contacted by A-1 Appliance to let me know that they were waiting for parts that were on back-order and would be contacted when the parts arrived -- Another week has passed and it is obvious that the parts are on a "slow boat from China" because I could have driven to anywhere in the country and back to pick up the parts ... TWICE in the time that I have been waiting for Samsung to take care of their junk.

As I said, our order for a new Samsung washer and dryer has been cancelled and we will buy another GE or Maytag -- They cost less that the self-proclaimed "top-quality", over-priced Samsung appliances and, in my past experiences, both GE and Maytag appliances have provided problem-free operation for YEARS ( My previous Maytag refrigerator lasted 14 years ... 8 years after surviving a house fire in 2002 ! The previous GE range and microwave were in PERFECT working condition after 8 years but replaced to match the refrigerator. Oh ... The washer and dryer we now have are ALSO Maytag ... 14 years old and STILL working flawlessly ( scratched up a bit but still working and didn't cost $3000 either ).

Bottom line ... If you already bought your Samsung appliance, I wish you alot better luck than we have had with ours but, in my opinion, Samsung appliances are over-priced, unreliable junk and I'll never own another at ANY price.

Bought Samsung RSG257AAWP 2 months ago - Icemaker doesn't work - Refrigerator can't be leveled on a level floor, Door hinge or cam bent. after no less than 5 different service techs ordering parts and working on this Samsung RSG257AAWP no one can fix it. New Circuit Board, New sensors, New Faceplate Nothing fixes the Icemaker. No one would even want to address the other problems till the Icemaker was fixed. Finally gave up and told me I was going to get an exchange. After 3 grueling weeks on the phone every day for at least an hour per session finally was told they would give me my money back, not an exchange! We'll see how long that takes...Very Poor Customer Service -Bought the unit on sale from Sears and they told me to come in and pick a different Refrigerator but no sales now... Wouldn't you know it -Shame on you Samsung and Sears! Stay away at all costs. Here are Samsung Customer service Phone numbers that were very very hard to get -Executive Customer Relations [protected] and Case Management [protected] Don't believe anything any of these people tell you and they can't ever find the notes from the last people you talked to - Even if you get names they don't know who you are talking about. I had to start over 3 times.

I purchased a samsung printer on or about February 2009 and the printer stopped working in October 2009. I was sent a replacement as they repaired mine. The replacement was defective also. A hold for $200.00 was put on my bank account and I had to send the replacement back first. I sent it back but they can't find it. So I have no printer, no refund and a h old on my account. I have been dealing with them since October. I get promises of being called back but it does not happen. I will never buy samsung again and I will warn as many people as I possible can.

Our family received a samsung digital camera (S860) for a christmas gift last year. The camera is still brand new, never hardly used, now it is freezing up, not taking pictures, not turning on etc, we don't have a receipt, I called them and the said, sorry out of warranty, not even a year yet! I asked how much to fix, the quoted $160.00! Can you believe this. I even asked leslie what she would do, she understood my compliant but said samsung's policy can't do anything about it. We cannot afford this right before christmas! What can I do? A person would think that a company worth millions could help us out, i'm very upset with samsung!

Hi,
Below is the information. Please block the mobile.

Name: PARICHAY BOSE
Address: Sudarshan Appartment, Flat No. - 3, Right Bhusari Colony, Kothrud, Pune -411038
Permanent Address: 15/14 Chowbaga Road, Kolkata - 700039
PAN number: AKYPB4873C
Phone model: SAMSUNG DUOS TOUCH (SCH - W299)
Make: SAMSUNG
Last used No.: [protected]
E-mail for communication: parichay.[protected]@gmail.com/parichay.[protected]@amdocs.com
Missed date: 6 Dec, 2009
IMEI No.: [protected]

I have a new SIM of reliance with the old number ([protected]) activated on 9 Dec, 2009.

I shipped a not working monitor to be repaired under warranty in mid September 09, received email within days that it was repaired and being shipped back, and waited for weeks prior to calling for tracking #. They informed me it was never repaired, and that the part needed to repair was back-ordered. After numerous additional calls to find out status, I found out that the product was not entered into the repair process correctly, so it sat in limbo. After 2 months, I was told a monitor would be shipped out. It arrived broken. Each and every call to Samsung has been non-productive. No one ever calls back when they say they will with a status report. The company seems totally clueless. It is now approaching 3 months with no working monitor. It should have been an easy repair, but although I did like the monitor, I will NEVER buy a Samsung product again. When asked if I could speak to someone to register a complaint with how my claim was handled, I again got the run around. This tells me they really do not care about the customer, so I will bring my business elsewhere. Consumer beware!

Samsung Bio sleep air conditioner purchased during May 2009. Service people nerver came for check up. Now as there is zero cooling effect, mal functioning of compressor unit suspected.Early redressal requested Address;Dr.S>A> Zindha Nainar, 1/636 Monthoppu 8th Street Collectorate post, Ramanathapuram, Ramanathapuram Dist TamilNadu Phone [protected]

Dear samsung mobile,

I am huge fan of samsung products, the only phones I buy are samsungs.

Untill recently I had bought the samsung omnia i900 and I have been having a major screen alignment problem. I cannot sms much less enter my pin correctly.

Is there a solution to this problem ?

Please assist.

Your faithfull samsung fan.

Rashpal sen

E-mail: [protected]@hotmail.com

I purchased a Samsung 40in LCD TV which broke down after less than 4 months use.

On contacting Samsung Customer Support I found their staff to be rude and obstructive. They were not the least interested in my problem (no picture on the TV, only sound) but instead droned on about Samsung's policies and procedures.

Eventually they agreed to arrange for the set to be repaired by a company based 50 miles from my home. There was a delay of about one week before the TV was collected. The engineer told me that the LCD panel had failed and commented that this was a very common fault with Samsung sets.

A further 3 weeks later I am still waiting for the TV to be returned to me. I have phoned Samsung again to chase up the repair and was passed from one person to another before finally speaking to a very abrupt and bored sounding woman who answered almost every question that I asked with a curt "No".

The tv cost me £750 and I have had about 13 weeks viewing from it.

I have googled "Samsung LCD panel failure" and have read dozens of reports of this happening and many comments about appalling customer service from Samsung.

I'm a mug who should have done my homework before parting with my hard earned cash to buy yet another Samsung dud.

Never again!

We have purchased a laser printer-ml 1640 from one of your outlet called m/s. Micro computers here in tiruppur, tamilnadu, india on 07/07/09 carring invoise no.312. We were told that the toner will print 2000 copies. But not. When we change the toner the printer does not accept the newly loaded toner. When we called for help samsung people were sent. Your people here explained that when second toner is loaded the printer has to be fitted with a chip which will not come with the original package. Hence we, the customer should bare rs.600 / - additionally for the chip.
Our quesition are
1. How can a problem be hidden by the supplier during the supply of a product?
2. Is it fare from your part that forcing your customers to pay excess amount in adding additional component for the sold product otherwise the product has to be thrown to the dust bin?
3. Is it true that you collect such charges from your customer like this once the sale is made?
Pl. Get back to me in my email: [protected]@yahoo.com or [protected]@yahoo.Co.In.

E xpecting your earliest action.

Re
Thiyagarajan