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Sally Beauty Supply
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1.8 186 Reviews

Sally Beauty Supply Complaints Summary

35 Resolved
151 Unresolved
Our verdict: With Sally Beauty Supply's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Sally Beauty Supply reviews & complaints 186

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2:38 pm EST
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Sally Beauty Supply Sammy from store 465

Customer service is PATHETIC, her name is SAMMY terrible customer service, she should’ve not be working there if she doesn’t know how to treat a customer. I will never shop there again.

Store en Warren, Mi, 48185

Already called customer services about this incident, too long to described. Extremely disappointed, and disgusted for the treatment I received.

Desired outcome: Wanted to know if her managers took care of the incident. Terrible terrible customer service. Poor training, not even welcoming in the store, not even offered to help me , pathetic.

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Update by Maria Umstead Gonzalez
Jan 22, 2024 2:42 pm EST

Do not shop at store 465

Sally beauty 35665 Warren Rd,

Westland Mi, 48185

Sammy terrible customer service, very rude and not helpful at all.

I am sure that I am not the only one complaining about her, terrible customer service .

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7:24 pm EDT
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Sally Beauty Supply Horrible customer Service experience, at the store located on Missouri Blvd, in Jefferson city, MO. 65101

08/15/23 at around 3:30 myself 30 yr. old female and my 9-year-old daughter visited the sally's beauty supply store in Jefferson City, MO located on Missouri Blvd. I came in with 3 un-opened boxes of L'OREAL technique, Excellence creme gray coverage Permanent Hair Color in 7.43 Dark Copper Golden Blonde, as well as 3 new Wella color charm Permanent liquid hair color in shades: 6RG/544 Light copper, 4R/356 Cinnamon Brown, 7WV Nutmeg. My desire was to buy some bleach lighting creme and possibly exchange two of the L'OREAL 7.43 Dark coppergolden blonde for a rich chocolate brown for root smudge and a deep auburn or violet color. Immediately after entering the store the woman working with fire red hair and heavily painted face looked at my products from a previous purchase from the Columbia, MO location the previous day said I could return and repurchase desired products. I asked her where the bleaching items are located? she replied with questions like "What is it you are trying to do?" I replied with "I am looking to foil some pieces to give some dimension." The entire time she was very rude and acted like she did not agree with me doing my own hair. she asked questions implying I was clueless in what I was doing like "you do know you need developer to use with the bleach right?" I just calmly agreed with her and as if not satisfied with my closed end response she said, "what volume are you using if you know?" Shocked with her non stop aggresive questions and intimidating energy I just kindly thanked her and proceeded browse the products hoping she would take the hint and leave us alone. Of course, she didn't while I was viewing the Toner selection with thinking of purchasing for my mother she comes and says "what do you need toner for? I thought you were not lifting your color that much? Are you sure you know what you're doing? I think you need to just go to a stylist at a salon.! By the end of this comment, we put the new products back and just grabbed our products from the previous days purchase and left. Highly upset and frustrated! I did not go in there seeking advice, opinions or even have questions other than where a location of an item could be found. I should not have to explain my selections or items I wish to purchase and give reasoning for why I choose to BUY them! so, with commuting a wasted trip into town for nothing and leaving with the same products I showed up with after spending a good amount of money the previous day highly unhappy and don't even feel comfortable to go back to that location and the next closest store is over 30 miles away. I would like to exchange these 3 unwanted items for what I want to purchase and only option is online shopping, since I refuse to go back to that location as long as she is working there and full-time job, single mother who has time to travel 30 miles for hair products when I shouldn't have this problem to begin with. I believe because I didn't walk in seeking her advice or want her thoughts or want to explain what I am trying to do she assumed I am ignorant within the field of color theory, but I DO NOT have to explain anything to anyone, if I don't wish to or to inform her arrogant self that I did attend Paul Mitchelle in Columbia, MO class of 2012.

Desired outcome: i would like a gift card that can be used online for the 3 L'OREAL color cremes that i already tried to exchange/return.

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6:24 pm EDT

Sally Beauty Supply Reward program

I am a loyal customer that has given Sally’s plenty of business over the years. I am a vip member that had approx $100 worth of reward points that I wanted to redeem. I was shopping last week and used approx $50 worth. That experience was fine. I went into one of the stores in Waterloo 2 days ago (to use the rest of my rewards) with the intention of buying a styling brush worth approx $75. The sales associate talked me out of it. She said product is the key to styling hair so I picked out 2 blow out products and 2 products for curls. The associate told me it was no problem to return any of them. I ended up loving the blow out products and decided to return the curl products and use the credit to buy the curling brush (and pay the additional cost) . I went back to the same store today to do the return and the associate said I could only be reimbursed the cost I paid for the products. I used my rewards for the $50 purchase and only had to pay 30 cents. The associate told me I would only get back the 30 cents if I returned the products. I left the store with the products I wanted to return as well as angry. The store policy is just wrong. I spend a lot of money at Sally’s and I should be able to use the credit towards something else. Especially when the staff told me I could return it. They just failed to tell me I would lose my rewards (as credit). I am very disappointed in the policy as well as how I was treated. In the future I will not be returning to any Sally’s to shop.

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Is Sally Beauty Supply legit?

Our verdict: Complaints Board's thorough examination reveals Sally Beauty Supply as a legitimate entity with notable strengths. Despite a 18% resolution rate on customer complaints, which invites a closer look, Sally Beauty Supply stands out for its commitment to quality and security. Clients considering Sally Beauty Supply should delve into its customer service record to gauge compatibility with their expectations.

Sally Beauty Supply earns 91% level of Trustworthiness

Perfect Trust Endorsement: Sally Beauty Supply achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Sally Beauty Supply. The company provides a physical address, 5 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Sally Beauty Supply has claimed the domain name for sallybeauty.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Sallybeauty.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Sallybeauty.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Sally Beauty Supply and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Sallybeauty.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Sally Beauty Supply has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 18% of 186 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Sally Beauty Supply protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Sally Beauty Supply. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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2:06 pm EDT
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Sally Beauty Supply Predatory credit card sign up

In February my Mother-in-law, who is 73 and doesn't speak English well, went to Sally's Beauty to buy some beauty products. She rarely shops here, maybe 1-2 times a year. The cashier asked her if she wanted to sign up for the rewards card, and she thought it was just a free rewards card, not a credit card. They swiped her debit card to get her information for their credit card, and she thought that she had paid with her debit card. When she received a billing statement, she called customer service to ask what it was, telling them she hadn't signed up for a credit card, and asking them to close the account. She was told there was a charge when it was opened and to just send in her payment and her account would be closed. She sent a money order for the amount they said she owed for $47.42 on April 4th. The payment wasn't processed until April 17th, and then she was sent a new bill for $39 in May for a $37 late charge and a $2 interest charge on that. She called again to dispute it, and thought it was taken care of because the customer service agent said her account was closed. Now in June she has a bill for $80. When she called today and asked for me to talk to customer service, the gentleman said we had to speak to dispute resolutions and transferred us to someone named Casey. From there it was a nightmare. This lady was beyond rude, she cut my Mother-in-law off several times in the middle of her explanation, I tried to explain that she wanted me to speak on her behalf, and before I could finish talking, Casey said "No YOU want to speak on her behalf! I'm talking to Lillian!" She was abrasive, called my 73 year old Mother-in-law a liar when she said she thought she was being signed up for just the Sally's rewards card, not a credit card, and that she had swiped her debit card thinking they had used her debit card to pay for her items. I said it sounded like she was fraudulently signed up for the card. Casey went on to tell us what she thought happened, and when I told her my mother-in-law doesn't take out store credit cards, again she cut me off and said "were you there?" In a loud and argumentative voice. I said no, but Lillian was, and she yelled over me "Were YOU there?!" I said no, but you weren't either. And she went back into a tirade about what supposedly happened. When I brought up the previous customer service calls, and that over $100 in late fees was excessive for a $21 charge on a card she didn't realize she signed up for, Casey said she shouldn't have been late on her payments and she needs to pay what she owes.

Needless to say, there was no resolution and I hung up on her before my Mother-in-law started crying. Beware of Sally's predatory credit tactics and the lender's unscrupulous customer service agents who treat you like criminals. We'll need to dispute it directly with the credit bureaus and will never shop there again.

Desired outcome: Remove the late charges and fees. She's already paid twice the amount for $20 worth of products on a credit card she was unknowingly signed up for.

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2:40 pm EDT
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Sally Beauty Supply Need a manager that is not disgusting towards customers.

Manager does not allow you to shop the store, stands in front of you to stock items on the shelf, she wants to control your shopping time by acting like a server, then aggressively THROWS purchased items in the bag and says all items are NOT refundable no matter the item.

I have never seen such disgusting behavior by a Sallys employee, especially a manager and she does this with a straight face, OUCH! Why is she still working there if she clearly HATES it so much, you need to help her out the store and find something that's better suited for her NASTY personality towards others.

I suppose when you have massive turn over as this store does, you'll keep trash instead of throwing it out, as to why a million complaints by many many many different customers - does NOT give her walking papers.

Desired outcome: Find a a pleasant manager who's willing to do the position she gets paid to do with grace, dignity and respect ! So it doesn't make the store look disgraceful to all, and wants to help everyone not only her friends or her people.

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2:59 pm EDT
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Sally Beauty Supply Ion Sale

I made special arrangements (Tuesday, May 23, 2023 after 2:30 pm) to get a ride to our local Sally's store for the 2 for $12 Ion product sale. Once there, I was told they did not receive certain products (hairspray and styling items). When I got home, I checked the website and ordered some products online, which in turn, I had to pay for shipping. I cannot believe that Corporate was not aware of this sale prior to it taking place and should have made sure each store had sufficient quantities of Ion products available for the customer. This should be no different than grocery stores aware of their upcoming weekly sales and order additional products to have available. I walked in with a very long list of items I wanted to purchase and walked out with hardly anything.

Thank you for your time,

Kathleen Kaczmarczyk

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3:43 pm EDT
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Sally Beauty Supply Harassed while shopping

I have visited this Sally’s location on several occasions and have been treated the same every time. At first I thought maybe it was the employee but later found out that the staff are trained to watch and follow African Americans through the store. They will even lock you in the store and state the reason being too many people in the store when in fact there were only five people in the store. I confronted the employee about her behavior and was accused by the manager of harassing her. How am I harassing someone who won’t allow me to shop in peace, someone who’s standing watching me shop? I’m the one being harassed. She then stated the young lady was doing her job by standing in the corner watching me. Never again will I shop here. Lesson learned.

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Chelsie Castagna
, US
Jul 08, 2023 10:06 pm EDT
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Sorry you were treated unfair! They can be really bad seems like 9 times out of 10 anymore

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10:59 pm EDT
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Sally Beauty Supply Manager and scanner errors at store #3728

I’m a On April 20, 2023 I purchased a Gentle Treatment relaxer. I realized later that day, I was charged $9.49 for this item, the amount posted on the shelf was $7.99. I went back to the store on April 22, advise the cashier of the error. I was told that I would have to come back tomorrow when the manager was in the store. Which I did the next day, I attempted to explain that error to the manager, Lauren regarding the scanner error and expected refund. Lauren, stated to me “The Michigan Law had changed and they only had to give me the difference in the price and not any additional”. I told her that was not correct and if she wasn’t going to process the proper refund I would go to the company. I did some search on Google was not able to find anything to support what she stated. I therefore contacted the Michigan Attorney Generals office. The representative confirmed, based on the MI Scanner Law, that the store was liable to give me the difference between the scanned error amount and the amount posted for the item, place the Bonus which is five times the error with a minimum of $1 & a maximum of $5. If the store did not comply I could file a lawsuit & I was directed to their website where this info is posted. On May 3, 2023 I went back to the store spoke to Lauren about the adjustment and she indicated “you know that law was appealed back in 201. I told her I had done my research and that I contacted the Michigan attorney generals office and she was wrong. Asked if she had researched or looked it up? She said no, I don’t even have my phone. She walked away from the register & spoke to someone else and came back and said “the district manager is in the store and she said to just give it to you! As if she was doing me a favor and just wanted me to go away. I asked for her name again to confirm and told her that she was wrong and I’m now concerned, how many other customers they have overcharged and/ or cheated them out of the correct refund. This may be a common practice of Sally, and if the consumer is not paying attention or checking their receipts, they’re SOL. But I caught it!

I was Finally refunded $6.89, which was the difference between the scanned amount ($9.49) and the item’s posted amount ($7.99) plus 6% sales tax and an additional $5 (the maximum for the scanner error).

Desired outcome: This store or company may be guilty of consumer fraud. I would like an acknowledgment of the error, an apology, additional staff training regarding different states scanner laws and an investigation.

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7:56 pm EDT

Sally Beauty Supply Manager

On 3/30/23 I was in one of your stores at 2901 Crescent Dr Suite 105 Lincoln neb. I shop there every other month me and some of the girls from my country club. But I was out of a product so I thought I would stop in and pick it up after leaving my son's house. While in there this lady in her 50's or so who I have never seen working there before was rude to her employee talking about how she can't be left alone, and that poor girl is like I have been left here alone plenty of times looked very offended which I do not blame her. I was shocked I have seen that girl work plenty of times one her own. I have loved coming in to shop at Sally's me and some of the ladies from the country club go every other month and spend hundreds of dollars apiece. You had the best staff ever the last few months but after what I heard and the reaction of that poor employee I will no longer shop there until she is no longer working there. I talked to the ladies, and they are with me, and we will be shopping somewhere else for now. If that was my daughter as the employee, I would have told her to complain to the head person of this company. And that new manager talks to funny to even understand at times. I ended up leaving without buying anything. If this is what you want for management, I can no longer support your company. I really liked the manager who was running it for the last couple months, I think. I know her name starts with a A I want to say Amber was the girl’s name. I know she was working that day because that is who the awful new lady was talking to when she offends the poor girl. Us ladies will stand together until she is gone you have lost 15 loyal customers. I really hope you take this opportunity to rethink about having her work in your store.

Sincerely,

Mandi

Desired outcome: Pick better employees. I do not think she belongs there. I really enjoyed the staff you had they where super friendly and very helpful.

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12:30 pm EDT
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Sally Beauty Supply Credit card missed payment process

First off…I missed a payment February 2023. My balance was $18.04. I went to the store paid the past due balance of $18.04 and proceed to make a purchase. Was told that my card was canceled due to the missed payment of $18.04 and the payment I just made doesn’t post for another 3 days on top of the fact I won’t be able to use my card until the next statement date. This is the most ridiculous process. I was completely embarrassed at the store. I had no idea I would be rejected for $18.04. I spoke to customer service which ended with them hanging up on me. I made the payment I have the receipt but there’s nothing that can be done. I can’t even prove that I made the payment even though I have a legit receipt of payment. This is a company that takes your money right away but processes everything slow. When the payment posts I will be coming in with my paid receipt where I will be provided a refund and reprocessed under my card. This is a major inconvenience and if this isn’t resolved properly I will be canceling and blasting these poor practices all over the internet. I just wanted to make a payment and then a purchase.

Desired outcome: I want what I paid refunded then I want the purchase recharged to my card. AND an apology.

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11:04 am EDT

Sally Beauty Supply no african american products

on 9/23/2022 I went to the store on numerous occasions in Muscatine Iowa searching for pressing combs and hair relaxers for African Americans shades of make that would be fitting for women of color the last visit I was told after asking when these items would be available the cashier told me not to get my hopes up high, these are things the owner doesn't order and no explanations to why was given.

Desired outcome: This store stock its inventory for all groups of hair types mainly catering to men and women of color. and for the inconvenience of going to Davenport, I would like store credit for sally's beauty supply.

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6:06 pm EDT
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Sally Beauty Supply Discrimination

I went into Sally's today (10/14/2022), and an older black lady went in before me with a bag she had from a shoe store she had just came out of. The two employees one Asian and the other was Caucasian. Neither spoke but the lady asked about a product and the Asian young lady told the lady where the product was. I noticed they both left the counter, and the Asian young lady was stand and peeping around the corner watching me pretending to be looking at some products on the shelf. And then I noticed the Caucasian with the piercings in her nose walked to the end of the aisle pretending to be looking at products watching the elderly black lady. I have been shopping with Sally's for a long time and has never had that to happen to me. I know they are watching but at least they will ask if they can help you find something. Not today.

Desired outcome: I would like for you all to train your staff as how to treat black people when they come in your stores. I will be sharing this with my family and friends that shop with Sally's.

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1:38 pm EDT

Sally Beauty Supply Waco Store in Central Texas marketplace

I was in this store yesterday and witnessed an employee by the name of Rosie completely berating another employee in front of customers and another employee. I then spoke with the young girl she was berating and she said this is not the first time it has happened. This is completely uncalled for and unprofessional and Rosie is not the type of person i would want representing my company.

Desired outcome: Fire Rosie

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12:14 pm EDT

Sally Beauty Supply Flatirons

Flatirons The worker at the Sally’s in Allen Park was very rude and nasty with me and I well

Never go back here again I lose out on my money because she didn’t want to return some flat iron that was 10 Dollars at the time now I had to pay 35 dollars I’m very upset about this today I’d September 4 the older lady that was working at this store on this day i don’t know her name when I ask she would not give to me

Desired outcome: I had to pay more money for something that didn’t cost that much it was originally $10 and I had to come back and get another one for $30 how does that work

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3:09 pm EDT
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Sally Beauty Supply My order online

I ordered online and was offered free delivery so I selected. I was sent a confirmation email. I came home to make sure I was there for the end of the 2 hour window.. I then got notified my order was canceled. Call got hung up on no cal back. Call again wait on hold 33 mins got hung up on no call back. Call again wait on hold 25 mins customer service tells me it’s been canceled due to me purchasing an item from previous state last year. I have lived in few states with sally beauty I have purchased from everyone. Now I’m being offered to online for 2 hour free delivery which is false advertisement seeing how I have called 22 times since the issue yesterday at 3 pm. All the services reps who answer have explain this is a matter for the supervisor and this is completely not right an discrimination against me for traveling! They took the money out of my account right away. So my bank allowed the purchase didn’t feel there was any suspicious activity at all. Now they won’t send my order through. I relocated so I had asked someone new over to use the products I ordered for a home hair appointment and was embarrassed to find they didn’t come! Now they say the supervisor has expedited, supposed to cal me back with in 24 hours. As they have recorded lines that’s what I have been told. Now here we are passed the 24 hours and no one will send me my order or won’t fix the problem we are having what ever that is. It’s really not anyones business why I shop in different states! I should have my items held against me because they don’t contact! Now it’s Saturday and when orders aren’t placed by 4 they don’t deliver and tomorrow is Sunday. So how long will the discrimination continue?! I have done nothing to deserve this delay.

Desired outcome: I WANT MY ORDER AND MAJOR DISCOUNT I CANT BELIVE THIS I HAVE TRIED TO FIX EVERYTHING MY ORDER SHOULD BE FREE

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1:10 am EDT

Sally Beauty Supply Sally’s Beauty is going downhill fast due to management

I really enjoyed my job at Sally’s at first. The girls were great, I enjoyed going to work. 7 Months In we finally get a manager after all of us worked so hard to improve the store, which we did, it was all for nothing. I was trained by a training manager and fired by a district manager for doing what I was trained to do. They will change your clock in times giving you an hour lunch when you actually took a 30 or less if you even got one. Things said are twisted into something you did not mean and are told to sign the form, if not, there are threats of Losing your job. They tell you exactly what they want written down. Their investigations are so false it’s not funny. There are none. Very unethical, In so many ways. I have never been treated with such disrespect. O They talk down to you and your fellow workers. They don’t want you to be friends so they keep something always stirred up then blame a scapegoat, which happen to be me. I have sought legal counsel and Intend to pursue it. I was harassed, threatened, lied to and about, which the manager still does even with me gone. I worked very hard, plus some for these people who did nothing more but try to make others think I was a bad person and it was my fault that they hired an incompetent manager. They failed. They should train their training manager for one. Fire the district manager and manager next, and start over. This won’t happen they don’t care enough about employees but after having to pay fines due their incompetence, I guess they will figure it out. If you shop at Sally’s don’t blame the employees they are doing g what they were told and are Probably scared to lose their job, or are in a bad position and have to work which is how Sally’s wants it. They want employees scared to speak up, scared to tell anyone about the mistreatment etc. We are all replaceable as they say. All good things come to an end and Sally’s is going downhill. So many things I could say but crossing a legal line. Avoid this place at all cost.

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8:21 am EDT
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Sally Beauty Supply A very nonprofessional place to work and seems unethical and racist

I was employed for about 7 months, in that time we had so many employees come and go I lost count. Everything I have read is true. I’m sure there are great managers out there and great stores but for the most part there aren’t. Unprofessional, childish, and waste of your time. I loved my job and the people especially. Our manager left and we did not have one for a long period. The whole time I worked

Except the last month really. I stepped up and worked all the time, my off days, weekends and holidays. I came in while people did repairs the whole day to staying all night for repairs (unpaid). Not even a thank you. The training manager came and went mostly training us over the phone. We had to figure it out ourselves. Though what she did train us to do would come back to bite us in the tail. After all those months they hired a manager who I suggested apply actually and she came in with an attitude a bossy one with no knowledge of Sally’s. she did not like me from the get go. I will skip through most but her mission was to get rid of me which she did with insults harassment, gossip, lies and such. She would change my lunch from 30 minutes to an hour of which half the time I didn’t get a lunch. Everything I was trained to do became against the handbook. She wrote me up 6 times in two days for things she told us not to do. Only I actually got written up. They made you sit in meetings on an iPad while the DM was on the phone and only believed what this manager said, and they would take something you said and flip it around to what they wanted it to say. If not you were fired. They constantly accused you of stealing. The manager did nothing at all all day but complain. Her family came in after hours yelling acting as if they wanted to fight and nothing was done. She has a record and is an c drug abuser by her own admission but they fired the single girl with a child. Me! The customers didn’t like her she’s rude to everyone the people at the bank didn’t like her. We brought sales up at two different stores two of the worst and they gave her the credit for all. She is still clueless now. I will be addressing this and a lot more the legal way. Everyone needs to

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4:52 pm EDT
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Sally Beauty Supply Credit card application and incentives

8/5/2022 I was coerced by the clerk to increase order for free bag I didn't need then accepted offer for $20 incentive to apply for Sally's credit card. I figured this was money in my pocket as I have excellent credit at 817 credit score...well this application process only works if the staff inputs the correct information but she did not. Now I try to correct information and get card and incentive but I am told the only recourse is to take another 2 point hit on my score and apply again. Is a Sally's card worth the 4 point hit and a refusal on my report?!? Sally needs to step up and correct the error made by their staff.

Desired outcome: Correct the error in address and issue the card with $20 credit balance.

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12:19 am EDT

Sally Beauty Supply Tina M (District Manager) / Julie D. (Hiring)

Hello my name is Jayla Powell I work at Sally’s over at location D Building ~ store 0600. I’ve been a proud worker of this company for 1 month and 17 days. I work to improve on my diligence and adapt to my surroundings very well, also my focus is to learn from my team and gain the experience of the color/beauty aspect per the industry. I hope your having a great start to your week, I’m emailing you to follow up with some concerns at my job as I feel I’m being misinterpreted. As I would like to go into detail I want to speak to you first and foremost with a few different situations, it might not be in one set email. I feel my position at the job is at risk and extremely difficult to accomplish when my communication with my manager isn’t up to proper standards, for example I’ve noticed I been receiving less hours. As I had my suspicions I spoke with my manager for full shifts, I was told “the most hours you can receive is 3-6 hours and the full shifts were no longer available”. I thanked my manager for letting me know, my manager told me thank you for bringing that to her attention and I just wanted to make sure I asked her before I took further responsibility towards my job. As well as speaking up on my hours, I’ve noticed my coworkers had not only varied hours but more, in fact one of my coworkers has been getting paid less but that’s not a conversation for us just yet. Continuing with my managers conversation that statement became unclear to me. So I did my calculations for the following schedule from May to July and perhaps I was misinformed on information or maybe a misunderstanding, however I’m at a loss with my job and I’m not sure how to feel as a person and a first time Sally’s employee or how my manager is able to respond in this way. As there’s more to chat about with better context about what I’ve prepared for us. Below is a brief note of several I jotted down based on hours given to each Beauty advisor. My managers hours aren’t included in the following notes but I can provide if needed. I hope I was clear and informative; I tried to be brief and introduce you to who I am and my thoughts as an employee! Thank you for giving me an opportunity to provide for Sally’s. I’ll be looking forward to speaking with you.

There’s so much to discuss with little room at this time please be patient with me in this process!

Desired outcome: I hoped to get more hours I love this job, but with this experience hopefully an apology. As I am a first time employee with Amazing reviews for my location, a confirmation of me being heard would potentially be enough.

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Rachelle Morrison
, US
Aug 22, 2022 12:32 am EDT

I was in the same boat, if you don’t

Watch and keep up with your hours you get shorted as well. There is a lot of miscommunication In this company and they don’t really care :(

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5:07 pm EDT

Sally Beauty Supply Empoyee/ counter person

I took my Resume to your store in Klamath Falls OrAs I walked in the young lady was on the phone so I stood off to the side to wait,she was talking about uber and where to get food and how much an ubar would cost when she finished I approached the counter and asked if there was a manager available and she said there is no manager and that sallys was not doing to good I said well I have my resume here she stated she didnt believe they will be doing any hiring she reluctantly took it and said she didnt think there would be any hiring I then said well you are on indeed and again she just shrugged her shoulders .There was also a customer in there at that time.I did not get a name as I was so appalled at her unprofessionalismThank You for your time

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Contact Sally Beauty Supply customer service

Phone numbers

+1 (940) 898-7500 +1 (866) 234-9442 More phone numbers

Website

www.sallybeauty.com

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