Safeway
reviews and complaints

I purchased 2 packages of the frozen beef patties for a picnic on Memorial day and ended up tossing both of them out. Burgers were terrible and no one ate them. Very rare for 6 grown men to turn that down. Fortunately, I had enough other food to go around.

At 13.49 a pack it was too expensive to ever try again.

Purchased on May 15, 2023.

Safeway store.

On Wednesday night at closing I accidentally left my keys inside my neighborhood safeway. I was just running to pick up a couple things for Thursday. I have my mothers medication I have to administer at midnight at 6 am noon and 6pm it is her heart and seizure medications which are life threatening if not taken. I am disabled myself and cannot walk very far and low income so cannot afford a taxi Lyft Uber or anything else plus My belongings and medications are in my backpack in the car so I need to stay with car. The employees were very rude and at one point were standing around pointing at me and laughing. My mother could end up hospitalized and or dying and my kids are alone until I return. I told the employees this and that I really needed to be let in to look for my keys so I can go and again they refused. I have never been treated worse or had such lack of concern for others life’s and wellbeing. My children are terrified and my mother is ill in need of meds and all I am asking for was five minutes to look for my keys which are in your crown hill store.

Again this was at 8350 15th Ave nw seattle crown hill store on Wednesday MAY 17 TH at 11:45pm-12:00am
I am sitting in the cold in my car in front of the store waiting to be allowed in to find my keys.
Terrible trrrible terrible customer service and deliberate risking of my family’s safety and lives.
Please address and let me know what you or I can do to rectify this situation immediately.
I can be reached at [edited]
Or [edited]
My rewards number is [edited]
Please and thank you
Your timely attention to this matter is greatly appreciated.
Thanks

Before ordering from safeway delivery, I checked my EBT CASH funds which were $147.00. I then ordered $71.00 worth of items to be delivered. It was then I was informed there were "insufficient funds", even though, according to the EBT Automated Line, I had $147.59 & the exact amount of my purchases was $71.44; this amount should have covered by the CASH balance in my account. This occurred on 04/23/23, & the (attempted) purchase was made on an android phone.

I was being followed by two employees when grocery shopping, who watched me pay for my groceries and continued to follow me outside the store and off the premises. One woman was a PIC named Riha and she took pictures of me and my car because she claimed that I “was shopping too fast.” This happened around 3pm on 4/21/23, and the unprofessional way this woman approached the situation made me feel uncomfortable and unsafe. She should be trained properly to avoid making customers feel this way, and possibly avoid accusing customers of stealing when she watched them pay for their groceries. I will never return to this location.

The only time I can go shopping is when they not don't accept cash. All I had was cash. No signs up warning about this. Waste of morning. I will never use cash less self check out machines. I'm not paid to do it. I'm not going to willingly steal someone's job. That is immoral and unjust. This is Canadian Safeway, not Communist China Safeway. April 19, 2023

I am sick to death of the complacency of this Safeway and the waste of their (i.e. My) money in hiring a smiling puppy of a "security" guard who does absolutely nothing to deter or detain thieves! I wrote to the store and the regional office and all I got was absurdly canned responses! No one bothered to personally contact me. Due to this and the fact that there are enough other grocery stores in the vicinity, I have not shopped there (and will not) since this occurred. Actually, I've barely shopped at any other Safeway in the Puget sound area because of this! I find their complacency appalling and lack of response cavalier. It's evident that they simply prefer to up their prices and charge me (and all the other paying, law abiding shoppers) to cover the added expenses of the "guard" and all the product the thieves make off with! Safeway has totally lost their way and I'm not going to give them any more of my business!

First off, I am a local who lives just down the street from the Safeway at 1212 Forest Ave. Pacific Grove, CA 93950. I have been going to this store my whole life (I'm 52), and using the pharmacy since I started picking up my own medications. (let's just say 30+ years).

I had nose surgery on March 31, and then another surgery on my nose on April 7th. My Doctor, Dr. Grewal, who is a well respected ENT surgeon. She prescribed me norco for my pain. Having my nose broken and sewn back up 2 within a week has been incredibly painful.

After seeing my surgeon for my post-op apt, we discussed that the Norco was insufficient in controlling my pain. So she prescribed Tramadol, and called the prescription in to my pharmacy.

When I went to the Safeway pharmacy today 4/11/23 to pick it up, they told me 1- that my dual insurance I have would not cover it. I have checked, and this was not true. 2-she insisted that I must also purchase Narcan at the same time. Which she said was also not covered by my insurance.

I called my surgeon, and asked her if she had put in an order for Narcan along with the Tramadol. She replied that she Did Not put in request along with the pain medication. So I called Safeway back and asked if it was at Their discretion on making someone purchase the Narcan for the amount of $75. She replied that yes, it Is at her discretion to whom she will give the drugs to and to who she can make purchase the Narcan. Regardless of what orders were put in by a Medical Surgeon. She was very condescending towards me. Is this standard policy at All Safeways? This seems discriminatory as well as a money grab for the company. She is implying that I am a drug seeker, that my Surgeon is indiscriminately handing out pills. This is highly offensive to me as well as the reputation of my surgeon. I have known Many of the pharmacists for years. Most know me by name and my D.O.B. off the top of their heads. They know my parents, who often pick up my meds for me.

I have Never been treated this way.

I will Never use this pharmacy or store again.

They implied that I was drug seeking. They embarrased me with other people in the line.

Their treatment of me was out of line. They could have called and checked with my doctor, instead of making me look like a druggie. Instead, they decided to make a snap judgement on me, and basically extort money from me in purchasing Narcan which is given out freely to citizens in the community at no charge. Yet I should pay $75 because she feels like it.

I have two issues:

a) Local weekly flyer showed products for sale that were not available in my store. I specifically went to the store for those products, spent time scouring the entire store looking for them, spent 15 minutes waiting for and dealing with customer service person...just to find out that the advertisement printed was a national one but the products were not in every store. No rainchecks and good luck finding them.

b) Discriminatory electronic coupon policy. The segment of society that cannot afford or cannot use a smartphone can't access the sales because have to be downloaded. These are exactly the people who need lower prices, e.g. seniors and the disadvantaged. And no one says or does anything.

Safeway, Waterman St. Fairfield, Ca. 3/22/2023 16.51

Ref# [protected] auth# [protected] $59.69

When I approached to register, I set my purse down by the credit card machine, I took out $60 cash and gave it to the cashier. The Credit Card reader scanned my credit card from INSIDE MY PURSE and charged my credit card, WITHOUT MY PERMISSION..

When I called customer service they said it was my fault because my credit cards weren't protected within my purse.

THIS IS IDENTITY THEFT/CREDIT CARD FRAUD/INVASION OF PRIVACY

I will be filing a complaint with the BBB and Solano County District Attorney's office.

I was shopping at Safeway today around 3-4pm and half the store stunk like homeless people not showeded in weeks or roughting meating not stored right this is the second tine i smelled that store smelling that way and that is wrong they are making people sick! I complained to the delivery guy, he stated its the-blood inthe meat that causes that! Well daaaa! That means the meat is BAD/SPOILED! I told him to deal with it! He said its not his problem and that i was right but it not his job! That is the most horrible meat delivery or storage i’ve ever witnessed, as its the second time i’ve, smelled that rotten smell filling the store up in the air at Safeway! I've never smelled in a store before those two times! The man stocking the meat was lying at Safeway in Willits Ca. 95490 in it being okay, its not okay! The Willits CA Safeway is recieving very unhealthy bad meat that has not been properly stored before being delivered or went and goes bad in the truck or the truck is getting bad meat to start with or that Safeways freezer or refrigerator is broken! Ver unhealthy work & shopping to eating enviorment.

I have been shopping at the Safeway nearest me for 5 years. Store number 1663. 20901 N Pima Rd. Scottsdale, AZ. Five years ago it was great but since 2020 it has continuously declined. Bottom line; there are never enough cashiers and shelves are half empty! Most often there is only one cashier. This is not the case when I shop at the Frank Lloyd Wright store or the Safeway at Pinnacle Peak Rd and Scottsdale Road in Scottsdale. AZ.

The only time this store is fully stocked and clean is when management is due to visit! It should be this way every day! What I have noticed at this store is too much management and not enough attention on customer service. If this continues I will drive farther to do my grocery shopping. I have had enough of waiting in a line 5 or more customers long when I can drive 5 or 10 minutes more to get good customer service. Perhaps the managers at the store should start working the cashier lanes since they are too cheap to hire more!

Willingdon and hastings entrance doors on repeated occasions doors not opening properly! I've told cory the gen manager & nothing; in nov last year.

I was waiting for a friend and the safeway yesterday 5pm and many timed doors not opening-opening too slowly. For my times going inside it eas the second set not opening fast enough, almost ran into, had to sliwdown to half pace after seeing the door issue!