Safeway
reviews and complaints

I bought a container of your Extreme Moose Tracks Ice Cream (Choc ice cream with Fudge Cups and Fudge Swirl). You will find three pictues associated with the matter, one is the product face, one is the lot number info and one is the actual problem.

The problem is that when I opened the container, the ice cream started almost 1/2 in deep into the container. I place another brand new container next to the problem and you can see what is normally expected and what I received for the moose tracks.

The container problem is exacerbated with gaps. You will notice a gap towards the front, well that gap follows quite a bit of the way down the container.

This product was bought at Tom Thumb, 3001 Hardin Blvd, McKinney Tx on Saturday August 6, 2023 around 11:00am.

I canceled and order that I paid for with EBT funds. I paid for it half with EBT funds and half with my Chase card. The order was to be delivered on July 23rd I canceled the July 22nd at 8:00 p.m. no charges were made to my Chase Card however they took up my EBT funds which were approximately $80. It's 11 days later and I haven't gotten my EBT funds back to my card. I have made countless phone calls day after day after day to the Albertsons payment center, to the grocery Center blah blah blah everyone is passing the book I'm so freaking tired of this [censored] I'm sick of these people I hate Safeway I'm never shopping here again I'm reporting to the Better Business Bureau it's a joke

I have tried to turn off the spam mail but unable to. Also every where I go in the store I set off bells and alarms. I have never shoplifted or stolen anything! This is harassment! You need to stop this! If it’s facial recognition camera’s, what are you reacting to in my data? I’d really like to know. Or should I take it up with one of your employees?

I have a store manager who has treated me like crap and I'm feeling like that e is holding my personal problems against me I told him today 7/14/2023 that I was leaving the store cause I found another job that is giving me better pay and the hours I wanted and I feel like that they are holding everything against me and flat out said that I'm a different story cause I had to call off alot due to my family situation that I'm dealing with if you would like to know more my email is [protected]@gmail.com and you can email me anytime I work at safeway on 57th Ave in Spokane Washington store number 1268

I was in the store at 9:30 p.m. on July 8th 2023 there's a short Mexican security guard who followed me out into my car I was getting into my car and he grabbed my purse and he took my purse and he refused to give it back yes I took a sandwich but my purse is a large black purse with white writing on the handles on the arm handles and I am contacting a lawyer I even called the police that night and your store closed before the police could get there so I filed police reports for the security guard the thing is is I know the security guard because when I was working as a dancer he picked me up and he was cheating on his wife or girlfriend or whatever and he got caught and because his wife saw us and so that's the first time I seen him in a very long time and he went out to the parking lot and grabbed my purse and took my purse and he refused to give it back so then I called the Safeway the next day and the lady that was talking to black lady she hung up on me I the security guard took my purse and my keys to my house and my car I had to take Uber home that night and I still haven't gotten into my house so I need my keys in my purse back please there was no money no wallet no nothing like that it was just my bag and my keys thank you

I have been buying hop water at this safeway location for months. Tonight I went in and it prompted for me to show ID. this is a non alcoholic drink, no reason for the prompt, which is why they always override the system. I have been sober for 2 years and this was so humiliating to be denied a beverage that has less alcohol than kombucha.

Hop water is not regulated by the olcc therefore should not be prompting for ID. I feel discriminated against. A kid can walk in and buy kombucha which has a fraction of alcohol in it but a 45 year old was just humiliated by the sustomer service person and told I cannot buy a soda with out id.

In mid-June, when I tried to access any online Safeway links to see weekly ads, check 4 U choices, etc., I get a pop up ERROR post that says my longtime email address has been blocked by Safeway service platform. The weekly ads always come through, but I cannot access through any of the usual ways. No info or reason has been available. Local Safeway associate could not explain why nor offer a way to easily resolve this.

Attendant had no idea what he was doing...got me a half pound of bologna and then I asked for half pound of American cheese...he searched the counter for five minutes-no dice. Then went in the back an disappeared...I waited another five minutes and then left to go to Fry's! Stupid!

Thursday, June 22nd about 11:00am.

Safeway on Fry Blvd in Sierra Vista, AZ

I have contacted chat support and email support as well as phone support on this overcharge issue from 5/26. Each contact I have to explain my situation over and over again (regardless of case ID's having been provided which should have documented the itemized overcharges) I keep getting told "rest assured this issue will be resolved" but to no avail here we are 3 weeks out and no closer to resolution than when first initiated concern. I have been awaiting a credit due to items on a pickup order that came out being charged twice as much as anticipated due to finalized order the sale items (both weekly ad or loaded digital coupons) not redeeming. I am unable to send screenshots of the offers as these were items offered on the weekly ad which are no longer available to screenshot. The anticipate4d credit is about $62.00 due to this being the amount owed, I keep getting told they have to submit, and resubmit to a supervisor due to the amount being over $50.00 so I have to keep waiting and keep re-initiating the original concern.

Yesterday on 6/12 2024 I got a delivery for my groceries paying a $3.95 delivery fee. I yesterday evening outside sitting on my walker was talking to 4 neighbors as well as my mom on the phone and every item they went to try and get at the Safeway up the street was OUT of STOCK including the bagel chips I wanted and the one sweet tomatoes. My mom could not order anything on the computer and was told by the computer almost EVERYTHING was out of stock. I want and need these items and it I did not want them I would not of ordered them online. I am disabled with bad knees and think you guys did not try hard enough to get them. You have NEVER been out of stock on the tomatoes or the bagel chips. i have heard nothing on news about shortages in food as of yet. Are there now food shortages? Please if they were out of stock they should not of let me add them to my order! Help!