RoseGal
reviews and complaints

I saw an add for RoseGal on face book 4 years ago. Although I am skeptical about shopping for clothing online, I decided to give their site a try. I have never been disappointed. In my opinion, they keep up with the fashion industry with their many cute styled clothing. I always order a size bigger than I am, being that it is not made in the USA. Usually works out perfectly. I always check the material and sizing while ordering so I know whether it will be comfortable and agreeable. Occasionally the color may be a tad off from the original picture but close enough to not complain. Keeping in mind that they are quite affordable and materials are what they list. I have always found them to be honest and reliable. If I need an exchange or refund, I get one, immediately. If my item ships, it ships at the correct speed indicated at check out. And if they no longer have an item I ordered, they accommodate me in whatever choice of resolving the matter I choose. I have always found them professional and Courteous. And I like how they allow customers to post pictures of items they have purchased so I can get a feel on how the item may or may not fit or look on myself. And I love the coupons and points. So, if you like cute clothes, but can't afford cute prices, Rosegal is your place. A+

Kupuje sporo, a kupuje g?wnie w internecie. W sklepach internetowych kupuje za r?wno rzeczy drobne jak i wi?ksze. Rosegal jest jednym z moich ulubionych sklep?w internetowych. Ceny w rosegal s? niskie. Ponadto mo?na je ?atwo obni?y? za pomoc? kupon?w i punkt?w. Ich zdobycie jest do? proste. Punkty mo?na zdobywa? w aplikacji, a ich ilo? szybko ro?nie je?li zbieramy je codziennie. Kupony ?atwo mo?na wygra? w znajduj?cych si? w aplikacji grach. Ca?y czas pojawiaj? si? nowe sposoby na zdobycie nowych punkt?w i kupon?w. Je?li ma si? sporo szcz?cia mo?na nawet wygra? kupony o minimalnej warto?ci zam?wienia takiej samej jak warto? kuponu. Gdzie indziej dostaniecie tak? zni?k?
W przeciwie?stwie do innych sklep?w internetowych rosegal zawsze wysy?a zam?wiony towar. Nie jest to wszak?e oczywisto?ci? poniewa? nawet w najwi?kszych sklepach takich jak amazon zdarza si?, ?e towaru nie ma na stanie lub po zam?wieniu stwierdzaj?, ?e pomylili si? z cen?.
Co jest wa?ne w ?yciu? Tak naprawd? czas. Tylko czas. Zakupy w internecie maj? oszcz?dza? czas. Zakupy w rosegal rzeczywi?cie go oszcz?dzaj?. Strona dzia?a szybko i sprawnie. Aplikacja tak samo bez ?adnych problem?w i nie musimy si? martwi? czy towar rzeczywi?cie zostanie wys?any czy te? oka?e si?, ?e sklep jednak nie ma go na stanie bo si? pomyli?.

So, I was really curious about Rosegal after seeing some mixed reviews about the site. I decided to take a risk and place an order anyways. Unfortunately, when I chatted with a customer service representative, I found out that all of the items I had picked were either on back-order or completely out of stock. My advice to you is to double check with a representative before making any purchases. They won't let you know if something's out of stock and will charge your card anyways. I did end up swapping out my items and did get the right ones, thankfully.

One thing Rosegal recommends is that you order a size up from your usual size, as they have smaller clothes than the US. However, when I got my package, it was way too big. It turns out that sizes S, M, L, XL, and 2XL match up with US sizes, so you don't need to order a bigger size. So, my tip for you is to just order your usual size and don't worry about going up a size.

Keep in mind that the popular items that you'll see on the site may not actually be ready to ship, so be sure to ask a representative about their availability before you purchase. And if you do place an order, expect to wait around 22 days to receive it. So don't make any urgent purchases from here!

Overall, my experience with Rosegal was fine but it wasn't really worth the minor price savings. I'm not planning on returning or exchanging anything due to the hassle, but I will be spending more money and time on other sites in the future. As for customer service, the representatives were courteous but communicating with them was a bit harder due to their choppy English skills. I didn't have any issues with the quality of the clothing, but it would have been nice if the site gave clearer info so I could have enjoyed my order more. At least it didn't cost me more than $25!

So, I was scrolling online and spotted this cool thing for my lady, ya know? It was on Rosegal.com and I thought it would be a nice gift. So, I went ahead and ordered it on November 29th, making sure to pay for some fast shipping 'cause I wanted it here in no time. The site said they're open every day, so it seemed like a good deal, right?

I got an email right away that said my order was processed and it charged my PayPal account pronto, but then, nothing. Not an email about shipping or anything. So, I called the customer support line and somehow found out that I can only call if I'm making a brand new order. Okay, fine. I opened up a ticket online and someone got back to me pretty quick saying that they were out of stock, but they'd be back in three days or so. They gave me a choice - wait or exchange, simple enough.

But when I went back on to check out the site again, the item wasn't marked 'out of stock' or anything. Odd. So I contacted the support team again and they hit me back saying that most things are actually not in stock at all. Really? What kind of place is this?

So, now the three days they said I'd have to wait are over and I still haven't gotten a shipping email. I went back to hit up the support team again and they told me the item was in, but they had to wait around three days to generate the shipping label. I don't know about you guys, but this was starting to feel real sketchy to me.

I went and looked up some reviews and it seems like this company doesn't have the best rep when it comes to refunds, which made me feel even worse. I decided to see where their warehouse was, but there wasn't a single online listing or address for Rosegal anywhere. Now, my suspicions were totally thriving.

But the final straw came when I checked out Amazon and found the exact same thing for half of what this site was asking - and it arrived in less than a week. Meanwhile, I still haven't heard anything back from Rosegal. I'm feeling pretty ripped off, to be honest.

So, take it from me and don't be fooled like I was. This is just a scam site where folks who are savvy with the internet markup products and then ship it to themselves before shipping it to you. They're at the mercy of the real companies they rip off, which is why they're never on time with shipping. Save yourself! Don't bother with this fake company.

I have some updated news to share about my Rosegal shopping experience. After a few days of writing my original review, the remaining two dresses and headband finally arrived. While it is good news that I received everything I ordered, I still won't be using Rosegal again.

The first dress I received was made of decent quality materials, but it was much too small for the average American woman. It was disappointing to find that the sizing chart on the website was not accurate.

As for the other two dresses, they were pure garbage. One was made from some itchy taffeta-like material covered in a scratchy, poor-quality blue lace. The other dress looked more like an undergarment than something to wear in public. It could potentially be used as a slip, but it was not suitable in any other way.

That said, the two headbands I ordered were of better quality and worth the price. One was a gold circlet with leaves that was pretty as a decorative piece, although it didn't have any edges or combs to grip the hair. The other, which I initially thought was a necklace, turned out to be an elaborate draping headband. While it's clearly costume jewelry, it's quite pretty and worth a few dollars.

So, why won't I be using Rosegal again? First and foremost, the shipping time was outrageous. I waited over a month to receive my order. Additionally, it was very difficult to get in touch with customer service. And, worst of all, there's no option to return items. This is a deal-breaker for me when shopping online.

Overall, it seems like you may have some luck with Rosegal, but it can be hit or miss. However, I highly suggest sticking with a tried-and-true retailer like Zulily, Amazon, or Target. Don't make the same mistake I did and waste your hard-earned money on subpar clothing and accessories.

I basically want to give a heads up to anyone planning to purchase from Rosegal or any other online clothing store that sells their products at a very cheap price - it's just not worth it. I learned this the hard way after I bought $80 worth of clothes from Rosegal, and the clothes came 2 months after being shipped (that's a 0 out of 10 for shipping). So, if you're planning on ordering anything, I suggest doing so way in advance if you're expecting it at a certain time.

Now, onto the actual review - the clothes were a nightmare. There was only one item that I may be able to wear, but the rest of them looked nothing like the pictures online. I ordered a cardigan and received a knitted rag. There were loose threads everywhere, and it seemed like the company barely made an effort to make it even slightly similar to the photo. Then there were the tights. Maybe I could wear them for Halloween, but I'd need to wear something underneath since they're completely see-through. The waistband didn't look anything like the picture, and the material was both thin and shiny - definitely not my style.

Last but not least was another sweater. If the company wanted me to like it, you'd think they would have sent something that I could wear both indoors and outdoors, but instead, I received a cheap, fleece-like sweater with no proper neckline stitching to speak of. Needless to say, I wouldn't wear it or give it as a gift. I did contact customer service, so we'll see what they have to say. However, I don't want to pay for the return of these clothes since the value is not worth the cost. If they end up refunding me, it will most likely be in the form of a credit, which is unacceptable. When I return something, I don't usually buy from the same place again.

I'm sure that not all of Rosegal's clothes are disastrous, but in my opinion, it's better to go to an actual store where you can try things on, verify the refund policy, and ensure that you're buying something that you like. Online shopping for clothes is just too risky, and I don't want anyone else to make the same mistake I did.

I'm here to give you an update on my previous review of Rosegal, an online shopping website. To start with, I must warn all my fellow shoppers out there - DO NOT BUY FROM ROSEGAL. I received a response from them after I posted my first review in May. They offered to refund me after I had requested it many times before. They said that they were arranging for a refund of $79.58 USD on May 9th. They also asked me to notify them when my original order arrived. However, there has been no change in the shipping information since May 4th, proving that my order never left their warehouse in the first place.

On the 15th business day, I contacted my credit card company to check if the refund had been processed, but nothing had been received from Rosegal. They also did not respond to the inquiry made by my credit card company on my behalf. So, I contacted them to inform them that I had not received the refund. They replied by lying and said that they sent the funds to my card on May 8th, which was a day before they even asked me if I wanted a refund. After speaking to other people who had ordered from Rosegal in the past, I realized that their stories were quite similar. They never received their orders and had to contact Rosegal repeatedly. One thing which was quite outrageous and shameless was that they asked me in their response if I would consider updating or deleting my review on sitejabber.com if I was satisfied with the outcome.

To give you some background, I had made an order on April 17th, and on April 21st, I received an email stating that it was shipped. However, when I tried checking the tracking information after a few days, there was no movement. When I contacted their customer service, they gave me two different timelines of 5 - 10 days and 15 - 25 days. As it looked like the package had never left their warehouse, I requested that they cancel my order, but they said they couldn't. After a few days, they said they had reshipped the order, but now it's been 30-45 days from the original order, which I had requested them to cancel. It seems their customer service team has a standardized response to every query, but they never provide a resolution.

In conclusion, my personal experience with Rosegal has been terrible, and I strongly suggest that no one purchases anything from their website. Their so-called offers and refunds are nothing but false promises, and once they have your money, they do not care whether you get your goods or not.

I gotta tell you about my experience with Rosegal. So, I ordered three things on 10/11/19, which was already late for me considering I needed them for Halloween. I decided to pay for expedited shipping because I wanted to make sure the items arrived on time, know what I mean? But when I checked my items' tracking, all it said was "label created" over and over again. I thought, "Maybe it's just because it's early on a Monday morning. Maybe it'll change soon." But a week went by and it was 10/18/19 already! I was getting worried, so I searched up some reviews online. Apparently, a lot of people have been having the same issue with Rosegal. I was frustrated, but I knew that sometimes low prices meant low service quality too.

I was about to give up and contact their support, but before I did, I decided to check the shipment information. That's when I found out that two out of three items had shipped on 10/14/19 - Monday - the same day I had checked the tracking. The other item shipped two days later, on 10/16/19. Why was it late? I had no idea and to be honest, I didn't care too much as long as I got my items soon. I was just hopeful that they had really shipped and it wasn't just some mistake.

So, I waited some more, and finally, I received my items. I was relieved and happy that all three items looked like the pictures on the website and had good quality. Although my dress was a bit late, I was glad it arrived before Halloween eve. I ended up giving it to my Mother-in-law since it didn't look good on me, but it looked great on her! My son loved his sweatshirt, and I found my dress and sweatshirt to be of good quality.

After I left my review, Rosegal reached out to me. They let me know where my order was and why it was late. They even refunded my expedited shipping fee! I was impressed by their customer service. The dress had taken longer than usual to arrive because it was shipped from another country.

All in all, I had a good experience with Rosegal. I ordered two Christmas dresses recently and a Christmas mat. I made sure to order them one size bigger than my usual so that they don't end up too tight. If the mat looks good, I'll order a few more for my holiday decorating!

So, if you're thinking of using Rosegal, I say, give them a chance. Just remember that you get what you pay for, but if you have any issues, contact their support. They're pretty responsive!

Let me tell you about my experience with Rosegal. To be honest, it was a complete disaster. I mean, I've dealt with bad customer service before, but nothing quite like this.

I had a simple request - to get my order in a different color. It should've been a quick and easy conversation. But instead, I was met with miscommunications, automated responses that were no help at all, and agents who were just plain unhelpful.

It took almost a month and over 40 back-and-forth exchanges to finally get my issue resolved. And to make things worse, when I finally got some kind of response, Rosegal offered me a measly 57 points, which is only equivalent to $1.14. As if that was supposed to make up for the headache they had caused me.

Honestly, it's clear that Rosegal doesn't care about their customers. They either don't know how to run a respectable business or they just don't want to. Either way, I would caution anyone against giving them any business.

If you enjoy the thrill of arguing with customer service reps who don't care and will never help you, then maybe Rosegal is the place for you. But for the rest of us who just want a simple exchange and good service, it's best to stay far, far away from this company.

So, save yourself the trouble and avoid Rosegal. Save your money and spend it on a company that actually cares about its customers.

I've put in 6 orders for Rosegal over the past few years and I'd like to share what I think. Let me start by saying I haven't come across any of the problems other reviewers have noted about being tricked or smelling funky.

Overall, I think the value for the money is great. The quality of their clothes is similar to what you'd find at H&M, and I've been wearing some of their dresses for over 2 years now and they still look good as new. I haven't come across any issues with shrinkage, fading, or items bleeding during washing.

As with most online purchases, there have been a few times when the color or thickness of an item was different than I expected, but it wasn't a big deal. And for the most part, my experiences with Rosegal have been really positive.

Shipping times have varied for me, but they've been within the promised time frame. I've never had to pay for shipping, and most of my orders have arrived within 2-3 weeks. Sometimes they've shipped out items separately if everything wasn't immediately available. I've had the pleasure of some items showing up within just a few days of ordering, but I've also had a couple items taking way longer than a week to arrive. However, these delays were mainly due to the craziness of the holiday season.

One time I ordered an extra item by accident. The customer service response was super quick and friendly, and they were able to resolve everything before my order shipped out.

I haven't had to return anything yet, but I've only had a few things that didn't work for me. And honestly, the cost of shipping it back is about the same as the item itself, so I've just given those items away.

The sizing has been pretty accurate for me, but as my chest causes problems with sizing, I've had to alter some of the items (around 30%, to be exact). But that's okay since I can make alterations. Just make sure to double-check their size charts and how they differ for each item.

I actually found out about Rosegal from a cute boutique I visited in Toronto, but I couldn't find sizes that fit me in the store. Thankfully, they gave me a heads up about Rosegal and I've been a loyal customer ever since. I'm in love with their vintage-style dresses and I've bought over 20 of them now (and I'm not stopping there!).

Thanks to Rosegal, I've finally found my own sense of style and have a wardrobe that reflects my personality and makes me feel confident. I'm always getting compliments from people I know and even from strangers. I'd recommend Rosegal to anyone looking for unique pieces that are affordable.

One thing I find annoying is when people complain about customs charges. This is not the seller's responsibility - it's the buyer's responsibility to know their own country's laws and regulations. So if you are being charged import fees, it's not Rosegal's fault.

I was one of the lucky ones, I managed to get my money back from Rosegal after three weeks of constant back and forth correspondence via their ticketing system. It was a real struggle but I am thankful I used PayPal to make the payment as it helped me in getting the outcome I wanted. I urge everyone to use PayPal if they want to shop on Rosegal.

I ordered a total of 10 beautiful items from Rosegal for $183.78. Most of the items were dresses and I was so excited about receiving them. I even watched several YouTube videos talking about the quality of their clothes, expectation versus reality, and all that jazz. I thought it was worth the risk, but I was so wrong!

When I received the package, I couldn't wait to open it, but to my disappointment, they had sent me the wrong items. Not even a single item was what I had ordered. Most of the items were leggings, cut slit tops, or two bathing suit tops. I tried to call them, but they told me to submit my request via email. Thankfully, I double-checked and submitted two tickets, one via email, and one through their online system. The only response I got was for the online system submission.

I explained the issue and uploaded a picture showing all of the items in their packaging with their QR codes. I was worried that they might reject my refund if I opened the items, so I didn't. I then engaged in a long conversation with them as they struggled to understand the issue. They kept asking me what the issue was, what I ordered, etc. Finally, I managed to convey the issue, and they demanded pictures of each item, in detail, with the packaging codes, and a comparison of how they were different than the website. It took me an hour and a half to carefully unpack, snap pictures, and then photoshopped the pictures together with a screenshot of the closest item of my order. Please note that each attachment (pic) you send them has to be under 10 MB. In addition, each submission can only have three attachments. Therefore, I had to downsize any items over 10 MB, and I had to submit four uploads to ensure they had all the pictures. After that, I told them I uploaded everything and prompted them to respond by a particular date. I wanted to know if they wanted everything back or what.

The customer service agent responded about an hour later and said that they were sorry for the trouble and told me I could keep the items. They gave me three solutions: 1- Send me my original order free of charge. 2- A $179.20 refund to my original payment method. 3- A store credit refund of $179.20 plus points.

Because of my bad experience with Rosegal, I opted for option 2, the refund to PayPal. But before that, they informed me the day after that management had denied my refund, and I had to return all the items to them. I had to ask them three times where to ship the items to, and I had to threaten them by informing them that I was going to open a PayPal dispute if they didn't tell me immediately.

They finally told me to ship everything to California, and that cost me approximately $28.00. I sent all the items, the original package, the original packing slip, and a PDF of my ticket correspondence. Then I uploaded a picture of the package with the label and tracking info to the ticket. They replied with a message indicating that my refund was under review and urged me to wait for 1-3 weeks.

But I wasn't going to wait for that long, and I kept tracking the shipment. When it arrived at their warehouse, I informed them, and they told me that my refund was under review. After some days, I got my refund in PayPal, which was $151.20, which is 82% of what I paid. It was still a terrible experience, and I wouldn't want anyone else to go through this. Thank goodness I read all of the fine print and knew how to photoshop pictures to present my evidence convincingly. It's so disgusting, and I hope my review helps anyone to get their money back.

If you didn't pay via PayPal, don't fret, just open a dispute with your credit card company. It's easier to deal with that way, and at least, you can get all your money back.

I reckon it's about time for me to update my thoughts on Rosegal! I've been shopping with them for a few years now, and I've placed more than 20 orders so far. I gotta say, my experience with them has been positive enough that I keep coming back (I just placed another order, even though I probably didn't need to). That being said, I've had some not-so-great experiences as well as some unexpectedly amazing ones.

Let's start with the cons:

1. Don't trust the reviews on their site - they actively remove any review that's less than 4 stars. Plus, they offer steep loyalty rewards for reviews, so they get a ton of them to choose from. Although, I do like checking out reviews with photos - they can be super helpful.
2. I received two items that were way different from what was shown in the pictures. Enough to make it seem like they were cheap knock-offs of what I wanted. It was a bummer because I was really excited about these items. I returned one with no trouble, but I kept the other one because I had a brilliant idea for using the material.
3. I feel like they've started outsourcing more or changing suppliers because I received quite a few items that were just not good quality (probably about one in three). It's better now, but I can't tell if it's because the quality has improved or if I've just gotten better at spotting things that won't look good in person.
4. Some of the sweaters I've ordered have stretched or lost their shape since I ordered them (but this hasn't happened all that often).
5. The belts I've ordered have been terrible. I got two or three, and anything fake leather just peeled or crumbled after a few uses.
6. There were a couple of odd items that I got - a skirt that came with a belt way too small to fit anyone, and a negligee with a tiny waist that had absolutely no stretch and no fastener (so you couldn't even put it on).
7. One shirt I received had quality issues, with a button missing and an incomplete button hole. But customer service was great and offered me a full refund on it. I loved that shirt so much that I ordered it in three other colors, all of which were perfect when they arrived.

I did successfully return things twice, but one time, it took a few tries to get an agent to help me.

Now, for the good stuff:

1. I found some amazing things - high-quality, well-cut pieces made with heavyweight fabric. Often on sale for just around $10! They're the kinds of pieces that would normally be sold for like $70-100, and I'd still be happy to pay that much for them. I keep going back and buying them in more colors, and I'm always happy I did. It's seriously such a steal.
2. Especially with everything going on this past year, I've gotten used to dressing for comfort. They have so many soft, stretchy pieces that don't feel constricting. I now have so many of these in my wardrobe that I can wear and look well-dressed without it feeling like I'm wearing something barely above pajamas.
3. I've discovered things I never knew I needed - like Japanese-style eyelash curlers - that have made my life so much better. I stopped using regular eyelash curlers years ago because they always pinched my poor eyelids. The Japanese-style ones are amazing!
4. I've found some other random things that I've been searching for forever - like my favorite vegetable peeler that rests against the palm of your hand, which everyone who sees it wants. I've spent years looking for it in stores, to no avail. And then, lo and behold, Rosegal had them for less than $2!

So, to sum it all up - Rosegal is pretty great if you're realistic about your expectations. It's not like you're going to find high-end boutique luxury items there. There are definitely items (like jeans) that I wouldn't expect to get from there - you're better off just buying good jeans. But these are cheap items that are made cheaply and sold cheaply. Some of them feel cheap in person, while others look and feel amazing. The quality is consistent with what you'd find in many mall stores, but the cost is much lower. Most of the pieces I have from Rosegal have held up well to washing and wearing, and I've worn them frequently.

I've tried to add some pictures here to show the good and the bad, but they don't entirely capture everything.

This is a follow up on the review I made early in May (noted below this update). To summarize DO NOT BUY FROM THEM. After I wrote my earlier review Rosegal asked me if I wanted a refund. I responded yes as I requested one numerous times before. On May 9th they replied with "We are now arranging your refund of 79.58USD. Please allow 7 to 14 working days for the transaction to appear in your credit card account." They also asked me to notify them when the original order arrives. Note: The shipping information remains unchanged since May 4th as proof it never left them. On business day 15 I contacted my credit card to ascertain whether a credit appeared. Of course, nothing had come from Rosegal. They also have not responded to the inquiry made by my credit card on my behalf. I wrote to Rosegal on the 15th business day to state the funds had not been returned. I get a response stating that they sent the funds to my card on May 8th, one day before they asked me if I wanted a refund, obviously a blatant lie. I have since spoken to some people who have ordered from Rosegal in the past and their stories are all similar. They never receive their order and they must repeatedly contact them. As a side note, they had the outright gall to include this in their response, "If you were pleased with the outcome, would you please consider updating or deleting your review on sitejabber.com?" DO NOT BUY ANYTHING FROM ROSEGAL unless you like being ripped off.

On April 17th I made an order and received an e-mail on the 21st stating it was shipped. When reading the e-mail, the following is what was stated, "The package should normally take business days for normal country to arrive (approximately)." I contacted ROSEGAL and asked how many since the mail just said normally take business days without a number. The individual stated 5 - 10 which I thought was fair. I checked the site for tracking after a few days and there was no movement. When I contacted ROSEGAL again they said 15 -25 days. Since the package appeared to have never truly left, I asked them to cancel. They said they couldn't. Days later they claimed to have reshipped but now based on the dates it is 30-45 days from the original order that I asked them to cancel. Every note to customer service has the same answer but never a resolution. DO NOT BUY FROM THEM.

I am one of the lucky ones. I managed to get a refund after three weeks of constant back and forth correspondence via their ticketing system. I am lucky because I paid through PayPal. I CANNOT stress to you enough how important that is because I used that as leverage to get an outcome with them.

The facts of the case are that I ordered 10 beautiful items from their website for a grand total of $183.78. Most were dresses and I was very excited about it. I watched several youtube videos talking about the quality of the clothes, expectation vs reality, etc and decided it was an acceptable risk. Boy was I wrong!

When the package came I hurriedly opened it to reveal that they had sent me the wrong items. Not one item in the bag was even a close approximation of what I ordered. Most of the items were leggings, cut slit tops, two bathing suit tops, etc. I promptly tried to call them only to be told that this type of request had to be submitted via email. Glad I double checked that fact. I submitted two tickets, one via email and one online. The ONLY one that got any sort of response was the ticketing system submission.

I explained the issue, and uploaded a picture showing all of the items in their packaging with their QR codes. Something about the idea of opening them alarmed me because I figured they might try and deny my refund if I opened them. I then commenced in a multi-part verbal tennis match where they clearly didn't understand the issue and kept asking me what the issue was, what did I order, etc. Finally, I managed to convey the issue and they demanded pictures of each item, in detail, with the packaging codes, and a comparison of how they were different than the website. I spent an hour and a half carefully unpacking, snapping pictures, then PHOTOSHOPPING the pictures together with a screenshot of the closest item of my order. A caveat to this. Each attachment (pic) you send them has to be under 10 mb. In addition, each submission can only have three attachments. I therefore had to downsize any items over 10 mb, and had to do 4 upload messages to be sure they had all of the pictures. I told them I uploaded everything and said I wanted a response by a particular date. I wanted to know if they wanted everything back or what.

The customer service agent responded about an hour later and said that they were sorry for the trouble and told me I could keep the items. They offered me three solutions: 1- Send me my original order free of charge. 2- A $179.20 refund to my original payment method. 3- A store credit refund of $179.20 plus points.

With my faith in this company completely shattered I opted for option 2, the refund to PayPal. I was happy enough with the outcome. Sure, I had no use for the items and would likely donate them but at least I was going to get most of my money back... NOPE! The next day I was informed that management denied my refund and they wanted all of the items sent back to them. I had to ask them 3 times where to ship the items to and finally had to threaten them telling them I was going to open a PayPal dispute if they didn't tell me immediately.

So, to make it "easy" on me they told me to ship it to California. I did that and it cost me approximately $28.00 to do it. I sent all of the items, the original package, the original packing slip, and a PDF of my ticket correspondence. I sent everything to them. Then I uploaded a picture of the package with the label and tracking info to the ticket.

They replied with this "Dear Alyshia, Thank you for contacting us. We have received your information, please wait a bit, within 1-3 weeks and once the package has been received we will offer you the solution that has been planned. We look forward to hearing from you and thank you for your understanding." Um... no. I would not be waiting up to 3 weeks. I watched the tracking info on it and told them when it arrived and they said my refund was under review. I just saw that I got the refund in PayPal. Effectively I got a refund for $151.20 which is 82% of what I paid. This was a terrible experience and I want everyone to know it. Thank goodness I read all of the fine print and know how to photoshop pictures together or else I would still be arguing back and forth with them. I'm so disgusted. I hope that this review helps anyone else out there to get their money back. I would upload all of my photos but this site only allows 5 mb uploads and I'm not downsizing any more photos. Also, to those people who can't get the refund because they didn't pay through PayPal just open a dispute with your credit card company. Easier to deal with it that way and at least you will get all of your money back.

Oh boy, I am so disappointed with Rosegal. Let me tell you, it took them an entire month to get my bathing suit to me. What a waste of time and money. They gave me a tracking number, but it didn't do anything because it never changed from the time it left China. Last night, I was checking to see where it was, and it still wasn't in the US, but today it was on my doorstep. It was an absolute disaster when I opened it:
- There was a black hair inside the bag, stuck to the sticker.
- The underwire in the cup area was slipping out, and I need to fix it.
- The leg of the suit was sewn incorrectly, and I need to resew it.
- Two spots on the string were not sewn together.
- The size was way off even though I used the sizing chart.
The worst part was when I realized that I couldn't return the item, which they knew when they sent it to me. It's like they wanted to steal my money. I know that some people have had better experiences with them, but between all of the bad reviews and this experience, I don't think I'd ever risk trying them again. Be careful when buying from Rosegal.

So, I gotta tell ya, I had some major issues with Rosegal. I ordered a bunch of stuff totaling $148 back on March 4th and I paid extra for fast shipping so I could get it ASAP. But guess what? I never received my package. Yeah, you heard that right. I spent all that money and got nothing to show for it.

Now, listen to this. I put my address in correctly on the Rosegal app, but it didn't show up right. Like, it said I was in Indianapolis, Indiana when I was actually in Greenfield, Indiana. I dunno what the deal was with that, but apparently my package ended up in Illinois. Um, excuse me? That's not even close to Indiana! I called Rosegal and spoke to a dude from customer service. I told him what was going on and he said he'd fix it and get my package to the right place. But nope. I heard from somebody that it went to Illinois instead. What gives?

I've been trying to get in touch with them again and I keep getting the runaround. They said they'd call me back, but that never happened. Another guy said they'd get the package back and deliver it to me, but that didn't happen either. And get this - when I emailed them, they had the nerve to say it was my fault! They offered me $50 in credit for their mistake. Are you kidding me? That won't cover what I spent on those clothes!

I'm seriously about to get my attorney involved if someone doesn't fix this. I just want what I paid for, ya know? Ugh, I'm so frustrated.

I purchased a couple of outfits from Rosegal and was impressed with their fast shipping process. After receiving a confirmation email, I was able to track my order all the way from China to my doorstep. Although it took a while for the order to show up in the system, I received it within 10 days from the day I ordered it.

When it comes to quality, the clothing was average at best, but for the price I paid I wasn't expecting high-end clothes. The necklace arrived exactly as pictured and I had no issues with that. The dresses, however, were a bit of a mixed bag. The first one was the same as pictured on the website, but was very short. The second dress was not exactly identical to the photo on the website, but it was close enough that it wasn't an issue.

I did find loose strings on both dresses, but I was able to easily cut those off. The sizing was a bit tricky - I usually wear size 1 pants and small tops, but I ended up ordering larges for both dresses. They were both snug to say the least, so it's important to measure yourself and fully look into the sizing chart for each individual item you're considering purchasing.

Overall, my experience with Rosegal was positive - they responded quickly to my request for assistance and the only major issue I had was with sizing. If you're looking for affordable clothing, I would recommend looking at their selection - just keep in mind that you're going to get what you pay for!

So, I have some beef with Rosegal and I think ya'll should hear about it. I ordered a cute little dress for some holiday shindigs back in November. I even paid extra for expedited shipping to make sure it would arrive in time. Well, here we are in January and I still don't have my dress, y'all. I've been in touch with their people and with the shipping company, DHL, over and over and always get a different story about where it is. Finally, I get a message from Rosegal saying my package was destroyed due to some high return fee. They claim it's beyond their control, but really? Come on now.

Anyway, they offered me two options to resolve the issue. Option one is to resend my order but I gotta pay an extra handling fee of 20 bucks. Option two is a partial refund, but it's only 22 bucks. Either way, I'm out some serious cash and I don't even have my dress.

If you're thinking about shopping at Rosegal, I urge you to reconsider. Unless you want to waste your time and money and end up with nothing, of course. Insert eye roll here

I was browsing around online when I saw Rosegal's website with their clothes priced so low, I was thrilled to try it out for myself. I decided to take a risk and ordered a few things to see if the quality would match up to the eye-catching photos. Sadly, I just received my package today and boy, am I disappointed. Not only did I have to pay $38.08 in customs duties for my order which only cost around $73.00, but it was a lot more than I ever had to pay for other orders coming from different companies. It was a huge cost for such a small amount. It was almost like having to pay for half of my entire order all over again. And the worst part? Some of the clothes didn't even fit the way they should have, which was extremely disappointing. I purchased items in my size and measured myself according to their size guide, but everything fit awkwardly. There was even this one legging that was completely sheer, and it looked nothing like what I saw in the picture online, plus it had no stretch at all - and that's just one example. The only thing that fit me decently was the shirt and the bottom part of the swimsuit. The top piece was way too big, so that was yet another letdown.

Overall, I ended up spending over $113.00 on this order, and there was barely anything worth keeping. I felt like I didn't save that much, especially because I knew the costs of returning the merchandise would be so high. So, I decided to send a message to the Rosegal support team, hoping that they could help me out. Unfortunately, I wasn't surprised when they told me that there was nothing they could do. They didn't offer any compensation, but they did say I could return the items if I wanted, even though I was already going to face a big enough financial burden. This was my first order with Rosegal, and it will be my last. I don't think I could ever recommend this site to anyone because of my unpleasant experience. I'm calling it my "learning experience" - I guess it's true what they say, "if it's too good to be true, then it probably isn't." I'll just stick to my tried-and-true online shopping experiences from now on, like Amazon, where they have free returns and no surprise customs charges.

EDIT: After writing to Rosegal about my problems with the order, they came through and solved my issue. They couldn't refund the customs charges, but they gave me a full refund for the items themselves. It was a good gesture on their part, so I'm happy to change my review to give credit where credit is due.

So, I thought I'd give Rosegal a try for the first time. Ouch, I wish I had not wasted my money. It has already been over a month and I still haven't received all my items which is unacceptable. When I reached out to their customer service, they just gave me excuses about my items being out of stock and that I should wait for an additional 7-15 days. It is so frustrating that I had to wait for 15 days to receive only a portion of my order. I was so disappointed to find out that the item I have been waiting for has been discontinued. Come on, they could have told me this right from the beginning.

I did receive one item which looked lovely, but the quality was below standard. I wore it for only a month and now it's already falling apart, which is not good value for my money. I posted a negative review to express my feelings, and Rosegal contacted me to ask for more details. They offered me a measly compensation of $10 for my trouble. How is that supposed to fix my problem? They should fix the issue immediately and not weeks later.

I asked for a refund weeks ago, but they still haven't processed it. Now they want me to buy from them again? I don't think so. I no longer have trust in this company, and I really don't recommend it to anyone unless you enjoy frustration or throwing your hard-earned money away. There might be some positive reviews, but I suspect some of them were fabricated.

Rosegal needs to fix their service and improve their quality. Instead of just giving excuses and delaying refunds, they should prioritize their customers. I hope that my review will help others decide whether or not to do business with Rosegal. By the way, their public response to my review is different from their private message to me. Don't be fooled. Check the picture I attached to see their responses.

Holy moly, I can't believe what I just found out about Rosegal! Did you know that your orders are coming from China? Like, not just from some other cool country, but all the way to CHINA, folks! No wonder some of y'all are getting clothes that just don't fit right or getting your orders super late (or not at all). And don't even get me started on the defective stuff they send! I mean, have you ever thought about what kind of janky materials this stuff is made of? Anyone else ever gotten sick right after opening a Rosegal order? I searched and searched to try and find where this stuff was coming from and came up with nada. It wasn't until I stumbled on their legal page that I finally found out the truth. And man, was I ever ticked off when I did!

I'm usually pretty savvy when it comes to buying stuff online, but I was so distracted by all the pretty clothes on their site that I didn't even think to check where it was coming from. And the prices, oh my goodness the prices! They're practically giving stuff away! Which should have been a huge red flag, I know that now. But I was so excited for this Christmas because for the first time in ages we finally had some decent money coming in. My husband found a great job that he loves and we were finally able to splurge a little. And now all I have to show for it is a pile of ruined clothes and a whole bunch of regret.

Listen up, folks, we need to spread the word about this place. It's just not fair that they're still ripping people off left and right. Let's put a stop to it once and for all!

I want to share my experience with Rosegal, a clothing website that I had some trouble with. I tried to return some items since 11/6, but the first ticket they gave me did not have clear instructions. So, I needed to start a new ticket on 11/9 when I called Rosegal. I told them that I wanted to return everything and asked for a RMA#. But what did I get? A confusing response that offered me partial refunds or a resend of the same item!

They offered me two options for keeping the items and getting a partial refund. I could either get a refund to my Rosegal Wallet (which I had never heard of before) or to my original payment account. For the wallet option, they promised to refund me 10 USD and give me extra points that I could use later. For the original payment account option, they promised the same refund amount. But either way, I would need to wait for up to 14 business days for the transaction to process.

If I wanted to return the items, then they offered me two more options. I could either resend my order with the same item but a different size or get a product refund once they received my returned package. For the latter option, they even offered me a prepaid shipping label, but I would need to pay 5.99 USD for it and have that amount deducted from my final refund.

What annoyed me the most was that they knew I wanted to return everything, but they still gave me these options that did not match my request. Was this their way of avoiding a refund? I am not sure, but I felt like they were trying to make things complicated for me. Despite their offers, I still want to return my items and get a full refund. Honestly, I am not sure if I will ever shop at Rosegal again, especially given their confusing return policy.

I recently made a purchase on the RoseGal website and have to say that it was a total let-down. I ordered a Christmas sweatshirt and some mats on 11/18/19 and received an email on 11/21/19 saying that my sweatshirt and 1 mat were shipped, along with a FedEx tracking number. I was excited to receive my order, but the 1st order never arrived and when I contacted them via live chat, I was given the runaround. They kept telling me to give it more time and that everything was correct on their end. I didn't receive any updates until 11/29/19, when I got another email saying that there was a shipping delay and that I could get a 15% discount.

I thought this was very fishy, so I decided to check with FedEx. To my surprise, they hadn't even received a shipping label from this company. I was very unhappy with this and requested to speak to a supervisor or manager, but I was told that this was not possible. I eventually found out that they are located in Spain and if I wanted to speak to a supervisor, I'd have to pay for a long-distance call. I finally spoke to a supervisor named Julie, who told me that my orders had been shipped. She created a "problem ticket" that was supposed to be updated every 2 days, but I never received any updates or the 1st part of my order.

As if this wasn't bad enough, the 2nd order that I did receive was a complete joke. I ordered door mats and they were so cheap and thin, that I have bath towels that are better quality. I was so frustrated that I sent another email to Julie, telling her to keep the 2 items that they claimed were shipped on 11/21/19 and that I didn't want to do business with their company anymore. I even told my bank not to process payment.

I strongly advise everyone to steer clear of this company, as they are a total scam. Don't waste your hard-earned money on their cheap and low-quality products.

I tried out Rosegal and ordered two leather jackets, but I was quite disappointed to find out that it took almost 3 months for them to arrive. While they do offer a quicker delivery service at an added cost, the delivery time was still unacceptable compared to other online retailers. It seemed like the clothes were coming from China, but even then, the wait was horrendous.

The jackets finally arrived, but they were both too small. It happens, so I returned them, with tracking, on the first of February. Rosegal promised that my money would be refunded within a week of receiving the jackets, but it's already the 30th of March and I still haven't received my refund.

According to the tracking information, the package has already been received by someone named Shuhui JIang at a specific address, but when I contacted Rosegal, they said that they had not received it. I also tried contacting the delivery company, and they said that the package had been delivered, but they also mentioned that there were over 52 deliveries made to this particular business park during the week. This has left me confused and frustrated, and I definitely would not recommend using Rosegal again.

I've seen other reviews suggesting that Rosegal might be a scam, which I can't confirm or deny, but their service has been so terrible that I'd rather not risk it. They appear to run an amateurish operation and have left me feeling like I'll never see my money again. If they continue providing such terrible service, I doubt they'll be around for long in this competitive market. Unless you want to risk losing both your money and clothes, I suggest avoiding this company altogether.

This is rediculous that this company refuses to work with me. I will keep sending these messages & tickets until something is done This has been going on for over 2 months now & it is appalling the way way your company does business. This is no way to conduct a legitimate business.

If something is not done I will have no recourse but to boycott your company & pursue legal action.

I placed an order for Halloween and the order was delayed, and eventually returned to customs. When I asked for a refund, Rosegal asked for my address and then their next response was that my request was denied because they are not responsible for the address being incorrect. I checked and verified my address at shipping in the ordering process. I can't go to California to get the order or China. This is my final purchase from this company.

i placed an order on 8/6/2022 for the above mentioned item. Today is 8/20/2022 and still have not received the item. I attempted to log back into my account and the account is no longer there. I checked my bank account and the charge posted 8/6/2022 total charged $25.02. This item is a birthday gift for my daughter. I would love to receive this but if not, I need a refund. My name is Felicia Boney my contact number is [protected] and my mailing address is 4032 Bolling Rd Richmond, VA 23223. My email address is [protected]@hotmail.com. Please contact me ASAP.

Thank you

Shake and bake barbecue

I’ll never buy those products again I do not know what you did to it but it is not the same it doesn’t stick to the pork chops or chicken and it taste terrible if you bring back the old stuff I will buy it.

Don’t understand why you change something good. Can you please give me the answer.

It just like having plain pork chops and chicken just not right at all. Please bring back the old bbq so much better.

Thank you

Below is a string of communication with rosegal. They promised a full refund when they received the clothes back. Have not seen a refund.
October 16, 2020 at 12:11 pm
Clothes were correctly ordered to size but were found to be very undersize. I requested a full refund and a return shipping label but was refused. These clothes do not fit.

Rosegal .pdf
G
growing
October 16, 2020 at 4:55 PM
Dear Valued Customer, We apologize for this situation. Please kindly review our warranty policy here: https://www.rosegal.com/warranty-return/ Since there are several items in your order, would you please confirm which items do you refer to? sku*quantity: 460294902 * 1, Plaid Snowflake Print T Shirt 463739317 * 1, Contrast Lace-up T-shirt 466125002 * 1, Plus Size Colorblock T-shirt 466125008 * 1, Plus Size Colorblock T-shirt 466125014 * 1, Plus Size Colorblock T-shirt We apologize again for any inconvenience caused.​Best Regards, Yelena ROSEGAL Customer Service http://www.rosegal.com/

S
steven howell
October 17, 2020 at 3:03 PM
All items listed are to small.

G
growing
October 18, 2020 at 12:19 AM
Dear Valued Customer, Thank you for your message. We have reviewed your case and empathize with your situation. Please see our policy here for more details: http://www.rosegal.com/warranty-return/ Please note: Any and all return shipping fees and the shipping insurance (if applicable) will be at customer's expense and are non-refundable. However, as you are a valued customer to us, please consider the following 2 options: Option 1: Partial refund 20 USD to your PayPal account (No need to return) You do not need to return the item to us. If you do not wish to keep the original item but know someone in need or if you would like to donate it to a charity, we would really appreciate it. Option 2: Return the item to us. Kindly note that any and all shipping fees are non-refundable and are at the customer's own expense. Once we receive the item we can offer you the following: Product cost refund 52.36 USD to your PayPal account. Our address is USA. Before sending any item back to us, please consult your local post office to know the price of returning the item and inform us about it. Kindly let us know which option you choose. Thank you for your understanding and we look forward to hearing from you soon.​Best regards, Yelena ROSEGAL Customer Service http://www.rosegal.com/

G
growing
October 30, 2020 at 1:13 AM
Dear Valued Customer, Have a nice day! We are still waiting for your reply. Your early reply will be highly appreciated.​Best regards, Yelena ROSEGAL Customer Service http://www.rosegal.com/

S
steven howell
October 30, 2020 at 5:06 AM
please send me the Return Merchandise Form (RMA) along with your returns address for the full refund. I will be responsible for shipping cost. Thanks.

G
growing
November 1, 2020 at 7:34 PM
Dear Valued Customer, We regret to hear about this issue and wish to take this opportunity to personally apologize to you once more. We have sent the return information in the ticket T20101600686, please check and inform us of the tracking number and the tracking link later. Once we receive the items, we will offer a refund of 52.36USD to your PayPal account. We look forward to hearing from you. Best Regards, Yelena ROSEGAL Customer Service http://www.rosegal.com/

S
steven howell
November 2, 2020 at 7:46 AM
RMA number is : ZP2009261102589999 USPS Tracking # 9505 5121 2722 0307 2937 84

G
growing
November 2, 2020 at 7:25 PM
Dear Valued Customer, Thank you for your patience and understanding. I will use it to track the package you returned back. https://www.1tracking.net/en/detail?nums=9505512127220307293784 Once the tracking site shows the package is deliveried, we will arrange the refund as soon as possible. Please give it more time to arrive. You can also track it by yourself. Please inform us if the package is deliveried. At the same time, we will really appreciate if you can contact us in advance when it is deliveried. Thank you for your understanding and cooperation. Best Regards, Yelena ROSEGAL Customer Service http://www.rosegal.com/

Called yesterday about old address showing up on shipment despite address change. They assured me it would be changed to the new address. Received yesterday's shipment confirmation to see it had been shipped to the old address. I called my old apartment complex to try and get them to hold it and call me but they said they must return it to the sender. With international shipping charges showing up on my bank account I'm afraid both packages will never get to me.

I placed an order for 3 sweaters/hoodies about 3 weeks ago, and I have yet to receive the clothes. I have now called three times to request a refund and have been given every single BS line in the book. This company is a SCAM, so AVOID AT ALL COSTS! They have the entire ripoff playbook: Mislead. Confuse. Ignore.

In my latest phone call, I asked to speak with a manager or supervisor 25 times (I recorded the conversation) and was told (lied to) each and every time, that no supervisor was present. I was also told (lied to) that it was impossible for the rep to process a refund, and that I would have to first return the clothes I ordered ... You know, the clothes that NEVER ACTUALLY CAME? (For the record, they do this to further frustrate customers. Since you are responsible to pay return shipping, their ploy is to sell you garbage quality clothing, that will now cost you a bunch of money if you want to send it back)

So yep, avoid this company like the plague. My next step is to report them to the BBB, PayPal, and the credit card agencies they work with that are IMHO complicit in robbing people! I'll send them the recorded conversation if I have to. This is utterly ridiculous. If companies like Visa & MasterCard continue to do business with scam-artists like Rosegal, then they should be sued at this point ... they ARE JUST AS GUILTY. Just take a look at the reviews across the internet! Every single review of Rosegal is a rip-off complaint, yet the CC companies apparently only care if they are getting their cut of the scam. How very sad.

In november 2018 I have ordered some christmas dresses and such. The tracking system didn't work. I recieved one dress, packaged in brown paper and a lot of tape, by februari/march 2019, I was told after some calls and emails:

''Please kindly wait for 7-15 business days, we are checking with our colleague.We will give you the solution once getting reply.''

After waiting more months and no reply or refund I tried to get into contact.
This seems not to be possibe. The Rosegal support centre works on order numbers.
The company deleted my order numbers in my account.
Also the telephone number nobody awnsers. Email contact is not possible as I only have noreplyemail adresses in my inbox.

I have never had anything like this happen before in my life. I paid after ordering, and I never received my package. Or any note from the postoffce to collect my package.

Ticket:E180430000237
Order Number:
Message Type:Support Email
Subject:package not received
Message:
Ticket Status:Rated
Full Name:betsy wahlen
Rosegal Customer Support At 04/30/2018 05:35:29 CST
Dear betsy,

Thank you for taking the time to write to us.

Here are items we delivered to you, please kindly tell us which items you have nor received yet. We will give you the solution once getting your reply.

The delivery information
customers: Betsy Wahlen, Shipping Address: I TOOK THIS ADRESS OUT OF THIS COMPLAINT DETAILS, city: Amsterdam, state: Noord-Holland, zip_code: xxxx, country: NL, phone: xxxxx
Tracking number: RG966642027BE, shipping method: BERAMHQ,
tracking site: http://www.17track.net shipping date: November 29, 2017 21:44:16, estimated time: 15-20 business days,
sku*quantity:
[protected] * 1, Flowering Branch Bird Printed Chinoiserie Shawl Scarf
[protected] * 1, Christmas Square Neck Sleeveless 50s Swing Dress
[protected] * 1, Christmas Deer Long Sleeve Dress
[protected] * 1, Christmas Printed Lace Panel Vintage Dress
[protected] * 1, 10M 100-LED Silver Wire Strip Light Battery Operated Fairy Lights Garlands Christmas Holiday Wedding Party 1PC
[protected] * 1, Christmas Santa Claus Print Lace Insert Dress
[protected] * 2, 3 Pcs Christmas Hanging Decorations Snowflakes
[protected] * 1, Christmas Snowflakes Pattern Wall Art Stickers For Living Room
[protected] * 1, Snowflake Cottage Print Christmas Dress

Tracking number: RN434571011CN, shipping method: FZRAMYT,
tracking site: http://www.17track.net/en shipping date: November 30, 2017 07:37:02, estimated time: 40-60 business days,
sku*quantity:
[protected] * 1, Lace Insert Printed Christmas Pin Up Dress

Find out more about our policy see here: http://www.rosegal.com/warranty-return/

We look forward to hearing from you soon.

Best Regards
Bernice_Bai
rosegal Customer Service
http://www.rosegal.com/

betsy wahlen At 04/30/2018 06:28:16 CST
Hi, Thank You Very much for your reply.
In the attachment is the picture of the dress I received.

Warm regards,
Betsy Wahlen
Rosegal Customer Support At 05/01/2018 10:54:15 CST
Dear betsy,

Thank you for contacting Rosegal.

Please kindly wait for 7-15 business days, we are checking with our colleague.We will give you the solution once getting reply.

It's our pleasure to offer our service to you, have a nice day!

Please feel free to contact us if you have any question.

Best regards,

Bernice_Bai

Rosegal Customer Service

http://www.Rosegal.com/