Realtor.com
reviews and complaints

I recently had a less than satisfactory experience with Realtor.com. As someone who understands the importance of reviews, I feel it is important to share my story. My home in Honolulu sold 90 days ago, and I have yet to hear from my realtors, Reine Ah Moo and Shannon K Smith. This lack of communication is concerning, especially considering they were friends of mine whom I gifted the listing to.

In hindsight, I realize that I should have chosen my realtor based on merit and volume of sales, rather than on personal relationships. As an architect and licensed contractor with over 20 real estate sales and a BIA award for this listing, I offered an immaculate special property. However, unexpected delays, including moving to another agency, vacations, and going active on MLS, made the process more difficult than it needed to be.

The most disappointing aspect of my experience with Team Hawaii was their dismissive and condescending attitude towards my observations and concerns. As someone who has seen their homes and did not want them to stage mine, I felt that my wishes were not being respected. Additionally, promises of weekly updates and pre-qualifying potential buyers were not fulfilled, leaving me feeling unprotected from unnecessary traffic and gawkers.

Despite my disappointment, I encouraged a friend to also sign on as a client, bringing over $10 million in listings to their new agency. However, it became clear that Team Hawaii did not have "The List" of potential buyers, as the vast majority of prospective buyers came from other agencies.

After giving 30 days notice of my intent to terminate my listing, I suggested a substantial price reduction before the expiration so that my friends would still be entitled to their commission. However, negotiations with a potential buyer were problematic and difficult, as my "team" was being out-maneuvered by the buyer's agent. It became clear to me that my realtors were out of their league.

Days before closing, I was blindsided because my realtors had not informed me of others' contractual obligations, causing me to fall out of contract. Despite my attempts to reach Reine, she refused my call, stating via text that she was "out for the evening." This lack of professionalism was unacceptable, and I immediately contacted the supervising Principal Broker.

Overall, my experience with Realtor.com was extremely disappointing. I would never do business with Reine Ah Moo or Shannon K Smith again, as they showed themselves to be manipulative opportunists. As someone who invited them to stay in my home countless times and befriended them for so long, this was a terrible experience.

I gotta tell ya, folks, I had the most amazing experience with Realtor.com thanks to Cheyan Alavi. This guy knows his stuff! He's been in the business for 20 years and he founded his own agency, The Alavi Agency. Let me tell you, this guy is the real deal.

My wife and I had been looking for a home for over a year and we were getting pretty frustrated. We had been told by another realtor that we couldn't even look at homes until we got pre-qualified and then we only had a week to make an offer. What a load of baloney! Cheyan, on the other hand, was a breath of fresh air. He listened to what we wanted and came up with a variety of homes that fit our criteria. He really seemed to understand who we were and what we were looking for.

We finally found the perfect home and Cheyan was there every step of the way. He was in negotiations with the seller and he was always available to answer any questions we had. He even got married one Saturday and didn't tell us because he didn't want us to hesitate to call him with questions. That's dedication, folks!

Cheyan was always there to help us out. Whenever we had a question or a concern, he would say "It doesn't hurt to ask" or "I'll see what I can do". And he always followed through. He made the whole experience very smooth and stress-free. Buying your first home can be stressful, but Cheyan made it a great experience.

The bottom line is that we are absolutely thrilled with our home and if we were ever in the market again, there's only one person we're going to call. Cheyan and The Alavi Agency are the best! Thank you, Cheyan, for everything!

Realtor.com is a website that provides information on real estate properties and agents. However, it is important to be aware of the actions of certain real estate agents, such as Teresa Roberts and Mona Patel from MVP Realty SoCal in Victorville, CA. These agents have been accused of committing scam, extortion, conspiracy, and fraud, resulting in a 15 million dollar lawsuit, Lawsuit Case #20STCV***.

The allegations against Roberts and Patel are serious and have even made their way to the Supreme Court. The two agents are accused of concealing DUAL AGENCY in a multi-million dollar transaction for a property on Melrose Ave in Hollywood, California. The property owner, Sona Patel, M.D., was unaware of their dual agency representation until she saw the double commission listed on the escrow closing statement at the end of escrow. This is a significant amount of money that was kept secret from the property owner.

However, the concealment of dual agency is just the tip of the iceberg. Roberts and Patel are also accused of structuring and coordinating a conspiracy with the escrow company (Nikkie Seese at Town Square Escrow) and the buyer (Nathanel Dardon in Utah) to obtain an illegal sale of the property with absolutely NO PAYMENT. This is a shocking allegation that shows the extent of their fraudulent behavior.

In addition to these allegations, Roberts has a criminal record and has used more than a dozen different alias names. She has also filed for bankruptcy twice. It is concerning that someone with this past record was able to obtain a Real Estate Agent and Broker License and put her in a position to have access to someone's personal and sensitive financial information. It raises questions about the Department of Real Estate's background check process and whether they are doing everything they should to protect the general public.

Overall, it is important to be aware of the actions of certain real estate agents and to do your research before working with them. Realtor.com can be a helpful resource, but it is important to also do your own due diligence to ensure that you are working with a trustworthy and reputable agent.

I gotta say, I had a pretty rough experience with Realtor.com. Back in April of 2018, I signed a contract with this guy named Brian Brundage to buy a house he was flipping in Derby, Kansas. I was so excited to finally have my own little retirement home, but man, did things go downhill fast.

Right after I moved in, I started having all sorts of problems. I had to spend over $9,000 just to fix things that were wrong with the house. And let me tell you, there were a lot of things wrong with it. The wood siding was all messed up, there wasn't enough insulation in the attic, the roof needed to be replaced, and the foundation was a mess. And those are just the big things - there were plenty of other little problems too.

I tried to get Brundage to fix all this stuff, but he just wouldn't do it. I had to pay for everything myself, which was a huge pain in the butt. And even when he did try to fix things, he didn't do a very good job. The I-beams in the foundation were mounted wrong, even after I specifically asked him to fix them.

Eventually, I had to hire a Structural Engineer to come take a look at everything. He told me that the foundation, structure, and drainage were all messed up, and it was going to cost over $22,000 to fix everything. I tried to work things out with Brundage, but he was super evasive and unreliable. We tried to negotiate for four months, but we just couldn't come to an agreement. In the end, I had to pursue other options to get my grievances addressed.

Honestly, I don't think Brundage is a very good Realtor. He didn't do a good job fixing things, he didn't listen to my requests, and he was just generally unprofessional. I wouldn't recommend him to anyone.

Realtor.com is a website that helps people find homes to buy or rent. As a retired couple, my partner and I recently purchased a home in 2015 and wanted to see what it may be worth. We were contacted by the Windermere Excellence office of 410 South Rampart Blvd, Suite 390 in Las Vegas, Nevada to meet and discuss possibilities. However, we had some concerns after the meeting and have since requested to terminate the sale of our home. Unfortunately, we have not received the correct form to terminate any business with the mentioned office.

We were disappointed with the Windermere Franchise and the Windermere Corporate West Coast Office's response, as they do not control any Franchise office. It's too bad because the Franchise uses the Windermere name and logo, which reflects on Windermere. If you wish to be treated like a valued customer, do not have any business with this office.

There were several reasons for our termination request. Firstly, we were texted by the Broker/Realtor and led to believe that it would be a cash offer. Secondly, we were rushed into signing because the Broker/Realtor had mentioned there was a list of interested buyers waiting for this type of home. Thirdly, we were informed the contract/listing would only be for 180 days, but the contract shows one year, which was never mentioned or agreed to.

Fourthly, we were not given a copy of any signed documents at the time of the initial meeting, including the comps the broker/realtor was using to show the value of our home. Fifthly, the listing went out with pictures taken during the initial meeting (taken with a cell phone), and we were informed pictures would be done by a professional photographer. Sixthly, the Broker/Realtor was willing to reduce her commission percentage, but the contract shows the Realtor allowed to represent both seller and buyer, which indicates she will get a percentage for both actions (seller and buyer). This she failed to explain.

Seventhly, we received a call two days after meeting with Broker/Realtor that one of the owner's parents had been hospitalized for health reasons (86 years old). We sent a request to cancel/terminate the selling of our home explaining our situation and since we were now going to put our attention, efforts, and time toward dealing with this issue. This was not going to be easy since the parent was out of state (New Hampshire).

Eighthly, we received the Withdrawal form two days later. We signed the form and later found out the Broker/Realtor had selected WC, without even explaining the form or why she had selected this Block, we trusted she understood what we meant by cancel. She never called to explain or get any further information from us. Ninthly, the Office Manager responded stating that the contract cannot be terminated. We contacted the Nevada Real-estate office and were informed that the owner (seller) can submit the request to the Broker who can then sign the form and terminate the contract. So the contract can be terminated. The only reason it would not be terminated is if one of the parties does not agree to it. You would think the client/customers request be respected and done to keep a good customer client relationship and any future business.

Lastly, it appears the only interest the Broker/Realtor had was to keep us in contract and not allow us to take care of our concerns. The Broker/Realtor does not realize this failure to act as requested will affect any future dealings (selling and then buying), with Windermere. Be advised we will be posting this Review of Windermere Excellence located at 410 s Rampart Blvd, Las Vegas Nevada on all internet review sites.

This website is a total scam! I agree with what other Realtors have said about the Zip Code based Lead program that is sold by Move.com using the legitimacy of the NAR (who should be ashamed of allowing this scam to continue).

I made the mistake of listening to a colleague who accepted the word of a newly minted Realtor friend in another State that the leads from R.com were great. But this turned out to be wrong as she also came to the same conclusion after not getting any decent leads but 1 deal from an initial Lead. So, I decided to "try" some exclusive Zip Codes in Austin, TX thinking that I would have a chance to cancel if R.com did not produce according to what was represented by the Sales Rep/Account Manager, Christian Valiando.

The reality is that, as others have shared, they claim to have you hooked on a 1 year contract once you "accept" the first Lead that they send your way. And you never get to review any Contract from them. The Sales Rep is trained to get your credit card... and "wham" you are hooked and screwed. Yes, I did receive some marginally "acceptable" Leads within the bunch that was sent the first couple of weeks. But after that ploy, it has been, as they say here in Texas, "Slim Pickens" at best. After hours of "going through hoops" to get to Christian or Customer Service, I was told that after 7 months had passed, I could have a "Lead Review". Why should one have to wait this long? Oh, I forgot, this program is only about making Move.com and its hedge fund billionaires money at our expense.

I could go on, but after being a big enough pain to Christian and others, I have received a couple of billing refunds, but the amount is small compared to the amount I have paid via credit card thus far. Furthermore, the promised level of Leads is not even close to what is promised in the billing summary/contract that I received when my credit card was first billed.

I join the other Realtor who said she would gladly join others being defrauded by this program in a collective lawsuit. Otherwise, I am going to try what another Realtor reviewed did and call my credit card company to see if I can get them to stop payment. However, my local Realtor friend (the one who I followed into this trap, and who has also had this same experience) advised me that R.com/Move.com will take actions to collect because of the "Contract" that we have technically assented to because of how they "fix the game" from the start.

Before I close, I have to just note that when I told my AM, Christian, that of those Leads that were not from the Seller themselves or another licensed agent, +95% were from folks thinking that they were entering their info in order to make contact with the Listing Agent, he said he had 'never heard that before'. I have a hard time believing this is true. Furthermore, my suggestion that R.com place a note at the bottom of the area where folks type in their info and question/request that states "Your submission will not be directed to the Listing Agent for this property, but to another Realtor(r)" has obviously been disregarded (as I knew it would once I realized how this deal works primarily for the benefit of Move.com and its owners).

If there is a way to communicate on this site with others seeking full release and remedy from this "monster", I am eager to do so. This conduct is not acceptable given that the NAR and all other related trade groups that we Realtors are a part of is supposed to stand for the highest values and Code of Ethics that include Honesty, Integrity, Professionalism, and Fair Dealing, just name a few. So, how does Move.com manage to use the the good name of Realtor.com in ways that do not comport with these ethics when dealing with the Realtor(r) community?

Yo, what's up? I wanna talk about Realtor.com. So, me and my wife sold our crib after nine long months of trying. We hired Kathy Lowe from KeyPartners reality in Bloomsburg, PA to help us out. At first, we were hyped because we got two good offers in just ten days. But, we didn't end up going with either of them because of some issues. The second buyer was especially difficult to work with and was asking for way too much stuff. We agreed to make some repairs, but Mrs. Lowe didn't really have our back and we felt like she was more concerned about the buyer than us.

Things just kept getting worse from there. Mrs. Lowe was always trying to set up appointments that didn't work for us and she was super rude to us and our dog sitter. We felt like she wasn't really looking out for us and we even talked to her boss about it. He assigned us a second realtor, which helped, but Mrs. Lowe was still involved and it was just a mess.

Finally, we got a contract on our house and we were ready to close. But, Mrs. Lowe was still being super intrusive and weird. She made us and the lawyer sign papers in a different room than the buyers, which was just not cool. We were insulted and upset, but we eventually got to meet the buyers and close the deal.

Honestly, we've bought and sold a lot of houses over the years and we've never had such a bad experience. We wish we never hired Mrs. Lowe and we wouldn't recommend her to anyone.

I gotta say, I totally get why some realtors are complaining about Realtor.com. I used to work for them, and let me tell you, it's the most unethical job I've ever had. I couldn't speak freely about certain policies and procedures to realtors who were spending loads of money on leads. But now that I'm no longer employed with them, I can finally share my experience.

When you sign up for lead generation, the Account Executives will tell you anything to get that sale. They'll promise you 3-7 leads a month, but that's not true. In fact, 1 full share only projects 40 leads a year, and a half share is only 20 in a year. And even then, the leads are not guaranteed, despite what they say. You're in a contract, and they'll tell you that you can cancel anytime, but that's not true either.

You only have a 3-day grace period to cancel, and after that, it's a nightmare. When you call customer care to cancel, they'll tell you that you're in a contract, and even if you say you didn't sign anything, they'll just start your cancellation request. But that doesn't mean it will happen. You'll get transferred to an account specialist, who will then transfer you to retention. But there are only 6 people in retention for a multi-billion dollar company, so the likelihood of you speaking to someone is rare. And even if you do, they have 72 hours to call you back, but maybe they will, maybe they won't.

Trying to remove your card by calling in won't work either. They won't let you. You can cancel your card on file, but that's a headache in itself because now you have to call all the other places that had your card number and let them know you have a new card. You can call in with your credit card company, but that won't help you if they can't get you transferred to retention.

Lead generation is a gamble. Some people are successful from it, but not all. You'll get spam leads, and a bunch of leads from other realtors asking you how the program works. This will count against your leads. And if you get bad leads, don't count on them making it up to you. Account Executives will tell you that they will, but that's a lie. You'll very rarely get a credit.

If you're looking to cancel, remember you only have 3 days to do so. They have shared leads that rotate between two other agents or unshared leads. Fast is shared leads. Flex is unshared. My advice? Get a prepaid credit card and don't give them a backup card number at all.

The only product that I ever recommended was advantage so that your listings are protected. If you have a listing on RDC and you don't have advantage, you won't get the lead. Someone else will. The best feature you can use is the free dashboard on RDC. Create your profiles, add your NRDS ID numbers (if you have them) network by getting reviews and recommendations. You can utilize the dashboard by updating listing photos or adding open houses if it doesn't or didn't pull over from the MLS.

But even then, there are issues with the MLSs that are unable to syndicate properly on the site. The resolution department can take up to 72 hours to resolve your issues. Due to the new updates on the dashboard (realsuite), there are more glitches on the site, and countless emails are sent to employees every day about something not working.

All in all, I hope this review helps someone and can perhaps spare you a long hold time or a phone call. Just keep in mind that customer care reps are very limited in what they can do. They can't cancel, can't make changes to your listings, and can only help you with your dashboard and mapping issues and putting in cases. And if you want an escalation on a case, 72 business hours must have passed.

If you have any questions, feel free to ask me.

Realtor.com is a website that I have used for many years as a real estate agent. They used to sell leads of potential home buyers and sellers' information when people signed up to their site and had a question, or had seen a home they had interest in. The leads were sold based on ZIP code per what they call shares and each share was 40 leads a year distributed over the course of a year, they determined a monthly price and that was what we paid per month. Realtor.com locks you into a contract for 12 months at a time with no option out other than to pay the year in full and who is going to pay a year in full for a service you will not receive?

In 2019, I noticed a significant drop in volume of leads, Realtor.com was not delivering what was promised in terms of how many leads. Seriously being underdelivered and the leads that were coming in was either consumers whom either have an agent already, or are looking at a very low home price or not possible to convert, either bad information or not able to be financed. In October of 2019, I was approached by Opcity for our office to be an Opcity partner, Opcity is a company that has merged with Realtor.com. Their services include taking leads from Realtor.com, calling the lead first before any leads are passed out to the agents that are paying and then upon that lead being good and being a consumer who wants help then handing it out to agents who participate in Opcity at 35% referral fee to Opcity upon a successful closing.

With all that said when Opcity approached me I was open to it as I figured it would help my agents potentially fill the void during the slow times. By November of 2019, one month into Opcity, I had realized that Opcity was the main reason for our loss of volume and creditable potential buyers and sellers from Realtor.com. We were getting only the consumers and what was remaining after Opcity was through making the initial point of contact. Which means that every real estate agent that is paying Realtor.com and for this service is being lied to and fraudulently sold a product that is not being delivered in an ethical way. When you discuss this with Realtor.com they say, "Well you are getting leads," yes technically they are emailing the leftovers so I guess technically you can say you gave a lead but in all truthfulness they know that what they are doing is fraud.

In January of 2020 Realtor.com had to give me back a large credit due to under delivery over 50 leads that they sold me and tied up my money with that was never delivered to me. This will also be the same at the end of my term on other areas as well. When you try to address the issue and tell them you want relieved from the contract they tell you "if you do that then we would be required to pay the year in full". Well how can you require someone to pay for a service that they have not received. This brought me to fight with Realtor.com as what they are doing is pure fraud. The relationship between Realtor.com and Opcity and the agents that Realtor.com is collecting money from is double dipping. Of course their sales reps act dumb when you call, getting a person on the phone to be real and not getting a pre-rehearsed answer is next to impossible.

Realtor.com has now released an email yesterday as of 3/5/2020 stating that they are proud to announce the merger of Realtor.com now as Opcity. Yet Realtor.com still won't let me out of my contract. I am not sure how a company can steal thousands of dollars from real estate agents and these business practices be acceptable. If Realtor.com has in fact merged they should let agents out of their contracts. Realtor.com is supposed to be supported by the NAR however if you ask Realtor.com if the NAR is aware of what they are doing they said that the NAR is in full support of this. What their company is doing to those of us in the business paying for a service that is not being delivered properly is purely unethical bad business behavior. I cannot believe that the NAR condones this and I cannot believe no one has taken this further in a court of law.

I had to fight for days and several sales reps to get any possible shortage on my contract. I just wanted out of the contract and they should let those of us that want to terminate. After all what we originally signed up for is no longer what the company stands for and we are not being treated as we once were. However even with their unethical behavior they would not relieve me from the contract. So I am forced to continue to spend a large sum of our office budget every month for potential business that is not able to be converted or people who already have agents mostly, because the people who are true home buyers and sellers are being vetted through Opcity.

However on another note there is no lack of good qualified leads coming out of Opcity, my office is getting them and converting them and assisting these people with their home buying needs. These people coming from Opcity are the leads we are technically paying for. The leads coming from Opcity used to be our leads, these are the people and the contact information we agreed to pay for and what we are still paying for, only for Realtor.com to provide them to Opcity first and then Opcity to the sell the good qualifying potential buyers and sellers back to our office at a 35% referral fee. It is disgusting and when our contract is done we will be no longer supporting this company as their ethics, service and product is a scam.

Hey, my name's Richard Macklin and I gotta tell ya, I was in a real pickle. I needed to sell my house, but the agents I tried before just weren't cutting it. Some didn't even show up for our appointments, others wouldn't return my calls, and the rest just felt fake. You know what I mean? Like they were wearing a mask or something. But then, I got a call from this lady who said she had an agent who might be a good fit for me. I was skeptical, but I figured I had nothing to lose.

So, I set up a meeting with this agent and when she showed up, I was surprised. She was a little lady driving a Kia, but she had all this paperwork about my house and the local market. She was prepared and informed, which was a huge plus in my book. We talked for a bit and she even got along with my son, who doesn't talk much. That was a good sign. She did her homework and knew what she was talking about. I felt like I was talking to an old friend.

Long story short, I decided to go with her and boy, am I glad I did. She had photos taken and had more showings in one day than the previous agents had in a month! I was overwhelmed, but happy that she was working hard to sell my house. And then, she got me an offer that was exactly what I wanted with no out of pocket concessions. I was shocked. She worked hard to make sure the terms were the best possible for me.

Her name is Deanna Gomes and she's the best agent in Colorado Springs. I'm so happy with her that I've even decided to use her to help me buy a new house. She's found one that I want and I'm closing on it the same day as the one I'm selling. Who can make that happen? Deanna Gomes, that's who.

If you're in the market to buy or sell a house and you don't know where to turn, call Pink Realty Colorado Springs. They offer more perks to clients and a cheaper commission than all the other agencies and companies I researched. And Deanna Gomes is the shining star of real estate. She's not boring, phony, or unmotivated. She's motivated and talented and she goes above and beyond for her clients. She's a real person with your best interests at heart and she never judges you for your flaws.

So, if you're like me and you're searching for an agent, just stop now and call Pink Realty. You won't regret it. Sincerely and happily, Richard Macklin. PS... Deanna is the best for real.

To whom it may concern.

I was interested in 26502 Mariner's Rd. Crisfield, Md. It is a tenant occupied property and the tenants are not interested in moving. I thought it might be a great property to check out for my wife and I in a few years to retire from West Dover, Delaware. I kept asking what the monthly/yearly income is. I had multiple coordinators telling me everything else but the info I needed and connecting me real-estate people who assured me they would get back to me and never did. I drove two hours to look at this property and get the person's name off the for sale sign. The person assured me the info I needed wasnt included in the eletronic file on Realtor.com. So... to re state, I had to drive 2 hours to get the information off the for sale sign. Info that wasnt on the realtor.com website which I will not share with you because every person I spoke ignored the 500 pound elephant in the room. IT'S ok to say I dont know instead of leading people on.

The leads are poor and have been since I've started. I've requested a refund for 2 1/2 months and still nothing. I've left several messages for my representative and he won't return my calls.

i was told that I would be 1 of 2 agents receiving leads for a specific zip code but found out that is not true I have been misled and I would like a refund because of misrepresentation. I'm receiving the same leads as 2 other people and this is not what I signed up for.

My rental house has been listed as for Rent by another person named Anita. Your site say's the information has been verified. I'd like to know how you guys verified this. I have asked 3 times for this to be removed as I have turned this person into The Attny General, FBI and local police. "Anita" [protected] has scammed a young man out of a 900.00 deposit. He contacted our neighbor who got ahold of us to see if we were renting and we advised yes, we rented it out 3 weeks ago and the new tenants already moved in. I decided to contacted this Anita and see how far she is going to scam people. Anita states she is a God fearing person who works for All Saint Evangelical Church and is on a mission trip so she cannot "Show" the home. she wants people to send deposits via Cashapp, Bitcoin or Paypal, requests peoples full names, date of birth and SS #'s for the "Rental Application". Google [protected] and see how many listings are under this "Anita"'s name.

This needs to be corrected ASAP!

I recently used Realtor.com to find a home and was recommended Jennifer by my credit union association. When I met her for the first time, she brought her minor daughter to the showing due to an "emergency". It was a bit unprofessional, but I understood. However, during the showing, she seemed more like the sellers agent than mine.

When I requested closing costs be paid by the seller, Jennifer refused to present the seller with my offer and instead suggested a lower offer. As a 1st time homebuyer, I went on the advice of my agent. I later learned that she should have made an offer and let them counter it. When I brought this up, her smug response was, "Well you got the house didn't you."

Jennifer also called me all times of the day advocating for the seller to cut corners. There were repairs placed on the addendum that were relative to the inspection. Items that called for a licensed contractor. She said that the seller was a "pretty good handyman" and could fix some things himself. Furthermore, the inspection called for additional insulation in the attic to bring it to code. She called me at 8pm on a Tuesday (9 days before closing) to tell me that the seller "didn't want me to lose storage space" & "the additional insulation wouldn't reduce my electric bills" so I don't really need it. I told her I wanted it anyway. When I brought up my concern for her advocating for the seller her response was, "He was doing you a favor." If we were not under contract she would have been fired.

Closing day was supposed to be my day. After the walkthrough, she selfishly tells me that me thinking she wasn't working on my behalf was "hurtful"... as if her feelings mattered the day of my closing. In the end, I closed with no congratulatory gift from her: not a keychain, not a shoe horn, not an ink pen.

I wondered why I couldn't find any reviews on her. Now I know. She did nothing but fill in the blanks for paperwork. I would not recommend Jennifer to anyone looking for a real estate agent.

I gotta say, my experience with Realtor.com has been a bit of a mixed bag. On one hand, I've gotten a few leads here and there, but on the other hand, most of them either already had an agent or just weren't interested in my help. And let me tell you, it ain't cheap to sign up for their services - they make you pay based on an estimate of how many leads you'll get, but in my experience, they never quite deliver on that promise.

Last year, I signed up for a lower number of projected leads, but didn't end up getting them. And then, weirdly enough, they made me pay for a higher number of projected leads the following year, even though I didn't get that many the first time around. They do some calculations at the end of the contract period, but you gotta watch out - they'll try to pull a fast one on you if they can.

The first year, I did get some reductions in my payment, which was nice. But then, when I signed up for a new contract, they put me off three times towards the end of it. And when they finally got their end-of-contract payments and had no more leads to claim, they tried to tell me that the credits I got were for the new contract, not the old one. But the thing is, the months overlap, and they won't give you any credits until the end - and they don't refund, either. They just take it off your future payments. It feels like they're trying to trick you into thinking they're doing you a favor, when really they're just trying to keep you on the hook.

Now, I will say that they're honoring a partial refund based on the lack of leads I've gotten recently. But I had to really fight for it, and they kept trying to mislead me into thinking I'd already gotten enough compensation. And even with the refund, I still spent a lot of money for not much in the way of results.

That being said, I do know that a lot of buyers love the site and use it all the time. I just think that most of them either already have an agent or aren't quite ready to buy yet. And hey, I've had a few of my own buyers send me copies of houses they found on the site, so it's definitely got some value. But if you're a realtor like me, just be prepared to spend a lot of money for not a whole lot of return.

Realtor.com is a company that is well-known for its credibility in the real estate industry. They are affiliated with Fivestreet and move.com, which adds to their reputation. However, I have had a negative experience with them and would like to share my story.

When I first contacted Realtor.com, I was told that even if they didn't have the zip code I wanted, I should apply for the nearest one. I did as they suggested, and within a couple of days, the zip code I wanted became available. However, the cost was close to $600 a month, which was much more than I was willing to pay.

The leads that I received were not worth the money I was paying. They were either duplicated, already had an agent, or not currently interested. When I called them, I felt like I was talking to the back room of Realtor.com, and there was not an actual customer at all.

After expressing my dissatisfaction, I was told that my account would be canceled. However, several months went by, and I kept receiving emails and leads. I had canceled my account, so I sent them to my junk folder, unsubscribed, and moved on.

However, I somehow received another "lead," which was not worth my time to open. I called Realtor.com and told them that I had canceled my account a couple of months ago. They told me that I had not canceled and that I needed to pay them $1200 or be sent to a collection company.

I explained that I had canceled two months ago with a lady and had not opened any leads since. However, they did not believe me and did not send anything in writing to confirm the cancel. They continued to charge me, which damaged my credit.

As a broker who has been in the real estate industry for over 15 years, I should have known to receive written documentation. However, I believe that this is part of their scam, and they don't typically send it. I feel that this is their plan, and they could care less about their longevity.

If you have had a similar experience with Realtor.com, please email me at ***@gmail.com. It would be nice to let them know that they can't use our name while taking advantage of us.

I gotta say, I'm not too impressed with Realtor.com. I signed up for their lead program a couple months ago, and I've only gotten one decent lead out of it. And even that one was just barely worth it.

I mean, I'm paying $221 a month for this service, and I've only gotten five leads in two months. And let me tell you, those leads were not worth the money. The first one wouldn't even return my calls or emails. The next two were for manufactured homes, which I can't even sell without a special license. And the other two were just tire-kickers who weren't really interested in buying or selling anything.

I was promised 40 to 48 leads over the course of a year, but at this rate, I'll be lucky to get half that. And when I called to cancel my account, they told me I had agreed to a 12-month commitment. But I never signed anything, and I certainly didn't agree to pay $221 a month for nothing.

The guy I talked to, Michael Herrera, was no help at all. He wouldn't let me talk to a manager or supervisor, and he just kept telling me that I was getting what I agreed to. But that's just not true. If they were actually providing the service they promised, I wouldn't be writing this review right now.

So, if you're thinking about signing up for Realtor.com's lead program, I'd think twice. It's not worth the money, and the customer service is terrible. Save your hard-earned cash and find a better way to generate leads.

I gotta say, I'm pretty disappointed with my experience with Realtor.com. I thought Tuny Hagie was gonna be a great agent for me, but boy was I wrong. At first, everything seemed fine, but as time went on, I realized that Tuny wasn't really looking out for my best interests. Let me give you a few examples.

So, during the home inspection, we found out that some of the electrical outlets had reversed polarity. I asked Tuny to make sure the seller fixed them before we closed on the house. But when we did the final walk-through, I found out that one of the outlets in the den still hadn't been fixed. When I asked Tuny about it, she told me that we had only requested the outlets in the upstairs bathroom and kitchen to be repaired. But I never said that! She was only fixing the exact things that were mentioned in the inspector's report.

Another time, I asked Tuny to make sure the handrail on the stairs was tightened. But when we did the final walk-through, I found out that the handrail at the top of the stairs was still loose. Tuny told me that we had only requested the one at the bottom of the stairs to be fixed. Again, she was only doing exactly what was mentioned in the inspector's report.

And then there was the issue with the crawl space vents. I found out that two of them were unsecured in the front of the house, so I asked Tuny to make sure they were fixed. But the next day, she told me that she had requested the vents in the back of the house to be repaired, even though there was nothing wrong with them. When I asked her about it, she didn't have an answer. It was like she wasn't even listening to me!

But the worst part was when I found out that the crawl space had flooded and I asked Tuny to bring in AFS to evaluate it. She told me that I was outside of my inspection period and couldn't bring anyone onto the property. What kind of agent doesn't help their client when they need it most?

And to top it all off, I sent Tuny a text message asking her to make sure the house was treated for roaches and that the fireplace was repaired. But somehow, neither of those requests made it to the seller.

Honestly, I've learned my lesson. I don't think I'll ever trust another real estate agent again.

This realtor team is not to be trusted. My son was looking to buy his first home, and it was a stressful process. We found a house and were contacted by Donna Brown. She set up a time to show the house, but her husband stood in for her because she had a conflict of interest where she would make more commission. We set up a time to see more houses with her the following Saturday, but once again, she couldn't be bothered and sent her husband, who brought along his sister. We decided to make an offer on a house, but he wrote up the contract wrong. She corrected it and told us to get financing, homeowners insurance, and gave us a list of inspectors. This was the first week of January. They had written in the contract that they wanted to close on January 27, 2016. We were told that a closing agent would contact us and walk us through the process, and that we would be closing in their office. We got financing, but the bank wouldn't close until February 19, 2016, due to an appraisal holdup because the realty people couldn't provide comparative sales in the area.

On January 23, she finally contacted us to ask for the bank contact because the 19th was not good for her because she was going on vacation. We heard nothing else from her. She didn't respond to voicemail questions, did not respond to texts. On February 2, we emailed her to ask if she had heard anything about closing. She said she had not even contacted them and that maybe she should email them. We again heard nothing until February 12. We emailed and asked again, and she said yes, we were closing on February 18 at 10 am. We emailed again to ask where, and there was no reply. We called from a different phone, and she answered the phone. When asked where we were closing, she did not know. When asked who to make the cashier's check for closing costs, she didn't know and told us to contact the bank and attorney. She said she would call the next day and give us info. We called the next day, and she had no info. In desperation, I called the seller's realtor, and he told me when the closing was, where to go, and whom to contact.

On Tuesday, February 16, we got a call telling us we needed a septic tank inspection. When I asked why she didn't tell me, she said she forgot. Terrible, terrible service. She will tell you she has 17 years of experience, but she can't answer the simplest of questions. She won't find you any answers, and other than writing a contract, you will be on your own. I have had seven coworkers ask me about my experience, and I told them not to use my realtor. I would rate less than 0 if I could.

I gotta say, I had a pretty bad experience with Realtor.com. I mean, I know there's always some bad reviews mixed in with the good, but this one was pretty bad. I wouldn't recommend Geri Anderson or the Bob Lucido Realty Group to anyone. Here's what happened: we signed an agreement with them back in May of 2017, and they promised us they could sell our home in 30 days with their marketing campaign. But then they kept asking us to lower the price, and we ended up dropping it from $650K to $619,900. It seemed like all they cared about was flipping the house and getting their commission.

When we got an offer for $619K, we asked Geri Anderson to give us an estimate of our net proceeds. She sent us an email with a net proceeds sheet that said we'd get $21,278. Based on that, we agreed to sell the house for $619K. But then, just an hour before settlement, we got a call from one of their agents saying we needed to bring a check for $91.30 to close the sale. Apparently the buyer had asked if they could move in within 30 days, and we'd agreed to it. We'd even had movers come in to move us out the day before settlement. So we were pretty upset when we found out we'd have to pay more than we thought.

We didn't really have a choice, though. We'd already signed the contract, so we had to go through with it. But we felt like the Bob Lucido Group had let us down. They were supposed to be professionals, but they didn't give us an accurate estimate of our net proceeds. And when we looked at the net proceeds statement more closely, we realized that Geri Anderson had put the concession to the buyer in the wrong column. That's a pretty big mistake for a realtor to make.

We felt like they should have taken responsibility for their mistake, but they didn't. They just walked away with their commission and left us to deal with the fallout. We made decisions based on their information, and we ended up losing money because of it. We're considering taking legal action at this point, because we feel like they breached their obligation to advise us correctly throughout the sale of our home.

So yeah, I wouldn't recommend the Bob Lucido Realty Group or Geri Anderson. If you're thinking about using them, be careful. They might not give you accurate information, and they might not take responsibility for their mistakes.

I gotta say, Realtor.com is not the best. I mean, if I could give them negative stars, I would. Let me tell you about my experience with one of their realtors, Laurie. She was supposed to be a friend, but she did a terrible job. She was always in a rush and seemed more interested in making a quick buck than actually helping me find a good place to live.

She took me to see this beautiful building, but it was 15 years old and had some serious issues. Laurie didn't seem to care about any of that. She just wanted to show me as many places as possible, even if they weren't a good fit for me.

When I finally found a place I liked, Laurie set me up with some contacts for inspections and whatnot. But they were all terrible. The inspector missed a huge leak in the dishwasher, which ended up flooding my place and causing all sorts of problems. I had to pay $850 for a new dishwasher that was ADA compliant and could fit in the space. And that's not even counting the cost of the installation.

Then, a couple of weeks later, the air conditioner broke. It was a 15-year-old unit, so I guess it was bound to happen. But any good realtor or inspector would have told me to ask for a new one from the start. Instead, I had to shell out another $5,000 to get it fixed.

And now, the hot water heater is acting up. I don't even want to think about how much that's going to cost.

To make matters worse, Laurie told me I signed an "as is" buy, which I was never told about. I feel like she was just trying to cover her own butt and didn't care about me at all.

Long story short, I would never recommend Laurie or Realtor.com to anyone. If you're looking to buy or rent in Fort Lauderdale, stay far away from them.

This company has become a total scam as of recently. I highly recommend you don't purchase leads through them. To begin with, my experience about two years ago, I began my real estate journey. I'm a college student, so I was obviously skeptical of purchasing leads that were gonna cost me $12,000 of the course of a year. I called to get more information on their leads and to see if this was the right choice for me. I expressed my concern of the leads not being reliable. The sales associate assured me that any leads that were not good would be put up for review and "any that were found to be bad leads can be credited to your debit card or to your realtor.com credit. So after asking the sales person multiple times to make sure I was able to get money sent back to my debit card, he assured me it's one hundred percent an option.

Fast forward 10 months later, I received a call from another sales person asking me if I wanted to expand my leads. I told him absolutely not. I would like to cancel my contract and that I would like to put in a request for a lead review and refund because I was displeased with the quality of the leads. That was sometime in the beginning of December 2022. Through December, I received terrible customer service and never received calls back. So I continually called them back asking for an update on my lead reviews (just to be on hold for over an hour, hung up on and never called back, and to be told we'll call you sometime next week to not hear back for months until I called back).

I eventually got hold of one associate who was actually helpful and explained to me how people are very displeased with realtor.com because they did a policy change in January not allowing refunds back to a debit card and how they're only providing credit to the realtor account for more leads (mind you my inquiry on this process started before their policy change) "and he's going to be honest with me we did not call any of our customers" so even their own employee was acknowledging the shady things the company has been doing.

Anyways it's now May 16th, 2023, and through maybe 5-7 calls of hearing "there's nothing I can do for you I'll submit this to the higher end of the office," I finally got a call from the top of the ladder for him to call me and tell me they will not issue the refund and the best he can do for me is give some feedback to their sales associates to not guarantee refunds. So basically telling me I'm screwed already but we'll try to make sure it doesn't happen to anyone else. Also mind you this is after they checked the phone call logs and saw the associate telling me I was eligible for a refund.

I'm a very calm and collected person. I personally usually wouldn't take the time to write a review. But I truly believe they are scamming their customers. Do not make the mistake of not trusting the reviews like I did. Please take into consideration how this company has treated past clients. Thank you!

If you're thinking of using Realtor.com to rent or sell your property, you might want to hear about our experience with Chestatee Real Estate-Chestatee Property Management (CRE-CPM) of Dahlonega, GA. We signed up with them early in 2017 to rent out our former Dahlonega home, but things quickly went downhill. One of their agents had an accident, and we lost several months without being informed. When we finally found tenants, we never got the full monthly rental amount we were promised, and their monthly rental statements were often incorrect.

CRE-CPM pressed us to rent to college students and others whom we felt would be undependable as to paying rent properly and caring for our house. Finally, they found a father-son team to whom we agreed to rent; but when the father died suddenly, CRE-CPM refused to re-write the lease to include only the son. This caused our tenant to believe he could just stop paying rent, which is just what he did, costing us thousands of dollars while he remained in our house.

Our CRE-CPM rental agent told us to evict him, but she also told our tenant he was being evicted, which we had never authorized her to do. This caused him to send us nasty emails claiming to justify his non-payment of rent. Then, our rental agent told us to cancel the eviction, which we did after paying for it, but the damage was done. Our tenant stopped paying any rent at all, and CRE-CPM's feeble efforts to collect it helped lead to his damaging our home and its contents.

Meanwhile, CRE-CPM broke our property management agreement by doing a repair at double the allowed cost for unapproved repairs, while not bothering to check if the former work was under warranty. Our original CRE-CPM rental agent was removed by the firm's owner around then.

After our tenant left, apparently taking some of our items, the owner of CRE-CPM claimed he had supervised the tenant's move, but it turned out he had not even noted items which were missing or damaged, per our complete set of photos of our home prior to tenancy, photos in CRE-CPM's possession. Finally, when we asked that same owner to honor the balance of our property management agreement by re-renting the house, as he promised to do, no serious effort was ever made. When we complained about CRE-CPM's failure to honor the balance of our property management agreement, that same owner immediately got a lawyer who threatened us if we took any legal action.

In the end, we decided to sell our property, rather than risk another such horrendous rental experience. This is just our personal experience with CRE-CPM, but we urge you to beware.

By far the most egregious business practices of all lead gen services that I subscribe to. Leads that are counted towards my lead count have no name, no email, no phone number. Essentially a fake lead. Leads not served in the amount stated in the contract. The leads that do answer (two in several months) are both ironically not in this country but in the same one as each other. The most recent lead was literally a scam, which I have yet to experience on the other three lead gen service providers. Calls go unanswered, complaints not addressed other than an email stating that I was left a voicemail about my account, in which there is no voicemail on my line. STAY FAR AWAY FROM REALTOR.COM!

I have bought leads from realtor.com before and when they didn't meet the amount of leads and lead quality the sales agent said I would receive, I received a partial refund. Last year August I bought 6 months of leads and they were all bad leads, most with numbers that don't exist, even some online scam emails. I also didn't receive enough leads. I did a lead review and am owed over $800, but they apparently changed their policy in January 2023 that they no longer give refunds, only a credit to your realtor.com account. I don't want a credit because I'm not buying more bad leads or using their services. And they won't give a refund for not fulfilling their service that I paid for.

I have paid thousands of dollars for leads, they have promised me a certain amount and at the end of the service when it's not fulfilled there is no one to talk to about this. I have called and emailed customer service multiple times and no one answers or gets back to me. I have emailed their lead review team many times and they email me back that theyre going to call me the next day (I have about 3-4 of those emails) and still no one calls. Realtor.com should be called SCAM.com -I'm honestly just chocked at the poor business they are running. Please agents beware of spending your hard earned money on this website.

On 10/23/22 filled out form online to schedule appt to see home in Turtle Creek, PA. I was contacted, via phone call, by Dare. He read his script, asked detailed questions, then transferred me to realtor Crista Casper. Had no idea what listing I was interested in & seemed disinterested, distracted, & appeared to be multi tasking. Stated she would reach out to the seller to schedule viewing. Needless to say after 2 days of not hearing back from her, I chose to block her contact. On 10/28/22 I texted Dare requesting a reliable, dependable realtor that would actually show me the home & silence, no reply/ response. Very disappointing that I am not valued as a perspective home buyer & my time was repeatedly wasted by multiple employees of realtor.com.

Lynn [protected]

Date : 15 October, 2022

To : David Doctorow Realtor.com CEO

Re : removal of home listing

Our home at 103 Shadowlawn Ave. in Pass Christian MS is not for sale.

It is not on the market.

Additionally, we vehemently object to the baseless, inaccurate, and defamatory disinformation stated in the link to “Risk Factor.”

Further, we feel their disinformation diminishes the value of our home.

Therefore, we demand that your site remove any mention whatsoever our home immediately.

Scott & Caroline Sundberg

Additionally, the site purports a damage assessment of a given property based on a "standard" home, then calculates a damage estimate for various flood depths and then conveys it in a manner that the estimate pertains to the subject property. This disinformation defames me personally and diminishes

our property value.

I am the local listing agent of the property at 11290 36th Pl N, Plymouth, MN. 55441. Under the heading of Environmental Risks it states that this property is an extreme risk of flooding.

Flood Factor™:Extreme

This property’s flood risk is not changing

Where did Realtor.com get this information? There is nothing in the Hennepin County, MN property information that states this. There is nothing in the City of Plymouth, MN property information or tax record that states this and this home is not located in a flood plain and flood insurance is not a requirement for this property.

An agent cancelled a showing for tomorrow because his buyer clients saw this information on Realtor.com.

As far as I know (I also live in this Townhome complex and have sold 6 properties here) there is no official information stating this is an issue.

Please let me know where and how Realtor.com got this information and any other information that would support this extreme statement.

Thanks for any information you can provide. This is potentiallu jeopardizing the sale of this find home.