QVC
reviews and complaints

So, I just made my monthly payment to QVC and also bought a product from them. But, when I checked my bank app, I saw an extra charge of $9.75. I was confused and called QVC to ask about it. The first time I called, they told me it was a pre-authorization fee and that it would be back in my bank account in 2-3 business days. But, when I called the second time, the person on the other end said they didn't know anything about it. I was frustrated and decided to call my bank to see what was going on. They told me to call back in the morning to check.

I called QVC for the third time and finally got an answer. They said it was a pre-authorization fee, but I was surprised because they had never charged me one before. I've been doing business with them for a while now, so why would they start doing this now? The only other issue I had with QVC was when they didn't deduct my monthly payment until 3 weeks later, which caused me to be charged an overdraft fee. Thankfully, my bank credited my account.

On another note, I've been playing some games on Google Play that claim to pay you when you win, but most of them are just scams. They make you watch 30 ads in the next 24 hours, which is ridiculous. Who has time for that? And then, they just disappear into thin air.

Overall, I've read a lot of reviews about QVC and it's a shame that we live in a country where customer service is dodgy and people don't appreciate their jobs. If this is some kind of plan to make unauthorized charges by customer service reps and then act dumb about it, then this will be my last purchase from QVC. In my younger days, I would have given them a piece of my mind, but now I just want to be treated fairly and with respect.

I've been shopping with QVC for a long time now, ever since they first started out. Back then, they were all about putting the customer first and providing great customer service. Unfortunately, I've noticed a decline in their service over the past couple of years. It's really disappointing to see.

Recently, I purchased an item from QVC and realized that I needed a different size. I contacted customer service and was told that they would send out the new size as soon as they received the returned item. However, it's been almost two weeks and I still haven't received the new item. When I checked my account online, I saw that they hadn't even shipped it out yet. To make matters worse, they still hadn't received the returned item either. When I called to inquire about it, I was told that the item had gone to Texas before coming back to Arizona and then finally ending up in California. It's frustrating to lose an item that you were expecting because of poor customer service. The previous representative didn't even note anything in my account and never shipped out the new size. Now, the item is sold out and I'm out of luck. I asked to speak to a manager, but now I have to wait for them to call me back.

A few months ago, I received an email from QVC informing me that an item I had on auto-delivery was being canceled with no explanation. When I called to inquire about it, I was told that they weren't making enough money to continue the auto-delivery program for that item. It's really sad to see how far QVC has fallen. They used to be all about the customer, but now it seems like they're more concerned with their bottom line. It's a shame, because they've lost another loyal customer.

Overall, I'm really disappointed with the decline in QVC's customer service and the quality of their merchandise. It's really frustrating to lose an item that you were expecting because of poor customer service. I hope that they can turn things around and get back to the level of service that they used to provide. Until then, I'll be taking my business elsewhere.

So, my mom got me this Air Fryer from QVC for Christmas and I gotta say, it's been a game-changer in the kitchen. I've been using it at least three times a week since I got it in early December 2016. The wings I make in it are the best I've ever had! But, starting in late January 2017, I noticed that the removable basket was chipping. Then, the bottom started to go. It still cooked fine, but about three weeks ago, it just died on me. I tried calling QVC, chatting with them, and emailing their Customer Service Department twice, but I haven't received any response. I'm not trying to get money out of them, I just want a replacement for the Air Fryer my mom got me as a gift.

The thing is, QVC is the only site that sells this brand of Air Fryer, so I asked them how I could send it back so they could see that it's broken and I'm not trying to scam them. But, no one is responding to me. I offered to help them find the purchase information since I have all my mom's details, but still nothing. The customer service on the phone told me to email my complaint, but that hasn't gotten me anywhere either.

It's really disappointing to see a company as popular and well-established as QVC treat their customers like this. I'm not sure I'll be buying anything from them again, and I've already started telling people about my experience. I might even have to take this to Consumer Complaints if I don't hear back from them soon.

Overall, I'm just really disappointed with QVC and their lack of response to my issue. It's a shame, because I really loved that Air Fryer.

QVC is a popular TV shopping channel that also has an online store. However, it is important to note that almost 90% of the products they sell on TV can be found elsewhere at much lower prices. This is something to keep in mind before making a purchase.

One thing that QVC loves to sell is outdoor garden nicknacks that require batteries. While they usually supply the batteries, the only problem is that they are so generic that if you don't take them out when you store something, it's almost a guarantee that your product will never come back to life again. This can be frustrating and lead to leaking, corrosive batteries and a non-working unit.

If QVC does not include batteries, they are actually doing you a favor. They also encourage rust-resistant products, but it is important to note that there is a huge difference between rust-resistant and rust-proof. Rust can still occur with rust-resistant products, so it is important to wipe everything down with a diaper and lubricant after each rainfall.

QVC seems to enjoy making everyday tasks incredibly difficult, challenging, and complicated no matter what they are selling. This can be frustrating for customers who just want a simple and easy shopping experience.

Another thing to keep in mind is that QVC has a 30-day return policy, which may not be enough time for you to be satisfied with your purchase. Additionally, there is an additional "return fee" that may apply, which can be frustrating for customers who are not satisfied with their purchase.

One false claim that QVC makes is that red nectar injures and kills hummingbirds. This is actually a 500% false claim! Red nectar is nothing more than a food coloring dye, water, and sugar. It is an attractant for hummingbirds and consumers. Companies know that consumers will buy more nectar (sugar water) based on color because it is appealing versus being clear. Hummingbirds could care less what color nectar is, as long as it is sweet! The color is irrelevant.

In conclusion, while QVC can be a convenient shopping option, it is important to keep in mind the potential drawbacks, such as higher prices, generic batteries, and complicated products. It is also important to fact-check any claims made by QVC before making a purchase.

Been shopping with QVC for over a decade now and I've had my fair share of hits and misses. Sometimes the products are of great quality and sometimes they're not so great. But that's just how shopping goes, right? However, I must say that their customer service has always been polite and professional.

Lately, I've noticed a change in the quality of their products. I used to love the Temp-tations nonstick bakeware and cookware, but now they don't seem to last as long as they used to. According to their advertising, these products are supposed to last for many years, but that's not the case anymore. I also ordered a Le Creuset stock pot, which is supposed to be top of the line, but it didn't work out for me. The lid of the pot squirted the liquid content all over my stove, and it wasn't even spill-proof. Both of these items cost me a pretty penny, so I was disappointed.

One of my favorite items from QVC is the Lock and Lock containers. However, some of my bakeware started cracking over time, and the porcelain baking tray that came with the casserole dish broke apart in my oven. The rubber seal of the containers also builds up mildew from water buildup underneath, which was never mentioned when I purchased them. I had to start taking the seal out while washing and drying it separately. They now suggest removing the seal before washing, but that possibility was never mentioned before. I guess I wasn't the only one to complain.

Getting a refund used to be super quick, within 24 hours. However, I was recently told by a representative that it would take up to 10 days to see my refund posted back to my card. Their email even stated that I should contact them if I don't see my refund posted into my account within two billing statement cycles. That's two months! What the heck, QVC?!

Things just aren't the same anymore. I don't know if it's because of new ownership, new management, or the effects of the pandemic. I am now more wary of buying from QVC and will always read the reviews before making any purchases.

I recently made a purchase on QVC's website for an air conditioning system from a manufacturer called de longhi. Unfortunately, the first system I received was not working properly. It was not maintaining the temperature in my bedroom when it was very hot outside. The compressor was making a lot of noise and turning on and off frequently in an attempt to cool down the room. When the compressor turned on, it would make a loud noise and then slow down very slowly until it stopped. The fan would also slow down to the lowest speed, even though I had preset it to a higher speed.

I contacted QVC about the issue and they were kind enough to send me a second air conditioner. However, I was disappointed to find that the second unit was also having the same issues as the first one. QVC advised me to contact the manufacturer and explain my concerns to them. I followed their advice and contacted the company, but they pointed the finger back at QVC, stating that they were responsible for the product. The manufacturer only seemed to care about the symptoms that the air conditioner was creating when it was in my house, but they never offered a refund or replacement.

One thing that I found frustrating was that QVC did not mention in their product description that the appliance was not new and that it required 9.5 Amps to work. This meant that every time the compressor turned on, it would cause glitches in our electricity. It has now been a month since I made my purchase and I still have two air conditioning units that are not working properly. QVC only gave me a credit of $40 out of the $80 that I pay each month on a payment plan. I requested that they deduct a full month's payment from my account since I have not received a decent A/C unit yet, but they declined my request.

Overall, I am disappointed with my experience with QVC and de longhi. I believe that QVC should take more responsibility for their products and offer refunds or replacements when necessary. It is frustrating to spend money on a product that does not work properly and then not receive adequate compensation for it. I hope that QVC will take my feedback into consideration and make changes to their policies in the future.

I've been a QVC customer for a whopping 20 years, but I recently closed my account. Let me tell you, I've got a lot to say about my experience.

First off, let's talk about the fashion presentations. I can't even watch them anymore. The hosts, like Shawn Killinger, are just too cringe-worthy. They're unprepared, poorly groomed, and just plain embarrassing. And don't even get me started on the clothes themselves. They're way overpriced and made from environmentally harmful synthetics. Plus, the styles are outdated and matronly.

But that's not even the worst part. In the last few years, I've received used items from QVC. Yes, you read that right. I've gotten clothes with body odor on them, and jewelry with dried blood and serum crust on the posts. It's absolutely disgusting. And when I tried to post about it on the community forums, I was banned from reading or posting. Talk about draconian.

And let's not forget about the quality of the items themselves. A Halston sweater I bought pilled all over the first time I wore it, and a Barefoot Dreams robe fell apart in the wash. And don't even get me started on the jewelry. The last pair of earrings I ordered arrived broken and covered in filth.

But the real kicker? When I tried to return these items, I was told I had made too many returns and might be banned from ordering if I continued to do so. Can you believe that? QVC blames the customer for returning items that should never have been sent out in the first place.

And don't even get me started on the customer service. It's the worst I've ever experienced. I understand it's outsourced to freelancers now, and it shows. There's no training or supervision, and it's just a mess.

So, in conclusion, I closed my QVC account. I can't deal with the poor quality, terrible customer service, and disgusting used items anymore. Save yourself the trouble and shop elsewhere.

So, I decided to buy an Xbox Series X from QVC.com and set it up for "3 easy payments." After placing my order, I wanted to check the delivery date and found out that I could change it, but only after making the first payment. I thought it was weird and stupid, but I decided to change the delivery date to a more convenient one, even if it meant paying a little more. Little did I know that every time I changed the date, QVC charged me in full. I changed the date three times, but I couldn't tell if it had actually changed because there was nothing showing me the day had changed.

I was surprised that QVC charged me in full every time I changed the date, even though they only made the option available after I had placed the order. Nowhere did it say that I would be charged in full every time I changed the date. I thought they would only charge for the change in the delivery fees. I was wrong. To make matters worse, customer service did nothing to help me remove the charges, even though my bank said they could remove them right away. Getting a supervisor to take the charges back was next to impossible. They just took my name and told me someone (a supervisor) would call me back in 4 hours, after the banks would be closed.

So, here I am, negative $900, because QVC charged me almost $1200 for an $800 item that hasn't even been packaged and shipped yet. And what did I get from QVC for all the trouble they caused? Nothing but a half-hearted apology. They didn't offer me any discount or help. They didn't even try to make it right. I was left with fees for being in the negative and stress because now my bills will be late.

I was on the fence about buying through QVC before, but now I know to never make the mistake of buying anything through them ever again. Their customer service is horrible, useless, and lazy. Their website is flawed, not user-friendly, and doesn't give you all the information you need. They charge you more than what they show you without telling you or having you authorize it. It's a shame that a company that has been around for so long can't get their act together.

I gotta say, I'm not too impressed with QVC. I mean, sure, my first couple of orders were okay, but the next two were a complete disaster. And let me tell you, their customer service ain't all that great either.

So, I ordered these chocolate-cherry bars and was supposed to get 15 of them, but only got 10. I had to wait on hold for 17 whole minutes before I could even talk to someone about it. And when I finally did, they said they'd replace the missing bars. But get this, they charged me for the replacement order! I had to spend a whole half hour straightening that mess out.

And then, I ordered some Honeybell oranges in January and was supposed to get them in the first cycle of deliveries. But when they arrived, they weren't even ripe! So, QVC said they'd substitute the product and I was supposed to get them in mid-February. But guess what? No notice of the delay and no message on their website. When I finally got through to customer service, they told me I was now in the second cycle and wouldn't get my oranges until mid-March. And get this, other companies were already sending out shipments of the same product! I asked to speak to a supervisor, but all I got was an assistant who couldn't even tell me why I got bumped from the first cycle to the third. And when I asked for a call from someone higher up, I never got one. I had to start all over again!

I don't know what happened with my third and fourth orders, but they were just as bad as the first two. And honestly, I don't think it's worth the time, effort, and nausea to deal with QVC. I'm not gonna do business with them anymore.

I've been shopping at QVC since 2013, and I've spent thousands of dollars on their merchandise. They call themselves "the store w/o a door," and I've bought everything from Josie M's argan oil to diamond anklets. I've rarely returned items because the shipping costs are too high, even when the clothes don't fit. However, when I have returned items, I've never received a refund. It's like my return boxes disappear into thin air. When I tried to talk to QVC's customer service reps about it, they were rude and incompetent. It's almost like they're trying to drive their customers away.

I eventually gave up and stopped shopping at QVC altogether. However, during the COVID quarantines, QVC extended their return policy to 90 days, which was a nice gesture. Unfortunately, they're not honoring their own policy. There are tons of angry customers who have been screwed over by QVC. Exchanges are hit or miss, and sometimes you never get your clothes or your money back.

After waiting for four business days, I finally got a call from a supervisor. But instead of helping me, she gave me homework! QVC demanded that I provide them with the order numbers for each item I returned, but they were already in the mail. Luckily, I had taken screenshots of each receipt before I sent them back. This is not how you do business.

QVC is like a dangerous drug that you should avoid at all costs. They're happy to sell you their overpriced crap, but they won't guarantee their products. If you order from QVC, you're taking a risk. Don't say I didn't warn you.

I noticed a charge on my bank account for $11.8a for order number QVC*9168435899 which was made today, the 2nd of April. I did not place this order. I would like to know what the charge is for and were it was sent.

Ordered this product when it was advertised for $69.99 for 20 count
Was told by rep this is no $80.00. This is not what was shown on screen.
And according to the TV screen, it states the price in the screen is what you pay. This was backordered and this is the first time I am ordering food from you other than juniors I ordered over a year ago. If this is how you handle customers, I may not try buying your food again. Thank you for your help in this matter.

I returned order# 6979709713, all three Susan Graver pants. I retuned them. I received an email stating that they did receive my return but a glitch in the system returned them back to and for me return them back when I receive them back. Well, I never received them and they issued me a refund and how they want to charge me for them. I have no paperwork or email because once they issued a refund, I discarded all my paperwork. Please let me know if this can be resolved. If not, I will no longer purchase from QVC. It sounds like a scam.

I purchased 2 Pegasus Worktable and Sawhorse that I thought were being sold through QVC on December 25 but I believe I got scammed. I have the add saved on Facebook and can email you a link to it so that you can see it and tell me if these people were linked to you or not. I would need a email address to send it to. I will add a snapshot of the add below. You may already be aware of this because I’m sure they sold a bunch of them and other people thought they were buying from QVC. I can be contacted at [protected] or [protected]@yahoo.com.

Thank you,

Ralph

I attempt order a ps5 game console for my child for Christmas. My bank account was debited $156.00 with agreement to 5 easy payments. I got a confirmation email that my order was processing for shipping. I also paid extra shipping cost to receive item 1-2 days after Christmas. I received another email that said my order was canceled because I did not qualify for easy payment option. I am out the game and the money due to the holiday I may not get money back for 5- 10 days. This ruined Christmas for my son. Why not do the soft credit check before taking my money.

This my second complaint about these two items. The white Laminar candles some may work, the other will not. I never had a problem with these candles. I did not keep the return label. Can you send me one by mail. The Klingle Reindeer I purchase in the Christmas in July. It stays wrapped until Nov. the first when I began to decorate. The place where one of the dears, go is damaged. I might be able to keep then, If you give a discount. Only one deer will have antlers. If you will not give the discount I will, need a return label. Thank you.

On the QVC website the pink 3 in 1 seat showed a canopy, so I ordered it. My order form shows the seat with a canopy. I chatted with someone online and was told that it was a mistake and that I could send the car seat back and QVC would waive the return fee. I ordered 2 car seats in this order.

Since it was an error on QVC's part and it was misrepresented on the website, I would like to order another H439840 Baby Trend Cover Me 4 in 1 Convertible Car Seat in pink for the price of the 3 in 1. The price difference is $40. The 3 in 1 was $79.99 and the 4 in one was $119.99.

I bought 5 everyone came damage horrible I had to ship back and wait more time wasted for the new ones to come they are not packed properly I said the inside they just though the advent calendar inside they do not protect the corners of the book with bubbe wrap I need this fixed I have more coming I recorded this put it moon you tube how your selling disney 100 advent calendar I want this matter fixed asap its horrible

Your website seemed to have changed -

I no longer have a menu on top where I can access special values - my status - or wish list

On the left side of page I can no longer access - shop by category -

I don't know if this is your new criteria or an IT glitch - Looking forward to hearing from you

If this is new format - I must share I think it is terrible and shopping would be very impossible

Noreen Balletta

[protected]@AOL.com

you cancelled my account because i returned too much merchandise. you false advertise on television to buy merchandise , if not satisfied return it and then you penalize people by closing their accounts because they make returns. no phone number , just customer service , who say sorry cant help you, no one else you can talk to. no corporate phone number because qvc knows they are very wrong. going on every social media i can find and calling my lawyer monday morning

I placed an order a few months ago using Easy Pay. Soon after that, I received email that said my credit card was invalid. I went into my account and paid. However, I kept receiving emails stating my credit card was invalid. I kept going into my account and paid. Today, I received an email from a collection agency. I contacted QVC. The representative told me he was sorry, but QVC has closed my account due to non-payment. I told him I have been trying to pay but there must be something wrong with their system because my credit cards are good. He said he was sorry but there was nothing he could do. This is going to affect my credit score. I will not make any more purchase from QVC.

I cancelled an order for a 43 inch Samsung television two hours after ordering it on 07/04/2023. The system said order has been cancelled. But, two days later, the television was delivered to my home by UPS. Talked with customer service and was told to open box and get pre paid return label, which was a USPS label not UPS. I took it the Peterman, AL post office on 07/06/2023 and put it in the hands of the clerk, There is only one that work there. He accepted it.

Later that night I ordered a 50 inch Samsung Television, thinking I should give the brand a try. Did not like it and got the USPS pre paid return label from the

box and took it to the same post office on 07/21/2023.Same clerk. He help me take it out of the car. He took the package and scanned it. Thought I was done. But now QVC cannot track the packages. I made a copy of both pre paid return labels. After looking at the labels, I noticed that QVC printed a UPS ground tracking number which start with 1Z on the USPS pre paid parcel return svc label. USPS tracking always starts with a 9. Again , I have copies. After bringing this to QVC attention, they are now saying, I should have magically known to take it to UPS instead of the post office, even though UPS is no where on the label. it is clearly a USPS pre paid return label.

We bought a tsv july 17th. I am having a surgery this Friday and my plans for recovery are not happening, I was planning on messing with ornaments for a few weeks because I cannont lift more than 10lbs. and am homebound. But I'm still waiting for a replacement trees stand for the 11ft. micro led tress, order number [protected], item # H428343. I called you and I've contacted Bethlehem Lights 3 times.

Being told waiting for corporate. If I cant get stand then you may send me prepaid shipping labels to return. thank you, Mark Seiler

I ordered a JBL Sound Bar on 7/3/23 on Order# [protected] for $672.75. I received the package and my wife did not want me to keep it as she found the same product for $275.00. I called QVC and the CS agent told us we could return with the return tag that was on the package in the plastic pouch. We called again the next day, as we wanted to know if the amount listed at the top of the label was the cost for return shipping. We were told, yes, "the amount listed at the top of the Q Label is your return fee." We then gave the package to our postman to be returned with the QVC Label attached. A few days later we checked the return status on USPS tracking and the tracking number did not appear. We asked our postman what we should do, he said to visit his postal branch and inquire. They remembered the package as it was heavy and a strange shape. Nicole at this branch told us the package would not scan but that they put it in the QVC pick up bin for DHL to pick up. We have made 3 trips to the post office to try to get help and have made phone calls daily to both QVC and Paypal for help. Supervisor's promising to call back and nothing, They are not taking any responsibility for sending the incorrect label for return. Now the package has not been received as return and no refund of our $665 either. Terrible customer service! We are doing all the research and running around and QVC is doing nothing! We have now tried to reach out to Pitney Bowes, where DHL ships QVC's returns, still nothing. It took 12 phone calls to get an email address to send the photo of the incorrect label to, still nothing! I have attached a picture of the return label that clearly says USPS with a UPS Tracking number. We are just looking to get our money back. This is completely insane! They sent the wrong label, we gave it to the carrier printed clearly on the label and they act like we are to blame!

I ordered a bed from QVC. When the delivery was attempted, the delivery guy (Luis) advised me that the wrong bed was sent and it wouldn't fit up the staircase. He stated he could cancel it which I told him to go ahead and do. Luis cancelled it on his phone in front of me, confirmed it was cancelled and left my home.

I've been calling QVC regarding my refund of $232.98. I've been apologized too, empathized with and given the customer service run around. Supervisors won't help me either. I live ONLY on disability income and QVC has had my money for weeks now. I NEED my money back. QVC is telling me they have to wait until Serta confirms cancellation. The supervisor stated high priority was put on this but when I called this morning, they still haven't done anything about it. I have NO product, product was cancelled and QVC has my money. Something is VERY wrong with that.

I can call QVC and say I returned a less expensive item and I'm refunded with no proof of return. However, when expensive I have to wait WHY?

I'm begging you to please have someone refund my money to me immediately.

Thank you~

Order # 1PA1E-O9N0HD7, ordered and paid for on March 15,2023.

Have sent no less tan 10 e mails requesting updates...same BS response from "Sam"...we'll re-ship...said this no less that 5 times.

All I get is a royal run around.

My next step will be to file a complaint with the Federal Trade Commission for fraudulent sales practices.

This was purchased while it was advertised on Good Morning America.

right, but apparently not. I had purchased items from QVC for a total of $419.00 and some change. The plan was to make installment payments of $52.73, but I couldn't make the first couple of months. So, I made minimum payments of $25.00 twice. The following month, I received a bill with a balance of $446.02. I was confused and thought it must have been interest or something. I paid the amount, but the following month, I received another bill for $87.10. At this point, I was thinking, "What the heck?" But I paid it anyway.

The next month, I received a bill for $52.73, which was the original installment amount. I called QVC, and they told me that I didn't owe anything and that everything I had ordered prior to that was paid in full. I even had a confirmation number to prove it. They explained that Synchrony had bought out their accounts, and there must have been a communication problem. They closed my account, but to my surprise, I received another bill this month for $52.73, plus they tacked on a $25.00 late fee.

I am not paying another penny. I want my money that is owed to me, and I want them to quit messing with my credit. None of Synchrony's explanations made any sense. It's frustrating that a bank can't do simple math. I hope they can fix this issue soon because it's causing me a lot of stress.