Menu
Publix Super Markets
Publix Super Markets Customer Service Phone, Email, Contacts

Publix Super Markets
reviews & complaints

publix.com
publix.com

Learn how the rating is calculated

1.7 305 Reviews

Publix Super Markets Complaints Summary

51 Resolved
253 Unresolved
Our verdict: With Publix Super Markets's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Publix Super Markets has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Publix Super Markets. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Publix Super Markets reviews & complaints 305

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest Publix Super Markets reviews & complaints

ComplaintsBoard
A
1:15 pm EST

Publix Super Markets Pharmacy

Today I had a prescription sent to the nearest Publix pharmacy, when my daughter went to pickup the meds, it was only partially completed. Particularly, Ivermectin prescription was not fulfilled. I called and spoke with pharmacist who explained me that he knows better than MD who prescribed the meds, what is better for me.
This practice is poisonous, I am filing complain next week in the superior court of Cobb County GA against the activist pharmacist for denying medical care for me. The location of the pharmacy is:
Publix #0086 Shallowford
4401 SHALLOWFORD RD
ROSWELL, GA 30075
Phone: [protected]
Fax: [protected]
My contact # [protected]

Read full review of Publix Super Markets
Hide full review
ComplaintsBoard
P
7:47 pm EST

Publix Super Markets Pepsi-Cola

I haven't been to a Publix for over 30 years and was excited to know one would be available when I moved back to Florida. However, was I ever in for a surprise.

Your charge for a 2-litre Pepsi is absolutely outrageous and the epitome of price gouging. Charging $2.50 for one plastic container might be the highest price in America. Publix should be ashamed of themselves!

Dr. David Cunningham
[protected]

Desired outcome: Lower the price in half!!!!!

Read full review of Publix Super Markets
Hide full review
ComplaintsBoard
A
7:03 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Publix Super Markets Drinking water, purple cap, 1 gallon bottle

We are public customer for so long, and my husband is always bought Publix drinking water. But lately, the water Taste so awful and smell bad too. Taste like horrible chemicals and smell like sewage. I wonder if it will cause any health problems at all. I have filed a complaint with Publix customer service. I hope they will do something to show that they care about their customer health. If there are may complaints about their water, they should publicly announce and recall the bad water, not continuing selling them.

Read full review of Publix Super Markets
Hide full review
ComplaintsBoard
M
12:55 am EST

Publix Super Markets Publix spring water

Where do I start?
I got in my car and drove to Publix, with the only goal in mind to quench my seemingly everlasting thirst. I finally arrived at my local Publix to get my more favored over other cheap spring waters. I grabbed 10 Gallons and loaded up my car and started heading back home. Traffic was cruel but I made it home just to lug 10 gallons up steep stairs. As I brought the last of those 10 gallons I spotted a leftover gallon from the last time I grabbed a couple of spring water gallons from Publix (which was probably somewhere around November 23rd). I finished that one and felt rejuvenated and replenished. Later on during the day my room mate comes home dying of thirst. (This is where it gets ugly). I told him I had just got water earlier today, and to just grab one. So he filled a cup up with this invisibly tainted new Publix spring water, and 3 seconds later as I noticed him frozen in space and time. He looks at me, and spits every last drop back into that cup. Now at first, I was like ok you're dramatic as [censored]. Then he brought me the gallon and said
D.R. I.N. K. So I took a fat sip of my usually favorite spring water, and when I tell you. Stagnant Water thats been digested and PISSED still would taste better than this [censored]. Like what the [censored]. That was HORRIBLE. tainted [censored]ing water and I was soooo disappointed and all they offered me was a refund. I need compensation for being [censored]ing dehydrated like a piece of [censored]ing human jerky. Publix you definitely lost a customer. 100%. Disgusting.

Desired outcome: Refund and i wanna Sue them. Horrible. Nobody TESTS THIS???????!!!

Read full review of Publix Super Markets
Hide full review
ComplaintsBoard
M
11:18 am EST

Publix Super Markets Intercom

Harassment 33905 and juvenile prisoners hacked here or just asylum detainees illegal immigrants. Here harassing over intercom voice and using it now interim last night and stopping the cab etc. Food and near the board's head. And also the frozen section called Lee County Sherri about it IA or int. Affairs. Left messages they are mentally retards or angry amputees here lee, Fort Myers, Florida private sector stalking following me home using your Publix websites trying to write off the food putting up the website when I need it obstructing cyber network communication here. Even in porotic then summerlin SW and others here in Fort Myers, Florida. Images voice infrared or covert military all night long. Talking voice speech ADN radio. Mature devices were stone I jack. Mi sued. Thanks rutgers alumni. NPS 0759 thanks fmpd and mn.gov patrol for air force, and sw florida tsa even spanish spekaing.. And for detauments black women tran skin spanish non eng. Speaking women lgbt queer monitoring mis used connecting to women, me ohters. An d missing food for days vitmains. Etc. Even nutrition counseling even transport non medical and isnurance and stayweel wellcare mergery on wikimeda business.. Needed more education to figure it out but it is listed online etc. In teh welcome package as for only serious mental illness they are sick or just deranged disturbed dumb deaf mute. Or just needing prayer or non degered in theogloy seminary playing it off. Impersonating.. Officals pastoral and staff. Clergy and intercom cpd comm. Policing dispatchers. Over an dover again from lee county ems making an emergecy it is stupid stareving us. Me others and fustruting from 33908 wi/ out using gien me/ others time to use the adt or buy the adt and also the ubhoo cmaera I bought from amazon they need your privacy policies here..33905 private sector meeting pu. Safety even for other thigns co star who is theintercom... Were are htey the direction youare sending me is way off! Thansk fdu alumuni uconn walking and talking and harrased there tow women more than one cloned using id tehft.. For id's...In changes for college, but I ate.. They are scary illeagly kids? Or college age fed. Ack. Tribes boi where did htey come from talking to me while shoppoing. White house.gov thans.. Faith based.. Anything legal florida semimary and fdle.com tampersing with survilance again "kaitland' a tired drug addictive beh. Amputee. Etc. Inda.gov was pub. Safety you tube legal bolly wood they just use it all day long? Scary weight Florida family costs POA and rep payee ssa.gov cyber stalked.

Desired outcome: just stop them from stlaking asking for my time. degree writing and consumer knowledge i am press, a degreed reporter. from NJ. thansk RUTGERS Again alumni 98:

Read full review of Publix Super Markets
Hide full review
ComplaintsBoard
L
3:21 pm EDT

Publix Super Markets Spring gallon water

I hope my daughter and I are ok Wednesday 23 of November 2021 we bought a gallon of spring water from pubic Hallandale beach it taste like carbonic a very bad taste. They should investigate their water on shelves and recall them before people gets hurt.

Read full review of Publix Super Markets
Hide full review
ComplaintsBoard
G
6:31 am EST

Publix Super Markets Milk

Milk. It sours before expiration. Not happy. Things like this make people like me ... go to other grocery stores. It's happened twice and never happens from other stores. It is not my refrigerator.

Read full review of Publix Super Markets
Hide full review
ComplaintsBoard
Y
9:56 am EDT

Publix Super Markets Fresh Veggies and fresh fruit

Ihave been shopping at Publix for over 18 years and within the last two years the veggies and fruit is awful, over ripped fruit and veggie with rot I-have bought Eggeplant, carrots, celery, Zucchini, potatoes, lettuce and other .the grapes, plums, peaches, cherries and other fruit is overripe. The stores is on countyRd436 and Palm Springs drive Altamonte springs Flanders county rd 434 Jamestown Altamonte springs Florida. I am tired of trying to get better by talking to store manager s and nothing is ever done. I-have posted on Publix Facebook and things are the same. The Quilty of produce is awful.I have decided to contact you in-hopes and I-can continue thing changeover shop at these places. I am now shopping at outside produce stores. Your store are very complacent about Quality of bakery and meat have gotten worst. When I complain, The answer is we are so sorry, go back again and it's the same. We have many trips bringing back food and the straw that broke the camel's back was I was having company for dinner and was making Eggplant as an appetizer, when I cut into the Eggplant it was brown all the way through it. Yvonne Schurott 120 Russell St Altamonte Springs Fl 32701. Phone [protected]

Read full review of Publix Super Markets
Hide full review
ComplaintsBoard
B
11:09 am EDT

Publix Super Markets The worst place to work

I been working for publix for 5 years. I dont understand how they keep getting high rating of the best place to work. I know for a fact the store 1228 in prattville alabama has become the messiest and worse store to work for due to certain management teams. Bill n is new to 1228 as store manager. He is very unfair does believe in his workers doesnt have their back unless its his buddies. Jason c and ben l are the two worse mangers in the store they dont know how to talk to their empolyees they are bullies and nothing is being done about it. Not even by hr or the dm its like they turn a blind eye to the drama. Erica m is the front-end customer service manager she is being treated unfairly by bill n abgail and stephanie. She has been lied on backstapped treated like she is nothing everyone know that stephanie the team lead and abgail the worse acsm in the history of managers trying to get her fired to move up the ladder. Abgail is awful at her job all she wants to do is set on her [censored] and start mess. They also trying to get rid of a staff member her treatment has became unfair and full of lies. Daryl w newly asm is just clueless. Coming to work is like being in hell. What can you do?

Desired outcome: that hr bj and the and the dm lj to open theirs eyes and start caring about whats going on.

Read full review of Publix Super Markets
Hide full review
ComplaintsBoard
C
10:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Publix Super Markets Tens product/ Manager Alicia/ store #852

I went to purchase 8 Tena, I was told by the cashier S.. Addison he said I can only buy 2 his manager said, he called Alicia over to the register she didn't know about it, I told her they wasn't a sign up by the product saying 2 for purchase all store I have went to in pass visits has there signs up by the product. I feel it was right, the line was backing up because the manager didn't know what the other manager said. I never saw or talk to the other manager that said this.

Desired outcome: Let me purchase my products

Read full review of Publix Super Markets
View 0 more photos
Hide full review
ComplaintsBoard
D
11:30 am EDT

Publix Super Markets Discharge

On 8/6/2021 I had relapse. On 8/7/2021 I was not feeling well I thought I could make it that afternoon, still was not feeling any better so I called out for the day. I went to Rehab in June 2021, for 25 days. I had a therapist in Rehab and I see one here in TN. I completed the program. I probably nehttps://www.complaintsboard.com/eded to do out patient care or a longer stay at the Ranch. I was doing meetings with AA and I stopped. I had been wanting to go to Florida before Covid-19 to be with family.
On 8/9/2021 I was called to the store 1033 and was Terminated for Substance abuse.
Publix had been my life for 17 years and I enjoyed my Job at being a Leader for Publix.
I would like my case to be reviewed and having a opportunity to retire at the of the year.
Although I called out on 8/9/2021 I felt it was in Publix and my best
interest being ill on 8/9/2021 not to come in. I was not intoxicated or had a
drink on 8/9/2021

Thank You for you time in this matter.

Sincerely

Mary Ellen Heitz

Pern:[protected]
on8 /

Desired outcome: Please Review

Read full review of Publix Super Markets
Hide full review
ComplaintsBoard
S
10:42 pm EDT

Publix Super Markets Publix milk

The last few times of purchase the milk has had a terrible smell and taste. My husband kept telling me and I thought it was his "taster." I had some last night and about threw up—awful! Wonder what has happened?! We have been buying Publix milk since 1969.

Desired outcome: Tell us what is going on.

Read full review of Publix Super Markets
Hide full review
ComplaintsBoard
P
10:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Publix Super Markets Milk going sour ten days ahead of expiration date

Been retired in Florida for five years and shopping regularly at Publix purchasing their milk.
No problem until just the past couple of months their milk is going sour well before their stamped expiration dates.
I even checked the setting and temperature within my refrigerator but that was working fine.
I just bought milk last week and it is already going sour so I am returning it to Publix today for hopefully a fresher product.
Frustrating!

Read full review of Publix Super Markets
Hide full review
ComplaintsBoard
N
6:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Publix Super Markets Drinking water smells and tastes spoiled

Just poured out 4 gallons of Publix drinking water (purple label) because it smelled and tasted like sewer water. Never buying Publix water again. Their quality has truly turned to trash since the company was taken over.

Read full review of Publix Super Markets
View 0 more photos
Hide full review
ComplaintsBoard
L
9:06 am EDT

Publix Super Markets Spoiled Publix brand 2% milk

Spoiled milk before the expiration date.
This is the second time this has happened to us in a 2 week period.
The first time was when I purchased Publix brand 2% milk on July 15, 2021. The expiration date was marked "JUL 28 21" -
Lot # "PLT 12-595 JUL 28 24878 F2 00:47".
We opened it on July 16th and it was sour. I spoke with a sales associate/customer service desk at my local Publix here in Fort Myers, Fl and he allowed me to get another gallon free of charge.
The second purchase of Publix brand 2% milk was made around July 28, 2021.
The expiration date is marked "AUG 11 21"
Lot # "PLT 12-595 AUG 11 24938 F2 01:10"
I just opened it and it is sour. Both containers appear to have been filled at the same plant (?). Today, I will be returning this one to the local Publix where I purchased it from in Fort Myers, FL.
I can honestly say, I have NEVER had an issue with their brand milk in the past 3 years that I have been shopping at this Publix. Someone needs to look into this or contact the plant. I can not be the only one who is experiencing this. When I brought to the attention of the first gallon to customer service I asked if anyone else had had this complaint. The gentleman said he has only known of one other person to complain of a spoiled gallon within the week. He did write down the exp date & lot number in case anyone else complained.

Desired outcome: Follow up with plant or other stores to see if anyone else is having the say complaints.

Read full review of Publix Super Markets
Hide full review
ComplaintsBoard
L
9:47 am EDT

Publix Super Markets termination

on 06-24-2021 Iwas terminated from publix of chapin because of discrepencies with my background. Idid not know i was going to b terminated because of my background, was under the impression that when i was sent a letter in the mail, they were informing me of my background history, therefore i did not understand that i needed to take any action.

Desired outcome: appeal and recieve my job back. My convictions were 25 years ago

Read full review of Publix Super Markets
Hide full review
ComplaintsBoard
S
3:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Publix Super Markets Bakery department publix old cherokee rd lexington, sc

I have been going to the Publix in Lexington, SC for 20 years and it has always been great service. But this Saturday, June 5 was terrible. I called a week in advance to have cupcakes made in the shape of 2021 and a 2 tier cake for my daughter's graduation party. It was to be ready at 1pm. I come to pick up at 130 and cupcakes are not even frosted and she cannot figure out how to make them in the shape of 2021 because the board isn't long enough. I asked if each number could not be placed on single board. I am still standing there at 145. I tell them I have to come back as the party is starting at 3. I have to leave party to come back and pick up cupcakes in in plastic containers. No 2021. I spoke to 2 people in the bakery. Their only response was "we can't do because board isn't long enough" . I am totally shocked, I pay rush back to the party. The 2021 was the only thing my daughter really asked for and I did not have. I could have easily went anywhere else and it would have been done. Bakeries do pull apart cupcakes in numbers all the time. Well at least I have cake. Then realize cake is whipped icing instead of butter cream like I asked. Graduation is a big event for a child and Publix bakery could not have cared the least little bit. I have never had to leave a party and come back to any bakery before. This was absolutely worst service I have ever had and $116 wasted.

Read full review of Publix Super Markets
Hide full review
ComplaintsBoard
J
11:43 pm EDT

Publix Super Markets Publix French Fried Onions

Purchased 6 oz bag Publix French Fried Onions. Made green bean casserole and after tasting it, something was wrong with it! Checked bag of onions and they were rank. Had to throw away the casserole. UPC [protected] 8. The Best by date is 02/23/22. Have purchased these before and never had this problem! Reluctant to purchase them again! Wanted you to be aware of this problem!

Desired outcome: Reimbursement

Read full review of Publix Super Markets
Hide full review
ComplaintsBoard
M
12:23 pm EDT

Publix Super Markets Pharmacy

On 5/11/21 about 3:00 pm I went to have a prescription filled at Publix Store 432 at 3251 Hollywood Blvd., Hollywood, FL I was told it wasn't kept in stock and it would be ordered. The lady advising me never showed the prescription to the pharmacist and told me she could not hold on to it. She said check back in 4 days, on Saturday, to see if it came in. I was very sick with sinusitis and severe coughing causing shortness of breath. She misinformed me leading me to believe I had to go back to the store to give my prescription again on Saturday. However when I arrived she again did not take the prescription and said it did not come in but perhaps it would be in on Wednesday 5/19. I had called the store before going there because it was difficult to go out feeling so sick. However, after numerous rings someone picked up and said we will be right with you. I held for 25 minutes and hung up. Apparently this is their way of resolving phone calls. I realized I could not depend or trust what the employees at this location were telling me. Thereafter I went to another Publix and the prescription was filled that afternoon. The other issue I have with the incompetent employees, pharmacist included, and lack of customer service skills at store 432 is when I called in my monthly COPD prescription giving a few days notice and was down to 1 dose and hadn't heard from Publix so I called only to be told this prescription was not in stock and had to be ordered. Why don't they have a system which alerts them of monthly prescriptions instead of not having it when the customer is in dire need of it.
Also I was having issues for six months of not being notified when my prescriptions were ready. I spoke several times to them to rectify it and just recently I believe it was taken care of. I will never have these employees process another prescription for me again. I have completely lost faith and trust in this Publix pharmacy. They don't care about the customers' needs and that is very apparent. Their total lack of customer service skills in astounding. I wonder how many other customers have been jerked around by the incompetence at this location. My email is:
[protected]@yahoo.com

Desired outcome: I will not be using this Publix pharmacy again!

Read full review of Publix Super Markets and 2 comments
Hide full review
2 comments
Add a comment
M
M
Moonshawdow
Waxhaw, US
Aug 25, 2023 9:51 am EDT
Verified customer This comment was posted by a verified customer. Learn more

In June 2023, The Pharmacist at (Marvin Gardens) would not fill a PRESCRIPTION that had been FAXED to the Pharmacy from my Dr of 30 years & I had been using the Drug for 20 years.

Pharmacist made me “WAIT 20 minutes” after I had CALLED IN ADVANCE to the STORE to see if it was Already FILLED -

………yes - it WAS FILLED.

But, the PHARMACIST came to the WINDOW to say she had to CALL “my DR” for CONFIRMATION after “my DR” had FAXED the ORDER switched from CVS PHARMACY for PUBLIX to get the “lower PRICE”.

My DOCTOR was CONFUSED, I was MADE to WAIT to leave on my TRIP to help SICK FAMILY out of TOWN, & this was UNCALLED FOR by Pharmacist as per my DOCTOR & by me.

I will NEVER use PUBLIX PHARMACY “again”.

I was “treated like my TIME” was insignificant & my DOCTORS “FAX PRESCRIPTION” was QUESTIONED after I have been using DRUG for 20 years and getting at Harris Teeter & CVS PHARMACY - always looking for best PRICE $$.

I will not use PUBLIX AGAIN.

B
B
badgirl
Jupiter, US
Sep 03, 2022 3:06 pm EDT

poor service. just got out of the hospital. I old the pharamacy i need a medication i had to take it, told me to get it the next day, missed for doses end up in the hospital defibulator going off!

my friend had to get the other medication 15 miles away. rep rfusd to even make a call.

ComplaintsBoard
K
10:55 am EDT

Publix Super Markets Customer service representative / team leader

Publix at Miami River 311 SW 7 St Miami Fl 33135 Store Manager Luis Alejandro [protected] 4/19/2021 around 19:54. I attempted to inform the manager that the security guard was in the parking lot with the red and blue lights on which is wrong. She Nxxxx, angrily expressed she would not tell the security guard/ police officer that the lights need to be off. I explained that I would contact Mr. Rxxx the Regional Manager and she said she didn't care to call him. After going back and forth with her and the commotion she was making drawing unneeded attention to our conversation and openly disturbing other customers she exclaimed that she was going on break, and sharply turned and went into the manager's office. I returned home and called Mr. Rxxx and left a voice message at his number. I'm awaiting his call about this, as we've spoken before about those red and blue lights on at that store and the image it portrays when customers see them. I normally offer the store manager the first opportunity to rectify any situation at his store, but after calling this morning, finding he's not there I chose to share this with the public. Oh, we spend near to $1,000 per month in that same store, because we like shopping there. Just because I shop in there so often does not open the door for a Publix employee to get overly friendly to the point that they feel comfortable talking to me in any way they choose, I don't think that that's Publix policy. Thank you, Kwame'

Desired outcome: I'd like everyone to be aware of the policies in place and for the customers to be treated and spoken to respectfully always.

Read full review of Publix Super Markets
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Publix Super Markets customer service

Phone number

+1 (800) 242-1227

Website

publix.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Publix Super Markets?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Publix Super Markets Customer Service. Initial Publix Super Markets complaints should be directed to their team directly. You can find contact details for Publix Super Markets above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Publix Super Markets. Discuss the issues you have had with Publix Super Markets and work with their customer service team to find a resolution.