Pizza Hut
reviews and complaints

Today (8/15/22) at 12:49 pm I placed an order for delivery through the Pizza Hut app. My order wasn’t delivered until 4:49 pm

I called several times and was sent to their answering service who also could not get a response from them

I spent almost $40 plus a $7 tip only to wait 4 hours.

It was only 4 city blocks away but I’m a trucker and cannot take my semi just anywhere.

I had not eaten in almost 30 hours at this point. I’m very disappointed

On August 12, 2022, I ordered a pizza online from the Pizza Hut. Apparently, the order never showed up in the system but my C/C was charged all the same. I have no order # as it did not go through.

I will need a refund in the amount $22.23.

Thank you.

It was Visa Debit Purchase 7114

Pizza Hut #904

Lucienda Girouard RBC

email:[protected]@gmail.com

Thursday July 28 2022 I order two pan pizzas, breadsticks, and cinnamon sticks from Pizza Hut located at 4535 e bay dr Clearwater. For some reason they decided to deliver it through DoorDash and they never got the food to me. When I tried to contact the store they put me on hold and then hung on me and never picked up again. I reached out to customer service and they said they would be with me in 3 days it’s been 2 weeks.

This evening I tried to place an order online using Pizza Huts "daily deals". It was a 1 topping large and a large 3 topping or specialty pizza for 22.99. Well, I tried to order a large hand tossed cheese pizza and a large meat lovers, for the 22.99, as I looked at the order, there was an additional charge of 8.99. When I checked the "why this fee" it said I added additional toppings. But I had not. I tried to order a large hand tossed peperoni pizza, for the daily deal price of 9,99, and there was a 2.99 added charge for the additional toppings or special crust. Now tell me, when you order on line for carry out, and you try to use an advertised special, why is there additional fees added to the special price not making very special.

I purchased a pizza from this "joint" never received it, because the joker was a BLM sympathizer and was apparently offended at the idea of working for a living. He calls me back, telling me he came to my residence - which he didn't do .

I called the corporate office and the guy on the phone gave me a code and said he would send another code via email for two pizzas, which I never got either.

I just spoke to these [censored]s, and now they want to escalate it to a group that was never mentioned when I first called, saying that because I agreed to the coupon codes, they couldn't give me my money back, even though I never received anything they promised.

I'm giving them till Monday, then calling my bank. Don't go to pizza hut. I'm convinced their people are as clean as the floor they drop pizza on

Never will order Pizza Hut again, first I order a pizza at 7:30pm and once ordered I get a time of delivers of 3 hours and the store is actually in 10 minute walking distance! Then I call the store to find out someone cancelled my order. The ONLY person can do that would be an employee because I sure didn't cancel the order until I found all this out! So the decision was made NEVER AGAIN will I order from this substandard company. You have some serious problems when this happens.

I received 2 burnt veggie pizzas last Saturday, around 6:30pm.

One I threw out, the other one my 6 grandkids picked out some of the middle pieces (cut them).

I was disappointed because this the 1st time it's happened & I felt bad for the grandkids, because we were having a pizza party since my grandson was having surgery the next morning in Indianapolis.

8/6/22 ticket 0104 Total charged $81.61

I frequently purchase from the Pizza Hut on Town Center Blvd 32837. I opt in to purchasing directly for the rewards and benefits which is unlike me since I always do doordash but never for Pizza hut.

I had an awful experience this evening with my delivery person, she went off scolding us for not providing her with a more hefty tip. Yes, I have a large family so these orders can be large, but how does she know my financial capabilities? How does she know if this is the once a month treat for my family that we really cant afford but allow?

I called the store and spoke to the manager Fernando who was nice and apologetic but it just doesn't feel right. This person shouldn't work there if she thinks its even potentially appropriate to speak with a customer this way. I feel awful that my 5 dollar tip offended her so deeply.

Im offended and bothered now too though and am SUPER weary and worried from ordering there again, because who knows what will happen is I get her as my deliverer again.

The sauce from the wings was spilled all over the top of the pizza box. There was a hole poked into the box( THIS Must have been deliberate!)

All of Pizza Hut's deals are "broken" either by design, to scam people, or by mistake. It's been like this for over a month now.

For example, the Large single topping deal for $9.99 will add to your cart for $9.99 but then they'll slap on a +$5.00 bringing the actual price to $14.99.

At first, I thought this was just a bug and that they would surely fix it, but at this point I'm wondering if an intentional scam.

I am a loyal Pizza Hut customer. I hardly ever complain but I was charged for ordering and canceling right away 1 large pizza and they were charging me 45.00 I hardly ever eat fast food. I ordered through Uber eats. Nobody would refund my money, but why? I canceled within 10 seconds. The address that charges were stolen was2508 Preston hey in Louisville ky. Expect to get cheated

Pizza Hut (horrible)

Pizza Hut

6200 Broadway Suite 124

Pearland, Texas 77581

Log version:

Pizza purchase 06-07-2022 on-line ($24.07)

Pizza was to be delivered in 45 minutes

No delivery for over an hour. Location was contacted. Displeasure was expressed.

Pizza Hut rep said “we will send it again”. Delivery will be in 30 minutes no charge.

Over an hour again Nothing.

I only wanted the charge refunded from my card.

Was told I had to come into the location. The next day I did (I asked for the manger)

Manager asked for the credit card info for the refund. He took my CC info (again!)

2 weeks past still no refund (and to this date still no refund)

I went into the location for the 2nd time. (asked for the manger)

This time manger said (I remember you and I called you….) the first thing I said was “if your going refund my card why would you need to call me?” PLUS why have I still not gotten a refund?

No good answer. So I left.

I gave up and started using Dominoes (1/2 mile away)

2 months later I had a gathering for my grand kids.

My wife (unknown to me) called Pizza Hut. When the order showed up it was all wrong PLUS Pizza was wrong and cold. My card was again charged again. ($53.03). Again no refund.

I know this means nothing to most. And I know I am going to lose out anyway.

But I just wanted to say I let Pizza Hut corporate know about the level of service, non-refunding, and poor product I got from my experience with Pizza Hut

PS! I only live a ½ mile from that Pizza Hut

August 3, 2022 9:43 pm

Jumeirah Branch

Order number UAE_[protected]

I ordered:

1 my box ghost chili pepper - 30aed

1 mountain dew can - 8aed

Plus delivery charge - 8aed

Total payment - 46 aed via apple pay

Upon receiving the food i havent checked it if complete because another delivery has arrived. Upon checking it on the kitchen i noticed that the drinks was not given by the rider.

Rider : Mohamed Saeed Saidur

Number: +[protected]

I preordered pizza for my husband and son's birthday. My brother in law went to the store at 130 pm for an order that was suppose to be ready by 145 pm. When he arrived the screen showed order was almost ready. He waited and waited...finally at 200 pm he asked the lady at the register and she could hardly speak and was nodding off in the middle of the conversation. Finally a man came from the back and tried to help. The lady told my brother in law that she was the GM and she would credit my account for the long wait. My brother in law at this point had call us to ask exactly what we had ordered online (and paid for). We told the guy exactly what we ordered and he said "Oh I have it right here. Finally at 240 the guy in the back gave him the order. My brother in law arrived at the house and it was not the food we had ordered. We was pizza a large pizza, cinnamon sticks and the pizza we did receive was incorrect. I called the store and immediately was put on hold. After waiting on hold for 7 minutes a lady comes on the line. She had slurred speech. I told her exactly what was wrong and she said I will give you a $20 credit. I told her no that was not acceptable. I paid over $49 for my order and I wanted a full credit. Not only was the order short of what I had ordered it was completely wrong. I told her again I received pepperoni and pineapple pizza instead of ham and pineapple and I was pizza one of the Dinner Boxes I ordered. She said again "so you were missing one pizza, I'll give you a $20 credit. I asked her who owned the store and she said no one. I asked her who the district manager was and she said there was not one. She said I had an attitude and I said yes, yes I do. I wasted $50.00 plus the gas it cost to get the pizza, along with, being embarrassed that our guest did not have food worth eating at the party. I did ask the person on the phone if she was on drugs. I could tell over the phone there was something wrong with her. My brother in law said she could not hardly speak when he was at the store and I confirmed that when I was on the phone with her. I am so disappointed in this Pizza Hut. This occured 7/30/22 in Vancleave, MS. My order number was 322073009383100132038209. I would like a refund of $49.20 and an apology for the service we did not receive.

Dated today, July 29, 2022, at around 3:40pm when we dine-in in Pizza Hut Robinsons Lipa City Branch. The moment we enter the restaurant we were immediately asked if we're going to dine-in, then we answered 'yes'. The female server gave us the menu, and said we call her if we have decided what to eat. And we decided to order the 599 promo which includes 1 regular pizza, 3 spaghetti and a mojos but mojos isn't available so they switched it with a sausage roll. After we said we have ordered, the attitude changed so fast, she served the plates and just drop it on the table, (I have worked as service crew before on a restaurant and fast food so I know how genuine and pleasant a server can be). Next, the drinks were served the same way, and the serving was so slow, the spaghetti was served first and we decided to eat it immediately until it's hot, also we are in a hurry as we still need to shop for school needs and others in the mall. Then, just as we are about to finish eating the spaghetti, pizza was then served and finally we were done eating, sausage rolls were not served yet. We're calling the attention of the two servers on duty, one male and one female, as we are going to pay and just takeout the rolls.

Almost 10 minutes had gone by, nobody's approaching us and I looked at the two on the counter, for them yo feel that we have been waiting for them, I then had an eye contact with the male server, but still did not approach us.

Sausage rolls came, then the bill, my mom put the money and leave a tip, still. I understand that the female server needs to work fast, but should have treated us way better

ATTITUDE IS OVERFLOWING!

JUST BECAUSE WE ONLY ORDERED A 599 PROMO MEAL DOESN'T MEAN WE CAN'T AFFORD MORE.

DISCRIMINATION AND MISTREATMENT OVERLOAD!

SUPER RUDE AND NOT APPETIZING TO EAT WITH.

FOODS ALSO TASTE YEAH, FRESHLY-MICROWAVED.

I WANT AN ACTION AND RESPONSE WITH THIS.

I ordered an item and waited 2 hours for delivery for them to tell me that my order was dropped. They didn't call or anything. They told me to call Door Dash-- who also dropped my order.

I decided (same day) to try old Pizza hut again, perhaps they were busy. I was still hungry. No arrival PERIOD. NO CALL. I had to ring the phone 6 times, and then I was put on permanent hold.

I am out of a vehicle right now, but I could have been an invalid or shut- in.

THIS IS ZERO CUST. SERV. HELP THEM, THEY ARE A WRECK!

(West Airport near Gessner, Houston, TX)

I constantly order from the Cicero, NY (Rte11, Cicero, NY 13039) location. I am unsure what their problem is?! I repeatedly order online, requesting NO SAUCE on the pizza, as my Daughter can't eat sauce! They ALWAYS PUT SAUCE ON IT! I have complained daily to the store Manager, Emily. She has been very sweet, and gracious, telling me that she doesn't know why they keep making mistakes on a daily basis. I can't take it anymore though! I shouldn't have to call the store everyday telling them that I request NO SAUCE on the pizza, right after I place the order online, that CLEARLY STATES: NO SAUCE! I am fed up, disgusted, and honestly wondering the the heck is wrong with these people?!?!?!?! Something needs to be done at that store ASAP! DoorDash has kindly refunded me numerous times, but, I don't feel that its their responsibility. It is Pizza Hut's FAULT! I am LIVID! I will continue to keep reporting them, and complaining UNTIL they do their orders correctly! My name is: Beth Mallaro, my e-mail is: [protected]@icloud.com, and my phone number is: [protected].

Thank You,

Beth~

I am highly upset trying to get a hold of someone on the pohone to do my order, finally get a person on the phone only to be put on hold, then hung up on. Call again, to try and change my order same thing happened, so called again to cancel my order and on hold again, I just want to cancel the order due to being on the phone over 65 minutes with no resolution yet. After 6 times of calling no response. How do I get anybody on the phone grrr! I just want to cancel this order I know it will show up as a bad mark on me. But at this point I do not want to do buisness with pizzahut anymore

I have been a Pizza Hut customer for over 15 years, my address, phone number and e-mail have not changed in any way in that time yet when I responded to one of the e-mail promotions that is sent to me daily, the website for some unknown reason wanted me to pick a store, update my address which has not changed, tried to enter an incorrect address based on my location, then did not provide any method for actually entering my correct details typed out on this pop-up requirement. There was no "enter" button. I was online for 45 minutes and then for 30 minutes on the phone last night, 21/7/2022 and got nowhere. I tried to call again today, 22/7/2022 and despite advising the phone prompt that I live at Carina, for some unknown reason got transferred to Mt. Gravatt store, which makes no sense at all as there at least 2 stores closer. I am a life member and Secretary of the local cricket club and have ordered literally hundreds of pizzas there and at home over the years with no problem. Why has this changed? If you continue to send promotional e-mails, why won't the site allow me to order?

I placed an order on the Pizza Hut app to be picked up at the Bamberg, SC restaurant and paid for my order. I ordered the Chicken Alfredo with 5 breadsticks. When my order was picked up, there were no breadsticks with the order. The person at the register stated there were no breadsticks ordered. However, I took a screenshot of my order confirmation, but the young man stated that he could not do anything and that I would have to wait until his manager comes in at 4:00 pm.

My Order #3220721110723001314022502

I have uploaded my screenshot.