Menu
Pepsi Customer Service Phone, Email, Contacts

Pepsi
reviews and complaints

www.pepsi.com
www.pepsi.com

Learn how the rating is calculated

1.6 424 Complaints
Verified
The authenticity of the customer service contact information for Pepsi has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Pepsi complaints 424

ComplaintsBoard
L
9:09 pm EDT

Pepsi Pepsi max cans

I buy about 4-6 12 packs of Pepsi max a week. The last two times, they are all flat. I just recently bought a 12 pack of Pepsi and I cannot believe it-IT'S FLAT TOO! All of these packs were well within the date. I've spent so much money in the last 3 months it's inconceivable that all of this product is bad. I've called and Pepsi sent me vouchers for 4 free 12 packs. I used them and bought Pepsi Max. ALL FLAT! Why? I'm done. Coke zero tastes great and I'm sad I didn't try it sooner!

Read full review of Pepsi
Hide full review
ComplaintsBoard
S
10:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pepsi Diet pepsi cases 36 from sam's

I buy the Diet Pepsi 36 pack cases from Sams, frequently, OFTEN, and always, for years. I purchased 3 a week ago with an expiration date of Nov 22 2021. [protected] code on bottom. All 3 cases with same code, all cases tasted just awful, weird, almost like chemicals or perfume? Tried several from each thinking maybe it is just me? Tried to do an internet search to find any other complaints or something? The only thing I could find that possibly maybe is that systems were not clean and taste of cherry coke, which I do not like, have bought on accident. Hopefully that is all it is. I am taking them back to Sams today in hopes of a refund. Sally Rector 9330 Sandy Valley Rd., Hillsboro MO 63050 [protected]@gmail.com

Desired outcome: Please just fix it!

Read full review of Pepsi
Hide full review
ComplaintsBoard
L
5:11 pm EDT

Pepsi Pepsi

I call a month ago, filled the form, sent pictures, gave information on two of the cans and lot numbers. I drained 36 cans since they were bad. I was to receive a voucher, but never received it? I'm not cheap, but this was promised.

Note: I texted the three photos since I could not attach them!

Adding letters to get to the level you need! Wow!

Louis V Zagst

[protected]@hotmail.com

[protected]

Desired outcome: See above!

Read full review of Pepsi
Hide full review
ComplaintsBoard
N
11:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pepsi Unsafe driver

Date of Incident: Monday 07/26/2021 @7:20-7:30am
Location: Highway 78 W offramp at Rancho Santa Fe Rd traffic light
Utility Pickup Truck #F51146, License Plate #89665G2 CA

The driver cut into our lane during a double left hand turn causing me to slam on the brakes and swerve. The driver was in the left most turn lane and I was in the right most turn lane. The left turn lane was backed up and the driver swerved into my lane halfway through the turn to avoid waiting in traffic. I had my wife in the car with me and this could have been a major accident if I wasn't paying attention to the other turn lane. We honked at the driver and the driver didn't attempt to correct his mistake or show any remorse. I would like the driver to be reprimanded for his unprofessional behavior and lack of following traffic laws.

Thank you,
Nicholas Miller
[protected]@gmail.com

Desired outcome: Employee reprimanded with formal write-up.

Read full review of Pepsi
Hide full review
ComplaintsBoard
L
3:30 pm EDT

Pepsi Pepsi cans

I have bought several 12 packs of of Pepsi (Regular and Decaf) from Feb. 2021 and July 2021 and each one of them have had a least one can that leaks out into bin in refrigerator. I am not happy, prefer Pepsi over Coke, but might have to change. It is impossible to locate problem on can. It takes about two to three days for anything to occur and then you can see the liquid Pepsi in bottom of bin and then you have to try to locate can that has leaked. This is very frustrating.

Desired outcome: Reason and possible refund or free 12 pack

Read full review of Pepsi
Hide full review
ComplaintsBoard
D
1:37 pm EDT

Pepsi Truck driver

At 10:23 AM in San Marcos, CA on the corner of Auto Parkway and Mission Avenue a truck driver almost moved into our left turn lane and hit us. Luckily, we moved over to the first left turn lane and out of the second one. When seeing truck number 626, the male Latino in his 30s-40s was looking in the opposite direction (right) as he was merging into the left turn lane.

Read full review of Pepsi
Hide full review
ComplaintsBoard
L
11:48 am EDT

Pepsi Pepsi tractor trailer truck refused to merge

The Pepsi driver of Tractor Trailer truck number #T21754 refused to merge into traffic, cutting me off, and forcing my vehicle into the center lane. The location is at Highland Road in Macedonia, OH, immediately after Capital Boulevard. This occurred at 8 AM this morning, Friday June 25th, 2021. Please train your drivers on how to share the roadways without becoming a safety hazard to others.

Desired outcome: Apology from Pepsi

Read full review of Pepsi
View 0 more photos
Hide full review
ComplaintsBoard
L
11:49 am EDT

Pepsi Truck driver

This Pepsi truck was just driving down Pembroke street South end Boston residential street about 65mph. VERY unsafe. It's a tiny street with families! Should not be on the road.

V76 751 MA plate
11:40 am. April 21.

My guess is your company would not want a driver to hurt or kill anyone being negligent. I don't need to tell you how to handle this. But you should.
Please call me with questions. [protected]

Read full review of Pepsi
Hide full review
ComplaintsBoard
C
7:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pepsi Semi driver complaint

04/05/2021 7pm Mtn Dew semi truck driver was driving 10-15 mph under the speed limit. On US-17 Alt near county rd S-10-65 in South Carolina, i was stuck behind him for 45 minutes as he was going dangerously slow causing other drivers to try to pass them. As i finally got around him as he was making a left he ran a red light. The truck number was F55163.

Read full review of Pepsi
Hide full review
ComplaintsBoard
M
4:40 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My car was nearly struck by a pepsi semi flying down the road. I was at an intersection on russellville rd in BG, Ky at approximately 3pm. The driver flew down the lane and swerved last minute to switch lanes. I followed the driver after to see that this was a desperate attempt to turn before the light. They barely missed me and others. It was unacceptable.

View 0 more photos
Read full review of Pepsi
ComplaintsBoard
A
2:50 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Pepsi Your sponsorship of the 2021 super bowl half time flop.

What a waste of an opportunity! At a time when this country needs an uplifting, unifying message, we received a jumbled up mess that made absolutely no sense whatsoever. Pepsi should be synonymous with "quality" and should always associate themselves accordingly. In my opinion, you seriously missed the mark with the halftime show at the 2021 Super Bowl!

Poor choice of talent. Totally relatable to my 50-60 year old demographic but my kids 22 and 21 were also in the room and were extremely disappointed with the performance. I have never heard of the "Weekend" before the Super Bowl. What ever happened to the days when only quality entertainers were allowed on this global stage. This was an embarrassment to the U.S.A.!

Poor choice of costume design. Seriously, were those diapers on their heads? Should have been a commercial for "Scented Huggies".

Poor sound quality. 90% of the time, I couldn't tell what was being sung. Then again, I probably wouldn't have liked it If I could make out the lyrics.

I'll stop at this but I could go on. Pepsi, you could have and should have done MUCH better!

Steve Myers
[protected]

Read full review of Pepsi and 1 comment
Hide full review
1 comment
Add a comment
D
D
DColred
, US
Oct 18, 2021 1:17 pm EDT

ditto

ComplaintsBoard
D
11:46 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Pepsi The delivery driver

My property at 164 W Ridge St in Lansford PA 18232 . The bottom floor is rented out by the Lansford, Coaldale and Summit Hill Sewer Authority. Our parking is directly across from Cabaras restaurant which gets a weekly delivery. Your driver always blocks our driveway which prohibits their people from being able to pull in the lot to park and pay a bill. I also live on the top level and in the past we needed an ambulance to get my mother out and was blocked! I have pictures of his most recent visit and will provide them to the media and State Police about how Pepsi is treated people with a disability! It's not my problem for Cabaras to get a delivery it's his problem! Park on his side of the street by his sign that states deliveries!. You can contact me at [protected]. I'm done with telling your driver not to park anywhere near my parking lot! Don't deliver to that location if you can't park correctly.

Desired outcome: For delivery drivers to not park anywhere blocking my parking lot. To park on Cabaras side of the street

Read full review of Pepsi
View 0 more photos
Hide full review
ComplaintsBoard
B
9:33 pm EST

Pepsi Driver

A Pepsi driver driving an 18 wheeler on Highway 52E (Ohio) at 6:40am on 1/20/2021 purposely tried to run my husband into the concrete barrier while crossing under the Ashland Ky bridge exit. He was driving slowly in the right lane and my husband had passed him about 8 miles previously. He then sped up and made eye contact with my husband while veering over into the left lane forcing my husband to get as far over as he could and come to a full stop on the highway side while blaring his horn. He then got back into the right lane and slowed so my husband had to pass him and followed my husband to South Point until my husband pulled into a parking lot. He was unable to get a number off the truck.

Read full review of Pepsi
Hide full review
ComplaintsBoard
P
7:42 am EST

Pepsi 12 pack of new pepsi cans

Just bought a brand new 12 pack and all the cans are flat. Brand new expiration date that isn't even close to expiring. This isn't acceptable, these packs are almost 7 dollars each and as if that wasn't expensive enough, I'm not even getting a quality product that I paid for. Either refund me or send me a new case that is actually what is suppose to be.

Desired outcome: Credit or replacement

Read full review of Pepsi
Hide full review
ComplaintsBoard
G
3:03 pm EST

Pepsi Pepsi truck driver nearly killed me - he ran through a stop sign

A Pepsi truck driver nearly killed me at the intersection of Dennison Avenue and Shadeland Avenue in Lansdowne Pennsylvania at approximately 2:30pm, today December 3rd. He ran his truck through a stop sign heading South on Dennison. Had I not slammed my brakes, he would have ran completely into me. Luckily he hit the brakes as well. It was incredibly reckless.
The truck number I believe is 732014. I had to read that number backwards when he was behind me. Alternatively, it may be 410237. The stop sign he went through is located at 39°56'09.1"N 75°17'09.8"W
I imagine you have cameras and GPS on your trucks to verify.

Read full review of Pepsi
Hide full review
ComplaintsBoard
R
1:45 am EST

Pepsi Prize

Hello I have reieved the mail of winnig of a prize about £50000 british pounds so I want to know that I was real or just a scam? Because I have sent all my confidiential information in the requirment i-e my cnic, my bank account, phone number. Now I am very worry about it so please kindly help to make understand abiut that prize. I will be very thankful to you for this act of kindness. Thanks!

Read full review of Pepsi
View 0 more photos
Hide full review
ComplaintsBoard
S
4:05 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Pepsi Pepsi award

Hello pepsi i recieved a mail from pepsi company of winning award . I want to know that is that true?

Read full review of Pepsi
Hide full review
ComplaintsBoard
A
11:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pepsi Driver

Pepsi you need to do something about your truck drivers. They are endangering the lives of other drivers.
This is not the first time your dangerous truck drivers have been reported to you!

Here is the number on the right side of his truck: F81451.

He nearly turned the truck over!

I also have pictures attached. He was honking at people. He was swerving into other lanes.

Your company is in for a lawsuit when this reckless driver kills someone!

Read full review of Pepsi
View 0 more photos
Hide full review
ComplaintsBoard
S
8:31 pm EDT

Pepsi Pepsi truck driver

I was driving east on 460 around Bedford va At approximately 7:30 pm on 9/16/20 when a Pepsi truck driver was driving extremely wreckless he ran me out of the road then got behind me and drove roughly 6 miles with his high beams on he then got beside me and was coming over on me to the point he touched my mirror I then let him go on and he cut over in front of me and ran off the road and threw gravel all over my truck he did this intentional his truck number is F29599 the date 9/16/20 I hope immediate action will be taken I have photos of the driver off of the road

Read full review of Pepsi
View 0 more photos
Hide full review
ComplaintsBoard
M
10:28 am EDT

Pepsi Diet pepsi

Had Pepsi gone back to the nasty starting formula it had a few years ago? I bought a can of Diet Pepsi and it tasted awful. All seltzer and no flavor. I put it down to just a bad batch, but it happened again a week or so later. I had been drinking bottled caffeine free diet Pepsi at home and it tasted normal, but I just bought 3 New bottles and when I used one it had that same nasty chemical taste it had when Pepsi changed it's artificial sweeteners a few years ago. I stopped drinking it then because it was a waste of money. I only went back when Pepsi went back to using aspartame again. By the way, the label on the bottle said original formula and the ingredient list still says aspartame, but in no way was this the same. Isn't mislabeling a product a violation? Or false advertising? Is it due to supply problems because of the Covid pandemic? While that is understandable, I still won't be wasting my money on this awful tasting stuff.

Read full review of Pepsi
Hide full review

Overview of Pepsi complaint handling

Pepsi reviews first appeared on Complaints Board on May 26, 2007. The latest review Lotto message was posted on Mar 26, 2024. The latest complaint distribution of product was resolved on Apr 14, 2019. Pepsi has an average consumer rating of 2 stars from 424 reviews. Pepsi has resolved 67 complaints.
Ratings on other sites
Trustpilot
Trustpilot
1.4
368 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Pepsi contacts

  2. Pepsi phone numbers
    +1 (800) 433-2652
    +1 (800) 433-2652
    Click up if you have successfully reached Pepsi by calling +1 (800) 433-2652 phone number 0 0 users reported that they have successfully reached Pepsi by calling +1 (800) 433-2652 phone number Click up if you have UNsuccessfully reached Pepsi by calling +1 (800) 433-2652 phone number 0 0 users reported that they have UNsuccessfully reached Pepsi by calling +1 (800) 433-2652 phone number
    +1 (914) 253-2000
    +1 (914) 253-2000
    Click up if you have successfully reached Pepsi by calling +1 (914) 253-2000 phone number 0 0 users reported that they have successfully reached Pepsi by calling +1 (914) 253-2000 phone number Click up if you have UNsuccessfully reached Pepsi by calling +1 (914) 253-2000 phone number 0 0 users reported that they have UNsuccessfully reached Pepsi by calling +1 (914) 253-2000 phone number
  3. Pepsi emails
  4. Pepsi address
    700 Anderson Hill Road, Purchase, New York, 10577, United States
  5. Pepsi social media
Pepsi Category
Pepsi is related to the Soft Drinks category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.