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Publishers Clearing House / PCH.com
Publishers Clearing House / PCH.com Customer Service Phone, Email, Contacts

Publishers Clearing House / PCH.com
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1.9 439 Reviews

Publishers Clearing House / PCH.com Complaints Summary

90 Resolved
340 Unresolved
Our verdict: When using services from Publishers Clearing House / PCH.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Publishers Clearing House / PCH.com reviews & complaints 439

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Newest Publishers Clearing House / PCH.com reviews & complaints

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M
4:08 pm EST

Publishers Clearing House / PCH.com Cashier's check

I received a call about 3.5 million dollars that I won but had to load 500 to a American express card first in order for it to be delivered to me. Is this a scam? Also they said that a new 2022 Mercedes was included with the prize winnings. They told me that it was a timely matter and that I get back with them asap or the winnings would go to the next person in line. This was a week ago and they are still calling and emailing me.

Desired outcome: I would like to know if this is real because it is very much needed as we are on the verge of being evicted and I am pregnant and due in 3 months with no transportation or finances to get around or to move.

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Chad Marciano
, US
Mar 04, 2023 5:24 pm EST

Yes it is a scam Anything over $2000 they deliver in person and that's not their account that they used to write out a check

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M
4:23 pm EDT

Publishers Clearing House / PCH.com The treatment as a customer as well as a advid player

Well let me start by saying that this treatment has been active for many many years yet I tried to hang in there giving it my all and all for fourteen years. Being dedicated means nothing apparently. Over the years I have won MANY MANY Cars, cash prizes, etc. Never EVER receiving any thing in the end. I am harassed daily by your own Andy. While playing in the tournament my score gets changed While I'm playing in the tournament. I get harassing phone calls through out the day. I get x-rated pictures of naked girls on my phone as well as my husband's phone. I play Pcht only to have the chests taken away from me. I have decided that I must walk away never being rewarded for my hard work and what truly belongs to me. Sadly treated Barbara Scroggins 10/24/2022

Desired outcome: Pay me what I've won!

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E
8:36 pm EDT

Publishers Clearing House / PCH.com Smart Bracelet

UPS tracking #[protected] 27

Rec’d 9/30/2022. I never ordered this watch and do not want it nor do I want to pay postage to return it to you. Please help me straighten this out. The balance on my account is for this bracelet. This was an internet purchase sometime in September 2022. I repeat I did not order this item and I have no intention of paying for it. If this is not resolved in my best interest I will never do business with PCH again.

Signed: Ellen Meli

7150 Tampa Ave

Reseda, CA 91335

Desired outcome: PCH should pay postage for the return of this item and my balance on my account should be removed.

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8:43 pm EDT
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Publishers Clearing House / PCH.com 100% Satisfaction Guarantee

I have stopped ordering products from PCH because I have to pay postage to return the product. Other vendors I order from provide a free postage paid label for returning products. Why doesn't PCH do this?

Sometime my postage for returning packages are more than 50% of the purchase price. I have ordered product to discover they were cheaply made or not as advertised. I shouldn't have to pay postage for returning products that I am not satisfied with. I am no 100% satisfied.

BIll Monlux

[protected]@yahoo.com

[protected]

Desired outcome: provide pre-paid postage label for products if I need to return them.

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S
12:35 pm EDT
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Publishers Clearing House / PCH.com Received items i didn't order or want

I received a package addressed to me from PCH that had items I did not order. I am not paying for items that I didn't order that PCH took upon themselves to send and bill me. I don't think I should have to pay anything on items including to have them returned. If it is a free gift there shouldn't be any bill owed for it and should be informed of it being a 'free gift'. I don't want what they sent and am sending it back

Desired outcome: I'd like to know if I'm being charged or not and how to return it if charged for it

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E
8:59 pm EDT
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Publishers Clearing House / PCH.com I received an order Confirmation when I did not place an order

Today, September 14, 2022 I received an order confirmation and invoice for an order I did not place. I do not want this item, I do not want the hassle of needing to return the item if it does indeed ship and the PCH system makes it impossible to cancel an order. This is all a big hassle. I see others have made the same complaint and it makes me distrustful of Publishers Clearing House. I have attached the email I received with the order number [protected].

Desired outcome: Cancel the Order and the Invoice

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Update by EAlexander
Sep 15, 2022 10:46 am EDT

I just received an email this morning that the order has been cancelled, so this complaint has been resolved.

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K
9:01 pm EDT

Publishers Clearing House / PCH.com Not receiving credit for payments

I have received, not received a variety of products from PCH. I have paid and have received no recognition for payment. It has gotten out of hand and you are currently telling me I owe you over$600. I have had some computer issues having currently changed to a different computer. I have even got a late payment on my purchase before I received it.Please reg since 986. You should treat your customers better.move my name from your mailing list. I am currently dealing with my bank to have all my cancelled checks as proof of payment. I resent having to pay more for this proof. It would have been nice if you had not made the error in the first place! I have been purchasing from PCH since 1986.

Desired outcome: Straighten the financing out. Thank you Karen

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G
9:05 pm EDT

Publishers Clearing House / PCH.com Netspend

A company called NETSPEND is taking money from my bank account. The only time I've ever heard of this company is thru PCH...I CALLED NETSPEND AND THEY REQUEST MY SOCIAL SECURITY NUMBER OR NETSPEND CARD NUMBER, I WILL NOT GIVE THEM MY SOCIAL AND I DONT HAVE A NETSPEND CARD NUMBER. I CALLED PCH AND A LADY OBVIOUSLY DIDNT CARE AND DISCONNECTED MY CALL. SEEMS PCH DOESMT CARE THAT THIS COMPANY ADVERTISES THRU THEM AND THEY ARE STEALING FROM PEOPLE...I NEED TO SPEAK TO SOMEONE AT PCH ASAP...GARY CARLTON [protected]

Desired outcome: I want PCH to stop letting people steal out of other people's account I want PCH to quit allowing companies to scam on their game site and I also want my money back PCH you should be so ashamed of yourselves.

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Frank Mosss
, US
Nov 29, 2022 1:21 am EST

Please contact-[protected]

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G
11:42 pm EDT
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Publishers Clearing House / PCH.com scam calls

Calls have begun again! Previously received one every morning for months and tired of getting a call claiming I am a winner and I tell them I know I am not. I have tried to unsubscribe from PCH. Obviously PCH has sold or just uses my information.STOP THESE CALLS NOW PLEASE! My home phone number is [protected] my name is Gail Calhoun I live in Oregon I am requesting the calls stop!

Desired outcome: NO MORE CALLS FROM PCH

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A
3:52 pm EDT

Publishers Clearing House / PCH.com Please find out who he or they are and to stop them from doing this to others.

A gentleman who had an accent, by the name of Bill Bradley, called my house and the name Publishers Clearing House was displayed on my phone. The man on the phone didn't sound professional, when I called back to him, he just answered the phone by saying, Hello, not the name of the company.

He said I had won $3 Million dollars, but to receive that money, I would have to send him a $7,500.00 registration fee. His phone number was [protected].

He also gave me the name of Bank of America phone no. [protected] or 1671 and an ID Number of 1-632714.

He also emailed paperwork that disclosed the amount that he wanted me to send him, along with a copy of the check with my name on it.

I told him I wasn't interested and told him I hope he wouldn't try this with anyone else.

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4:11 pm EDT
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Publishers Clearing House / PCH.com Unordered products being shipped

customer name Rober Menard

acct# [protected]

invoice [protected]

This is written for my 95 year old father who is a victim of PCH elder abuse.

Not only do they send him mail nearly every day, now they are sending unsolicited items such as a tin of nuts on August 2, 2022 that was not ordered along with bill for 27.94. He does not want it and should not have to pay for return shipping. This needs to stop and he needs to be taken off the mailer list since he is at risk for every sweepstakes scam that comes his way.

Desired outcome: We need to make future mailings stop and either send a prepaid shipping label or cancel the amount due for this order.

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A
8:55 am EDT

Publishers Clearing House / PCH.com Games

Every every year they say i have won .i have played the games for years i know 62 years old played most of my life promised to win never did so i think I've been scared in to playing these games .they shouldn't tell people they have win 5000 for life and keep lieing to them so they will play the games its wrong for a company to do that to loyal people god knows i should have won already .GOD BLESS

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troglor teddy
, US
Dec 24, 2022 6:14 am EST

Been playing since it was by mail only back in the 1970's. I am now at Red Diamond and over 380,000 points on the internet games. What have I won in 50 years of playing. Nothing. Now at 68 years old I keep getting a Black fashion magazine ad all the time during the online games. With a 4 tier timer. It is made for a 18 to 25 crowd and you can not opt to stop it or never see it again as it does not apply.There aren't least 7 Different ones I keep getting. None of them apply yo me and they all have those 3 or 4 bars on top which each are a timer that you have to push next after 10 to 20 seconds each. This is why I quit playing after 50 years. No winning ever, AND THOSE NEWSPAPER TYPE ADS WITH NO EARLY EXIT, WHICH IS THE MAIN PROBLEM.

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R
4:40 pm EDT

Publishers Clearing House / PCH.com Token leaderboard / other

Two times in July, 2022 the same girl won the token leaderboard earning $550 per win. Then again, just yesterday on August 1st, 2022 she just won a third time. Three times within a month's time earning $1,650. How does that happen? Nobody gets that lucky trust me. I haven't won that leaderboard in over two years. I work just as hard if not harder than most of the players. My entire day is consumed with Publisher's Clearing House games and entries with no time to myself. I play all the apps, all the games and entries on both the mobile version and desktop version of the website, I comply with all the emails and I get nothing. I also play my mother's account and my girlfriend's account's for them because they do not have time to do it. Every game I play I get technical difficulties when there is nothing wrong with my devices or browser's. Every game I play is always low token payouts. I been playing for 10 year's currently red diamond with almost a 6 Billion all time token earner and this is the worst I have ever had it playing the games. If things don't change by the end of this year I will call up and have my account removed and go buy lottery tickets instead. One more thing, this country has 50 states to it, stop awarding all the big prizes to Florida and Texas all the time. Trust me I am watching and keeping track of what you are doing, who you are awarding, what states you are awarding and how many times. Unfair company you are!

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Tim Kirby
, US
Mar 16, 2023 12:18 pm EDT
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I should be ranked at number 17 in the total token leader board with over 12,095,000,000 tokens but no where on the list?

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D
11:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Publishers Clearing House / PCH.com tournament games

For some reason I can play the tournaments for one hour and then my name and status is taken off. I asked about it before and told I was in violation of the rules. I don't know what I did but win more than once. I'm a senior citizen who enjoys playing games to pass the time. If I win I expect to win but I also like the challenge of playing against others. It's just me doing this. I don't have to cheat to win! Please put me back on playing the tournaments. If you have any questions or if you can tell me what I did to be taken off please let me know.

Thanks,

Debra Holmes

Desired outcome: I want to be able to play the tournament games

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5:12 pm EDT

Publishers Clearing House / PCH.com 60 Second Word Finder Tournament Winner Not Paid $100

I played the 60 Second Word Finder Tournament in May 2022 & scored 881,000 points using my smart phone making me the winner in the smartphone category. "Randy D" is how my name was shown. I was never acknowledged by PCH that I won NOR did I receive the $100 prize. That's my complaint. Signed, Randy Domelle (07/21/22) P.S.: I play the PCH website on a regular basis & I'm starting to question their integrity.

Desired outcome: $100.00 check from PCH in my mailbox. They know my address.

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2:13 am EDT
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Publishers Clearing House / PCH.com pchgames

I've had top scores on two tournaments without notice of winning the $100 prize. Now the last 4 days of playing tournaments after 1 hour my name is taken off both top score and top token scores. Can you tell me why I'm being knocked off? Do I have any winnings coming? When you stay up 24 hours and play and you are the top token scorer I think I should hear something from you. Please let me know why I'm being taken off the tournament top 10 lists and where the other 2 winnings are.

Thanks!

Debra K Holmes

1056 Dorsey Ct #2

Jeffersonville, In 47130

[protected]

[protected]@twc.com

Desired outcome: my scores on the tournaments not being taken off and my winning top token scores on two games. I did get one check for the first win. But not the last 2.

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A
Always Scammed
, US
Jul 31, 2022 12:02 pm EDT

same here, obviously all rigged. most of my emails end up at a dead-end entry if I do not order or join... I usually can only get a completed entry if I join something, sign up for something or order something. This needs to be investigated for INTERNET FRAUD!

People are wasting hours a day playing games they will NEVER win even the $5 that is a scam after 40 years of constantly entering by mail and now online at least 4 hours per day... and 0 $ won... and even getting ripped off from TOKENS won not redeemable!?!

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J
7:08 pm EDT

Publishers Clearing House / PCH.com Besides a defective product, there many, many problems with your online games, here a few, make that many failures,

These pages result in

This page isn’t working

spectrum.pch.com is currently unable to handle this request.

HTTP ERROR 502

Over and over and over

Here’s the latest

https://spectrum.pch.com/Path/2022695AUHDLP_A8462B449FB44A1DA87094414269D5F6/EntryInt.aspx

https://spectrum.pch.com/Path/1MMGreatAmericanV2/VidInt.aspx

https://spectrum.pch.com/Path/UpTo1MMRoulette/EntryInt.aspxhttps://spectrum.pch.com/Path/UpTo1MMRoulette/EntryInt.aspx

https://spectrum.pch.com/Path/2022225AUHDLP_6F21E1D8548747A2BD220C2E1DA31BE6/EntryInt.aspx?tid=9d34dddd-80ab-42c0-b1e9-0496b4732904&emc=1

https://spectrum.pch.com/Path/BackyardMakeover10KMer/CEIntVid.aspx

https://spectrum.pch.com/Path/1MMVIPElite/EntryInt.aspx

https://spectrum.pch.com/Path/2022228AUHDLP_70CC2FB947C6439B8EB1FDF4D15CEA03/EntryInt.aspx?utm_source=0e0718e0-b380-4a81-b7a6-74da34ab0b8e&utm_medium=20220622&utm_campaign=2022228AUHD&tp=i-1NGB-8l-1W69-VfI8Zv-1c-3EGki-1c-VfHYov-l7esDDPJAI-23p37z

https://spectrum.pch.com/Path/2022225AUHDLP_6F21E1D8548747A2BD220C2E1DA31BE6/EntryInt.aspx?tid=9d34dddd-80ab-42c0-b1e9-0496b4732904&emc=1

https://spectrum.pch.com/Path/2022225AUHDLP_6F21E1D8548747A2BD220C2E1DA31BE6/EntryInt.aspx?tid=9d34dddd-80ab-42c0-b1e9-0496b4732904&emc=1

https://spectrum.pch.com/Path/2022225AUHDLP_6F21E1D8548747A2BD220C2E1DA31BE6/EntryInt.aspx?tid=9d34dddd-80ab-42c0-b1e9-0496b4732904&emc=1

https://spectrum.pch.com/Path/2022225AUHDLP_6F21E1D8548747A2BD220C2E1DA31BE6/EntryInt.aspx?tid=9d34dddd-80ab-42c0-b1e9-0496b4732904&emc=1

https://spectrum.pch.com/Path/2022225AUHDLP_6F21E1D8548747A2BD220C2E1DA31BE6/EntryInt.aspx?tid=9d34dddd-80ab-42c0-b1e9-0496b4732904&emc=1

https://spectrum.pch.com/Path/1MMVIPElite/EntryInt.aspx

https://spectrum.pch.com/Path/2022225AUHDLP_6F21E1D8548747A2BD220C2E1DA31BE6/EntryInt.aspx?tid=9d34dddd-80ab-42c0-b1e9-0496b4732904&emc=1

https://spectrum.pch.com/Path/2022966AUHDLP_4BB03ED1B5FA47E6ABBBBBC01DF6D04D/EntryInt.aspx?utm_source=1649682a-3abc-408e-86c5-5a8dd4a11e07&utm_medium=20220623&utm_campaign=2022393AUHD&tp=i-1NGB-8l-1W9Y-VfyWxF-1c-3EGki-1c-VfvLos-l7f7Rmhs2x-20rrWs

https://spectrum.pch.com/Path/1MMVIPElite/EntryInt.aspx

https://spectrum.pch.com/Path/2022PWTBEcommWk25_EC6351A048634D36A8559DC9B8B0561F/EntryInt.aspx?tid=8f25acd1-8602-408e-b6d2-539c

https://spectrum.pch.com/Path/PricesSlashedJune22_8AD7AC0D20B54D19A8B929A939B0E989/CEIntDec.aspx?tid=661dd0c4-1421-48dc-9b7c-8d94433ea3816ec5a3b6

https://spectrum.pch.com/Path/PricesSlashedJune22_8AD7AC0D20B54D19A8B929A939B0E989/CEIntDec.aspx?tid=661dd0c4-1421-48dc-9b7c-8d94433ea381

https://rewards.pch.com/prize/WFord150Lightening

https://spectrum.pch.com/Path/1MMVIPElite/EntryInt.aspx

https://spectrum.pch.com/Path/1MMVIPElite/EntryInt.aspx

ALSO!

The connection to l.e.superprize.pch.com is not secure

You are seeing this warning because this site does not support HTTPS. Learn more

Desired outcome: Fix it lose a customer!!!!

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11:18 pm EDT

Publishers Clearing House / PCH.com Winner claim payment delivery

I've been getting letters from PCH advertising in the merchandise that I did not order to my home being charged for it for something I did not order also sending it out to my home winners notifications and claims and alpha Davis to claim prize since 2021 of March 23rd I have one the PCH Lotto was never compensated for my winnings I had claimed 43 Lotto cards and 43 matching numbers I never received anything from them or any type of letters until this year around June for another giveaway they claim that I won that I will be having the project will come to my home which never showed up the same scam that happened last year around October before being announced as the prize winner where PCH supposedly had called me asking me for prize payment to order to deliver my prize to be shipped to my house I had put in a complaint with the fraud department for that incident but never heard back from what is going on I feel that being scammed and be having floods and things sent out to your house saying that you won plays with people's emotions I just want help to be reconciled of my winnings that I won originally myself not for somebody trying to scam me out of my money

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12:23 am EDT

Publishers Clearing House / PCH.com I completed 4 surveys that were supposed to award me 10 entries to win $15 million

I completed 4 separate PCH Surveys that were supposed to award me 10 entries to win $15 million sweepstake for each completed 30 minutes survey, for a total of 40 entries to win $ 15 Million, but each time after I wasted my valuable time completing the surveys, instead of saying "Thank you for completing a survey, you are getting 10 entries to win $ 15 Million", it just said 500/ Server Error and screwed me over my reward sweepstakes entries. PCH really is a rip-off company that has a bunch of million $ sweepstakes that I play every day for many, many years that they never intend to award anybody.

Desired outcome: I want to be awarded the 40 entries for the $ 15 Million sweepstakes and that PCH should ultimately choose me to be the winner of the $ 15 Million sweepstakes.

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Howard Pennington
, US
Jul 06, 2022 3:43 pm EDT

How do I get my name off the mailing list. I'm tired of sorting thru the trash to remove my name printed on material before I put it in the recycling bin

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11:11 am EDT
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Publishers Clearing House / PCH.com Sending me goods I have not purchased and asking me to pay

Last week I received a pkg from PCH for stuff I didn’t purchase. Despite of numerous attempts to unsubscribe and informing them with almost every thread they sent me mail (which were so many on a daily basis) they have still sent me a box of things I did not purchase asking me to pray for it which is wrong and unfair. Extremely disappointed of their actions. Please help me resolve this issue since PCH does not seem to respect my wishes and forcing me to pay for goods I did not order!

Desired outcome: Not to send me any mail or surprise pkgs without my approval or consent asking me to pay for items I do not need or have not purchased !

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Publishers Clearing House / PCH.com Customer Reviews Overview

Publishers Clearing House, commonly known as PCH.com, is a direct marketing company that offers a variety of products and promotional offers. Its services include sweepstakes, prize-based games, and a range of merchandise. The company is well-known for its prize patrol, which surprises winners at their homes. PCH.com also provides online games and contests that engage users with the chance to win cash and other prizes. Customers can access these services through the company's website.

Publishers Clearing House / PCH.com In-depth Review

Website Design and User Experience: The website design of Publishers Clearing House (PCH.com) is clean and user-friendly. The layout is intuitive, making it easy to navigate through different sections and find what you're looking for. The color scheme is pleasant and not overwhelming, enhancing the overall user experience.

Sweepstakes and Prizes: PCH.com offers a wide range of sweepstakes and prizes for its users. From cash prizes to luxury cars and dream homes, there is something for everyone. The variety of prizes keeps the excitement alive, and the chances of winning are fair and transparent.

Trustworthiness and Legitimacy: Publishers Clearing House has been in the industry for decades, making it a trusted and legitimate platform. They have a strong reputation and have awarded millions of dollars in prizes to winners over the years. PCH.com operates under strict regulations and ensures that all sweepstakes are conducted fairly.

Customer Support and Communication: PCH.com provides excellent customer support and communication. Their customer service team is responsive and helpful, addressing any queries or concerns promptly. They also keep users informed about the latest sweepstakes, winners, and updates through regular email newsletters and notifications.

Privacy and Data Security: Publishers Clearing House prioritizes the privacy and data security of its users. They have robust security measures in place to protect personal information and ensure that it is not shared with third parties without consent. PCH.com also provides clear information about their privacy policy, giving users peace of mind.

Payment and Redemption Process: The payment and redemption process on PCH.com is straightforward and hassle-free. Winners are notified promptly, and the redemption process is well-guided. PCH.com offers multiple payment options, including checks and direct deposits, making it convenient for winners to claim their prizes.

Overall Customer Satisfaction: PCH.com has a high level of customer satisfaction. Users appreciate the transparency and fairness of the sweepstakes, as well as the exciting prizes on offer. The user-friendly website design and excellent customer support contribute to a positive overall experience.

Additional Features and Services: In addition to sweepstakes and prizes, PCH.com offers various additional features and services. These include online games, daily lotteries, and a rewards program. These additional features enhance the overall entertainment value and engagement for users.

Complaints and Resolutions: While no platform is perfect, PCH.com handles complaints and resolutions efficiently. They have a dedicated customer support team that addresses any issues promptly and works towards finding a satisfactory resolution for users. Users can reach out to them through various channels, including phone and email.

Comparison with Competitors: Publishers Clearing House stands out from its competitors due to its long-standing reputation, wide range of prizes, and user-friendly website design. While there may be other platforms offering similar sweepstakes, PCH.com's trustworthiness and overall customer satisfaction make it a preferred choice for many users.

How to file a complaint about Publishers Clearing House / PCH.com?

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1. Log in or Create an Account:
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Publishers Clearing House / PCH.com in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with the company.
- Mention key areas of concern.
- Include relevant information about any transactions with the company.
- Explain the nature of the issue.
- Describe steps taken to resolve the issue and the company's response.
- Share the personal impact of the issue.

5. Attaching Supporting Documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
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