PayPal
reviews and complaints

someone paid me in error.
i was charged fees so never received the full amount the person thought they sent.
i e-mailed paypal to inform them that i had received money in error and requesting they just reverse the error including charges, leaving both parties whole.

instead i was charged me additional $15 in fees and had money deducted that was never received actually received from my account

i'm nearly 70 on a fixed income, completely innocent and out nearly $18

I sent a small amount of money $100.00 to India for Christmas to my brother. Xoom took the money from my US Bank account within 5 minutes and informed me soon afterwards that the transaction was completed. several days later my brother in India informed me that he did not get the money. To resolve the issue Xoom asked me to send them a copy of the recipient' account covering the period Dec18-24, 2021. I provided them and they say the copy quality is not good, though perfectly legible. They refuse to send me the details of the transaction for the EFT via their partners except that it was delivered. The poor quality of Indian paper used by the banks and their old dot matrix printers cannot deliver the copy quality of the US, but its legible.

PayPal Debit Card 1-844-373-4961 Employee #47525 on 11:09 Am Mountain Standard Time - PayPal Supervisor - providing terrible costumer service in light of the many ball drops from PayPal and PayPal on-line credit partner division and PayPal debit. They clearly are not connected at a level that is acceptable by today's standards. You would not expect to waist hours of time to address simple issues and be met with competent services members but their outsourcing to other countries is pathetic. All you wind up doing here is being bounced around from one division to the next. Spending /wasting your time going through the automated questions over and over again. Then repeating yourself to people that truly don't get the nuisances that are required to have an intelligent conversation (as they are from different countries). PaPal needs a swift kick in the BUTT. Use another service provider. Supervisors are not capable of doing anything but wasting more of your time without the ability to do anything unless they cared enough to make a difference in the process, they actually will lie to you when you are tryin to escalate the issue to a higher level. DON'T USE PAY PAL it will be a waste of your time, if you need to address anything on your account. Glad my call was recorded as the PayPal management can review the disregard or care to work through issues of their costumers then they will simply drop your call when it's convenient form them to do so.

I have contacted UPS and reported this incident to my credit card company, but need help from UPS. An overseas vendor took my money and did not provide me with the product. The vendor provided a UPS tracking number and according to my phone call with UPS this tracking number is for an Amazon product (not the vendor I ordered my item from) and it was delivered as the tracking # states, but not to MY address.
The tracking number is 1Z47VY660317093712. My credit card company is closing this case unless they hear from UPS confirming the address this package was delivered to. Please provide me with the actual delivery address for this tracking number. All I can see is that it was delivered to my town, Delafield Wisconsin. My address is 1511 Milwaukee Street. This package was NOT delivered to my address. I need your assistance confirming this. I believe this vendor confiscated a UPS tracking number from another product to use as proof of delivery of my purchase.
Thank you
Barbara Coughlin

I have a business account with PayPal UK. I received around £10, 000 from a customer - no dispute, no complaints. However, PayPal just decided to restrict my account.

First, it just blocked access to the account. Secondly, after many phone calls, it released half the money and gave me limited access to it. Then, finally it just blocked the account saying that it would hold the money for 6 months (giving no reason) and then release it to me bit by bit.

PayPal is an expensive SCAM organisation. If you have business you value, DO NOT USE IT AT ANY COST.

I received the following notices from PayPal. Contacting support was unsuccessful in resolving the issue. Furthermore, no documentation for allegations was provided forthe allegations made.

My PayPal account is verified by US passport, bank statement and Social Security number, and all information and documents submitted are genuine.

Messages from PayPal:
First message - 04/17/2021
After a review, we decided to permanently limit your account as we detected that this account was created using either fraudulent or stolen information.
You'll not be able to conduct any further business using PayPal.
If you have money in your PayPal balance, we'll hold it for up to 180 days. After that period, we'll email you with information on how to access your funds.
We regret any inconvenience this may cause.

Second message - 09/14-2021
Your PayPal funds are now eligible for withdrawal.
To withdraw funds from your account, please log in to PayPal.
As a reminder, access to your account will remain limited.
While access to your account is limited, you may:
* place logos into your auction listings or on your website
* update your account information
* withdraw funds from your account
You may not:
* send or request money
* receive payments
* add funds to your account
* close your account
Thank you for using PayPal.

After receiving the second message I was able to withdraw my cash balance of $586.60 USD
However, my cryptocurrencies, BTC, ETH and LTC remain frozen.

I am seeking recovery my assets and clearing of my name and reputation from wrongful accusations.

PayPal Acct:
Walter J Mueller
155 Fairview Ave. E
Pittsburgh, PA 15237
[protected]@live.com
Tel. [protected]

I signed up for a free trial and cancelled on the same day using a button on the site that turned out to send the cancellation to an email address that is not monitored - after my free trial had expired and they said they had not recieved a seperate cancellation email and they said my plan had been automatically upgraded to the Relax 1 year plan which costs 99 Euros - I did not ask for an upgrade and as other users will have told did not agree to any yearly fee of 99 Euros. This is a scam that does not include an actually functional cancellation function on their site so countless users end up being sent scary letters asking for extortionate fees!

Luckily, according to Usenet. nl I did not provide them the correct payment details for Paypal so they couldn't take any money from my bank account - However, I am faced with what is left as a scary situation and no easy way to resolve the matter - Can you help?

Regards,

Oliver Favre-Broady

I ordered a 50inch tv Oct 15 - was supposed to ship out immediately. I reached out on the 22nd when I hadn't heard anything and received no response. I then filed a complaint with paypal. They came back to me and told me it was delivered to my mailbox that very same day. I was home the entire day, nothing close to a TV was delivered anywhere my home or mailbox!
I went to the postmaster where I was informed that my tracking number was for priority mail. That would mean that it was less than 16 ounces. This YELLS out fraud to me! They will not even address it anymore. Just to say that it has been delivered! I am furious

I received an email saying that I had changed my password. I had not although I since have. I am trying to speak to someone but I am forever told that my account can not be opened.

I would like someone to tell me that all is OK.

Bert Zydenbos

On Sept. 21, 2021 my customer, via PayPal, submitted their deposit ($814.85 after fees) for project materials. Prior to this I had put settings to automatically transfer funds to my linked business checking account. I noticed that the funds didn't transfer automatically, so I called and asked what was going on. I was told that the funds were placed on hold and I would have to wait for them to "investigate" the transaction. I informed them that I could not wait because the materials needed to be purchased so I could start the job on time. "Sorry, you'll have to wait or pay the fee to refund the money" was the only response I received. On Sept. 23, 2021 the funds were transferred, but the customer decided to go with another company and I was obligated to refund them the full amount of the deposit ($839.50). Total amount of loss wages are $2334.15.

On Oct 22, 2021, after recertifying my account and believing everything would process smoothly, my customer paid via PayPal their deposit ($1590.05) for project materials. Once again, they have placed the funds on hold. With the cost of materials fluctuating, constantly, I now have to come out of pocket an additional $170.00. After receiving a phone call from the customer inquiring about the materials, they too may want a refund and to go with another company causing me to lose over $6530.20. How are small businesses, who fund themselves, expected to survive when they don't receive the funds paid to them? and are forced to pay deposits back out of their own pockets?

Had I not linked my accounts prior to both transactions I could understand why the holds are being placed. I tolerated the first hold. I can not tolerate being taken advantage of again. I have a family I provide for and can't continue with bad business forced upon me by Money Mizers. Should this customer request a refund, I will seek legal council to demand payment of all lost wages in small claims.

On 10/8/2021 a friend sent me money as they had many times in the past. Paypal newly assessed and removed a $90.57 fee whereas they had never done so before. I refunded the money but PayPal kept the fee. I contacted my friend to resend and they did on 10/11/2021 and were not given the option to send any differently. Again Paypal assessed a second $90.57 fee. I again refunded the transfer to my friend. Over several days and several hours and chat messages and phone calls and getting hung up on and waiting in queue, Paypal blatantly refuses to refund or acknowledge a possible error saying that it is their profit based on the 2019 policy. This is all recorded in the Paypal message center. One Paypal manager, Brad, claiming to be in Florida even said that he didn't work for anyone higher and couldnt refer me to a supervisor and there was no conflict resolution process or team at Paypal so I was basically out of luck.

on 10/15 i filed a dispute with paypal for an unauthorized charge for $325.54. On 10/15 Paypal emailed me indicating i would be refunded the full amount. On 10/20 i spoke to Gabe at paypal who told me the refund would be in my bank by 10/22. On 10/22 i did not receive the refund in my bank. On 10/22 i spoke to Chilly Serena and Robert about the issue- and they did not resolve the issue

I have been using my landline for codes so I could excess Pay Pal for over 10 years . Know Pay pal is forcing all landline owners to go and have to buy cell phones to excess Pay Pal which is bogus . Then they sell our cell phone info to telemarketers . They have my money in my account and will not let me get to it without a cell phone . I have reported this to the Attorney Generals Office in Florida .

I send my payment for a TV on the website and when I went to contact the seller there is not information to contact this seller! I did not receive a confirmation email or anything after making the purchase! Times are hard an I am a senior citizen and 100.00 is a lit of money to me! So, if I am getting a TV that is what I ordered, if this is a fake seller, I expect you to see that my money is returned! Please reply to me and acknowledge you received my complaint. Invoice ID - [protected]-[protected]. And Transaction ID - 96189220RS7448447

You have taken funds from multiple banking institutions to cover one transaction. You are holding nearly $4000 of my money. You have no customer service, only very limited hours. I will escalate this fraud through the state banking agency who is permitting you to do business in my state. The Fonds in question were withdrawn from Citibank and Riegel federal credit union. The resolution I'm looking for is to recover the excess funds withdrawn from my account . PayPal stated there are no errors on there investigations and have not attempted to look deeper into there error. PayPal also has not provided any documentation.

A scammer used a false item and sold on facebook. After a week, I logged onto paypal and notice the seller is a scam with a differ name, email and website that is also a scam information.

When I reported to Paypal on July 7, I shown and provided all information I gathered. I was assured everything will be taken care of within 10 days.
20 days later, nothing was done. I called Paypal, I was told no one reviewed the case and they believed the seller shipped seafood from China to USA.

Another 2 weeks has past.. Aug 4th. Almost 1 month since I open the Fraud case.. there is still no resolution.

Refund pending $512 ++million to [protected]@gmail.com

I called in 3 times to get help on my paypal account access. I got disconnected 3x as well. All the representative who handled my call said they are going to transfer me over to an account specialist but all 3 calls were unsuccessful and disconnected. The 1st rep who handled my call named Ann, doesn't seem familiar with my issue. I gave her all my details and just placed me on mute/hold multiple times then ended up transferring me. I asked for the department and she can't explain it. I also asked possible reason as to why there's an error but she can't provide any explanation. The 2nd rep named Nina, said that she will me transferring me over to a Supervisor but it didn't happen. I wanted to escalate the issue to a Supervisor before I agreed to be transferred to a different department. My request was not honored. There was no Supervisor on the line. 3rd rep name Fritz also transferred the call but it was unsuccessful. I just want my issue to be resolved. 1st is to get access to my PayPal account the way I used to be, 2nd transfer money from my PayPal to my link bank account. All 3 representative didn't provide complete resolution to my concern. I experienced poor customer service today. I'm located in the Philippines and the only toll free number available that I can call to ask for support is [protected] which all 3 rep mentioned that they are only handling an account which are only based in US and Canada. This cost me a lot in calling Paypal customer service without getting resolution in return. I am very disappointed.

I called [protected] and they said credit account closed. I then called [protected] and they said credit account not closed. what's going on. I demand these accounts to be terminated immediately. I also emailed them from the PP website. I called the 866 number yesterday April 26th 2021. I called the 844 number today April 27th 2021 at 10:30am pacific time. Please help, I do not want this account. Thanks my email is [protected]@GMAIL.COM

There are 3 company fro. China using ametican account try paypal that facebook promote they metchandise i place a order for bubble tent and the china cabinet they got my money asap try paypal lie with and never send my order paypal lue saying it whos deliver with is a lie refused to give back my money so am out of my money and never git anything metchandise deliver
Order company name sane site order sewring machine touch my moneyy no sewring machine whos deliver to me and know block me from email they fake rmail address paypal see to think is ok for china to take our american money and give these merchant anothet way to be thief
.anorher merchant i orderf some boots toych my money no boots zo far i am not letting anyone lie on me if keep my money and i have nithing to show for ir i am reporting these to the fbi for investigation i want my money back they not letting anyone off with our getting my money back

I well stop using paypal that for sure paypal went inti my bank account touch my money give ir ti thief and told me they have proof of delivered they refused to send me copys of these. Deliver