Office Depot
reviews and complaints

I visited the Office Depot location in Elko, Nv on 8/19/23 and waited for 10 minutes at the copy center counter while I watched 3 employees smoke outside. When someone finally did come to the counter I was told no copies could be made that day. No smile, no sorry -the look and disposition was more like f you.I returned to drop my copies off on Friday 8/25/23 and returned to pick up this morning 8/29/23 and was sadly met by the same poorly dressed nose ringed individual with no name tag who was as rude today as he was 2 weeks ago. I have no intention of returning to this store again. He was disagreeable, rude and dismissive.

I visited the Office Max store, #6254, located 6585 N. Illinois, Fairview Heights, Il. on 7/22/23. I wanted to ship 2 boxes. I stood in line for over 30 minutes before being acknowledged. I was first asked if I wanted to ship a package, which I replied, "yes". The young came from behind the counter and walked past me 3 times. Finally, I was called to the counter. The young lady set up the computer and I was able to enter my shipping info. I the stood there for another 15 minutes afterwards until a second young lady asked what I was waiting for? I explained that I finished entering my info and now needed an associate to complete the transaction. She attempted to help but was unable to navigate the system. The first associate returned but couldn't operate the system. She then went to speak to a supervisor who stated that she hadn't shipped a package in ages. It has now been well over an hour. I grabbed my box off the scale to leave. I was then told I could go to a FedEx store which was close by. Unprofessional, lack of training, very poor customer service. None of the associates on this particular day should be out front working. Unbelievable. I had to find a UPS shipping location, not a UPS store.

I placed an online order on 7/18/23 for 2 printers, order # [protected]. I rec'd 1 on 7/21/23. On 7/24/23, I tracked the 2nd printer, it showed that the "container" had arrived at the courier on 7/20/23 at 7:30 a.m. and that was the last movement for the package. I called OD customer service at 8:45 a.m. to inquire about the missing item. The agent could not give me any updated information on my missing package and proceeded to open an incident report, reference #[protected] and told me someone would get back to me within 24 hours. Shortly after speaking to her, I rec'd an email that the package was delivered at 9:00 a.m. The signature on the delivery was "Driver Release". I checked with my receptionist, on-site store and receiving clerk but no one had seen the package. I again called OD customer service and was given the same response I had previously received, except now the time frame was 24-48 hours before someone would contact me. I told her this was unacceptable and asked to speak to a supervisor. After waiting on hold for nearly an hour, the rep. told me her supervisor was still on the phone and asked if she could call me back. That was 4 days ago, and I have still not received a phone call. I did however receive an email from Office Depot's Resolution Department stating that according to the courier service the package was delivered, case closed. I have emailed the Resolution Department back but have not received a response.

I would either like a replacement for the printer (preferably) that I ordered, or a refund to my credit card.

I just recently purchased the TUL GL Series Retractable Gel Pens, Medium Point, .8 mm, Assorted Metallic Inks, Pack of 8.

Really excited about them, I love Tul. I'm an avid pen lover, avid Tul customer and when I find what I like I'm hooked on it. This is the first time to purchase this particular kind of Tul pens The pens and ink are very pretty! However, the ink cut out is extremely bad. Right out of the package. Every single pen. I can not consistently write on one page without terrible ink cut out. Looks very messy with the scribbles on the side to get ink out and the writing is illegible due to the severity of ink cut out.

I purchased In-Home tech reservices subscription when purchasing my subscription and didn't have one single problem with the service. From my initial purchase to any intermediate problems, the customer service was phenomenal. Each agent was professional and timely. I guess this experience spoiled me. Because when the service was up for renewal that is when my on-going headache started.

The cost of the service is $180 for the year. I was sent a renewal reminder 5/15/2023 for my renewal scheduled for 6/5/2023. Again, very professional..

However, my email indicated that I was to be charged one payment rather than in $15 monthly increments as in my prior contract. So I contacted customer service via the live chat to have my original terms restored. Again,, everyone was so professional. My concerns were evaluated and my contracted was renewed under the previous terms.

But despite that email, there was an attempt to charge my card for the full amount. I reached out to customer service again, and that issue was also resolved. And the next day my account was charged appropriately and the customer service agent was even courteous enough to check to ensure that my concerns had been resolved to my satisfaction. This is the customer service that I expect.

However, a few days later, my computer started to send me notifications that my service was no longer active. I then attempted to use the app as I'd done previously only to discover that the app had been disabled and my service was cancelled.

I was able to pull up a chat via the website and describe my issue. Again.. the customer service agents are as pleasant and responsive as they come. But the problem I now notice is despite them being pleasant, my problems are still and resolved. Despite the on going correspondence, the billing department is not relaying updates to the tech department and vice versa. I am currently in two weeks of yo-yoing with the billing department and the tech department. When one side renews my subscription the other side cancels it. When I ask to be connected with the one person that can resolve the entire issue, I am assured that my issue with be escalated to the next level and someone will address it within 24 hours.

Needless to say from my submission, has becoming the source of my ongoing agitation. Oh, and if you try using the phone numbers, Don't bother. The first problem you will have is that certain online number try to sell you insurance. You might not actually get through to a person. if you choose the 844 tech number from your contract you will actually talk to a person. But be warned. Although they are polite enough, they can be very condescending. And at the end, they two will simply give you the company response "I will escalate this to the next level". I'll be honest, I have never experience effective communication when talking through a 3rd party. And trust me.. I am now reaping the aggravation from this particular company policy.

In summation.. If are able to secure tech services you will have no issues. But trying to renew.. Well at this point I may have to find another way service my computer.

Placed an office depot order a week ago (June 05 2023) for 10 realms of copy paper. It's June 12 and not delivery has been made. The office depot website states the item is "Shipped". Once you click on the tracking package icone, it redirects you to a third party logistics webpage. Here the package says In "Transit Delivery Estimated June 07 2023", even today the 12.

So upon calling office depot, we are greeted by Trina, she apologizes and after many unsuccessful holds she informs me she is going to transfer me to the third party logistics office so they can help me. I refuse to be transferred to a third party logistics company as I placed my order with Office Depot not them. I ask for a Manager, and after more holds later, I get transferred to Client Care Department instead of the Manager/Supervisor I requested.

At this time, I have been on the phone for about 30 min without a resolution. "Thauna" from the client care department informs me there's not much they can do except re-order the item but it will take about a day to arrive. I informed Thauna that Office Depot offers Same Day Delivery for an extra cost and I believe they should provide the same day delivery as this order is about a week old. Offce Depot seems to just try to push the situation without a realistic solution for the customer they just screwed over. I go ahead and give multiple suggestion to resolve this solution and they all come back as "We can't do that".

45 minutes into the call and various more holds, Thauna comes back and offers the same resolution I stated 20 min ago. I'm livid at this point. They just wasted my time for no reason. I ask to speak to a Manager/Supervisor and again I'm told No ONE is AVAILABLE.

How does Office Depot have not 1 available Manage for supervisor to assist. Now I've been on the phone for about an hour asked for a Supervisor in 2 occasions and nothing.

I was told that I can complete a survey and someone will reach out after the survey. I surpised that Office Depot, the empire that they are can not provide a customer with a supervisor. After much insisting, Thauna tells me that the only supervisor available is at lunch and wont be back until 2 pm. Mind you its 12:24 thats more than 1 hour an a half from this point (not to mention the hour already on the phone). I told her I find it impossible that there's only 1 supervisor and he is not available until after 2p.m.

Thauna attempt to save Office Depot however, she is caught in various lies (Trina also lied which leads me to believe Office Deposit just constantly lies to customers thinking we wont notice or catch them).

First Thauna stated that Danny is the only manager and is at lunch and wont return till 2 p, m Eastern. I'm on Easter time so I tell her that's over an hour and a half lunch, I'm surprised that no one can help and a manager takes that long at lunch. The when she realizes Im on Eastern Time (after telling her multiple times because she seems to not hear anything I said). She tells me that he is busy right now and since he goes to lunch at 1 cant take a customer. Appalled, I ask her to confirm that Danny is the only manager available and that for over an hour has not been able to come to the phone and cant become available till after his lunch at 2pm. She refused to answer and decided to look for another supervisor at this time. However, she stated NO OTHER SUPERVISOR IS AVAILABLE. Some one will eventually reach out.

Office depot do better. I'm horrified as a long time customer NO SUPERVISOR was able to take my call and train your agents to NOT LIE. I shouldn't have to be on a call for over an hour asking to escalate the issue with no resolution, no way to file a complain, no way to actual feel heard or taken serious.

In January 2023 I purchased the Turbotax Business Program for 160.00 when I went to install it it said the number was already used and the program could not be installed.

I went to the store with my receipt and they told me they could not refund the money to me because it was over 30 days. I could not use it until time to do my taxes. Regardless. the program was not good and I should have gotten a refund. I spent $358.00 that day. Should have returned everything for a refund.

I ended up have to buy it online for 199.00.

I called customer support 3 times now and got the same run around.

I have shopped there for 25 years for my business. Computers, printers, software, office supplies, etc.

I am cancelling my account and will never step foot in one of your stores again. I can get what I need at Costco,

Walmart and any number of other businesses.

I always praised your company, but now I will only give [censored]ty reviews. I could not afford the loss of $160.00 and I should not have been denied a refund as the program was faulty.

Shame on your company for the way it does business.

I went yesterday to use my rewards on my purchase. Little to my surprise, you changed your program. I had turned in 6 ink cartridges for recycling earlier. When I went to the cashier to purchash my items is when I discovered that I was never credited for the 6 cartridges. Apparently, the program had been changed. The cashier did not even know until someone told him. It would be nice as a member and patron of Office Depot of your changes. I would have done something else with the cartridges.

For the past couple of years your retractable Tul pens have been defective. It's too bad because I really used to like them. About half way through the ink stops flowing properly. I have gone through at least 3 packs of these at 6 to a pack and never asked for a refund. I will never buy these again.

I hope you can fix this problem.

Thanks

Don Lutz

I Tred to order a HP PC for next day delivery. I was told the order was complete and all I would need to do is go by Office Depot and pick it up. When I got to Office Depot at Chantilly Crossing Ln I was told the order was not put in. I contacted to office I placed the order and was told my order was cancelled. Not only did I pay for the computer but they charged me twice for a total of $1319.98. I was told they do next day delivery and they I was told they do not do next

day delivery. They have my money and I got nothing. Your help in this matter will be greatly appreciated.

On March 31, 2023 at 4:22 PM, I ordered a gaming chair through Office Depot/Office Max in Dublin, GA. The chair was supposed to shipped to my home address. My Office Depot credit card was used to purchase the chair. The associate in the chair had it shipped to the incorrect address and the incorrect person. I called the store after arriving home on March 31, 2023 to tell them about the incorrect information. I was told they would call me back Saturday, April 1, 2023. I waited all day to receive a call that did not happen. I called April 1, 2023 at 4:27 PM. The manager on duty stated that an email was sent to shipping. She also said that shipping would have to handle it on that end because the chair had already shipped. She also said that the shipping department didn't work on the weekend and to give them until Monday, April 3, 2023. The manager on duty said they would hear something by Monday. Again, I waited all day for someone from Office Depot/Office Max in Dublin to call me, but I never received a call. I called the store again on April 3, 2023 at 7:13 PM. I spoke with an associated about the order. He said the manager would have to talk to me. He went to get a manager, but the manager did not come to the phone. He told me that said they would call me tomorrow, which is today April 4, 2023.

I have called the store in Dublin 3 times. When I've called I'm consistently told they don't know to handle or we're call you back. I have received an email saying the chair was delivered to Laura L. in Seattle Washington on Monday, April 3, 2023. I have no chair and I feel like I'm getting the run around, but I have a charge on my Office Depot Credit card for $496.11.

This is terrible customer service. Please help me resolve this situation.

I had to make some when I explainphotocopies bigger than the usual size

I know how to do it but I'm blind so I ask for help to put the original page in the right position

No one help me and the answer was that he couldn't his place behind the counter

I tried to explain that it was a matter of a few minutes but they refuse the help despite that explained I couldn't see

It happened in Office Depot Office Max Orlando phone number [protected] on March 20th 2023 at 3:34 p.m.

When I explain to the man that was there that I was blind the answer was I'm sorry but I can't leave my position behind the counter

I purchase items online item number #196517 order number # [protected]-001 and try to return to store on 03/19/2023, store manager says UPS drops off at the store but doesn't pickup returns. My box was labeled with UPS label as that is what you sent me for my return.

If we can't fix the UPS issue can we start getting labels from FedEx so we can return at the store?

What is the point of purchasing online if I can't return items that are wrong?

Office Max adervtises that you can return any item that you place online to the store. This isn't true in this case.

Driver for you guys broke both boards before they delivered. They were NEVER delivered here so not sure what actually happened to them.

I want a refund. I keep being told I will receive a refund, but never do. Then I keep getting emails from Office Depot saying it's still going to be delivered. This has gone on for almost 2 months, as I originally placed this order on 1/6!

I would just like someone (that will correct this) to please contact me ASAP, and NOT an AUTOMATED SYSTEM!

My cell # is [protected]

I also know that you record conversations so you may want to go back and listen to the many times I have talked to someone about this.

Last confirmation# I have on this is - [protected] (2/22/23)

Thank you,

Donna Leighton

On 02/21/2023 I entered Office Depot with the intent to have copies made of

my recently issue Virginia conceal handgun permit. after selecting the grade

of paper I wanted to use and speaking to the clerk. A store manager approached the counter. Looked at the permit and stated. The permit was a government document and could not be copied. I immediately used my cell phone and called the city of Hampton Circuit Court office. I spoke with one of

court clerks who stated the conceal carry permit was not considered a

government document and could be copied. I put the cell phone on speaker and held

it up in the air so the manager could hear what the Circuit Court clerk was saying.

The manager asked me how many copies of the concealed permit did I

want and I told him five copies. He stated that he would allow me only one

copy. I asked the manager (Shawn) why the limit of only one copy

of the concealed carry permit? The manager stated that it was Office Depot

store policy that only one copy of the concealed carry permit could be made.

I asked the manager could he show me the store policy limiting the concealed

carry permit to only one copy. The manager stated that he would show

me the store policy limiting the printing of a concealed carry permit to only one copy within the next forty-eight hours. I informed the store manager

that this was my fifth concealed carry permit and that I had for the past twenty

years have come to Office Depot to make my copies of this document.

I asked the store manager if he had a personal problem with the conceal

carry permit itself. The store manager abruptly rushed towards me within

two feet of my personal space and said "yes I have a problem with it."

"I'm a taxpayer and my taxes paid for that permit." I explained to the

store manager that the concealed carry was issued by the state of Virginia after

a Virginia State Police background check. And the funds for the concealed

carry was completely paid for by the applicant. That no state funds were used.

This store manager (Shawn) was unprofessional, rude, and for whatever

reason allowed his emotions to dictate a hostile environment in what should

have been a simple transaction by a paying customer. I feel an apology

is in order whether by this store manager, or Office Depot on his behalf.

I work for Nestle in USA but needed to bring copy or scan of some documents from Nestle Queretaro, Mexico to US. So, on January 5th, 2023, I went to a branch in Queretaro Mexico. Branch 120 ZARAGOZA QRO. Service I requested, was to scan documents and save them in a thumb drive which I bought there also. Cost of the scan 59.90 usd, cost of the thumb drive 5.80 usd.

When I introduced this device to the computer (Nestle's laptop) my company contacted me mentioning my computer was infected with malware, so I needed to shut down the computer and destroy the device, source of the malware.

Based on this, I went to the store to complaint about this situation. Abraham Castillo sub-manager attended; however, he didn't know how to proceed since he didn't know how to return the money I expended; however he mentions he will contact me. I haven't received any message or phone call from him. Besides I've been calling to the store, but nobody answers.

I will appreciate your support in solving this issue.

You can contact me at [protected] or my e-mail maria.[protected]@rd.nestle.com

I placed an order on Jan 6 for delivery on Jan 10. Jan 10th came and went with no delivery. Jan 12th, I called to ask the status and was assured the order would be delivered today. I also asked that it be noted we are only open from 8am-4pm and customer service assured me it would be delivered Jan 11. It is now Jan 12 and I have no order. I called and they advised me an attempt to deliver was made and no one was there. Once again, I advised me were only here until 4. So the ball was again dropped. The customer service rep again confirmed the order will be delivered today. If I do not receive the order today, I will be cancelling the order. However, this will be the last time I order supplies from you for my business. Horrible customer service!