Nissan
reviews and complaints

Since I’ve purchases the new 2023 pathfinder I’ve found three major issues that have made me decide to not repurchase another one, I’ve also owned several new Nissans, they have been my vehicle old choice. The problems I really dislike are first the drivers seat will not raise high enough to be comfortable, I had to buy seat cushions for this vehicle. Unacceptable. Seconded is two fold, the neutral shifter and the gas door. It takes 4 Steps to put this vehicle in neutral or when going through a car was the vehicle will lock it self in park, very embarrassing and dangerous, also the gas door gets sprung open going through the car wash when the brushes push on the gas door as you can’t lock it, this will in time tear off the door to my expense I’m sure. I’ve informed the dealer from the start but they say there is nothing can be done. I sat in the next level vehicle truck and guess what, the seat is perfect, it actually raises very high. Why can I not get the same seat frame, this will become a customer concern the more you sell, what can be done before I decide to get rid of this

Vehicle. Thank you from a very long term customer who may not return

On Thursday, April 13, 2023, I dropped my NV200 van off to Sheehy Nissan of Waldorf. The reason for the service appointment was the Air Condition was not cooling the van. When I arrived in the service shop I was met by the service advisor Que Carter–Osbourne. We spoke about the AC unit and that it should still be under warranty with the present mileage of 23,400. The service advisor took several pictures of the van front, sides and back. She also stated that the service technician will have to run diagnostics on my van and it might not be ready the same day. I agreed and left.

On Thursday, April 13, 2023, at 10:37 am I received a text from the service advisor stating “we can communicate thru this text message”. [protected]

On Friday, April 14, 2023, at 10:07 am, I texted the service advisor for an update on my vehicle. At 11:25 am she responded and said “I have to have my supervisor inspect your vehicle first and then I will give you a call with an update. At 2:38 pm I texted and asked “is there any updates” again she responded right back “ I am waiting to speak to my supervisor” At 3:25 pm I called to ask again “Can I please get a update on my vehicle” I was told vertically, I am waiting to speak with my supervisor. I asked what is your supervisor's name and phone number so I can get an update because “I need my vehicle for work” The service advisor then began to say “we ran a diagnostic on your vehicle and the Air Condition Condenser is damaged due to rocks inside.

I stated “I am not following this diagnosis and can you please hold on so I can get a family friend who is a mechanic on the line, that would understand this issue better. When I added him on the 3 way call Que the service advisor said hold on. We were on hold for 10 minutes. While I was on hold, I sent her a text to ask, "Are you still there? She responded back in the text and said “you’re on hold, one moment please. When she returned to the phone and began to tell us about the damage due to a rock in the condenser. The friend on the line with me asked “if they put any dye into the system to see where the leak was coming from ” the service advisor said “it coming from the middle”. My friend and I both stated that know one has ever done anything to the AC unit and if it’s leaking it's a manufacturing issue? The service advisor seems to have gotten frustrated. I asked if I could speak with her supervisor, again she kept saying he was busy with another customer. I asked his name and phone and she again said he’s busy with another customer. After holding this conversation for a few minutes with the service advisor she said his name is Christopher Heck. I asked if I could get a phone number. Her response there is no direct line to him and when he is not busy he will give you a call. She then just hung up the phone. That was very unprofessional and RUDE for any employee of a business to hang up on any customer!

When I called the main phone number [protected] and asked to speak with Christopher Heck. He was calling me, when I explained to the supervisor that my NV200 van is fairly new with less that 25,000 miles and not driven that much. I do not understand how a rock can do damage. I asked if he could send a pick so that me and my friend, who's a mechanic, could look at the damage. The supervisor responded with an arrogant tone and said “we are not sending any pictures, I can show you when you come to the shop”. The supervisor also said I leave at 5 o'clock. It’s a Friday afternoon about 3:50 pm, I am at work in St. Mary’s County, MD (about 55 minutes away). I had to rush to get to my vehicle, when I arrived at the shop in Walford my van was parked outside. The supervisor showed me (the bugs/bird rescued on the front bumper and told me to look under the front grill he said you will need a flashlight). I asked if the air condition was still under warranty. He said “no” When I said I needed to contact the General Manager and the Nissan Corporation. The supervisor then stated “until I hear from them that there is nothing he can do”.

When I pointed out to him “sir this is bug/bird poop and the black grill I am not seeing any damage” Mr. Heck proceeded to say that was the damage.

I am a very dissatisfied customer.

* I was first told my AC is still under warranty with less than 100,000 miles.

* The lack of communication on the updates of my vehicle.

* I don’t believe I am being told the truth about my vehicle.

* Employee hung up the phone. When I am trying to understand what is going on with my vehicle.

* The supervisor tells me (when I get to the shop he will show me the damage) which doesn't seem realistic.

Attached are pictures I took of what the supervisor said was damage.

Your attention in this matter is very important. I look forward to your responses in resolving this matter.

Thank You

Mary A. Isaac [protected]

Iserviceworks, LLC

17305 Brookmeadow Lane

Upper Marlboro, MD 20772

Service Department has not contacted me regarding processing of my vehicle. I have 1 call from the service department 3/27/23 that he was unable to get in contact with Protect my Car warranty company but as the vender he could have completed an online claim for the issues of my vehicle. My vehicle has been at Nissan since 3/23/23. The lack of contact has cause me stress with these issues. I strongly feel that this is discriminator and unfair because I am woman of color I can be set aside and disregard. I really need help in addressing these issues of concern about the operation of my vehicle and if things are getting complete in a quality matter. I plea for some help with this issues. Thank You Christy

My husband took my 2014 Rogue (which I purchased in 2017) to my dealer for inspection. I have taken it there since I purchased it. And for the most part trusted them. My husband sent me a text explaining that the car failed. When he got home and handed me the Automobile Status Report I read it through. It was noted that the vehicle did not pass because it needs a full rebuild of the sub frame and suspension. The estimate for that was $5844.96. On top of that they listed various other suggestions so that the total estimate was $9076.76. I could not believe that was all needed. In the 6 years I have owned it I only but on about 46,000 miles. I am 65 years old and didn't drive it off road or beat the car. I notified Nissan of my situation. They assigned me a "Regional Consumer Affairs Specialist."

I received a call from Jay, the regional consumer affairs specialist this morning. Reality is he is just another run of the mill person who answers the phone , certainly not a specialist. It only added to my disappointment in Nissan. Any time I asked a question Jay would give me the scripted response, I cannot offer any assistance with my problem. Three times he repeated that. When I asked a somewhat technical question once again I received a generic answer that he is not a technician. The call lacked empathy. It didn't matter that I was a loyal Nissan customer for about 15 years. I asked if I could speak with someone in a position to assist me he replied he is the one. I found that hard to believe.

He never even thanked me for being a Nissan customer.

Nissan is acting without integrity.

I went to Somersworth Nissan on 3/26/23 look at 2023 Nissan Frontier and did a buyers order with salesman Rodney. 5 mins pre approval done with Nissan finance for 60 months 770 a month. My goal was to take this back to my credit union refinance it. So was suppose to return to dealer on Monday to do all paperwork and pick up brand new truck. Monday 3/27/23 called my credit union and they wouldn’t finance that other loan because the term be the same wouldn't. Save me much in payment. They said just do the loan with the credit union my own I called dealership right away and they said that was fine but I’d loose [protected] dollars off the deal so this changed the numbers. I didn’t have this extra money to put down. So after a day dealing with them and my credit union I decided due to there games with numbers and bull crap to not buy there at all. Now they won’t give me back my 2500 dollar deposit on my credit card because I missed the line said non refundable deposit. Now the numbers for my credit union. Had changed anyways so there would had to be a new buyers order and they say they don’t have to give it back. So a new dealer on a brand new truck walks away with 2500 dollars and still will sell that truck and make out. I signed no banking paperwork or never took truck off the lot…all I signed was a buyer order which was number. I call this bad business practice to keep someone money if they can’t come to finance terms they want! A dealer can’t force you into a loan that would repo so now they can keep money of 2500.00 of this correct then I see how Nissan dealers make there money! I’m asking for a little help here. now keeping hundred dollars for time that’s one thing but 2500 dollars Casue I don’t agree with the terms come on!

Goodevening, im filing this complaint because I felted as though I was misguided and lied too by several nissian spokesperson. I was informed to bring my account current and that I would be able to request a modifcation on my loan by different account rep. Kepted attempting to make payments, didnot pay my rent as of yet, to try to catch up. I finally made the last installment on the 25th of the month and was told to call tuesday morning for my loan modification.Contact ray, the first person in that department who was very rude and hostil towards me, even told me to hang up the phone and call back, that he is not switching me to a supervisor (as I requested) I spoke with torry in complaint department, which she submitted my statement and she switched me to another person. I only owe 2,800 on my car, managed to pay 1900 in one month, im really disturb that I cannot get an extension to pay off remainder balance of my car, the last representative bought up that I used up my car defferment, yes I did, to buy food for my children and to keep my lights on because I had no help. I also advised the last rep that im a single mom with a special need son, so I cannot afford to loose my means of trasnsportation. Nissian and other car dealerships rely on us as cusomers to keep business open, we rely on your corporation for understanding and good customer care. I reach out to cusomer office earlier only to get turn away, he bascially didnt want to hear anything I have to say. I am asking for understanding, not only for myself but for other people that choose to purchase from youre company. Im hoping to hear from someone soon. Thank you and have a good day.

I purchased a new car on march 4th from Nissan of McKinney,with a msrp of $27780. I paid $27100. which included the TT&L. They made a good profit on my purchase. I was advised by my salesman that it included tinted windows, However since I was traveling from Seguin, which is about 30 miles east of San Antonio, and It is not feasible for me to drive back to McKinney, TX just to get the windows tinted, I suggested that they sent me a check for the amount of the tint which was $399. so that I could get it done locally . I was advised that I would have to drive back to McKinney Texas to get the work done. I have left messages for the managers to call me but never heard back.

I leased a new 2021 Nissan Rogue back in September of 22. From the moment I got in the car there were defect issues. My screen with the Apple Car play would go on off and not allow me to have navigation, back up camera, etc. After bringing it back several times and the dealership telling me it was my USB cord and they didn't see anything wrong I finally starting videoing my screen. Well, after doing a diagnostic they said it was defective, and 9 months later it was finally repaired. All they did was refund me 1 month of my lease payment because I had a loaner of lesser value. I also noticed that my driver side mirror never worked. However, I had no patience to deal with this dealership or Nissan. I waited until my car was due for an oil change to have that looked at another dealership closer to my home. At that time I found out that my side mirror was indeed also defective. It took a month to get the part, and had another loaner of lesser value. When I finally got it back, the dealership had never programmed it properly so I had to go back again. Needless to say, I have paid my lease on time, been a loyal consumer for 7 1/2 years ( this is my 3rd rogue) had my daughter lease a rogue sport, dealt with an inept service departments and Nissan Consumer Affairs. They will not offer me another reimbursement of my lease for the 2nd time I had a loaner car, to pay for part of my last 17 months lease payments for a faulty car that was leased to me without full disclosure of it's issues, to take the car back early, to acknowledge any wrong doing, and lastly they weren't even nice. They were indignant and uncaring. I am disgusted with this company and find it appalling that no one is willing to do anything to make a loyal consumer somewhat happy through a horrible experience. Clearly consumer loyalty means nothing to them! I will never lease another Nissan, and will tell anyone else to think twice.

I think I already have a case with this but also want to file a claim on the seller of my atlima transmission going out This saleman knew about the cvt tranmissions and they are going out before 130000 miles Greg Merritt sold me this car $12000 cash 2 years ago and he wont even return my calls so yes Im filing suite on him and nissan Call me at [protected] Thank you tracy ayers

Dear Sir / Madam,

Please note we have made the engine service on JUNE / JULY 2022 in your EVM, service centre erode. We have attached the perform invoice for your reference. After we pick up from the service, within two days CAR has stuck-up in the high ways. We have informed them and they corrected the problem and said “ timer Issue “ it will not happen again.

Once again, while we return from bangalore on Jan 23, suddenly heavy noise from engine and smoke from silencer, get struck and off at the time of 1.15 am (near Krishnagiri). We with our family suffers a lot at that night time. We have followed all their instructions mainly speed limit of not above 70 km.

After we have send the car to EVM, for warranty they said it will covered by warranty its “TIMER ISSUE “and you no need to pay. By today they are complaining on us and ask us un necessary questions to make us to pay after two weeks FROM THE DATE WE GIVE THE VEHICLE.

1. From the beginning we have paid with out any word for the service with trust on EVM.

2. We are facing Continuous problems from the VECHICLE AFTER WE MADE THE engine service.

3. They are changing their words from one time to another according to their convenience.

To be honest, I have spend more and as we have still trust on EVM, I writing this mail. hope you can understand my situation and do the needful without any charges and return our vehicle safely.

KINDLY CHECK AND DO THE NEEDFUL.

When driving down the road I can not drive under a overpass or a Bridge with a Span or a Traffic Signs that hang from pole over the rode? I live at the Beach so the overpass and Bridges are unavoidable and when I go under any of them my car slams on its brakes automatically! Car behind me are slamming on their brakes I have about been hit many times! I took it to John Lee Nissan and they want to charge me to look at it! No! I have done nothing to warrant having to pay anything! After researching do see there are class action suits against Nissan for this problem! I just want my car fixed before I get hurt or killed!

Date of incident 10/4/22. Nissan Maxima (miles: 27225) was delivered by tow truck to Ramar Auto in Humacao PR. It was diagnosed that the Alternator was not charging by the service dept. The vehicle was promised by 10/15/22. On December 2022, the vehicle returned once again in a tow truck to the same dealership. Once again, the issue was the alternator. This time was identified, no charge coming from the alternator and alternator connector was broken. This was received by the dealership as a warranty service. So many excuses has been given, like delays on the receipt of the part (an alternator?), closure of dealership due to the holidays, etc.

Multiple calls and physical visits has been made to the dealership seeking resolution. An appointment was set to discuss further with the dealership's owner. The owner showed up with 2 attorneys. I assume as an act of intimidation. Interestingly, one of the attorneys claimed to locate the part, at the end of January 2023. From December 2022 until this day 2/8/23, still the vehicle remains at the dealership. Not fixed, and with no information as of when the part will arrive.

My name is Stella Kwan. I bought the said vehicle, a 2019 Nissan Murano, from Country Sun Automotive Limited Partnership (dealer) in September 2019 (VIN:5N1AZ2MS9KN16304). Then I realized that upon close examination of the vehicle, I found that the hood could not be completely closed and there were gaps on the driver's side dashboard. I took this to a qualified auto-body mechanic for advice. He said it was due to manufacture defects and there is nothing he can do. I took it to the dealer and was told that this is the responsibility of the manufacturer, Nissan Canada. I sued the dealer and was told that I should sue Nissan Canada, not the dealer, since this is a manufacturing defect. I agreed with the dealer and withdrew the case. Now I am seeking compensation from Nissan Canada for the cited manufacturing defect.

My issue is with my customer service experience in getting my oil changed, my windshield wiper fluid replaced, and my tires checked out for a flat. I asked the merchandiser for an oil change, to fill my windshield wiper fluid, and to check the air in my tires. The temperature had dropped and I wanted to make sure my tires were full, but I thought I might also have a nail in my tire. I was informed by Nissan's service department that there was a nail in one of my tires and that there was nothing they could do to fix my tire. I was told that I would need a new tire at a cost of 200 dollars plus that I was not prepared to pay for. And so I told the customer service rep that I would be taking my car to Discount Tire for a new tire since I've bought tires from them before and could get a discount. What I found was, the tire was fixable and at no charge to me. So not only was my tire totally fixable and they neglected to at least give me this option, but they also neglected to refill my windshield wiper fluid. What can you do to make this right before I report this to the BBB. Because I have proof of this fraudulent behavior and will not rest until this is remedied to what is right.

I looked at my bank statement and confirmed two payments where made for October. Yet on my online mobile for nissan it only showed one payment of 623 on 10/9/22. I called the company they told me send my statements to confirm the two payments and until this point 1/21/22 nothing has been resolved. My second payment was withdraw on my account 10/17 but they keep giving me the run around saying it was the 10/9 payment reentering which is not true. The bank confirmed two individual payments posted and cleared the funds where deducted by nissan finance. Nothing has been resolved yet .

I purchased this car In 2014 and it still has Only 46,389 miles on it now. First top stop being able to raise it or go down ! Now a loud beep continued while car is in drive. Cannot get the trunk to open now ! Drove a Toyota 4 Runner for 25 years and No problems still runs over 200 thousand miles ?! AC works everything works . Why cant Nissan build a car like that. This will be my LAST NISS

On December 31st around 9:00am my daughter had went to Kingston Nissan to go and have an oil change because it was needed and an employee had approached trying to get her to pay something that was not needed saying “is your car shaking when you’re driving"as my daughter had responded with"no absolutely not my car is fine and I’m here for just an oil change" at around 2:30pm my daughter had to head down to the city because my wife was coming back from a trip she had, and as she was on her way there my daughter had felt a weird shaking in the car but just left it at that because maybe it was just the streets in the city, as my daughter was coming back the car was shaking and it was extremely bad making are way down to the highway my daughter had called me saying her car isn’t sounding right and the car was trembling sounding like a helicopter and not working properly she managed to get out on the new Paltz exit around 3:00am when I told her to go into a near gas station when a cop had came behind her and stopped her to make sure she was okay and that her driver side front tire was about to fly out when my daughter had came out of the vehicle the cop had told her that she was missing all 4 lug knots on that tire and 1 on the passenger front tire I ended up having to go pick her up and we had to get the car towed to Nissan on our insurance expenses and then January 2nd we went to the dealership and they knew that they were in the complete wrong, that it was their fault and agreed to fix it at the point we were relieved and happy but then after they had gone to fix it the car was still making weird noises so my daughter took it back to the shop to have it rechecked and then they said the two rims in the back was bending inwards and we told them we don’t wanna spend on new rims so they told us that we can get two used rims that were refurbished and we agreed to do that and the next day they had sent me an estimate of $836.78 for an alignment and two rims and 4 tires so I signed it agreed to have that done not paying any more then that. So today January 20th my daughter took it in to have all that done and after they performed the work they wanted to charge us with $1500.00 making us try to pay for new rims and all that work. But they had never showed us how much the rims were gonna cost because on our estimate it says that the rims were gonna be at no charge and their excuse was that there system had some sort of glitch. We ended up not being happy with any of that as my daughters life was put in danger and there way of running business is extremely poor

I am so pissed I called corporate I bought my car on December 2021. I called you guys and you tell me its wear and tear. OH MY GOD! I know he didn't say that. I have 20,000 miles my tires was needed back in 2022 but they are so expensive. 20,000 miles is not wear and tear. I may be a woman and I have bought many of cars and I have never needed tires or brakes after I bought them. Maybe at least 35,000 yeah but not at 20,000 and I didn't need brakes at that time. This is the first time I ever bought a Nissan car. If this is not resolved then I want buy another. I pay 512.31 a month and I add extra 200.00 or more a month and sometimes pay extra payments. If this is not resolved I will keep putting things on the internet don't tell me its wear and tear do you think I am stupid. You are aware of these complaints because I pulled it up online and the first thing I saw was about Rogue 2021 and the tires and brakes are bad on many of them. I am going to ask nicely please make this right. if you do not I will tell everything I am telling you right now to everyone I know. I will post this on Social medica and how quick do you thing they will respond anyone that have bought a car. I already found 1 person in half a day. She stated her the transmission was slipping on her car and you would not fix it. Told her it was wear and tear. You are not going to do that to me!

The financial department manager, Maria flat out lied to me advising that at Nissan Surf City there is no one available from the GAP insurance department on the weekend; however, I was advised by several sales reps that they were at the HUNTINGTON BEACH location available on weekends. Maria hung up on me when I was having a discussion with her and then would not answer my calls thereafter. She assured me on Wednesday that I was to receive my refund check in the mail with 2 days and I have not received it. I called her to find out if it had been mailed out but she would not answer my calls as they were very busy with customers. What about me? I’m a customer too. She has been unprofessional and flat out lies. She should NOT be working with customers if she cannot handle legitimate questions or concerns. This Nissan location has gone downhill in the past two years and I will not be back.

On the morning of Sat. Dec. 24, 2022 when I turned on my vehicle, a red flashing symbol indicating the passenger seat belt needed to be serviced at the dealership. On Mon. Dec. 26, 2022 I arrived at Reed Nissan located in Orlando, Fl. at 8:15. After 3 hours and 45 minutes later I was informed when a diagnostic was done that the flashing light on the dashboard was connected to the passenger seat belt which is also connected to the passenger seat cushion which in fact if not repaired/replaced (if in an accident) the air bag will not deploy. I was also informed that the extended warranty that I have does not cover the part and not even Nissan warranty did not cover it either. So the grand total for the repair/replacement parts is $3390.61. Now I love my car, and try to take care of her but I feel that this is a safety issue, one of many issues with this vehicle and that's why this particular vehicle was discontinued. My vehicle is a 2014 Nissan Murano CrossCabriolet with less than 85,000 miles which makes the vehicle 8 yrs old. I bought this vehicle when I retired and it's my forever car, but I see the repairs are a little bit much to handle. I called and filed a complaint on 01/05/2023 and spoke with an agent for about a good 20-25 minutes in between the system hanging up on me and her calling me back to finish filing. She seemed very understanding about my situation and kept telling me that she would see what could be done. At the end of it all she said because of the age and the miles on the vehicle she was not able to help me. Then why did she lead me to believe that help was available. She gave me a claim # which is #[protected] and sent me on my merry way. I love my car, I feel safe in it because of the size of the car.