Menu
Nike Customer Service Phone, Email, Contacts

Nike
reviews & complaints

www.nike.com
www.nike.com

Learn how the rating is calculated

1.4 1027 Reviews

Nike Complaints Summary

96 Resolved
930 Unresolved
Our verdict: If considering services from Nike with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Nike has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Nike. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Nike reviews & complaints 1027

Filter reviews by rating
5
1 review
4
0 review
3
0 review
2
0 review
1
0 review
Sort by:

Newest Nike reviews & complaints

ComplaintsBoard
S
11:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Nike Air monarch iv shoes

I have 3 pairs of Nike Air Monarch IV shoes purchased in the last 1-2 years and the right shoe in each pair squeaks and has done so consistently and loudly since purchase. I thought it might go away but it has not and I see it seems to be a common complaint of others.

I do not recall specific purchase dates and no longer have receipts. I have contacted Nike and filed a complaint with BBB to no avail at this point.

Desired outcome: Even long out of refund or warranty as this appears to clearly be a defect, I would like replacement or refund for all 3 pairs.

Read full review of Nike
Hide full review
ComplaintsBoard
J
9:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Nike Item never received and insulting message placed in my account.

I ordered an item from Nike on 8/5/2022, and was never received. I tried reaching out however, customer service stated they were not able to assist and said the following. "We are unable to provide any additional courtesy refunds for Nike.com orders on this account. We can no longer initiate any carrier investigations or provide any further courtesies for packages sent to you. For further assistance you will need to contact the carrier directly about your shipment status." To suggest I want "courtesy" refunds is disrespectful and insulting. It is the responsibility of Nike to provide me with help to get this resolved. I spent 110 on this item and am not going to lose that. The order # is C00963691278.

Desired outcome: To get this insulting message and stipulation from my account and either get the item I ordered or get a full refund.

Read full review of Nike
Hide full review
ComplaintsBoard
S
7:10 am EDT

Nike Mercurial soccer cleats

These cleats from day 1 on use have smelled worse than anything we’ve encountered. We have tried cleaning them, airing them out, baking soda, and the shoe balls that kill odor and nothing works. Its a smell between cat urine and bad vinegar. It permeates everything. We have even had to get a new soccer bag as her high school classmates were complaining so much.

I see Nike has recognized the issue to a very small point (https://www.footy-boots.com/bbc-investigates-smell-nike-products-5361/ ) but I think that it is because customers are afraid to complain. We would like this situation rectified as I spent the weekend trying to determine the best course of action to reduces or remove the smell from the horrendous boots. Thank you.

Desired outcome: We’s like a new pair of comparable, non-stinking white/blue soccer cleats size 7.5 women’s or a refund for a new pair of cleats she can pick out online or locally

Read full review of Nike
Hide full review
ComplaintsBoard
D
5:02 am EDT

Nike Shoes falling apart only 4 months old

I received a pair of Nike for Christmas as a gift from my husband and actually didn’t wear them until Jan 2022 on a trip to South America with my husband. In April I noticed the rubber was degrading and crumbling where the fabric meets the sole on the exterior. This has increasing gotten worse and I would like the shoes replaced. Nike should not last 2 months or less.

Desired outcome: I would like the shoes replaced or a credit for them… my husband has the receipt.

Read full review of Nike
Hide full review
ComplaintsBoard
M
10:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Nike Nike Shox, Nike Shox TL Nova

I bought 4 pairs of Nike Shox and all fell apart. One pair is red and white, another pair is brown and bright blue,the other is yellow and white, the last pair were lemon venom and white. All of them the soles have come apart,from the Shox, the Shox TL Nova, the Shox just crumbled after one wear. I really like my shoes and just want them replaced. What good is it if I buy what I thought are good quality shoes and have them fall apart after one wear?

Desired outcome: I would like my shoes replaced. Or compensation to replace my shoes I really do like them. I am just tired of them falling apart.

Read full review of Nike
Hide full review
ComplaintsBoard
G
12:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Nike Mens nike reax 8 squeaking with every step

I bought these shoes and actually paid more than I normally do for sneakers but they seemed very supportive and comfortable. I always wear nike. After about 1 month they are making horrible and loud squeaking noises with each step. So much that people stare at me at the gym. I am a week past the store return date and I would like to either have my money back or some new shoes that don’t squeak so probably not the same kind.

Read full review of Nike
Hide full review
ComplaintsBoard
P
4:23 pm EDT

Nike Nike vapor max shoes

Nike vapor max shoes. I bought two pair of Nike vapor max for $230 each. After a few months the air bubble bust. Now the shoe is worthless. I look on the Internet. And half the people that bought this product is having the same issue. I tried to take them back they told me it was too late. I tried to fix the shoes with silicone it didn’t work. This is a defective product. I need special shoes because of my leg condition. And Nike should reach out and correct this problem and look out for their customers. Hope I don’t have to go to the news make this public. !

Desired outcome: I would like credit towards two pair of shoes equal value of my choosing for $460 back. Nike should look out for their customers. I saved money for those shoes cause I need them I can’t afford to keep buying more!

Read full review of Nike
Hide full review
ComplaintsBoard
B
2:26 am EDT

Nike Tekkie

Good day,

I trust that this email finds you well.

I bought the below Nike Tekkies last year as a birthday gift for my father and by my disappointment it did not even last a year before the material started to tear by the front side of the tekkie as shown on the images. I paid R1199 for this product?

This is extremely disappointing as I paid a lot for this product with the thought that it would last as Nike is supposed to be a good tekkie and brand. I do want to post this on other platforms to warn other people not to make the same mistake as what I did.

I would appreciate any response from Nike as that is the least that can be done.

Thank you.

Bernelee

[protected]

[protected]@gmail.com

Read full review of Nike and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
Simavo Smith
Simavo Smith
Auburn, US
Jun 07, 2022 7:29 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Why Nike Swoosh is only available for employees https://www.guidancessite.com/activate-nike-swoosh-account/

ComplaintsBoard
F
3:05 pm EDT

Nike Nike shoes

Hi there,

I brought a pair of Nike shoes for my Dad as he is now retired and enjoys walking quite a bit.

I brought these shoes over 8 months ago and the shoes have squeaked whenever he walks ever since.

It didn't bother him at the beginning but now it is just ridiculously loud.

We have tried putting baby powder into the shoes, letting the shoes dry on the radiator, etc. but nothing has worked.

The shoes do not have removable soles so that is not an option either.

It just seems unfair that I spent 80.00euro's on shoes and now my Dad is nearly embarrassed to wear them out in public due to the squeak!

They are not a fancy Nike shoe by any means, but he should at least be able to wear them on a daily basis.

Desired outcome: A new pair of shoes or some kind of advice that actually works to get rid of the squeak!!

Read full review of Nike and 1 comment
Hide full review
1 comment
Add a comment
K
K
ken violette
, US
May 02, 2022 3:09 pm EDT

Air Monarch

Same problem! Black pair and white pair. So loud it scares cats from thirty feet.

View 0 more photos
ComplaintsBoard
M
9:12 pm EDT

Nike Nike Air Max Wore Out!!!

I Just Started Wearing Pair Brand New Air Max And Their Already Wearing Out, I’m An Avid Nike Purchaser And This Is Not The Only Pair I Have That IFeel Are Waste Of Money!

Desired outcome: Replacement!!!

Read full review of Nike
Hide full review
ComplaintsBoard
T
10:26 pm EDT

Nike Paint coming off air max 97s

I just bought Nike air max 97s about 2 weeks ago and I have worn them probably 5 times and the paint on the side started coming off already. I was wiping them down with a wet wash cloth being very gentle. I paid a lot and it’s disappointing. I bought them from footlocker

Read full review of Nike
Hide full review
ComplaintsBoard
R
6:14 pm EDT

Nike Nike reax 8 tr squeaking

I usually only by Nike but that might change ...I have a new pair of Nike reax 8 tr I just recently started using them bring them on my trip out of country. ... And from day one of my trip they have been squeaking actual very unsafe in other country's cause it points you out as a target and you are noticed. Please help loved my old pair in fact I still have them also. But this is a travelers nightmare ... Please Help #Nike

[protected]@yahoo.com

Desired outcome: Replace or tell me how to fix

Read full review of Nike
View 0 more photos
Hide full review
ComplaintsBoard
M
4:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Nike Nike air zoom tempo next shoes

I purchased these shoes on February 18, 2022, wore them on February 24, 2022 for the first time and they cut my achillea heel by the time I got home from my run I was bleeding. I contacted the company explaining what had happened.

The young man told me to send the shoes back and they would give me a refund. I contacted the company on March 13, 2022 to see the status of the return and spoke with a lady name Jessica who said they had authorized my return, then on March 14, 2022 I received a package via UPS from Nike and they sent the shoes back to me saying " Unfortunately, they were not going to send me my return as the item does not meet their return policy. I am not understanding how a shoe that a customer cannot wear that cost 219.00 doesn't meet their return policy.

Read full review of Nike
Hide full review
ComplaintsBoard
J
8:07 pm EST

Nike Childs nike trainers

Recently (November) my daughter purchased shoes for her three year old son.

She wanted to buy a quality trainer.

Within the first month of wear the stitching at the upper front toe edge of both feet became unstitched. Whilst this does not mean that his toe pokes through, it looks terrible and they cannot be worn 'out' They have hardly been worn, the child is not a rough and tumble child.

I am really disappointed at the quality of this shoe which I consider expensive ($65) for a very young child. I would like to see you replace them or give her a credit/gift voucher so she can buy something else.

Thank you. I know quality is something you are proud of with your brand as is customer satisfaction and service

Regards, Judie Dowler

Desired outcome: Refund/credit/gift voucherI don't mind, so long as we can buy another pair

Read full review of Nike
View 0 more photos
Hide full review
ComplaintsBoard
D
5:20 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Nike The Nike tee

I purchased Nike Tee, Dri-Fit. This was purchased in August 2021 from Inter Sport Mount Gambier. This has only been worn whilst training with the Mount Gambier Runners Group and as such does not get a huge amount of wear as can be seen by the front Nike Trail transfer on the front and the tee shirt description on the back of the neck. However the black Tee shirt is now going a dark brown in colour. I went into the store, attempted to speak to one of the staff members to resolve the issue, because I have misplaced the receipt, Intersport will not communicate with me regarding replacing the tee shirt.

Desired outcome: Replace tee shirt

Read full review of Nike
View 0 more photos
Hide full review
ComplaintsBoard
J
11:06 am EST

Nike Unfair selling methods

Been a member of this app since 2019 and not one time have I been able to buy a pair of collectible shoes on this app yet as soon as the draw closes and I get notified that of course I didn't get picked for the draw I can go on social media and ebay and find people selling these same shoes for double or triple the price and they have multiples of the same sizes available... I just don't understand how.

Desired outcome: I'd like a response or help as to how a normal person can purchase things they like on your app

Read full review of Nike
View 0 more photos
Hide full review
ComplaintsBoard
T
9:09 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Nike Nike Air Max Mens Trainer

Very badly designed shoe. The gel system runs the whole length of the shoe which does not allow any bend therefore not allowing plantar or dorsi flexion. After wearing these trainers for walking, running and weight training i have ended up with damaged knees. Having worn air max for many years and always being satisfied i am very disappointed after spending 120€ on what i expected to be a good shoe to now be injured and needing to buy new trainers again. Also i have found it impossible to find a direct email to complain directly to Nike.com

Desired outcome: Financial compensation

Read full review of Nike
View 0 more photos
Hide full review
ComplaintsBoard
E
2:19 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Nike Nike Air Force Ones

My daughter bought a pair of shoes with her Christmas money right after the New Year 2022 and they are already falling apart. The shoe itself is fine; however, the Nike check is coming off due to the threat becoming undone. I believe it is a sewing defect. Please let me know how this can be resolved.

Desired outcome: New pair of shoes. Air Force Ones Women size 8.

Read full review of Nike
View 0 more photos
Hide full review
ComplaintsBoard
T
4:22 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Nike Shoes

I received a pair of nike shoes as a gift . Wore 3 times and on the fourth time the bottom of sole came off. Pictures attached ..I have purchased your products over the last 20 years at least , never had any issues with them

Tried to return , but was given a hard time over them .Can you suggest how to put sole back on so they don't fall off ..very disappointed.

Thank you

Read full review of Nike
Hide full review
ComplaintsBoard
R
12:14 pm EST

Nike Nike tns

I bought my tns a moth ago and the sole has broke at the bottom of the shoe what should I do

Read full review of Nike
Hide full review

Nike In-depth Review

Product Range and Quality: Nike offers a wide range of products that cater to various sports and activities. From running shoes to basketball gear, their product selection is extensive and diverse. The quality of Nike products is exceptional, with a focus on durability, performance, and comfort. Whether you're a professional athlete or a casual fitness enthusiast, Nike's product range and quality are sure to meet your needs.

Website Design and User Experience: Nike's website design is sleek, modern, and user-friendly. The layout is intuitive, making it easy to navigate through different categories and find the desired products. The search function is efficient, allowing users to quickly locate specific items. The website also provides detailed product descriptions, sizing charts, and customer reviews, enhancing the overall user experience.

Pricing and Value for Money: Nike products are known for their premium quality, and as a result, they are often priced higher compared to other brands. However, the value for money is excellent considering the durability and performance of the products. Nike occasionally offers discounts and promotions, making their products more affordable and providing customers with good value for their money.

Customer Service and Support: Nike's customer service is commendable. They have a responsive and knowledgeable support team that can be reached through various channels, including phone, email, and live chat. They promptly address customer inquiries, provide assistance with product-related issues, and ensure customer satisfaction. Nike's commitment to customer service sets them apart from their competitors.

Shipping and Delivery: Nike offers reliable and efficient shipping services. They provide accurate tracking information, ensuring customers can monitor the progress of their orders. The delivery times are generally prompt, and Nike takes necessary measures to ensure that products are well-packaged and protected during transit. Overall, their shipping and delivery process is smooth and reliable.

Return and Exchange Policy: Nike has a flexible and customer-friendly return and exchange policy. They allow returns and exchanges within a specified timeframe, provided the products are in their original condition. Nike provides clear instructions and guidelines for the return process, making it hassle-free for customers. They also offer free returns, which adds to the convenience and customer satisfaction.

Brand Reputation and Trustworthiness: Nike has established a strong brand reputation over the years. They are known for their commitment to quality, innovation, and performance. Nike's association with top athletes and sports teams further enhances their credibility and trustworthiness. Customers can rely on Nike to deliver products that meet their expectations and provide a positive overall experience.

Social Responsibility and Sustainability Initiatives: Nike has made significant efforts in social responsibility and sustainability. They have implemented initiatives to reduce their environmental impact, such as using sustainable materials and reducing waste. Nike also supports various community programs and initiatives, promoting inclusivity and equality. Their commitment to social responsibility sets a positive example in the industry.

Innovation and Technology: Nike is at the forefront of innovation and technology in the sports industry. They continuously strive to develop and incorporate cutting-edge technologies into their products. From advanced cushioning systems to moisture-wicking fabrics, Nike's innovative approach enhances performance and comfort. Customers can trust Nike to provide them with the latest advancements in sports technology.

Overall Customer Satisfaction: Overall, Nike excels in meeting customer expectations and delivering a satisfying experience. Their wide product range, exceptional quality, user-friendly website, and excellent customer service contribute to high levels of customer satisfaction. Nike's commitment to innovation, sustainability, and social responsibility further enhances their reputation. Whether you're a professional athlete or a casual sports enthusiast, Nike is a brand that consistently delivers on its promises.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Nike customer service

Phone numbers

1800 062 3550 1800 811 6453 More phone numbers

Website

www.nike.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Nike?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Nike Customer Service. Initial Nike complaints should be directed to their team directly. You can find contact details for Nike above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Nike. Discuss the issues you have had with Nike and work with their customer service team to find a resolution.