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4.5 1942 Reviews

NetSpend Complaints Summary

537 Resolved
268 Unresolved
Our verdict: With a good resolution rate, NetSpend generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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NetSpend reviews & complaints 821

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4:41 pm EST
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NetSpend skylightpaycard.com

We called Skylightpaycard.com to get a refund of money that was sent there via the employer and spoke to agent "Jojo". He took the information to close the account and assured us a check would be sent within 2 weeks or less. That call was made on the 21st of October 2022 at 4:30 Pm CST.

Today is November 10th 2022 and no nothing has arrived in way of a check. Called Skylightpaycard.com to ask where is the check. "Ann" said she knew nothing about it and gave us the run around. We will be calling back until we are sure the check is sent out. For such a large company, the customer service is deceptive and arrogant. Better care of potential customers is severely lacking. We need an immediate solution.

Olga Valencia

[protected]

Desired outcome: The account is closed, REFOUND OUR MONEY.Thank you.

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2:26 pm EST
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NetSpend Netspend customer service

I have been a loyal customer with Netspend for many years but after today I sadly had to close my account customer service was extremely rude an was intentionally not helping me once they had excess to my account they started deleting cards attached to my account an canceling out what I was calling them for which was for a charge that shouldn’t have been on my account the gentleman said his name was rue an he really is a sick person now I just hope they close out my account an mail me my money that remains still in the account my father has cancer an I needed that money to help him

Desired outcome: I just want my money that is still in my account be mailed to me in a check or wire transfer

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12:33 pm EST
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NetSpend Netspend paypal prepaid

I paid 160 for my rent t get a paypal prepaid card only to try to activate it and them tell me that they can't do it and they have to issue me a check and that is it. It takes 7 to 10 Days to receive in the mail and that they ca t do anything about it. I won't have a address after today and I have 3 kids they refuse to sending over night, or to my paypal, or to my bank account. They customer service people were so rude!

?

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9:20 am EDT
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NetSpend my refund

you people closed my account and l am waiting on my check of 3890.00 dollars it has been 10 days where is my money . l have people to answer to they want there money too right now l am paying late charges all on my creitcards. l hope that you sent it to the right address which is 6415 franics dr, victor ny 14564 if l do not get soon or hear from you l will have my lawyer take what ever mesrements . Donald Mclean

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12:38 pm EDT
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NetSpend Visa card

10/28/22, 11/1/22,11/2/22 - netspend is the worse! Do not buy one of these cards!

I assist homeless individuals. A person has a chance to stop living in his car; as senior who has been to the hospital twice b/c of blood clots in his leg and still currently has them. He put $300 on a visa netspend card — thinking it would be "that easy" — they took his money — of course quickly. Netspend does not answer their phone. You will get a recording saying they "are unable to talk to you." I faxed, scanned, emailed the identifying documents they requested.. I did this 5 times. On the 3rd time I was directed by "kimchester" that the copies of the social security card and proof of address was "accepted" but not the copy of the id b/c it was "too dark." I faxed, emailed, scanned another copy of the id — I was then contacted (email) by rhoxan saying that I needed to submit the "required identifying documents — all of them." not the 1 that kimchester requested but now all 3. I emailed them back asking why are there 2 different requests and still no response. My client is sickly and only needs the $300 to move into an apartment.

Do not buy a netspend card. You will not get reputable or knowledgable assistance. These customer service people do not communicate with each other and have no idea what they are doing! It's a well planned facade and in this situation, a man's life is in the balance — no one cares at netspend!

Desired outcome: phone or respond to my email. I WOULD APPRECIATE SOMEONE TO VERIFY HIS DAMN IDENTITY SO THAT WE CAN USE HIS MONEY that is being held and not released by Netspend!! [protected])

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7:47 am EDT
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NetSpend Putting money on card

Again I have complain that netspend will let me sign on to safe but when I tried to put money on my card it wont let me still keep getting a message saying we are experiencing some techical difficulties please try again later call them a lot still same problem now its almost 2 months on 11-3-22 these people dont care and its time that they should have they cards pulled from all the stores

Desired outcome: get it fix or stop selling cards if it not going to work

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4:31 pm EDT
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NetSpend Reloadable ccard

Tried to activate a reloadable card and was not successsful. My grandaughter purchased a 100 card and was not able to activate without proper indentification. i called customer service and for help and no help other than saying you must open an account to activate your card. I told them i just want the card activated to use for that one time and i still got a run around saying you need to give personal information just to activate the card. This is total nonsense and they call this a global company who cannot solve a simple problem and just activate the card up to the amount thats on the card. Best of yet they cut my phone number off.

Desired outcome: I woukld like this problem resolve.

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12:40 pm EDT
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NetSpend Pre paid card with two month delay on refund

Hi, I was a customer of NetSpend prepaid debit cards. Unfortunately they were unable to identify my who I was and due to me submitting documentations that would have been sufficient but somebody just didn't want to do their job. Therefore I waited 3 weeks while they said that there was going to be a refund within 10 business days there was not the the worker did not do their job. I lost my house. My kid and I who is six got put out on the streets with nothing else but the clothes on our backs. I don't understand how a company as big as this one would feel justified that they're doing good enough job when they're putting people out on the streets when it was my money that was loaded and where they couldn't verify who I was. It was not a goddamn business because I was just trying to pull the money off of the cards. Therefore when I tried to resolve the issue nobody called me back. I hung up on every time that I called in. I got put on hold for 3 and 1/2 hours. While then the manager hung up on me. The floor supervisor at this call center barely spoken in English. I could not understand them. Therefore, they were redundantly uneducated in the way of their business. Therefore, when I ask to speak to their superior, I got hung up on. So I wrote a email to the CEO of NetSpend or the president of NetSpend company and then I had a lady call me from the corporate office who has not returned my phone call and five business days when I was supposed to receive five separate checks for them closing out. My NetSpend accounts I have only received one. The job is not done nobody's returning my phone call. I'm out $1,100. It was supposed to be 24 to begin with. So you tell me where the other money went? I am dissatisfied and I'm going to the f****** media with this I'm going to let them know that this company lets little kids and single mothers go live on the streets because they wouldn't release my money. I would not recommend this company nor would I ask for anything to do with this company. I'm going to sue them

Desired outcome: All I wanted was my money which was $2,400

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3:42 pm EDT
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NetSpend Can not access my money nor activate my card

I purchased a $500. Netspend in Texas in March 2020, in Texas when Covid hit, as emergency funds for my return trip to Canada. I did not need to use the card. Today I tried to activate the card and was unable to do so. I called the number provided and was told I needed to send a copy of my Social Security card and a recent invoice for my home. I also tried to change my address to my Canadian home. The clerk was unable to input that in to their system.

I told them I did not feel comfortable sending that info, especially with all the complaints listed against their company. I asked for a supervisor and waited 32 minutes before I hung up in digust.

When I called back and went through all the same BS, I asked to close the account and send me a check for the balance of $500.00. They would only send the check to the old address in Texas where I have not been in 31 months.

They would not even record my Canadian address. Having read the 672 complaints filed against this company, I feel I have been scammed out of my money.

I strongly suggest everyone avoid these thieves - Just read the complaints at

https://www.complaintsboard.com/netspend-the-companies-practices-and-hidden-charges.

Note...I am out $500.00

Desired outcome: Refund my $500. to my Canadian address.

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3:14 pm EDT
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NetSpend Visa Prepaid Card

I bought this card for my nephew to use it at the airport on October 11, 2022 at 12:03. He called to have it activated, they kept him on the phone for about 2 hours and the card was not activated. He left the country.

I made a claim to them with the proof of purchase, the DL Id. I spent one hour and half bouncing from one

Now they want me to send them my Social Security Card, utility receipts, etc.

In essence, they won't give me my money back.

This is just a scam, and what is sad is that Walmart is endorsing the sale of this card.

Desired outcome: I want my money back

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5:50 pm EDT
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NetSpend Visa debit card ending in 2995

Initial phone call to Netspend to [protected] on 10/08/22 California time 1:09 pm afternoon. I Loretta M. Wilkinson Jenkins was checking my card balance and found out that a block was put on my gray debit card, called back to find out why on 10/10/2022 at 11:02 am, a female rep stated because it appeared that some tried to purchase a $150.00 item at Amazon. Loretta's response was that I had not ordered any such item or items and that it was not me, then I asked the female rep to take the block off, and she stated that she did, then some few hours later at a nearby Safeway store, I tried to get cash back and the purchase was denied. I need the block removed and stop putting a block on my account, to try and keep my funding. It's a scam Netspend employees are doing to keep customers money and right not I'm due a total of $350.00 there was another situation where I tried to send money to Captial on via the phone, back in December of 2021 the transaction amount was $150.00 send a copy of Capital One's statement and nothing was resolved, it was treated as though nothing ever happened.

Amazon does not have any card on file with the number ending in 2995 referencing me, Loretta M. Wilkinson.

Desired outcome: the Return of my two bad situations of finance, the most recent being that of $160.00 on the card Netspend ending in 2995 as of 10/10/2022 P.M. And also, my $150.00 of December 2021

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11:51 pm EDT
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NetSpend Debit card

On or about 09/14/2022 $250 was direct deposited from my payroll account to a netspend account using debit card **********28861 and **********7290. On or about 09/21/2022 Amazon Prime attempted to deduct $149.06 from debit card ******28861 for an annual renewal. Netspend declined the transaction and issued an alert via text message. I did not recognize the charge and the card was suspended. After brief investigation I realized my mistake and used ******7290 (same netspend account) to authorize the transaction which was approved and the funds were deducted leaving approximately $150 remaining in the account. I attempted to access the netspend account but was refused access with a message to contact customer support. I contacted customer support and was instructed to email or fax images of my social security card and drivers license before access to the account would be granted. I refused since I believe this information is extremely sensitive and the means for data transfer netspend was requiring is not secure. I told netspend to close my account and refund the remaining funds to the address on record. I was told this would occur. As of today 9/09/2022 I have not received the funds and contacted netspend to inquire regarding status of the refund. I was informed that no refund would be issued until I submitted sensitive personal information via an insecure method. I believe this request from netspend is unreasonable, they can simply return the funds to the address of record from which the account was opened but are refusing to do so. Netspend has unlawfully converted my funds refusing me access to my money. I have demanded a refund and they have refused to do so. I believe this may be a scam or ploy to gain funds from unsuspecting consumers since netspend knows this is a small amount making legal action by victims unlikely.

Desired outcome: Refund remaining funds (approximately $150)

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5:17 am EDT
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NetSpend Debit card

This is my second Complaint. I've been trying to get my account unlocked for 2 months. I refuse to send personal information over the Internet. I should not have to do that anyway. I received a notice by Mail stating that new changes would be applied to all members Cards. That I should log in and choose if I wanted to continue being a member and accept the new terms. I sent then a letter back stating that if they unlock my account (which I was in good standing) that I would make that determination I included enough personal information for them to unlock my account THIS HAS BEEN TWO AND GOING ON THREE WEEKS. No letter, no call or anything. Is this a way to keep Card holders money and make money of of them. I would appreciate comments from folk going through the same thing. They will try and direct you to a site to log in and give personal information. I sent a certified letter to the "Unit" by Mail (with info) and still have not heard from them. No wonder people are going off now days with this kind of B.S.

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Update by lhwd
Oct 14, 2022 1:03 pm EDT

same old crap Worst mistake I ever made was getting this card I Work Hard for my money !

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12:25 am EDT
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NetSpend Bottom feeders account locked

These people are so bad I really had no idea this was going on until I got locked out of my account with NetSpend

Well I will not take this lying down

I am contacting Washington DC, the BBB, I will be speaking to Legal Aid, filing a fraudulent report, and talking to my personal attorney about this this happened after my auto repair shop had a new card reader and keep swiping and I was putting in my pin gues that created a flag, but in the past this has happened and you just call customer service to they ask a few questions and we are back on track, not now all I want is my MONEY I have been with these people 10+ years

Desired outcome: Give me my dame money because I am going to nail up your [censored] to the wall

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1:38 pm EDT
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NetSpend Netspend will not activate my card.They told me I am not allowed a card.

I received my Netspend card, but when I tried to activate, I was told to call. When I called to speak to a representative, I was told I am not allowed to have a card. Why would Netspend approve and send a card and then tell me I am not allowed to have one? I ask the representative why I am not allowed to have a card or have the card activated, he could not answer.

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7:54 am EDT
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NetSpend She wants a way to get her money off of that card without giving her private information, which should not be needed for a cash card.

I have a friend that used a Netspend cash card from Walmart. She put her money on the card and now she can't access the money. I called them and could not get a real person, just a website. I went to the website and now they want a copy of an SSN card and an ID, and a bill. I have never seen or heard of a cash card doing this.

Since this person is homeless, there is no bill. That money on her card was to help save up for a security deposit for an apartment. Now, she has no way of getting her money off that card. As far as I'm concerned, they stole her money and they need to be investigated.

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4:31 pm EDT
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NetSpend Withdrawing Money to purchase a home

I have been a customer for a while. I decided to start a savings account with them so that I can save up for a home. The biggest mistake I could have ever done. it is time for me to access my money for my down payment and netspend is not letting have my money! They said there's a $1500 dollar limit to my own money. I understand limits but when it come to a big life decision such as home buying it is wrong.

Desired outcome: a check that i can have for the whole amount i need

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1:55 pm EDT
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NetSpend Restricted Account

My account was drained From June to July of 2022 it was no problem for somebody to take all of my money out of my account but when I did dispute it was even harder for me to get my money. Now all of a sudden my account has been had restrictions for the last month I cannot get my money out of my account I provided every document that you guys have asked for I need my money or I will be home why can't you give me my money I have bills to pay and you know this because I've been a customer for a few years now you guys are taking my money and will not allow me to get it even though I provided every document that you wanted but whoever stole my money didn't have to provide anything something needs to be done about this.

Desired outcome: I just want the restrictions removed from my account so I can access my money

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6:54 am EDT
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NetSpend The locking of my account after a stranger had enough access to steal my money......

My account was blocked due to whatever but that was only after my account was drained dry while I was out of town.My account was allowed numorous times to transfer funds and make purchases with no problem.Now you all want ID,SS card,and proof of address. Well my Id is expired and of course a new one cost money& I have no Utility bill in my name.

Desired outcome: I would like my account unblocked to purchase the id to send in and accept the expired one for the time being.

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2:28 pm EDT
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NetSpend Warren Nelson Account number:[protected] and Account number: [protected].

I bought a Netspend card and put five hundred dollars on it. They issued a temporary card. and within a week they mailed the permanent card out to my old address in Minnesota. I live in Ramona Ca now and provided everything they request in their letter of acceptable documents. I emailed them my California ID; my social card, my geico insurance binder; id cards; vehicle letter; driver letter; vehicle registration letter from the dmv; court documents; all showing one address listed in Ramona, ca 92065. I believe Netspend is a racket and that they are deliberately stealing peoples money and personal information. I have provided them with reference numbers: Account number:[protected] and Account number: [protected]. Their playing games with peoples money and I would never ever use them or refer anyone I know to use their product. It's been two months that they have been refusing to release my money by sending me my card so i can get money that I worked for in which they have basically stole collecting interest off it at meta bank. I think they are a bunch of idiots who are crooks and I will be reporting them to the california attorney general's office for prosecution and with the FBI for mail fraud!

Desired outcome: mail me my card that I paid for and release my money that i worked for.

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NetSpend Customer Reviews Overview

Netspend is a highly rated financial product that provides innovative prepaid debit card solutions to its customers. The company has received numerous positive reviews from satisfied clients who appreciate its ease of use, flexibility, and security.

Customers love the convenience of being able to use Netspend anywhere Visa or Mastercard is accepted, which makes it an ideal solution for those who do not want to carry cash or incur high fees associated with traditional banking. Netspend also allows for direct deposit and mobile check deposit, making it a popular option for individuals who want to avoid trips to the bank.

With Netspend, customers can easily monitor their spending, manage their accounts, add funds, and enjoy many other features that are typically associated with traditional bank accounts. The company also offers a rewards program that lets users earn cashback on their purchases.

In terms of security, Netspend uses the latest technology to protect its customers' financial information and funds. The company provides a Zero Liability Protection policy that ensures customers are not held responsible for unauthorized purchases or transactions.

Overall, Netspend is an excellent financial product that offers a wide range of benefits to its users. With positive reviews from satisfied customers, the company has established itself as a reputable and reliable financial service provider.

NetSpend In-depth Review

Overview of NetSpend: NetSpend is a popular prepaid debit card provider that offers financial services to individuals and businesses. With a wide range of features and benefits, NetSpend aims to provide convenient and accessible banking solutions.

Services and Products Offered: NetSpend offers a variety of services and products, including prepaid debit cards, direct deposit, mobile banking, online bill pay, and money transfers. These services cater to the needs of individuals who may not have access to traditional banking options.

User Experience and Interface: NetSpend provides a user-friendly interface that is easy to navigate. The website and mobile app are designed to make managing finances simple and convenient. Users can easily access their account information, make transactions, and track their spending.

Customer Service and Support: NetSpend offers excellent customer service and support. Their knowledgeable and friendly representatives are available to assist customers with any questions or concerns. They can be reached through phone, email, or live chat, ensuring prompt and efficient assistance.

Account Features and Benefits: NetSpend accounts come with a range of features and benefits, including direct deposit, mobile check deposit, and online bill pay. Users can also set up alerts and notifications to stay updated on their account activity. Additionally, NetSpend offers a rewards program that allows users to earn cashback on qualifying purchases.

Fees and Charges: While NetSpend does have some fees associated with their services, they are transparent about these charges. Users can easily access a fee schedule on their website to understand the costs involved. It is important for users to review and understand these fees before using NetSpend's services.

Security and Privacy Measures: NetSpend prioritizes the security and privacy of their users' information. They employ industry-standard security measures to protect personal and financial data. Additionally, NetSpend offers fraud protection and zero liability for unauthorized transactions, providing users with peace of mind.

Accessibility and Mobile App: NetSpend's mobile app is available for both iOS and Android devices, allowing users to conveniently manage their accounts on the go. The app is user-friendly and offers a seamless experience, making it easy to check balances, make transfers, and view transaction history.

Reliability and Stability: NetSpend has a strong reputation for reliability and stability. With a large customer base and years of experience in the industry, users can trust that their funds will be secure and accessible at all times.

Additional Features and Integrations: NetSpend offers additional features such as budgeting tools, savings accounts, and the ability to link external bank accounts. These integrations enhance the overall banking experience and provide users with more control over their finances.

Pros and Cons: NetSpend's pros include easy account setup, convenient mobile app, and a wide range of services. However, some users may find the fees associated with certain transactions to be a drawback.

User Reviews and Ratings: User reviews and ratings for NetSpend are generally positive. Customers appreciate the ease of use, accessibility, and helpful customer service. However, some users have reported issues with transaction delays or account limitations.

Comparison with Competitors: When compared to its competitors, NetSpend stands out for its user-friendly interface, extensive features, and reliable customer support. However, some competitors may offer lower fees or additional perks that may be more appealing to certain individuals.

Conclusion and Recommendation: Overall, NetSpend is a reputable prepaid debit card provider that offers a range of services and benefits. It is recommended for individuals and businesses looking for convenient and accessible banking solutions. However, users should carefully review the fees and charges associated with NetSpend's services to ensure they align with their financial needs.

How to file a complaint about NetSpend?

Here is a guide on how to file a complaint against NetSpend on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with NetSpend in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with NetSpend. Include key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to effectively guide you through the process of filing a complaint against NetSpend on ComplaintsBoard.com.

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Phone number

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Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with NetSpend?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with NetSpend Customer Service. Initial NetSpend complaints should be directed to their team directly. You can find contact details for NetSpend above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about NetSpend. Discuss the issues you have had with NetSpend and work with their customer service team to find a resolution.