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Nebraska Furniture Mart Customer Service Phone, Email, Contacts

Nebraska Furniture Mart
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2.0 57 Reviews

Nebraska Furniture Mart Complaints Summary

14 Resolved
43 Unresolved
Our verdict: When using services from Nebraska Furniture Mart with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Nebraska Furniture Mart reviews & complaints 57

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12:03 pm EDT
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Nebraska Furniture Mart Lg dryer installation

NFM delivery personnel installed an LG dryer at our new house. The dryer vent pipe was not connected properly and as a result lots of lint we're coming out of the dryer vent. I called NFM and talked to a customer service rep named Derrick, who provided me the customer service number of LG and asked to contact them. I tried to tell him that it's not an appliance problem, rather an installation problem caused by NFM delivery personnel. He sounded very rude and somehow wanted to terminate the call quicky and disown any responsibility for their installation mistake.

Desired outcome: NFM accept responsibility for their installation mistake and send their delivery support to move out the dryer (it's heavy) and fix the vent pipe properly.

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4:57 pm EDT
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Nebraska Furniture Mart Leather power recliner sofa - pritl a889d-405-1749

I had a Leather recliner sofa deliver to me on 8/29/22. In March of 2023 the power to one side of the sofa recliner stopped working. NFM sent someone out to look at the first of March. I was told a part would need to be ordered. Here it is April 26th, after several calls to customer service I still have not received word on when the part will be in and my recliner repaired. I am frustrated beyond believe as I rely on the power recliner to assist me.

Could I please get an update as to when the part will arrive and when the recliner will be repaired. No more check back in 2-3 days, I have done this several times and completely done with it. I reached out to Tina Richter via email as well at tina.[protected]@nfm.com she also had called and told me the same thing. Check back in 2-3 days. How many more 2-3 days will go by without a response.

Please contact me at [protected]

Brent Cantrell

10521 E 43rd St Apt 641

Kansas City, MO 64133

[protected]@gmail.com

Order SP: [protected]

SKU [protected]

Desired outcome: Repaired or replaced sofa.

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3:46 pm EST
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Nebraska Furniture Mart Leather furniture

In June of 2020 I purchased a living room set consisting of a recliner, loveseat and sofa, all leather and power. I also purchased a full king size bedroom set consisting of the bed, mattress, nightstands, dresser and large chest of drawers.

I also purchased an extended warranty for all of the furniture, spending over $14,000 on this purchase at NFM. I paid for the entire purchase at the time, scheduling delivery for November 18, 2020. It took over six months after the delivery date of November 18, 2020 to receive all of the furniture I had purchased, despite assurances from the salesperson it was all available and would be delivered on the scheduled date. I had also ensured that I was getting the white glove delivery service. I had to stop the delivery people from leaving and insist they finish unwrapping and set up the furniture, including ensuring all of the power pieces were fully operational for two of the three deliveries it took to get all of my purchased furniture.

I was lucky to have purchased the extended warranty for the furniture. First the leather on the recliner started to peel and flake off leaving patches of lighter leather exposed under the original color. I was very surprised at the poor quality of the leather. I had never experienced this happening with high quality leather furniture. The leather was replaced under warranty, requiring NFM to pick up the recliner for repair before returning several weeks later. I was informed the area of leather replaced would no longer be covered under the warranty.

Next the leather loveseat started peeling and flaking off just like the recliner. I filed a warranty claim and the area of peeling leather was replaced by a technician in my home after waiting for several weeks for the part to arrive. Next the footrest area of the loveseat began peeling and flaking, and I filed another warranty claim. A technician was sent out to inspect and evaluate the damage, deciding the area of leather need to be replaced and the part was ordered. When the part finally arrived a few weeks later, it was not the leather part, but a motorized actuator. I informed the warranty company, sent them a picture and was assured the correct part would be ordered. Next the leather on the armrest began to peel and flake and I initiated a new claim for the armrest. A technician was sent out to evaluate the damage and determined the leather on the armrest would need to be replaced. I then received an email and letter from Guardsman, the warranty company, stating they were authorizing a full replacement of the loveseat rather than repair the damaged areas. I was informed at this time the new replacement loveseat would not be covered under warranty and if I wanted the loveseat to be covered, I would need to purchase a new warranty from NFM. I contacted NFM was quoted a new warranty price for the replacement loveseat at approximately $300! I spoke with the representative at NFM expressing my frustration over my entire experience with NFM, the surprising lack of quality of the leather furniture and the expectation that I would have to pay for a new warranty on the replacement loveseat. I then spoke to the NFM representative's manager and was rebuffed in my efforts to be made whole in this situation, including not having to pay for a new $300 warranty for a piece of furniture I had already paid for once along with an extended warranty. The manager was quite short with me and only quoted NFM policy to me, despite the full explanation of my entire experience to date with NFM.

Desired outcome: I want the damaged loveseat replaced and covered with an extended warranty at no additional cost. I have already paid for the furniture and warranty once and have been very patient with NFM and Guardsman, the warranty service company.

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Is Nebraska Furniture Mart legit?

Our verdict: Complaints Board's thorough examination reveals Nebraska Furniture Mart as a legitimate entity with notable strengths. Despite a 24% resolution rate on customer complaints, which invites a closer look, Nebraska Furniture Mart stands out for its commitment to quality and security. Clients considering Nebraska Furniture Mart should delve into its customer service record to gauge compatibility with their expectations.

Nebraska Furniture Mart earns 94% level of Trustworthiness

Perfect Trust Endorsement: Nebraska Furniture Mart achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Nebraska Furniture Mart. The company provides a physical address, 13 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Nebraska Furniture Mart has registered the domain name for nfm.com for more than one year, which may indicate stability and longevity.

Nfm.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Nfm.com you are considering visiting, which is associated with Nebraska Furniture Mart, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for Nebraska Furniture Mart have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Nebraska Furniture Mart website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Nebraska Furniture Mart's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 24% of 0 complaints were resolved.
  • There was some difficulty in evaluating or examining the information or data present on the nfm.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
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11:37 pm EST

Nebraska Furniture Mart GE washing machine delivery and haul away of old washing machine

Today we were expecting the delivery of our new GE Washing Machine unit and the paid haul-away of the old Washing Machine unit and pedestal. Upon arriving to our residence, the 3rd party delivery service people for NFM did not park their truck, just left it in middle of the residential street blocking the road for 20 minutes, and did not make use of the completely open double wide driveway or other free curbs that would not block the road. This was minor concern -- but when they came in to the house, they started taking photos without consent of us the homeowner and then claimed they would not install the washer because even though it had the same water hook-up, the drain was not how most would hook-up and they would just leave it for me to complete -- and left it in middle of the kitchen blocking the doorway. Additionally, when they removed the old machine they said it was to dusty and said to have hair on back which It did not... In fact they said I would have to clean it to haul it way even though haul-away is paid for... They said it was a biological Hazard for them to put in with the other items in their truck which did not make sense. It was just serviced in July 2022 from Sears and it was just normal dust conditions as photos below will show. They also turned the unit on its side in middle of driveway again blocking further items from being able to return my truck to the driveway after and not fulfilling their paid obligations of the purchase agreement terms. I called their customer service and spoke with them on phone and while they were originally nice, the Delivery team spoke with a family member and was on phone with their customer service team indicating to them they had received photos from me and they had sent their own photos and without consent of us to their team too. This led NFM Customer service team to have their manager - Norma call and leave a voicemail that they would not do the haul away due to biological unsafe conditions and it was just ridiculous. --- Nothing b ut dust typical for a 10yr washing machine unit in very good conditions. They left the old unit in middle of driveway and proceeded to inform family member of my words to them of unhappiness to inform we were reporting them for not delivering and hauling away as paid. My family member supported the claim and we informed further they need to keep their obligations and not just leave it in middle of our driveway... We also informed we were going to report them to city of Irving for their delivery practices causing problems with city code ordinances for their practices and police for blocking roadways -- This is the worst delivery and customer service ever experienced! HORRIBLE is a lite word to say the least! Please help us and other customers not go thru this treatment again. -- we should get more than just the haul-away fee back but also a lot more...

Desired outcome: Refund the haul-away fee, an emailed or called apology, any other compensation for the unwarranted stress from the delivery of a horrible team and the customer service team by phone. I will never recommend NFM or purchase from them again!

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10:49 pm EDT
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Nebraska Furniture Mart Damaged Item Received

We bought a Nanoleaf Canvas 9-Piece Smart Kit from the Nebraska Furniture Mart at Colony,TX today (09/10/2022) for $162.36. Brought it home and opened the box to install it. We found one of the connecting chip to the light panels broken. We put the box back together and took it to the store within 2 hours of the purchase to have the item replaced OR refunded.

The customer service department took the item back for inspection to the back for 10 minutes.

Then the lead Danielle came out and very rudely told us we are denying the return using store discretion.

In her words "We only do returns or replacements for defective items not damaged items. There is no way we sold you a damaged item and we are not taking it back. You did not bring the item back to us in the condition you bought it!". The whole conversation went on for close to 90 minutes!

We have been customers of NFM for years and have bought items worth 10s of thousands of dollars from them. This is by far the worst customer service experience I've had with them, especially with Danielle who is apparently a Customer Service Manager/Lead. She does not have any empathy for the customers.

I have no words to describe how disrespected and cheated we feel about the way our family was treated at the Customer service window by Danielle.

She essentially said that we broke it and are trying to pin it on the store.

I am filing this complaint on every forum I can find and am definitely never going back to Nebraska Furniture Mart for anything again!

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3:08 pm EDT

Nebraska Furniture Mart Assurant coverage on Dryer

8/22/22 When I call Assurant on my Maytag Dryer I was honest about what happen, I need to get some items dry I was visiting a family member 90 miles away in the hospital. I didn't see it but I clean the dryer screen, and put it back in when I looked fast it seem I had shoved a little sox in there.. The dryer seized real quick so I shut it off. I guess if I wasn't honest with the person on the line, I might have got someone out to fix it. I have always taken good care of my dryer, careful not to over loaded it so I would break the belt. Fixed the gas by a company when it jared loose. If I knew how to take off the front I would have already gotten it out of there. That person who I could barely understand, would not get me a manager. Your worker Devin did all he could do and was polite. I think a accident would be something falling on it, and shoving it over or hitting it. Next time I need something I will not use NFM and have been a customer for years. I was honest about what happen and see where it got me. This company does not want to help at all.

Desired outcome: I would like to know why this coverage will not do anything when I have kept very good care of this dryer for years, seriously I may never buy an appliance from NFM again.

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12:29 pm EDT

Nebraska Furniture Mart wood fooring

I placed and order [protected] for item number 4133536. I paid 4004.35. I got a pickup date for 2 weeks then i got mail there is a delay till 12 wks., i was ok with that too. Few days later email comes your order is cancelled, i saw increase in price 4.5 times. I spoke to max floor manager 2 days ago extension 69112. He said he can't do anything and i can do whatever i want to do, I insisted to talk to store manager, he said i have to talk to Lisa She will call me it has been 2 days, i called 10 more times every time i got message she will call me back.

Desired outcome: I NEED THE PRDUCT ON SAME ORDIGINAL ORDER PRICE

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4:31 pm EDT
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Nebraska Furniture Mart Guardsman protection plan

I bought a bed from Nebraska Furniture Mart for over $4m000 and took out the extended warranty from Guardsman that is good until Sept. 23rd, 2025. After movers moved me, the bed was terribly uncomfortable, so I call Guardsman at [protected] to make sure the movers put it together correctly. They advised even though the warranty is good until 2025 I didn't report the incident within 10 days so they will not do anything about this.

I called them back and explained I went through a very terrible divorce and had to work 3 jobs to keep from having to live off the streets, and lost both parents, etc. so I didn't get it in within 10 days could they please just come out and make sure it's assembled correctly. They told me, just send in the paperwork they sent to me and they would.

So... for a second time I filled out their cumbersome paperwork & tried to send to them via the website they furnished me guardsman.inbound#guardsman.com but I can't get the paperwork processed through as I receive the following msg.

No Service Agreement was found with the entered information.

Please verify data for accuracy.

Contact Customer Service at [protected] for additional help.

This made it so I had to snail mail the paperwork to them again - costing me more postage since I had already mailed it to them the first time.

I get an email response (see below)

From: [protected]@amyntagroup.com

Sent: Wednesday, July 6, 2022 2:03 PM

To: [protected]@outlook.com

Subject: Service Request Response: [protected]

Guardsman

This message is sent from an email address that does not accept replies.

Do NOT reply to this message.

Claim Number: [protected]

Dear Robert Dean,

Thank you for submitting your claim to Guardsman. We have carefully reviewed the information that you provided and compared that information to the coverages and exclusions of your Guardsman Protection Plan.

The information below provides a description of each item for which you filed a claim, along with an explanation for each item. Based upon the information that you provided, your claim is not eligible for service for the reason(s) below:

Adjustable Bed-Queen - Inclining/Reclining Bed Mechanism - The stain or damage that you reported has not been considered for coverage because the required timeframe for reporting the stain or damage was not met. This is indicated under the section of your protection plan titled "Requirements for Requesting Service." In some protection plans, this requirement can be found in section 2.

Adjustable Bed-Queen - Inclining/Reclining Bed Mechanism - The damage you reported occurred while the furniture was in storage, or was being moved between residences or storage. This damage is excluded from coverage under the section of your protection plan titled "Non-Household Environments." In some protection plans, this exclusion can be found in section 8.

Adjustable Bed-Queen - Inclining/Reclining Bed Mechanism - The claim you submitted has not been considered for service because the required documents were not returned within the period required by your protection plan. Your protection plan requires you to return the claim form and required documents within the period of time set forth in the section of your protection plan titled "Requirements for Requesting Service." In some protection plans, this information can be found in section 2.

We encourage you to refer to your protection plan for complete information about coverages, exclusions, service procedures, and the length of coverage.

Thank you for choosing Guardsman.

Sincerely,

Guardsman Customer Service Center

[protected]

They told me they would come out after I explained the situation but only getg the same response I received the first time. They have NO email address I can send to.

First off; if the warranty is good until Sept. 23rd if 2025 they should take care of the issue. Second off; they said they'd come out, so why another denial? The bed was extreamly expensive & I want it taken care of.

Bob Dean

[protected]

Desired outcome: I want Guardsman to come out at no charge and make sure the bed is put together correctly - it is covered by the warranty I purchased.

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2:55 pm EDT
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Nebraska Furniture Mart Samsung Microwave

June 8, 2022

I purchased a Samsung Microwave Model #MS10M8000AS Serial Number 083V7WRN801288T from Nebraska Furniture Mart less than 14 months ago. It worked fine yesterday, but when I tried to use it today, it will not even light up. I moved it to another plug in my kitchen with a different circuit, still nothing!

We have had no rain or adverse weather in several weeks, so this is not the result of weather interference.

I am sure you will agree that a Warranty of Fitness on this Microwave is well over 2 years.

Obviously I purchased a defective item and Nebraska Furniture is at fault.

Desired outcome: Furnish a similar priced microwave to consumer at no cost except for minor depreciation.

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3:19 am EDT

Nebraska Furniture Mart Customer service manager, robert casey

I have been in contact with a third-party oversight committee, and I have advised of my legal rights. As you may and/or may not be aware, I contracted with your business, Nebraska Furniture Mart ("NFM") to purchase goods and services that include purchasing furniture from NFM located at 5600 Nebraska Furniture Mart Drive, The Colony, TX 75056, and to have the furniture delivered with "free of charge delivery" to my home address.

Since 6/4/2021, I've purchased over $6.744.31 worth of furniture from NFM. On three separate purchases NFM agreed to deliver furniture to my home address without delivery charges. The agreement was established between NFM sales representative, sales manager, and me on the date of purchase, 6/4/2021. The total purchase price included shipping to my home address and "free delivery charge" as it was reflected on the total purchase price. However, due to one item (Sofa set) not readily available on the date of the delivery, I decided to exchange my item for an item that was readily available. Therefore, on 7/10/2021, I revisited NFM to complete an even exchange.

After consulting with the NFM sales representative, the sales representative instructed me to go to NFM customer service department to finalize the total cost of the exchange that included "free delivery". I met with a customer service representative who later identified himself as Robert Casey, Customer Service Manager. I had thought that the even exchange would be simple and hassle free however to my dismay, Robert Casey made the experience anything but pleasant to say the least.

Instead, Robert Casey attempted to change the terms of the sale agreement already in place and charge additional fees through shipping and/or delivery when in fact the original sales agreement and even exchange stipulated that shipping and/or delivery charge was free of charge/s and was reflected in the total exchanged price.

Although I perseverated the preeminent facts to Casey, Casey insisted that, "it was his policy to charge a shipping fee regardless of what was agreed upon with the NFM sales representative. Instead, Casey made several excuses not to complete an even exchange and insisted on charging me extra despite the agreement already in place.

Even though Casey spoke directly with the NFM sales representative and even though the NFM sales representative informed Casey that not to charge any shipping/delivery charge for this transaction, Casey refused the agreement and attempted to void the agreement and replace the terms based on his own business practices based on his policy and/or NFM policy.

Therefore, I requested to speak with his immediate supervisor as Casey refused my request by stating that he did not have a supervisor and that he was the only supervisor. When I requested to see the policy, Casey refused to provide any policy and only made excuses that the policy is in each term and condition of a sales agreement. Hence, I requested to see the terms and conditions of the sales agreement that Casey referenced, Casey stated that the terms and conditions will be in the invoice of the agreement and would not have time to locate the specific terms.

Not only did Robert Casey change a sales agreement from basis of vitiating factors, but Casey also intentionally misled and misguided me on several occasions leading to the cancellation of the original contract agreement. Despite Casey's claims, the sales agreement DID NOT AND/OR DOES NOT CONTAIN ANY NFM STORE POLICY THAT SHIPPING AND/OR DELIVERY CHARGES ARE REQUIRED IN ALL SALES TRANSACTIONS BETWEEN NFM AND/OR CONSUMERS. In fact, the final sales charge/s reflect any discount/s and/or credit/s towards purchase of goods and/or services between NFM and/or consumers.

Instead, NFM Casey had breached the sales agreement of goods and services under Texas law. Section 17.46 of the Texas Deceptive Trade Practices-Consumer Protection Act (DTPA) makes unlawful any false, misleading, or deceptive acts or practices in the conduct of any trade or commerce.

Again, I was assured by NFM sales representative that an even exchange of an item that was unavailable for an item that was already available would include "free of charge" for shipping and delivery to my home address but, that was not the case, and NFM Casey had failed to adhere to the original sales agreement and/or any new agreement between NFM sales representative and me.

Desired outcome: I am requesting that NFM Robert Casey take responsibility for attempting to breach the implied contract of goods and services and violating the Texas DTPA.

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3:14 pm EDT

Nebraska Furniture Mart Selling faulty or damage air fryer

It is useless to try and get the cooperation from the customer service department of NFM. They are judgmental, unprofessional and rude simply to avoid dealing with my complaint. To use the paraphrase" because you are represented by legal we can not longer speak to you" is ridiculous! My complaint was filed with the Federal Trade Commission and Texas Attorney General Consumer Protection Agency. NO where does it state that they represent me legally.
I have been battling with this matter since I purchased a NuWave air fyrer back in 2017 and returned it within a month for the drawer not closing properly to the store in The Colony Texas where it was purchased.

Desired outcome: replace my air fryer

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10:58 pm EDT

Nebraska Furniture Mart Available credit not honored

I have been paying on a Nfm credit account for 5 years. I have well over 1000 available. I tried to purchase a 499 computer online. Shortly after I received a phone call from Nfm credit and she informations me that they would need to pull another credit report to make the purchase. She stayed that available credit does not mean that you can use the amount available. It is their description, even if your credit with them is great.

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1:17 pm EDT

Nebraska Furniture Mart Invisible shield screen protector for apple watch

Daughter bought a screen protector for her new watch and barley bumped it and it cracked. Took it back to the store for a refund and customer service refused to return it, "claiming it did its job" I've bought tons of these from Amazon and some brand just crack this easy. Amazon would of have handled this with no problem.

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9:57 am EDT

Nebraska Furniture Mart Washer & dryer

we bought a washer & dryer from you on [protected] and have yet to receiver it
you called and rescheduled it and then when we were suppose to get it you called and rescheduled it again and now we were suppose to get it today 7-7-2020 and you did not even call us we had to call you and now the guy at customer service cannot even tell us why we will not get it today but said we will get it the 14th instead.
I would like to know why we are not receiving our merchandise?
We have been out of a washer now for 2 months now and this is getting really old we have been shopping with you for over 40 years and have never ever had this trouble with you guys very disappointing wish Misses B was still around at least we knew her i could have talked to her

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5:40 pm EDT

Nebraska Furniture Mart recliner chair

I bought a recliner lesson 2 years ago it is a microfiber chair electric recliner the headrest is in bad shape the footrest is crooked now on the left arm it's tearing it's not comfortable anymore at all I'm just so disappointed in this chair that I think it's very unfair we can't do any work till that as to no resolve. I was told I could have a new headrest but I had to be without my chair for a week I am a senior and I only have a loveseat I need a chair to set in even though uncomfortable I have let as many people in my community know

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3:30 pm EDT
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Nebraska Furniture Mart refrigerator

The team has been here 3 times and refuses to remove the platic, I did not accept the lat one. I want a perfect fridge! If I have to do it it would cost in excess of 1600. A razor bladem will not wor as it scratches the surface. The3re is plaqstic in every nook and cranny. I want this fridge to be FREE as much time as I going to have to spend or my pick of any counter depth fridge in yhr store at the same price. I have spent ovber 20, 000 and had issues with every delivery. New Temperpedic bed thaqt was not working and no warranty book or instructions. The didn't pit the legs on the bookcase. Just totally frustrated and its a brand new house.

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Update by Walter J Teel
Oct 16, 2019 8:25 am EDT

I would like an answer !

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6:08 pm EDT
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Nebraska Furniture Mart sharp tv

Hello I bought a warranty with nfm and the tv I have is broken had a repair company come out still not fixed and the company they sent damaged my tv and now after 5 times of going into the store I'm told they need a different company to come check it out but he don't make appt? I have to jump when he's ready ! And the company who damaged my tv I'm stuck asking them to pay for it ! Nfm says it's all on me help I'm getting no where and really frustrated by this it's bad business and customer service

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11:13 am EDT

Nebraska Furniture Mart customer service representative - mystic

I call into the customer service line this morning because I wake up to my fridge leaking water. I get connected to a customer service person named Mystic. She finds out my info. She checks to make sure that my 5 year extended warranty is still warrant. She goes on to tell me that I can call LG directly cause that's who the warranty is with through Nebraska. But you see I got it through Nebraska so why would I do that. But she then goes on to Tell me to wait for then put me on hold for a few mins. Comes back with an appointment 4 days later. Now I understand that only the appliance is covered. But my fridge is leaking water on my wooden floor. I go to tell her is that the earliest appointment available and she starts talking over me. For the next few mins whatever I say is ignored and she keeps talking over me. Very rude and disrespectful. When I try to stop her from talking over me she still does it. I tell her my floor is getting wet as we speak and she say sorry only the appliance is covered in a very condescending tone. I'm not trying to get my floor repaired by her I'm trying to see if I can get an earlier appointment than 4 days later. She tells me I can call LG on my own. But then when I try to tell her to give me the number she starts talking over me yet again. It is very frustrating to pay for a servives and be treated like I'm asking a free handout. I asked for the supervisor. She was very rude then and kept talking over. I was connected to him 45 mins later and he tried to help me as best as he could with whatever was available.

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6:42 pm EDT

Nebraska Furniture Mart customer service

Went to the kck store today to complete my living room and dining room remodeling. I had already purchased the key furniture pieces and now was going to buy coffee table, end tables and sofa table.
First stop, living room area. A sales person asked if the could help. we said yes and explained what we needed. She informed us they had moved the tables and she didn't't know where things were. Wow—. Okay, we'll go search ourselves. Walked the area, found some potentials and needed help finding a sofa table. We went for another sales person. Well, surprise, she responded with same response.
We decided we go downstairs and look at the console tables and see if we'd have better luck. We did find a very helpful lady. We found the tables and added a bookcase and a console table. She keyed it into system and explained the sales tax would be taken off at register and told me the estimated quantity would be $1258. On the way to the register, I got another card for two lamps and they would be $240 after tax removed.
Went to register and they rang up. The furniture price did not match sales lady's estimate. The girl working the register couldn't explain the difference—so she called her manager. She couldn't explain. Mgr tried to get sales lady to explain— she was not available. Then she called over a floor mgr. she hemmed and hawed and finally came up with ‘the price already had sales tax removed'. I said that is not what the sales lady told me — she told me the price it should be. Are you telling me your sales people don't know how you've priced your furniture? Not only did the living room area not know where and what furniture you have — now I have been told they don't understand your pricing? The floor mgr treated me like I was an idiot. Well, I am a forecast mgr and work with numbers all day long— I would bet I am more mathematically inclined then them all. It is amazing that the lamps worked out to the estimate of $240.

Needless to say, this day, at your store was very discouraging. I have shopped here for years. One sales person, okay, it happens. Two? Maybe just a very unlucky day. But three!? No.
I know I am only one person, I will not impact your
Business but I can't be the only customer to experience this service. But service like this can have an impact, it starts with one person, then a handful and before you know, it snow balls — social media Speeds this expansion.
I don't expect anything from you but I am so frustrated with today that I can't continue to give you my business. It is all about service.

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8:24 am EDT

Nebraska Furniture Mart Delivery and incorrect product

To whom it may concern,
On 06/30/2019 my fiance purchased about 5K worth of furniture from Nebraska Furniture Mart. This was our second purchase from the Kansas City Missouri store, the first being over 15K after returning from a military deployment. Our first experience was great, the company delivered all of our products to our door, placed our products throughout the house, and assembled them.
Our second experience was a far cry from our first. Our salesman was Nick C, and our order was #[protected]. As I stated before we purchased on 06/30/19, we picked up everything but two chairs, those were to be delivered to our new house in Virginia.

Upon check out, the customer service representative stated that "when the products come into our warehouse we (NFM) will notify a third party delivery service to come pick up from our warehouse". The next instructions were that the third party service would contact us to establish a delivery date. This was Problem #1, after not hearing from anyone regarding the chairs my fiance called on July 17th 2019. The representative stated that "we where waiting for you to call to tell us(the warehouse) that the products were ready to be delivered." This was clearly not the course of action we were told would happen.

Problem #2 was that when the products were delivered over a month after the phone call, a month and a half after our order, we received the WRONG product. The chairs we thought we were purchased were located next to the Finn Sofa SKU [protected] on 6/30/19. What we received were not even close to the chairs we purchased.

Although they work with the room we still find it to be an issue and would like customers to be aware of what they order and what they receive. Take pictures of everything you are going to have delivered. We are over a 1000 mile from the nearest NFM and after this problem we dont want to have to deal with a return policy that could be just as bad if not worse process.

Thank you
Clint and Heather

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Phone numbers

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