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Mr. Cooper
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4.2 1571 Reviews

Mr. Cooper Complaints Summary

243 Resolved
316 Unresolved
Our verdict: Dealing with Mr. Cooper, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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4:10 pm EST
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Mr. Cooper escrow anaylis

according to the escrow anyalis I got, it shows that my insurance, taxes and pmi went down. I also deposited an extra $250.00 in to my escrow account. they keep just telling me that my account dropped below the required amount. they can not or will not explain what happened to my $250.00 extra escrow deposit. the amount they are telling me I am short does not add up. 01/20/23 Escrow was worked and not only are they raising the monthly payment they are telling me I am short $396.00 . None of which adds up.

Desired outcome: In Writing exactally where all my money went including my extra payment to escrow of $250.00 according to the paper on their website, it says insurance, taxes and pmi went down. When you call they say it went up. Can't trust them

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4:38 pm EST
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Mr. Cooper Failure to pay my home owners insurance.

In my monthly mortgage payments with regards to the Escrow Account, you receive funds for my property taxes and Home Owners Insurance. You have failed to make the payment for my Home Owners Insurance Policy that is due on December 1every year. Why did this happen?
When you acquired my mortgage from Freedom Mortgage the contract included all items including the Escrow account payments.

Desired outcome: Pay my Home Owners Insurance immediately.

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2:03 pm EST

Mr. Cooper Mortgage jumped 250.00 a month after transfer?

So, Rushmore mortgage sold my loan to Mr. Cooper and my Payment goes up 250.00. When I called, I got 2 different stories as to why...1) because Mr. Cooper requires 2 months of escrow payment in the account... That's not my problem, They bought the contract from Rushmore. 2) Because my taxes and ins. went up... There is NO way Taxes and Ins. goes up more than 3000.00 yr.

I think another lawsuit is coming there way.

Desired outcome: Show me the numbers from last year and this year.

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Broke and Tired
, US
Oct 17, 2023 10:10 am EDT
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I am also having issues with my escrow constantly going up with no explanation other than blaming taxes and insurance. my payment went up $200 last year and another $100 this year even though I switched to a cheaper insurance company. They are also refusing to remove my PMI after I followed all their required steps and met the requirements. I feel trapped by this scam and no one will help. I filed a complaint on here and it was marked as "resolved" but it in fact has not been resolved at all! I hate that my original loan company sold me to scam artist. We should have a say in who is servicing our loans! We deserve the right to choose what company we want to do business with! Now if I want to switch companies I have to take on the costs of a refinance and lose my low interest rate, which traps me into being stuck with this horrible company. I would love to join in on a lawsuit against this company for its predatory loan practices.

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11:43 am EST

Mr. Cooper Felony mortgage fraud by nationstar mr cooper who criminally transferred my home since 3/2011 to deed theft cartel

Washington dementia patient since 2015 sold my home she never owned. Two Seattle area realtors schemed to defraud me out of $650k of my equity I've paid 100 percent of since March 2011. Did you know CEO Jay Bray came from Bank of America where the fraud started in my case. Everyone at Bank of America knew about felony fraud by financial scammers in Seattle, so they just dumped the loan to Mr. Cooper to try and hide their crimes.

Mr. Cooper's 1st crime, I paid Bank of America early on my mortgage October 29, 2022 for November 2022 payment and Mr. Cooper charged a late fee for paying early. Mr Cooper knew that scammers were forging away my property and still went ahead and sold my $836k home for $475k to on an illegal Home Equity Conversion Loan. That means criminals put nothing down to steal my home I've owned for 11 years. Did I mention we're a military family with one actively deployed. https://lawsintexas.com/retired-military-veteran-wants-mr-cooper-aka-nationstar-mortgage-servicing-to-stop-acting-unlawfully/

Mr. Cooper has no shame or remorse for stealing my home. These matters are best handled by our FBI since this is blatant racketeering by Mr Cooper whose already been sued by every Attorney General in USA. They just don't f'ing care. They sent an escrow refund to a woman whose had dementia since 2015 and had no legal ownership of my property.

Desired outcome: Mr. Cooper you know exactly who I am. Do the right thing today. You don't need another federal case on your hands. CEOJay Bray at Mr. Cooper Inc is $7,194,500 year + $29 million in stock.

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1:05 pm EST
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Mr. Cooper By-monthly statement deductions

I am complaining about the difference in my payments and the amount Mr. Cooper is paying towards my mortgage loan, My account number is: [protected].
I make a payment to Mr. Cooper every two weeks. The auto payment is $553.00, the code at the end of my withdrawal notice ob my bank statement is: NSMJPM15549769,

My loan statement states that my by weekly charge for my loan is $483.00 every two weeks with and additional $50.00 going towards principle every two weeks. My math says 483.00 plus 50.00 is 533.00 Where is my extra $40 dollars going every month?
You can text me at [protected] when you are ready to explain the difference.

Desired outcome: Reasonable explanation or refund of extra deductions.

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9:29 pm EST

Mr. Cooper Representatives having personal emotional issues & reflecting it onto customers

The two representatives I spoken with today "Female not sure of her name was not very helpful and seem to feel keeping me on hold for over 9min was a joke, just to transfer me to Sam who was combative immediately from the start and when asked about"If I can speak with a supervisor Sam said "No it takes 3 days.

As a new customer to the Mr. Cooper Morgage loan management group I will say"I'm upset to the point that I'm willing to spend some time looking up the laws and understanding the correct way to make sure those two Reps are reprimanded.
I only had a few questions regarding "being a new member to your company and verifying basic information, such as my payments and the transfer of the loan from Rushmore Loan Management #[protected] to Mr. Cooper #[protected]."

I called around Dec 5 I believe, but the Rep stated that "My information haven't been sent over and that I'd have to wait until Mid Dec to verify my transfer.
I always pay on time and never late as you can see from my history with Rushmore Loan Management. I made my first payment Dec 30th I believe and my first statement shows I owe and extra payment? I just need for the statement to reflect the on time of what's owed and if the transfer affected the payment schedule, then I'm asking if we can start February as the Next payment so that I'm on track.

Thank you and I look forward to hearing back from whom this is attention too.

Desired outcome: Both employees to be Reprimanded and to learn to treat customers respectfully. I understand it can be stressful at times, but all Reps and customers have their bad days.

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1:31 pm EST

Mr. Cooper Escrow Account

I have been with Mr. Cooper for years with no issues until now. In 2019 I requested to delete my tax payments from escrow which was done with no issue. Today I have requested to remove my home insurance from escrow with no avail. I talked with 3 agents that have said that I was not approved

To remove the escrow. I have not been late with a payment since the beginning of my loan. After

30 minutes of insisting that I needed to talk to someone that could help. He said he would have to

Refer the account to the escrow team. The agent initially said he would get back with me in 5 days. After giving the lowest possible score on the phone survey, he returned my call in a day. Nothing changed. They would continue to pull my escrow account even though I have changed insurance companies and it is now paided from December 16,2022 to December 16,2023. He informed me it was 2022 and my taxes were removed in 2019, but the policy had not changed! You cannot get to anyone in the escrow

Department to talk to and all you get is a run around. They hold you hostage especially since interest

Rates have gone up and you can't afford to move your mortgage to another company. I should have read the reviews before signing with this company and now I am paying the price. I am talking with my family

Lawyer this afternoon. It is a shame to have to a legal department involved just to get an escrow removed. How can a company decided to continue without your approval!

Desired outcome: Remove insurance from escrow account

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11:12 am EST

Mr. Cooper mortgage payment

I mailed out my monthly mortgage payment that Mr.Cooper claims has not yet been received. I mail out my common charges every month at the same time and that has been received. This is the second time this has happened. I have been making timely payments since 2007. Previously this has caused charges from Mr.Cooper and my bank for cancelling the check and a late payment that was not late. I see a fee reverse from Mr. Cooper on this current statement which proves I have not been at fault for the late payment. I still incurred a cancel check fee from my bank since I made the payment with Mr. copper over the phone. My feeling is that account service is not doing their part to ensure payments are handled accurately and in a timely manner.

Desired outcome: I want to be confident in knowing my timely payments are received and processed in a timely manner

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3:04 am EST

Mr. Cooper Failure to provide accurate information needed to get housing assistance as an attempt to get my home

Dear Mr. Cooper! This is in response to your certification letter about my overdue payment. Since February 2021, I am unable to get your company to provide the accurate information I’ve requested. Please check your records as it will reflect that I have called and emailed you numerous times in an attempt to obtain accurate information to secure assistance on overdue payments. I had applied in February 2021 for mortgage relief assistance through the California Mortgage Relief Program and was only denied after your company sent them a debt letter saying I hadn't been past due for 2 months and that was the only criteria I didn't meet. However, Mr. Cooper proceeded to send me statements and documents stating that I had been past due for two months or more, meaning I did meet the criteria and should be eligible as that was the only issue. I triple-checked the California Mortgage Relief program, I spoke to their supervisors, and appealed their decision. Also, I sent them more statements and documents showing I qualify and that I am two months or more past due. But my appeal was rejected. They said Mr. Cooper sent them document showing I was not overdue, and I was told to reapply. So, I reapplied around May 2021 and got rejected again because your company sent documents showing I wasn't two months behind. Yet again my statements and your documents on my account show I am.

Frustrated by the long waits and back and forth, I approached my university for housing assistance, and they were more than willing to help. But this is my fourth attempt to get accurate information from Mr. Cooper. This new request is now going on 4 months as of 11/15/2022. Mr. Cooper continued to send me incorrect W-9 information despite my written and phone calls requesting the information needed to proceed. The last W-9 was also rejected because your EIN is wrong, and you entered the wrong address. My school contacted you and got the correct address but when they try to verify your EIN it is wrong. They are now asking you for different vetting documents because you have failed to send accurate information time and time again. They are questioning your business and now so am I.

On top of all this, you have the nerve to send me a threatening letter of taking further action against me when it is you who have failed to provide accurate and timely information to both organizations. I can't be helped when you fail. Also, you returned my $2,800 payment I made to you. It was returned on 11/15/2022. I feel the return payment and failure to provide accurate information is your attempt to get me to be even more behind So, you can take my home and sell it for a profit. If this continues and if I get contacted again that you have failed to provide the accurate information or if you try to take further actions, I will get the Department of Veterans Affairs, HUD, the Attorney general and any other veteran support legal services involved in this matter to investigate my case fully. Something is clearly not right here.

Check my records with you. I have communicated with you every step of the way and informed you of why my first two relief attempts were rejected. I even tried to discuss payment arrangement, but you were only willing to give me 3 months to pay which As I explained, due to the COVID-19 pandemic, I was behind. 3 months is not enough I asked for 6 months to make payments because that is more reasonable, but you declined. Paying the balance in 6 months will not hurt you, but it will hurt me in the end to have to make a $5,000 payment or more a month. I feel that your company is not trying to help me resolve this matter but instead more trying to find a way to pursue a default.

Desired outcome: Provide Correct information on time or To stop any further action and allow 6 months to make back payments.

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3:43 pm EDT

Mr. Cooper Payment on home loan

[protected]

Received call from Mr. Cooper agent saying my last two month of payments had not been received and they threatened foreclosure. I also received notification from them two weeks ago that they had an excess of $512.03 in an unspecified account. This is the escrow account which was established with Freedom Mortague from whom they purchased the loan.

Have checked with my bank, and they have verified that all checks that were issued to Mr Cooper account have been cashed by Mr. Cooper since they took over the loan.

I have missed no payments, have never been late, and have an escrow balance of over the $512. 03, they raised my payments to establish their own account to which I over pay each month and there is no mention of that.

This appears to be a very shoddy run business.

Desired outcome: I would like this matter corrected immediately, and any credit agencies notified immediately of their error.

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2:23 pm EDT
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Mr. Cooper Payments not properly credited, grant funds withheld

Back in Feb 2022 I declined the trial loan modification and made a lump payment to bring myself current. I was assured at the time that I was paying the correct amount after a recorded conversation where the agent went over all payments I had made that remained unapplied and subtracting it from the amount that was showing on my statement at the time. When my next statement showed a balance of two months still due, I called and had another 25 minute conversation, also recorded and was assured, once again, that I was current and the balance showing was an error. I took Pam from Texas at her word and continued to make monthly payments but didn't look at any of the statements till September. In August I was notified that I had been approved for a grant I had started applying for back in summer of 2021. The money came from the CARES act through the PA Homeowners Assistance Fund and was submitted electronically on Sep 16 in an amount equal to 3 months of payments,. Around the beginning of September, I started calling mr. Cooper to find out where those payments were and when they would be credited to my account. Over a 3 week timeframe I spoke to several agents and each told me the funds had not been received yet. All conversations were recorded, including the one with loss mitigation specialist, Jimmy Bobadilla who assured me that hew was researching it. I provided the ACH ID #. It was several days later after being ignored by Mr. Bobadilla when I hooked up with Tanya Hanners who "escalated" my complaint. 3 days later Tanya notified me that the funds had been located. They were in a lump sum with grant monies for several other PA residents but she could not provide a reasonable explanation as to why the person who was responsible for handling them hadn't been able to figure out who they were supposed to go to with 34 days having passed since they were received. Also, at this time, I discovered that my lump sum payment on 2/28/2002 still had not been properly credited and I still had a back balance of 2 months. Non of the other agents could explain and despite their assurances to research it, no one did a thing. Ms. Hanners "discovered" the mistake and did the correction. Now, in reviewing my new transaction history I show several payments credited and reversed. It looks as if my payments in 2/01, 3/01 and now 8/01/2022 were reversed and were not re applied, I won't be sure till I see the next statement, but it seems as if I will still carry a balance. I have requested a formal written assurance that I am credited for all months of 2022 through November with no payment due till Dec 1, 2022. Ms Hanners was not able to provide an explanation as to why none of the other agents who assured me I had no balance all summer did not take the proper steps to make the correctios. Nor could she provide me with an explanation as to why the grant funds sat unapplied for more than 34 days. or why no one even acknowledged their receipt in the 34 days and multiple phone calls I made to inquire about it. I even got a letter from the "research" team stating that they had found no errors.

Desired outcome: Written confirm all payments made were credited correctly, grant funds paid Sept, Oct Nov, a balance of $0 till 12/01/2022. What was going on with the grant funds 34 days

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Update by BigG&JJ
Oct 01, 2022 2:29 pm EDT

I made an error in my complaint. Grant funds were submitted not on Sep 16. They were, in fact, submitted on Aug 16, 2022

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Tokohopie
Denham springs, US
Mar 27, 2023 3:08 am EDT

My lump sum is also still in limbo from November 2022. $8932. That’s a lot of money to not apply for an extended amount of time

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Tim Stull
Milwaukee, CA
Nov 30, 2022 8:08 am EST
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Sending a specific QWR and filing regulatory complaints would be a good start to resolution. I handle general consulting on this level. Feel free to call me at 414.737.7116.

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11:31 am EDT
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Mr. Cooper Daily phone calls

Email sent to Mr. Cooper 9/7/2022:

This is the 4th attempt to discontinue phone calls for a terminated employee. We are receiving at least 1 phone call per day looking for the person.

When I called “Mr. Cooper” this morning after another phone call, the rep told me the only way to stop these calls is to contact the former employee. I feel it is your responsibility to contact the employee-not ours.

Please stop these daily phone calls to [protected]-this is the main line for the Human Resources Department for the COUNTY OF LAKE.

Michele Andre-Newton

Human Resources Technician

Department of Human Resources

255 N. Forbes St.

Lakeport, CA 95453

Phone: [protected]

Fax: [protected]

Response from Mr. Cooper:

Dear Valued Customer:

Please note that we are unable to locate an account under the property address and/or member information provided.

Should you have any additional questions regarding your account, or to view details about your loan summary and recent account activity, visit us online at mrcooper.com. To get started, click ‘Sign In’ and see how easy it is to manage your mortgage online.

We appreciate you bringing this matter to our attention. As a valued borrower, your satisfaction is our top priority. If we can be of further assistance, you can contact us directly at research.[protected]@mrcooper.com or you can contact Customer Service at [protected]. Our hours of operation are Monday through Thursday from 7 a.m. to 8 p.m. (CT), Friday from 7 a.m. to 7 p.m. (CT) and Saturday from 8 a.m. to 12 p.m. (CT).

Sincerely,

Mr. Cooper

Research and Response Department

It's obvious no one really read my email!

Desired outcome: PLEASE STOP THE PHONE CALLS!

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5:48 pm EDT
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Mr. Cooper Disgusting Customer Service

I just had the most crazy call with a Mr. Coopers representative: Nathan was his name.

Since I was forced to be with this company it has been all bad. Massive spam calls and emails and snail mail. I told him I was not happy to be with this company. When I stated to Nathan that this whole thing was "Ugly" he asked if I had "looked in a mirror lately"... Then told me he could talk to anyone anyway he wanted to. I asked for his supervisor, he refused and said Nope and laughed.

What a gross company. I would NEVER recommend using this company if you have any say in the matter.

Incident happened 7/28/2022 Approx. 2:15pm pst

Desired outcome: Nathan should be fired or at least taken off of the Mr. Cooper representative desk.

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5:49 am EDT

Mr. Cooper Escrow

Hi,

I am confused about why I have not been contacted after I set up escrow to pay my home insurance? I am on a fixed income and the company has me billed for $1024.00 on July 19,2022! The insurance is supposed to be paid by Mr. Cooper now. So this bill should be paid by Mr. Cooper and I pay the MONTHLY payment of $299.00 a month to Mr. Cooper WITH MY MORTGAGE BILL! I was expecting this added on July payment. But it is still $479.81. PLEASE! I need my insurance and I am on a fixed income. I CANNOT pay a lump sum!

Desired outcome: Please pay my State Farm insurance!

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David Mueller
, US
Jul 07, 2022 8:14 pm EDT

Mr Cooper illegally dragged their feet I was in covid-19 forbearance protection last year coming out of it in December and January I had a plan already approved and booked they told me to hold my first payment until March I made my first payment in March upon making my second payment for April I noticed it became undone they gave me no reason as to why as apparently they booked the wrong loan modification I have an FHA loan and after months and months and months ago and back and forth with them after I paid March April or May with an FHA covid-19 loan modification there is no 9-day trial. Need it or paperwork other than them submitting the loan modification packet and us get it notarized and signed and send it back signed and send it back I had a feeling they were going to be Shady Mr Cooper is by far the worst mortgage company hands down in the country so if their Expediting numerous tickets trying to speak to Pamela Horton the loan specialist she doesn't call nobody back it's a big Ploy for them to drag their feet now in July they finally updated my account with a new loan modification that they said that I applied for which I never did and the requesting all this information and they said there's a trial plan. if I get approved when I was already approved for March this is totally illegal anybody in Pennsylvania time to get a place action lawsuit

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2:56 pm EDT
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Mr. Cooper - Forbearance / loan modification

I participated in the covid forbearance plan, after a month I wanted to end it but was advised by Mr. Cooper that it would be in my best interest to complete the 3 months so I did. In the end of the plan I applied for a loan modification on 4-6-22 which went on for over a month with no communication I even emailed Raymond Dillman because I could never get...

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5:44 pm EDT

Mr. Cooper Home mortgage

I have had mortgages with several companies over 40+ years and have never encountered the problems I have had with Mr. Cooper. Mr. Cooper bought my mortgage from the company I used and I have had nothing but trouble with them. I arranged automatic monthly payments, which they were happy to set up. I then tried to make additional principal payments through their website on the page that says "Additional Payments - Additional Principal". They used my payment to pay themselves first and then put a small amount towards my principal. I immediately called the company and waited over 30 minutes on hold to speak to someone who said that I did everything right and it was an error on their part which they would correct. They did. The next month, the exact same scenario. Another 30+ minute wait on hold to speak to someone who said she didn't know what to do to fix it. I asked to speak to her supervisor who worked for another 30+ minutes to "fix" my account and assured me that it was set up to recognize my additional principal. This month, they did the exact same thing, taking my automatic monthly payment on the 10th then taking another monthly payment out of my additional principal payment on the 11th. I'm getting ready to make yet another call to this ridiculous company. If there is any way to have my mortgage serviced by another company, please let me know. Mr. Cooper is the worst!

Desired outcome: I don't know if I have any choice in having my mortgage moved to another company, but that would be my choice.

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9:41 pm EDT
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Mr. Cooper Missing payment

On September 9, 2021 I made a payment to Mr Cooper/ Nationstar that they said I didn’t make. I didn’t notice this until the end of November when I went to make my December payment from their app. I contacted them and they said they had no record of it being made but my banking app showed the payment was made. The put me in touch with their research department in which I sent them screen shots of where the payment was made from my bank. They said they still couldn’t find it. I kept sending them the screen shots to them and they started ignoring me. I finally got extremely upset and they put me in touch with a Jessica Buchanan in their resolutions department. I sent her the same information over and over to get this resolved. She ended up ignoring me and not returning contact to me. I have went and filed a complaint with the BBB and the CFPB and still didn’t get anything resolved. It has been going on 5 months now and still nothing has been resolved and getting this payment fix. All of my bank records show that I have not missed a payment in over a year

Desired outcome: I want my payment applied and all late charges removed along with my credit score restored

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Mr. Cooper Mortgage

I received notice from my bank regarding a higher payment next month and was never notified by Mr Cooper why this was done! THey should notify me in writing BEFORE notifying my bank of the increase.

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11:55 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Mr. Cooper Hazard insurance

Tried for four years to have the hazard ins mr cooper purchases reduced to the balance of the loan called number of times and get cut off or no response to waiting on hold wrote 6 letters requesting reduction no response finally got response 1/13/22 stated we take these requests seriously have response by 2/21/22 no response just went ahead and bought ins at higher amount 85,000 on 35,000 loan balance create a ticket system ignores my tickets chat system no help all they do is ignore me and lie every year the ins goes up 200 to 400$ financial hardship caused by higher payments

Desired outcome: reduced to balance of loan (hazard ins)

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Resolved

denied request reason LPI charge to back of the loan, as it must be charged to the escrow account. what does it mean

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Mr. Cooper - Denied deferral after forbearance-bait & switch

Mr Cooper intently and willfully mislead homeowners during the Cares Act period/Pandemic with regards to deferrals as an option at the end of forbearance periods. Their agents call you periodically to “check on you” and ask if you need more time and make you think that a deferral is available! I specifically stated “I am only interested in a deferral at the...

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Mr. Cooper Customer Reviews Overview

Mr. Cooper is a home loan and refinancing provider that aims to assist homeowners in managing their mortgages. They offer a variety of services including loan origination, mortgage servicing, and refinancing options. Customers can access their accounts online to make payments, view statements, and track loan progress. The company also provides tools and resources to help customers understand their home financing options and make informed decisions about their mortgage.

Mr. Cooper In-depth Review

In Summary: Mr. Cooper is a well-established mortgage lender that offers a variety of loan products and services. With a focus on customer service and a suite of online tools, Mr. Cooper aims to simplify the home loan process. Below is a detailed review of the company's offerings, application process, customer feedback, and more to help potential borrowers make an informed decision.

Company Overview: Mr. Cooper, formerly known as Nationstar Mortgage, has a solid history in the mortgage industry. The company provides a range of services including home loans, refinancing, and mortgage servicing. Mr. Cooper serves customers across the United States, offering a personalized approach to mortgage lending.

Loan Products: Mr. Cooper offers various loan options such as fixed-rate and adjustable-rate mortgages, FHA loans, VA loans, and jumbo loans. The terms and conditions of these loans are competitive within the industry, with interest rates and fees that are transparent and in line with market standards.

Application Process: Borrowers can expect to provide standard documentation such as income verification, credit history, and employment information. The online application process is user-friendly, and the approval timeframe is reasonable, with some customers reporting quick pre-approval experiences.

Customer Service: Mr. Cooper is known for its responsive customer service, with representatives that are knowledgeable and helpful. Support is available through various channels including phone, email, and live chat, ensuring that customers can get assistance when needed.

Online Tools and Resources: The company's website features loan calculators and educational materials that are useful for prospective borrowers. Additionally, Mr. Cooper offers robust account management features, allowing customers to easily manage their loans online.

Payment Options: Mr. Cooper accepts various payment methods, including online payments and autopay features. The company's late payment policies are standard for the industry, and they encourage customers to reach out for assistance if they're facing financial difficulties.

Customer Feedback and Reviews: Positive testimonials often highlight Mr. Cooper's customer service and ease of use. While there are complaints, as with any large company, Mr. Cooper appears to be proactive in addressing and resolving customer issues. Overall customer satisfaction seems to be positive.

Financial Health and Stability: Mr. Cooper is considered a reliable and solvent company within the mortgage industry. It holds industry accreditations and complies with regulatory standards, contributing to its reputation for financial health and stability.

Refinancing and Loan Modification: The company offers refinancing options to help customers take advantage of lower interest rates or adjust their loan terms. Mr. Cooper also provides loan modification services, with an emphasis on minimizing the impact on customers' credit scores.

Additional Services and Features: Mr. Cooper provides escrow services and has a functional mobile app, enhancing the customer experience. Special programs are available for first-time homebuyers and veterans, offering tailored solutions to these groups.

Transparency and Honesty: Mr. Cooper is committed to transparency, providing clear terms and conditions and disclosing all fees and penalties upfront. Their marketing practices are designed to be straightforward and honest, fostering trust with customers.

Pros and Cons: Advantages of choosing Mr. Cooper include a wide range of loan products, strong customer service, and comprehensive online tools. Potential drawbacks could be the varying experiences with customer service and the standard fees associated with mortgage services.

Conclusion and Recommendations: Overall, Mr. Cooper is a reputable mortgage lender suitable for a variety of borrowers, from first-time homebuyers to those looking to refinance. The company's commitment to customer service and online accessibility makes it a strong contender in the mortgage industry. Final verdict: Mr. Cooper is worth considering for your mortgage needs, provided their loan offerings align with your financial situation.

How to file a complaint about Mr. Cooper?

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1. Log in or Create an Account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Mr. Cooper in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Mr. Cooper. Include key areas such as transactions, steps taken to resolve the issue, the company's response, personal impact, and nature of the issue.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against Mr. Cooper on ComplaintsBoard.com.

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Contact Mr. Cooper customer service

Phone numbers

+1 (888) 480-2432 +1 (855) 375-4001 More phone numbers

Website

www.mrcooper.com

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