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Metro PCS

MetroPCS Mobile

12920 SE 38th Street
Bellevue, Washington 98006
United States
Customer Care
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Metro PCS Complaints & Reviews

Metro Pcs - My phone and account was stolen and put in someone elses name

Posted: 2015-09-17 by    Reviewer65847
Complaint Rating:  0 % with 0 votes
I opened an account with my wife with metro PCS on January 24, 2014, I let my step daughter use it since she has mental issues. I have since found out that the account has been switched out of my wife’s name and into my step daughter’s name without our consent. There has also been high security...

Metro Pcs - Pennsylvania, Philadelphia - My Mega cellphone

Posted: 2015-06-12 by    Stevie W. Rogers
Complaint Rating:  0 % with 0 votes
My name is Stevie W. Rogers. I brought a Metro pcs Mega cellphone for $750. The phone works great since i had it and my family member drop it on the ground and the screen crack, so i send the phone in for repair and they told that they don't make that model anymore and they give another...

Metro Pcs - cell phone rebate.

Posted: 2015-03-05 by    Breauchez Friar
Complaint Rating:  0 % with 0 votes
I bought a new phone from this company Metro PCS in April 2014 and was told I would receive my rebate in about a month or so. To this day March 5th 2015 I have not received anything from this company. I called the rebate number today and the recorder informed me I was sent a check June 2014....

Metro Pcs - Did not receive rebate

Posted: 2015-01-15 by    GEORGE PETROGIANNAKIS
Complaint Rating:  0 % with 0 votes
To whom it may concern: i purchased a smartphone and upgraded my connection to $40 around november 8 - 12, 2014 from an authorized metro pcs dealer (136 - 86 roosevelt avenue, flushing, ny) . I was entitled to a $90 rebate at time. The salesperson said he would handle this for me and that it...

Metro Pcs - Unauthorized debits from account

Posted: 2014-12-01 by    N'Diva
Complaint Rating:  0 % with 0 votes
I ordered a cell phone online from MetroPCS.com. They debited my debit/checking account for the correct amount of $104.94--and then DID IT AGAIN TWICE four days later. The unauthorized debits to my account total $209.88 and they are taking their sweet time to return my money. Both Zaire and...

Elite Metro Pcs - This company provides bad items

Posted: 2014-11-22 by    Genevieve Mcbride
Complaint Rating:  0 % with 0 votes
I bought two phones from the company Elite Metro Pcs. They provided damaged phones, but I understood it only at home. I returned these phones back to the shop, but they still haven’t informed me what the hell happened with them and what they would provide me after that. I only heard some...

Metro Pcs / T-Mobile - Service and Product

Posted: 2014-10-21 by    Allan1
Complaint Rating:  0 % with 0 votes
No Service was activated within 10 min. not even for a day and half. the store manager of the main office of Metro Pcs in Panorama City Name "Robin" The most discusting human I have ever dealt with. Even the phone unit that I bought 10 Hrs Later the next day was $10 less. No adjustment. I am...

Metro Pcs Miami - Selling phone that are not compatible with their plan

Posted: 2014-09-25 by    mariamercedes
Complaint Rating:  0 % with 0 votes
I bought that offer of 4lines for $100. 00 plus bought 4 nokia lumia 521 that supposely goes with that plan. I started using the phone 1 week after i purchased it. After 2 days of using it the phone didnt want to make phone calls. It would ended the call immediately. I need it to go to settings...

Metro Pcs - Bad phone trying to return to upgrade

Posted: 2014-09-11 by    paul zacharski
Complaint Rating:  0 % with 0 votes
I purchased the huawei on 11 - 4 - 13for $123. 84 i have returned this same phone 2times and still get bad coverage phone does not ring at times and always dropped calls!! I want to return it again and upgrade and your company is giving me a hard time! I am trying to get someone to listen to...

Metro Pcs - Texas, Dallas - May Promotions/Advertising

Posted: 2013-05-21 by    ChelBell71
Complaint Rating:  0 % with 0 votes
Website does not openly disclose terms & conditions for in-store only promo price being for "new activation" only.
After being one of their original customers in the Tampa Bay Area (back from 2004), I decided to get myself a 4G LTE phone when I saw it advertised for $49 In-store only.

Metro Pcs Zte - California, Azusa - never received my rebate card

Posted: 2013-05-04 by    jojomama
Complaint Rating:  0 % with 0 votes
I purchased ZTE model for the $50 rebate about 6 months ago I never received my rebate card I keep going back to metro store they also can't explain. please !!! If your going to promote an item follow thru or honor the promotion . Also my replacement phone is a lot slower sometimes phone...

Metro Pcs - California - Monetary Loss

Posted: 2013-04-13 by    Bill Gleason
Complaint Rating:  0 % with 0 votes
Like most of the complaints here I was also ripped off for money from METRO PCS. I have had problems with billing, and paying on line. I went to a corporate store to pay the bill, and was charged $5.00 for the privilege of driving to their store to pay my bill paying the bill as I could not...

Metro Pcs - Texas, Garland - HTC Phone

Posted: 2013-03-06 by    kimlea
Complaint Rating:  0 % with 0 votes
For two days I have bounced back and forth between 2 different Metro PCS ;ocations and the Asurion Insurance company for cellular phones. Basically I was sent a replacement phone (a HTC Wildfire) in Septemeber 2012 with a 40.oo deductable. Off and on the phone was doing quirky stuff. I would...

Metro Pcs - California, Stanton - Deceiptive acts and practice

Posted: 2012-12-03 by    Rolinda
Complaint Rating:  0 % with 0 votes
I went to this store twice, one today (12/03/12) and one back in, I believe late August or early September this year. I complain about my phone LG freezing up then it turn off and on by itself while I am texting. The first time I complain about the situation in store, the person who is helping...

Metro Pcs. - Florida, Naples - rebate

Posted: 2012-12-03 by    georgina perez
Complaint Rating:  0 % with 0 votes
purchase a phone at metro, they offered a $50.00 rebate and i never recieved it. i called in and spoke to several people from metro and was told that i was not suppose to get a rebate. why offer something if you won't give it., this is the second time. please be careful with those rebate...

Metro Pcs - Florida, Palm Harbor - Rebate

Posted: 2012-07-04 by    Nafnaf
Complaint Rating:  67 % with 3 votes
Metro PCS will not honor rebate. Bought phone at the end of January submitted rebate form with UPC Code and pat of Package with other numbers and did not receive a reabte. Wrote to them went back and forth for months and still no rebate. The company just reverts messsages to the place where...

Metro Pcs - Michigan - bill cycle reset wtf

Posted: 2012-04-27 by    Amy White 50
Complaint Rating:  0 % with 0 votes
I recently paid my bill of $60 on the 25th of April and now they are turning off my Service 3 days later I thought you paid for the month before you use it why am I not getting my month I don't get it...

Metro Pcs - Disrespectful & rude

Posted: 2012-03-16 by    Olkune
Complaint Rating:  100 % with 1 votes
My daughter has a Metro Pcs phone. She has a son with a disability so this phone is vital for communication with doctors and hospitals and care givers. She bought a new phone for $90 on Sept 1rst. The phone stopped working for no apparent reason on Sept 14th. We traveled back to this store (which...

Metro Pcs Venice Fl - Florida - Customer service

Posted: 2012-02-25 by    Julia2012
Complaint Rating:  0 % with 0 votes
I was thinking about get some phone and I went to Metro PCS store at 262 41 bypass Venice FL. Two guys even pay attention when I came to the store, nothing even hello!!! They were rude!!! Customer Service there was HORRIBLE, TERRIBLE. I will never come back there....

Metro Pcs / Reabate - Texas, Denton - customer service/rebate

Posted: 2012-02-08 by    angrycamomom
Complaint Rating:  100 % with 3 votes
I bought the new LG esteem and sent in my rebate in Dec of 2011, I looked up my status and at first it said invalid, too many rebates for this address, now my address is 5301 E McKinney # 259 Denton Texas 76208 and the agent read he right address o me, I was told that they had to verify service...

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