Lincare Holdings
reviews and complaints

On july 8 2022 my caire freestyle concentrator was picked up to send in for repair as it had stopped working. I has been 2 months and no one can tell me when or if I will be getting it back. I have purchased the 8 hour battery myself and a back pack carrier. I can not get anything delivered because they have no drivers for the company, no supervisors no idea where the machine is or where it was sent. I was told it would take up to 3 to 4 weeks not 8 or more. I have called the local office numerous times ask for a regional supervisor to call me. My doctors office has called also to no avail, and no answers. They did give me a failing concentrator for a loaner. It works for an hour and stops!

I was told to bring it in to office they will give me tanks! I cannot carry them, to heavy.

I have been a customer since April of 2022, since the start of my treatment I have received the wrong supplies, which I bring to location and swap out, the order was supposedly changed in the system but to find out it wasnt until I called and complained to the manager. My Hippa has been violated by an old friend who works at this specific location, small world my boss is her brother in law and he some how knows my personal health history! After getting the wrong supplies yet again last week I have attempted several times to contact Lincare, nobody ever answers or calls back. Surprisingly I received a call back today from Nicole, I told her I had switched companies due to lack of communication and poor service. she stated she will send me a bill in the mail for my machine, then proceeds to say 'You know what, I am not dealing w this, Lincare will contact you'), I said you don't need to act that way I get it, she hung up on me, then I get a call from her manager stating I swore at her which is false information, the manager explained what was going on, as soon as I started telling her what Nicole did, she put me on speaker so Nicole could hear, as I heard her mumbling in the back round. I told her my opinion on why we are leaving, she stated Lincare is nationwide, said keep the machine, ill delete the machine and you can do whatever the hell you want to do with it, take care honey and hung up. I have tried filing complaints and have gotten nowhere. I am pretty angry!

i worked for national medical rental for 8 yrs It was sold to american home patient during that time and then sold to linecare. I recieved a letter for the social security office labor division that i am still owed retirement money in the amount of $971.00 to claim and those funds were transfered to americam home patient and the to linecare so i will have to claim iy threw lincare but have called the human resorse dept 2 weeks straight and cant get a live person to talk to

thanks david

I am a customer of Lincare. They are not able to provide me with C tanks. I have severe emphysema. They gave me D tanks which are very difficult for me to handle. I have a torn rotator cuff, nerve issues in my neck and back, including spondylitis. Customer service is rude and have no interest in hearing any of this. To top it off, at least one of the D tanks is EMPTY! How can I rely on this supplier? I am in the period where I can't change companies because of Medicare. The BBC does not endorse Lincare and they have a rating of 1.2

Feeling trapped in a very bad situation.

My husband got a prescription , March 2022 for a new Cpap machine. Called local Lincare supply office, Calvert County, MD. Told the machines were on backorder 3 to 4 months. Called 4 months later to inquire about status. Was told no one was assigned to fill the prescription and they would take care of it. Called back 3 weeks later and the same excuse, no one had been assigned. Called back two weeks later and told that the prescription was not complete and they contacted the doctors office for a new prescription. Called back two weeks later and was told "Oh, the new Prescription just showed up." Called the doctor's office. They had not received a request for a new prescription nor had the faxed since the original was sent March 25th, 2022. WAs assured that everything would be "put in the pipeline to get a new machine. Got a call from someone at Lincare, Calvert office, that the prescription was being expedited and I should be getting a call from the Lincare office in White Plains, MD. That they would make arrangements top have the new machine delivered within 7 to 10 days. Waited 3 weeks and called the White Plains office. Their records show the order had been submitted on July, 25, 2022. That is 6 months after the original prescription.

In competence is one thing ( and there was plenty of that to go around). Deliberate lying to customers is another matter.

I have been with lincare for almost 9 years for the most part they have been pretty good about get my oxygen and tubes to me. In the past 2 years I have been calling the office in sturtevant wisconsin about getting my easy pulse portable consentrator back, with no outcome. Thay keep telling me it's in back order. The only thing wrong with my machine was the external battery and or the adapter. They are very rude when I call them. Being on oxygen they are my life line. What butt do I have to kiss to get it back. The small tanks do not last long and are very heavy when you can't breath anyway. I usually put the easy pulse on a small cart to roll the machine, it makes it much easier to get it around. Can you please help me get my machine back.

Respectfully

Mrs Meyer

I received a CPAP machine from Lincare and was required to give a debit/credit card for the monthly rental amount to be taken out of after Medicare paid the amount they agreed too. I was told it would be just under $20.00 per month.

Less than a month after receiving the machine we received an invoice saying that we owed $94.93. We paid the amount since it came from a different area and state from where the machine was received. I keep getting invoices without any explanations however I know I am required to pay the remainder of what Medicare doesn't pay for monthly supplies. Recently I received an invoice from Lincare showing they received our check for the $94.93. Then on June 15th they took the $94.93 out of our debit/credit card along with another charge of $26.01. Every time I call, I can't get anyone to explain my account. I called the local office [protected] and have been on hold for over 30 minutes and no one will talk to me. I'm having them took off the credit card until someone can talk to me and explain my account and tell me why I am paying double amounts. I'm sure now I will be turned into a collection agency, but I do not want any more supplies nor anything else from them. I should have enough credit to pay the nearly $20.00 a month rent for a few months.

Constantly trying to get resoluttion on my bill, only get automated system. Try to resolve order situation and get three (3) people to call me in the SAME week but NEVER get a response from messages I leave or folks who tell me, "someone is going to contact you."

I've been called by the wrong name and provided confidential information about another person's account despite verifying my information initially. Their staff claims they'll find a resolution and never call back and don't provide contact information for the right persons. They call multiple times for ordering and then bill me incorrectly. They cannot explain anything on my bill and have to go back and review - but I never get a response from the socalled review...

This place is so unprofessional particularly when it comes to life-impacting supplies. I don't trust them at all. I've been waiting 2.5 months for someone to contact me about my bill. I'll not pay anything until it gets resolved.

Hi,

My mom Linda Forster 4/25/1948 is scheduled for delivery on Thursdays in Meriden,however she did not recieve her portable tanks that the she needs for dialysis.I called the center on the eve of 7/14 to ask why,and was told the driver is still making his rounds and she would send the driver a message.Now here it is Friday 7/15 afternoon still no delivery ,once again i called the office to be told yet again the driver is making delivery still.Now its Saturday 7/16 am i called the on call service to be told she will send the office an URGENT message to make sure she gets her delivery Monday am.With the fact that she goes to dialysis Monday am at 10:30 with a possiblity she may have a tank is not advisable.She can not miss her dialysis appt due to the lack of her oxygen company not making her deliveries on the scheduled day.Lady stated to me that they do not make tank deliveries on the weekend,an exception needs to be made as a priority for my mother to get her oxygen needs met.Now this is an negligent matter.

Jennifer Hernandez [protected]

Lincare in Washington Missouri is the most incompetent medical supplier I have ever seen. I am a Nurse of 25 years, use a CPAP machine and when I have a billing question, they tell me to call billing. I returned some supplies in March 2022 and it is now July 2022. No refund has ever been completed on my account. When I call them, they say I need to call billing. I call billing and they tell me to call Washington because they can not credit a refund when the Washington office has NEVER sent billing return invoice.

Also in case some customers don't know be careful and read the find print on your contract with Lincare. I rented a CPAP and it was 2 payments from being paid off when my insurance changed so not they are charging me another 13 months rental fees. They tell me every time insurance changes, the rentals starts all over again. Isn't this medical insurance fraud?

They can never get my bill right and charge me different prices for the same item. They charged me $333.00 for a facemask one month, then charged me $28.00 the next time it was ordered.

The Lincare office in Washington, MO needs to get their crap together. There are young kids working there who know nothing.

I will not pay my bill with them until they get it right. So...continue waiting 4 months later.

My drs have ordered a portable oxygen concentrator for the past 5 or 6 years. I have been told I don’t qualify for one, I have been told I would have to wait 3 years for it because they get paid a lump sum every 3 years. I was told that I could not transfer my services to another company because Lincare had already been paid for that 3 year period. They would not give me the dates or when the 3 years would start again. I recently received a statement showing a portable oxygen concentrator had been ordered. I called the rude manager who told me, “ You’re not getting the machine until you pay your bill”. My dr last ordered the machine in Nov. 2021 and it took 7 months before it was ordered. I attempted to talk to her about my insurance. She wanted no part of it. She transferred me to billing, where billing is located I have no clue. I sat on hold for 52 minutes, when the person answered I could hear her yelling, “Is anyone here? I can’t hear you so I will hang up”.So she did. I could hear her fine and I tried several times to tell her I was indeed there.

Now I have tried numerous times to give Lincare my insurance info to local or National billing. To my knowledge no one has ever billed any of my secondary insurance companies. I have Medicare A, Medicare B, Medicare D and Cigna supplemental insurance. I am insurance poor paying out of pocket about $430 per month. I have NEVER been told if Lincare does or does not take any insurance besides Medicare. But over and over I get bills and more bills from Lincare. Why won’t you bill my secondary insurance? If you don’t take supplemental insurance then someone needs to tell me; Further Lincare should accept insurance payments and not bill the patient. Just how many of us (clients) are wealthy vs low income? I need the portable concentrator that has been ordered for years and is now where? Is Lincare performing Medicare fraud?

Besides this issue why does no one ever service the home equipment and bring supplies. The last time I got supplies I came after them. I get connectors and nasal cannulas from the hospital when I am inpatient. This is poor business practice and this Amarillo office has been plagued with frequent turnovers and rude staff. If your company can’t deliver the service and equipment then you should close the doors.

I have been trying for over a year now to return equipment you stated you would picjup but never did. You evidently just do not care or are incapable of picking up used canisters?

I have called two days and left a message with them that I need a new c pap. I have not had one in 7 years. They have not returned my calls. Two weeks ago I notified them that I needed a new one and it took 3 times calling to get a return call. I called my doctors office and told them the doctor would need to send a message that I was still using one. If this is the problem then they should let me know. I talked to my doctor today. He says he has ask for several down loads and never gets one from them. This is Lincare in North Wilkesboro NC. I was told there was a back order because of the recall. I understand that, I am currently using the one I had before this one. It is about 10 years old.

I started in Jan42022 to ask for my Medical Records as I had seen a charge on my Insurance that was not supposed to be, I have continued to keep asking and it is now June 29 2022 and still no records,

I would get told they would print them and put them in the mail and it never occured.

I hired a Lawyer and he gave up as they would not answer his phone calls.

On June 1, 2022 I received a call from the local NJ Lincare office saying my insurance company approved an new BIBPAP as ordered by my doctor and a therapist would be contacting me in a week or so to set up implementation. When no one called a week later I called back and was told someone would call me by Wednesday on the following week. No one did. I called back again and was told the same thing. Again on June 27 I called once again and was told there were no therapists available.

Stanford Hospital wanted to adjust old ResMed CPAP to increase pressure.

Old CPAP would not respond.

I had to do a sleep test to get a new one which was done early April.

After the Doctor sent a prescription 3 times, with made follow up calls Lincare finally acknowledges the prescription on May 5th.

Lincare says Resmed 11 not available for months

Will I take the old model ten, tell them yes.

Follow-up call today, nothing being sent

Back order maybe 3-4-5 months out!

Rudely told by a rep "Just what do you want me to do?"

Noted web is selling Resmed on the web.

Told if you want to pay cash get it from them, but they probably don't have them either.

When I had initially had found out that my Respironics Dream Station 1 (aka DS1) device was recalled back on July 4, 2021. I had registered my device, and then contacted my provider for whom I asked about continuing the usage of my DS1. They stated that, so long as you are not getting any black foam, it is safe to continue to use your device, otherwise, contact Lincare to have them assist you in trying to assist you.

When I noticed that there was black foam that was in my tank, I immediately ceased using my machine, I contacted my provider, and also Lincare. Upon speaking with customer service at Lincare, the gentlemen said that I own the machine (actually it is a rental according to insurance as I verified today June 17, 2022 which is the 3rd time I verified it), it is under warranty, and there is nothing they can do about it.

I did ask him if they have any loaner machines until my replacement machines comes in. He said that they don't and that they don't give out machines when machines are being repaired. Which is odd because they have equipment that is used so multiple patients can use the same machine without the fear of contamination.

After going round and round with him about the it, I said that I would contact the AG's office, and he said to go ahead as there is nothing they would not do anything about it either. By this time I was done with this guy, I was very perturbed, and disappointed by a company whose whole purpose is to keep people alive.

Fast forward to about April 4, 2022 when I plugged my recalled machine in, and sent Data via the modem, and was followed up with a call from Lincare about my machine and my lack of use since February 17, 2022. I explained that my machine was spitting out black foam and that I was inhaling it so I had to stop using it and instead was having to use an older machine which still functioned.

As I was starting to get irritated I was calm with her and I did explain to her that Since sometime after I had the machine (February 4,2021) given to me, that I had begin to have respiratory issues, ended up in the doctors office on multiple occasions due to difficulties breathing, ending up on 2 inhalers, and had to stop using the machine. I did explain that I was using my older machine but that I had also registered my machine with Philips for the recall and that I was waiting for my replacement to come in. I told her that I cannot use a machine that could possibly kill me because of negligence on the part of Philips.

When asked if they could get me into another machine since mine was defective she stated that, because I was not maintaining 70% or better 4 hour usage on my CPAP that they could not do that. I asked her why she would want me to use a machine that was defective just so I can hit that statistic when it is waking me up at night, I can't breathe, I have to use inhalers, and I can't even do anything without getting winded.

By this point, the conversation was going nowhere, they stated that they where in contact with me the whole time since I was a customer with them when I have yet to be in contact with anyone as of today (June 17,2022) unless I have initiated the phone call.

When I had called in yesterday, June 16, 2022, I spoke with the same gentlemen for whom treated me like garbage, and I merely asked him to release my serial number for my machine, said he has to go through stuff since it had already been billed out, and then the call ended.

As of now, I have decided that I am not going to call them back, but instead I am going to let the company who prescribed the equipment handle this because being treated the way that I am is unprofessional and a risk to my health and to other people involved.

My Wife Suzi Heater needed oxygen after surgery They were supposed to meet us at the house they never showed. We had to call in twice finally got someone the next day late afternoon. Your billing system is a scam I set it up for auto pay which they did, Then after 45 days we called to have it picked up which they would not. 60 days called again this lady said she would take care of it. and she did we don't have the concentrator but you are still billing me please cease, stop, quit billing me for something we dont have. Cust ID [protected] I wrote this while sitting on hold I know they are just trying to run the clock out to 5pm this is not the first time when trying to get to customer service well 22 mins on hold it is now 5pm.

I've been waiting for 2 months + for a portable oxygenator I was told 4 to 6 weeks I already had issues with getting switched over to your company because you provided portable which took about 4 months with numerous dr appointments and quite the run around I'm tired of being constricted to tank because I've become more active my dr has been 100% on board with me through this process but I'm concerned that things aren't getting done because of incompetent people at my local office I'm being told that the machines are on back order and their waiting on shipment I just never really get any answers and I wait and nothing happens until I get angry with them which I really do not like doing. Please tell me your process are something pertaining to getting a portable oxygen machine

My husband was diagnosed with Sleep Apnea in July of 2021. We have been waiting to get a CPAP machine since then. We finally had a meeting with a traveling representative in our hometown 3 weeks ago and were told that she would have a machine for us very soon. I contacted our local Lincare office today where she said a gentleman would help us through the set up and usage procedures. HE knew nothing about us and our machine. Since the CPAP machine is SO IMPORTANT for one's health, I would expect to receive a bit more urgency on Lincare's part in setting us up with the mask and machine. But unfortunately, Lincare does not show a bit of urgency in getting our equipment to us. I am hoping that perhaps you can help us out.

Please reply so that I know that you have received this because it IS URGENT!

Thank you.

A Journey