Light In The Box
reviews and complaints

I purchased 6 tee shirts in one specific size. When I received them, every one of them were of different sizes and the quality was poor.

Lightinthebox supposedly has a 7 day "no questions asked" return policy. Then to find out they want you to ship it back to China at your cost. The items cost me $85.93 with an additional $28 charge to ship to me when purchased. To ship them back (at the cheapest rate) is $55. So, I would be a total of $2.93 to the good. On top of that it would take 2-4 weeks to get a "refund". They did mention they would pay half of the return shipping in the form of a credit. I would not buy anything else from them especially knowing they are a chinese company.

I ordered a pant suit, a regular size that they offer. It did not fit. I contacted Light In The Box immediately the same day I received it to return and get a refund.

Their website "Returns" CLEARLY STATES they have a 7-DAY-NO-REASON-RETURN.

They WILL NOT HONOR WHAT THEY HAVE ON THEIR WEBSITE!

I WILL NEVER USE THIS WEBSITE AGAIN AND NEVER RECOMMEND TO ANYONE!

Beginning March 11, 2023 and still ongoing...

Do not order from this business! Immediately upon receiving this item, ordered in 2 sizes larger as instructed in garment page and finding it so tight I could hardly get it on and which could not even be buttoned having a 2-inch gap, I initiated a refund, It's been one month now, and instead of being "contacted within one business day' by a customer service rep, several days would go by with no response whatsoever and me having to send yet another inquiry. Those responses I finally did get, I followed their instructions to provide further "proof" that the item did not fit only to be given a further run around even after photographs were sent, no telling me to send them my measurements by using a tape measure which I do not own and refuse to purchase simply on their idiotic behalf. NEVER have I dealt with such a shoddy business with such sub par merchandise and business methods. Steer clear of this business at all costs!

Dear Light in the Box

INTENTION TO ACT

Order number [protected]

04/04/2023

I am writing on behalf of my mother Pearl Newman who purchase 3 very costly dresses from you, whilst under the impression that you were trading from the UK.

It is not clear on your website that the goods were being shipped from China, in accordance with international trading standards.

She is a size 18 and purchased size 20 for comfort, having consulted your sizing guide.

The dresses were far too small, thus not complying with their description or adhering to what a consumer has a right to expect according to the UK Consumer Rights Act 2015.

Several weeks on we are still in a highly unsatisfactory place.

Following my mother being told she could return the dresses for a refund, after much insistence on her part, she found she had to post them priority international post to China at a monstrous cost of £75! (Surely more than the cost to make the garments).

Many weeks later, the good have been returned to her, the sender, having failed to pass through customs. The manufacturers are clearly operating above the law, selling internationally with no care to provide a return address within the customer’s country or indeed any way to actually return faulty or ‘not as described’ goods.

So, we are in a position where we have dresses smaller than advertised, we have spent £75 on postage only have the unwanted goods returned and we have no refund in sight.

I have sought advice from Trading Standards and the UK International Consumer Centre who are very interested in the way you and other international manufacturers trade.

You are required by law to provide your company location and set out extra charges such as delivery and return costs at point of purchase. Nowhere on your website does it clearly state that this will be to China at a cost of £75.

I am demanding a full refund for the dresses and for the Parcel Force postage that she was advised to pay for. I feel that you are taking advantage of the elderly who are not as wary as the rest of us when it comes to cheap mass imported goods from China masquerading as a quality online fashion store.

If you cannot find a satisfactory conclusion to the issue, we will be making further legal steps.

Yours sincerely

Hayley Newman (Ms)

Order number [protected] Kathleen Parton I returned 2 dresses to China as advised by yourselves in July 2022 standing the £22 cost. They have just been delivered back to me unopened ! No word from yourselves in all this time and I still haven’t had a penny returned from you which is a disgrace! I’m out of pocket by £100 including postage and I think I have been more than patient . The service has been awful and I think now I deserve my refund ASAP . I have been upset and inconvenienced enough now. PLEASE SORT THIS OUT After nearly 9 months I think it is a care of duty for you to deal with this as a matter of urgency . Thankyou. Mrs Kathleen Parton.k.[protected]@gmail. com telephone [protected]

I ordered this shirt (http://litb.cc/l/igXr). It arrived to me not as advertised. The embroidery was printed on (despite the fact that the website said it was embroidered). The cloth is made from very poor material. The shipping took ages. I paid a whole lot for a product that was not the real thing. It had an odor as well. I have a requested for a refund but customer service has not gotten to me yet. LITB is a scam, please avoid them at all costs.

Hi customer service is appalling. I purchased a dress suit from thos company.. When I received it. It was very bad quality and didn't look the same as on website photo.. When I received it there was no ticket or even a label attached no confirmation order ticket nothing.. So I returned it back to the the only adresd that was on the package with a note to say it was from light in the box.. I then receive a message (lin the box) to say that I have to contact the retailer in asia for a refund. That was it.. I have since been trying t o contact light in the box. But there is no custom email and its just not an easy customer service. I paid £47 for the outfit it was returned and I want my refund. I purchased from lin the box and therefore they are responsible for refunds and I will take the matter further if I don't receive my refund.. The customer service is appalling. The item was del to my adress of 44a harcourt st luton lu1 3qh 3qh. I have no order number as didn't receive anything with the item. Please look into this matter and honour the refund

I received the dress on 03/27!23 and I immediately noticed a sardine type if smell coming from the dress. It is too tight in the arms. I tried contacting the company but I just get the run around. No receipt was in the box or in the bag with the dress. I want to return it and get a refund. I'm planning on sending this dress back to sender since I can not get any assistance online like they advertise.

i am an 80 year old woman- and searched the internet to find something to wear to my daughters wedding. i found 2 outfits and noticed the 7 day no question asked return policy. when the first outfit arrived- it did not fit well - my daughter helped me contact customer service- they stated my order was made to order- i ordered a size... they want me to measure myself. They tricked me- in the fine print. took advantage of me. i feel horrible and i will be stuck with two outfits that wont fit.

On 20 March 2023 Yolanda van der Sande (email - [protected]@upcmail.nl)

I sent an order via Worldpay (Ideal) $31.95 for a shirt 818 to lightinthebox.

You some how have an account for her as [protected]@upc.nl which is wrong.

But her email has nothing to do with her recieving the order?

Did you get an order from me. Did you get 31.95 from Ideal March 23 2023.

I go to lightinthebox.com & i'm sent to lightinthebox account yolvds [upc.nl]

I go to 'My order' I get "no orders"

Please send response to: [protected]@upcmail.nl

On 9 February 2023 I ordered mans long sleeve black and red shirt, but today on 25 March 2023 they delivered wrong man's long sleeve red, black and white

Lightinbox must exchange the man red, black and white long sleeve and send a mans black and red long sleeve shirt which i ordered and pay all the return shipping cost because Lightinbox is one who sent a wrong mans red, black and white long sleeve shirt

I ordered a size 3X Maxi White Linen Dress. The dress sizes were: S, M, L, XL, XXL, 1X, 2X, 3X and 4X. The dress was as pictured on-line when I received it today. 3/24/2023.

But it was NOT TRUE to size! I could not get the dress over my shoulders. I wear a size 18 in women's dresses. I know the dress was made in China but I would think... a 3X would look like a larger size to anyone. I ordered the dress in a larger size so if I needed to take it in, I could. But as it is, I can't do anything but try to get my refund which I am finding very, very hard to get in contact with anyone on-line at the Light In The Box.

This has been a nasty experience for me and I will NEVER be ordering clothes on line or shoes from other countries.

I really doubt that I will get my money back but this has taught me a lesson and I will pass this experience on to any and ALL ladies that I meet, young and old and we start talking about on-line clothes shopping, I will surely tell them to stay clear of "Light In The Box"!

This is a company that steals American model pictures and their clothing and in a factory with poor unskilled workers try to imitate what they see in American pictures. Then they send you unprofessional dull clothes stitched wrong and horrible material with it. NEVER PURCHASE ANYTHING FROM THIS COMPANY! They know you will want to send this crap back but you will have to send to China which is how they make their money. The items come quickly to you from an American address but they want you to send this crap back to China or they will ask you to keep this crap that nobody will want to wear for 60% of your money back when you paid way to much to have it sent to you. So this is a money making scheme to get your money through false advertisement. NEVER BUY ANYTHING FROM CHINA AGAIN. ALL OF THEIR PRODUCTS ARE CRAP. THIS IS HOW THEY BUILD THEIR MILITARY STEALING FROM THE USA. THE LORD MOST HIGH WILL REPAY THEM FOR THEIR EVIL.

I purchase three items from Light in the Box online, I have purchased from them before so I became comfortable about purchasing from them again...but this last time I purchased I saw that the total price was way over the amount it should have been...these are a list of things I purchased from Light in the Box online -a sofa chair cover, a one seat chair cover and a underwear gridle hip lifter...was charged $85.21...I wish to be refunded. Thank you for helping me to resolve this matter...can be reached e-mail...[protected]@yahoo.com

I ordered goods in Australian dollars for $132. They are all poor quality materials and poor stitching. The items do not match what is advertised on the site. I contacted customer service to return the goods the day they were received and was offered a 30% refund. They immediately processed $19.43 refund and called the matter resolved. I have disputed the charge and refund given over the last 2 weeks. I then received the same fake return address information as many. I have now disputed the charge through my credit provider as this company is obviously a scam site.

I have ordered 10 catsuits for a dance school competition in various sizes on 28th February 2023.

We received them on 14th March

They are not fit for purpose.

One was tried on and did not match the sizing at all. My 14 year old, very slim child could not get her legs in easily as the legs were so tight, yet the body is around 3 sizes too big! I have never met a human this shape.

The material is advertised as stretchy but is not! It distorted and almost ripped trying to get it over her thin legs.

I requested a refund on 15th March and have been offered only 50% store credit. I will never use this company again and need a refund to re purchase costumes for the dancers.

accompanying singles "(I Don't Want to Go to) Chelsea" and "Pump It Up" were commercially successful and the album reached number four on the UK Albums Chart. Light In The Box Customer Service +1 805, 301., 7002

Light In The Box Phone Number +1 805, 301,. 7002 , The American LP was released in May 1978 through Columbia Records. Substituting "(I Don't Want to Go to) Chelsea" and "Night Rally" for "Radio Radio",

recently spent alot of money with this company. when i returned the parcel for the dresses that didnt fit i paid £30 to return to then not receive my refund. i contacted the company and they said that the money would be retuned to my online account with them for me to then decide what i wished to do with the funds. i made them aware that i wanted to withdraw the funds into my bank however this couldnt be onto the card used to pay as the account ad bene closed, and also asked what my options were. to this they responded that the money had been withdrawn to the account that had made the purchase even though i had ust explained the situation. months later conversations with the bank who say they have no record of the transaction and this company who say the bank have the money, £400 lost and will never use nor recommend this company to anyone!

Hello

I would like help with this issue please.

I ordered (3) wedding dresses from Light in the Box on 2/21/23.

Order #[protected]

Ticket ID: [protected]

Name: Jennifer Lee

E-mail: [protected]@gmail.com

The next day I realized they would not arrive in time for my wedding.

On 2/23/23 (two days later) I canceled my order explaining that the shipping would arrive too late.

On 2/23/23 They responded that it was a "Made to Order product. A certain handling fee will be charge if proceeding with a cancellation"

Light in the Box claimed that work had already begun on my dresses. I disagree with this - it had only been two days and there was nothing CUSTOM about my order.

They are only agreeing to return half of my payment of $606.89.

To date, I have not received any refund.

The dresses still show on the order as being prepared to ship in mid March even though I cancelled the order on 2/23.

Acceptable resolution:

1. Refund the full $606.89 to my Paypal account

2. Refund the $87.88 for an item I did not order.

3. Cancel the order and do NOT send the dresses to me.

Thank you for your attention to resolving this matter promptly,

Jennifer Lee

I ordered a tactical jacket for our dad which was described on the site as a poly/cotton blend, and looks to be a matt dark brown colour. (Order No.[protected])

The item we received is an awful light brown/yellow sheen coat, that is very light reflective and resembles satin (100% polyester).

Not what was described at all.

Please see photos attached for evidence,

As the both the lightinthebox website and app, will not allow me to process a refund, I am complaining here in the hopes you can help me do so.