Light In The Box
reviews and complaints

I have placed an order with Light in the box.

The contact page does not allow me to contact them as it says I have no orders.

I placed the order on 19/05/2023 and simply want to check the order status.

How do I contact them?

I don't think I will buy from them again as it is too difficult to contact them.

Order number [protected]

You are replying to this message saying I am missing important information. You then supply a link stating this will tell me what else to add, but the link just takes me back to this page. I'm going round in circles.

I recently decided to order some new pants from the online retailer Light in the Box. I was excited to receive my order, which consisted of two pairs of casual pants in two different styles. According to the sizing charts provided on their website, I needed a 3XL of one type and a 4XL of the other. However, when my order arrived several weeks later, I was very disappointed with the products.

Both pairs of pants were completely the wrong size and didn't fit me at all. One pair was so tight I had trouble even getting them over my hips, and the other was about three inches too small at the waist. Needless to say, I was not happy with the products I had received.

I immediately contacted Light in the Box to inform them of my unhappy experience. They responded to my email with a request for pictures of the pants, including the barcode and labelled sizes stitched in the pants. They also asked me to lay them out with a measuring tape to show the sizes of the pants. I found this request quite frustrating, as these are their products, and they should already have this information.

In one of their follow-up emails, they began to make things even more difficult for me as a customer. They told me that if I wanted to return the items for a refund or exchange, I would need to mail them back to China at my own cost. They provided a list of logistics companies for me to choose from, and warned me that the costs of return could be as much as the value of my parcel.

I was shocked to hear this - my order had cost around $80, and they were saying that it would cost $80 to ship it back to them. I couldn't believe that they had the audacity to suggest that it was more cost-effective for me to keep the items and give them away than to return them for a refund or exchange.

In contrast, my wife recently ordered me a pair of shoes from Amazon for Christmas that turned out to be too tight. The return process with Amazon was simple and hassle-free, with none of the nonsense that I am currently experiencing with Light in the Box.

All in all, I must say that I am not impressed with my experience with Light in the Box. Their customer service is unprofessional and their return policy is unreasonable. I would advise anyone considering making a purchase from this retailer to think twice and save themselves the aggravation.

I recently had a frustrating experience with LightInTheBox (lightinthebox.com). I ordered two women's tops, but unfortunately they fit too snuggly. I requested a return within an hour of receiving them and stated in the return ticket that the items were too small. However, instead of an easy return process, I received an email asking me to take measurements of both shirts and provide photos as proof that the items were sized wrong. While I appreciate attention to detail, I felt that it was unfair to ask me to prove the issue since the items were unworn. After reading the return policy, I realized that the cost of return shipping would be more expensive than the cost of the items, so I decided to give them away to friends or sell them instead of returning them.

I understand that clothing sizes can vary, but I do not feel that I should have to prove that the items were sized incorrectly. I did appreciate the prompt delivery of my items, but unfortunately, I will not be returning to this site for future purchases. Due to my experience with the return process, I gave LightInTheBox a one-star rating.

To my surprise, the customer service supervisor, Rebecca, reached out to me. She apologized for the inconvenience and explained that LightInTheBox has their own size charts that differ from local standards. Rebecca did offer two solutions for me: a 30% refund and keeping the products or a full refund if I changed or removed my negative review. Although I appreciate the gesture, I felt that the options were not ideal.

In my reply to Rebecca, I expressed my disappointment with LightInTheBox’s return policy. I noted that the return address on the packaging I received was located in the United States and that customer should not be charged unnecessary fees. I believe their policy is designed in such a way to discourage customers from making returns, which is a dishonest business practice. I informed Rebecca that I would only consider changing my review if their return policy was changed.

Overall, my experience with LightInTheBox was less than satisfactory due to their return policy and customer service. However, I am glad that there was communication and an attempt to make it right. While I may not return to LightInTheBox, I applaud them for trying to improve their customer’s experience.

I recently had some trouble with my order from LightInTheBox (LITB). When I tried to send a complaint about a missing part of my order, I received a mysterious error message saying that the server couldn't be accessed. I'm not sure if I'll have to wait 24 hours before my complaint can be sent, but I hope not!

I decided to check out SiteJabber to see if anyone else had similar issues with LITB. While I was there, I decided to post my complaint in the hopes that a LightInTheBox representative would see it. Here's what I had to say:

"Hello Sir,

Before customer service answers to my query sent on 18 November 2015 at 13:07 hours CET [received by LITB 18 November 04:07 hours], this very important message is sent to you for help and some disenchantment on your service. I am slightly disappointed on the avoiding answers I have received on order id number *** that is sent in three separate parts and the money LightInTheBox has received from me prior to any order being dispatched."

Basically, I was disappointed with the response I received from LITB about my order, which was split into three separate parts. I had paid for everything prior to anything being shipped. I had some credit from a sale that had ended, but I wasn't able to use it. When I contacted customer service, they weren't very helpful, and I ended up missing out on a lower price on an item I wanted.

In the end, I calculated that I had about 364 SEK in credit to use towards my order, and that I should only have to pay 553 SEK instead of 917 SEK. I also didn't want to pay extra for customs and shipping like I had in the past.

I hope that LightInTheBox can help me resolve this issue and make things right. Thanks for your attention to this matter.

Review:

On the 27th of June 2019, I opened a ticket to submit my review and even took some photos to include. However, upon checking it, I discovered that it was not submitted. Frustrated, I decided to break my review into two parts.

Firstly, I've attempted to open a ticket five times, but every time it disconnects and goes back to the home page. I've never had this problem before when opening tickets.

Secondly, I received my dress an hour and 30 minutes ago, and to my surprise, I had to pay a duty fee of $220.28 Canadian dollars. In total, I spent over $700! I want the duty charge revised, and I don't want a credit; I want my money back.

Upon opening the package, I felt a mix of excitement and fear. While I was thrilled to have received the dress, I was scared to see what it would look like, considering the hefty price tag. Unfortunately, the dress was made from poor fabric that reminded me more of a Halloween costume. The only thing good about it is the beading, which was a complete waste of time since it's not worth the poor-quality fabric that the dress is made from.

To say that I'm unhappy would be an understatement. I wanted to wear this dress to my friend's wedding, and now I'm not only left without a dress but also out of pocket for a dress that came with poor fabric, a poor pattern, and an untidy finished zipper end. I am on the verge of tears!

I want to return the dress and get my money back. When I ordered, I was so excited to have found a nice dress, so this whole situation is beyond disappointing.

Two days after posting my review, the customer service department tried to explain that I had to buy tax and duty insurance. I learned my lesson, and I'm not happy that they didn't provide any statements for the products I shopped for. I ended up paying too much for taxes and duty fees.

On the 2nd of June 2019, I had to send four messages to the customer service department. They replied, "we are sorry if it is not fit, and we cannot accept the return of the product as well as no refund." Fitting is not the issue I have with the dress; the problem is the quality. They then said, "if this is custom size, we cannot accept the return as we cannot resell it." When I pay over $500 for an order, I expect to receive not only a custom size but also good-quality fabric.

My conclusion is simple: do not buy any expensive dress on the lightinthebox.com website. There is no warranty when it comes to the quality you'll receive. If there are fewer than 40 fillers, they will only give you 70% rewards points or 50% refund. It's best to steer clear of purchasing dresses from this website altogether.

On the 9th of July 2016, after writing my review, they responded and took full responsibility. They asked me for my order number, which I provided. However, they didn't bother to check and send me the result.

On the 11th of July 2019, I responded to Fabio, the supervisor at LightInTheBox. I thanked him for following up and raised my concerns regarding the duty tax. I let him know that I had bought insurance for all my orders, but since there was no option to purchase duty tax insurance for this product on the website during checkout, I ended up paying a hefty duty fee.

Regarding the quality issue, there was no way I could see it clearly on the picture. I had to touch and feel the fabric. If they had done all the work on good quality fabric, we wouldn't be having this conversation. Instead, the fabric used is exactly as cheap as a Halloween costume.

It's a shame that such beautiful beading was done on a material that wasn't worth it. If this was a cheap dress, I would accept the poor quality, but when I spend that much, I expect good quality fabric. I attached more images to back up my claims.

Regards,
Shirin

So, I gotta say, I made a rookie mistake and didn't do my research before buying from LightInTheBox. I was looking for a dope white dress for my engagement photos and saw this poppin' dress from them that caught my eye, so I went ahead and ordered it.

The purchase and shipping were chill and went without any problems. The item was on sale and wasn't too expensive thank goodness, but let's be real, it's not about the money, it's about the satisfaction of the customer fam.

When I got the dress, I was beyond disappointed. The color was madd dulls, the gold that caught my eye in the picture was more like a dusty tan color, and the material was actually some cheap slip material, not silk as advertised. To make matters worse, the dress looked nothing like the picture when I tried it on. It fit like I was wearing a slip, but had this bulky golden choker that was supposed to replace a necklace or something (tbh, I don't even know what it was supposed to be). And y'all, this thing didn't even match the dope gold my fiancé was rockin'.

So, I went to return it, but it was a straight-up nightmare. I received an email offering me some 30% off coupon for my next order, but I declined since I wasn't planning on buying from them again after this drama. The second email was even more upsetting. Y'all, they said they would only give me back the money I paid for the dress, no taxes or shipping, and that I was gonna have to front my own money for the shipping back to China, which could be anywhere between $10 to $40 and might even get stuck in customs.

Like, come on now, is this real life? Where's the customer satisfaction at? I needed a new dress ASAP because my fiancé and I had changed our colors and I only had 2 weeks to find something else. I showed pictures below so y'all can see what I'm talking 'bout. I know the catalog is always brighter, but seriously, there ain't no gold at all in the dress compared to what they showed. Plus, the material is so thin it feels like you're wearing just a slip.

I originally wanted a white dress, but then I saw the picture that caught my eye and decided to change our colors. Now, I'm back to the hunt with two weeks left and wasted money on this ratchet dress. I guess I'll just eat the cost, but I wanna give you all a heads up if y'all are thinking about buying from them. Hopefully, y'all will have better success at finding something cool, and the reviews from people who liked this dress are legit, not fake like I'm starting to think they are.

I recently had a truly terrible experience with LightInTheBox. I placed an order for a pair of shoes on June 4th and paid for shipping that was supposed to guarantee delivery within 6-11 business days. This was perfect for me, as I needed the shoes for an event at Ascot on June 22nd. The shoes were shipped from China on June 6th, so I expected to receive them at least by June 21st. I could track the package, and on June 14th, it arrived at Gatwick Airport. This seemed like good news to me since it is just a 2-hour drive from Gatwick to my address in London.

However, the package failed to arrive on June 21st. I reached out to the company's customer service and expressed my concern about why the package had been at Gatwick for a week and had not been delivered yet. Their response was quite ridiculous, claiming that unexpected circumstances could delay the delivery, but I wondered what unexpected circumstance could prevent them from delivering the package in a week to an address just two hours away from the airport.

Since I had no use for the shoes anymore as the event was over, I asked for a refund. The customer service offered me a 50% discount on the shipping cost on the next order, which was of no use to me. They also promised that the package would be delivered within 3 to 7 business days, which is quite a long time from June 4th. Shockingly enough, they did not offer any explanation for why the package had been stuck at Gatwick since June 14th.

To add insult to injury, on June 25th, I received a card from Royal Mail telling me that they could not deliver the item because the company had not paid enough postage, and I would have to pay an additional fee of ?12.05 to get the delivery. This was outrageous! I had already paid for shipping and confirmed that it would take 6-11 business days. The company should have paid the appropriate postage, and I wasn't willing to pay any additional cost.

After contacting the company again, they claimed the fee was for a duty tax, but I knew that wasn't true since Royal Mail had confirmed it was due to insufficient postage. I was utterly disappointed with this company's misleading advertising and hidden fees that they didn't specify anywhere on their website. In fact, this could even be considered false advertising and a breach of customer trust.

I wouldn't recommend this company to anyone. They have no respect for their customers' time and money and refuse to take responsibility for their mistakes, extensive delays, and misleading advertising. Not only did I miss the event I had purchased the shoes for, but I had to spend more to have a substitute. I have decided to report this company's misleading advertising and actions to trading standards and the ASA, hoping that more people do not fall into the same trap I did.

Light in The Box is an online store that sells a variety of products including clothing. After purchasing three garments, I was disappointed to find out that the information provided by Light in The Box was misleading. The garments were advertised as made of cotton or linen blends, but upon receipt, I realized that they were made entirely of polyester or had a very small amount of cotton in them.

Despite this, I have decided not to return the items as they were not sent in the wrong size or item, rather this was intentional, premeditated deception by Light in The Box with the aim of causing financial harm to their customers. It’s disheartening to see such actions from a corporation that operates in a country where consumers have rights.

What’s more troubling is that I have previously purchased cotton-linen blend garments from a physical store at a fraction of the cost and with good quality, indicating that this practice is achievable. However, Light in The Box has chosen to engage in this deception.

It’s also worth noting that when I tried to post my reviews of the items on their website, I encountered technical difficulties which prevented me from leaving bad reviews. This suggests that Light in The Box controls the reviews on their website.

On the positive side, I was able to communicate with an individual at Light in The Box who was eager to help resolve my issues. They offered a full refund and an apology voucher, which I accepted.

In summary, while Light in The Box did eventually resolve my issue, their actions were deceptive and premeditated. I would caution other shoppers to be wary of their claims and materials used in their products.

I'm a frequent online shopper, but I must admit, my experience with LightInTheBox has been quite a disaster. I typically don't write reviews, but I feel compelled to do so to warn fellow shoppers of the pitfalls of this company.

First things first, I discovered that LightInTheBox pays people to write positive reviews while paying a premium to bury negative ones. It's a dodgy and unscrupulous business practice, but unfortunately, it seems to be the norm for them. So, please beware.

So, I placed an order for entertainment accessories that I needed for my brother's wedding in Mexico back in June. I ordered the items for $88 USD and requested the parcel to be shipped to a US P.O. Box for convenience. However, after 20 days, I hadn't received any news about my order, so I decided to reach out to their customer service team and inquire about the status of my purchase.

Unfortunately, I was informed that my order had not been sent yet despite payment being made on June 23rd. I was also told they would send it as soon as possible. However, I only had four days to get the package to my P.O. Box, and given the circumstances, it seemed unlikely that I would receive my parcel on time. Therefore, I requested a cancellation and a refund via email.

Please note that I sent three emails asking for cancellation and a refund, but the replies that I received were non-congruent with my requests, forcing me to repeat myself repeatedly in simpler terms. It was almost as if the customer service person didn't even understand my emails at all.

You would think that the company would have understood my request, but unfortunately, they ignored my cancellation email, and three days later, my order had been shipped - from China, no less.

I followed up with another email, stating that I had already requested a cancellation, but it was too late now. I was recommended to keep the package unless I wanted to pay to send it back. The wedding passed, and despite emailing again four days ago, I still had not received my parcel.

After speaking to PayPal, I was advised to notify my P.O. Box agency to block the company so that they couldn't deliver the package. Two days later, the parcel arrived, but it couldn't be delivered, and for the first time, LightInTheBox sent me an email informing me that the parcel had been sent to their warehouse. They did state that if I did not arrange for prompt pick-up, they would destroy the package, and they would not refund me anything.

To make matters worse, they're now trying to force me into paying to return a package I cancelled in the first place. Even after a two-month delay, they're still threatening to refuse a refund. When I asked about the cost to return, I was informed that it would be more than $200 USD, which is more than double what I paid in the first place!

Despite the disaster of an experience, PayPal has been amazing throughout the whole ordeal, offering advice on dealing with the dodgy company. So, avoid LightInTheBox at all costs, or pay the price in endless headaches and wasted money.

So, I recently had an issue with LightInTheBox when I ordered a bolero that didn't fit properly. I relied on the size chart they provided and ordered according to that, but when it arrived, the sleeves were so tight that I could hardly bend my arms! I then opened a "ticket" to request a refund or credit, but was told that since it was a "made to order" item, it could not be refunded. I was livid! I argued that it couldn't possibly be a "made to order" item, since I ordered according to THEIR size chart and not my own body measurements.

Their response was quite baffling: they explained that both standard size and customized products are all made to order products which means they tailor from scratch once the payment is confirmed. However, when I looked at my order status updates, it showed that the payment was confirmed at the exact same time the item was packaged and shipped off about 2 hours later. Therefore, it wouldn't have been possible to confirm payment, tailor the item from scratch, and then package it for shipment all within the same minute. I pointed this out to them, but didn't get any response whatsoever! It makes me so mad!

They then tried to offer me a partial refund of either 60% or 80% of the item cost, which I would have to pay shipping fees on. But they also requested that I provide pictures of myself wearing the bolero, with a tape measure showing whether or not there was an error in their measurements when it was "made to order" for me. This was absolutely ridiculous since they didn't even have an "arm" measurement to compare it to, and I had already explained the issue with the sleeves being too tight. I was so offended by this and still am!

I then went ahead and reordered it in a bigger size, hoping they would apply the "80% reward" to my reorder if I shipped back the one that was too small and still had the tags on it. But guess what? I got NO response! Like, what the hell?! I can't believe the amount of hassle and frustration I had to go through just to get a refund/credit on an item that didn't fit me!

In conclusion, I would strongly advise anyone who is looking to purchase from LightInTheBox to think twice before placing an order. If you don't feel confident that the item will fit you, don't even bother ordering it as you might end up stuck with it because they refuse to refund or credit anything! Their customer service is absolutely HORRIBLE and I wouldn't recommend them to anyone.

I just had a terrible experience with LightInTheBox. I ordered a Plague Doctor Steampunk costume, but it arrived defective. To make matters worse, the company's response to my problem was completely unacceptable. Although I left a review on their website expressing my disappointment, they seem to have removed it.

The costume was of low quality, with the mask, belt, gloves, and hat being especially cheap-looking. However, what really bothered me was the jacket. I ordered a size Large, which according to their size chart, should have fit me perfectly. But the jacket was much smaller than it should have been. It measured just over 40 inches at the bust, which is far too small for a double-breasted jacket. I couldn't even button it up, and if I moved my shoulders the slightest bit, it would rip. The sleeves were also too short and too narrow. Unfortunately, when I contacted customer service, they were unhelpful and unwilling to rectify the situation. They claimed that as a Made-To-Order costume, it was not eligible for a return or replacement, even though all I wanted was a jacket that fit properly.

I'm extremely disappointed with the customer service I received from LightInTheBox. They were completely unwilling to help me, and as a result, I cannot recommend anyone to buy from them. If you do decide to purchase something from this company, be prepared to take risks and deal with poor customer service. It's not worth it.

I did eventually get my money back after a month of fighting with customer service. I had to write reviews on multiple websites to get their attention, and they even tried to get me to change those reviews to positive ones before they would refund me. I eventually got my money back, but only after a lot of hassle and dishonesty from the company. I cannot recommend LightInTheBox to anyone, and I urge you not to trust any positive reviews you may come across. Be warned.

May 8th order 2 tops Order Number: [protected] received the 20th, to small, May 22, request a refund Return or Exchange
Current request View Record
Women's T shirt Tee Black Yellow Blue Text Short Sleeve Casual Weekend Basic Round Neck Regular S
Women's T shirt Tee Black Yellow Blue Text Short Sleeve Casual Weekend Basic Round Neck Regular S
Size:L
US $16.99
Women's T shirt Tee Pink Blue Purple Floral Button Print Short Sleeve Holiday Weekend Tunic Basic Round Neck Regular Floral Painting S
Women's T shirt Tee Pink Blue Purple Floral Button Print Short Sleeve Holiday Weekend Tunic Basic Round Neck Regular Floral Painting S
Size:L
US $16.99please respond,

Hi! I have ordered on “ light in the box” on april 29, 2023 2 dresses for first communion for my daughter. On the website is information about delivery 3-5 business days, I got the items on may 20,2023. I don’t need dresses anymore and would love to return, because first communion is over. I would like to return items, but problem is that website didn’t send to me confirmation, tracking number and order number. Please help me with this. Thank you

I ordered a holding hands plague and what I ordered and what I got is 2 different things, I got a cheap and nasty plastic thing, not at all like the pictures they advertised
Disgusting I have added pics, the first 2 are what I got the other ones are what they advertised
I wish I had read all the reviews as I would not have wasted my money
I WILL NOT order anything from them again

Non existent customer service! Tried to ask why one item on my order was not being processed, as it was delaying my order being shipped.
Told it was because of being 'very busy'
I asked for delayed item to be removed from my order so rest of items could be shipped. Next day went to my account and see my complete order of 14 items were cancelled! To add insult to injury, I have to wait 29 days for refund! 🤨

On 1st April 2023 Light in the Box advertising sale garments in AU$. An Online order was placed for two Sale Coats at the discounted AU$ price. Payment of AU$121.67 was the cost for 2 Coats plus Delivery as follows. ProductsStatusOrder Operation

Order Date: 2023-04-01

Order Number: [protected]

Order Total: AU $121.67

To date only one item was delivered. The second item has automatically disappeared and Light in the Box is ignoring that the second item was ordered and paid for.

This company is extremely dishonest. The sender is a P.O. Box in Chullora, NSW, Australia.

I have encountered dishonesty issues with a company called JustFashions New from the Chullora address.

I want to warn all unsuspecting customers to be extremely wary of these two companies.

Good morning Light in the box, Yesterday I was told that my order was shipped with counterfeit postage and it could not be delivered. Also, I was told the package was being held at the post office and it would be sent back to the sender. Yesterday, I did receive my order from the Post Office. The jacket that I ordered was damage with tear in the front of the jacket. Also, the jacket had some black grease or glue in the shipping package it was shipped in. I order the jacket for my vacation May 12th thru the 20th, 2023. Please send me another jacket as soon as possible and a return label to me so I could return the damage jacket. I will be leaving on Friday morning for my vacation, and I would greatly appreciate if you would expedite my new order. If you're not able to provide me with my order before I leave on the 12th of May. I would be able to provide you with address for my vacation and maybe you would be able to ship it there Federal Express or UPS overnight services.

Thank you very much,
Mr. Tony McDougal
My order # is [protected]
Tracking # is 93055109247500000003676176

I ordered a dress advertised as made of linen. The picture showed a dress with the creases you see on linen garments. The item received was a very cheap woven polyester material, poorly made, and not as pictured.

When I tried to make the return on the website, it kept telling me to download the app on my phone. Given the sleazy nature of the whole process, I would not do that.

Finally I found a way to get around that and I filed for a return on the website. I had to provide a photo and description. (As if they don't know the material and the dress description don't match.) The request was acknowledged as received on screen and they promised to send email within 24 hours. Never received an email. When I tried to re-start the return process, got denied with various excuses - you already filed for a return or you waited too long to request a return.

Do not waste your money. This is not really a legitimate site, despite claims it is.

On April the 18, 2023, I placed an order from light in the box, order number [protected]. The item was an abs stimulator, in blue and black. It was for sale for €28.99. After taxes it was €37.99. This amount was taken from my PayPal account and the date of may 5th was given for delivery.. The tracking number I was given was YT2311221266030082. I have not received my purchase although the tracking app says it was received.. I have had someone at my home waiting to receive this purchase however nothing has still arrived... I am bitterly disappointed with this service and request my money back or my item ASAP..

I am writing this on behalf of the person that ordered and have given me permission to do so. I ordered a wedding guest suit of this website. I want to return an item when I’ve emailed the company they have said that I cannot return the item as it was specifically made for the order this isn’t stated in your policy I have throughly read though it. When we have tried to return it we have had difficulty as it isn’t clear on how to return the item either.