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Light In The Box

United States
Customer Care
 
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Light In The Box Complaints & Reviews

Light In The Box - Credit card got stolen

Posted: 2014-08-02 by    nini f
Complaint Rating:  0 % with 0 votes
I made a purchase on 31 / 7 / 2014 and yesterday i found that my credit card information got stolen during the purchase. It was used in online purchase from a website i never knew. I think this website is not well secured, how did this happen?? I don't know. I dealt with them before and...
Complaint comments Comments Complaint country Egypt Complaint category Credit Cards

Light in the Box. com - lina uv gel (clear)

Posted: 2014-05-06 by    tina07
Complaint Rating:  0 % with 0 votes
Some of my Lina Uv gels ran out and caused a big mess. Two of my glitter gels and some of my solid gels. How are you going to mix this? This is the first time I have ordered from you!
----S064694400001
----S065046300001
-----s064694500001
It won't let me put...
Complaint comments Comments Complaint country Canada Complaint category Beauty & Day Spas

Light In The Box - I should have known better

Posted: 2014-04-23 by    agnes2
Complaint Rating:  100 % with 1 votes
Don't get sucked in. I'm so mad at myself because I didn't thoroughly check this site out before ordering from them. I purchased a few tops from them in similar styles. I'm a size small. No ifs, ands, buts about it. Always a size small. The tops are all supposedly a size...
Complaint comments Comments Complaint country United States Complaint category Clothing, Shoes & Acc

Light In The Box - Faulty Product

Posted: 2014-01-29 by    bigmansbabe
Complaint Rating:  0 % with 0 votes
I purchased two tablets in July as presents and now one of them will not charge. I contacted Light in the Box only to be told that I had 30days in which to send it back and that has elapsed so I was offered a $20 gift card to spend on their website. The tablets were cheap but with the delivery...
Complaint comments Comments Complaint country United Kingdom Complaint category Computers & Accessories

Light In The Box - Louisiana - extra payment

Posted: 2013-09-17 by    edespain985
Complaint Rating:  0 % with 0 votes
Do not recommend ordering from this website!!! I ordered 2 bridesmaids dresses from them and received three charges on my bank account, the third extra didn't even match other two. They also have no after sale customer service, no phone numbers nothing, wrote a ticket and the person claimed...
Complaint comments Comments Complaint country United States, Louisiana Complaint category Unauthorized Charges

Light In The Box - Incorrect delivery and no customer service

Posted: 2013-06-19 by    Hassew
Complaint Rating:  100 % with 2 votes
Ordered a ceiling lamp and received a small 2 inch glass bulb. On time delivery, but not even close to the product I ordered.
Entered a customer service ticket and waited... for weeks.. Added some more info and waited... some more weeks.
After more than 2 months I got a reply saying...
Complaint comments Comments Complaint country Sweden Complaint category E-Shopping

Light In The Box - Broken Phone!!!!

Posted: 2013-06-06 by    Janine-Cloe
Complaint Rating:  0 % with 0 votes
I had no problem with buying my phone and everything looked good and the phone was shipped in time. But when I started it it was mirrored, so I restarted it and it was back to normal. After that I was about to call my mother and saw that I didn't have a mobile network. So I can't send...
Complaint comments Comments Complaint country Sweden Complaint category Mobile/Cellular Service Providers

Light In The Box - information not told before purchase

Posted: 2013-05-30 by    Dyanne Bennett
Complaint Rating:  100 % with 1 votes
I bought a dress from light in the box. The order was messed up but finally completed and I recd t he dress. It ws needed for a wedding and hardly got here in time. Then when I tried it on Inoticed that the dress wasnt sewn correctly. The seams didnt match, the zipper was not in right, the hem...
Complaint comments Comments Complaint country United States Complaint category Wedding Services

Light In The Box - Alberta, Calgary - Defective, Poor Quality

Posted: 2013-04-27 by    SRAMDAS
Complaint Rating:  0 % with 0 votes
I did a trial run of this site by ordering fashion jewellery and hair accessories. I am very disappointed and will never order from this site again. I received my order in 4 weeks. If you have a wedding or special event, this might cause you problems.

"Please be kindly advised...
Complaint comments Comments Complaint country Canada, Alberta, Calgary Complaint category E-Shopping

Light In The Box - Processing times

Posted: 2013-04-23 by    Lc83
Complaint Rating:  0 % with 0 votes
A little annoyed they aren't shipping my items separately each one has different processing times so my order will take almost 3 weeks to ship... And I better get it... As for everyone who can't get refunds why are you dealing with the company? Go to PayPal or your credit card company...
Complaint comments Comments Complaint country Canada Complaint category Retail Stores

Light In The Box - Ontario - Unfinished product/ no refund

Posted: 2013-04-21 by    UnsatisfiedCustomer97
Complaint Rating:  0 % with 0 votes
I ordered a wedding gown and the dress that arrived was either incorrect or very unfinished. It looked like the rough base of the dress pattern but without any of the ruching or tiers or finished hems. I opened a ticket with them them, received their complicated return instructions and sent...
Complaint comments Comments Complaint country Canada, Ontario Complaint category Clothing, Shoes & Acc

Light In The Box--They canceled and have Not Refunded me yet! - Refund

Posted: 2013-03-26 by    LeslieChristine
Complaint Rating:  100 % with 1 votes
On March 7th, 2013 I placed an order totaling $248.86, they took the money out of my account ASAP.. And then very soon sent a "ticket" saying this.. And I didn't know it was sent on the same day order was placed!

Ticket ID: 3019723 View order details
Order...
Complaint comments Comments Complaint country China Complaint category Products & Services

Light In The Box - NO support, defective product, no refund

Posted: 2013-03-26 by    ccosmica
Complaint Rating:  0 % with 0 votes
NEVER buy from Lightinthebox.com!!! BUYER BEWARE!! There is NO SUPPORT at all, if product is defective, such as my case with an Android Cubot Mobile Phone you will not have any answer from them, you write several times to "Customer support" and no answers and NO refunds even for a...
Complaint comments Comments Complaint country China Complaint category Mobile & Cell Phones

Light In The Box - Scotland, Strathclyde, Glasgow - product not working

Posted: 2013-03-15 by    owen mcguinness
Complaint Rating:  50 % with 2 votes
I bought an android phone from light in the box have had it for 3 weeks and it has not worked from day one it is impossible to get anysense from this company on their returns policy I am stuck with a dud phone and 160 pounds out of pocket.
to anyone thinking of using this lot do not touch...
Complaint comments Comments Complaint country United Kingdom, Scotland|Strathclyde, Glasgow Complaint category Mobile & Cell Phones

Light In The Box - incorrect goods

Posted: 2013-03-15 by    MISS BEEN CONNED
Complaint Rating:  0 % with 0 votes
after finding light in the box online and finding their prices quite cheap i decided to
order myselve 3pairs of ladies boot in a size 39, i checked light in the boxes
measurements f or these and after double checking ordered a size 39.
after waiting 3 weeks for my order...
Complaint comments Comments Complaint country United Kingdom Complaint category Scam & Fake Checks

Light In The Box - California, San Francisco - SCAM

Posted: 2013-03-13 by    anainus
Complaint Rating:  100 % with 4 votes
I ordered several electronics and gadgets over two years ago from this Company for my boy and they NEVER sent it! I had asked them to put the money back into my account they never did- I said, either way, send me my order or refund my money. During this time I had been busy with my investments...
Complaint comments Comments Complaint country United States, California, San Francisco Complaint category Scam & Fake Checks

Light In The Box - Ontario, Woodstock - No response from customer service

Posted: 2013-02-14 by    Dressmixup
Complaint Rating:  0 % with 0 votes
I ordered a wedding dress from light in the box, When I submitted my info I didn't notice that I put in the wrong email info. Afterwards when I realized what happened I tried to go back in to cancel the order but I could sign in to the website with the email info I gave them. So I signed...
Complaint comments Comments Complaint country Canada, Ontario, Woodstock Complaint category Wedding Services

Light in the Box/chiffon outfit - Minnesota - I cancelled order. Company will not give full refund.

Posted: 2013-01-19 by    S Bunkers
Complaint Rating:  100 % with 1 votes
On Jan. 9, 2013, I placed an order. After a week, I had heard nothing from the company. When it became clear to me that the item would not arrive in time for the event for which I needed it, I cancelled the order online. The order had not been shipped at the time I cancelled it.

Nonetheless,...
Complaint comments Comments Complaint country United States, Minnesota Complaint category Clothing, Shoes & Acc

Light in the Box - Electronic Pool - California, San Leandro - Steal Money

Posted: 2013-01-17 by    signguy1
Complaint Rating:  100 % with 1 votes
I ordered a Car DVD Player withe GPS Navi & Blue toothe. After I got it installed I found theat it was defective. Now I had to start trying to deal withe theis company by email. They eventually replaced thee unit withe anotheer. GUESS What!!! It was defective to. I offered to pay a little extra...
Complaint comments Comments Complaint country United States, California, San Leandro Complaint category Ebay Scams

Light In The Box - England, Lancashire - Items of clothing

Posted: 2013-01-16 by    debra eagles
Complaint Rating:  100 % with 2 votes
I purchased 3 items of clothing, a dress which had a label saying it was a size 10 but actually was two sizes bigger and the quality of the workmanship was inferior. . . I was charged much for for it than was actually stated at purchase and i bought a blouse which i was charged more for than...
Complaint comments Comments Complaint country United Kingdom, England|Lancashire Complaint category Clothing, Shoes & Acc

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