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Light In The Box

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Light In The Box Complaints & Reviews

Light In The Box - Deceptive shipping

Posted: 2015-11-15 by    Sherry Godat-Jackson
Complaint Rating:  0 % with 0 votes
I paid extra for speedy delivery. I paid extra for expedited shipping and it said 3-5 business days. I counted out 3-5 days which came and went. It has been in "processing" way over a week. They also already took my money. I emailed a complaint and said I wanted a refund for expedited and charge...

Light In The Box - Maine, China - Pissed Customer

Posted: 2015-10-26 by    Reviewer35951
Complaint Rating:  100 % with 1 votes
Subject: ORDER NUMBER: 1508281514522830 I, Bought and paid for a wig on 8-29-15. On 9-18-15 I received it in the wrong color. On 9/21/15 I was promised a new wig On 10/23/15 I received an entirely new wig that I did not order. I bought another wig that I did not like and did not comfortably...

Light In The Box - Service

Posted: 2015-10-19 by    Reviewer13797
Complaint Rating:  0 % with 0 votes
I bought a coat from light in the box ref 1509291514905496. The coat was advertised as xxl but when it arrived it was not xxl.I want to return it for a refund but their site is a nightmare.First my account is not recognised and there is no trace of my order.The only way anything can be returned...

Light In The Box - Connecticut, Southbury - Order PNL9930946233

Posted: 2015-10-06 by    Reviewer78996
Complaint Rating:  0 % with 0 votes
I would like to know where my order is. I ordered 2 shirts back on Sept 10th. I have not received my order. There is no way to contact you. My order # is PNL9930946233. I tried to track the order & it comes up, no company found. I would like my order or I want to cancel it if I don't hear from...

Light In The Box - Alcohol Breath Tester

Posted: 2015-09-30 by    david e. cisek
Complaint Rating:  0 % with 0 votes
Ordered August 6th. Credit card charged 8-6. On 8-15 they advised the product had been shipped. On 9-5 they advised product mailed on 9-5. Now 9-30 and no product received. Scam company. No phones, no customer service. Bombard your e-mail with unsolicited advertising. Avoid at all cost....

Light In The Box - Order was NEVER Recieved!

Posted: 2015-09-23 by    Reviewer65110
Complaint Rating:  0 % with 0 votes

I placed an order 2 months ago and have still not received it! I contacted them twice by submitting ticket and inquiring about the status of my order & they responded it was shipped and I will receive it in 10-20 business days. The Order was...

Light In The Box - Delivery scam and no customer service!

Posted: 2015-09-12 by    Reviewer76812
Complaint Rating:  100 % with 1 votes
Their delivery tactics and lack of customer support are reprehensible!

I ordered because I could select 6-8 business days for delivery (for an extra fee) but then they say it will arrive on Oct 3, which is 24 days, this is unacceptable. Until you have completed your purchase,...

Light In The Box - British Columbia, Langley - shipping

Posted: 2015-08-13 by    Dorothea Oster
Complaint Rating:  0 % with 0 votes
I placed my order on June 20. It was shipped on June 23. The web site says 20 days for shipping. 35 business days later, August 13. I received my order. It is exactly what I ordered. Good quality. So if I am to order from them again. I will know it will take almost two months to receive it....

Light In The Box - England, Greater Manchester, Manchester - Took payment and cancel order

Posted: 2015-07-26 by    Ariane Lins
Complaint Rating:  0 % with 0 votes
They do not have the decency to reply or provide a number to contact, or even an email. Worse Customer Service I have ever seen in my life. I received my credit card statement showing the payment and cannot send it to them to prove, they just cancelled my WEDDING wedding dress order 1507091413880174!...

Light in the Box/Wedding Dress - California, Bakersfield - No customer service or reply to request or help on order

Posted: 2015-07-24 by    carrieCR
Complaint Rating:  0 % with 0 votes
I am very disappointed with this sites lack of customer service. They should be required to state on their site an ordering page so that consumers know they don’t have a customer service to take care of their orders if there are problems. I ordered a dress and several other items I needed...

Light In The Box - Took money

Posted: 2015-07-02 by    rn2be
Complaint Rating:  0 % with 0 votes
I ordered approx. $30.00 worth of clothing from this company. I was apprehensive because I was burned one time before on a online order from China. When I checked out, I used PayPal for payment. I never received confirmation of the order, and marketing emails from them indicated that I did not...

Light In The Box - ordered not shipped

Posted: 2015-06-14 by    Joan Wallace
Complaint Rating:  0 % with 1 votes
I ordered hair extentions for my customer to put in hair for her on 26 th may I have still not received order and no way of contacting light in the box once link I contacted just sent how to track order which I already did it's not even shipped yet Iof not received this week will be going...

Light In The Box - my order was shipped by your company

Posted: 2015-06-11 by    opptertous john fwema
Complaint Rating:  0 % with 0 votes
im waiting my order from light in the box which was shipped by bulk air mail since 2/5/2015 till today nothing i have received, what is the matter?...and trucking number not shown......

Light In The Box - scamming me

Posted: 2015-03-28 by    samara69
Complaint Rating:  100 % with 2 votes
On Friday 20th March 2015, i went on the Light In The Box site for the first time, before paying through my Pay Pal account for two android phones, these cost me £113.91, i then paid a further £15, 99 for the" Expedited Shipping & delivery costs " ( 3 to 5 days) to my home address,...

Light In The Box - Washington, Tacoma - Denies credit card

Posted: 2015-03-18 by    Judy Bergstrom
Complaint Rating:  0 % with 0 votes
I try to use credit card keeps reading invalid. Have made many purchases before. Please correct. Credit card ok. Nanabergie@gmail.com...

Light In The Box - Stay away from company in China

Posted: 2014-11-25 by    Mpvo
Complaint Rating:  100 % with 1 votes
I usually dont order out of the country and next time Ill pay more attention. My order was placed on October 24th A month later I have no package and still to see a refund. I was going to return to sender since the wedding I ordered it for already passed but I have no package to return to sender....

Light In The Box - Credit card got stolen

Posted: 2014-08-02 by    nini f
Complaint Rating:  100 % with 1 votes
I made a purchase on 31 / 7 / 2014 and yesterday i found that my credit card information got stolen during the purchase. It was used in online purchase from a website i never knew. I think this website is not well secured, how did this happen?? I don't know. I dealt with them before and...

Light in the Box. com - Manitoba, Winkler - lina uv gel (clear)

Posted: 2014-05-06 by    tina07
Complaint Rating:  0 % with 0 votes
Some of my Lina Uv gels ran out and caused a big mess. Two of my glitter gels and some of my solid gels. How are you going to mix this? This is the first time I have ordered from you!
It won't let me put...

Light In The Box - I should have known better

Posted: 2014-04-23 by    agnes2
Complaint Rating:  100 % with 2 votes
Don't get sucked in. I'm so mad at myself because I didn't thoroughly check this site out before ordering from them. I purchased a few tops from them in similar styles. I'm a size small. No ifs, ands, buts about it. Always a size small. The tops are all supposedly a size...

Light In The Box - England, West Midlands, West Bromwich - Faulty Product

Posted: 2014-01-29 by    bigmansbabe
Complaint Rating:  0 % with 0 votes
I purchased two tablets in July as presents and now one of them will not charge. I contacted Light in the Box only to be told that I had 30days in which to send it back and that has elapsed so I was offered a $20 gift card to spend on their website. The tablets were cheap but with the delivery...

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