LG Electronics
reviews and complaints

Hi I had a replacement compressor which was under warranty and replaced with no problem by Cam at Journey Appliance in Victoria BC. In January we called Journey as our water/ice dispenser stopped working. We paid extra for the LG flat rate option and a replacement door was sent. The door was sealed with insulation so water could not flow to the dispenser. Another door was sent in March and it didn't fit. By this time Journey were frustrated to say the least, and justifiably so, as they were having to pay upfront for all replacement items and call out charges. I have contacted LG numerous times with promises and apologies but so far we have not moved forward. I sent an email to LG recently, as I thought it wise to try a variety of methods to communicate, with promises to reply as soon as possible. It is over 6 weeks and I still haven't heard back. I will be happy to supply you with further information including call out notes from Journey to substantiate the information I've supplied. My email [protected]@icloud.com [protected])
Looking forward to hearing from you, Sally

My family recently bought a new LG TV on Oct31 at Fortress HK, which was delivered to us on Nov2. We then discovered a scratch on the lower part of the screen on the seventh day after goods delivery. We went to Fortress Shop for product exchange on Nov8 and Fortress staff asked us to directly reach out to LG customer services, which sent a staff to check our TV on Nov10. We are so disappointed that the reply from LC customer services is that the warranty does not cover this. In fact, we just bought the new TV for a few days only and we even not yet sign up the warranty as Fortress suggested us to sign up after 10 days of product trial.

I have to say it's a defective product from LG company and I question why this company doesn't bear any responsibility of quality control and delivered this defective product to us. The whole process of following up with LG staff has been so unpleasant and frustrating as they just keep defying their responsibility by saying that the scratch was not caused by them. It is such an unfair situation to us. LG just defy and hardly bear any responsibility of their product quality.

The LG Dryer was delivered to me on October 4, 2021, service called scheduled for October 13 due to the dryer sounds like a lawn mower. The customer services rep could hear the noise over the phone. Jasmine (customer rep @ LG) did a video call to trouble shoot the problem. Tech came out took apart pulled on some wires. Noise level went down. No info given on the problem. I called again on 10/19 due to the same noise. Tech returned on 10/2: Technician took dryer apart and replaced an aluminum piece AND said he tied some wires together to stop the noise. Now the dryer doesn't dry clothes unless two dry cycles are completed. I tried a partial load of towels on normal, had to do two cycles to complete partial load of towels. One load @ 57 minutes and the second load 45 minutes. I completed a small load with lingerie and one ladies cotton top on perma press for 28 minutes. The top was as if I took out of the washer. The tech said he had no idea why the dryer was was making the noise and he thought the part he replaced would fix it. I would like the dryer to not sound like a lawn mower and replace with same type model that works and sounds like a dryer.

I have a less than 3 year old fridge that is not cooling . I've had 2 service providers come out and both have not been given autho to repair thr unit. I've called and have agreed to have my own person to come out and install the compressor, lg agreed to send me the parts and now are telling me no. I haven't had a fridge in a month the fridge cost me 3000 dollars lg is telling me that they aren't going to fix it or send me the parts to fix it myself! I need the parts sent to me asap.

In February of 2020 we purchased an LG Refrigerator and an LG Glass top range. 13 months past the purchase date the Refrigerator fan was extremely loud and the glass top on the range had a crack starting. First, I would like to say that this is my fourth glass top range and I have never had any issues with the ranges in the past. However, this is my first LG range. I have had an LG refrigerator in the past and not had issues.

Both of my appliances have extended warranties. When I contacted the store we purchased them from they sent out an appliance repair person. We were told that the nature of the refrigerator is to have a loud fan and he agreed that the glass top was probably installed improperly and that was the reason for the crack. Both LG and the the warranty company would not fix the problem. Fast forward 6 months. We have a 18 month old appliances that I HATE! The crack on my glass top has spread and when the fan in the fridge is running you can't hear the TV. Neither of these items were inexpensive and I am so disappointed, I will never purchase another LG product again! I have told friends that were recently looking for new appliances to stay away from LG.

I purchased an LG OLED65B7P on 7/30/2017 for about $3300. On 9/12/21, I turned the TV on and there was no display. I contacted LG and they provided a service center. The technician came out, diagnosed the problem as display computer board, and indicated that it is coupled with the display so both have to be replaced. The cost to repair, $2200, is more than purchasing a new one. He told me that LG had many problems with their displays on this model and had covered replacement. Although my set was no longer under warranty, he suggested contacting LG to find out if they would do anything. So I contacted them and later received an email indicating it was too far out of warranty. I contacted them again to no avail.
In retrospect, I would have purchased the warranty which would have covered 5 years. But even so, one would not expect a TV costing as much as this did, would last many times that. The rear projection TV (Hitachi) that this one replaced was 17 years old and still working as well as the day I purchased it. So I am writing this to inform people that you don't always get what you pay for. Since now I will have to purchase a new TV, it won't be LG. I hope I fare better with the LG washer I purchase several months ago.

My TV broke within months of ownership and is covered under the 1 year warranty. Additionally I purchased 3 extra years coverage THROUGH LG not from Best Buy.

Lg made me wait 2 months for a part to be delivered just to tell me after I waited that they do not have parts and that they can only get me a refund. They also argued that I do not have extended warranty and that it's with Best Buy. I argued countless times that I have Lg warranty and showed proof to Employee Shaza whom finally admitted she didn't even look into my case at all and literally stated she assumed I had no warranty!

I asked Shaza at least 10 times to speak to her supervisor and she has failed to do this and keeps answering for her supervisor instead by saying "this is what a supervisor will tell you" and she keeps saying I am mean and that she refuses to help me any further.

I bought a tv. It failed. You made me wait 2 months to tell me it can't be fixed. You then raised the price of my exact model by nearly $200 and are telling me I have to accept the refund check and can buy another one which is now $200 extra than my original paid price!

I bought this specific tv due to the 120fps it's capable of for our Xbox series x. The tv failed. Now I have to relinquish the tv to Lg AND pay $200 extra for a new one AND get to lose my 3 years warranty I paid for!

I want something done immediately about this. In the mean time. Shaza and employee nick canceled my case though I explicitly told them to keep it open and have email and texts to prove I told them this.

I purchased an LG oled tv in 2016 for $3000.
The screen is now permanently damaged do to image retention.
I called customer service and was told I would receive a onetime courtesy panel replacement if I paid for the labor cost.
The claim was then denied! I was lied to by customer service!
The company should not produce a product that costs $3000 for the consumer that only lasts for 4-5 years!
If the consumer knew this up front,
They would not buy the product!

In July I ordered a washer/dryer tower model WKEX200HBA, as a housewarming gift for our son from LG.com. The unit was delivered inoperable due to issues with the electrical panel on the back of the unit. The unit was never repaired by LG and LG vendors in the area did not want to provide an assessment or repair since they did not sell the unit. LG finally came to pick up the unit on October 22, and now for a broken unit that was delivered they want to give back 1/2 of the money for a tower that was never used. At least 10 tickets were entered with LG for assistance, however most of the tickets were closed with no correspondence/call/text with our son or us as the purchaser.

I would be ashamed to work for this company!

Bought the expensive oled lg tv in 17 and within 2 years had picture problems.
Contacted lg and they agreed to have the main board switched out. Seemed to correct the problem until I tried to stream apps from the internet. Netflix, Youtube tv, youtube, ect was blurry and lagging in decoding the signals. Called and talked with lg several times. At least 7 times. They had me reboot, reset, check internet, remove apps, reinstall, ect. Finally I got a IT guy come over and check it. He brought an NVIDIA shield tv to capture the apps and send the images to the tv thru the video feeds on the tv and they looked great and acted properly. I called again and told them it was the board and a tv issue with decoding the information from the apps. They said they would try and get me extended warrantee to repair it and call me back. After all the talk, no action. They denied the claim and said they would find a tech and I could pay for repairs. I told them I am done with LG

Purchased an Electric Range and Dishwasher on September 19, 2021.
After installation we noticed two of the rollers on the top rack of the dishwasher were broken. I've emailed customer service twice and called twice and spoke to two different customer service representatives. I've supplied all of the requested information asked for in the emails. Every time I've talked to someone, I've been told it is covered under warranty and would receive the parts to repair in 7-10 days. My last conversation was on the phone with a lady named Anne, that was on October 29, 2021. She told me that she was going to send the complete top rack to make sure we had the correct parts, because the previous person I had spoken with supposedly put in the wrong part number. It's been three weeks and I still have not received the parts I need to fix the issue.

I purchased this tv in 2018 and early in 2021 marks appeared all over the screen overnight.I contacted lg customer service and initially was told they could not do anything as the 12 month warranty was over.Pictures were sent to there technical department and after about four weeks I received a response.They said that my tv screen was faulty and was going to deteriorate.They told me it would cost £200 to replace the screen .They refused to pay for the repair stating over and over again that it was out of the 12 month warranty.They admitted the screen was faulty but refused to repair unless I paid.The tv cost nearly £2000.I expected more use out of this tv not just a couple of years as the price was so high.

My gas range would not heat up pass 100 degree. I spoke with the customer service and they arranged a tech service using a 3rd party. The tech guy couldn't fix and wanted to order a part to fix the problem with the control panel. It took over 2 months going back and forth without solving the problem. I got a text message from LG that they would issue a refund check and in order to this I needed to fill out a paperwork. As an initial step they asked to upload a copy of my receipt which I did about a month ago. I did not hear anything from them so I called them just yesterday waited 41 min to speak with a refund dept rep. I was told that I would get the paperwork by end of the day but I did not. I called again this morning to check the status and they did the same - transferring me to refund department - and I held more than 40 min. I wonder why the refund department is so busy. They said the paperwork hasn't been sent and the call got disconnected. This customer service is the worst I ever experienced. I can't believe that I'm wasting so much of my time due to inefficiency and questionable integrity of their business.

Phone hangs up every time I put it on speaker. Have gotten a replacement phone at the dealer. Still hangs up. Just cut out in the middle of an important phone interview. I want a new phone now. End of story. Tried everything. Get me a new phone now.

This phone has caused me so many troubles. It has has cut off, ended calls prematurely every time I put it on speaker. I work in mental health. Had a client who was threatening self harm (after hours) and my boss asked me to put the call on speaker and it cut off during a very vital point of the "talk down." it cut out. Client ran out of facility and was injured. My boss, obviously on call, relied upon me and my "working" cell phone to help facilitate this very, very stressful situation.

Whether or not this phone cuts out on me personally... Ok, that sucks and it should be fixed. But in a case of danger? Could we sue? Yes, you have a device that has acknowledged an issue, yet haven't asked all users to upgrade or offer a new phone. This is shameful. Almost like a car company who lets un unknowing driver drive with a defective vehicle. No difference. Replace my phone now with a unit that works or I will go public with my story and the inept way you have gone about the fact that you have a decective product, unnknown
Solution... Get it fixed or take it off the market. End of story.

CASECNNT10726398-4 year old counter depth french door refrigerator/ freezer that was completely down for 3 weeks in July and August 2021. This problem was complicated by the fact that the "certified service" tech sent out told me he didn't know how to get into the back of the unit and had no idea what was wrong...I lost everything. On 7/29 I spoke to a Special Team member named Misty who told me she would requisition a $200 check for my inconvenience. She suggested that I buy a dorm unit so that I could at least stop dealing with coolers that were leaking all over everything. I did-$216.+. On 8/6 a team member named Ruby told me the check was in the mail. Though I had requested a different tech a got an e-mail saying that Kevin was coming back so I called A&E service myself, explained the situation and they sent a different tech who actually fixed the issue. Still no check. On 10/4 I called to find that Special Team could not be reached and customer service told me the $200 had not even been approved until 9/5 and then, on 10/29 ( a full 90 days since it was promised) I was told it had NEVER EVEN BEEN APPROVED. In short, there is NO CHECK and everyone I spoke with after 7/29 LIED to me. I had heard this happened with LG but over $200?! This rep sent me to the class action lawsuit number for some reason and of course they couldn't help. So, now, over a stupid $200 check I will never buy LG again and my friends and I are going to hit every social media account we have and tell people that LG lies to customers to get them off the phone.

Yesterday I took my battery out and put it back in instead of turning on my phone y'all still was trying to update I called metro pcs I was told Lg does the updates I didn't receive any notification for an update on10/24/21 they was trying to update since 2a.m it didn't come back on until 8p.m I contacted Lg they open24/7 but didn't respond to my email same thing happened last month only I allowed the update and that's when a spy app was put on my phone that I never had T-Mobile multi service line that's use to check voice mail from a computer and my number could be use with different devices that's why i wasn't letting them put anything corrupt on my device they kept trying every couple seconds and my battery percentage was low you can't up on a low battery they still was trying and that's not how to install an update that's how I know it was a fake update like they was trying to put something else on my phone nobody told them to do that but the state of fl that never happened out of all the years I been with metro pcs

I recently used a back burner on my LG Range, one I have rarely used in the past. The steam from the pot melted the protective covering on the touchpad display, not the plastic covering that came when the range was installed. This obviously should not have happened regarding of the age of the appliance. I am requesting LG replace the touchpad display at no cost to me.

Fridge bought Aug 15, 2021 totally quit (non-cooling) Sep 25, 2021. called same day LG Support, repaired by ARS Sep29: compressor under warranty failed, paid $292CAN for labor flat fee.

Fridge failed again (totally non-cooling) Oct 23, 2021 less than a month after first repair. Called again LG Support. Their repair service can only come Nov 3rd, over 10 days delay for an essential product. Call ARS and unable to talk just voice mail

My oven will heat up. Then while i am baking the temperature drops. I have to turn it off. The wait a few minutes then turn it back on. The oven will not stay hot. This is the 2nd time i have had this issue. I called for repairs no one in my area services LG appliances. The one i used before. Hartville hardware is only servicing appliances purchased through them Their phone number is [protected]. I have always loved LG. I have 2 TV and have purchased 6 different appliances from you. I called for parts they said my range is discontinued and so it the part they thought i may need. My Range is not even 5 years old. I need help. My phone number is [protected]. email [protected]@yahoo.com

Purchased a LG appliance package in October 2020. The range has never worked right. I've been dealing with this for almost a year. There was no serial number in the range, so that's the excuse they are using to not replace it. I bought a brand new range for over $1400, and it acts like it's possessed! Now they are saying it can be fixed without the serial number, but it's too late to replace it...NEVER, EVER AGAIN