LG Electronics
reviews and complaints

LG refrigerator purchase January 2018 with five year extended warranty started having problems in 2019 I have had nine service calls this year without resolution have attempted to make phone calls write emails and call various numbers associated with LG and asurion without receiving any reply. Have been placed on hold sometimes for over two hours each person I speak to tells me something different about the compensation or even the fact that a claim was filed. We are two elderly disabled people who now cannot buy food at the grocery store that needs to be refrigerated because we have no working refrigerator this is causing us great distress and anxiety and fear. We purchased this refrigerator in good faith and purchase the extended warranty and in good faith unfortunately LG and Asurion has not done anything to resolve this issue Karen and Michael Winters [protected] or [protected]@gmail.com please help. This is abusive to elderly people and causing risk to our health. Apparently the class action lawsuit against LG in 2019 with over 100, 000 people filing did nothing to change your service to consumers! We have had over nine service calls to our home since September of this year with the person placing a different part on the refrigerator and still not having the refrigerator work

I purchased a dryer from Lowe's on 12/30/2021. We picked up the dryer and brought it home. The packaging was in perfect shape, and we proceeded to remove it for installation. When we opened the packaging, the top of the dryer was damaged. It was bent, with missing screws and the paint was scraped off the sides. Since the unit worked, and there are no other dryers to be found, we called LG to ask for a replacement top and back support since it was concealed damage. They refused to help us. Since there are no other dryers available for 3-4 months, we don't have the option to return it. I contacted the LG PResident, per the LG website and I got a call from a rude customer service liaison that basically told me that my dryer wasn't covered because it was cosmetic only. This dryer was packaged in this condition from the LG factory. The liaison also told me that she can't ship parts and that if i wanted it repaired, i could do a google search and find my own repair person and pay to have it fixed. I literally paid $1200 for this dryer and they refused to send me a part, nor would they even help me find someone who could help me. I asked her if there was someone else I could talk to, and she said no. She said it all comes to me for alternative dispute resolution. There certainly wasn't any resolution from my perspective.

Hello. I purchased an LG 125DL flip phone from Best Buy on October 1, 2021. I had it for almost two months when it malfunctioned. This what happened.
On November 27, I turned the phone on and went to check my messages only to find that they were all erased. I did nothing to alter the phone; I hadn't selected any "delete old messages" button. I did nothing at all.

Now, I mostly have my phone for communication for my job, so it was very upsetting, considering I may have had important information in those text messages. There was still plenty of storage on the phone, so that wasn't the issue either. I tried turning the phone off and then on again, but to no avail.
It happened again two days later, and so I started making phone calls.

First I called my service provider, and they told me they couldn't do anything, as they only had access to my voicemails, not my text messages. Furthermore, they told me (and I agree with them) that this was a system malfunction and the fault of the manufacturer not the service provider.

So next I called LG's warranty service [protected]) to try to get a refund since it seemed to me that it would be covered under the warranty because I did nothing to alter the phone. When I called however, I was told that LG can't refund unless I bought it from them. They said they could service and repair the phone, but I didn't want to risk wasting time and money shipping it out to LG just for it to happen again.

So then I went to see if I could get a refund through Best Buy. Unfortunately, their return period is ridiculously short, and I was unable to get a refund, so now I have a useless phone (I do have a new phone now, by the way). For the reference, this is the Best Buy return policy: "The standard Best Buy return policy begins within 15 days from the purchase date. Items like cell phones and the devices which require activation have to be returned within 14 days from the purchase date (https://returnsandrefund.com/best-buy-return-policy/).

I'm not sure if I could have prevented any of this, since I had no way of knowing if this issue was going to occur within the 14 days after purchasing it, so the point of all this is more of a buyer beware.

purchased LG front load washer in 2015 brand new. For the last year there has been an error code LE which requires you to reset the washing machine and hope that it works. It has never worked and so the drum doesn't spin to illuminate the water rendering the machine effectively dead. Called for LG support and they want to charge me $125 just to come to an appointment and the machine is still under warranty for the drivetrain. Assuming that it is at least the drivetrain is not working because the drum won't spin and not knowing what else is involved I wasn't willing to pay $125 that would never be refunded or applied to any kind of repairs to what we could not come to a resolution. I purchased a lot of LG appliances in all of them have turned out to be S… From refrigerators to washers and dryers. I redid my entire house with them in 2015. Even made a stupid mistake of buying another LG refrigerator after the one I bought 215 busted in 2018. I know these are machines but this is ridiculous and their support is even worse. I'm done . Buyer beware. This is some S… Machinery.

I have been waiting on a refund for 4 months customer service department and refund department is terrible. I sit on hold for hours just to get told I'm not sure what's going on. THIS IS UNACCEPTABLE! I have been living off a cooler waiting on this refund to purchase another refrigerator. Please call me ASAP
[protected]
Kenji Dodson
[protected]@gmail.com
This is my account information

I purchased a brand new LG refrigerator on 9/4/21 and it was delivered on 11/18/21. There was something wrong with the temperature (it wasn't cool enough), LG sent a technician to repair it. The result was that it was not repairable so a case was opened for a replacement.

The response from LG was slow and erroneous. I was told that I was not eligible for a replacement because the refrigerator was over a year old. This is not the case since I've only bought it for four months.

I've tried to reach out to LG through Facebook Messenger, text messages, and phone calls. When I called LG, the wait time was excruciating long. Two agents hung up on me. Two other agents gave me conflicting information.

I was so frustrated that I reached out to the store where I purchased the refrigerator for help (Best Buy).

It's been over 14 days and the case is still not resolved.

CNN211201530702
RNN211126097644
DRN211201280375

I received a check from LG Electronics because my refrigerator broke and I went to cash the check on Saturday and the was no FUNDS ON THE ACCOUNT, this is penalized by Law given bad checks and in top.of that I call [protected] and the women that answer the phone was the worst customer service representative that I ever encountered she hung up the call like if I'm begun here for a free stuff. I paid for a product and got damaged and you send me a refund.

Hello,

I have been trying to get some answers about the status of my LG refrigerator that is not working properly. (the freezer drawer constantly frosts over)

Back in MID-OCTOBER my LG Refrigerator Model #LMWS27626S (which I purchased in JUNE 2021, see receipt attached) started accumulating frost in the freezer
I called in for warranty repair
- A technician (NOT an LG-trained tech, an "authorized tech") came to repair on Oct 19 +/-
- The technician opened and closed both refrigerator doors, took the temperature, did nothing else
- Technician said "I don't know what's wrong, call LG"
- His company incorrectly reported that my "unit was fixed" - it was not
I have tried numerous times to get an LG-TRAINED technician to come service and fix my fridge. I have so far not been able to do that.

STACI PRESTON, "Presidential Liaison | Voice of Customer" has emailed me a few times. She claimed she could not get a factory-trained tech anywhere near Brooklyn NY to come fix my refrigerator
On November 23rd, Staci wrote:
"I am going to submit your case for an Alternative Resolution ...Please allow 7-10 business days for a response from our Returns Authorization department to reach out to you with an offer"
On November 28th, I submitted the docs Staci requested (attached here and asked the following:
"Can you clarify please what is meant by "Alternative Resolution" and "an offer"? Am I to understand that repairing the problem is not in the cards?"
I received NO ANSWER to those questions (PS - it is now ELEVEN business days - no response from "Returns Authorization department")

On November 30th, Staci wrote:
"CNN211130489299 ... is the reference number for the case I submitted to the RA (defective returns) department. Please allow 5-7 days for the case to be reviewed."
Then on December 7th she wrote:
DRN211205291424 ...is the reference number for your case that is now in review by the RA department.
On the same day I responded
Can you give me an idea please of what they would be deciding? Is fixing my existing fridge still a possibility?
Staci did not reply
On December 8, I asked again:
"SECOND REQUEST - Please let me know what the "RA department" does exactly? Do they decide only refunds/replacements, or can they implement an actual repair by an LG-trained tech?"

And I have not received any answers to any of my questions

Can YOU help me? I just want my new fridge to work without the freezer constantly frosting up.
What does the RA department decide? Can my fridge be serviced by an LG-TRAINED technician?

Thank you - and FYI, I have tried to email "[protected]@lge.com" as indicated in other LG responses, but it bounced back as "no such user"

The compressor to our refrigerator broke. We called LG, Sept 14th, to request a repair as it was still under warranty. They scheduled an appointment with one of their contracted vendors. My husband ask for the companies phone number. He was told they didn't have it. The company never showed up. We found a local company, Premiere Appliances, that is also contracted with LG. Premiere diagnosed the broken compressor Sept 20th. LG just settled a class action suit regarding faulty compressors, they are aware of their faulty equipment. LG assured us they would send Premiere an authorization for the repair. By Oct 4th, almost three weeks from our initial call to LG, Premiere still had not received the authorization. I had called in upwards of twenty times asking what the delay was with the authorization. Most of the time I was told it was never actually submitted. Each time I called I was told it only took 2-3 days, however three weeks later it had not been sent. That same day, Oct 4th, an LG liaison to the president, Staci Preston, called my husband and assured him the authorization would be sent to Premiere for our scheduled appointment. She has since denied this conversation and I have requested that called be pulled and reviewed. She never answered my request. We paid for the repair out of necessity, we were buying copious amounts of ice every few days to keep our food from spoiling. Also, my husband is a 100% disabled veteran, it is not easy for him to access food from coolers for that amount of time. LG refused to reimburse the total amount of the repair. We paid 889.00 for the repair and they only refunded 640.00.

My LG refrigerator was only 13 months old when it stopped cooling. I initially contacted LG 50 days ago. Due to no service techs to work on my LG refrigerator, customer service has sent my case to the escalation department numerous times. I have not been able to speak to anyone with authority to process my ‘alternative solution'. I keep getting told to wait 7 more days. As per customer service, I was told LG keeps stalling my case for unknown reasons. Hmmm. Today I was told to wait 15 more days for escalation department to contact me! They do not call me nor do they answer their own customer service reps. I purchased LG - 24.5 Cu. Ft. French Door Refrigerator
with Wi-Fi - Stainless Steel
Model: LRFXS2503S from Best Buy. I paid $3000.00 and only got 13 months use out of it. Every appliance service company here in my hometown refuse to service LG (I understand why). Originally I wanted a simple repair, then replacement, now I'm seeking a refund due to delayed repairs.

11/17/21- Called LG for repair; said A&E would be there 11/19 to fix.
11/19- A&E never came bc LG NEVER called them. 43 minutes on phone with LG to have Case # for Scheduling Dept (3-5 day timeframe)
11/30- Called for refund. Terrible customer service; call dropped after HOUR AND 15 MINUTES.
11/30- Called again; 42 minutes. Couldn't help me without a claim number- NO ONE EVER TOLD ME I NEEDED ONE.
TERRIBLE PRODUCT- TERRIBLE CUSTOMER SERVICE.

Hi I had a replacement compressor which was under warranty and replaced with no problem by Cam at Journey Appliance in Victoria BC. In January we called Journey as our water/ice dispenser stopped working. We paid extra for the LG flat rate option and a replacement door was sent. The door was sealed with insulation so water could not flow to the dispenser. Another door was sent in March and it didn't fit. By this time Journey were frustrated to say the least, and justifiably so, as they were having to pay upfront for all replacement items and call out charges. I have contacted LG numerous times with promises and apologies but so far we have not moved forward. I sent an email to LG recently, as I thought it wise to try a variety of methods to communicate, with promises to reply as soon as possible. It is over 6 weeks and I still haven't heard back. I will be happy to supply you with further information including call out notes from Journey to substantiate the information I've supplied. My email [protected]@icloud.com [protected])
Looking forward to hearing from you, Sally

My family recently bought a new LG TV on Oct31 at Fortress HK, which was delivered to us on Nov2. We then discovered a scratch on the lower part of the screen on the seventh day after goods delivery. We went to Fortress Shop for product exchange on Nov8 and Fortress staff asked us to directly reach out to LG customer services, which sent a staff to check our TV on Nov10. We are so disappointed that the reply from LC customer services is that the warranty does not cover this. In fact, we just bought the new TV for a few days only and we even not yet sign up the warranty as Fortress suggested us to sign up after 10 days of product trial.

I have to say it's a defective product from LG company and I question why this company doesn't bear any responsibility of quality control and delivered this defective product to us. The whole process of following up with LG staff has been so unpleasant and frustrating as they just keep defying their responsibility by saying that the scratch was not caused by them. It is such an unfair situation to us. LG just defy and hardly bear any responsibility of their product quality.

The LG Dryer was delivered to me on October 4, 2021, service called scheduled for October 13 due to the dryer sounds like a lawn mower. The customer services rep could hear the noise over the phone. Jasmine (customer rep @ LG) did a video call to trouble shoot the problem. Tech came out took apart pulled on some wires. Noise level went down. No info given on the problem. I called again on 10/19 due to the same noise. Tech returned on 10/2: Technician took dryer apart and replaced an aluminum piece AND said he tied some wires together to stop the noise. Now the dryer doesn't dry clothes unless two dry cycles are completed. I tried a partial load of towels on normal, had to do two cycles to complete partial load of towels. One load @ 57 minutes and the second load 45 minutes. I completed a small load with lingerie and one ladies cotton top on perma press for 28 minutes. The top was as if I took out of the washer. The tech said he had no idea why the dryer was was making the noise and he thought the part he replaced would fix it. I would like the dryer to not sound like a lawn mower and replace with same type model that works and sounds like a dryer.

I have a less than 3 year old fridge that is not cooling . I've had 2 service providers come out and both have not been given autho to repair thr unit. I've called and have agreed to have my own person to come out and install the compressor, lg agreed to send me the parts and now are telling me no. I haven't had a fridge in a month the fridge cost me 3000 dollars lg is telling me that they aren't going to fix it or send me the parts to fix it myself! I need the parts sent to me asap.

In February of 2020 we purchased an LG Refrigerator and an LG Glass top range. 13 months past the purchase date the Refrigerator fan was extremely loud and the glass top on the range had a crack starting. First, I would like to say that this is my fourth glass top range and I have never had any issues with the ranges in the past. However, this is my first LG range. I have had an LG refrigerator in the past and not had issues.

Both of my appliances have extended warranties. When I contacted the store we purchased them from they sent out an appliance repair person. We were told that the nature of the refrigerator is to have a loud fan and he agreed that the glass top was probably installed improperly and that was the reason for the crack. Both LG and the the warranty company would not fix the problem. Fast forward 6 months. We have a 18 month old appliances that I HATE! The crack on my glass top has spread and when the fan in the fridge is running you can't hear the TV. Neither of these items were inexpensive and I am so disappointed, I will never purchase another LG product again! I have told friends that were recently looking for new appliances to stay away from LG.

I purchased an LG OLED65B7P on 7/30/2017 for about $3300. On 9/12/21, I turned the TV on and there was no display. I contacted LG and they provided a service center. The technician came out, diagnosed the problem as display computer board, and indicated that it is coupled with the display so both have to be replaced. The cost to repair, $2200, is more than purchasing a new one. He told me that LG had many problems with their displays on this model and had covered replacement. Although my set was no longer under warranty, he suggested contacting LG to find out if they would do anything. So I contacted them and later received an email indicating it was too far out of warranty. I contacted them again to no avail.
In retrospect, I would have purchased the warranty which would have covered 5 years. But even so, one would not expect a TV costing as much as this did, would last many times that. The rear projection TV (Hitachi) that this one replaced was 17 years old and still working as well as the day I purchased it. So I am writing this to inform people that you don't always get what you pay for. Since now I will have to purchase a new TV, it won't be LG. I hope I fare better with the LG washer I purchase several months ago.

My TV broke within months of ownership and is covered under the 1 year warranty. Additionally I purchased 3 extra years coverage THROUGH LG not from Best Buy.

Lg made me wait 2 months for a part to be delivered just to tell me after I waited that they do not have parts and that they can only get me a refund. They also argued that I do not have extended warranty and that it's with Best Buy. I argued countless times that I have Lg warranty and showed proof to Employee Shaza whom finally admitted she didn't even look into my case at all and literally stated she assumed I had no warranty!

I asked Shaza at least 10 times to speak to her supervisor and she has failed to do this and keeps answering for her supervisor instead by saying "this is what a supervisor will tell you" and she keeps saying I am mean and that she refuses to help me any further.

I bought a tv. It failed. You made me wait 2 months to tell me it can't be fixed. You then raised the price of my exact model by nearly $200 and are telling me I have to accept the refund check and can buy another one which is now $200 extra than my original paid price!

I bought this specific tv due to the 120fps it's capable of for our Xbox series x. The tv failed. Now I have to relinquish the tv to Lg AND pay $200 extra for a new one AND get to lose my 3 years warranty I paid for!

I want something done immediately about this. In the mean time. Shaza and employee nick canceled my case though I explicitly told them to keep it open and have email and texts to prove I told them this.

I purchased an LG oled tv in 2016 for $3000.
The screen is now permanently damaged do to image retention.
I called customer service and was told I would receive a onetime courtesy panel replacement if I paid for the labor cost.
The claim was then denied! I was lied to by customer service!
The company should not produce a product that costs $3000 for the consumer that only lasts for 4-5 years!
If the consumer knew this up front,
They would not buy the product!

In July I ordered a washer/dryer tower model WKEX200HBA, as a housewarming gift for our son from LG.com. The unit was delivered inoperable due to issues with the electrical panel on the back of the unit. The unit was never repaired by LG and LG vendors in the area did not want to provide an assessment or repair since they did not sell the unit. LG finally came to pick up the unit on October 22, and now for a broken unit that was delivered they want to give back 1/2 of the money for a tower that was never used. At least 10 tickets were entered with LG for assistance, however most of the tickets were closed with no correspondence/call/text with our son or us as the purchaser.

I would be ashamed to work for this company!