Lenovo
reviews and complaints

My family has had experience with several laptop brands, including Lenovo, Samsung, and Toshiba. Unfortunately, we encountered numerous issues with these laptops, such as crashing, freezing, disconnecting from the internet randomly, slowing down, and lagging. We tried various solutions, such as restarting the laptops, closing programs, and attempting to fix the issues, but none of these methods worked. In the end, we wasted a lot of time and energy trying to fix the problems.

However, we decided to try a Dell HP Laptop, and to our surprise, we encountered no issues. We were pleased with our purchase and felt that it was a better option than the other three main providers, regardless of what Google may say. While Google may suggest Lenovo, Samsung, or Toshiba, it's up to each individual to decide whether or not to trust these brands based on their own experiences.

In my opinion, Google can't always be trusted, and we often end up paying more money for products that don't work as well as we'd hoped. It's important to do your own research and not rely solely on Google or any other search engine to make decisions for you. This is especially important in today's world, where people are increasingly being controlled by computer chips and other technologies.

We should all have the freedom to be ourselves and not let any government, gatekeeper, or corrupted official or CEO tell us how to live our lives. It's important to make informed decisions and not let outside influences dictate our choices. In conclusion, while Lenovo may work well for some people, it's important to do your own research and make decisions based on your own experiences and needs.

I recently purchased the ThinkPad tablet x1 gen 3 from Lenovo.com for a whopping ?2000 with top specs. However, I was extremely disappointed with the quality of the product as it stopped working after only 23 days of receiving it. This was quite shocking to me, especially considering that it had passed some military tests.

To make matters worse, Lenovo's customer service, in partnership with River Ireland, was absolutely terrible. It seemed like they were amateurs who were only interested in selling their goods and services without any regard for their customers. I felt like they were being dishonest and not looking out for our best interests.

My journey with Lenovo and River Ireland began on March 1, 2019, when I placed an order for the tablet on Lenovo.com. However, the invoices I received were from River Ireland. I received the tablet on March 12, 2019, but it stopped working on April 4, 2019. When I called Lenovo tech support, they advised me that they could collect and fix it. However, I wanted a full refund because I believed that the product was not of satisfactory quality, especially since it stopped working in just 23 days. I was then advised to contact River Ireland, but they were of no help. They kept sending me back and forth through different departments, and as of May 8, 2019, the issue still had not been resolved.

My advice to anyone considering purchasing from Lenovo or River Ireland is to forget that they even exist. It is extremely frustrating to deal with them when they clearly do not care about their customers. I will never buy from them again, and if I see that someone is partnering with Digital River Ireland LTD, I will cancel my order straight away. I strongly advise you to do the same.

Lenovo is a well-known company that offers a wide range of options for its customers. I have been using Lenovo for three years now, and it has been a challenging journey for me. My laptop has been unable to keep up with my commands, and I am very disappointed. It constantly hangs with many applications, and I have been forced to switch to lite alternatives, which come with their own limitations.

One month ago, my laptop crashed when I was on a very important business call. The system never updated, and I had to visit a service center to change my hard disk, which came with its own expenses. The service is terrible, with constant drawbacks. I am highly disappointed and strongly hope that this is amended in the future.

Although the laptop was cheap, the additional expenses I had to pay with hard-earned money greatly displaced the original cost. I suggest saving up and rather buying a Dell or an HP laptop so as not to regret the decision in the future. My laptop has crashed many times in the past, and I have lost important work numerous times.

The media that I have attached is when my laptop crashed, and it constantly diagnosed and repaired, but never once did it start. I had to change the hard drive and lost a very important business deal. It was a very bad experience for me, and I would never suggest this laptop to anyone. I hope this review has helped you not make a regretful decision and has saved you some money.

I recently purchased a Lenovo laptop in either 2021 or 2022, and unfortunately, I have had a terrible experience with their customer service. My laptop crashed on 3/7/23 and I contacted Lenovo for assistance. They attempted to fix the issue over the phone, but it did not work, so I had to send in my laptop for repair. Luckily, I had an extended warranty to cover the cost of the repair.

On 3/20/23, I received my laptop back from Lenovo, but it still would not start. I immediately contacted Lenovo to report the issue, and they instructed me to send it in again. On 4/1/23, my laptop was delivered back to me, but it still would not start. I called Lenovo once again to report the issue, and on 4/4/23, they informed me that they wanted to replace my laptop.

On 4/12/23, I received the replacement laptop, but unfortunately, I spent hours setting it up only to find out that the touchpad did not exist. I immediately contacted Lenovo to request a laptop that actually works. On 4/24/23, a service representative emailed me and informed me that a manager would be calling me. However, as of 4/29, I have yet to receive a call from anyone at Lenovo.

As you can see from the dates above, I have been without a working computer for over two months now. I have had to make over 10 phone calls just to speak to someone at Lenovo, and they have not been able to provide me with a working laptop. It is unacceptable that they claim to have fixed my laptop, but as soon as I opened the box, it did not work. They did not even bother to test it before sending it back to me.

I had to wrap my laptop twice and run to FedEx twice, but they still could not fix the issue. Instead, they replaced my laptop with a new one that was also broken. Now, I am waiting over two weeks for a phone call from a manager. This is not acceptable. I should not have to beg for a phone call when I have been living without a computer for two months.

In conclusion, I would not recommend purchasing a Lenovo laptop. Their customer service is terrible, and they do not seem to care about their customers. I am still waiting for a replacement laptop, and I hope that Lenovo will finally resolve this issue soon.

Lenovo, oh Lenovo. I recently purchased a laptop from their website and boy, was it an experience. I was promised delivery on a specific week, but that never happened. I spent countless hours on the phone with Lenovo's customer service, but each agent had a different story about the shipping status. It was frustrating to say the least.

After the laptop failed to arrive, I spent over 3 hours on the phone with Lenovo's representatives who were unsure if the laptop had even been manufactured yet. I was eventually transferred back to sales, where I was offered another laptop. However, I was told that I would have to pay full price for it again, in addition to the money Lenovo had already charged me. The agent said that he had no way of using the money I already paid for a different laptop and that I would have to cancel the previous order separately. He also didn't know how long it would take for the refund to be credited back.

I was not happy about having to pay twice for a laptop, and the agent was not concerned with my experience with Lenovo. He nonchalantly said that he could just cancel the original order and offered no solutions. He hung up without even a word of apology for the week-long nightmare with Lenovo. The gross incompetence and dishonesty of Lenovo's representatives was upsetting beyond belief.

If this is how bad Lenovo's sales are, I cannot imagine how bad their post-sales service would be. I am grateful that I did not have to find out about their post-sales service, if one even exists.

Overall, I would not recommend Lenovo to anyone looking for a reliable and efficient purchasing experience. Their customer service is lacking and their representatives are not concerned with the customer's experience.

I purchased a Lenovo All in One computer about a year ago and it was working fine until about 3 months ago when it started shutting down by itself. However, it would turn back on so we continued to use it. Unfortunately, in December 2021, it stopped turning on altogether and it was dead without any power. To my dismay, this happened just a week after the warranty had expired.

I tried to contact Lenovo several times, but the machine kept saying "request a call back" and the page for out of warranty support didn't exist. After several attempts, I finally spoke to someone who said that the computer would be repaired and a box would be sent to me to send it to the repair shop. However, after waiting for two weeks, nothing was delivered. When I called Lenovo again, they informed me that since it was out of warranty, I should go to a local technician to get it repaired.

I also took it to Best Buy, where I had purchased it, but they were not much help and suggested that I contact Lenovo. Frustrated, I decided to go to a local repair shop to get it fixed. I spoke to several different places and they all said that this must have been a manufacturing defect and the repair cost was almost the same as buying a new computer.

I called Lenovo again and they said that the case was escalated and a manager would call me back. However, no one ever called me. I called several times after that and it was always the same result. Some people even hung up on me after putting me on hold. To make matters worse, I also have another Lenovo laptop that is only six months old and it's already acting weird. It takes three minutes to start up and I'm not sure what's wrong with it.

Overall, I would never buy any products from Lenovo again and I strongly advise others to stay away from them. The customer service is terrible and the products are unreliable. It's a shame because I had high hopes for this brand, but they have let me down.

Lenovo Case: [protected] created by very helpful tech support agent Alexis in Atlanta -- Details of Serial Number can be found under that Case Number.

I have been getting very frustrated, trying to do this for two weeks now, getting bumped back and forth from Sales to Technical, being told I would get call backs, not getting any. Even the email address I was given sent me back in circles.

I have less than a month left on my warranty, so I am getting worried about it running out. My warranty expires April 20, 2023

I currently have the "Better" option of Onsite Support.

The website only shows me the price for the Recommended option of "Best" Premier Onsite Support. I do not want that option -- I want to extend my warranty at the current level, but none of your sales people can find a price for that!

When I try to access the page for extending my warranty, it will not allow me to click on the "Better" option or show me prices for that.

The same happens when I try to access it through the Virtual Assistant, (although it does offer a 10% discount.) I have attached a screenshot of that.

Don't get me started on how deceptive the "48 months" and "60 months" plans are -- when you click the little "i" and find out they are only for an additional one or two years -- I've already paid for the previous 3 years you are including in this!

And why is the "60 month" (really 2-year) price more than twice the 1-year price?

Anyway -- please let me know how I can extend my warranty at the current Onsite Support level, and what the pricing is for that.

I have been a loyal Lenovo consumer from the start. With all of this frustration and deception, however, I am doubting whether my next computer will be a Lenovo.

Hi ANIL

Yes, the package arrived on January 30, I´m contacting the national return center to request the package be located and scanned, then the refund can be processed. This can take 7 to 10 business days since this team is having a high volume of returns

Thank you for choosing Lenovo!

Israel Alejandro Loredo

Post Sales Operations

Lenovo North America

My issue was I never got my rewards. I bought a laptop that cost around $1300 from their website. I provided everything that was needed. I explained that my account and rewards account seem to have issues. It's showing no purchase has been made. I pointed out that I had to register my product again. The answer I got was the order doesn't have any reward points. The person didn't explain further why and didn't acknowledge my other issues. They dismissed me. Then they just disconnected immediately.

Called tech support on Friday because my Thinkpad E14 stopped charging, after several attempts the rep was not able to resolve my issue, but instead:

1) Asked me to push the reset button on my E14 for 20 seconds, didn't she know that the E14 doesn't have a reset button

2) She asked me for the AC adapter information, which she determined that it was not compatible and that I needed to buy one, I mentioned what should I be buying one if the adapter was the one that came with the laptop, so Lenovo should be sending me a compatible one free of charge

3) I explained that my laptop was connected to a Thinkpad dock station, and she also mentioned that the adapter from the dock station was not compatible.

4) She created a case number but run out of excuses on why my laptop was not charging (case [protected])

5) I recognize that my laptop is out of warranty, but because I was using (sent by Lenovo) the wrong charger Lenovo should honor the warranty and repair my laptop

Request:

Lenovo should be sending me both adapters and repairing my laptop at no cost to me. I think is only fair they do this.

Thank you,

On 10/11/2022 I purchase to upgrade my warranty. when I login in on 11/23 I saw that there is a notice saying my warranty had expired in June. So I called support and got the run around no one I spoke to inform me the process and they said there is know record of my purchase. On 11/24 I found the invoice that verify my purchase .Your site did not allow me to send the copy of the invoice so I could upgrade !

For the second time, a new laptop sold on Amazon has a problem.

This time, it's regarding potentially hidden RAM. Lenovo has my original invoice, we had a fruitless conversation on Twitter, that you can see as attached video.

Additional screenshots were after I gave up on them.

In my mind, there is a HUGE security problem with both, Lenovo hardware, and their “support.”

The second problem are horror noises. Potentially, through hidden processes in the 2GB RAM missing. But that's just my guess.

The "example of 8G" is from them.

I also want an explanation regarding the level of incompetence and inaccurate information of your support.

My sister purchased this laptop for me for a course I was taking. On November 2nd my laptop stopped working. I paid over 2500.00 for the class and the computer. We started calling support on Mon November 2nd. We have been hung up on so many times. A supervisor was supposed to call us between Fri and Mon. We never heard from a supervisor. Support people were not very helpful we were told that a supervisor would call us within one to two hrs. No call. I am so frustrated at this point. I had to drop my class because my class is hands on with now two weeks left. What I want is my money for the computer plus the refund for my course. My name is Linda Cotton my sister who purchased the computer is Cheryl Addison [protected]. I was so positive about my new Lenovo labtop my experience was not so pleasant but I'm hopeful that will change. Thank you for your time.

I bought a lenovo laptop computer - ThinkPad X1 Carbon G9 on 9 April online (order number: [protected]) but the quality is a problem.

Starting by August, I brought this computer for repair three times. The repair centre has already replaced its system board, LCD panel, and fan. Heatsink compounds were added. Yet, the computer was sent to the repair centre again on 20 Sept as the computer cannot power on with battery only. This has wasted my time. I told the staff in the service centre that the computer is not in good quality and I want to exchange a new one. Then, he showed me the telephone number and email address of the service centre and suggested me contact the service centre.

I called the customer service centre 4 times and left two messages on Wednesday (21 September) but got no reply. I called the service centre again on Thursday (22 September) at 5:30 pm. Finally, I got someone to answer the phone. After checking my repair record, the staff, Mr. Lam promised that he will contact the related party immediately and reply to me as soon as possible. I have been waiting for two days. No phone calls or reply emails were received.

I got another phone call on 26/27 September and that staff claimed that they would do the follow-up. He said that his teammates would contact me again and handled the case. Yet, I did not get any calls, messages or email. The repair centre just sent an SMS to inform me to get back the laptop. It claimed that they fixed the computer. From the report, it showed that the centre had replaced the battery. In these two days, I followed the instructions and downloaded the Lenovo Bios. Yet, whenever I turn on the laptop, I have to wait for two minutes and wait for the device to show me the login page. It is absolutely unacceptable for a company to introduce a product in such poor quality to the market. And Lenovo service is a disaster!

It really wastes my time to pay several visits to the repair centre. The customer service centre claims that it runs 7/24. Obviously, it is not true and the follow up is not up to standard. Most importantly, as a customer of Lenovo, I have bought three Lenovo laptops and my family is also Lenovo users. We always trust the quality of Lenovo products. Yet, I am totally disappointed with this ThinkPadX1 Carbon G9 and the service provided by the service centre.

I urge for a refund or a replacement. Otherwise, I will send the case to the consumer council in Hong Kong. The follows are my order and repair details:

April 9 online purpose: order number: [protected]

Word Order ID: [protected], [protected], [protected]

My contact number is [protected] and my email is [protected]@yahoo.com. hk. Please contact me as soon as possible.

Your agent, Trevor, has been working diligently to hopefully cure a pop-up on my computer. I was in the hospital for a while, and he did try to call me. Every time I try to call him back, I am put on hold for twenty minutes and then give up. Can you help, please, as my month will be over soon. I assume that if he does not fix it in time, my money is refunded. If you would prefer, my phone number is [protected]. My name is Mary Jacqueline DeThorne. Thanks.

Firstly I never got to add extended warranty as the Lenovo Vantage had my location wrong. I received my laptop in February and right away i attempted to upgrade my service. My location shipped to on the Lenovo Vantage was USA. but I am Canadian. I attempted to have this change to no avail no less then 6 times. I couldn't therefore make my purchase for the upgrade and access Canadian support.

When i received notices that my files needed cleaning and other security alerts, I tried again. The Lenovo chat provided a 9 digit phone number which we all know is not possible as numbers have 10 digits. That was the first time i got incorrect info from Lenovo... but there has been several.

After a few weeks more of email failed support and attempt from a rep to simply invoice me which would not rectify my location which would not get me the proper warranty services IF i needed them, this was declined as it was not a solution for sure and I cant believe i was offered it.

n July my laptop fell off the couch (42 cm on to plush carpet) and the screen got damaged. Another day was then spent trying to register the device in Canada and FINALLY Lenovo did this so I could obtain extended warranty because now I actually needed it. However, I was told by the rep they would honor my accident protection as I had on record tried to purchase it since the purchase of the laptop. This cost me over 200$ but I was happy to finally have my device protected. have my device registered properly and be on my way to a solution for the now damaged screen. So i was told to wait 30 days in order to make a claim. I did so and during this time, the keyboard has intermittently stopped working. I used my cell to troubleshoot and apparently this is a common flaw with this device so the answers said to restart the device. It has happened 5 times in the last month.

Additionally, i had always noted my battery charging cable was bent funny at the connector box and although i never roll it up and it stays plugged in going straight to my device, it has started showing the wire. Now it fully sparks and wont charge at all unless i bend it the correct way it should have been. Anyhow, i continued to wait things out.

After my 30 days I called to make the claim on the screen as told I could redeem upon and the CSR on chat said no due to prior known damage i then was told to call post sales and I explained all as described and he gave me another number to call. The woman (in Philippines) although went to her supervisor to share the purchase of extended warranty being impossible due to my Lenovo registration Country being automatically determined which of course was inaccurate and then unresolved... and that i was told by a CSR that upon finally rectifying this issue - my purchase of extended warranty was done and also mentioned to that the recent damage would be redeemable with their normal terms being waived. After sometime she came back on the line and she said there was nothing they could do even though i noted the time and date of this call and promise from the rep that I am sure would have been recorded to then listen to. She said that my best bet was to get a refund for the warranty as there was nothing she could do and then said she would probably lose her job for telling me to do this but she felt really bad for me. So, I had to call another number to access this refund request which was done even though it was 1 day outside of the normal window. The window of course 30 days to cancel and 30 days to start using the warranty services made sense that i only got it due to the promises made and that i should have had it all along but unfortunately having to pay out of pocket at this point for damage meant i no longer could also have the upgrade. So the warranty package was removed instantly however - I have not received my money back to my card over a month now. He said 14 days maximum. I needed the funds to go to a service provider recommended by Lenovo to get my repairs on all above mentioned. So now I have no extended warranty and no 200$ returned to me. Finally last week i made a claim to proceed with a provider locally for service on the screen and get answers to my refund. The Lenovo team directed me to the local providers. I contacted them and I was notified on Friday that the screen is not in stock and she doesn’t know when they will be. She also said the battery charger is not a warranty coverage as its physical damage. This is ludicrous as this is not normal wear and tear. Nor is the extensive state of my screen noting its "fall" was again 42cm from the couch to plush carpet. You have to be kidding me this is the delicacy of a device one should be able to use daily and absorb light bumps and unavoidable mishaps occurring through usage. The charger simply being moved with me from room to room throughout the week doesn't get wrapped up ever or bent in its powering applied. This is not normal for it to not appear as a straight wire and showing an unrepairable curve right where the fraying of the wire now sparks and is barely allowing a charge to the laptop at all.

I made another ticket to Lenovo as per her suggestion. No reply.

I then escalated that two days later. Again no reply.

Its been another two days.

I looked for a phone number as the callback service was experiencing an error so the message that popped up provided a 9 digit number. Phone numbers have 10 digits! Again this happened!Are you kidding me that your system has pop ups with improper CSR number details to your company on them?

I went on the chat tool and asked if it were a live person. He confirmed yes. I only wanted to discuss the refund as I have sourced a screen in Canada at a ridiculous cost but it has become a dire necessity due to the length of time I have spent channeling the correct paths as one is made available and instructed to do through Lenovo. Time, money and frustration.

If Lenovo had addressed me at time of purchase when i attempted to register as a Canadian in the first place, maybe the unforeseen accident of the screen would have gotten service and then i could used tech support for the keyboard and perhaps battery charger kindly acknowledged as an adapter shipping circumstance that eventually led to its damage. But here we are.

The guy on the chat said the refund could only be helped through post sales. He gave me a number which I called while on the chat. I was told by a messaging service that the line is no longer available and that customers can call #2030 and that it will cost the user 4$ per call. I could not believe this honestly. I told the guy and he argued with me then said there was a link to the same support for post sales. I tried the link and it was "bad request".

Again another rep feeling terrible for providing false information but notably just doing their job.

So here i am - out money recently spent to get my original extension of warranty 200$ with a 1000$ unusable, device after 7 months. Quoted 800$ for screen repair and 60$ for a charger. Who knows about the keyboard cost... I just shake my head at this point because despite completing a dissatisfaction survey, sending emails, speaking to 7 agents on the phone 5 online and several chat bots which are useless.

I have been lied to. Not helped. Given the run around. Stolen more money from. Told the current problems cannot be fixed and then left to just suck it up as a loss?

This is garbage. I have a former laptop I used 11 years only replacing the internal battery once and albeit a slow device, is now what i have had to revert back to.

I appreciate the help of an outside company as also the Complaint section at Lenovo gives me a 404 error code. Hard to feel confident in their products when at every touch point encountered, i have had a terrible experience.

attached: photo of screen and photo of battery cable.

The touchscreen stopped working after two months of purchasing this laptop back in September 2021. I contacted support four times for this ongoing issue and they would fix it temporarily.

Had an onsite tech work on it in June and it still did not fix the issue. They told me that I would need to send it to Texas as the on site technicians are limited.

After calling 3 times to get the box to ship it, I sent it in. Got it back two days ago and everything seemed to be working. Today I start working and the touchscreen again does not work. I contacted support and they are telling me that I need to schedule an on site service again.

I was told by a supervisor that the on site service is not going to solve this and that I needed to send it in. I did this although it greatly affected my work as this is my computer for my job.

I was told that before a replacement computer is issued, I need to jump through all of these hoops. The service person told me that they won't replace my laptop unless I have it serviced several more times!

Are you kidding? I asked for a supervisor and the service tech told me that I would get the same response from that person as well.

I have had this computer for a year now and have spent easily 30 + hours on the phone trying to fix it and 3 weeks not having it when I shipped it out for service.

Their corporate office is in China so I can't go that route.

Dear Team,

This is with reference to the complaint made online on 10/05/2022 and the allotment of CCI M/s CTDI Shree Krishna Computers, Jaipur vides Lenovo case: [protected] for the Product Laptop with unit serial no. PG01Q3B6 purchased in the name of Ananad Maternity Hospital in November 2019.

The same was taken to Shree Krishna CComputers, Shop No. 308,309, 3rd Floor, Silver Square Mall, Bhagwant das Road, C-Scheme, Jaipur 302001 With Contact Name Mr. Ravinder Saini and Mobile no. [protected].

After seeing the Laptop the person of the service center has taken Rs. 885.00 as diagnosis charges and said the charging port has got damaged and they have to replace it .He also communicated that he will handover the laptop back next day i.e. on 11/05/2022 after repair. He has also communicated that the charges for changing the charging slot will be around Rs. 3000/- However when we went to collect the laptop the system did not booted and he said that they have to check it again as what they repaired does not work.

Then on that day onward we were continuously following them but they were postponing the delivery of the Laptop. In between they also communicated that the data can not be restored from the SSD card. When I argued with him he agreed to do the saving of my data and also informed me that it can be collected on 29th June. When I called him back on 30th morning to collect the laptop he conveyed that the laptop was not ready and would take another 5-6 hours. When I asked that you had confirmed the delivery on 29th June only then why you did not get it done. I also said that this laptop has been lying with you for the last 45 days and you are not able to repair it. Then he misbehaved with me and said that he will clear all the data in the laptop and whomever you want to complain you complain. So then I took a cool and asked him when he should be able to give the laptop. After that he said that in the evening it can be collected after their confirmation. When they confirmed I went to collect the laptop, it was my surprise that laptop was not repaired properly and he said that its charging IC is not working so they have disconnected the battery portion and the laptop can work only with direct charging and told me that you need to replace the complete motherboard as chip is embedded on it. Moreover my issue was different and I feel that the Motherboard has got damaged while repairing as the repairing person told me that he had tried so many options by changing multiple IC’s and delayed in delivering my laptop.

As Lenovo is a renowned brand and one of the leading manufacturers of laptops so I didn’t expect this kind of pathetic behavior from them and rather than solving my issue they have created a new motherboard related issue which did not occur earlier and which occurred due to your service centre experiments of replacing different ICs.

As I had got fed-up I asked him to give me back the laptop and told to escalate it to Lenovo. This was also to my surprise that the laptop was also not working with a direct charger and getting off again and again.

Pl. note that the laptop is under warranty (with extended warranty) till November 2022 and still I am not able to get this repaired.

So I request you to resolve my issue and if it's a manufacturing defect then replace my laptop completely with the new one or if it's damaged by your service centre technician then immediately resolve it at your end.

Regards

Jitender Kumar

[protected]

I have been seeking your service over and over and yet this Premium care onsite support of yours are just words. This is a useless service with useless supports. Customers trust you to take care of after purchase services and yet you choose to some delaying tactics until our warranty is voided. I have been waiting for months and yet your so-called premium customer service reps doesn't seem to know their job. Machine serial number PF2GHKP1

I am unfortunately experiencing several issues with my new Lenovo Ideapad. I purchased this machine brand new several months ago. It immediately seemed to have some sort of issue with the mouse touchpad- sometimes the mouse 'catches' or jerks across the screen. The screen also flickers terribly whenever I put a video (Youtube, lecture recordings, anything...) in full screen mode. The speakers also seem to be quite unreliable, with the sound sometimes operating normally, and other times being almost inaudible even at volume level 100- almost as if the amplifier stops working or something. All of these issues are very irritating, however as I desperately need the machine for work and University I was willing to put up with them.

However, my machine recently updated, and is now saying that 'a fingerprint scanner compatible with Windows Hello Fingerprint' cannot be found (see attached screenshot). My laptop has a fingerprint scanner which, up until it underwent these updates, was working just fine. In fact, it was one of the primary reasons I chose this machine. Why is the fingerprint sign-in option suddenly unavailable? Is this permanent? Currently, the only 'available' sign-in option is a security key, which I very nearly couldn't remember, meaning I was almost locked out of my device!

Mind you, all this is after having gone through several months of negotiations about swapping the old one (which developed line faults across the screen within two days of receiving it) for this very machine! I think there might be a problem with quality control...