Kroger
reviews and complaints

I have a lot to say about Kroger, and it's not all positive. As an employee, I have mixed feelings about my experience working for this company. On the one hand, I appreciate the health insurance that they offer, as it's one of the main reasons why I continue to work here. However, I have to say that my time at Kroger has left me with some serious retail PTSD.

One of the biggest issues that I have with Kroger is the way that customers treat us. We're often treated like slaves or servants, and it's not uncommon for customers to harass us in a variety of ways. They'll cuss at us in multiple languages, behave like snobs, and even throw items at us. It's not a pleasant experience, to say the least.

Another issue that I have with Kroger is the way that management handles customer complaints. They often reward customers for their bad behavior, rather than punishing them. This sends the message that it's okay to treat employees poorly, which is simply not acceptable.

In addition to these issues, there are a number of other problems with Kroger. For one thing, the technology that we use is outdated and frequently crashes. The stores themselves operate in a very old-fashioned way, which can be frustrating for employees and customers alike. And when it comes to promotions, there's definitely a bias towards certain groups of people. Caucasian men are often favored over women, while black women and men are favored over Caucasian women.

Despite all of these issues, there are a few positives to working at Kroger. The union helps to protect us, and the health insurance is decent. However, I would definitely think twice before recommending this company to anyone.

As a customer, I've also noticed some issues with Kroger. For one thing, their prices are often much higher than other stores. I've found that I can get more food for less money at other stores like Fred Meyer or Costco. And while the gas program may seem like a good deal, it's actually not that great. You have to spend a lot of money to get a small discount, which doesn't make much sense to me.

Overall, I have mixed feelings about Kroger. As an employee, I've experienced a lot of negative things that have left me with some serious concerns about the company. And as a customer, I've noticed some issues with their prices and programs. While there are some positives to working at Kroger, I would definitely recommend that people think carefully before deciding to work here.

I have tried over a dozen times to resolve an issue with ordering online from kroger... If i make changes to anything my account becomes locked and no one but a certain dept can unlock and take care of my issue ... However even they are ineffective and as of now i have canceled my last order i tried to place on nov. 3rd 2023 and have place my delivery order with meijer with no issues whatsoever. My days putting up with kroger lack of customer service and issues with their odering process are over... I will be doing my online shopping with meijer from now on.

Your GG vegetables are advertised this week for 49 cents each. I cannot find them in the stores and they are being nasty when I ask for a raincheck. I have looked at both stores on Nov. 1, Nov. 2, and Nov. 4 and at Scottsburg on Nov. 2. You are about to lose a loyal customer over this! I am pissed at the way I have been treated and need to talk to someone ON THE PHONE! [protected]

Ex Frys employee. Left in March after 29 years. Retirement is better. Worked at stores 35, 55, 682 and 686. Managers picked on me for being autistic. Got sick of lazy kids who never got punished, health code violations that got ignored, managers that were bullies got transferred instead of fired.too much favoritism towards employees lazy relatives, being forced to collect shopping carts for 3 hours in the arizona heat all summer long. Being retired is better. Will never shop at any of your stores ever again.Albertson's,Safeway, Costco, Winco, Basha's, Aldi's,Walmart and Sprouts from now. Done with Krogery

Kroger employees are not trained on the imput of this card into their scanner, u have to get someone to help (THIS HAPPENS EVERY TIME I GROCERY SHOP), and they may fumble around and get it right after a couple of trys. Overall i have had to pay with my bank debit card, This is probably due to UHCs lack of communication with companies on how to or should they upgrade their scanners

Today, September 25, we arrived at the pharmacy at 100th and Wadsworth, Arvada, CO for a scheduled Covid vaccination. We had received email confirmations of these appointments on September 19 advising us of a $20 charge if we failed to make our appointment. We arrived 15 minutes early, only to be notified that there was no vaccine, that they had run out over the weekend, and "I was gone" and they have had problems with shipments. We had driven to Arvada from Lafayette. This is frustrating and disappointing that we were not notified that appointment should be canceled or re-scheduled due to lack of vaccine. This is very unprofessional! We would like a $20 refund since Kroger Pharmacy did not cancel the appointment or keep their commitment to provide us with a vaccine.

Thanks for your consideration.

I had a problem with them charging my Credit card rather than my EBT card . Have never had a problem before it is for a pick up order. I made hours worth of phone calls. I finally reached the manager Brandon, was told to come in the store to get it corrected. That was a pretty scary thing for me as I am on oxygen and had caught COVID there in November. So have been doing pick up since. As I can’t afford to be in crowds with COVID, RSV & flu going around. Needless to say Jen attacked me when she said I throw a receipt at her. Which I did not. I slid it under the cubby hole and it caught some air, so it was not intentional. But I was already not in a very good mood as it had been a hassle for 2 days. She jumped me so I responded. And was yelling at me as I left. Your customer service has been terrible for quite awhile now. New implementation are not really working for Krogers and u are buying more stores. Maybe you should take care of what you own first!

This morning I prepared myself a package of the Bananas & Cream, I have a package each morning, except this morning when I found a mouse turd, after I had eaten a few spoonfuls and I had to throw it out. I can't get it out of my head and I feel sick just thinking of it and how many times has there been some in my oatmeal especially my favorite the blueberry packages. I've always purchased Kroger brand as it was better than Quaker brand, but I feel like I just want beable to buy it again an the bad things is that I have 12 packages left, as I take then out of the boxes and put then in the refrigerator and throw the boxes out.

Ordered groceries via EBT card account and Kroger representative shopping for my family canceled the order. there is a 90-day refund clause on EBT cards. When you have families with EBT cards, you should allow a certain limit for groceries so that their entire card is not waiting for a 90-day refund. I have contacted the State of Michigan and the local news to alert shoppers who may not have the means to physically go grocery shopping when using EBT funds.