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Kirby Vacuum Company Customer Care Service

Kirby Vacuum Sales & Service

323 Andover Street, Unit 2F
Wilmington
Massachusetts
United States - 01887

Customer Support Phone Numbers

Phone:
+1 978 570 2901 0 0
+1 800 494 8586 0 0
+1 800 437 7170(Technical Assistance) 0 0
+44 800 328 1247(United Kingdom) 0 0
+27 800 203 222(South Africa) 0 0
+8 7 800 500 5146(Russia) 0 0
+8 7 495 374 7282(Russia) 0 0
+61 800 781 556(Australia) 0 0
Work days:
Mon9 AM - 6 PM
Tue9 AM - 6 PM
Wed9 AM - 6 PM
Thu9 AM - 6 PM
Fri9 AM - 6 PM
Sat9 AM - 2 PM
SunClosed
Consumer Relations Department:

Address: 1920 West 114th Street, Cleveland, OH 44102


Contact form:

http://www.kirby.com/consumer-relations/contact-us...
 

Kirby Vacuum Company Complaints & Reviews

Kirby Vacuum Company / Kirby is a well known scam

Th
TheSolly on Apr 5, 2016
Apr 2016 A nearly identical experience to everyone else. -Gain access to your home under false pretenses. I got the same 'free one room carpet cleaning' line they favor. Of course this is a lie to get them in the door. -some nonsense about a contest they are about to win. This is pathetic...

Kirby / Cancelled the purchase within time alloted-still being charged

Te
Terry L Young on Feb 2, 2016
Bottom line- Salesman sold me a Kirby vacuum system. Couldn, t afford it! Cancelled the sale next day- sent cancellation next day by registered mail to be sure it arrived within the 3 days I had to cancel. Got it on Wed -cancelled it on Friday- salesman picked it Sunday. Its been 3 weeks -...

Kirby / Salesman

Te
texdeano on Jan 5, 2016
I made the mistake of letting a door to door salesman in our house and let him do all his stuff they do to show you how much better Kirby is than your vaccum.All went well until he was going to do the mattress.He put the vacuum brush on the pillow top and the brush chewed up a strip about...

Kirby Vaccum - Ohio, Cleveland / Lifetime Warranty

Mr
Mrs. Leonard on Nov 13, 2015
There is absolutely no doubt in my mind that my vacuum was sold with a lifetime warranty! Kirby would have me believe that I was mistaken...NO ONE WILL SPEND $2600.00 HARD EARNED DOLLARS FOR A VACUUM UNLESS IT OFFERS A LIFETIME WARRANTY. Having said that, I have no choice but to file a...

Kirby / Deceitful practices

Re
Reviewer33635 on Aug 24, 2015
I was recently offered a free carpet cleaning from a company that claimed to be new in the area and wanting to demonstrate their new system. I was told that they would do one room, any size and that it would take an hour. I was told that the method used would leave the carpet dry enough to...

Kirby - Oregon, Gresham / Horrible Job

Ha
hanesburn on Jul 31, 2015
I worked for Kirby, First of all, ANYONE and everyone gets hired. I found this to be because the turn-over rate is OUTRAGEOUS. I didn't have a car and had to take a bus 2-1/2 hours to get to work every single day. Yes we were to work 7 days a week and there was no "clock-out" time, you...

Kirby Vacuums - Michigan, Ann Arbor / Sales

Le
LeighWayna on Feb 3, 2015
Two random guys just showed up at my house trying to sell me a vacuum cleaner. They said they were from Kirby, but their "business card" says otherwise, they are from Shy Enterprises. They wanted to come inside and demonstrate their vacuum, which of course i am WAY too smart to allow. I...

Kirby Vacuum - Utah, West Jordan / Wouldn't leave my house when ask to do so.

An
Andrew MC1986 on Nov 5, 2014
My wife invited a guy to come do a free cleaning on our carpets didn't tell us he was a salesman for kirby Vacuums. He was a nice guy but, he took three hours to do his demonstration of the Vaccum. By this time I was getting really irritated since my wife and I had three children to...

Kirby / Verbal Agreement

Di
I was working with a dealer representative who is on my team, we had a few scheduled appointment's throughout our day to those who were interested in a free deep clean and shampoo. Before we left our office, a dealer representative and I was told by Mark Leppo (my boss) "If you sell...

Kirby - Washington / Solomon Distributing

Pi
Pissedmother on Aug 3, 2013
Worst group of people to walk to earth not only do they lie to you but they cheat you on pay. I'm complaining here because trying to talk to Shirley doesn't work she doesn't care who she hurts as long as she is getting paid. All of the people under her do drugs most while on...

Kirby / Very bad customer service

Di
Diossikes on Dec 15, 2012
No call backs on 4 call place and order for sweeper bags said order will be placed 3 weeks later nothing. Purchased a Kirby sweeper from salesman. Bruce Mastrean on 9/18/12. He came to my door and demonstrated the sweeper everything good, after demo he told me instead of calling the 1-800...

Kirby - Florida / Sale Ladies

Li
Lila2 on Nov 2, 2012
I do not mind to answered my door when people ring the bell or knocking my door to sale anything, but these two sale representative ladies was on my door and one of them yell "Hello" and knock on my door like she was in a public place. .So please I DO NOT want any of the unprofessional people from Kirby company knocking on my door again!

Kirby Vacuums / charged me the whole sum instead of a part

Pi
pizza_milkshake on Aug 3, 2012
Yesterday a man came to my door. He told he is working for Kirby Vacuums and he offered me to buy vacuum cleaner. I told that I can buy it only after a month if it is possible. He told that I should fill the form and he can leave cleaner today but I’ll pay for it after a month. The next day they charged the whole sum.

Kirby - South Carolina, Woodruff / Sales tactics

Ow
Owensc on Jul 30, 2012
A lady knocked on our door and had a bottle of spray cleaner in her hand. She told us she was trying to advertise something. We told her that we don't want to buy anything. She said just a second, walked to her sketchy van, came back with a vacuum box and a man walking behind her. She...

Kirby Vacuum - Missouri, Independence / Lack of product support

Sh
Sherry Lunceford on Jul 29, 2012
Over 10 years ago I bought a Kirby vacuum. I have never gotten any return calls from the Topeka, Kansas office that I was told to contact if I had problems. I was told I could call there to have bags sent to me but there is never any answer. The last two weeks, I have had issues with the...

Kirby Vacuums - Montana, Bozeman / scam

40
40666666 on Jul 14, 2012
MELANIE AND RYAN WAGMAN AND THE BIGGEST SCAM ARTISTS IN MONTANA. THEY WILL LIE TO YOU ABOUT MAKING MONEY WITH KIRBY VACUUMS. MELANIE IS A CORRUPT LIAR WHO LIVES IN A 2 BEDROOM APT AND DRIVES A 1990 NISSAN. RYAN IS ANOTHER SCUMBAG.. DON'T EVER WORK FOR THEM AND THIS CORRUPT COMPANY...

Kirby vacumes - Maryland, Frederick / RIP OFF

Pe
peace lover on Apr 6, 2012
I had worked for this company for about a month and half. At first I loved every one they all seemed great. Our job was to sell amazing vacuums its more of a home maintenance Manichean. I fell in love with the boss. We were to go house to house and sell. On more then one occasion I had...

Kirby - Massachusetts / Are they really frauds?

Ha
Hazard on Mar 26, 2012
Ok if anyone who has worked for this company please answer this truthfully. I just got hired yesterday to clean the carpets. They said I get 500$ a week for doing 15 demonstrations.. Now do I have to make my own app or do they just hand me 15 apps a week? They said thy get me 15 apps.. But...

Kirby Vacuum / This is ridicilous

Pa
pat on Dec 21, 2011
I purchased a Kirby from Attitude Systems going door to door offering to demonstate the Kirby vacuum. This happened in Rio Rancho, New Mexico on November 30, 2011. They offered me a free carpet cleaning addon to buy the vacuum. I agreed. They said they were out of them on their van but...

Kirby / Made my carpet filthy

Vo
voozy on Oct 10, 2011
Kirby offered a free "scotchguard" on my NEW carpet. They used the kirby dry shampoo and when they left my carpet never looked so bad!!! It was like the residue actually attracted filth! My carpet looked like an old dirty motel room! I rented the rug doctor and took care of the problem!...

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