JustAnswer
reviews and complaints

I wanted to ask 1 question for a legal matter and they didn't really give a response "As they are not lawyers" I paid the membership fee and I had to sign for a month.
I've then been charged for 6 x months for a sevice I never wanted or had any intention of using.
I've tried numerous times to contact them and they just cut off the chat.
I feel this service is deceptive and a scam that needs to be shut down.

I asked for a cardiologist and the person who answered had broken English even in typing, obviously did not carefully read my question as he proceeded to ask me questions to which the answers were in the question I wrote. Then he recommended I talk to a cardiologist, so I clicked on his profile and he is only a MD, not a cardiologist and his name was supposedly Dr. Care. So, I'm paying to have people who are not experts in the field I asked for tell me absolutely nothing.

Scam.

I have received a letter from my bank with a Just Answer report that I have constituted Friendly Fraud. I resent this description vigourously, especially from a company who is by all accounts underhand with their method of signing up unsuspecting customers.

Like other complaints Just Answer receives, study receive a £1 payment which by all accounts gives you a free trial, you then type in your question. As soon as you do this,I have now learned,they take a full payment and sign you up for a monthly direct debit,in my case of £24,none of which I authorised. At this point Just Answer request a description of the information to give to the Expert. I then received the experts text ,which showed a figure of £29 for the answer. I immediately texted him that I could not afford that. He replied that he didn't have anything to do with the fee,but it was very obvious that I said I could not afford his information,the thread of texts I have kept from him states "Hello,Ok,no problem at all. Kindest Regards, ...

The Expert advised me to call the Just Answer Customer Support Team. The call was answered by someone who was obviously in another country,the reception was so bad,I could hardly make out what she was saying and I had no option but to terminate the call as it was pretty obvious she couldn't hear me either.

However,later on in the afternoon ,regardless of our texts the Expert still went ahead and answered My questions, partly.No reference to the question regarding a Hallmark on silver that I own and how to get rid of built up silver polish,advising me to use Silver polish!.

I have an appointment at the bank tomorrow and will be taking the text thread of the conversation I had with the Expert. The Expert gave me his name,which shows clearly on his texts to me,but for protection reasons I have not named him in the complaint.

19 May 2023

My desktop would not open and in searching on my phone for answers I came across this site which looked as it it cost $2 to ask a question. On that page it did not mention the $70 which is why I call it a scam.

I paid the $2 by visa and then got a text asking me to text HELP or STOP. I couldn't work out where to go from there so texted STOP.

I then solved the computer problem with the help of a family member and so didn't even need to use the service. Happy to pay the $2 but not the $70.

I am very disappointed that even though I mentioned I was older generation and had difficulty with computers that they have so far refused to refund the $70 but I am going to keep on asking and copy this review to other sites to make others aware of this crafty way of making money out of vulnerable people.

Company is a fraud. Never once used their service yet somehow got charged $40 the last two months each. Tried to cancel the "subscription" and the chatbot on their website just took me to the sign up screen. It's a scam plain and simple. The only thing I can think of to get my money back is to dispute the charges with my bank and deactivate the credit card.

August 2022 I used JustAnswer services to discuss one single issue, paid 5 euros and that was that. Today I find out they've been charging me 49 euros per month for a membership I didn't sign up for. Last email I got from JustAnswer is from September 1st 2022, never have I been informed of being in a membership nor the recurring charges on our family credit card. I have not logged in nor used these services since August 2022. Contacted customer service and they only refunded me 3 months, I was charged with 10 months of a subscription trap, I never agreed to this. Please refund.

I contacted Comcast to cancel my service and was told to contact JustAnswer. Even though that was not the right direction to take I stupidly gave them my credit card before I figured out what happened. I contacted JustAnswer and they refunded my money. This happened in Feb/March 2023. Just recently, they charged me again in April. I complained to them about it. The response I received from them was that it resolved in March. I went back to them and told them I was referring to the April 1st charge, not February. Again they responded saying the membership was cancelled and the refund resolved in March but nothing about the April charge.

I paid for a one time 2 dollar fees to get some help to repair a dishwasher in November and the service forced me to get a membership (40$/month so 240 in total) until I realized yesterday on my bank account those pqyments. I don't remember ever accepting this in any way.

The membership information was hidden in an email with the password, as a dark pattern since, as a user, you only focus on your password information to get the help you need.

I have never had any email saying that my membership was being paid each month and I never pre-approved those payments.

My fault I didn't see those payments on my bank account before but gosh, what a fraud for a simple back and forth messages about a dishwasher...

Went on the internet on 2/27/23 to get an answer to a veterinary question. The site looked like a single payment of $5 for a response. They wrongfully took my credit card information and issued unauthorized "membership" charges. I was charged a $35 membership fee for 3 months ($105) that I didn't notice until I checked my credit card used today.

Have filed a complaint with BBB today, May 2, 2023 seeking a refund of the unauthorized charges.

This just happened to me today. They said $1 trial so I signed up to find they immediately charged me $34. Argued with the rep who said "we don't give trials"...ummmm I have the email from you w/the membership details (below). I forwarded to their email but we'll see. So pissed - what a scam marketing move!

Membership details:

You were charged the $1 trial price, which allows you to ask unlimited questions through 06/01/2023. Your order ID is ###, and you will be charged the $34 monthly membership fee starting 06/02/2023 unless you cancel. You can cancel anytime via the membership panel in the “My Account page” to avoid future charges. No refunds unless required by law.

Yesterday I joined Just Answers for their fully refundable $2 fee only to be charged $105 as well as the $2 fee that I agreed to. There were no obvious Terms & Conditions explaining this at all. And to add insult to injury the $105 turned out to be a Monthly fee.

I cancelled my membership immediately and went about trying to obtain a refund which not unexpectly they refused.

These people simply stole my money under false pretences.

Beware of this company. The $5 to “just” try the service is a scam, I noticed a $59 charge the same time as the $5 trial. I called customer service to find out why and was told by an obviously out sourced individual who sounded like a programmed robot! I used them for 1 question they would not refund the $59 even though I called within 20 mins of signing up. “It’s in the terms and conditions” is all they kept saying

Lesson learned stay away from these crooks

AWH*JUSTANSWR [protected] CA

Im charged a $55.00 charge on my credit care and I NEVER used this company! I want this charge removed from my credit card... Otherwise I will have to go thru my bank to have this charge removed! It was charged to my credit card on 4/24/2023

04/24/2023 AWH*JUSTANSWR [protected] CA xxxx-xxxx-xxxx-7124 –$55.00

Janet.[protected]@gmail.com

I asked about a question online and agreed to pay $5 to have it answered. Afterwards I check my bank account to find out I’m apparently also paying $69 for a membership that I didn’t even want nor sign up for. All of a sudden I have a membership account that’ll charge my card every month for $69. I would really like a refund for the $69 lost as I did not want a membership and would prefer to not be forced into one!

17th April I enquired about some antiques and was told my question would cost $2 which I thought was reasonable. That is all that is said; 'Your question will cost $2' — they lie and mislead you into thinking that is the full and only cost. I was immediately directed to the payment page where all further correspondence was ceased. I was then charged $2 and then another $92 monthly fee which I was never told about. Totally fraudulent.

When I followed up the customer care consultant referred to the payment page that some small text says you're signing up a reoccurring membership. That is how it is justified. When I enquired about how the sales consultants do not mention this membership and deliberately mislead you about the costs, my chat session was ended. Total scammers.

I had a potential emergency with my baby girl pet and looked online for the problem since it was a Sunday when my vet was closed. On one of the websites a bot pounced on me. I didn't know it was a bot and also didn't know it was a "service" called JustAnswer. It had a human name (Pearl Wilson), a human photo, and was styled "Veterinarian's Assistant". It told me it would connect me with a vet that would help (it never did) for $1.00 (fully refundable). I believed thus far that it was a real person and vet assistant and gave it my credit card info.

Then I received an email receipt saying I had two charges... one for $1.00 and another for $31.00 and that they were non-refundable. Around the same time, I got an alert that my question had an answer but I could not find it anywhere. So they never even delivered the product.

I disputed the charge with my credit card bank and entered a BBB complaint, where they finally admitted that Pearl was a bot after ignoring several questions from me about this.

Do your due diligence on this company and their practices.

I landed on the JUSTANSWER website and started a chat on the homepage. I precisely asked for a lawyer looking over a termination contract, I have screenshot of the chat. The lady mentioned 1 euros fee on the chat, she only mentioned the 1 euros fee. Yet, I have been charged 59 euros. I then received a message from someone telling me that he will not look over my termination contract.

This is not ok, I expect a refund.

my name is michael cayford on the 18april you charged my card with$68 for which you provided no service.the card charged ends with 3861 and a reference

on the transaction was [protected].i have raised this payment as a dispute with my bank and to stop any recuring payments that may happen in the future,

how you can charge for a service that was not requested and not provided escapes me.i will continue to dispute any payments to you that have not provided and if this is a recuring payment please cancel it

You are taking $70 a month from my account and are not authorized to do so, I cannot log in as your system is not recognizing my pass word, when I ask for a reset and give my email address nothing is coming through from you.
I am going to report your company as a scam to the international trading commission if you do not respond! I require a full repayment of all the funds you have taken from my account.

I used this company on about 18th March 2023 with a problem and I thought that I was paying $6.60 for a reply for my question which was not fixed. I then got an extra $66.00 taken out of my account on the 19th March 2023 which I was not happy about but I have now received another amount of $66.00 which is totally unreal so I would like a refund of this amount and the recurring amount deleted as I am about to cancel my debit card anyway. Thanking you Leo Smythe Phone number +[protected]