JustAnswer
reviews and complaints

Today morning I was feeling sick and I was searching and i wanted to consult a doctor as per the website it shows 2$ for any question and suddenly the payment page popped up. I put the details in thinking of 2$ and i didn't get the service when i checked my credit card i saw they charged me fraud 75$ instead of 2$. I called customer service i was surprised she put all the blame on me and said that was my mistake and she can't process my refund. I told her everything but she said she can only cancel the membership but i will not get the refund. This is not acceptable. I want my refund this is not good business practice.

Hello -

I had a pet emergency in the middle of a night and their service came up as someone I could talk to, with a veterinarian, to ask question. It was a $29 service fee (plus a $5 fee for an initial fee). This was on 9/29/2022.

I just noticed that they have been charging me $29 monthly since then. When I contacted them to refund the months of Oct-Dec, they refuse to do so stating that I signed up for a 'membership'.

It was not clear to me at all during sign up that this was a recurring membership.

Misleading web site boarding on scam. The website stated there would be a $1 fee. They never charged the $1 fee, and they charged me $46 for the first month’s fee when I was not aware I approved that or signed up for that service. I assumed from their website that the $1 fee allowed me to try them out. The website showed the $1 fee to start very prominently but I did not see if they stated that the first month’s fee would also be charged, so I assumed I would only be charged for $1. The site also said I could cancel at any time. As soon as I figured out that they charged me $46, I used the chat function to cancel the service and get a refund. I then called because a refund did not show up and after many calls, I finally spoke with a supervisor who advised me that there were no refunds. The supervisor also hung up on me while I was stating my case. In the meantime, I paid for a month but when I called, I was informed that I no longer have an account and can't use their service even though they would not refund the money. So, they have refused to provide me the service that they say I paid for, and I can't get a refund. Their website is misleading and covers up what they are intending to do. This is a trap for people to sign up for their service thinking they will only pay $1 to try it. People should stay away from this company.

I only asked for the £1 trial but have been charged an additional £30 this month which I have been told is not a one-off payment but is a future monthly payment.

I signed no authority for this and made no membership request.

My question was not answered in a timely manner: it was supposed to answered within a time period of 8 minutes but took over 6 hours, by which time the fault had rectified itself. All I originally asked was what a certain code meant which appeared on my washing machine after a power cut. It seems it just needed time to reset itself.

On Dec 2nd I signed up for a trial and paid GBP1.00. [protected] US)

On Dec 8th I was charged GBP35 by Justanswer Tech Help [protected] US)

If this was a trial why was I charged?

Yodel distribution pushed me to this site as I was complaining I had no Proof of Delivery for a medical parcel, I knew all the details and eventually Yodel finally came back with information I was after, none of which Justanswer provided.

I would like a credit for the GBP35.

On December 27th, 2022, I had a simple computer question. While searching for Microsoft Help online, the website "Just Answer" came up. I was asked if I wanted to get an answer to my computer issue. I was also asked if I wanted an expert to answer my question. I figured I did not want a [censored] to try and fix my problem, so I responded yes. On December 30th, 2022, two charges appeared on my checking account. I charge was $39.00 for the computer fix. I called "JustAnswer" to inquire of the second charge for $46.00. The customer service person said that the $46.00 was a mandatory subscription fee for getting an answer to my initial question. I was unaware of any subscription charge nor any prerequisite acceptance of a $46.00 charge to join "JustAnswer" before paying for the actual "expert" to answer my question. This operation stinks of a scam to me. The company cannot return your membership fee, only cancel it while pocketing my $46.00.

I was connected to a person who tried everything I had already tried. There were numerous repetitive attempts while I sat watching with no success, either by direct cable connection or through my router. After about two hours, I had to leave to go to an appointment. It was suggested I reconnect later. I got a new "expert" who tried many of the same things also with no success. I gave up but they encouraged me the next day to try again. Now a third "expert" tried a couple of new approaches but was still not successful. The third person explicitly told me he would see I was not charged but I have received charges for $1 (Join fee) and then successive charges of $39.00, $39.00, and $46.00. For that I could easily have a new printer. As it is now, I have no working printer and excessive charges with no result.

On 28 December 2022 I logged onto what I thought was Singapore Airlines website, but it was in fact Just Answers. Their chat line was superimposed on the Singapore Airlines site, which I consider grossly misleading.

I outlined my problem, and provided some personal information, believing I was communicating with Singapore Airlines.

I was advised my problem could be resolved and I should pay a $2 (refundable) verification fee. I did via my Credit card, but my bank then advised that a A$66 charge had just been taken. I confirmed it was unauthorized and my card was blocked (too late, of course).

These funds were taken fraudulently.

Phone issues the payment started in September for the amount of 1.00 now I am being charged 46.00 a month….I have requested that the payment be stopped but they keep billing…This company was to help me with app issues with my phone…That didn’t happen…So I have asked that I know longer be charged but they continue to bill… my credit card…This is a request that this company be invested for unauthorized payments

I Have the same problem as basically EVERYONE ELSE.

They said they'd Charge around R15 for a question and ended up taking R600+ from my account and signing Me up for a monthly subscription? I'm a single woman who doesn't need a whole monthly plan.

Only to give me not one but TWO doctors who just told me to go to a GP. This is what I'm here for though? HELP ME.

I tried to contact them to get a refund and NONE OF THE CONTACT INFORMATION WORKS. All the links about customer care are " bad gateways" and doesn't work conveniently.

I ended fighting pain and going to a GP where the issue was absolutely treatable. But to have two whole "professionals" tell me to just go to a GP is absolutely ridiculous I can't believe these people took that much money off for not one but TWO unsatisfied unhelpful answers!? And then I can't contact them?

Like who do I have to sue?

On December 15 2022, an amount of A$66 has been taken out of my account with no explanation. I wish to know what it is for as I have not used the service at any time recently and did not authorise this amount to be deducted

Anne Hallam

Aus 19/12/2022 early pm. Was making enquiries to ebay re selling, justanswer came up and requested $2.00 to help me, i paid this willingly, could find no answer, cleared page from screen and went back to ebay and got my answers direct. Checked my account this morning 20/12, to find i've been debited $86.00. I'm a pensioner and this is a lot of money, that i cannot afford to loose, especially this close to Christmas.

In September 2022, I used this service to ask a question about IRS tax filings. I was desperate and agreed to what I thought was a one-time charge of $50. The service was no help at all with my question. The staff person just kept repeating the question back to me. After several minutes, it was clear that they would be no help, so I ended the call. Today, while looking at my credit card statements, I see that Just Answer has been charging my credit card $50 per month for the last 4 months and never even bothered to tell me. Most subscriptions at least send you a confirmation email. I suspect that Just Answer intentionally does not send any confirmation email of auto draft because they do not want you to know that they are stealing from you. I will make sure that the BBB is notified of this organization's criminal practices. Shame on this organization for preying upon desperate people.

on december 9th 2022 about 9pm eastern time I was asking a question about my wife having burning sensations in her chest they said for 2.00 they will connect me with a dr that is all they said I paid the 2.00 they awered the question asked would I like to be connected with a dr directly I said no they still charged me 58.00 I never talked to a dr it is Christmas time and they took 58.00 I did not agree too I need my refund I am filling a complaint at the bbb. I would never pay $58.00 just to get a generic answer that you guys gave me Justanswer.com was the company

I searched my nat west bank account with a question for which I couldnt find an answer.Just Answer popped up , I genuinely thought it was part of Nat West. It said it could help for £1, Then said there was a cost of £16, I said sorry I couldnt afford it and logged out Never got to ask anything. Now I find I have been charged £35 pounds plus £1. Iam a senior citizen and really struggling at the moment. Please can you help me get a refund and cancel this thing.

Date 6. 12.22 £35 00.

Date 30.11.22 £1 trial. Thank you in advance. Kathleen.

I paid a $72 fee for a one-off contact on may 2nd, 2022.

Justanswer has continued to take fees for no service provided from my account on a monthly basis reaching a total of $504.00 on the 2nd of december.

I understand mistakes can be made and I am requesting that you amend your mistake.

Action required: justanswer to amend stop charging me these unsolicited fees and a refund.

I asked a question on Just Answer thinking it was at a cost of $2, then an amount of $42 was debited out of my account every month for the past four months, I asked for a refund and to cancel payments out of my bank account and to cancel the membership but I haven't had any refund the amounts and $42 still keeps being debited. I was on chat with Genelou Abucejo on 12/9/2022 but she disconnected me, I then emailed customer support on many occasions - 13/9/22, 10/10/22, 11/10/22 and 5/11/22 asking for membership to be cancelled and amounts refunded. Can you please help me?

Norton is listed on Just Answer's  website as a recommendation:

Trusted and secure

bbb-rating

google-rating

trustpilot-rating

norton-secured

However, they are not to be trusted:

SCAM! DO NOT GET SUCKED IN! I was told it would just be a $1 fee for a question, and they told me it was no commitment. Well I was charged $50 and now I just discovered a $50 charge on my credit card bill. When I asked - they said it's a membership fee and it's set to renew!

Thankfully I caught it before it renewed or it'd be another $50! I never got a single email or anything telling me I was in this plan. It's a scam! They will enroll you without your knowledge...plus the tech could not answer my question...when i complained they tried to take over my computer:

To better assist you with your Mac question, I'd like to offer you a premium service of: Remote tech support - I will remotely connect to your computer and work on solving your issues while you watch. for the price of $13.

What a rip-off company...they refused to refund me the original $50 but have now cancelled my membership...thanks goodness!

From their website which is not true...

Connect one-on-one with an Expert

Get your answer in minutes

Personalized help from verified Experts

Unlimited chats, plus global travel protection and instant deals.

Join for only $1. Cancel anytime.

In July 24, 2022 I paid $1.00 to try and get assistance on my computer. They replied but not with anything that was not something I had not already tried. They kept asking if I had more questions and I responded no several times and on 7/29/22 responded I had ordered a new computer and no longer needed their help. I then thought I cancelled the assistance with that response and did not realized that on 8/1, 9/1, 10/2 and 11/1 they had deducted a $46.00 payment. Nov. 29, 2022 I finally called a number and had the item cancelled. Even though I had not used the service they did not want to give a refund.

Below is the last email.

I have gone to Dell, ordered a new computer and will return dropped one for repair.

On Fri, Jul 29, 2022, 9:02 AM Hema Malini on JustAnswer wrote:

Just AnswerOrder ID: [protected]-46

I need more information to answer

your Computer question

Hi,

I noticed you haven’t viewed my response to your question yet. I need a few more details in order to answer your question properly. Please view my response so that I can give you the best possible answer.

View My Answer

Hema Malini

Tech Support Specialist

Verified Expert

Your Computer Question

“My Dell Inspiron 15 3000, EX [protected]. I just dropped it. Can't open all the way and some of frame around the screen is broken. Is this...”

My Reply

“I’m sorry to hear you're having trouble with your laptop. I know that can be frustrating. Hopefully, we can get this resolved quickly. Thanks for your...”

1-on-1 attention Trusted experts Fast help 24/7

Doctors

Lawyers

Mechanics

Vets

Tech Support

& More

Remember, as a member of JustAnswer, you can continue to ask for expert help at no additional charge.

JustAnswer is a typical scam which commuting a fraud crime.

No experts will answer your questions.

JustAnswer never provides the expert information (because it’s not existing).

Your money can be maybe returned if you immediately contact your bank or credit card company right after the payment.

There are 3 important things you can do if you’re one of the victims of JustAnswer.

01. File a report to the police of San Francisco, CA. You can do online. This is very IMPORTANT for making less victims.

02. Contact to your bank or credit company or PayPal to report about Just Answer as scam to the payment gateway company. The biggest damage of this kind of scams is basically suspending the payment solution and the bank account.

03. Report Google to stop listing ad of JustAnswer. You can search “JustAnswer” on Google and you probably find the ad listing of JustAnswer on the top page. Your report might help to stop the next victims since JustAnswer gets the target from this ad listing.