JustAnswer
reviews and complaints

To whom it may concern

In July 28 2022, I paid for a Just Answer £5 trial consultation which I instantly cancelled because it was unsatisfactory.

However, the company have been taking £38 per month from my account ever since, which I was completely unaware of. Today, I discovered these payments had been leaving my account since last July. (28 July 2022 - £5; 7 August £38; 7 September £38; 7 October £38; 7 November £38; 7 December £38; 7 January £38; 7 February 2023 £38. Total of £316.35.

When my husband went on the Just Answer Website to see what was going on, and to cancel the 'fraudulent' membership, he was directed by the Help Box to make the cancellation with a technician and the required €1 charge would be refunded immediately after the cancellation of the account.

The first question my husband was asked by the technician, was whether he wanted the advisor to 'connect securely' and he said 'no thanks' I just want to cancel the membership myself'. He was using his own laptop computer to do this for me. (see photo below). I then had an immediate charge of £40.35 for technical help which we didn't ask for or receive (see same photo below). Total now £356.70.

After the account was cancelled for me (that I didn't even know I had), my husband received 3 emails from Just Answer (see 4 images below). The first at 15.34 from the technician Abhishek Gupta 2 saying this was paid help, the 2nd at 15.37 from Just Answer stating that he had been charged €1 join fee and 45€ membership fee with automatic renewal every month. The 3rd email from Just Answer was from Jeff Cavellini, Vice President of Customer Care informing of successful cancellation (but didn't say to whose account - mine or his newly set-up without permission). Obviously, he has not subsequently clicked on any of these links.

At no time did my husband give his personal details to anyone from this company so the email address must have been illegally viewed through the unauthorised connection to his computer).

As yet, no money has left his account because, I assume, they have not managed to obtain his financial details from the illegal connection.

I would like a full refund of the money taken unsuspectingly by this company - £351.70 (minus the £5 trial fee).

Greer Eve-Welch

I answered your ad because you said you will only charge $5.00 and money-back guarantee Scott tried to help but it did no t work he gave me the wrong flow chart for fixing the garage door to my surprise the next morning I was charged not $5.00 but $40 I called customer service and they ignored my request very poor I think this is a scam stay away never again
Richard

I cancelled my membership after paying $5. I had asked a question and got pretty much no help. No solution. I opened my bank account only to find 2 charges of $34. I was never emailed, texted any kind of confirmation of the payments so was unaware I was still being charged. So I went to their website to request a refund. I got on a chat where the man told me I posted a question 2 months prior (which I paid $5). Only 2 secs after he messaged that he wasn’t receiving any response. So immediately I responded knowing he was seeing it. He ended the conversation either ways. So I got on chat again. The man told me to call a number for a supervisor. I called the number and the woman named Erica told me there was No supervisor. She kept robotically repeating herself that I posted a question 2 months prior. I explained that I canceled and that I haven’t used their app nor got any notifications of payments. She then told me she’d have a supervisor call back in 15-30 mins. I got the call back, the “supervisor” did the same robotic repetition and I only had very major valid good points. He had nothing to help the case of not refunding and hung up on me. I called again, I asked for corporates number and the girl gave me it. I called the number and the same Erica from the first call answered. This company is a major scam and it’s baffling on the unprofessionalism and treatment to us victims of fraud. They do not help with any questions and only tell you what you can Google.

Feb 4,2023 5:09

It stated it was a $2 fee to ask. Question nothing about being charged extra… as I come to find out I had been charged $66. Ironically I rec’d an initial response asking me for more info.. but never got anything after that. I did cancel my membership so that I wouldn’t be charged further. However I would except to at least get an answer. Not satisfied overall at this time.

I’m just putting this up because you need to make it way morn clear. I use Cash App for this exact reason. I put $5 on for your “fully refundable fee”…. Be honest and be honest for goodness’s sake…. You offer legal advice. And you try and charge $69.00. Even if you plan to refund it - it’s still BS. It probably takes 2 weeks to get it back.

I wanted to ask a professional a medical question... It said it cost 1 euro and would be refunded. Out of a sudden 50 euros are gone from my bank account without anyone caring in customer service or support. This happened on the 2nd of February. 20:49. Paypla account. I already filed a complaint in Paypal. If they won't act I am ready to include lawyers.

I went on Just Answer to ask a question regarding a doll I have. I read the info and it stated that I would be charged $5 to ask the question and then after 7 days I would be charged $28. The site stated that I would receive an email prior to the end of the trial to either continue with the membership or to cancel it. Less than 7 days, with no notice or anything I am charged $28 to my account. When I called they said I agreed to the charge and that it is nonrefundable. That is not what I agreed to! I agreed to the trial not a monthly membership. This is the biggest scam and I am absolutely appalled that this business is allowed to continue these practices. Buyer Beware!

After having a seizure and waking up i wanted advice on wether i should bother going to the after hours hospital which would have taken ages and so i wanted to avoid. i went on this website and asked the question to the doctor they charge you a 2 dollar fee for this and then as soon as you ask a question u are now signed up for monthly payments of $85nzd i was un aware of this and today went to checkmy bank account to find a payment of $85 and then checked and found another one on the date this happened. The fine print most likely states this but it is clearly deceptive and my panicked state was taken advantage of.

This place just ripped me off I asked one question advertised on hole web page I ask question basically there answer was I need leagle help to get grandparents rights paid 5 bucks went about my day. Next day my account is in over draft the charged another 5 dollar and 50 membership fee if you don't stop service they bill you 50 every month till you cat h it. Customer service said information was in fine print it's all league. Scam stay away i'm so upset uim spelling horrible contacting bbb next

At the end of October, I had a problem with my landlord and wanted to ask for legal advice on JustAnswer. The lawyer told me to take drastic actions (sue) that felt incredibly too sudden and uncomfortable for me. Thankfully, I was able to resolve my issues on my own but I felt incredibly unsatisfied with their service. At the time, I only paid a 5$ fee and thought that was it but it continued to make me subscribe to their service for three more months, which is 180$.

Upon realizing these charges, I contacted their customer care to request a refund but they said "I've reviewed your account and see that you posted your question which we are not able to refund as the fees are provided at the time of posting the question. In doing so you agreed to enroll in a JustAnswer membership and the following charges: - One-time join fee: $5 - Monthly membership fee (recurring): $60. This covers your first question and any questions you may ask until the end of your membership." This is completely ludicrous because as I've told them I only asked one question and it was at the end of October. I've never even logged into their website again. So, what is the reasoning behind resubscribing me over and over again without my knowledge?

As an international college student that suffers from ulcerative colitis, I have been in and out of surgery for the past 3 months. This is why I had no idea that they were charging me because I never received any email or message for the resubscription, even though when I canceled my subscription today, I received an instant text message that my subscription was canceled. It's completely unethical!

In my opinion, their service feels incredibly deceptive and unjust because I was never even satisfied with their service in the first place yet they kept charging without my knowledge. I see many people with the same complaints on this website, so I hope that people will stay away from their fraudulent business model and send a cease-and-desist request for reimbursement if the same circumstance arises.

My 8 month old puppy accidentally ate the other 11 year old dog's medication. I was panicked and searched "dog poisoned". The offer to talk to a vet online straight away came up, I took it. I answered some questions of a veterinary nurse/bot. And then it said we will transfer you to a vet now, just pay $2. Panicked and wanting to know what to do for my puppy, I agreed. As I waited to got to the time UT vets was open we rang them, while still waiting for and answer from Just Answer and they talked us through what to do for our puppy.

Once I got off the phone from the vet and looked after my dog, I saw I had an email from Just Answer telling me I was now a member, paying $55 a month. This is very much preying on someone who is panicked and needs answers fast. The puppy is fine but no, thanks to Just Answer who wasted my time by claiming they could help me, taking way too long in a poisoning case and should not have come up as the first thing as I needed help immediately and I was panicking.

We used JustAnswer to see how much a piece of artwork was worth, we paid £5 initially back in February 2022, and only just noticed that they had been taking £35 a month ever since.

They've taken over £400 pounds and given us absolutely nothing in return. This is a parasitic business model that preys on busy people, like me and my wife, who have full time jobs and a family to raise.

We only just managed to cancel today and contact their support to request a refund, they only offered to discount the last month (Jan 23) they charged us for, under 10% of the money they've essentially robbed from us.

I just found hundreds, probably thousands of stories like mine on the Internet, about JustAnswer enticing people to pay 2$ for professional advice and then charging them 89$ monthly for nothing. It just happened to me and I was trying to retrace the events that led me into this trap. In trying to find how/where I was subsequently (after my online chat with a socalled expert) asked to "tip" the expert - because that suggestion/request is nowhere in my documents/emails - one of the thing I noticed is that when you click on the "Rate this service" five-star process, no matter what you click it shows online as 4/5 stars and asks you how they can improve. So all their customers feedback are false and twisted the same way they are.

I was using e bay trying to find out how I could cancel a listing and was somehow transferred to Just Answer. I thought this was a new e bay link. I gave my credit card number to pay $1 to answer my query.
I was told by Just Answer that they couldn't help with e bay enquiries.
I have since been charged $72 AUD on 7th December and 7th January.
I did not agree to any subscription with this company and I would like a full refund with no future charges.
Samantha Kingdom

Date: January 21, 2023

Time: Afternoon & Evening

I contacted JustAnswer regarding a problem with email. I was charged $46.00 plus $39.00 to allow access to my computer, which I do not believe the tech ever did. I followed instructions. Response time was very slow. I was on hold for longer than an hour at point, I have Screenshots to prove this. I was bounced around from tech to tech and ended up with the ChatBot more than once. My problem was never solved. My credit card company notified me about the $46.00 charge which I have blocked. If the $39.00 one shows up I will contest it. I will pay the $1.00 signup fee. I have used online help from other tech companies, such as Apple, successfully. I asked for a contact to request a refund and I was given a bad link. JustAnswer support is worthless. Thank you for your help.

Hi there -

I used the service but immediately cancelled my subscription under a "pay $5 join fee and try free for a week" offer. However, I just discovered I've been charged $60 a month for the last 4 months. I called and the company refuses to refund the money even though I never used the service again. I logged into my account again and my membership was never cancelled. I tried to do it again and when I confirmed cancellation it took me to a chat asking why. I had to say I didn't want it and just cancel it in the chat before it did. I'm guessing it did this before and I didn't realize my membership hadn't been fully cancelled. I am FURIOUS that I cannot get my money back. Additionally, when I looked back through my emails, right at the bottom of the welcome email I was sent with a temporary password to ask my question, it says "we waived the $5 joining fee and charged you $60 since you were a previous member". I was NOT a previous member. EVER. So their system is completely screwed up but they will not refund our money.

I was just on this website for about 10 minutes and canceled because it wasn't the legal documents and help i needed to find and get the help filing them out. I agreed with the 5.00 to join fee but was not aware of the extra 60.00 fee they also charged me. I got a notification from my bank a few minutes after canceling where they charged me a 60.00 membership fee. I had no problem with paying the 5.00 join fee but canceled after i realized the site was worthless to me so i wouldn't forget within the month to cancel before i got charged 60.00 little did i now they would charge it along with the 5.00 charge. I contacted them and asked for a refund because it was very misleading.

The website says it's only $5 to have an "expert" give you advice. Once you provide your credit card info, they hit you with a $40 "Membership Fee" that is charged to your card every month until you cancel. The "advice" given by the phony expert was totally useless, generic trash. He started by asking if I had the manual; which manual? The appliance manufacturer only provides the typical users' manual. The website also says "get your answer in minutes;" my answer came in the following day, hours later. The information given was so general, I could have found it on YouTube for free, even though Mike, the "expert," said he has been in the repair field for over 20 years. This is a joke and highly unlikely.

In December, I was told I could ask a question from just ask,about my tv for $1. When I received my bank statement, $46.00 was taken from my checking account. from Just ask.Transaction # [protected] taken on Dec. 16th. They did not even answer my question about my tv. This is not what I agreed to, and expect a full refund and cancel any subscription they think I might have ordered. Thank You

I just noticed they have been charging my credit card after I canceled 4 months ago! This is after I saw they charge me for 6 months. What a rip off. I could see if I was using there service but 10 extra months of 31 dollars a month! Ridiculous, they must be hard up for money because all the other complaints are also about billing. I'll just go to the Vet.