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Jordan's Furniture
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1.6 42 Reviews

Jordan's Furniture Complaints Summary

6 Resolved
36 Unresolved
Our verdict: With Jordan's Furniture's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Jordan's Furniture reviews & complaints 42

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Newest Jordan's Furniture reviews & complaints

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1:50 pm EST

Jordan's Furniture 4 piece reclining sectional sofa

I purchased a 4 recliner sectional in Oct 2016. Earlier this year the surface of one recliner started to peel off. I called Jordans a few months ago and told them of the issue. They said.. "oh..that was 7 years ago... you're lucky it's lasted this long. Anything over 5 years is good. there's nothing we can do." If i had known when i purchased this sofa for over $5000! i would have chosen a different product. I expect more from Jordans.

Desired outcome: worn/damaged seating surface is replaced

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3:23 pm EST
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Jordan's Furniture Leather Recliner w/power headrest

On 11/8/2023 @ approximately 2:30pm I spoke w/Jessica customer service team. The recliner purchased 2/22/2022 has discoloration on the right arm rest (below the point of where arm would rest comfortably and off-center to the right. Even if I accepted a problem with body oil The discoloring is at both area are off center. I paid $1,749.00 1 year 9 months ago purchased warranty. I need resolution on this matter I have purchased a lot from Jordan’s Furniture Mark McCormack 650 Huntington Avenue Apartment 17L Boston MA [protected] [protected]@gmail.com

Claimed loss: $1 749.00

Desired outcome: Replacement/credit towards purchase

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2:55 pm EST
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Jordan's Furniture - Dual recliner couch

On 11/20/22 I purchased a power sofa recliner & love seat from Jordan’s Furniture in New Haven, CT. Both were delivered to my home on 1/25/23. I was unaware the sofa came in 2 pieces. When the delivery men left I immediately covered it with a sofa cover because I have a dog. On 2/1/23 I removed the cover to clean it and immediately noticed a gap between the...

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12:47 pm EDT

Jordan's Furniture Sectional

2 year old sectional that i am still paying for is ripped in 2 places, on the seam and no replacements parts are available and it cannot be fixed. i expect furniture that is otherwise in pristine condition that i paid over $4000 to last more than 2 years. Very disappointed that Jordan's will not replace and only gave a store credit for $500 which is no where near the replacement cost of a new sofa. Obviously this is a factory defect with the supplier as the seams came unstitched. Buyer beware.

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12:52 pm EDT
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Jordan's Furniture gbs furniture warranty company/my protectall furniture warranty co

We paid a lot of money for a furniture warranty for stains to our couches. The company - GBS Warranty Co or MyProtect ALL came out and could not get the food stains-ice cream cake stains-from a party recently. The employees who comes out tries to get the stains out. However, he said he needs to file a report to get the couch replaced because he can't get the ice cream stains out. Jordans then calls me and says they want the guy to come back out again and get the stains out. Jordans is a good furniture company and they are trying to help me in this situation. I am going to write the treatment I received form this com-GBS Furniture Warranty/MyProtect All Co on the BBB Bureau, Jordans Website and Google reviews. As I am writing this review, I see the hundreds of other customers writing their horrible experiences with GBS or My Protect All Company. They do not back their product! Do not waste your money! Jordans Furniture should not be selling GBS Warranty or MY Protect All Furniture Warranties anymore. They are worthless!

Desired outcome: Needs replacement. My Tri-county cleaning company could not get the stains out.

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5:33 pm EDT
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Jordan's Furniture defective mattress sent back to store

first Jordans furniture said maybe i just did not like the mattress then i sent them pictures of the mattress sinking in and they said the pictures were not good did not show 3inch sinking. Then i had to go to you tube that said hold a cd on mattress with tape measure and take pictures. Then Jordans said i could have a credit only for 30 days ( after i called channel 5) mass law says if product is defective store has to refund money. Jordans would not pick up mattress said no trucks on marthas vineyard this time of year( last dec). A few days later i see a Jordans truck and call again and they pick up the defective mattress . i am 72 years oild and had to sleep on a defective mattress. Jordans owes me money as i would not accept a store credit. I had very good credit untill this. i would not step foot into Jordan furnitures as they think they can make up their own laws

Desired outcome: my money back and refund for frame

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8:29 pm EDT
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Jordan's Furniture Sofa

I contact your CS on May 5 and spoke with Jeffrey Densmore and sent pictures of the tear in the piping on the arm of my couch expecting to hear that you would be fixing it as this couch is less than a year old. I was shocked to see a bill you just emailed me to have you fix it and I pay $267.70. Why do you think I should be paying for this? We have no children or animals and there is no reason for this to happens other than an issue with the material. I know I did not buy the extended warranty but this is not even a year old yet and you will not fix this at your cost. I will never purchase another piece of furniture with your company and I will let others know you do not stand by your product. I can’t believe you feel that paying over $3,000 for a couch and have it tear in less than a year that the cost should go back to the customer.

Patty McCann

MCCAP6C01

Order #[protected]

Desired outcome: You should be fixing the piping on the arm of the couch at your expensive

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4:15 pm EST

Jordan's Furniture Dining room set

Purchased protection coverage at the same time we purchased a dining room set. Over a year later we are still trying to resolve the issue of a defective table top. The technician they sent to “ fix “ the problem, by replacing some screws caused further problems. The claim company and Jordan’s furniture keeps asking us to submit photos, I have numerous photos that have been submitted at different times; and names of various customer service people. I just sent an email to the Jordan Furniture corporate office.

Desired outcome: Replace the set or refund our money

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3:04 pm EST

Jordan's Furniture Defective mattress

We purchase a firm mattress because of back issues from Jordan's Furniture in Reading approximately 2 yrs ago. We were told there was a 10 yr warranty, also assured this was a firm mattress. We purchased this $2000.00 mattress in good faith. This mattress has continued to sag on both sides and now as a hump in the middle. We are very uncomfortable and unsatisfied with the quality of this $2000.00 mattress. Also, the back issues have returned with the sags...

Per your customer service, a tech came to our home to measure the sages or divots in the mattress. On 2/12/22

We received a call from Nicole at Jordan's Customer service who we had spoken with a few times, advising us, the condition of the mattress was not severe enough for them to do anything for us... She did offer to us as a courtesy some pads to lift the sages in the mattress. I think we have a defective product that we purchased in good faith from Jordan's and now are stuck with it... The bed looks like there's a hump in the middle when it's made, and there's absolutely no way we can sleep side by side. We are dissatisfied and disappointed with the quality and customer service from Jordan's. We basically threw $2000.00 away on poor quality.

Desired outcome: Preferable a refund as we have no faith in Jordans Funiture products.Or at least a new firm mattress that will perform as advertised...We are also contacting the consumer affairs, for help with this issue.

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12:10 pm EST

Jordan's Furniture Living room sofa

We purchased a new sofa from Jordan's in Jan 2020. We also purchased the protection policy. $2000 for the couch and $200 for the protection.

The couch will be heading to the dump as soon as we purchase a new sofa, and it won't be from Jordan's.

Just before Christmas we noticed a small hole in one if the seat backs. We reportedt to the insurance company (EBS). And they immediately declined to cover this. They said it looks like normal wear (on a 2 year old sofa).

We had Jordan's tech come to our house as the frame was literally falling apart. He tightened up the frame and connected us with customer service. They also declined to help with the hole in the upholstery. Their optional insurance is a scam and the store does not stand behind their products or sales. Never again

Desired outcome: People please take your hard earned money and shop elsewhere. Their Omni theater won't do you any good when your new furniture falls apart.

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8:40 pm EST

Jordan's Furniture Leather sectional

I purchased a leather sectional, I took out a warranty that would cover any damage except for pet damage. The sectional gets very little use whereas I am single with no kids. I paid close to 5k for the set...After a bit more than a year the dye on the bottom cushion started wearing off...I called Jordans more than once and got the same answer word for word...NOT COVERED...now about 6 mos later The dye on the headrest is coming off...ON THE HEADREST! how much activity does the f'n headrest get? It comes down to one simple explanation...,poor manufacturing & quality control. I read more and more complaints for the same issue on leather furniture...call them on it and they say we have very little complaints on leather furniture... I tried BBB no help because the purchase is over a year old? So where do you go with this to an Atty.? Cheaper to pay someone to come in and do a re-Dye. Just need to vent and let you know buyer beware...I have bought from Macy's & Bernie & Phylls with no issues...I've owned nothing but Leather furniture for the past 30 years and never had this issue.

Desired outcome: Fix it

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2:55 pm EDT

Jordan's Furniture sectional

Ordered a sectional end of May. Promised to receive by mid August, then told it will be end of September. No other info. Not allowed to get my money back since its a special order. I would have never ordered if I knew it took so long. In the meantime Jordan's is holding my deposit. I have no confidence I will receive my item in September. Just as they took my money under false pretenses I am sure they will move the delivery again.

Desired outcome: To never shop Jordan's again

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3:50 pm EDT
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Jordan's Furniture Service

0n 4/28/2018 purchased $6,000 on furniture, leather couch, power swivel glider recliner and kitchen island. called Jordon's on 11/2/2020 recliner motor broke, on 12/2/2020 technician came put and replaced motor as a courtesy N/C

on 6/9/2022 the same power swivel recliner motor broke. I called Jordon's Natick MA reported problem. I was told I would get a call back they need to check if part is available thru manufacturer. rec'd call from Jordon's that the part is NLAI explained that I can't afford to purchase a new chair for $2,000 price of recliner I was told they would give me a $150 credit that I have to use within 30 days. I ended up calling the manufacture Pallister furniture and they had the motor and the touch control both parts cost me $85.00 plus S&H and I had the parts within 2 weeks and I replaced the parts myself and my chair works great.

I was impressed with the Manufacture and would purchase furniture from them again but I'm so disappointed in Jordon's, obviously they lied when they told me the manufacture did not have the parts. I will never shop at Jordon's again I'll

just have to find another vendor who sells Pallister furniture

Desired outcome: Just an apology would work. Take pride in your work, help the customer.be honest

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2:50 pm EDT

Jordan's Furniture Discrimination

When I worked at Jordan's furniture I was being targeted because of my disability. My personal information was shared with other coworkers by the assistant store manager without my knowledge. I was told that I was being "watched" as to when I was taking breaks. Which I need to since I am a diabetic, it was a very uncomfortable work environment for me the last couple of months. The people running that store don't care about there workers at all. They are nothing but bullies.

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5:39 pm EDT
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Jordan's Furniture Matching Sofa, Loveseat and Recliner set

Caution - Buyer beware when purchasing upholstered furniture at Jordan's. The expectation is that you are purchasing better quality furniture than you would at a discount furniture store. That I can assure you is not the case! Shortly after purchasing a matching three piece living room set, we started to see that the seams had started to unravel and/or break. We had also purchased their 5 year insurance plan in the event that we were to have a problem. So after filing the necessary claim(s), repairmen came and the seams were first sewn again and then later were told that the fabric had frayed and could not be repaired. This occurred first on the loveseat and then later on the sofa. When we were told about the sofa, we discovered that the fabric had been discontinued and the line of furniture was no longer available. Even though it had been only a matter of months, we were unhappy to learn that we could no longer 7get a matching sofa. Jordan's had no recourse but to offer us a credit for the sofa to be used for a replacement. This was done, and again within the first few months, problems were discovered. The motorized components for the headrest had started to screech and eventually fail. Also seams again were fraying and/or breaking. One seam was discovered that had never been sewn. Another claim was made, and provided a fix that was short-lived. Recently, the same components have failed again. Also there is internal structural damage to a "stretcher" requiring the cushion to be removed and repaired in their shop. We are currently waiting for it to be returned, and are not being accommodated in any way. Today, was the fifth time that a claim has been necessary in 3 and a half years. We were also told that a sixth claim would be necessary to replace a spring that had just recently broke in the recliner. The last piece of bad news is that although you purchase a 5 year insurance policy, it only covers the upholstery for 1 year. This is not highlighted at the time of purchase, and as a result we are going to be left with each piece showing significant material damage. Jordan's absolves themselves of any responsibility and does not offer any assistance.

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8:15 am EST

Jordan's Furniture Sofa delivery

I purchased a sofa-chair and coffee table on aug 27th 2020- I was told the sofa would be delayed approx. 8 weeks and the chair approx. 12 weeks, the coffee table was in stock. I paid in full at the time. I did receive the chair and coffee table approx. 10 weeks later. I call every month and receive the same message, order is delayed another month. The store suggested changing orders and I went to the store and looked at the other furniture available, it didn't match what I was looking for, the one thing that bothered me was the same sofa I purchased was still on the floor for sale, and the sales person told me there was still a delay of 12 weeks. That is a lie, more like six months. I did ask the salesperson, where the manufacture is located, in the US. So why the delay, did the company go out of business?

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LouiseCF
, US
Jan 06, 2021 12:06 pm EST
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We have a similar situation, ordered 2 chairs and a couch Aug 24, 2020...received the 2 chairs but after numerous delays with the couch we just were told Feb 28-March 21 ! When we called the delay is the coils in the couch...so we were told. I understand Covid effecting things...but this is ridiculous. Honestly my biggest concern is some day I will be told I will never get the couch.
Wrote a letter-customer service called, spoke to the salesperson...same blah blah...never a real answer.
Very Very disappointed and frustrated.

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9:52 am EST

Jordan's Furniture Receiving

This company flat out sucks worst company to work for they don't give a [censored] about anyone but elliots pockets. There are no protocols for covid there no disinfection stations, and the receiving managers just like to suck and swallow Carlos Fernandes balls. This company is corrupt and I would not recommend anyone to this job. I have been in the receiving side for about 3-4 years and it is terrible . Many people have left this [censored] hole I lost my taggers position to [censored].
Signed- Jake H

Desired outcome: Find me if u can bi*ch, I’m currently still a receiving associate

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11:04 am EDT
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Jordan's Furniture Sofa

I bought a sofa in 2017. Prior to that we bought a sofa loveseat set that started falling apart at the frame. It was replaced with this set we have now. I have had repair people out here a few times. This is the worst set u have ever purchased now I have a tear in the seat. I cannot prove how it got there but am told if it was my dog it will not be covered. The support of this couch is horrible and it or completely ruining my hard wood floor. I will NEVER shop there again and I have purchased many pieces of furniture from you. I will also make sure my family and friends do not go back there and they have also purchased many items from you ! Very disappointed

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5:37 pm EDT
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Jordan's Furniture coronavirus

It was great to see that elliot closed all Jordans stores because the health and safety to his guests and employees is paramount. What Elliot did not tell everyone that the distribution center at 450 revolutionary drive in East Taunton ma is still open and they are receiving furniture in, they are still delivering furniture, and the delivery drivers are bringing back furniture returns from customers homes. That doesn't sound like the health and safety of his customers and employees is paramount. That sounds like a the head of a corporation trying to get as much furniture into the building and as much furniture delivered as possible without any concern for the customers he is delivering to or the employees health or safety. This isn't a virus you can see. Anyone can have it and transmit it. If it was about health and safety there wouldn't be any deliveries being made.

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2:43 pm EST

Jordan's Furniture carlos the bully

There is a voice recording going around the receiving dept of Carlos telling Nate that Carlos was going to have intercourse with Nates sister. Nate told Carlos to stop saying that and told Carlos that his sister was only 16 years old. Carlos said that didn't matter and that he was going to do it with his penis (which is not the word Carlos used) or his finger it didn't matter to him either way. Nate got upset and walked off of the truck that they were offloading. When Nate walked off the truck Carlos went to the lead Damien and told Damien that Nate called him the N word and gave him the middle finger. Which Carlos has lied about. Carlos uses the N word like it is the word the. When Nate tried to talk to the supervisor Jeff so he could listen to the recording Jeff told Nate I don't want to hear about it it is over and done with. I haven't had many jobs, but the things that go on at Jordan's is like watching a mob movie with all the cover ups. How is it that someone can say nasty things that they would do to a coworkers under age sister and the supervisor thinks it is ok. Really how do these people get these positions. That's what Carlos does, he just keeps on bullying people and Jeff just keeps covering it up. If you ever thought about working here don't get a job in the receiving dept. you will hate it.

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Update by Kris Jeffery
Jan 29, 2020 3:49 pm EST

There is a voice recording going around the receiving department at Jordans of Carlos bullying Nate. Carlos was bullying Nate by telling Nate that Carlos was going to have intercourse with Nates sister who is only 16. When Nate told Carlos to stop talking about his sister because she was only 16 Carlos just kept going. Carlos said ( I'm not going to use the offensive language that Carlos used) that he was going to have intercourse with Nates sister with his penis or his finger he didn't care which one. Nate got upset and left the truck that they were off loading. When Nate left Carlos went to the lead Damien and Carlos told Damien that Nate gave him the middle finger and called him the n word. That's a flat out lie. Also, Carlos uses the n word like most normal people use the word the. When Nate went to talk to the supervisor Jeff, Jeff told Nate I don't want to hear it it is over and done with. This is the typical cover up for Carlos at Jordan's. No matter what he does, who he bullys he always gets away with it. Carlos is always telling Tony that he sucks and calls him homo boy. Jordans furniture in there job postings state that they are the best because they hire the best. I think they just hire bodies to get the work done. This is only my second job I hope I can find another one soon. This can't be the way business is done. How is it that a supervisor thinks it is ok to for an employee to say he is going to have sex with a minor that is the sister of another coworker. Jordans is like the mob the way they cover things up. Don't ever get a job at Jordan's in the receiving department you will hate it. Also I think that Nates father is a police officer. Carlos also stated that Brian wouldn't do anything about it. Which I believe since he's getting away with this just like everything else.

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Jordan's Furniture contacts

Phone number

+1 (866) 856-7326

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jordans.com

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