Jordan's Furniture
reviews and complaints

I purchased a 4 recliner sectional in Oct 2016. Earlier this year the surface of one recliner started to peel off. I called Jordans a few months ago and told them of the issue. They said.. "oh..that was 7 years ago... you're lucky it's lasted this long. Anything over 5 years is good. there's nothing we can do." If i had known when i purchased this sofa for over $5000! i would have chosen a different product. I expect more from Jordans.

On 11/8/2023 @ approximately 2:30pm I spoke w/Jessica customer service team. The recliner purchased 2/22/2022 has discoloration on the right arm rest (below the point of where arm would rest comfortably and off-center to the right. Even if I accepted a problem with body oil The discoloring is at both area are off center. I paid $1,749.00 1 year 9 months ago purchased warranty. I need resolution on this matter I have purchased a lot from Jordan’s Furniture Mark McCormack 650 Huntington Avenue Apartment 17L Boston MA [protected] [protected]@gmail.com

2 year old sectional that i am still paying for is ripped in 2 places, on the seam and no replacements parts are available and it cannot be fixed. i expect furniture that is otherwise in pristine condition that i paid over $4000 to last more than 2 years. Very disappointed that Jordan's will not replace and only gave a store credit for $500 which is no where near the replacement cost of a new sofa. Obviously this is a factory defect with the supplier as the seams came unstitched. Buyer beware.

We paid a lot of money for a furniture warranty for stains to our couches. The company - GBS Warranty Co or MyProtect ALL came out and could not get the food stains-ice cream cake stains-from a party recently. The employees who comes out tries to get the stains out. However, he said he needs to file a report to get the couch replaced because he can't get the ice cream stains out. Jordans then calls me and says they want the guy to come back out again and get the stains out. Jordans is a good furniture company and they are trying to help me in this situation. I am going to write the treatment I received form this com-GBS Furniture Warranty/MyProtect All Co on the BBB Bureau, Jordans Website and Google reviews. As I am writing this review, I see the hundreds of other customers writing their horrible experiences with GBS or My Protect All Company. They do not back their product! Do not waste your money! Jordans Furniture should not be selling GBS Warranty or MY Protect All Furniture Warranties anymore. They are worthless!

I contact your CS on May 5 and spoke with Jeffrey Densmore and sent pictures of the tear in the piping on the arm of my couch expecting to hear that you would be fixing it as this couch is less than a year old. I was shocked to see a bill you just emailed me to have you fix it and I pay $267.70. Why do you think I should be paying for this? We have no children or animals and there is no reason for this to happens other than an issue with the material. I know I did not buy the extended warranty but this is not even a year old yet and you will not fix this at your cost. I will never purchase another piece of furniture with your company and I will let others know you do not stand by your product. I can’t believe you feel that paying over $3,000 for a couch and have it tear in less than a year that the cost should go back to the customer.

Patty McCann

MCCAP6C01

Order #[protected]

Purchased protection coverage at the same time we purchased a dining room set. Over a year later we are still trying to resolve the issue of a defective table top. The technician they sent to “ fix “ the problem, by replacing some screws caused further problems. The claim company and Jordan’s furniture keeps asking us to submit photos, I have numerous photos that have been submitted at different times; and names of various customer service people. I just sent an email to the Jordan Furniture corporate office.

We purchase a firm mattress because of back issues from Jordan's Furniture in Reading approximately 2 yrs ago. We were told there was a 10 yr warranty, also assured this was a firm mattress. We purchased this $2000.00 mattress in good faith. This mattress has continued to sag on both sides and now as a hump in the middle. We are very uncomfortable and unsatisfied with the quality of this $2000.00 mattress. Also, the back issues have returned with the sags...

Per your customer service, a tech came to our home to measure the sages or divots in the mattress. On 2/12/22

We received a call from Nicole at Jordan's Customer service who we had spoken with a few times, advising us, the condition of the mattress was not severe enough for them to do anything for us... She did offer to us as a courtesy some pads to lift the sages in the mattress. I think we have a defective product that we purchased in good faith from Jordan's and now are stuck with it... The bed looks like there's a hump in the middle when it's made, and there's absolutely no way we can sleep side by side. We are dissatisfied and disappointed with the quality and customer service from Jordan's. We basically threw $2000.00 away on poor quality.

We purchased a new sofa from Jordan's in Jan 2020. We also purchased the protection policy. $2000 for the couch and $200 for the protection.

The couch will be heading to the dump as soon as we purchase a new sofa, and it won't be from Jordan's.

Just before Christmas we noticed a small hole in one if the seat backs. We reportedt to the insurance company (EBS). And they immediately declined to cover this. They said it looks like normal wear (on a 2 year old sofa).

We had Jordan's tech come to our house as the frame was literally falling apart. He tightened up the frame and connected us with customer service. They also declined to help with the hole in the upholstery. Their optional insurance is a scam and the store does not stand behind their products or sales. Never again

I purchased a leather sectional, I took out a warranty that would cover any damage except for pet damage. The sectional gets very little use whereas I am single with no kids. I paid close to 5k for the set...After a bit more than a year the dye on the bottom cushion started wearing off...I called Jordans more than once and got the same answer word for word...NOT COVERED...now about 6 mos later The dye on the headrest is coming off...ON THE HEADREST! how much activity does the f'n headrest get? It comes down to one simple explanation...,poor manufacturing & quality control. I read more and more complaints for the same issue on leather furniture...call them on it and they say we have very little complaints on leather furniture... I tried BBB no help because the purchase is over a year old? So where do you go with this to an Atty.? Cheaper to pay someone to come in and do a re-Dye. Just need to vent and let you know buyer beware...I have bought from Macy's & Bernie & Phylls with no issues...I've owned nothing but Leather furniture for the past 30 years and never had this issue.

Ordered a sectional end of May. Promised to receive by mid August, then told it will be end of September. No other info. Not allowed to get my money back since its a special order. I would have never ordered if I knew it took so long. In the meantime Jordan's is holding my deposit. I have no confidence I will receive my item in September. Just as they took my money under false pretenses I am sure they will move the delivery again.

0n 4/28/2018 purchased $6,000 on furniture, leather couch, power swivel glider recliner and kitchen island. called Jordon's on 11/2/2020 recliner motor broke, on 12/2/2020 technician came put and replaced motor as a courtesy N/C

on 6/9/2022 the same power swivel recliner motor broke. I called Jordon's Natick MA reported problem. I was told I would get a call back they need to check if part is available thru manufacturer. rec'd call from Jordon's that the part is NLAI explained that I can't afford to purchase a new chair for $2,000 price of recliner I was told they would give me a $150 credit that I have to use within 30 days. I ended up calling the manufacture Pallister furniture and they had the motor and the touch control both parts cost me $85.00 plus S&H and I had the parts within 2 weeks and I replaced the parts myself and my chair works great.

I was impressed with the Manufacture and would purchase furniture from them again but I'm so disappointed in Jordon's, obviously they lied when they told me the manufacture did not have the parts. I will never shop at Jordon's again I'll

just have to find another vendor who sells Pallister furniture

When I worked at Jordan's furniture I was being targeted because of my disability. My personal information was shared with other coworkers by the assistant store manager without my knowledge. I was told that I was being "watched" as to when I was taking breaks. Which I need to since I am a diabetic, it was a very uncomfortable work environment for me the last couple of months. The people running that store don't care about there workers at all. They are nothing but bullies.

Caution - Buyer beware when purchasing upholstered furniture at Jordan's. The expectation is that you are purchasing better quality furniture than you would at a discount furniture store. That I can assure you is not the case! Shortly after purchasing a matching three piece living room set, we started to see that the seams had started to unravel and/or break. We had also purchased their 5 year insurance plan in the event that we were to have a problem. So after filing the necessary claim(s), repairmen came and the seams were first sewn again and then later were told that the fabric had frayed and could not be repaired. This occurred first on the loveseat and then later on the sofa. When we were told about the sofa, we discovered that the fabric had been discontinued and the line of furniture was no longer available. Even though it had been only a matter of months, we were unhappy to learn that we could no longer 7get a matching sofa. Jordan's had no recourse but to offer us a credit for the sofa to be used for a replacement. This was done, and again within the first few months, problems were discovered. The motorized components for the headrest had started to screech and eventually fail. Also seams again were fraying and/or breaking. One seam was discovered that had never been sewn. Another claim was made, and provided a fix that was short-lived. Recently, the same components have failed again. Also there is internal structural damage to a "stretcher" requiring the cushion to be removed and repaired in their shop. We are currently waiting for it to be returned, and are not being accommodated in any way. Today, was the fifth time that a claim has been necessary in 3 and a half years. We were also told that a sixth claim would be necessary to replace a spring that had just recently broke in the recliner. The last piece of bad news is that although you purchase a 5 year insurance policy, it only covers the upholstery for 1 year. This is not highlighted at the time of purchase, and as a result we are going to be left with each piece showing significant material damage. Jordan's absolves themselves of any responsibility and does not offer any assistance.

This company flat out sucks worst company to work for they don't give a [censored] about anyone but elliots pockets. There are no protocols for covid there no disinfection stations, and the receiving managers just like to suck and swallow Carlos Fernandes balls. This company is corrupt and I would not recommend anyone to this job. I have been in the receiving side for about 3-4 years and it is terrible . Many people have left this [censored] hole I lost my taggers position to [censored].
Signed- Jake H

I bought a sofa in 2017. Prior to that we bought a sofa loveseat set that started falling apart at the frame. It was replaced with this set we have now. I have had repair people out here a few times. This is the worst set u have ever purchased now I have a tear in the seat. I cannot prove how it got there but am told if it was my dog it will not be covered. The support of this couch is horrible and it or completely ruining my hard wood floor. I will NEVER shop there again and I have purchased many pieces of furniture from you. I will also make sure my family and friends do not go back there and they have also purchased many items from you ! Very disappointed

It was great to see that elliot closed all Jordans stores because the health and safety to his guests and employees is paramount. What Elliot did not tell everyone that the distribution center at 450 revolutionary drive in East Taunton ma is still open and they are receiving furniture in, they are still delivering furniture, and the delivery drivers are bringing back furniture returns from customers homes. That doesn't sound like the health and safety of his customers and employees is paramount. That sounds like a the head of a corporation trying to get as much furniture into the building and as much furniture delivered as possible without any concern for the customers he is delivering to or the employees health or safety. This isn't a virus you can see. Anyone can have it and transmit it. If it was about health and safety there wouldn't be any deliveries being made.