JC Penney reviews & complaints 1396
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Change my visa card number
I am unable to provide my new Visa card number. It seems like it should be very easy, but i'm simply unable to make purchases online because J.C Penney has my old Visa card number, and I can't find a way to provide my new card number.
I do not have a J.C Penney Mastercard account, It is my own private Visa card account. I have twice tried to make purchases and the purchases are refused because J/C. Penney has my old Visa Card number, and I cannot find a way to provide my new Visa card number. How can I do this? To my knowledge, I do not have a profile.
Desired outcome: Please tell me how to provide my new Visa card number to you, and remove theold one
Item not sold for price advertised online
I purchased a bracelet from JCPENNEY in the Anderson SC mall 3/27/2022.
I had tried it on in store and shopped in mall for about an hour thinking it over before pulling it up online. Price was advertised for a cheaper price, so I decided to go back to purchase. Sales associate confirmed it was the same item listed but the manager on duty refused to sell it to me for the price listed. She actually didn’t seem to care if the store made the sale or not. It said online, 1 available, Anderson, go to store to purchase. I spent around $350.00 on that day. I am unsure of shopping with JCPenney in the future. That is simply Bad Business. It cost around $45 more than it should have. I am a Restaurant Manager & know that customer service is very important, I will share my experience with the patrons of this town. I have shopped with JCPENNEY for many, many years & am truly disappointed in the way your store does business.
Desired outcome: I would like a refund of the price difference I was charged.
Hair salon
11am appointment today (3/25/22), the person who was scheduled to do my perm, was there, per another employee. At 11:15 I was finally taken back, told Mimi I wanted a curly perm, she said fine. She used larger rollers than I'd had before, she said they were the correct size for curls. After the perm lotion and then the Naturalizer were put on, she combed out my hair, it was as straight as it was when I went in, I told her so. She replied that it's just because she was combing it, did I want it styled? Yes, did not want to leave with wet hair. After she used a "ton" of mousse, curlers and an hour under the hair dryer, she combed it out with a large toothed comb. She said there you are! I am not happy, I did tip her because they work for the tips, but if the curls fall out and I am left with straight hair again, I want a new perm! After getting the bill, which I paid, I see that I was charged for a "long hair (my hair doesn't even reach my shoulders) Basic Wave! I did NOT ask for a wave, I asked for a curly perm. This was at the salon at North East Mall, Hurst, TX
Desired outcome: I want curls
Mattress delivery service that the driver cancelled my order.
They offer haul away service. Delivery driver said NO, they do not take away or touch any mattresses. Why does the online order offer this service and I paid for it, and the drivers say NO. I explained that I paid for it, the driver cancelled my delivery and order for the mattress.
Who gives them the right to do this? I called the whole weekend and Monday/Tuesday and found this out on Tuesday evening. I am truly upset of this occurrence.
Desired outcome: Would like the mattress/box spring delivered. without any issue with removal of old ones.
Online order tracking
I ordered a 10kt gold ring online to be shipped to store. Today is the day it was supposed to be there. I did not get any notice telling me it had arrived. When I track my order online it says I have no orders. I have my order #, but it keeps avoiding the option to input my order number. It skips that screen and goes directly to the " I don't have any order history" screen. There is no customer service help available online! Hopefully they did not steal my money!
Desired outcome: I need to track my order!I have been waiting for this to arrive!
i want to complain about one of your staff in the Dunlaoghaire branch
i was in your store looking at the men/s clothes i was going true the gap between the clothe/s rail/s your staff member your staff was about 3 feet away from me i was half way true the gap in the rail/s he was looking at me all the time and bush his way true bang off me he did this on purpose because he seen me coming and never stop never sAID SORRY AND DID IT AGAIN A SHORT TIME AFTER THAT I WAS GOING TO PUT A COMPLAINT IN AQBOUT HIM AND LET IT GO BUT I WAS IN THE STORE ON LAST THURSDAY THE 10 OF FEB I CHANGE A SHIRT IT DID NOT FIT SO I WHENT TO CHANGE AT THE TILL AND THE SAME STAFF MEMBER WAS AT TILL NUMBER 4 AT 1/55 GIVE HIM THE RECIPE HE SAD NO TAG ON IT I SAID IT WAQS NOT ON IT WHEN I BOUGHT IT HE KEEP LOOKING AT IT AND WALK AWAY TO TALK TO SOMEONE ABOUT IT AFTER A WILE HE CAME BACK GAVE ME THE MONEY SAID NOTHING I PICK UP THE MONEY AND WAS WALKING AWAY AND HE SHOUTED AFTER ME THANK JUST BEEN SMART I HAD GONE ABOUT 5 FEET AWAY FROM THE COUNTER WHEN HE SHOUT THAT I WHENT TO HAQVE A LOOK AT SOME OTHER CLOTHE/S AND HE KEEP STAREING AT ME MY BROTHER SEEN HIM AT THIS AND WHEN WE WERE GOING OUT PASS THE WERE THE TILL/S COUNTER STAREING AT ME AGAIN I TOLD MY BROTHER THAT HE WAS STAREING AT ME AGAIN HE LOOKED AND SEEN HIM DO THIS AGAIN YOU SHOULD NOT HAVE STAFF LIKE HIM HE IS JUST OUT LOOKING BULLY PEOPLE I AM IN MY 70./S A PENSIONER I HOPE YOU DO SOMETHING TO HIM IF HE DOES THIS AGAIN I WILL HAVE TO CHAT TO THE GARDA I SHOULD NOT BE TREATED LIKE THIS THANK
Desired outcome: TO SEE HIM GONE OR FOR HIM TO STOP HIM DOING THIS TO PEOPLE
I work at jcpenney in Wayne store #1180and we tried to reach corporate for our problems and nobody listen to us, the new store manager bring his associates from Rockaway store and they are not qualify to be managers , Joe who fired the best shoes department associate for no reason and he doesn't know anything about the shoes department give hard time and few hours to do all the job from signing, RFID, fix the floor, put merchandise out , empty the truck , and it's only me and other girl, they should replace him with his assistant who has more experience than him, and the other manager for shoes Sanjave is worse than him, he's making his own floor plan and he wants us to follow his ideas , so he blame on us later , we need someone to come look at the store and shoes department it's a mess and disgusting
i want to complain about one of your stall
i want to complain about one of your staff in dunlaoghaire penny/s i whent to get my money back for a shirt that i had to bring back home to try on it was to small so i whent to on of your staff on number 4 counter at about 13 /55 today head said were id the tag which was not on it when i buy it i had the receipt he was he was ther looking at for good wile and then went over to someone elce in the store then he came back he gave me the money back and put it on the counter never said anything i pick it up and was going away and in a loud voice shouted thank he was been smart then i was down looking at more clothe/s he keep staring at me from the country and when i was going he start staring at me again i told my brother who was with me that he was staring at me he look and seen him doing it then he stop when my brother seen him this guy i had problem with him before i was going true were the gap were the clothes were he seen me and barge true and bang up again me he never said sorry and done it again a couple of minus later never say again intimidate me with the staring at me you should not have staff like that in your store i am a pensioner in my 70/s not a nice pension that should not be there i hope you do something about this person ? i was going to complain about him before but i let it go i will not be a intimidate by this person ? i will have a chat with the police the should treat people with respect not this respect people hope you do something about this staff member thank you
Jewelry transaction
Bought a expensive ring for my wife this past Xmas,after she selected the ring,
it had to be resized and sent out.Apparently the paperwork was the lost in the
shuffle,and we were never told of the mistake.Went back to store 2-3 times to
see if the ring had come back from being resized.It is now FEBRUARY! Do
we have to wait till Xmas 22? Just tell the TRUTH! Still waiting……..
Customer service/furniture delivery
Good day, I am writing after having to speak to about 15 of your employees/affiliates, 7 phone calls, and about 5 hours of my time wasted. My husband and I purchased furniture October 7th 2021, we ordered a 5 piece sectional, a recliner, end table, coffee table, bar, and ottoman. I wouldn't normally have an issue waiting for my furniture especially during these times where shipping delays are soo very common. However, calling in and speaking to your uninformed customer service representatives is ABSOLUTLY DEPLORABLE. I kid you not EVERY single one of the 7 phone calls I have made to your CSR's I have been told the exact opposite of what I was told the time before. I even stood on hold for an hour and ten minutes, and the csr kept "refreshing" the call, after the first 3 times I tried to get his attention, he ignored me, then hung up on me, after I had stayed on hold for over an hour! Then another time, I am told THAT I HAVE to call the third party that is delivering our furniture to set up delivery(because they "have" my sectional, which may or may not be true) when I was told originally I would get a phone call from them to schedule a delivery. Funny enough I was given this phone number for Specialized Distribution Solutions [protected] and no one answers, it says leave a voice mail and SURPRISE, voice mail not available. I have called to speak to supervisors, and I get transferred to general customer service, or one time I was transferred to Ryder (a company that had my sectional, which wasn't true) I am just looking for answers I cannot believe in this day and age JCPENNY cannot find competent employees. if you care to look into this matter my order number is [protected]. I hate to say this is not even half of my story remember I also ordered an end table, recliner, and coffee table which is still unaccounted for .
Desired outcome: I want my furniture I paid for delivered, undamaged.
Rebates
I sent in all information for 4 items I purchased as possible Christmas gifts all four offered a ten-dollar rebate. I only got 2 cards for ten dollars each. I called the rebate center which was no help. I called JC Penney here in Bakersfield and I was told they really did not have anyone to deal with that type of stuff. Why offer rebates a customer should not have to go through all of this hassle. Frustrated in Bakersfield. Julie Lopez [protected]@hotmail.com/[protected]. Items were Cooks griddle 780/3149/010101/CKS 5N1 POWR BLNDR B (2 of those)
#780/5142/020201 #780/5142/010301 also the 3-Pack CI Skillet #782-4683/010901. Those are numbers on my receipt.
Desired outcome: Send me my rebates
The rebate center is there to assist you in completing the rebate process. Being organized helps in this process. Have the rebate form, proof of purchase and proof of submission. You should be able to have your rebate happily expedited.
Return
Worst return process every encountered in Retail.
No return instructions included in order, said "see website".
Followed all instructions on website, got an error -"Can't complete".
Emailed customer service twice, was told "returns down" try again tomorrow.
Tried for over 5 days.
Called [protected], no option presented for my situation. No option to speak with human. Selected "apparel order", phone rang and rang no answer.
Ended up spending money with UPS to return.
Will never never ever order from JCPenny again. No wonder they are in
bankruptcy. Its a shame, used to be a good company.
JC Penney - Return
Worst return process every encountered in Retail.
No return instructions included in order, said "see website".
Followed all instructions on website, got an error -"Can't complete".
Emailed customer service twice, was told "returns down" try again tomorrow.
Tried for over 5 days.
Called [protected], no option presented for my situation. No option to speak with human. Selected "apparel order", phone rang and rang no answer.
Ended up spending money with UPS to return.
Will never never ever order from JCPenny again. No wonder they are in
bankruptcy. Its a shame, used to be a good company.
im not sure of that. if i recall they filed for bankruptcy in 2020 which was during the current pandemic. Due to lock down and not many people shopping at that specific time they lost money unrelated [far as we all have been told] to their customer service. Also when everything opened up again we had to go skeleton crew [low numbers of staff] which means over working those people who are on call. the time you called they may have been swamped. i know many companies have slow response times due to current world events.
Stafford men's underwear
These underwear have poor quality in manufacturing. Waist band on one pair unraveled after 1st wash. Second pair after 3 months. Third pair shows signs of unraveling. These are not cheap and even though my husband likes how they fit, I'm not sure we will buy any more. Maybe you should disclose this product has quality issues if you continue to market these over priced underwear in your stores.
Drapery traverse rod broke rods
I purchased custom drapes for 28' wall costing $3, 465.57.. The sales woman told me the traverse rods were strong enough for that span. They were not. They broke. They will not replace or repair these rods. I am a 77 year old woman retired and on a fixed income. My husband is 85 and has ALZSHIMER'S. He needs these drapes to close to keep him calm. Can someone help me solve this unfair treatment from JC pPenney?
Desired outcome: I want these rods replaced.
Chair Delivery
I ordered a rocking chair on 10/28/21 with a promise to call by 12/15/21 for delivery. I heard nothing after a month and a half of waiting. Called JCPenny and was put on hold for 20 min straight after explaining how disappointed I was with the lack of outreach from the organization on the delay. Was advised the manufacturer had delays and promised it would be delivered sometime after January 2022. Expressed my concern over no one owning the issue to communicate to the customer the status of the order and disappointed on the open-ended delivery date of sometime in 2022 (maybe I will get it by May 2022). Escalated to a second-tier phone supervisor who promised to call with an update from the manufacture by 12/24/21 (within a week of the call I am describing). I haven't heard back from anyone at JCPenny as of 12/27/21. I've spent an hour and a half of my personal time on JCPenny's issues already.
Desired outcome: Ownership from JCPenny to Keep the Customer Updated
JCP rewards/customer service
I had spent about $1, 600 worth of Jewelry before my wedding on November 2021, for which I had received $60 worth of JCP Rewards. I redeemed the $60 by spending another few hundred before the wedding and I acquired another $40 that needed to be spent before mid-December 2021.
After I came back from my wedding, I bought a ring that was on a sale for $140, I redeemed $40 by purchasing the Jewelry protection plan worth same amount. I paid through my JCP credit card. A few days later I received email saying there was issues with the payment - I tried calling JCP customer service, no answer - I tried logging in to fix the payment issue (use another credit card) but there was no way to do so - then I figured it was a spam email.
A few days later I receive email saying my purchase was canceled and that $40 worth of reward cannot be refunded! WTF JCP I spend almost $2, 000 on you guys and you con me into taking back the meagre 40 dollars worth of "reward" you give me for spending money on your store?
Worst experience was calling customer service afterwards - I tried explaining the situation and asking them why my credit card was cancelled and where my $40 is? NO response! they just keep repeating "no ma'aam we have not charged you anything" - after I kept explaining them "where is the $40 on my rewards" customer service rep said he can see it on my credit card and wanted to transfer me to Credit card department, after being re-verified on the credit card side, and explaining them the situation all over again, the rep. on credit card dept. immediately wanted to transfer me to customer service sayin (same rewards department that sent me over to them in first place) I told her I was sent to her from the same department - but she would not listen, she said she will talk to her manager and figure out why my credit card was declined - then she put me on hold and hung up on me while I was still on hold - I realized they hung up on me after some dumb survey came up asking me how the experience was - If only I could give them a -1 I would!
I am closing my JCP account this is ridiculous, no wonder JCP is going out of business!
Customer service
On December 6th I placed an order. On the 10th I received a notice the item had shipped. I checked and a label had been created. I received two more notices that this item had shipped (label created only). On December 18th I called "customer service" to cancel as this item never left the warehouse and I would not have it when needed. I spoke to 3 different "customer service" reps. One told me the order would be cancelled and I would receive a refund. Today, December 22nd, I received another notice that the item has shipped. I called the "customer service" number again and was told that the reps couldn't cancel orders nor issue refunds. Two of the calls I made to customer service had children screaming in the background (as these reps work from home). None of them could solve the problem. I emailed customer service on Saturday, the 18th and today received an email back, telling me my item shipped. JC Penney has the absolute worst customer service I have ever encountered and will not shop there again.
Desired outcome: Cancel Order and Refund Money
Set of ring with chain an earrings
They need to be considered an look at the jewelry they sale cause I brought a set an I had to return it cause one of the set had one side a different color an that's not fair to costumers stop cheating on costumers
Portraits
I sent this email to The District Manager with no response.
JC Penney Portraits Memorial City Mall
Odems, Latrell
Mon 12/13/2021 9:49 AM
Good Morning,
I hope all is well!
This morning I have spoken to to Jason Peterson manager of the JC Penney at Memorial City Mall. We discussed my unfortunate experience on 12/12/2021. He states I should contact you about my experience with your portrait studio. My family did not take the holiday pictures we made a reservation for after waiting 2 hours to be seen. They where several families there and if the studio was over booked a curtesy call would have been appreciated. We had small child with us. This experience was exhausting and it really did not have to be. I have taken Holiday and family pictures with JC Penney's in the past and never experience such chaos and disorganization. To add to my frustration we STILL have not taken any pictures or have a appointment for our Holiday pictures or Christmas cards.
Please contact me sir I need answers to move forward. [protected]
Desired outcome: Ability to take our Christmas Pictures.
Wedding band
JCPenney lost my wedding ring! It was sent out for repairs as the diamond went missing after being married for 3 weeks. It came back and was a completely different ring. They acted like I was stupid and crazy. Eventually they believed me and ordered a replacement. Apparently that ring was lost also! After that, they did nothing to fix the issue and said it wasn't their problem. Terrible customer service.
Mattress warranty replacement
We purchased a sealy mattress [protected] with cash on a gift card. It has a 10 year warranty. It is defective and needs to be replaced. The process of the replacement is to come up with another 800.00 along with a restocking charge before we can be reimbursed for the faulty mattress. The mattress cost 502.88 on sale and we don't have that much on the credit card.
Since the mattress is faulty then JCP should be sending a new replacement instead of us having to fork out money we already did. In my opinion this is wrong. There has to be another way.
Mattress photo
Faulty Sealy Mattress
Mattress replaced
I am in a similar position with no resolve from Oct. 8th to date (12/4/2023). Via emailed instructions to replace the mattress under warranty, I was to purchase a new mattress costing the original amount ( or more ) however when I attempted to do this I did not have enough spending limit on my JCP charge account, opened in the early 80's. I had not used my account in years since JC Penney moved to a new location shortly after my original mattress purchase, now a 1 hour drive from me. I had to apply for a new JCP Master Card account which I did not want but had no choice. The purchase process took 3 solid hours in the store with a customer service rep labeled "Expert". After shipping/manufacturing delays the Warrantied Mattress was picked up, I paid $254 "Restocking Fee" and new mattress delivered. As promised I expected to be reimbursed the promised charged amount within 7 to 10 days. It has been nearly 3 weeks! Shame on you JCP. I have to make payments while waiting for reimbursement to an account charging me interest on a 18 month deferred interest charge. How is this legal?
JC Penney Customer Reviews Overview
JC Penney In-depth Review
Website Design and User Experience: The JC Penney website has a clean and modern design that is easy to navigate. The layout is intuitive, making it simple to find the desired products or categories. The search function is efficient and provides accurate results. Overall, the user experience is smooth and enjoyable.
Product Range and Variety: JC Penney offers a wide range of products across various categories, including clothing, home goods, electronics, and beauty products. The selection is extensive, catering to different tastes and preferences. Whether you're looking for trendy fashion items or household essentials, JC Penney has you covered.
Pricing and Discounts: JC Penney provides competitive pricing on its products, offering good value for money. The store frequently offers discounts and promotions, making it possible to find great deals. Additionally, JC Penney has a price match policy, ensuring that customers get the best price available.
Customer Service and Support: JC Penney's customer service is top-notch. The support team is responsive and knowledgeable, providing prompt assistance to any inquiries or issues. Whether it's through phone, email, or live chat, JC Penney ensures that customers receive the help they need in a friendly and efficient manner.
Shipping and Delivery: JC Penney offers reliable shipping and delivery services. The website provides clear information on shipping options and estimated delivery times. Orders are typically processed and shipped promptly, ensuring that customers receive their purchases in a timely manner.
Return and Exchange Policy: JC Penney has a hassle-free return and exchange policy. Customers can easily return or exchange products within a specified timeframe, either through mail or at a physical store. The process is straightforward, and JC Penney strives to provide a seamless experience for customers who need to make returns or exchanges.
Quality and Durability of Products: JC Penney offers products of good quality and durability. The store partners with reputable brands, ensuring that customers receive reliable and long-lasting items. Whether it's clothing, furniture, or electronics, JC Penney's products are built to withstand regular use.
Overall Shopping Experience: The overall shopping experience at JC Penney is excellent. The website is user-friendly, the product range is extensive, and the customer service is outstanding. With competitive pricing, reliable shipping, and a hassle-free return policy, JC Penney provides a seamless and enjoyable shopping experience.
Loyalty Programs and Rewards: JC Penney offers a loyalty program that rewards customers for their purchases. Members can earn points that can be redeemed for discounts or exclusive offers. The program enhances the shopping experience by providing additional benefits to loyal customers.
Online Security and Privacy Measures: JC Penney prioritizes online security and privacy. The website utilizes secure encryption technology to protect customer information and transactions. JC Penney also has a comprehensive privacy policy in place, ensuring that customer data is handled responsibly and securely.
Social Responsibility and Sustainability Efforts: JC Penney is committed to social responsibility and sustainability. The company actively engages in initiatives to reduce its environmental impact and supports various charitable organizations. By shopping at JC Penney, customers can contribute to these efforts and make a positive difference.
Customer Reviews and Ratings: JC Penney has received positive customer reviews and ratings. Customers appreciate the quality of products, competitive pricing, and excellent customer service. The overall satisfaction of customers reflects the commitment of JC Penney to meet and exceed customer expectations.
Mobile App Functionality: JC Penney's mobile app offers a seamless shopping experience on the go. The app is user-friendly, allowing customers to browse and purchase products easily. It also provides exclusive deals and notifications, enhancing the overall convenience of shopping with JC Penney.
In-Store Experience (if applicable): JC Penney's in-store experience is equally impressive. The stores are well-organized and clean, making it easy to find products. The staff is friendly and knowledgeable, providing assistance when needed. In-store events and promotions further enhance the overall shopping experience.
Competitor Comparison and Analysis: When compared to its competitors, JC Penney stands out for its wide range of products, competitive pricing, and excellent customer service. The store's commitment to quality, reliability, and customer satisfaction sets it apart from the competition, making it a preferred choice for many shoppers.
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