JC Penney
reviews and complaints

12/01/2022

Estimated time 10:30 p.m

My Work Shift : 3:30pm-1:30am

This evening I had an unprofessional encounter with a supervisor I was talking and working with one of my coworkers in (area 6 in the Z Belt area) and the supervisor that is over (area 6) walked up behind me and overheard me telling my coworker how I do not like working in this department so he tells me that I need to go clock out and leave I didn't understand because there was no insubordination I did not try to physically attack him or anything and he sent me home which will now affect my paycheck also when you go home early you get a half of a point towards your attendance so I feel like I was treated unfairly and unprofessionally because he told me to clock out and go home in front of all of my coworkers and he purposely humiliated me and embarrassed me in front of people I feel that this is something that should have been done in his office in a private manner I feel that this supervisor demonstrated poor management skills and that is not a way to treat a employee around the holidays by taking their money away from them over words

What is with you people? Are you very simple? Can’t you handle one tiny order shout missing it up? I made my order on the. 27th of November and suppose to arrive two days later on the 29th but of you people seem to live in your own time zone because the scheduled delivery is still not here and again what I’ve ordered shouldn’t be too damn hard to deliver this the second time I’ve ordered a shirt yet a company the delivery of the shirt too damn hard to deliver does take literally rocket Science to delivery a god damn shirt or all just so simple minded on to deliver a small product

Greetings,

On 29Nov2022 at about 9 to 10 pm Mountain Time Zone, I tried to order four items totaling $109.08 using promo code CYBER22 for $67.20 in discounts. However, after reviewing the online order, the payment would stall indefinitely upon placing the order. I tried applying for a JC Penny credit card. I also tried to use PayPal and my own credit card to no avail. Please provide a remedy.

Manuel Garza

[protected] cell

I placed six orders with JCPenney in November 2022. I tried to track the orders and had trouble, also two orders I placed were missing some information for the address and I wanted to correct that. I also noticed that the orders (around 700 dollars worth) were not registered on my rewards. I called multiple times and no one seems to know how to fix it. I was hung up on three times after trying to resolve these issues. No one knows how to fix the address (it was missing the apartment number and the site would not let me make a correction). I called JCPenney and they told me to call UPS, which I did and UPS said I had to call JCPenney. I called them again, but the girl didn't know how to make a change to the address and said UPS would help, but when I called UPS again they said the shipment was already being returned to JCPenney. I called JCPenney again and they said they have no record of it being returned. Also, they can see all my orders when I call and have no explanation why I didn't get my rewards, so I asked them to fix it and they hung up on me. I called again and the man I spoke to said I needed to sign up for rewards...I said I have had rewards for years...he "signed me up again" and said I didn't have a rewards account (though I collected rewards before) then he said I would get rewards for any new purchases. I said I made &700 worth of purchases and I want rewards for them. He said he would do it manually because he could see my purchases...then he hung up. I have three orders being returned to the store and no one can do anything about it. I was told to reorder the stuff, but the stuff is no longer in stock online, so I can't do that. I want to claim the stuff that I already bought and is already packaged and just have it resent, but no one knows how to do that. If I'd known I would never ever have made any purchases with JCPenney.

My name is Jean Hanley. I just want to let you know item is missing from the package I received Please check your order and match with what I ordered and see what is missing. Right off hand, I could see that the waste basket is missing. I did my order online around the 11/13/2022 with Order Number: [protected]

Thanks,

Jean Hanley

6389 Southland Forest Drive

Stone Mountain

GA 30087

I was shopping at my nearest JCPenny store at Coralville Mall in Coralville Iowa today 11/14/22 approximately 12:30 pm.

I was just shopping around the store trying to find Christmas gifts for my family. “Pop” music genre was playing in the store (not my favorite genre but I am not complaining about the type of music) and I heard my God’s name taken in vain. I thought to my self no JcPenny would not play a song with curse words especially that one. After JcPenny is a family store so I purposely stopped and payed close attention to the song that was on and yes it did say it many many times. So to be extra sure I heard what I knew I heard I googled the song and this is the song that was playing for ALL to hear

Dua Lipa - Love Again Lyrics

Lyrics

Comments

More lyrics

I never thought that I would find a way out

I never thought I'd hear my heartbeat so loud

I can't believe there's something left in my chest anymore

But God damn, you got me in love again

Take special note to the last line!

This is totally unacceptable!

You would not play such a song that would be so offensive to another faith so I expect you not to play one that beyond offends me and my God and my faith.

I called for the manager on duty and someone came out and I explained what was wrong. He did it give me his name but he was a tall thin bald man probably in his mid to late 30’s

He apologized but said the music played was not from the store but corporate. Shame on you!

I expect to shop in a nice clean store that has been around for decades and of which I have shopped at for as long as I remember and I expect to NEVER hear my God’s name taken in vain for all store and all shoppers to hear.

Dear Sir / Madam

I am writing from Bangladesh and two month ago one of the big JCPenney suppliers (fabric & garments manufacturing factory) asked the force to resign without compensation. Last two month I have tried to communicate with them about compensation but have not gotten any response from them. I also verbally talk with JCPenny local office but I don't see any interest in the issue.

Could you please help with whom I can communicate about Compliance issues.

Appreciate your positive response about this matter.

email - [protected]@gmail.com

Thanks

Ifran

I bought both the chain and cross for 900.00 for my son. The cross fell off with

the crappy clasp that is supposed to keep it on the chain. My son found the cross

in his bed with the clasp dangling on the chain.. the cross looks terrible as it is crappy made, it has dings all over from when he sleeps with it. Now I see all

these reviews and I bought this back in Aug 2022. What do I do now, and I was

never offered a jewelry warranty. This is terrible. I cant get it fixed because it will just break off again because it is cheaply made. OMG

I bought 2 dark pairs of jeans and 2 light pairs of jeans. I only received 2 dark and 2 light. The sale was buy 1 and get the other free. I should of got a total of 8 pairs of jeans but I only got 4 pairs of jeans. I called customer service and they said I supposed to buy 3 dark pairs of jeans and 3 light pairs of jeans then I would get a free one. She also said that this is what the system on the computer say. Maybe I am wrong but if you buy one pair of jeans, you should get one pair free. I should of got 4 pairs of dark jeans and 4 pairs of light jeans. I only recieved 2 pair of dark jeans and 2 pair of light jeans. In other words I thought the jeans were around 10 dollars each. My order number is [protected] They were bought on October 31, 2022 My name is Gladys Williams and I live at 45994 Hawk Lane Coarsegold, Ca 93614 [protected]

[protected]

Dear Sir or Madam,

I am writing you today to let you know how frustrating and angry I am about the so called customer service that I received from JC Penney and their pick up and delivery service. This has been an on going event since I started it on [protected], when I ordered a mattress to replace a mattress under warranty. Not only did I have to pay a 15% restocking fee, I also had to pay an $85 dollar pick up fee. Next I will probably be charged a finance fee because the mattress hasn’t been picked up and posted for warranty credit on my account. I have been a JCP customer for over 20 years and have never experienced a situation like this. I talked to at least 15 different people during this process and every one of them told me how sorry they were and that they assured me by the end of our conversation that it would all be taken care of. Not until I talked to Christina from Columbus, Ohio did anything get done the right way. She listened to our problem, did some research and figured out where the problem was and resolved the JCP side of it. Everyone else that we talked to is obviously not trained enough. You could tell from everyone of them that they were just trying to get us off of the phone. On 3 occasions we were hung up on in the middle of the conversations. Please read the timeline below and tell me how you would feel if this happened to you.

I think that at the least, our money for the restocking fee, and the pick up fee should be refunded to us.

Edward K Baird

7920 Windgate Dr

Louisville, Ky. 40291

Order number [protected]

[protected]

[protected]@twc.com

[protected] Called JCP representative and placed an order for new mattress to replace a mattress that was under warranty. At that time told the representative that the old mattress had to be picked up at time of delivery. Was assured that it would be picked up at time of delivery.

[protected] Was called by courier service for delivery to be scheduled on [protected]. At that time, we asked if the courier had the order to pick up the old mattress, which they did not.

Called JCP to let them know that we needed the order for the courier to take the old mattress at the time of delivery. Talked to a representative for over an hour and she had us on hold a few times and assured us that she had it all taken care of and that the courier would take the mattress at the time of delivery.

[protected] Courier delivered new mattress but was not able to take old mattress because they did not have an order.

Called JCP again and talked to Nicole. Talked to her for quite a while and she was so sorry that this happened, but she was going to make sure it was taken care of. Nothing was done. She did give me the number of the courier service.

[protected] Called courier service, they did not have an order. Called JCP. First talked to a representative for about 10 minutes and he was going to take care of it and put me on hold and cut me off.

Then talked to Angel. He was so sorry that this happened and he was going to make sure that the mattress was picked up. Nothing was done. He gave me a ref# [protected]. This ref# was not recognized by anyone that I talked to during later calls.

[protected] Call the courier service, they did not have an order. Called JCP. Talked to Ashley, an expeditor. She said the courier service needed a return auth number to return and she would update in the system over the weekend and they would call on Monday or Tuesday. NO CALL. Nothing done

[protected] Called the courier service, they did not have an order. Called JCP. Talked to Bianca. She said the courier did not have my correct phone number and she updated it. Nothing done

[protected] Called the courier service, they did not have an order. Talked to Ajaaja-Aja. Again, I have a case# [protected]. Nothing done.

10-13-2022 Called the courier service, they did not have an order. Called JCP. Talked to Christina from Columbus, Ohio. Said RA was on wrong order and need to be on original purchase order. Was on the phone with her for quite some time.

10-18-2022 Called the courier service, THEY HAVE AN ORDER! Christina did it! They said they would call us in 5-7 days to schedule.

10-25-2022 Called the courier service. They said that they do not schedule individual pickups and they will call next week to schedule.

10-31-2022 Called the courier service. They said they would call Wednesday to set up a time for Thursday.

[protected] Today is Wednesday, NO CALL. I called them person who answered left a message to call me tomorrow.

[protected] No phone call. Called courier service, was put on hold for ten minutes and then got hung up on. Called back and was told that there were no trucks in our area today, but they will call today to let us know about pick up tomorrow. Texted later in the day. Said mattress would be picked up between 1:00pm & 5:00pm Friday.

[protected] Finally, finally, finally, they came and picked up the mattress But not without a little final drama. When the guy came to the door, he asked me if they were picking up or delivering. So after getting that straightened out, the mattress is now been picked up. Now I have to hope that the mattress is credited to my account.

I went to a hiring fair and the hiring manager "Eirick" put us in a half-falling apart room for a group interview. He threw some 18 year old kid under the bus with an impossible question and this other guy clearly had high-function autism and got kicked out too. Eirick didn't bring my resume and asked me my entire work history like a interrogation which I couldn't summarize in 60 seconds. The two others who were permitted to stay were 1) a guy who showed up late. and 2) some older lady with retail experience.

I sat him aside after and asked why he got rid of me with the other candidates and he said "my manager were still figuring out the hiring fair stuff until Sunday". Why were 3 people getting dismissed when there are like 7 jobs available and you desperately need workers. I shook his hand which was cold and limp as his dick. I feel I dodged a bullet. Eirick needs to be fired.

To Whom it May Concern:

I placed an online order for 6 curtain panels. I was very excited because I got a great deal. When the curtains arrived I only received 4 of the 6 panels. I was charged for all 6. There was no packing slip so I had to login to see that there was no backorder and no 2nd shipment on the way. I called and spoke with Alejandro. I am sure he helped the best way he knew how. However, all of his solutions offered no accountability on JC Penney's behalf. 1. He said he would refund the 2 curtains and I could repurchase them. 2. I would receive them next Wednesday. I was fine with that. Even though I had to go out of my way to call and I would have to wait another week. However, then he went to charge my cc and of course I did not have enough credit available to complete the purchase. 3. He said I could pay with another form of payment. The problem is I had just enough to complete the purchase when I placed the order. Now, JC Penney warehouse makes a mistake and I have to be out! He said to call the credit center and have them push it through. I asked will I then have to call you back again. Of course, his response was yes! 4. I asked to then issue a return for the items. I don't feel I should be the only one paying for this JC Penney employees mistake. I understand mistakes happen and I have alot of grace, but not once did anyone consider my time and my inconvenience. When I received my email with a return shipping label, it said estimated refund is $11.08. I paid $51.09. Why would I also have to pay shipping to and from me for something that was not my fault? All the way around this does not feel good. I am a Marketing/Sales Admin and I would never want any of my customers 1. having to go through something like this and 2. feel the way I feel. Please JC Penney take some accountability for your employees actions. This is not o.k. Thank you for hearing me out. Best Regards, Veronique' Olvera-Moore [protected] Email:[protected]@yahoo.com

I paid $200.00 on 09/19/22 and $100.00 on 10/10/22 on my Synchrony Bank/JCP account. The $200.00 was returned to my account. My credit union rep stated the payment was not accepted by JCP because it was not a valid account number. I called Synchrony Bank/JCP and tried to tell the customer service rep what happened. The female I talked to was very nasty, rude, and unprofessional. She stated JCP never received the payment because she had no record of it and hung up the phone. I can see why JCP have all the problems they do. They hire unprofessional rude people who do not know how to speak well or assistance customers. They charged me $41.00 late charge and it was not my fault. My credit union rep is telling me it was JCP's fault. I will be paying off this account and closing it...

One of the managers at the Brighton MI location is a true devastation to the company. She screams at workers for minor things such as filling up their water, using the restroom, making simple mistakes etching . The AC in the store is broken so naturally everyone needs water. However we are yelled at for getting it. One girl threw up from overheating and was yelled at.

An employee who had been here for years was fired for having covid. Another fired for food poisoning. She actively gossips about employees. This store can. not. keep. staff. People are quitting after a few days because of this manager. The last TWO salon managers quit because of her. The amount of people who have quit because of this woman FAR surpasses her contribution to the company. She is not an asset, she is actively destroying the store from the inside out.

Ask the last 20 or so people that have left why they did and their answer will be her. Every single person who works in the store feels exactly the same way about her. It genuinely makes us not want to come to work because we wonder what trivial thing we will be on the chopping block for next. She has admitted that she is mean to customers and employees so she gets fired but she still hasn’t been. JCPenney desperately needs to do SOMETHING about this manager. If they don’t, the store will eventually shut down from lack of staffing, and this is one of the best performing stores in the company.

Signed,

An Employee Fallen to the Wrath of HER.

Ordered a sheet set. On confirmation, discovered I had somehow managed to purchase a $25 gift card. Tried first their CHAT and got "Ricky" who spoke broken English and said their "system didn't work, try again later"! Tried second to call the 800 number which doesn't work! Third, tried replying to confirmation email and received an AUTOMATED! reply saying they'd get back to me. My intention is to cancel my order and my JCPENNEY account. They are no longer legit.

I purchased diamond earrings from them Oct. 26, 2021. On July 16, 2022 the diamond fell out of one of the earrings. I did not purchase the service contract. I only wore them about 10 times. they would do nothing for me and could not tell me how much it would cost to fix them. I will ne er buy jewelry there again as they have gotten to be very poor quality.

I placed order on Aug 7, 2022. At the time when I placed order JC Penney had a back to school discount going on. I had also received card in the mail where I could get 30-50% off purchases and my card was for 40% off. When I plugged in the coupon code for the 40% off the system automatically took out the back to school discount. I know that the discount was applied because I would have never placed order for almost $300. I also received email stating that I had received 1 reward. On Aug 8 I received email stating reward received was 4.

After reviewing my credit card I see my order was almost $300 not the $170 it should have been. I called and spoke with an individual who said that I never put in the 40% discount code and the reason I didn't get the school discount was because I took it out. This is NOT true. He also said there is nothing that can be done. I would please ask that order discount be reapplied or at least some sort of discount.

I had paid for a photo session and digital photos through JCPenny Portraits at the Hawthorn Mall in Illinois (Rt 60 & Hwy 21, Vernon Hills, IL 60061). I was told by the employee on Monday that the photos would be available in three hours. After three hours had passed I still had not received the photos in my email. I waited the 24-48hrs just like the receipt said and still no photos. When I went into the portraits studio, Nolan the employee verified my email to make sure it was correct. He re-sent the request to get my digital photos and mentioned that their system had been having issues since SUNDAY. I waited the three hours again and still no photos. I went back and this time talked to both Nolan and Shannon and was told to wait the 48 hours. I told them I could not wait that long because I needed the photos for a job. Shannon said she would burn the photos onto a CD next thing tomorrow morning because she had to leave at 3 pm for physical therapy. I came back the next day by this time it was Thursday and had been more than 96 hours since I had not received my photos. When I went into the portraits studios my photos were still not ready. Shannon had not started burning my photos onto a CD. I waited for almost an hour waiting for my photos. My issue is that Shannon and Nolan had not done anything to resolve the initial issue of getting some help or submitting a ticket to fix their system. It was something on their side because when I called the customer service number they did not have my order in their system. As far as I know, they are still having issues and have not fixed their system. Shannon and Nolan should have just burned the photos on a CD on Wednesday or printed the (3) photos instead of having me come in again the next day. The wait time for my photos to be delivered was unacceptable. I got the CD however it is a mix of my photos and random people's photos as well. The cd contains a bunch of folders within folders and other JCPenny documents. I am pretty sure Shannon violated some type of company policy in doing this. Both Shannon and Nolan are inexperienced and should not have been left alone to handle this issue themselves. They should have reached out to upper management when the issue started to get it resolved as quickly as possible.

This was the initial posting from September 30, 2018 written by my girlfriend on this platform…

I've never seen such an awful display of customer service than that of JCPenney's home and furniture department. My boyfriend ordered a table in July of this year at a store location in Pennsylvania, and has had an awful customer experience from when he was sold the table initially. Not only does he not have his table yet (it has been over 10 weeks since the initial purchase), but every person we have come in contact with has A) given us a different timeline as to when the table will be delivered, and B) less than accommodating on the phone. When he purchased the table from the Pennsylvania location, the sales person told him to come in on a different day because he would receive a better deal on the total price of the table. After working out the numbers with this sales rep earlier in the week, they figured out that he would have approximately a 36% discount on the table if he came in when the sale was going on. He did, in fact, come in the day the sales representative said to come in for the "better sale," and not only did he not receive the discount that the representative told him he would, the overall price of the table went up from when he initially went in to purchase it. Since he needed a kitchen table regardless, he purchased it for higher than he was quoted and without the promised discount.

After purchasing the table, he was told that the table would be delivered 3 weeks after the purchase date, which would have been the second week of August. When the second week of August rolled around and he did not have the table or any confirmation of when it was to be delivered, he called JCPenney. The customer service representative alerted him to the fact that the table was on backorder, and they were unsure of when it would be set to be delivered. She said to call back in a week to get the status of the delivery, which he did. The second customer service representative he spoke with had no idea of when the table would be delivered, but said "hopefully you'll have something by the end of the month." Meanwhile, I am writing this on 9/30/2018, and he does not in fact have a table yet. However, the table was paid in full and no outstanding balances are due for the furniture itself, so there is no reason as to why it would not be delivered due to financial reasons. After weekly calls to the customer service department in regards to the table, we were able to get an answer 9/24/2018 that the table would be delivered shortly. The table is now ready to be delivered, but that is not where this nightmare ends.

The delivery company that JCPenney works with to deliver their furniture scheduled the delivery date for a day that my boyfriend was unavailable to be home to meet them. When the automated call came through to his phone explaining the delivery date and timeline, it prompted him to confirm the delivery date, cancel the delivery date, or change the delivery status. Since he did not have the delivery details, such as the order number, available to him when he was driving, he was transferred to someone in "management" when he selected to change the delivery status on the phone call. Not knowing that he was going to be transferred from the delivery company to JCPenney's customer service center directly from the phone call, he was then connected to someone in management. When he connected to the "manager," she said, "Do you even want to be helped?" when he said that he did not have the order number on hand. In my opinion based on this comment alone, that is a blatant display of being unprofessional as a manager, let alone customer service representative. I was appalled to hear the "manager" say those words, especially since he did not know where he was being transferred to on the automated phone call and was in transit.

Overall, this has been an awful customer experience from beginning to end. I have never heard such terrible customer service from multiple representatives and just an overall lack of communication, willingness to help a customer, and clarity in the entire process in any company. I do understand that customer service representatives deal with upset people each day that can be downright rude, but I have never dealt with representatives who are not willing to help, rude, and short as I have in this experience. Bottom line: my boyfriend and myself will never be purchasing from any department of JCPenney again.

Now written by me…

To continue the adventure with JCPenney, the table was finally delivered on 10/8 almost 12 weeks after the purchase date. However, when being assembled, the workers damaged many of the bolts that held the pieces together. They were left with many extra parts, which upon my examination of the table set, were supposed to be used. Nuts and washers were used in some places and then omitted in others. I called and inquired about this and finally was able to have JCPenney agree to ship me more parts so that I could assemble it myself…correctly. They did, but failed to send me all of the correct parts.

I called again to have JCPenney issue me the correct material to complete the assembly. I was told they did shipped the parts once and will NOT do it again. That would have been fine for me had they shipped the correct parts. They did not, so I continued trying to get them. I called the store and asked them for help. Nothing was offered initially. I kept being transferred from person to person. Thanksgiving Day was quickly approaching, and I did not have a dining room table to host the meal for my family. How embarrassing and in my opinion, unacceptable. Finally, after hours spent on the phone, two JCPenney representatives asked for photos of the furniture so that they could see what was needed. They were to take the parts from the floor model and deliver them to me.

They arrived at my residence and, only fittingly, did not bring the correct parts. Back to the store they went, retrieved the correct materials, and then delivered them to me later that evening. All events that happened were unnecessary had JCPenney done the job correctly the first time, the second time, or even the third time.

Lately, the experience has only gotten worse. I purchased a warranty on the table set after the sales representative claimed I could be reimbursed for it if the warranty were not used, and it was canceled before the 5-year period ended. While I CANNOT be reimbursed for the warranty like I was told, it seems I cannot even use the warranty for repair or replacement.

I submitted a claim through Uniters, the company JCPenney uses for its warranty services, for damage done to two chairs. Within a few days, Uniters made a cash offer of $54.40 to settle my claim. I would receive this money, and in turn, they would not have to fix or replace the damage. To me, this is not why I purchased the warranty (which cost more than $54.40). I purchased a warranty so if I found myself with damage to the furniture, I could have it repaired.

I called JCPenney to ask for support in getting a repair. I was told there is no record that I purchased the table set. I was instructed to send an email to [protected]@jcp.com and include pictures of the table, chairs, and receipt. I would then hear from a JCPenney representative within 5-7 days. At the time of writing this, it has been 12 days without hearing from anyone.

I called again on August 8th (10 days after I was told I would hear from someone within 5-7 days). Again I was told they have no record of my purchase, and they could not be of any assistance. I asked to speak to a manager. This representative took my information and assured me she would help, however, the people she needed to speak with regarding my issue were not picking up their phones. If I could wait 24-48 hours, I would hear from someone to help me. I explained how I hear this before, and that nobody followed through. She promised over and over again how someone will be contacting me. 48 hours have passed, and still no communication from JCPenney.

When I called again today because the 48 hours have passed, I was told to contact Uniters. I had already done that initially, and they told me to contact the store. I bought the warranty plan through JCPenney, and it is their name at the top of the warranty brochure. They should abide by what they advertise, but sadly, they do not.

I have 15 days after submitting my claim to Uniters to either accept or decline the cash offer. If this time lapses, then the claim is considered “resolved”. I have wasted much of that time waiting for JCPenney to assist me. I keep being told to wait, and then nothing happens.

This post, while long, does not even describe all the issues I have had since purchasing this furniture. Please, save yourself time, stress, and money, and buy your product elsewhere. However, if you do buy from JCPenney, do NOT buy any warranty on your item. JCPenney has no problem taking your money, but when it comes to delivering on what is paid for, they go into hiding. The most recent issue still has not been resolved, and I expect, if history has told me anything, that this will not be the last issue I will have with JCPenney.

Ordered Petite SJB btms, (capris) ON line on approx. 5/17/22. There was a week to 10 day wait period for them to be shipped to the Nashua, NH Pheasant Lane store. THEY NEVER ARRIVED AT THE STORE. I asked for a credit..the bill I received today only credited me for 11.99 - the capris I ordered were $15.99..which leaves a 3.00 deficit on me! Then YOU charge me for a late fee! of $2.00! What? I called Synchrony Bank, they are disputing this charge and asking why I was not credited the FULL amount I originally paid w/my JC Penny Card... Also they (synchrony bank) is crediting MY account with $5.95! What is wrong with your billing department? How can you charge me interest and late fee, when I NEVER RECEIVED THE ORDER!? This is totally unacceptable and very stressful for me to have to do 'all the work' just to get this taken care of. I AM DESTROYING MY JCP CARD...AS SOON AS I SEE THE AMOUNT CREDITED OR TAKEN OFF MY ACCOUNT THAT YOU 'THINK' I OWE! I will be sure to tell everyone what a 'screwup' JC Penny is when it comes to refunds! This is NOT the first time this has happened to me! I have an 813 credit score..NEVER HAD A LATE PAYMENT, ! I do NOT order things on line if I DON'T HAVE THE MONEY IN MY ACCOUNT TO PAY FOR IT! That is what I was taught! Hopefully you and whomever else is connected with this stressful situation and OVERSIGHT... YOU BEST LOOK INTO WHO'S DOING THE BILLING BEFORE THEY EVEN LOOK AT THE ENTIRE ACCOUNT AND THE transactions that have and have NOT been done correctly!