H&R Block / HRB Digital
reviews and complaints

on 2/24 i went online to check my emerald card balance, and saw my account was missing $400 from a online transfer that I didn't make! i was outraged, I called emerald card customer service number on the back of the card, (Big mistake) thy said it was a online transfer made from an unknown external source! i told them that was an unauthorized transfer i didn't make, i don't have any bank accounts linked to emerald card, then after hrs of being transferred back and forth and disconnected from the customer service rep said there was funds attempted to load emerald card but didn't go thru insuffeint funds they told me that i was trying to transfer funds to my emerald from some unknown source, but i never did and don't have any bank account linked to emerald, i said i want to report fraud because the funds were never added to my emerald card just taken out of my account $400. Then when i asked to file a fraud claim and dispute the $400 that was stolen from my account, the customer service rep said i bet it was a family member that made that transfer then laughed and hung up, i calld back for 3 more days to file a fraud claim and dispute the unauthorized $400 transfer with no luck emerald card reps wouldn't let me speak to a supervisor or file a fraud claim/report they no joke keep disconnecting the line every time . i submitted a written request, but still haven't heard anything back and I'm still out my $400!

I specifically asked not to have my federal money placed on an Emerald Card. My stimulus was. You cannot reach anyone by phone. The fees charged are ridiculous. I want my money taken off the card with no fees attached. Please advice me as to how this can be done.
Cheryl.[protected]@gmail.com

I will file a complaint anywhere I can if this is not resolved.

3/12/2021

When trying to logon to H & R block software I get the following error: This application is already running. I already purchase the software and filed my return. I was going to do my daughters return. but now I get the error. For $50 charge I was told the they would resolve the problem.

My wife and I had our taxes done by H & R Block. They said they were filed, but the IRS has not seen them, they were filed on Feb 12 2021. My wife tried calling them to no avail, then she went back to h & r block but all they said was they had been filed and there was nothing they could do, I know they filed my state taxes because they confirmed it. It's over a month now and the IRS still hasn't gotten my taxes, I don't know what to do now.

I went to file joint taxes with my ex husband because we are ordered by the court to do so. He makes an extremely disrespectful comment about my children not all having the same last name, in front of the tax specialist, Sharon Horrell, who was assisting us. Shortly after, she starts asking me all these questions as to why I am claiming my own children as dependents & needing to list A., B., C., and so on reasons as to why their dads have no rights to my children. First, I have never in my life been asked such questions on top of her just witnessing my ex shame me in public. Second, not anywhere ever was it ever stated that their fathers did NOT have any rights. I explained to her that I am the custodial parent, they are the non custodial parent and physically live with me. That answer was not good enough for her. And at that point, I just had to leave that office because I was extremely offended by this person I've not met before nor has any insight to the relations or how many fathers even! Solely based her questions off of assumption. As I proceed to leave, I overhear her encouraging my ex husband to go ahead and file taxes with her, regardless of the current court order put in place which states NOT to do so without both of us present & authorizing. I turned around and advised her that I did not authorize that and if it took place, I would turn around and sue every person involved in the illegal filing of my tax return. I could not believe someone supposed to be a professional, not only fed off of disrespectful behavior, but also encouraged illegal filing knowing it had already been stated there were court orders in place for specific means of doing taxes together per our divorce decree. I will never go back to that place and that woman Sharon Horrell is a poor representation of a professional tax preparer.

So I applied for the new Remote Filing Service after receiving the promotional email from H&R Block.

Been doing my taxes with them for the past 3 years. Didn't mind paying the fees, because I'm the type of guy who'd benefit from the money now rather than later.

After filing, I asked when could I expect my refund. They told me 2-4 weeks.

Preposterous. There was no mention of such a delay during ALL verbal and written conversations with the remote tax agent, nor was it even mentioned on their website.

I paid over 200 dollars for this. If I knew the refund would be instant, I would have had filed my simplistic taxes myself.

I complained a bunch via email with my tax filer, and she denied not mentioning this BEFOREHAND. But it's clear in the communications that there was no mention of a delayed refund till AFTER I paid and filed taxes.

I asked why does filing in person qualify me for getting an instant refund while filing remotely doesn't.

She didn't have an answer for this.

She said her Regional Manager would contact me, and low and behold, no word for over a week.

H&R Block, you're obligated to provide consumers with enough information to ensure your clients make an informed decision. Not doing so is sketchy AF.

https://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/eng/00513.html

I think you will find the complaint through my current email response to one of the staff in H & R Block at Camelback office in Phoenix, Arizona, USA
_
[the content below is my email reply message to someone from H&R block left me a voice message at my cell phone]

Dear H & R Block, Manager and staff,

I write to let you know Mrs. L. Neill is calling me and left me a voice message.

And again, she is not listening to me, and she said some kind of rude and said she wanted something from me. A lot of this and say it suddenly slow and suddenly fast, and she is complaint something and some something ridiculous about something. Yes she said I have cause her trouble and said something is very bad like fake paper. Yes FAKE this word, I quickly hang up and delete the message. Now is at night time around 10:30pm. I hope I will not have to meet with Mrs. A. Neil again if she has to speak to me like a slave.

In order to have my family tax refund done, right now I have to file a report to get a new and update 1099 G form [about the tax withheld amount needed to be correct and explained detailly]. And in fact, I have did that this afternoon after I spoke with Office manager Mr. Thomy and Mrs. Carolyn about my needs of this year tax refund preparation 2020 of my family.

I have nothing more to say but to wait for the government paper and then do my tax refund by H & R block again with someone I trusted as a partner to handle my family tax refund. Of course we are willing to pay the fee like past 21 years that I and my husband have with H & R block tax refund preparation service.

I knew this year tax refund will be kind of headache and troublesome due to coronavirus outbreak and stimulus fund. But I never thought I felt like a slave when talking about the needs for my family tax refund preparation at Camelback H and R block's office in these couple of days particularly with Mrs. A. Neil. I am so sorry if I may offend anyone, perhaps my american english is not so fluent. But I do speak british English and I have been in Amercia over 20 years and let H & R block did the tax refunds for many many years. And I have a very good and excellent relationship with H & R block. I hope this threatening left message left by Mrs. A Neill to my voice mail in my cell phone will not happen again.

Thank you very much and have a great day!

P.S. My tax refund will have to delay until I receive the necessary update 1099G document, at this moment please stop the preparation process. And please do not take client[my family] paper or file for gossiping. I do appreciate private and confidential when handling important documents.
And for the sake of Mrs. A. Neil's sister at the other location. I do not know her, I only met her once on a walk in and we are total stranger. And what Mrs. A Neil kept on mentioning her sister or something something, I have no idea. Please ask her stop harassing me.

Yours sincerely,

Mrs. Daby Chou [Wong Nga Ping Daby Mimi]
One of H & R Block's loyal and respectful client/customer in USA

In December 2020 I applied for a Emarald loan. I recieved 700.00. I was asked to participate in the program where a payment will be made by H& R block if I left the remaining $55.00 in my account. I did that and for some reason H&R block sent me & $30. 00 they now have $25.00 and my $27.39 plus late fees $7.39 and accruing interest and possible on my credit report for being late.
I would like to be resolved. I had a agreement from your company to pay this. I have been out of work due to being sick with COVID 19 and find this error that has been made by your company so unacceptable on the way you are engaging in business with the public. Please assist with this to so it can be resolved. It is clearly your companies doing. I have been a H& R customer for sometime and wish to be treated with fair and logical way of doing business. I don't want to go to another company but if I must I will. It is beyond me why you would ask to pay this amount and hold on to it only to send it back with no explications and not pay what is supposed to be payed with this money. It is fraud to say one thing and do another. Are you banking on the negligence of the American people to over look this issue. As they try to figure this error out with no help from your agency. Why would you want to gain from that. Bad business.

My husband and myself, we have filed taxes with H&R Block for at least 7 to 8 years now, for the past 2 years we have gotten an Emerald Advance. Year 2020 we received $3, 000 dollars of our money in advance, fast forward to year 2021 went ahead and filed our taxes and tried for the Emerald Advance again expecting the same outcome as before with the same amount of tax refund as year 2020 and low and behold they only disburse 500 dollars. I'm very confused as to why that outcome is different as our credit is sufficient as well as our tax refund. Nothing has changed except with H&R Block having a new bank.

Starting Wed. Jan. 6th, 2021
I have been trying to reach HR Block Emerald Card for the last 2 days. I even got up earlier one day to try and be there one of their 1st callers, but as soon as the automated voice tells me that they are going to transfer my call to a representative...I later her another automated voice tell me that they have reached the maximum amount of callers and it tells me to try to go online for any questions. Now I tried to go online as well on my mobile phone as well as my laptop and they do not offer a complaint or question box so that they can get back to you via email or phone number. And on their frequent questions they have my question...but their response is to call the only number listed to call them by, which obviously I cannot get through to talk to someone.

Thurs. Jan. 7th, 2021
After calling the HR Block Emerald Card Customer Service number over 30 times within the last 2 days...I decided to try and call H&R Block for help. Now this is my first time trying to reach out to H&R Block and their wait time does not coincide with what their automated voice tells you as well...it tells you that your wait time is 30 min. and 5 to 10 min. later it tells you that your wait time is 35 min. Who knows how long it will take for them to answer my phone call, all I can do is try.

I know that my stimulus money has been deposited to my account...however one of the two companies sent me a new Emerald Card which I activated assuming that my stimulus would be deposited there...only for it to be deposited on my original card which I cannot access the money now.

I also am aware that they are experiencing high call volume due to the same thing happening to so many others, but they should at least have another way you can reach them.

I Lost my my ReliaCard and I can't get anyone on the phone to cancel my card alto get a new one to get my stimulus check phone my number is [protected] [protected]@gmail .com

I need a new card sent to 218 O'Neal st Pineville la
71360

I can't seem to be able to activate this goddamn card. I've called you people several times and I either get a busy signal . This happens when I get "transfered" in the middle of a call.

Today I went in to see about an emerald advance and I got denied for the 1st time. Emerald advance was the only thing that kept me coming back. I was told to 📞 your "bank" only to hear an automated voice sayin I didnt have enough income for the loan. I had more than enough to pay back by your estimate. Ur loans are 1000 at the most. This "bank" is going to have u guys losing long time customers like myself. With covid.. Families are in desperate need for loans and ive read that a lot of ppl are getting denied for the stupidest of reasons. Considering that the "bank" receives all of their money back with interests from me and others yr after yr. Not a good move on your company's part. And it saddens me that im considering no longer continuing business with u guys because of this.

My name is Nicholas scott massi.. I'm trying to get ahold of somebody through the Emerald Card let them know that it was stolen and I just sent over my taxes and everything so I would like a new one sent to me or you guys can just send me a check in the mail whatever is faster if you can send me one and then mail and please cancel my other one. Please feel free to give me a call at [protected] I kindly appreciate it I don't know what I would do if you guys don't cancel the card all my taxes from 2015 to 2019 will be on there and plus I should get 600 for my child and the $1, 200 stimulus I would like a canceled as soon as possible and be contacted either by email or phone my email is [protected]@gmail.com I've got my taxes done in Aston as HR Block right off of 452 please contact me either by phone or email the phone number I gave you I will have on during the day because it's a work you can contact me as soon as possible I kindly appreciate it please help me

My "tax advisor" completely botched my return (2019) by neglecting to inform me of the requirement to contribute to a SEP IRA AND advise me the deadline for contributions was July 16th!

As a result of this negligent counsel, I both will miss out on a $15, 000 contribution and have to amend my return, likely having to pay an additional $5, 000.

HR Block profes themselves on providing "expert tax counsel." My tax counsel was anything by expert.

When I did my taxes in 2018 I chose emerald card. I got a new emerald card last year thinking everything was still the same well the routing is the same but not my account number I see that its about the last 8 numbers that end as the card number so where is my money? Im not happy its not my fault that u guys put different account numbers u fix your mistake now

On February 26 I received my income tax on my emerald card.
I then went to my banks ATM (GECU) on Piedras st. I attempted to withdraw $1000 it proceeded to tell me that the transaction did not go through. I figured it was due to me asking for too much, I then asked for the usual daily limit I $600 which it gave me with no problem.
I then checked my balance so I could give a payment and realized I was $1600 less than what I had.
I called the 1800 # which I didnt appreciate talking to someone who couldn't understand me, did not speak english correctly and just kept giving me the run arround repeating that I withdrew $1600 he then just told me to call my bank that it had nothing to do with my emerald card.
I called my bank which of course said that my emerald card bank should by the end of the day know they were over $1000 and give it back to me.
I called back to my emerald card and after a couple of hours was transferred to a dispute dept which took my claim.
Its been a month already and I called today and again after 2 hours on the phone with different departmenst I was transferred to the dispute dept which was already closed and wouldnt even have a voice message system.
I have been an H&R customer for over 30 years and have never had any problems. Please call me by phone )[protected] or @ [protected]@yahoo.com asap

I've been waiting on my money to be refunded since January H&R Block and the Emerald card are full of. [censored] complete rip off

I was haveing trouble with your site doing my taxes. I went on for a chat, and i was not told that they were a charge for this. After 10 or 15 minutes the lady said she could not help on the chat line and she was going to call me, which she did. After 30 minutes or more she said she could not help me and the call ended. At that time received a bill from you for $42.39 for which i thought that was not right because i received no help with my problem but i payed it. I finaly got the site straight and did my taxes now everytime i try to e file your site can not get the federal or state to accept my returns.

Benny g. Mcgraw
[protected]@aol.Com

This is not what it use to be! Do not be fooled by the 3500 dollar advance! They only give you one if you have perfect credit! Anything less and they will only give you one hundred or less! They won't tell you how much your going to get before you electronically sign all of their documents so your roped in and there's nothing you can do! They promise you a refund advance and you could honestly get more from a family member! This is absolutely ridiculous! I will never use HR block again and I wouldn't recommend it to anyone! I hate this company!